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3311 Pilcom Cresent,

Mississauga, Ont.
Mobile : 416-451-8405


Summary of Qualifications
Possesses D license and a clean driving record
Ability to work with all seasons and weather conditions
I am holding Health and Safety regulations and Occupational Health and Safety Act
certificate this year.
Proficient computer skills and knowledgeable in Microsoft Office (Word and
Excel),typing speed per minute 45 words, Internet and emails, Data Entry, Power Point
and more.
Demonstrated multi-tasking and prioritizing skills in dealing with the public in fast
paced environments , high customer service standards and commitment to service
excellence and quality at the airport and downtown Toronto
Consistently exceeded ticket sales targets on daily basis, manage cash, credit cards, debit,
different vouchers and all papers.
Punctual , honest, dedication, strong organisization skills
Excellent interpersonal and communication skills; ability to serve customers in
English, Punjabi, Hindi, Urdu and basic French
Customer service professional with 5+ years of experience at the airport and transit
Professional, courteous and respectful in dealing with customers, co-workers and
Knowledge of local and provincial tourism; local geography and methods of
transportation to inform the travelling public, and knowledge of airport operations, layout
and services.
Ability to work independently under minimal supervision as well as work collaboratively
in a team environment sharing information and solve problems with or without team.
Ability to work verbally or written understanding and good interpersonal skills
Able to work with heavy lifting, pushing, sitting, standing
fumes, unpleasant smell, any vibration, dust will not affected
Work Experience
Pacific Western Transportation 2006 2014
Mississauga, ON
Greeted each customer during the start of all transactions which promoted a pleasant and
professional interaction.
Provided information to customers regarding routes in the Greater Toronto Area that
assisted clients in planning travel times and routes.
Promoted and maintained exceptional guest services at kiosks, platforms, on-board buses
and exceeded their expectations every time verbal and written
Achieved monthly sales targets by approaching customers and promoting the
convenience, cost efficiency, and benefits of taking the Airport Express Shuttle instead of
taxis or TTC.
Answered phones and provided information regarding bus services/schedule and handled
inquiries and reporting of lost items.
Performed bus inspections to check the engine oil, washer fluid, air pressure, tire
pressure, and to ensure safety
Ensured efficient and smooth business operations by working effectively as a team with
ticket agents, shuttle bus drivers, and all company employees.
Handled discounts, reserved seats and issuing tickets to clients as part of the booking

Utilized computerized such as cash and debit/credit card machines in efficient and
effective processing transactions while maintaining balanced records at end of the shift.

Attridge Transportation Ltd

(2002 2006)
Operate a school bus
Transport students to intended destination
Orient passengers regarding emergency evacuation procedure
Completing log book and reports
Clean and organize school bus


Accounting and Bookkeeping for Small Business Certificate Toronto District School Board

Bachelor of Arts Degree in Political Science Punjabi University