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Accenture Payment Services

Helping banks and other payment service providers

to improve business strategy, technology and
operational efficiency to transform their business
Over 4,000 Payments professionals,
aligned by skill set, serving 100+ clients
globally via specialized delivery centers.

Broad set of assets, credentials, tools

and frameworks to accelerate each step
of the payments/cards transformation
journey from strategic planning
through delivery.

Relationships and strategic alliances

with market leading FinTech vendors
including ACI, Fundtech, Clear2Pay,
First Data, Vocalink and Ripple.

Payment Industry Priorities

The payments market is The forces driving this change require Furthermore, payments are a key
banks and other payment service way for banks and payment service
undergoing tremendous change.
providers to transform their business by providers (PSPs) to maintain a strong
Customers demand for omni-channel, real developing new capabilities, new business link with the customer experience; by
time payments is driving more innovation models and innovative operating models transforming their payment business,
and efficiency. Open source crypto- (see Figure 1). The changes are substantial banks and PSPs can remain relevant at
protocols are providing an alternative to and expected to absorb significant budget the point of interaction with customers,
bank led clearing and settlement. Banks and effort. But the benefits from greater protecting themselves from the risk of
are at the risk of disintermediation with competitive positioning and efficiency disintermediation in the value chain.
the entry of non-bank PSPs. Digital is far outweigh the price of making this
driving innovation in card payments and transformation.
new regulations like PSD2 is mandating
security, charges and access of bank

FIGURE 1. Payments industry priorities: New forces are driving the transformation in
the payment business, requiring new capabilities and operating models

Card issuing
Renew card issuing processing platforms to support cost efficiency
and growth in volumes
Protect and reinvent revenues under threat from interchange regulation
Adapt to the multichannel environment
Use customer analytics

Interbank Payments Interbank Payments Processing

Processing Enable real time payments
Consider crypto currencies technologies (Ripple) as an efficient/
innovative clearing/settlement solution
Card Issuing Digital Payments Digital Payments
Secure digital payments (e.g. Apple pay) through tokenization and
Payments Enable the new digital Customer experience (e.g. through APIs,
Industry Internet of Things)
Extend value chain leveraging m-wallets
Compete with alternative players
Cards Acquiring Regulation Regulation
Securing payments through EMV in the U.S. 2FA/PSDA in Europe
Protect customer through prepaid payments product regulation
Payments IT/ Comply with FATCA and AML
Operations Comply with Dodd Frank Act sanctions 1073 for KYC norms
Payments IT/Operations
Replatform for efficiency, stability and agility to support growth in
volume driven by progressive cash displacement
Outsource applications and operations to achieve greater economies
of scale and reduce compliance costs
Card Acquiring
Incorporate digital technologies (also through acquisition) to stay
relevant in the digital ecosystem
Develop connectivity to a wide range of payment methods

How Accenture serves the Payments Industry

Accenture Payments Services is 1. Strategy

at the forefront of developments Payments innovation and strategy
in the payments industry, and Go-to-market strategy
keeps a tab on the pulse of the End-to-end strategic reviews
market. Product, pricing and profitability strategy
We understand the market and are a Sourcing strategy
leading player in the industry. We are
dedicated to help banks improve business 2. Consulting
strategy, technology and operational Architecture review and definition
efficiency, with dedicated professionals
Operating model definition and operational re-engineering
committed to developing their careers
in payments to benefit our clients. Our Program and project management
payment capabilities are designed to Change program review
support all aspects of the payments/ Proof of concepts with new technologies (e.g. blockchain)
cards value chain. In addition, we
Revenue growth and business optimization
are continuously developing our own
ecosystem of digital assets, accelerators, Vendor selection
strategies and capabilities to give banks
and PSPs access to the innovative tools 3. Digital
needed to help them become leaders in Customer experience (e.g. APIs and Internet of Things)
digital payments. Accentures Everyday Omni channel and mobile payments
Bank business model for digital places
banks deeper into the commercial lives of Core processes digitization
their customers, to satisfy a broad range Digital transformation
of life-cycle needs before, during and Mobile wallets
after moments of financial transactions.
Payment analytics and managed services
For payments, we call these transactions
Everyday Payments. Our mission is to Crypto-currencies technology
support and accelerate our clients
progress on their Everyday Payments 4. Technology
journeythrough leveraging our expertise Systems design, build, implementation and integration
in strategy, consulting, digital, technology Ongoing development, maintenance and support of card and payment systems
and operations.
Onshore and offshore capability for application development and application
Onshore and offshore testing
Technology and infrastructure optimization
Software as a service

5. Operations
Business process outsourcing
Infrastructure outsourcing using onshore and offshore solution centers
Payment managed services

Our Value Proposition

Our unique vision and end- Payment System Cards Acquiring

to-end high quality solution is Infrastructure Innovation
designed to drive value in our
Real-time payments capabilities to Setting new strategies for digital and
clients businesses (See Figure 2).
enable mobile and digital payments (live cross-border commerce and for new
in a few countries such as Denmark, alternative payment methods
Banks that choose Accenture to help them
India, UK and Singapore; many initiatives
renew their payments systems benefit from Transforming acquiring capabilities to
underway including Australia, Middle
an experienced design and implementation leverage innovations at point-of-sale and
East, Netherlands, USA)
partner with global reach and unsurpassed increased volumes of transactions from
resources and capabilitiesqualities that Research and development with the e-commerce, mobile devices, contactless
enable us to mitigate execution risks and latest solutions including distributed and digital technologies (NFC, HCE, EMV)
deliver business benefits on time and consensus ledger technology (Ripple) that
within budget. may become an efficient and innovative Implementing robust security measures
alternative to clearing and settlement (EMV, biometrics, tokenization) to enable
volume growth and 24x7 transaction
Core Payment Systems consolidation expertise to capabilities
Transformation respond to an emerging consolidation
wave to achieve greater economies of
(Retail & Corporate) scale and share investments Digital Payments
Re-platforming for efficiency, stability, Multichannel transformation and
resilience, agility and regulatory Compliance payment ecosystem enablement to
compliance enhance the customer experience across
Helping banks and PSPs to adapt to new new digital payment solutions
Outsourcing applications and operations regulations and manage operational
to achieve greater economies of scale efficiency more effectively (Sanctions, Helping banks to extend their value chain
and reduce operations and compliance AML & Fraud, Liquidity Management) by leveraging m-wallets and APIs to
costs competitively position against the threat
of non-bank PSPs operating across the
Transaction banking services to large Cards-Issuing value chain (PayPal)
corporates to develop deeper banking
relationships and new revenue streams Transformation
Replatforming or outsourcing using
leading solutions (First Vision-FD,
TS2TSYS, Base24 EPSACI) to achieve
scale and cost efficiencies in a market
with significant revenue pressures from
interchange fees reductions (in Australia,

Payment Services Offerings

Accenture Payment Services has a set of offerings to help clients

create, implement and run payments/cards business models and
systems to enable success and high performance.

FIGURE 2. Accenture Payment Service Offerings


Payment Re-platforming (Fundtech, ACI, Dovetail, C2P )
Payment Outsourcing (Payment Utility based on Equens)
Retail Payments Remediation/STP (Pega)
Real Time Payments (Faster Payments)
Payments BPO

Corporate Portals
Corporate Payments & Value Added Services for corporate clients (Liquidity

Transaction Banking Management, Cash Management, Forex Optimization,

Billing and Analytics)

Sanctions, AML, Fraud

Liquidity Management
Compliance & Operations

Card Issuing Re-platforming (TSYS, First Data, Openway)

Card Acquiring Re-platforming (ACI, Openway)
Cards ACI Base 24 Upgrade

Everyday payments
Digital ecosystem: m/e-commerce, m-wallet, m-
Digital Payments and Innovation couponing, vouchering, loyalty, analytics
Digital currency (Bitcoin, Ripple)
Payment APIs & Internet of Things
Bank Operations

Success in the Market

Leading Australian Bank, Brazilian Merchant Large American bank,

Group Payments Strategy Acquirer, Card Issuing BPO services
Leading Australian Bank was struggling and Acquiring re- Accenture provides BPO services for 100+
due to lack of coordinated Payments Platforming roles supporting the commercial bank in
strategy, fragmented decision making their treasury, payments, lending, deposits
structure and under investment in Accenture helped Brazilian merchant and risk operations functions. The project
payments infrastructure. Accenture acquirer achieve a 60 percent reduction scope includes Positive Pay, ACH/Wires
defined a high level roadmap plan that in tickets with a new core system support quality assurance, payment exceptions,
provides a high level transformation plan model. Providing credit and debit card treasury account maintenance/
to the bank. We assessed and created products and services, and processing reconciliation, account analysis/billing,
a prioritized list of opportunities in the more than three billion transactions credit spreading, back-office credit
payments market space based on banks per year, this organization is one of the servicing, file balancing/recon, capacity
strengths and capabilities. largest merchant acquiring companies planning. Services are supported from
in Brazil. Accenture helped the bank in client sites in the US and an Accenture
expanding the application outsourcing Delivery Center in Chennai, India.
European Leader in scope. In addition, Accenture also provided
Retail Banking, SEPA application maintenance support for the
core systems responsible for authorizing
Direct Debit Payment the large volume of online transactions.
Platform Implementation Now the bank is able to address its
knowledge management issue, retain
Leading retail bank in Europe wanted to critical resources and build the required
strengthen its market share and chose skills needed to run its core system.
C2P for building a single SEPA payments
platform; Accenture implemented the
C2P OPF using functional team, technical Large Brazilian banks
team and Delivery Center network. implement mWallet
Accenture implemented a centralized
shared payments IT platform to process using DCPP Accenture
SEPA SDD scheme for 8 French entities platform
and 4 international entities with common
interface format for all entities. We also Two major Brazilian banks, along with the
built the technical architecture and largest card payment processor, launched
configuration (performance and system a new processing servicer that targets the
availability expectations). mobile digital payments and sub-acquirer
markets. The group holds 40% of the
market share cards issuance and 50% of
acquiring market in the country. They
wanted to strengthen their participation
in the electronic payments market and
chose Accenture as partner for the mWallet
platform. Accenture is implementing DCPP
modules using functional team, technical
staff and network Delivery Center to
implement a mobile payment platform to
serve over 10 million customers in the
next five years.

Why Accenture?

Breadth, scale and reach Globally connected

Over 4,000 professionals engaged in Our Global Delivery Network (GDN)
payments work, serving 100+ clients model provides points of concentration
around the world for industrialized systems delivery,
maintenance and outsourcing, and is
Subject matter expertise across the complemented by dedicated groups
entire payments, cards and digital value of payments systems architects and
chain implementation specialistswith deep
Global research team dedicated to vendor knowledge
payments, on top of the new market Despite local and regional variations,
trends and innovations the payments industry shares many
common themes globallytransaction
Industry expertise volume growth, revenue pressure,
digital pull, regulatory change, cost
Consulting expertise to design and pressureresulting in global relevance
implement automated operations and and reusability of our credentials, skills
help set and implement strategies to and capabilities
innovate and generate new payment
Technical experts
Deep local regulatory knowledge to
help clients address key changes in Core system integration experience to
regulation help banks re-platform payments and
card systems and improve capacity,
Comprehensive digital innovation flexibility and ability to work in real
capabilities to help banks become time and across all channels
leaders in digital payments
Alliances and relationships with leading
third-party payment software providers
Our thought leadership and vendors including ACI, Fundtech,
Clear2Pay, Firstdata, VocaLink and Ripple
Our diverse consulting and
implementation experience with Insights and demonstrations generated
100+ clients and our strong payments at the Accenture Payments Innovation
practitioners backed by a dedicated Showcase, part of the Accenture
research team, help us to understand Technology Lab facility in Sophia
the payment industry and market pulse. Antipolis, France
It helps us to support payments across
strategy, consulting, technology, digital
and outsourcing. Our latest Thought
Leadership can be accessed here.

Contact us
Want to know more about how Accenture Payment Services can FOLLOW US ON TWITTER
help your bank achieve high performance in the payments market? @BankingInsights
We invite you to contact:

Massimo Proverbio Robert Flynn

Senior Managing Director Managing Director
Accenture Payment ServicesGlobal Lead Accenture Payment Services North America
Jeremy Light
Managing Director Graham Rothwell
Accenture Payment Services Managing Director
Europe, Africa and Latin America Accenture Payment ServicesAsia Pacific


PAYMENT SERVICES Accenture is a global management
Accenture Payment Services, a business consulting, technology services and
service within Accentures Financial outsourcing company, with more than
Services operating group, helps banks 358,000 people serving clients in
improve business strategy, technology more than 120 countries. Combining
and operational efficiency in three key unparalleled experience, comprehensive
areas: core payments, card payments and capabilities across all industries and
digital payments. Accenture Payment business functions, and extensive research
Services and its more than 4,500 on the worlds most successful companies,
professionals are dedicated to help banks Accenture collaborates with clients to
simplify and integrate their payments help them become high-performance
systems and operations to reduce costs businesses and governments. The company
and improve productivity, meet new generated net revenues of US$31.0 billion
regulatory requirements, enable new for the fiscal year ended Aug. 31, 2015. Its
mobile and digital offerings, and maintain home page is
payments as a revenue generator. More
than 50 clients worldwide have engaged
Accenture Payment Services to help them
turn their payment operations into high-
performing businesses. To learn more,

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