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Progress Report 2

I acknowledge and agree that the examiner of this assessment item may, for the purpose of marking this
assessment item: share this assessment item with another Griffith staff member; and/submit this assessment item
to a text-matching service. This web-based service will retain a copy of this assessment item for checking the work
of other students, but will not reproduce it in any form. I understand I must abide by Health and Safety requirements
of the internship organisation, I must keep confidential any information about the organisation that is not public
knowledge, and I understand that anything I produce that uses my intellectual capacities, is for the free and
unrestricted use of the Organisation. I, hereby certify that: except where I have indicated, this assignment is my
own work, based on my personal study and/or research. I have acknowledged all materials and sources used in the
preparation of this assignment whether they be books, articles, reports, lecture notes, or any other kind of document
or personal communication. I have not colluded with another student or person in the production of this assessment
item unless group work and collaboration is an expectation of the assessment item. This assignment has not been
submitted for assessment in any other course at Griffith, or at any other University or at any other time in the same
course without the permission of the relevant Course Convenor. I have not copied in part or in whole or otherwise
plagiarised the work of other students and/or other persons. I havent made this piece of work available to another
student without the permission of the Course Convenor.

I understand that at anytime during the internship if there is anything that concerns myself or makes me feel
uncomfortable I know that I need to contact my assigned Academic Advisor or the Course Convenor to discuss
any issue/s I may have to receive appropriate guidance.

I Olivia Day, confirm that I have been informed by my community partner of the following procedures when I am
at their work place: Emergency procedures. Fire procedures and location of fire extinguishers. Location of their
Health and Safety policy and procedures. Arrangement for first aid including first aid officers, location of first aid
kits, and accident/incident reporting procedures. I have been instructed on any equipment I will be required to use.
Any relevant risk assessments for my tasks have been identified and appropriately managed. I have been advised
of workplace harassment policies. I have sought information on, and been advised about any necessary
immunisations that may be involved in my internship activities.

AUGUST 28, 2017

Olivia Day s5056250
Gold Coast 2018 Commonwealth Games Corporation (GOLDOC)
Anna Davison and Emily Groves
Part A: A discussion of experience and professional development..........1
Experience 1:.....2
Experience 2:.....4
Experience 3:.....7

As the Operational Trials and Readiness support intern I have been involved with the following
projects below since progress report one:

Scenario planning for operational readiness trial, number two

- This task has involved me creating twenty-six scenarios that can be used throughout
the operational readiness trials. All scenarios are completely different and are designed
to have either an impact on a venue, the spectators, the media or broadcast teams. The
functional areas involved in this trial are Press Operations, Marketing and Public
Relations. Specific people in certain roles have to react to the scenarios based upon
their role and communicate the message to the correct people who need to be aware of
the underlying issue.

Attention to detail through evaluating wayfinders:

- Each venue has a document called a wayfinder, a wayfinder includes all the signage
that is going to be placed around the venue. I had to go through every single venue and
evaluate the signage specifically relating to Press Operations. I had to ensure all the
signs were pointing in the right direction. If signs are not pointing in the correct location
media and broadcast teams will get confused and may take it social media which will
impact GOLDOC negatively. This task required great attention to detail and took
several days for me to get through all the venues as this can not be rushed.

Difference between excel spreadsheets:

- Each venue has an excel document created that lists all the equipment that will be placed
inside the venue. There were two versions of this excel document and I had to go
through both and ensure nothing from the first document was missing on the second
document. I had to check that the quantity of items was the same on both documents.

Mobilisation Day (questions +photos)

- Mobilisation day will happen at the start of next year in January when the full time
employed staff and p7 interns start. I had to create several different questions that these
new employees would have to answer. The questions I formed were in relation to
GOLDOC, Australias history and Gold Coast facts that would enable any new
incomers to Australia the chance for a mini history lesson. See appendix one for
example questions.

- I had to research famous landmarks around the Gold Coast and Coolangatta that I would
go and take photos of. I created an itinerary based of the locations I needed to go and
get photos of. I went out on the 10th and 17th of August with Megan and collected photos
around the coast. These photos would be essentially cropped and the new in comers
would have to guess where the photo has been taken. A bonus part of this game is that
for every photo there is a question they must answer. See appendix two for examples
of landmarks and questions and see appendix three for example of pictures that were

Experience 1:

I was sitting at my desk when my manager Anna came over and showed me a document I
would have to refer back to for my next task. It was just myself and Anna at my desk. This
experience took place on the seventh of August in the morning. Anna informed me that I would
need to create a transport budget based off the upcoming operational trial sports. Anna spent
fifteen minutes at my desk explaining to me what it was I exactly had to do. I listened carefully
to ensure I was taking in everything she was saying. I asked questions as I wanted to make sure
I created the budget correctly. Myself and Anna were having this conversation because Press
Operations has a certain amount of money for their functional area and I had to create the
budget to ensure money in the budget is put aside for the trials. Although this budget is only
an estimate it is good to have as a reference for Press Operations.

The experience made feel a little overwhelmed, I have never had to create a budget before
except for a couple times in my accounting class at university. However, that was last year and
I had forgotten exactly how to do one. I did not really like accounting so I really felt uneasy
and uncomfortable about being given a budget to complete. I felt a bit of pressure because I do
not want to give Anna anything that is not correct, I want to make the best impression possible.
I know I will make mistakes I am accepting of that, I just wanted to make as little as possible
throughout this budget. I am thankful that Anna is a very supportive Manager and she was able
to answer my questions I had throughout creating the budget. Asking those questions made me
feel on track and made me really understand what was important to include in the budget and
what was unnecessary. As Anna is always in meetings therefore I did ask Tim the Games News
Service Manager a lot of questions regarding the total number of Games News Service staff
that are needed to attend each trial to make sure I got the numbers right. After every question
I asked whether it was Anna or Tim, I found that I was really piecing together how a budget
works. I found I was learning more about budgets as I was creating this one which corresponds
to lifelong learning in sense that I was gaining new knowledge (Clayton, n.d.).

I did not expect myself to do the budget correctly as I was hesitant. However, I was able to use
the document to guide me when creating the columns on excel. This gave me reassurance that
I was some what completing the budget correctly. I did not expect to be doing so many
calculations to work out the budget, that took me by surprise. I learnt that in order for a budget
to be made calculations need to take place. To work out what calculations, I needed to do I had
to use my common sense as to which ones were relevant specifically for this budget. To ensure
the total kilometers travelled to each venue was somewhat accurate I had to google the distance
from GOLDOC to the competition venues, this essentially leads to a more accurate budget.
Even though this budget is small and is not a huge budget it still took me around 3 hours to
complete because I wanted to do it right (Clayton, n.d.). See appendix four for a screenshot of
the budget. This process of creating this budget reassured me that I do need to trust myself and
believe in myself more because I am more then capable of completing tasks correctly. One of
my strengths is numbers and working on this budget confirmed that, if I was hopeless with
numbers, I would have struggled to complete this (Clayton, n.d.). One of my personal skills I
drew on and learnt whilst creating this budget was my attention to detail and ensuring I did not
miss anything out. I checked all my calculations around three to four times incase I had
accidently miscalculated or made a mistake, this ruled out chances of error. I would have liked
to have had a better understanding on creating budgets before making this one. My confidence

in making a budget in the future has grown and if I am given a budget to do again I will
approach it with confidence. This experience has made me more intrigued to see bigger budgets
and how they are worked out, I find this aspect about business really interesting and intriguing
now that I have been opened up to it (Clayton, n.d.). Creating this budget made me really
question how many budgets have had to have been made for GOLDOC. This is a government
organisation and it makes me feel very curious to know how much money each functional area
is given to work with in order to deliver certain aspects for the Games (Clayton, n.d.).
GOLDOC has a sustainability approach for the delivery of the Gold Coast 2018 games. Part of
the sustainability approach includes showing leadership in sustainability by delivering the
Gold Coast 2018 Commonwealth Games to international standards of best practice, by leaving
positive economic, environment, social and community legacies (Gold Coast 2018
Commonwealth Games Corporation, 2017). Making budgets enables the different functional
areas within GOLDOC to take out anything that is not necessary and reduce costs to save
money. Having budgets is crucial in order to track the expenditure of money that is being spent
before and during the games. GOLDOC cannot just spend endless amounts of money, it all
needs to be approved first. Money cannot be wasted in this environment, to ensure spending
does not get out of hand, a budget is in place to control the amount of spending that occurs
within GOLDOC.

In our course content I learnt what lifelong learning is, it is the learning acquired throughout
ones lifetime here on earth, learning does not stop after school. Learning can be flexible,
diverse and available at different times and in different places (Lifelong Learning Council
Queensland Inc, 2016). Lifelong Learning can be defined as a continuously supportive process
which stimulates and empowers individuals to acquire all the knowledge, values, skills and
understanding they will require throughout their lifetimes and to apply them with confidence,
creativity and enjoyment, in all roles circumstance and environments (Lifelong Learning
Council Queensland Inc, 2016) Lifelong learning is important for everyone no matter what age
or level of education. Lifelong learners usually are capable of keeping themselves motivated
towards the desire for more knowledge, self-improvement and general wellness. Research
suggests that continuous cognitive activity has a positive effect on the brain cells which helps
promote mental sharpness, significantly for seniors (Keys, 2017) This emphasises the
importance of lifelong learning as it has the ability to keep the body and mind in shape (Keys,
2017) We have been learning since the day we were born and we will truly not stop learning
until we leave earth.

However, in relation to this experience the focus is on endorsement of the use of learning for
personal and professional advancement and development and also enjoyment in learning (Karl
R.Wirth, 2017). Firstly, by learning how to create a budget all by myself for my functional
area, targets my professional development (Griffith University, 2016). In this experience I was
able to learn new skills and apply my previous knowledge and common sense to create an
accurate budget. Professional development is crucial, future jobs may entail me to create
budgets and if I do not know how to make one that will reflect on my skills and ability. This
emphasises why learning is so important, you can never be too short of any skill. Secondly, I
was able to find enjoyment in my learning. By finding enjoyment in my learning I was able to
become more curious about all the budgets in the organisations. I learnt that if I was to have to
create budgets in the future I would be really excited to, I find them so interesting now. I
thoroughly enjoyed working on the budget because it was not something I was expecting to

have to complete. It enabled me to step outside my comfort zone which primarily focuses on
personal development and enabled me to develop further skills which I did not already have.

Experience 2:

I was in a scheduled meeting with Melissa Price the Games News Family Service Manager in
D block, level four, in the room Anna Meares. I was attending the meeting along with my
fellow Press Operations interns including Megan, Josh, Madi and Janelle. This experience took
place on Wednesday the sixteenth of August 2017. Melissa gave all five of us interns an
informative background on her career and how she got to be in the position she is today.
Melissa spoke for the first thirty minutes while us interns sat and listened very carefully. We
occasionally asked questions throughout her talking about her past. For the last half an hour
we all asked her questions (Clayton, n.d.). We were there as part of our exclusive Press
Operations additional modules during our internship. This was our chance to find out how she
came to work at GOLDOC, her role at GC2018, her career, what she will do next and how she
has enjoyed working in an office environment. These sessions with employees like Melissa are
called spotlight sessions for a very obvious reason. We have all met with four other people

1. Stephen Doran Manager of the Queens Baton Relay Team.

2. Brian Nourse Deputy Chief Executive Officer
3. Bill Key Manager of Publications & Creative Services, Marketing and
4. Melissa Price Manager CGA Relations and Operations
5. Gabby Daniels Accommodation Manager

This experience made me feel very excited and optimistic towards the future. Melissa spoke
about her career with enthusiasm and passion and that communicated to me that working within
this industry is rewarding. Listening to her talk about her past made me really excited to be
apart of this internship experience as she highlighted how much effort she put into getting the
bid for the Gold Coast (Clayton, n.d.). I expected Melissa to have a very interesting background
but she blew me away. I had no idea that a group of people actually had to present The Gold
Coast in other countries in order to win the bid (Clayton, n.d.). Melissa mentioned she worked
in one of the Arab Emirates in Qatar for a couple years working with a company. As I have
travelled to an Arab Emirate, Dubai, this particular past experience of hers really appealed to
me and influenced me to ask questions about her time working there (Clayton, n.d.). I
remember I asked her:

- If you could go back and work in an Arab Emirate would you?

- Was it difficult to work over there because you could not speak Arabic?
- What was your biggest challenge over there?
- How long did you work over there for?
- Would you prefer to work in Dubai or Qatar?

I acted unilaterally as I took it upon myself to ask all the questions I had as I would like to work
at the Dubai 2020 Expo and a big part of Melissas career was working in Qatar. I did not want
to sit back and not ask all the questions I wanted to about her time in Qatar. I did propose
majority of the questions to Melissa as I am so interested and determined to work overseas in
Dubai. In this situation you cannot really work together as a team as we all have different career
paths and they might not want to work in Dubai so they would not ask as many questions as
myself (Clayton, n.d.). One strength I noticed in this spotlight session is that when I really want
to know something and find out more I will get to the bottom of it. This is exactly what I did
during the session I kept asking Melissa questions because I wanted to know more and more
about her time spent working in another part of the world. This demonstrates that I have a very
determined attitude and when I want to achieve something I will ensure I do exactly that. I was
able to achieve this via being effective at oral communication. Emotional Intelligence plays a
role in this situation as being confident and motivated stems from your emotional intelligence.
Without emotional intelligence, life would be extremely hard as you would not be aware of
your feelings and how specific situations make you feel (Clayton, n.d.). In this situation I was
trying to accomplish a more in-depth level of reflection of Melissas experience in Qatar. She
briefly touched on it when she was explaining her past career experiences but she only just
scrapped off the icing, I wanted to hear more. When you are really interesting in anything no
matter what it is you always want more. I did not stop asking Melissa questions until we left
the room. After the spotlight session I asked Melissa if she has any contacts of people who
have worked in Dubai or are currently working in Dubai. As one of my goals is to work at the
2020 Expo I have to ensure I take the correct steps in order to get there. Melissa asked me to
make a one on one meeting with her. The meeting will cover the contacts she has, what jobs
may be available for me and what I can do to become more employable in Dubai as their job
requirement standards are a lot higher then here in Australia. By being engaged and
participating the most in the spotlight session through oral communication Melissa would have
realised that I really am interested in hearing what she has to say (Clayton, n.d.).

In the course content I learnt that interpersonal and communication skills both written and oral
is the number one priority for employers. McShane and Travaglione (2005) defined
communication as a process in which information flows from a sender and back (McShane,
2005). Throughout this process people are encoding and decoding the messaging. Bell (1984)
identified that the average supervisor spends around 80% of his/her time communicating while
45% listening which emphasises why communication is so important (Bell, 1984). As we spend
majority of our time communicating it is crucial that we can all individually be effective
communicators. I also learnt about the importance of career development. Career development
is a significant part of human development and spans over an individuals entire lifetime,
beginning when the individual first becomes aware of how people make a living (McKay,
2017). Career development is the process that forms a persons work identity. As a child this
process has been stimulated, as children realise some people are firefighters while others are
doctors, this ultimately signals the start of this process. This process continues as the individual
begins to explore one or many different future occupations and will ultimately choose one
career to pursue (McKay, 2017). Career development is so important because the sooner an
individual realises what they want to do they are able to start putting in the work to get there.

However, in this experience in regards to employers top ten skills and attributes I focused on
interpersonal and communication skills and emotional intelligence (Adams, 2014). Firstly, I
was actively communicating orally to Melissa as I was highly interested in the discussion that
was taking place. In order to communicate effectively we need to be self-aware and as I am a
very aware of my feelings and how different situations make me feel I was able to express that
through verbally communicating to Melissa via questions around her past career.
Communication is ultimately fundamental because in our lifetime we will have to have
conversations, have negotiations with others, have to present in front of others, have
professional discussion with supervisors, these are all oral examples. Written examples of
communication include emails, formal reports, research, analysis, graphics and technology to
convey messages. Communication is fundamental to get through life and it is important to
possess a high level of communication. Through asking Melissa questions, I was practicing my
communication skills as I was emotionally aware of my feelings towards the situation.
Practicing my communication skills are a part of my internship objectives and this
demonstrates I am ensuring that I am practicing them.

This experience also highlighted the relevance of career development and emphasising how
important it is to have some idea of what career direction you wish to go down. Under career
development and guidance programs the two dot points that were most relevant include:
explore their career potential through self awareness activities and develop their career
management skills so they they are well prepared to face the challenges of a changing world
(Cranbourne East Secondary College, 2017). This spotlight session with Melissa was not as
such an activity but it reassured my feelings towards working overseas and especially in Dubai.
If my feelings remained neutral in that discussion, I would have been shocked and realised well
maybe working overseas is not what I want to do. Your body will react to situations based on
how you feel about what is happening, in this instance I was so excited and felt very optimistic
towards the future and I was able to realise that. Melissa is a real life example that working
overseas in an Arab Emirate is achievable and it makes me want it more. Via having the ability
to be so aware of my feelings I was reassured that is what I want to do. Developing my career
management skills so that I am well prepared to face the challenges of a changing world was
achieved as I came out of that meeting with a one on one meeting with Melissa. Melissa will
aim to guide me in what is the best way to achieve my goals as requirements for jobs are
constantly rising higher. This highlights that I am in the career development stage of my life, I
am completing an internship and I am currently receiving required education and training
(McKay, 2017). In the meeting with Melissa I will find which employment jobs are best suited
for myself and I will raise the question of what challenges I may face along the way.

Experience 3:

I was in a scheduled meeting alongside my manager Anna in regards to the Press and
Photographers Guide. The attendees at the meeting consisted of the Press Operations Officer,
Photo Operations Manager, Venue Press Operations Manager, Deputy Press Services Manager
and Deputy Main Press Centre Manager. This meeting took place on the twenty third of August
2017 from 10:00am to 12:00pm in the room Anna Meares, Block D, Level four (Clayton, n.d.).
The Press and Photographers guide is 72 pages and 10,602 words. The Deputy Press Services
Manager had made the guide and went through and left comments on the side. For the whole
two hours we went through all the comments and all the information under the sports and venue
sections. Throughout this meeting there was a lot of discussion around only keeping only
relevant information in the guide and taking out all the irrelevant information. The aim of
reducing the information held within the guide will make it easier for the Press and
Photographers to read the guide without all the useless extra information. For each venue there
is information about the location where the venue is. For example, the Main Press Centre venue
had in the description something along the lines of The Main Press Centre located within the
Gold Coast Convention and Exhibition Centre and is located less then five minutes away from
the brand new Pacific Fair Shopping Centre. In this instance the group decided to get rid of
is located less then five minutes away from the brand new Pacific Fair Shopping Centre. The
group realised in each section for each sport there was a blurb on making sure the Press and
Photographers take sunscreen, a hat and water especially to the sports which are outside
including Volleyball and Hockey. The Venue Press Operations Manager suggested that instead
of repeating that blurb for every sport they could incorporate a top tips section at the start of
the guide to save repetition. For each sport there is a Venue Press Manager and a Venue Photo
Manager, in the guide there needs to be a photo of these managers under all of the sports. There
was a slight issue though because some managers start in late February early March but the
guides need to be printed well before then. This was an issue which arose during the meeting,
the Deputy Press Services Manager suggested that we get as many photos of all managers who
start before February and those who start after will be sent photo information including the
dimensions the photo needs to be and that it needs to be taken up against a white wall. This
way the late starters can take their own photo and send it to the Photo Operations Manager to
put in the guide for the guide to be printed on time (Clayton, n.d.). The discussion was mostly
between the Deputy Press Services Manager and Venue Press Operations Manager; however,
the other attendees did contribute. I mostly listened and observed what was being said and why.
On two occasions I contributed and raised two ideas one being that we could include certain
information surrounding the Gold Coast Legacy Venues (Clayton, n.d.). The meeting was held
in order to sift through unnecessary information to keep the guide only consisting of sharp and
relevant information (Clayton, n.d.).

This experience made me feel positive and took me by surprise as I was unaware that the Press
and Photographers receive a detailed guide. I did not expect that during this meeting that there
would be so much critical reasoning, analytical skills and teamwork skills involved. This
situation enabled me to be confronted with these three skills that I witnessed occurring around
the table. It made me realise that I need to able to possess these three skills in order to work in
an environment and situation like this one. Throughout the rest of my duration as an intern I
will be looking to focus on these three skills and being more aware of when these skills are

being used and need to be used (Clayton, n.d.). I did not expect that the team would be able to
get through all 72 pages in two hours but they managed too as they worked collaboratively and
together as a team (Clayton, n.d.). This specifically relates to the role of generic skills in the
professional practice module. When working through the document I was able to identify the
unnecessary information before everyone around the table spoke about what they thought
should be removed (Clayton, n.d.). This meeting emphasised the importance of being able to
work in a team. Each attendee respected the other person when they were talking as they
listened to what was being said then they shared their ideas on what they thought. I realised no
matter what job I will have I will always have to work with others and as a team in order to
achieve specific goals. I was able to interact with the conversation and I did put forward a few
ideas where I thought were necessary and I did feel as though my opinion and voice did matter
even though I am an intern. The suggestions I made were relevant and the Venue Press
Operations Manager said they were really good ideas. This made me realise how much my
confidence has grown. At the start of my internship in meetings I would have just sat their and
listened but I felt confident in suggesting an idea and I think that is really important as it shows
I am not scared to contribute (Clayton, n.d.). Everyones main focus during the meeting was to
remove all unnecessary information in order to provide a more condensed guide for the Press
and Photographers (Clayton, n.d.). Each person put in their ideas and opinions when they had
a suggestion or comment on a topic that was being spoken about (Clayton, n.d.). The Deputy
Press Services Manager took on the role as the leader as she has made the guide, therefore she
was in control of the meeting and discussion of the all comments listed on the document. The
Deputy Press Services Manager displayed that in order to show leadership by controlling a
group you do not have to be bossy, you need to be on the ball and understanding and approach
the situation with respect to all members (Clayton, n.d.).

In the course content I learnt that there are ten specific professional skills and attributes that
employers expect from a graduate. I learnt that even though completing an internship is
important it is more important to be able to demonstrate my efforts and contributions to the
organisation and how they have made a difference and how I have worked in a team
environment (Lowden, Hall, Elliot & Lewin, 2011). It is crucial to recognise which qualities
employers are looking for that way they can be practiced and worked on in a professional work
environment. Critical thinking, analytical skills, teamwork and leadership are four of the ten
attributes which students must have. Critical thinking can be defined as the intellectually
disciplined process of actively and skillfully conceptualizing, applying, analyzing,
synthesizing, and or evaluating information gather from, or generated by observation,
experience, reflection, reasoning or communication (Criticalthinking, 2015). Analytical skills
are considered a persons strength as this skill enables people to collect and analyze information,
problem solve and make decision, all of which are fundamental in any job (Doyle, 2017). All
jobs require people to have the ability to work in a team as all employees have to work together
to achieve a goal. Teamwork means that people will attempt to cooperate, using their individual
skills and providing constructive feedback, despite any personal conflict between individuals
(Business Dictionary, 2017). Showing leadership is being able to create an inspiring vision of
the future, being able to motivate and inspire people to engage with that vision, being able to
manage delivery of the vision, while also coaches and builds a team, so that it is more effective
at achieving the vision (Mind Tools, n.d.).

In this experience my focus was on critical thinking, analytical skills, teamwork skills and
leadership skills that are within the employers top 10 skills and attributes (Graduate Careers
Australia, 2016). Critical thinking occurred during this experience as we all were presented
with the Press and Photographers guide and we had to evaluate the information in the guide
together. By evaluating the information, we were able to remove unwanted information through
critically thinking whether the information should be in the guide or not. This enabled me to
piece together how different members of the group work in order to solve problems as we all
have our own individual ways of doing things. I learnt that I work better with a visual problem,
and being able to literally see it and work with it, rather then being told about it and not being
able to see it. Analytical skills were present during this situation as the whole group worked
seamlessly together in order solve problems and make decisions. I have slowly learnt that
almost every single meeting I am in the aim is to solve underlying problems. To me it appears
that this trait is so critical to have. I have learnt that there are seven essential sills for teamwork
which include listening, questioning, persuading, respecting, helping, sharing and participating
(Bellingham Schools, 1999). These seven essential skills were present in the meeting as
everyone listened, some asked questions, while others had to be persuaded, we all respected
one another by talking one at a time, we helped each other through the document while sharing
ideas around the table. I learnt that is important to be able to possess leadership skills without
being bossy and taking charge too much. I learnt that by having a positive approach and an
influencing attitude the other team members will trust your word when guiding them.

1. History questions

2. Landmarks and bonus questions

3. Landmark photos

4. Budget

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