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Volume 1, Issue 1

Newsletter Date

Communicate Your Way Inside this issue:

To Effectiveness! The Tandem of


Communication
1

and English

Start-to-Finish 1
The Tandem of Communication and English
English As A 2
According to a number of cation deals with more as- • Presenting ideas more Business Lan-
researches, English belongs pects other than which lan- effectively; guage
to the 10 most spoken lan- guage is being utilized. We
• Managing interactions The Art & Sci- 3
guages in the world, 2nd to have various ways of commu-
well. ence of Business
Mandarin. This means that nicating with one another in
Writing
people all over the world the corporate world. We
recognize this language and organize presentations for
Assertive Com- 4
use it in their everyday lives. meetings; create correspon- munication
How can you relay a point to dences for our clients; have
your business partner or your face-to-face discussions with
Presenting with 5
subordinate if you cannot our superiors and colleagues.
Power
manage to know even the That is why having great
basics. In line with this, peo- communication skills is a
ple should be able to fluently Meeting with the client Why Outsource? 6
must in this age. This takes
converse with one another or into consideration a number
compose correspondences of aspects of communication These concepts embrace a
flawlessly using the English
such as : variety of communication
language to reflect their
styles, whether it be verbal
capabilities and show that • Using English as a busi-
or written.
they are competent enough ness language;
to be dealt with. Combining knowledge in com- GOING BACK TO
• W ri ti ng corre s p on-
munication Continued on p.2.
On the other hand, communi- dences better; THE BASICS IS

ALL IT TAKES

TO ADVANCE TO
Start-to-Finish MUCH GREATER

HIEGHTS!
This program will tackle ar- other hand, this approach dence in its participants
eas in communication from will also encompass the usage through the trainings in as-
start to finish. It will begin of this language in writing. sertive communication and
with going back to the basics. This is crucial because corre- presenting with power.
It will explore the capabili- spondences are created eve- These will inculcate in them
ties of its participants and ryday in the corporate world. the right character and
how well they are in terms of After being able to have a frame of mind in making com-
using the English language in grasp of the basics, the pro- munication work to their
dealing with others. On the gram will now inject confi- advantage.
The Tandem of Communication and English
Continued from p.1 of your audience.. Others include: sions and the likes are very important in
and the English language can be an eve- The skill. Presenters must possess the assessing their understanding of the
ryday task for most of us but it is an- skills in talking in front of an audience topics being discussed.
other thing to use it effectively, every or being able to relay the message Putting it all together. All these aspects
time. across, etc. may be few but these may also be chal-
Another important thing The materials. This refers lenging to put together.
to be taken into consid- to both the presentation In the end, communication and the Eng-
eration is the ability to be materials and the informa- lish language make up a large portion of
assertive enough in his or tion that will be the topic our everyday business interactions that
her chosen communication of discussion. is why at exeQserve, we have formu-
style. Presenting with The audience. Their body lated workshops to help your organiza-
power is a vital component language, facial expres- tion be on top by utilizing these effec-
in capturing the interest Conversing over the phone tively.

English As A Business Language

A Program to Help You Become More ciently, whether one is writing or speak- This training
Proficient in the English Language ing. Grammar correctness ensures clar- program aims to
ity, facilitates understanding, communi- help learners in A Program to Help
cates competence, and enhances the corporate envi-
English is a borrowed language for Filipi- You Become More
nos. Yet, it is considered our primary company’s and the employees’ profes- ronments to
Proficient in the
business language. This presents a chal- sional images. It can also improve your become more
customer service because you are able proficient in English Language
lenge for people in the workplace. Com-
municating is not merely a matter of to clearly and effectively communicate speaking and
sending messages. It is also about being with clients, internal parties, and the writing in Eng-
able to use a borrowed language profi- public. lish. The focus

Objectives:
• have undergone a review of grammar rules and applications;
• pass an exam to test their communication competence;
• be more confident in their communication skills; and
• be able to move on to the next phase of the business writing program.

MODULE ONE General Diagnostic Test • To assess areas of MODULE Energizer Game: Word • To review parts of
Discussion of Results & Priorities THREE Jigsaw speech to
GQ: My Grammar strengths and
Pre-Quiz understand
Quotient weaknesses and to Anatomy of
Mini-Lecture syntax issues
identify priority areas Speech: The
Big Eight Parts of Speech
MODULE TWO Energizer Game: Body Spell • To stress the
Workbook Exercises
Spell Bound Pre-Quiz importance of spelling
accuracy for clarity and Spot the Mistakes
Last Man Standing – Spelling credibility
Game Post-Quiz
• To identify and correct MODULE Energizer Game: • To appreciate the
Mini-Lecture
common spelling FOUR Storytelling importance of
The Importance of Correct mistakes Pre-Quiz using the right
In-TENSE-ity
Spelling Mini-Lecture verb tenses for
Common Spelling Mistakes • To practice using
clarity and
Workbook Exercises
Spelling Cheat Sheets correct spelling coherence
Workbook Exercises Spot the Mistakes
• To review and
Spot the Mistakes Conversation Practice apply rules in
Post-Quiz Post-Quiz verb tenses

Writing Assignment
Page 2
Volume 1, Issue 1
MODULE FIVE Energizer Game: Memory Game • To learn and MODULE SEVEN Energizer Game: Listen, Catch • To become familiar
Pre-Quiz apply the rules Pre-Quiz with correct usage
When Subject Indecent Prepositions
Mini-Lecture of subject-verb Mini-Lecture of prepositions
and Verb Get
Along Workbook Exercises agreement Workbook Exercises
Spot the Mistakes Spot the Mistakes
Conversation Practice Conversation Practice
Post-Quiz Post-Quiz
Writing Assignment MODULE EIGHT Energizer Game: Memory Game • To learn to use
Pre-Quiz punctuations
Comma Sutra and
Mini-Lecture correctly for clarity
Other
Punctuation Workbook Exercises and coherence
Secrets
Spot the Mistakes
Conversation Practice
Post-Quiz
MODULE SIX Mini-Lecture • To discuss MODULE NINE Final Review and • To recap learnings,
Idioms for Idiots Group Activity: Love Letter common Accomplishment Test review
Putting it all
mistakes in Writing Exercise and Buddy accomplishments,
Together
idiomatic Proofreading and assess
expressions Final Q&A improvements.

The Art & Science of Business Writing

From Proficiency to Persuasion and build positive relationships. through con-


stant and con-
scious practice.
Writing is both art and skill. And busi- The process of improving one’s written Knowledge- From
ness writing, to be effective, requires communication skills starts with an un- Awareness- Proficiency
competence in both the creative and the derstanding of the communication proc- Application-
technical aspects of writing. Combining ess, its purpose, channels, and operating Practice. This 4- To
principles of style and form, this work- theories. Awareness of one’s skills is the step approach Persuasion
shop will lead learners to develop their next step. Our communication compe- will serve as the
writing competence to produce letters, tence is then developed through applica- workshop’s
email, and reports that achieve results tion of communication knowledge and framework.

Objectives:
• learn the value of good
written communication;
• know and practice the
basic steps of business writing; Program Overview Introductions
• apply the 10 C’s of Com- Leveling of Expectations
munication to written materials; Workshop Overview
• know and avoid the pitfalls
of business writing; MODULE ONE Energizer Activity: Minefield
• assess their own writing Communication • Processing
competence and find areas for Overview
improvement; and • The Communication Process
• Barriers to Effective Communication
• know how to get their
message across and achieve
results through their writing

Page 3
Volume 1, Issue 1
MODULE TWO • Discuss the 4 Steps to Effective Written MODULE THREE • Interactive Lecture on each standard of
Designing Communication Communication The 10 Cs of Written Communication, Tips, Techniques,
Strategies Communication Examples. Include:
• Purpose Driven Writing
• Workbook Exercises
• SMART Objectives
• Group Activities
• Reader Focused Writing
• Learning Games
• Audience Analysis

• Strategic Channel Selection MODULE FOUR Cut


• Channel Selection Analysis 4 Carat Persuasion Clarity

• Advantages of Written Media Carat


Color
• The Writing Process

• Prewriting
MODULE FIVE Writing Practice:
• Writing
Putting it all Together • Email
• Outline Method • Letter
• Mind Mapping • Report
• Proposal
• Revising

Assertive Communication

Communication is the basis of all human some understanding of one another, 1987,p.173) this proves just ho impor-
interaction and for all group functioning. build trust, coordinate their actions, tant communication is in the success of
Every group must take in and use infor- plan their strategies, agree upon division the organization. Poor communication
mation. The very existence of a group of labor, and conduct all group activities can lead to performance and poor per-
depends on communication, on exchang- ---even exchange insults. It is through formance can lead to losses hence, a
ing information and transmitting mean- communication that members interact, company cannot afford to have poor
ing. All cooperative action is contingent and effective communication is a pre- communication.
upon effective communication, and our requisite for every aspect of group The goal of this course is to help mem-
daily lives are filled with one communica- functioning. (Joining together: Group bers of the team by equipping them with
tion experience after another. Through Theory and Group Skills by David W. the necessary knowledge and skills for
communication members of groups reach Johns on and Frank P Johns on,
effectively conveying understanding.

Objectives:
• Appreciate the importance of Communication overview The art of listening
communication in work suc-
• Communication and performance • What you need to know about listening
cess
• Identify various communica- • Pay-offs to effective communication • Barriers to listening
tion styles • Good communication lead to excellent
• Pave the way for positive customer service DEALING WITH CHALLENGING
interactions • The communication process CONVERSATIONS
• Appreciate the art of active • Barriers to effective communication • Causes of conflicts
listening
• Your communication rights and responsibilities • Fixing your assumptions
• Anticipate and avoid common
misunderstandings • Blame game
Communication Styles
• Practice assertive communica- • Building your skills in professionally dealing
• Passive, Aggressive and Assertive
tion communication
• FORWARD AGENDA
• Manage challenging conversa- • Building your assertive communication Skills
tions

Page 4
Volume 1, Issue 1
Presenting With Power

Presenting or speaking to an audience workshop allows the participants the improvement. Effective presentation
regularly tops the list in surveys of peo- chance to assess and develop the pre- techniques and guidelines will be taught
ple's top fears - more than heights, senter in them and put together an ac- and demonstrated through a series of
flying or dying. Put another way, most tion plan to use techniques for getting lectures and experiential activities. By
people would prefer to be lying in the their message across, keeping their au- the end of the workshop, each learner
casket than be the one giving the eulogy. dience interested and eliciting the de- will demonstrate learning by simulating a
In the business world, however, there is sired reaction. work-related presentation. The presen-
no avoiding having to present a product, The Workshop would be a two-day , a tations will be videotaped and will be
a report, or an idea. It is necessary, week apart skills development training. critiqued by the learner, the class, and
therefore, to have the confidence to be It starts with a gap analysis of each the trainer. Feedback and the learner’s
able to present effectively. Develop this learner’s presentation skills vis-à-vis the progress will be recorded in the Skills
confidence by developing your employ- ideal. This analysis would enable the Inventory which will be used by the
ees’ skills. Develop their skills by know- learner to develop a Skills Inventory, learner to identify further development
ing what skills they already have. This which may be used to identify areas for needs, and track progress.

Workshop Objectives Pre-workshop


requirement:
By the end of the workshop, the learners would be able to:
• Assess their strengths and their areas for improvement as Participants
should prepare a
speakers and presenters
5-7 minute pres-
• Learn and practice techniques for effective presentations entation with vis-
• Manage interactions with the audience ual aids which they
will use in the di-
• Respond effectively to difficult questions and situations
agnostic activity
• Use presentation tools more effectively at the beginning of
• Build an action plan for developing their presentation skills the workshop.
in relation to their job requirements

Introduction Building the Presentation Skill Facilitating Learning


• Opening Remarks • What makes an effective presenter • Adult Learning Principles
• Ice Breaker • Use of body language/gestures
• Guidelines and house rules • Vocal variation • Facilitation techniques

• Leveling of expectations • Controlling nervousness and bad habits


Managing your Audience
• Dealing with different types
Diagnostic Activity
of audiences
- Individual 3 to 5-min presentations and critiquing Getting Your Message Across
• Using structure to strengthen the • Dealing with hecklers
Facing the Presentation Challenge message
Putting It all together
-Identifying problems with presentations • PREP, AIDA, SMG, PPF and Two-point
Five Steps to Successful Presentation • Skill Practice
patterns
• Preparation Developing Your Presentation Materials • Feedback and Critique

• Prevention • Your Handouts • Review of Skills Development


Menu
• Presentation • Audio Visual Materials and other
equipment • Commitment Exercise
• Practice

Page 5
Volume 1, Issue 1
Primary Business Address
2108, 88 Corporate Center,
Valero cor. Sedeño St.

O UR
Makati City, Philippines

Phone: 328-88-28 loc 102


Fax: 328-88-28 loc 103
E-mail:

FACILITATORS
customercare@exeqserve.com

Right

People - Training - Company

Edwin C. Ebreo is currently the President


of Ex-
eQserve, An HR Solutions Company. He
is also a
freelance Organization Development
and Hu-
man Resource Development Consultan
t. He
used to serve as Human Resource Dire
ctor for
Athena e-Services a Business Process
Outsourc-
ing company located in East Wood City,
in Que-
zon City. He once served as Human
Manager for three sister companies, Reso urce
Ingenium Technology Inc.,
PETNET Inc., and A.V. Ocampo Group,
where he was responsible
for the development and implementatio
n of company-wide HR
and OD plans. Ed’s experience in man
aging the human resources
department of companies that engage
in I.T. Business Process
Outsourcing, Retail, Financial Services
and Insurance gave him an
in-depth experience in dealing with
various types of organiza-
tional situations.
Edwin took up A.B. Mass Communicati
on at New Era University;
He has been conducting various Train
ing and workshops for the
last 14 Years. Edwin has designed
and facilitated in-
company and public seminars iversity of
a te d fr o m the Un pursu-
ue gradu d is now
Gege Sug es in Diliman, an munication at
pin m
the Philip r’s degree in Co ila, where she
M a ste – M an
in g a nivers it y muni-
e D e L a Sa ll e U
rg a n iz a ti onal Com lso
th O a
es in the petencies
also teach artment. Her com ing she has
cation D
ep g, someth Levi
d e p u b lic speakin career days at
inclu r e a rl y re se n ted he furthe
r
ye d si n ce he w h e re sh e p
u diences. S include
enjo p an y re ig n a
nd com and fo evolved to learn-
Strauss a d ideas to Filipino a s h er career aining
a n
products public speaking sk il ls
3 , sh e h as been tr ouse, and
9 H
! honed he
r . Since 19 Sporting s
on th e W EB c onsulting ykes, Intel, Royal public speaking a
We’ re trainin g a n d
s lik e S c lu d e a st ers
companie -work activities in of the BnT Toastm trict
er ve.c o m ers from off ip Dis
www.exe qs Lafarge.
Even her ent for Membersh ers International
d st elop
e is th e Vice P re si
e rn o r o f Toast m a
h er lea rners ev p
d
sh o v elp t ste
lu b a n d Area 16 G p, she hopes to h em to go the nex
C sho le th
ery work e to enab
75. In ev es, and confidenc ersonal lives.
ud p
skills, attit eir career and their
e r in th
high
THE exeQserve PROMISE
Primary Business Address
Knowledge, skills and attitudes are your
2108, 88 Corporate Center, employees most important equip-
ment. Acquiring them however, requir
Valero cor. Sedeño St. es considerable financial investment.
ExeQserve can help you ensure retur
ns on your training investments with
Makati City, Philippines programs designed not only to inform
your employees but to equip them
with the necessary Knowledge, Skills,
Attitude and Habit (K.A.S.H.) to serve
their customers better, to work with each
Phone: 328-88-28 loc 102 other and to deliver better results.
When you attend our training we will make
Fax: 328-88-28 loc 103 sure that you will go home with:
E-mail: • The necessary mindset for better performanc
e
customercare@exeqserve.com
• New sets of information
Right • A new set of skills to practice

People - Training - Company • New tools in the form of templates, proce


ss steps and checklists.
• Guides on how their managers can supp
ort the application of their
learning

We’re on the WEB! We also offer learning tools for you to


improve organizational climate and
m
www.exeqserve.co
effectiveness.
See our line up of our training, contact
us for a full proposal on training you
are interested in and allow us to presen
t to you our idea on how we can
help you and your team through our progr
ams.

Why Outsource?

Outsourcing pours out tons of bene- tribute to the effectiveness of the • Big E Foods (Lemon Square)
fits to you. It gets the nitty-gritty trainings being conducted by ensuring • Getz Brothers
parts of training away but keeps your that there is learning experienced • Connell Brothers
control in most part of it. Fixed ex- during each and every conduct. • Electrolux
penses, non-core functions, and staff- • Phil Nippon
ing problems, just to name a few,
Having all these in mind, contact • Perfect Circle
would be reduced, if not totally eradi-
cated from your list of things to ExeQserve now for you to start the • PHIL-NIPPON KYOEI CORP.
worry about. process of learning and experience • Getz Pharma
the change that your organization • Golden Vhine Laboratories
needs for its continuous improve- • LEADSCRIBE
Another plus of outsourcing would be
ment! • Diamond Rent-a-car
having access to specialized trainers
SOME OF THE COMPANIES • Budget and Style Salon
and facilitators to conduct the work-
• Jones Lang La Salle
shops for your organization. In this WE’VE SERVED:
• OTIS
way, you are certain that the people • CheQ Systems, Inc. • Publicis Manila
you get are actually knowledgeable and • ICSI • Zenith Optimedia
proficient in the topics chosen. This • College of the Immaculate Concep- • Media Meter, Inc.
will give you peace of mind that they tion, Cabanatuan
• PNOC-EC
will be able to provide quality work- • DKT Philippines Inc.
• SHELL Pilipinas
shops to your people. • Hyundai Asia Resources Inc.
• Trends and Technologies, Inc.
• Océ Business Solutions
• Tricom Dynamics, Inc.
• Tricom Dynamics, Inc.
In addition to these, you can also es- • New Kanlaon Builders
• REWSS
tablish a continuing strategic relation- • Cobb-Vantress
• CID Systems
ship with quality training providers for • Level Up!
• Golden ABC (Penshoppe, Memo,
a smoother transition from one work- FORME)
shop to another. This will also con- • Mega Publishing
• Silver Axis