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STUDY ON EFFECT OF ISO 9000 ON EMPLOYEES


TRAINING AND DEVELOPMENT AT MADHYA PRADESH
POORVA KSHETRA VIDYUT VITRAN COMPANY LTD.
JABALPUR
In partial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

Submitted To

RANI DURGAVATI VISHWAVIDYALAYA,


JABALPUR (M.P.)

Submitted By
Vineeta Khatri
M.B.A. III Semester

BATCH : 2013-15

GYAN GANGA INSTITUTE OF TECHNOLOGY & SCIENCES,


JABALPUR (M.P.)
GYAN GANGA COLLEGE OF TECHNOLOGY,
JABALPUR (M.P.)

FORWARD

I hereby forward the project entitled STUDY ON EFFECT OF ISO


9000 ON EMPLOYEES TRAINING AND DEVELOPMENT AT
MADHYA PRADESH POORVA KSHETRA VIDYUT VITRAN
COMPANY LTD. JABALPUR Submitted by Vineeta Khatri student of
MBA III Semester, in partial fulfillment of the requirement forward of degree of
Master of Business Administration of Rani Durgawati Vishwavidyalaya,
Jabalpur (M.P.).

Director
Dr. Anil Kumar Dhagat
MBA
GYAN GANGA COLLEGE OF TECHNOLOGY,
JABALPUR (M.P.)

DECLARATION

I hereby declare that the project entitled STUDY ON EFFECT OF ISO


9000 ON EMPLOYEES TRAINING AND DEVELOPMENT AT
MADHYA PRADESH POORVA KSHETRA VIDYUT VITRAN
COMPANY LTD. JABALPUR Which is being submitted in partial
fulfillment of the requirement for the award of the degree of MBA of Rani
Durgavati Vishwavidyalaya, Jabalpur (M.P.) is an authentic record and all the
information furnished by me are true to my knowledge and information and
facts furnished by me are based on my own findings and as per the information
collected though primary / secondary research.

The matter reported in this project is neither being used elsewhere not has
been submitted earlier for the award of degree of Master of Business
Administration.

Submitted By
Vineeta Khatri
MBA III Semester
ACKNOWLEDGEMENT

It was a great privilege for me to performing project in such emerging topic


Study on Effect of ISO 9000 on Employees training and development at Madhya
Pradesh Poorva Kshetra Vidyut Vitran Company Ltd. Jabalpur.

The completion of this report would have been dream without the help and co-
operation of the respondent who gave me their precious time and attention to me for
the collection of information needed for the report.

I am immensely grateful and deeply indebted to Dr. Anil Kumar Dhagat


H.O.D. of the Department of Business Administration of Gyan ganga College of
Technology, Jabalpur for this moral support and encouragement throughout the
project work.

I express my heartful gratitude to my guide Dr. A.K.Tiwari Director Central


Training Institute of M.P.P.K.V.V.C.L. Jabalpur for his inspiring guidance and
constructive criticism.

I would also like to thanks all the staff members of the CTI Jabalpur for their
kind co-operation and facilities throughout this project.

Vineeta Khatri
INDEX

Sr No CHAPTER/ TITLE PAGE NO.

1. Preface 1

2. Company profile 2

3. What is ISO 9000 21

4. Principle of ISO 9000 24

5. Research Methodology 28

6. Limitation of the research 31

7. Objectives of the research 32

8. Scope of the study 33

9. Analysis and interpretation 34

10. Findings of the study 48

11. Suggestions 49

12. Conclusion 50

13. Questionnaire 51

14. Annexure 53

15. Bibliography 55