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Canon

SERVICE SUPPORT TOOL

Version 3.35Ek

USER MANUAL

Documentation developed by
Canon U.S.A., Inc.
Imaging Systems Group
Systems and Technical Support Division
Hardware Engineering
Revision 35 - November 8th, 2007
Service Support Tool User Manual

TABLE OF CONTENTS

Revision History ...................................................................................................................ii


1 - Uninstalling the Service Support Tool..........................................................................1-1
2 - Introduction and Description ........................................................................................2-1
3 - Installation Specifications ............................................................................................3-1
4 - Installation/Setup Instructions ......................................................................................4-1
USB Driver Removal/Installation (Windows 98)................................................4-16
USB-Parallel Cable Driver Installation (Windows 98/2000/XP) ........................4-22
Windows 98 .............................................................................................4-22
Windows 2000 .........................................................................................4-27
Windows XP ............................................................................................4-34
Verify LPT1 is in ECP Mode ...............................................................................4-41
Add New Hardware Message when connecting Computer to Device.................4-42
5 - Starting the Service Support Tool.................................................................................5-1
6 - Features and Functions .................................................................................................6-1
6A - Controlling Data .........................................................................................6A-1
Registering Firmware/Software ..............................................................6A-2
FirmID.mtb/VerFilter.mtb and .rec files .....................................6A-3
Removing Firmware/Software..............................................................6A-14
Deleting Backup Data ...........................................................................6A-23
6B - Downloading/Uploading Data (Type 1)...................................................... 6B-1
6B1 - FDIMM ....................................................................................... 6B1-1
Firmware Downloading ............................................................ 6B1-6
Backup Data Uploading.......................................................... 6B1-10
Backup Data Downloading ..................................................... 6B1-14
6B2 - BootROM.................................................................................... 6B2-1
6B3 - HD Format .................................................................................. 6B3-1
6B4 - System Software ......................................................................... 6B4-1
Updating System Software ....................................................... 6B4-7
Restoring Backup System Software ....................................... 6B4-13
Uploading Backup Data.......................................................... 6B4-15
Downloading Backup Data ..................................................... 6B4-18
6B5 - RUI.............................................................................................. 6B5-1
6B6 - Language..................................................................................... 6B6-1
6B7 - Serial Downloading using the Downloader PCB ....................... 6B7-1
6B8 - G3 Fax......................................................................................... 6B8-1
6B9 - DCON/RCON ............................................................................. 6B9-1
6B10 - MEAP ..................................................................................... 6B10-1
6B11 - ALL/ALL_HDF Batch Files ................................................... 6B11-1
6B12 - PCL ......................................................................................... 6B12-1

Table of Contents/Revision History : i


Service Support Tool User Manual

6C - Downloading/Uploading Data (Type 2) ..................................................... 6C-1


6C1 - Flashing ...................................................................................... 6C1-1
6C2 - ALL/ALL_HDF Batch Files ...................................................... 6C2-1
6C3 - HD Format .................................................................................. 6C3-1
6C4 - Serial Downloading using the Downloader PCB ....................... 6C4-1
6C5 - USB Memory Device ................................................................. 6C5-1
Getting Ready ........................................................................... 6C5-1
Preparation ................................................................................ 6C5-1
Connecting to Copier ................................................................ 6C5-5
Download Menu (USB) ............................................................ 6C5-6
7 - Device Specific Notes ..................................................................................................7-1
Appendix..........................................................................................................................A-1

ii : Table of Contents/Revision History


Service Support Tool User Manual

Revision History:

Original: Introduction of Service Support Tool v1.01E


Rev 2: Added FAQ Section at end of Doc. 4/15/99
Rev 3: Introduction of Service Support Tool v1.02E 5/17/99
Added Text describing RAM backup Function
Added RAM backup function Instructions
Updated Document Introduction
Added Screen Captures
Added Info on how to Uninstall the Service Support Tool
Rev 4: Introduction of Service Support Tool v1.14Ea 8/31/00
Content revised and updated
Information added on new Download Modes
Information added on new software file types supported
Device Specific Notes added
Rev 5: Completed RUI Download section 11/22/00
Content revised and updated
Information added on Network flashing for iR3250
Rev 6: Introduction of Service Support Tool v1.25Ee 5/3/01
Updated content to reflect Windows NT/2000 support and limitations
Content revised and updated
New models supported
(imageRUNNER 8500, Color imageRUNNER C2050, CLC 5000)
File types and supported download modes
HD Format section revised
FAQ section removed content is now included in other sections
Uninstallation/Installation sections expanded
Rev 7: Content revised and updated 5/15/01
New models supported
(imageRUNNER 2200/2800/3300)
File types supported G3 Fax added
Rev 8: Introduction of Service Support Tool v1.31Eg 9/21/01
NOTE: Screenshots remain predominantly from v1.25E the
only major difference between v1.25E and v1.31E screenshots is
the version number indicated in the windows title bar.
Support added for flashing Copier version System Software on units
with Network BootROMs for units that support imagePASS
controllers ONLY
Improvements in Uploading/Downloading backup data to GP/iR/
CLC units
Last used interface will be remembered (Parallel/Network)
Content revised and updated
New models supported
(imageRUNNER 5000 new Main Controller, imageRUNNER 6000,
imageRUNNER 5000i, imageRUNNER 105)

Table of Contents/Revision History : iii


Service Support Tool User Manual

Rev 9: Introduction of Service Support Tool v1.32Eg 10/5/01


NOTE: Screenshots remain predominantly from v1.25E the
only major difference between v1.25E and v1.32E screenshots is
the version number indicated in the windows title bar.
A typographical error was corrected in some windows.
Rev 10: Content revised and updated 3/12/02
New models supported
(imageRUNNER 7200, imageRUNNER 85,
Color imageRUNNER C2058)
Rev 11: Introduction of Service Support Tool v1.41Eh 4/30/02
NOTE: Screenshots remain predominantly from v1.25E the
only major difference between v1.25E and v1.41E screenshots is
the version number indicated in the windows title bar.
Content revised and updated
New models supported
(imageRUNNER 1600/2000, imageRUNNER 400S,
imageRUNNER 3300i)
Information added on new Download Mode - USB
Information added on USB Driver and Windows 98 issues
PC requirements updated
Extra installation steps for USB (Windows 98) added
Rev 12: Content revised and updated 10/11/02
New models supported (imageRUNNER 2010F, CLC 3900)
Correction for G3 Fax Download modes
Correction to Color imageRUNNER common files
Additions to Registered Model Name Table
G3 Fax Section - USB Information added
Rev 13: Introduction of Service Support Tool v1.63Ei 3/20/03
NOTE: Many screenshots have been updated but some remain
from v1.25E the only major difference between v1.63E and
v1.25E for these screenshots is the version number indicated in
the windows title bar.
Content revised and updated
Updated content to reflect Windows XP support and limitations
New models supported
(Color imageRUNNER C3200, CLC 1110, CLC 3900+, CLC 5000+)
Information added on new Network Download Mode (Fixed IP Mode)
Information updated on USB Driver and Windows 98 issues
PC requirements updated
New Batch Registration process explained
New Model Selection process explained
Information added on new DCON/RCON Download process
Added Appendix with Error Code Listings
Rev 14: Content revised and updated 6/10/03
New models supported (imageRUNNER 5020/6020/5020i/6020i)
File types supported MEAP added
Information added on imageRUNNER 5000i Controller Upgrade Kit

iv : Table of Contents/Revision History


Service Support Tool User Manual

Rev 15: Content revised and updated 9/24/03


New models supported (imageRUNNER 2220N/3320N/2220i/3320i)
Rev 16: Introduction of Service Support Tool v1.81En 12/15/03
NOTE: Some screenshots have been updated but most remain
from v1.63E/v1.25E the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Introduction of USB-Parallel Cable
MEAP Application Area Backup (for HDD servicing)
New models supported (CLC 4000, CLC 5100)
Deletion by Model/Unit introduced
Rev 17: Introduction of Service Support Tool v2.02Eb 4/15/04
NOTE: Some screenshots have been updated but most remain
from v1.81E/v1.63E/v1.25E the only major difference is the
version number indicated in the windows title bar.
Content revised and updated
Introduction of Batch Downloading Function
New models supported
(imageRUNNER 600V, imageRUNNER C3100, imageRUNNER C6800)
Possible Microsoft Office 2000 issue noted in Starting section
Additional notes added to MEAP Application Area Backup Function note in
Device Specific Notes section
Rev 18: Content revised and updated 7/6/04
New models supported
(Color imageRUNNER C3220, Stacker-B1 (CLC5100/4000))
Device Specific Notes section
Tables updated
iRC3100/C6800 Note split into two
(Common BootROM File and ALL/ALL_HDF Batch Files)
Rev 19: Introduction of Service Support Tool v3.03Eb 11/11/04
Content revised and updated
All sections updated to reflect new GUI and install package
- Installation/Flashing/etc.
- Updated Installation Specifications (Memory/HD Space/Video)
- Windows 95 Support removed
New Models Supported
(imageRUNNER C5800)
New models supported - utilize new GUI
(imageRUNNER 2270/2870/3570/4570)
Device Specific Notes section
Tables updated
Notes added for new data types (Key and SDCIT)
Note added for iRC3200 MEAP Expansion Kit

Table of Contents/Revision History : v


Service Support Tool User Manual

Rev 20: Introduction of Service Support Tool v3.04Ec 11/18/04


NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated for issues corrected
- Version 3.03 could not connect when a service part HDD was
installed in an imageRUNNER 2270/2870/3570/4570.
- When utilizing Batch Files, the Network Interface had to be selected
first (then could switch to Parallel or USB-Parallel) for Start Batch
Download button to become active.
Rev 21: Content revised and updated 12/2/04
- Location of MSUSBUN98.exe file has changed with new installer.
- Additional information and screenshots added regarding issue of
connecting to an imageRUNNER 2270/2870/3570/4570 with a
service part HDD installed (section 6C3).
Rev 22: Introduction of Service Support Tool v3.11Ed 2/25/05
NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Issues Corrected
- In v3.03/v3.04, the ALL_HDF file might register first during a Batch Mode
File Registration. This would cause an indication that data files are not
registered when they actually are. The ALL_HDF file now registers last (along
with ALL).
- In v3.03/v3.04 Error Codes 17 or 18 may occur when flashing a Finisher via
the Downloader PCB. This has been corrected.
New Models Supported
(imageRUNNER 400V, Finisher-S1 (iR2230/iR2270 series))
New models supported - utilize new GUI
(imageRUNNER 2230/2830/3530 ROM based,
imageRUNNER 2230/2830/3530 HDD based,
imageRUNNER 8070/85+/9070/105+)
Device Specific Notes section
Tables updated.
Notes updated to include new models as appropriate.
Note added for New BootROM types (P and H).
Rev 23: Content revised and updated 3/22/05
New Models Supported - utilize new GUI
(imageRUNNER 5570/6570, Finisher-T1/T2 (iR5570 series))
New Section (6C4) added to describe Downloader PCB usage with
new GUI.
Device Specific Notes section
Tables updated
Notes updated for new models
Notes added for new data types (Browser and TTS)
Note added for Finisher-T1/Saddle Finisher-T2

vi : Table of Contents/Revision History


Service Support Tool User Manual

Rev 24: Introduction of Service Support Tool v3.21Ee 7/26/05


NOTE: Most screenshots have been updated but some remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Issues Corrected
- In v3.03/3.04/3.11 there was an issue with deleting backup data files due to
the folder name used. This has been corrected.
New Models Supported
(Color imageRUNNER C2620)
New models supported - utilize new GUI
(imageRUNNER C3170U/C3170i)
New Section (6C5) added to describe USB Memory Device usage.
E190 added to Error Code Listings in Appendix
Information added to Section 6C on Clear and Shutdown functions
Information added about new data registration related files
Device Specific Notes section
Tables updated
Notes updated for new models as appropriate
Color imageRUNNER C3220 note modified to include Color imageRUNNER
C2620
Note added for Partition Formatting with Service Mode
Note added for imageRUNNER C3170
Note added for USB Memory Device
Note added aboout FirmID.mtb/VerFilter.mtb and .rec files
Rev 25: Content revised and updated 11/29/05
New Models Supported
(imageRUNNER 2016/2020)
New Models Supported - utilize new GUI
(imageRUNNER 5070)
Information updated about new data registration related files
Updated Section 6B2 for USB information
Added Section 6B12 for PCL Option Data information
Device Specific Notes section
Tables updated
Notes updated for new models
Note added for imageRUNNER 2016/2020

Table of Contents/Revision History : vii


Service Support Tool User Manual

Rev 26: Introduction of Service Support Tool v3.22Ef 1/11/06


NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Issues Corrected
- When using v3.21 under Windows 98, a Run-time error would occur when
clicking the Register Firmware button. This has been corrected.
- When using v3.21, it was possible to observe a Run-time error when
registering some data files or when executing an ALL or ALL_HDF file. This
has been corrected.
- When using v3.21, maintenance table data was not properly preserved when
uninstalling and reinstalling the Service Support Tool. This has been corrected.
New models supported - utilize new GUI
(imageRUNNER 7086/7095/7105, imageRUNNER C5870U/C6870U)
Device Specific Notes section
Tables updated
Notes updated for new models as appropriate
imageRUNNER C3170 note modified to include imageRUNNER C5870U/
C6870U
Note added for imageRUNNER 7086/7095/7105
Rev 27: Content revised and updated 03/29/06
New Models Supported
(imageRUNNER 2016i/2020i)
New Models Supported - utilize new GUI
(imageRUNNER 7095 Printer)
Device Specific Notes section
Tables updated
Notes updated for new models
Rev 28: Content revised and updated 10/27/06
New Models Supported - utilize new GUI
(Color imageRUNNER C2880/ C3380/ C4580/ C5180,
imagePRESS C1)
Device Specific Notes section
Tables updated
Notes updated for new models
Rev 29: Content revised and updated 01/08/07
New Models Supported - utilize new GUI
( imageRUNNER 1023/ 1023N/ 1023F)
Device Specific Notes section
Tables updated
Notes updated for new models

viii : Table of Contents/Revision History


Service Support Tool User Manual

Rev 30: Content revised and updated 01/12/07


Device Specific Notes section
Tables updated
Notes updated for new models
Rev 31: Introduction of Service Support Tool v3.33Eg 04/20/07
NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Issues Corrected
When firmware was downloaded in batch, an error occured.
SYSTEM/ WebDAV confirmation message failure
Regester Firmware and Delete Firmware buttons for IP address at the batch
download
Download interface selection display
Regester Firmware button is enabled at the firmware batch regestration
Improvment of start-up ime and regestration processing time
Rev 32: Introduction of Service Support Tool v3.34Ej 05/03/07
NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
Issues Corrected
Modification of the failure which occurs when batch download to legacy
products was performed
Rev 35: Introduction of Service Support Tool v3.35Ej 11/08/07
NOTE: Some screenshots have been updated but most remain
from previous versions the only major difference is the version
number indicated in the windows title bar.
Content revised and updated
New Models Supported
Tables updated

Table of Contents/Revision History : ix


Service Support Tool User Manual

x : Table of Contents/Revision History


Service Support Tool User Manual

1 - Uninstalling the Service Support Tool:

NOTE: Earlier versions of the Service Support Tool should be removed from the PC prior to
installing an updated version.

The following is the uninstall procedure for Service Support Tool v2.02Eb and earlier. To
uninstall Service Support Tool v3.03Eb or later, refer to page 1-3.

Service Support Tool v2.02Eb or earlier Uninstall


Whenever it is necessary to uninstall the Service Support Tool, it can be accomplished via the
Add/Remove Programs Option in Windows 9.x/NT/2000/XP as follows:

1. Double click on the My Computer icon.


2. Double click on the Control Panel icon.
3. Double click on Add\Remove Programs.
4. Scroll down to Service Support Tool.
5. Highlight it and click Remove.

NOTE: All folders under C:\ServTool\ - including the NewRom folder - remain.

Once Remove is clicked, the following confirmation screen will be displayed:

Click on Yes to remove the Service Support Tool. A warning will be shown indicating that a
shared file will be removed. This is shown below:

Uninstalling the Service Support Tool : 1-1


Service Support Tool User Manual

Click on Remove All to allow the uninstaller to remove all components. The following
confirmation screen will be shown:

After clicking OK to continue, a progress bar will be shown. At some point, several files will be
indicated as not being able to be deleted because they do not exist. This is OK. The dialog below
is an example of one of these messages:

A notice about not being able to remove a directory will also be shown:

A final dialog will be displayed indicating that some components could not be removed. This is
shown here:

1-2 : Uninstalling the Service Support Tool


Service Support Tool User Manual

Service Support Tool v3.03Eb or later Uninstall


There are two methods available for uninstalling the Service Support Tool - the Uninstall
application and the Remove option in the installer file (SSTv321Ee_Setup.exe). Both of these
methods will be described here.

1. Uninstall application:
Whenever it is necessary to uninstall the Service Support Tool, it can be accomplished via the
Uninstall application that is installed with the Service Support Tool. It can be accessed from the
Start Menu as follows: Start Menu->Programs->ServiceSupportTool->Uninstall. This is shown
below:

When this is selected, the following dialog will appear:

Uninstalling the Service Support Tool : 1-3


Service Support Tool User Manual

Click on the Yes button to start the uninstall process. A progress dialog will be displayed such
as the two shown below:

After the process is completed, no final dialog is displayed - the progress dialog just disappears.

2. Remove option in installer application:


It is also possible to uninstall the Service Support Tool by running the installer file (i.e.
SSTv321Ee_Setup.exe) again. If there is currently an installation of the same version of the
Service Support Tool, a new dialog will be displayed when starting (after clicking the first Next
button) as shown below:

1-4 : Uninstalling the Service Support Tool


Service Support Tool User Manual

Click on the Remove option and click the Next button. The following will be displayed:

Click on the Remove button and several dialogs will be displayed as items are removed. A
sample is shown below:

Uninstalling the Service Support Tool : 1-5


Service Support Tool User Manual

After all items are removed, the dialog below will be shown. Click on the Finish button to
complete the uninstallation.

1-6 : Uninstalling the Service Support Tool


Service Support Tool User Manual

2 - Introduction and Description:

The Service Support Tool provides a graphical interface between the PC and the copier. It
provides two main functions:
Flash upgrade FDIMM firmware, BootROM, System Software, RUI, Language,
G3 Fax, DCON, RCON, MEAPCONT, Key, SDICT, TTS, Browser and format the HD
in Canon copiers (not all items possible with all machines)
Backup\Restore RAM data

NOTE: Please refer to the Device Specific Notes section for details on how the Service Support
Tool interacts with the different machines supported.

Flash Upgrade Function


The current and future line of both Canon Digital B&W, Color imageRUNNER and Color Laser
Copiers will contain Flash Dual In-Line Memory Modules (FDIMMs). Each of these modules
(number, function, and location depends on the particular copier model) contain firmware
providing machine specific functions and instructions. As such, each module can be updated in
the field using the Service Support Tool as bug fixes and or new features are added to the copier.
Upgrading the modules is known as Flashing.

Additionally, certain models will have the functionality of being able to also have the BootROMs,
DCONs and RCONs flashed with this tool as well as downloading System Software, the RUI,
MEAPCONT, Key, SDICT, TTS, Browser and Language Files to a Hard Drive. Some models will
also need this tool to perform HD formatting on new, blank, service part Hard Drives.

Backup/Restore Ram Data


Each copier is adjusted at the factory, and its adjustment values are recorded on the service label.
If replacing any PCBs with FDIMMs attached or initializing RAM, the corresponding values will
be affected. Using the Service Support Tool a backup file can be created and saved on the PC.
Once the PCB has been replaced, the RAM backup file can then be restored to the copier, and its
factory setting restored. Various other user settings stored on these PCBs may also be backed up
and restored when required. Note: It is unnecessary to backup\restore RAM data when upgrading
Firmware.

Obtaining Software Files


Software files may be available by different means, such as e-Support or CD.

From e-Support, files will be collected into a self-extracting data file. This data file will need to be
expanded. The default location for this expansion is the C:\ServTool\NewRom folder.

If downloading more than one data file, DO NOT EXTRACT ALL OF THE DATA FILES AT
ONCE. Extract one data file set (which will now be in the NewRom folder), register that data,
then proceed with the next file.

Please refer to the Device Specific Notes section for the number and extensions of files for each
machine and data type.

Introduction and Description : 2-1


Service Support Tool User Manual

2-2 : Introduction and Description


Service Support Tool User Manual

3 - Installation Specifications:

Minimum PC Requirements for Installation and Use of Service Support Tool:

1. Pentium 166 Mhz or higher


2. 64 MB of RAM
3. 600 MB of free hard disk space
4. Monitor resolution: SVGA (800x600)
5. 16 Bit Color
6. Printer port: Bi-centronics (IEEE 1284) ECP mode
7. Serial Port: RS-232C (D-sub 9-pin connector)
8. Network Connection (Ethernet - RJ45)
9. USB port
10. CD-ROM Drive
11. Windows 98/NT4/2000/XP Operating System

Necessary Cables:

1. IEEE1284 Parallel Cable


2. Cross-Over Ethernet Cable (Category 5 or better)
3. USB Cable (Type A to Type B)
4. USB-Parallel Cable (FY9-4154-000) This is the ONLY USB-Parallel Cable that will function
with the Service Support Tool. Additionally, the driver for the cable MUST be installed for the
cable to function. Refer to the USB-Parallel Cable Driver Installation item located in the
Installation/Setup Instructions section for driver installation instructions. The USB-Parallel Cable
is only supported for Windows 98/2000/XP.

The RS-232C cable comes with the Downloader PCB Assembly (FY9-2034-000).

NOTE: High-Speed Parallel Mode is NOT available under Windows NT, 2000 or XP even if
supported by the hardware. Under these Operating Systems, the only Parallel Mode supported is
Low-Speed.

USB Memory Device* specifications:

1. USB 1.1 or higher Interface


2. 1 GB or more capacity
3. FAT (FAT16), FAT32 format
4. Single partition

NOTE: Refer to section 6C5 for details about utilizing a USB Memory Device (procedures/
compatible copiers). Canon USA tested two Lexar thumb drive models (Jump Drive Sport and
Jump Drive Pro) and neither communicated with the imageRUNNER C3170 Series.

* Other names for USB Memory Device are: thumb drive, jump drive, memory stick, USB
storage, USB flash drive, pen drive, etc.

Installation Specifications : 3-1


Service Support Tool User Manual

3-2 : Installation Specifications


Service Support Tool User Manual

4 - Installation/Setup Instructions:

NOTE: Some screenshots have been updated but most remain from previous
versions the only major difference is the version number indicated in
the windows title bar.
Version 1.41 of the Service Support Tool had two installer packages, but starting with v1.63 it is
back to a single installer package. The difference was the USB Printer Class driver of Windows
98. The standard USB Print driver that comes with Windows 98 (1st or 2nd editions) was not
acceptable for use with the Service Support Tool. The USB Print driver of Windows 2000 was
acceptable. To allow flashing via USB under Windows 98, Canon had licensed and included a
third party USB driver. Under terms of the third party license, Canon had to track the whereabouts
of all instances of this driver. Upon contract termination with the third party, all instances of the
driver MUST be deleted. With v1.63, Canon has included a driver that does NOT need to be
tracked. Therefore, the separation of installers to allow tracking of the driver is no longer
necessary. This driver is for USB-USB flashing (i.e. for devices that use a USB connector for
flashing) and not for the USB-Parallel Cable (it has its own driver).

NOTE: If the USB driver for Windows 98 was installed from the Service Support Tool v1.41, it
MUST now be uninstalled and replaced with the one included with the current Service Support
Tool version. For instructions, refer to page 4-16 (uninstallation) and page 4-17 (installation).

The Service Support Tool will be posted to e-Support and may be redistributed internally at a
dealership. This version will work for all machines.

NOTE: The installer will determine which version of Windows is running. The installer will
work for Windows 98/NT/2000/XP. USB capabilities are limited to Windows 98 (with the
additional USB driver installed), Windows 2000 and Windows XP - Windows NT does not
support USB. Installation will proceed the same for each as detailed below:
1. Download the self-extracting file (PSST334E.exe) from e-Support or copy it from a CD.
2. Create a folder on the hard drive and place the self-extracting file inside it.
3. Double click on the self-extracting file and click on the OK button to start extraction.
4. One file (SSTv334Ej_Setup.exe) will be extracted into the same folder as where the self-
extracting file is located. It is possible that there may be an optional second file -
FirmDesc.txt. If it is included, always keep it in the same folder as the installation file
(SSTv334Ej_Setup.exe).

Installation/Setup Instructions : 4-1


Service Support Tool User Manual

The following screen shows the installation file and the FirmDesc.txt file:

NOTE: For Windows NT/2000/XP, it is necessary to log in as a user with Administrative


privileges to install the Service Support Tool.Double click SSTv334Ej_Setup.exe to begin
installation. The installer will indicate that it is preparing as shown below:

This will then progress to the following progress dialog:

4-2 : Installation/Setup Instructions


Service Support Tool User Manual

If the installer detects an earlier version of the Service Support Tool, it will put up the following
dialog.

If the Yes button is clicked, then uninstallation will proceed and the steps detailed starting on
page 1-1 should be followed. After this has been completed, the following will be displayed:

At this time, click on the Finish button and then restart the installer.

Installation/Setup Instructions : 4-3


Service Support Tool User Manual

Once the installer is restarted, the preparing screen will be shown again:

The dialog will change to the following progress dialog:

4-4 : Installation/Setup Instructions


Service Support Tool User Manual

This will now progress to the following Welcome dialog:

After a few more seconds of preparation, the following will be displayed:

Installation/Setup Instructions : 4-5


Service Support Tool User Manual

If the Cancel button is clicked at this point, the following will be displayed:

If Yes is clicked, the following will be displayed and the installer can be quit:

4-6 : Installation/Setup Instructions


Service Support Tool User Manual

If Next is clicked instead of Cancel, the installer will check to see if the software is already
installed. If the software is not installed, installation will continue as indicated on page 4-10. If
there is an installation of the same version of the Service Support Tool, the following dialog will
be displayed:

This dialog shows options for Modify, Repair and Remove. There are no features that can be
modified so that option should not be used (it will act like Repair if it is chosen). If Repair is
chosen, the following dialog will be shown and then the screens will progress as with a normal
installation as shown on page 4-13:

Installation/Setup Instructions : 4-7


Service Support Tool User Manual

If Remove is chosen, the following will be displayed:

Click on the Remove button and several dialogs will be displayed as items are removed. A
sample is shown below:

4-8 : Installation/Setup Instructions


Service Support Tool User Manual

After all items are removed, the dialog below will be shown. Click on the Finish button to
complete the uninstallation.

Installation/Setup Instructions : 4-9


Service Support Tool User Manual

For a new installation, the Canon Software License Agreement dialog will be displayed:

To not accept the license agreement, click on the Cancel button and the installation will be
aborted. To continue with the installation, click the radio button next to I accept the terms in the
license agreement as shown below (the Next button becomes active at this point):

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Clicking on the Next button shown in the previous image will cause the Customer Information
dialog to be displayed:

Enter the appropriate information and, for Windows NT/2000/XP, select which users the
application should be available for and then click the Next button. This will bring up the
Destination Folder dialog as shown below:

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Service Support Tool User Manual

Select the desired Destination Folder by clicking on the Change... button. That will bring up the
following:

Select the desired location and click on the OK button and then the Next button at the
Destination Folder dialog. That will bring up the Ready dialog shown below:

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Click on Install and the following progress screen will be displayed:

Several progress bars will go by during the installation, such as the one below:

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Once all processes have been completed, the following final dialog will be presented. Click on the
Finish button.

On Windows 98, it will be necessary to restart the computer after installation. This will be
indicated by the following dialog:

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When the Service Support Tool is launched for the first time after installation, the Windows
Installer will perform a few more tasks. The following progress dialog will be seen briefly:

NOTE: By default, Parallel Mode is set to Low-Speed. This should be changed to High-Speed, if
possible (This is NOT possible under Windows NT/2000/XP even if supported by the
hardware). Please refer to the Downloading/Uploading Data section.

Installation/Setup Instructions : 4-15


Service Support Tool User Manual

USB Driver Removal/Installation (Windows 98)


This driver is for USB-USB flashing (i.e. for devices that use a USB connector for flashing) and
not for the USB-Parallel Cable (it has its own driver).

As mentioned previously, a third party USB driver (provided with the Service Support Tool
v1.41) was necessary to enable flashing over USB from a Windows 98 (1st or 2nd Edition) PC.
From v1.63 of the Service Support Tool, a different driver is provided for this purpose. The
installer will place files necessary for this driver onto the target PC along with the Service Support
Tool. The installation steps detailed here will need to be performed, only once, in addition to the
standard Service Support Tool installation. Again, this is only necessary on Windows 98 PCs.
Also, this installation requires the device (i.e. an imageRUNNER 2000) to be connected to the PC
that has the Service Support Tool installed on it.

NOTE: If the USB driver for Windows 98 was installed from the Service Support Tool v1.41, it
MUST now be uninstalled and replaced with the one included with the current Service Support
Tool version.

Removal
To remove the USB driver from Windows 98, double click on the MSUSBUN98.exe file included
with the Service Support Tool installation. This file is located in the C:\Program
Files\ServiceSupportTool\inf\usbprint folder for a standard Service Support Tool installation on
Windows 98.

When this program is executed, it will ask if the uninstallation should be continued, as shown
below:

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Click Yes and the driver will be removed.

To complete the removal, the computer will need to be restarted.

Once the driver is removed, follow the steps in the next section to install the new USB driver.

Installation
Connect the PC and the machine via a USB cable. Power on the PC and the machine. Once both
have started, the Add New Hardware Wizard will start and show the following dialog:

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Click Next and the following dialog will be displayed:

Select Search for the best driver for your device. (Recommended), and click Next. This will
bring up the following:

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At this screen, choose Specify a location: and click the Browse button. The following dialog
will appear:

If the Service Support Tool was installed into the default directory, select the path to C:\Program
Files\ServiceSupportTool\inf\usbprint and then click OK.

At this point, click Next. It is possible that an Insert Disk message may appear at this point.
This will depend on your PCs configuration prior to this installation. If the Insert Disk message
appears (asking for USB Disk), click on the OK button. At the resulting dialog, click on the
Browse... button and navigate to the same folder used above - C:\Program
Files\ServiceSupportTool\inf\usbprint and click on OK.

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When the installation has finished, the following will be displayed:

Click on Finish.

Click on Yes to restart the PC.

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At times when connecting to these USB-flashable devices, a dialog will appear again asking to
search for new drivers. This can be ignored by clicking on the Cancel button. No additional
drivers need to be installed. The dialog in question, is shown below:

Installation/Setup Instructions : 4-21


Service Support Tool User Manual

USB-Parallel Cable Driver Installation (Windows 98/2000/XP)


This section will detail the driver installation for the USB-Parallel Cable (FY9-4154-000) for
Windows 98, Windows 2000 and Windows XP. Each installation is a little different so follow the
appropriate one for the computer being used. If a driver has already been installed for this cable to
be used with PDL Downloader (v3.1.4 or later), it is NOT necessary to install another driver.

Windows 98:

The driver files for the USB-Parallel Cable are included with the Service Support Tool
installation. They will be installed in the folder (for a default installation) C:\Program
Files\ServiceSupportTool\inf\USBPAdp.

To install this driver so that the USB-Parallel Cable may be used, follow these directions:
Plug in the USB-Parallel Cable to the computer. Some dialogs will display showing that the
computer recognizes the NetHawk USB-10 Cable and that USB Printing Support will be enabled
(some names may be illegible). If this support had previously been enabled, the dialogs will not
display.

If this is a new installation, the USB Printing Support will trigger the Add New Hardware
Wizard. Click on Next to continue.

If the Add New Hardware Wizard does not start, then there is most likely a USB Printing
Support (name could be illegible) item under Universal Serial Bus controllers in the Device
Manager. If that is the case, access the System Properties. This can be done by right-clicking on
the My Computer icon or accessing the System Control Panel from Start Menu->Settings-
>Control Panel.

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Then click on the Device Manager Tab.

With the list of devices shown, select the USB Printing Support item under Universal Serial
Bus controllers. With this item selected, click the Properties button. When the Properties window
is displayed, click on the Driver tab and then the Update Driver button. Click on Next when
the Update Device Driver Wizard starts.

Next will be displayed a dialog to select how to look for the driver. Select Display a list of all
drivers in a specific location and click Next.

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Service Support Tool User Manual

The screen below will then be shown click on Have Disk.

This will bring up a dialog to select a location to search. Click Browse to navigate to where
the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select
the usbhwk.inf file. Click OK and then OK.

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The following dialog will show the driver. Make sure the driver name is selected and click on
Next.

When this screen is displayed, click on Next to allow the driver files to be copied over to the
System.

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When the final screen is shown, click Finish.

Note that the USB Printing Support item is now gone from the Universal Serial Bus
controllers section of the Device Manager. Also note that a new NetHawk Device section has
been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item
are not in the Device Manager, the USB-Parallel Cable will NOT function with the Canon
utilities.

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Windows 2000:

The driver files for the USB-Parallel Cable are included with the Service Support Tool
installation. They will be installed in the folder (for a default installation) C:\Program
Files\ServiceSupportTool\inf\USBPAdp.

To install this driver so that the USB-Parallel Cable may be used, follow these directions (notice
that the default driver selected by Windows will NOT be correct and will be over-ridden):

Plug in the USB-Parallel Cable to the computer. Some dialogs will display showing that the
computer recognizes the NetHawk USB-10 Cable and that USB Printing Support will be enabled.
If this support had previously been enabled, the dialogs will not display.

Access the System Properties. This can be done by right-clicking on the My Computer icon or
accessing the System Control Panel from Start Menu->Settings->Control Panel.

Click on the Hardware Tab and then the Device Manager button.

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With the list of devices shown, select the USB Printing Support item under Universal Serial
Bus controllers. With this item selected, select the Properties command from the Action menu.

With the USB Printing Support properties window displayed, click on the Driver Tab. From
here, click on the Update Driver button to start the Upgrade Device Driver Wizard.

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When the Wizard starts, click the Next button to continue.

At the Install Hardware Device Drivers screen, select the option Search for a suitable driver
for my device and click Next.

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The Locate Driver Files screen will then be shown. Make sure that only the Specify a location
option is checked and then click Next.

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This will bring up a dialog to select a location to search. Click Browse to navigate to where
the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select
the USBHWK.inf file. Click Open and then OK.

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This will bring up the Driver Files Search Results screen after the computer processes some
data. The screen will show that Windows thinks it has found a better driver for this device. This
opinion needs to be over-ruled. Select the option to Install one of the other drivers and then
click Next.

When the Driver Files Found screen is shown, select the NetHawk USB-10 Cable and click
Next.

At this point, the driver files will be copied over to the System.

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When the final screen is shown, click Finish.

Note that the USB Printing Support item is now gone from the Universal Serial Bus
controllers section of the Device Manager. Also note that a new NetHawk Device section has
been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item
are not in the Device Manager, the USB-Parallel Cable will NOT function with the Canon
utilities.

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Windows XP:

The driver files for the USB-Parallel Cable are included with the Service Support Tool
installation. They will be installed in the folder (for a default installation) C:\Program
Files\ServiceSupportTool\inf\USBPAdp.

To install this driver so that the USB-Parallel Cable may be used, follow these directions (notice
that the default driver selected by Windows will NOT be correct and will be over-ridden):

Plug in the USB-Parallel Cable to the computer. Some balloons from the Task Bar will display
showing that the computer recognizes the NetHawk USB-10 Cable and that USB Printing
Support will be enabled. If this support had previously been enabled, the balloons will not display.

Access the System Properties. This can be done by right-clicking on the My Computer icon or
accessing the System Control Panel from Start Menu->Settings->Control Panel (Performance and
Maintenance).

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Click on the Hardware Tab and then the Device Manager button.

With the list of devices shown, select the USB Printing Support item under Universal Serial
Bus controllers. With this item selected, select the Properties command from the Action menu.

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Service Support Tool User Manual

With the USB Printing Support properties window displayed, click on the Driver Tab. From
here, click on the Update Driver button to start the Hardware Update Wizard.

When the Wizard starts, select the option Install from a list or specific location and click Next.

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When this screen is shown, select Dont search. I will choose the driver to install and click
Next.

At this point, click on Have Disk.

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This will bring up a dialog to select a location to search. Click Browse to navigate to where
the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select
the USBHWK.inf file. Click Open and then OK.

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This will bring up the following screen the message about the driver not being digitally signed is
normal. It is OK to install. Select the NetHawk USB-10 Cable driver and click Next.

At this point, the driver files will be copied over to the System.

When the final screen is shown, click Finish.

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Service Support Tool User Manual

Note that the USB Printing Support item is now gone from the Universal Serial Bus
controllers section of the Device Manager. Also note that a new NetHawk Device section has
been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item
are not in the Device Manager, the USB-Parallel Cable will NOT function with the Canon
utilities.

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Verify that LPT1 is in ECP Mode


LPT1 should be set to ECP Mode. This should be done in the BIOS of the computer and should be
checked in the BIOS display and under Device Manager as shown below:

The Device Manager can be accessed as follows:

Windows 98 : Control Panels -> System -> Device Manager.


Windows 2000 : Control Panels -> System -> Hardware -> Device Manager.
Windows XP : Control Panels -> Performance and Maintenance -> System -> Hardware ->
Device Manager
(This type of information is not readily available under Windows NT)

NOTE: The listing in Device Manager is NOT always accurate. Do not rely on this listing to
verify ECP mode always check in the computers BIOS directly. To access the BIOS settings on
the computer, please refer to the documentation from the computer manufacturer. After making
the proper BIOS settings, it may be necessary to remove the LPT1 item from the Device Manager
and allow Windows to recreate it based on the new BIOS settings.

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Service Support Tool User Manual

NOTE:

The following ERROR Code will be received if LPT Port is not setup for ECP.

Add New Hardware Message when connecting Computer to Device


When connecting to some of the devices, Windows may detect the device and prompt for adding
drivers as shown below:

Please hit Cancel at this point.

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5 - Starting the Service Support Tool:

After the Service Support Tool is installed, there will be an entry for it on the Start Menu of the
Windows PC. This entry will be under the Programs section as shown below (there will be a
ServiceSupportTool folder in the Programs section with the ServiceSupportTool and Uninstall
applications):

When the Service Support Tool is launched for the first time after installation, the Windows
Installer will perform a few more tasks. Depending on the computer OS, this may just occur after
the next reboot following installation without actually having to start the Service Support Tool.
The following progress dialog will be seen briefly:

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Service Support Tool User Manual

If the previous execution of the Service Support Tool ended abnormally (error or other problem),
the following message will be displayed:

Click on Yes to continue.

Once started, the following startup screen will be displayed:

Canon

SERVICE SUPPORT TOOL

Version 3.35Ek

USER MANUAL

Documentation developed by
Canon U.S.A., Inc.
Imaging Systems Group
Systems and Technical Support Division
Hardware Engineering
Revision 35 - November 8th, 2007

NOTE: There is a potential issue that may be observed when using the Service Support Tool on a
PC that also contains an installation of Microsoft Office 2000. It is necessary with Microsoft
Office 2000 that each user on a given PC needs to register their setup information for installation
to be considered complete. This registration of information is complete once one of the Microsoft
Office 2000 applications is started. When the Service Support Tool starts, it will check certain
Microsoft Windows operating environment information. In response to this check, if Microsoft
Windows finds that the setup information registration process was not completed for the current
user, it will assume that installation of the Microsoft Office 2000 product was not completed and

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Service Support Tool User Manual

will start up the Installer and display a dialog asking for the Microsoft Office 2000 CD to be
inserted. The CD is actually not needed. To prevent this issue from occurring, one of the
Microsoft Office 2000 applications (Word, Excel, PowerPoint, Access - depending on which were
installed) needs to be started. Nothing needs to be done in the application, it just needs to be
started and then it can be quit via the exit command.

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6 - Features and Functions:

The Service Support Tool divides the tasks it can perform into five main categories: Connect (or
Export Firmware), Register Firmware, Delete Firmware, Delete Backup Data and System
Management. These five categories can be seen as buttons on the main Service Support Tool
screen shown below:

The main task category is Connect (or Export Firmware, depending on whether MFP or USB is
selected as the target). This will be the default screen when the Service Support Tool is started.
How to use this screen is described in Sections 6B and 6C. The MFP and USB buttons were added
starting with v3.21 of the Service Support Tool. MFP connection is available for all devices as
this was the normal connection with the previous versions of the Service Support Tool. USB is
available on some devices described in Section 6C. Refer to Section 6C for details. Currently, the
process of working with given devices will be different in some cases. Sections 6B and 6C
describe the different processes that will be followed.

Features and Functions - General : 6-1


Service Support Tool User Manual

Utilize the table below to determine which section to refer to for a given machine:

Section Devices Designation in SST User Manual

6B All devices (except as noted below) Type 1


6C Color imageRUNNER C2880/C3380 Type 2
Color imageRUNNER C4580/C5180
imagePRESS C1
imageRUNNER 2230/2830/3530 ROM based
imageRUNNER 2230/2830/3530 HDD based
imageRUNNER 2270/2870/3570/4570
imageRUNNER 5070/5570/6570
imageRUNNER 7086/7095/7105/7095 Printer
imageRUNNER 8070/85+/9070/105+
imageRUNNER C3170U/C3170i
imageRUNNER C5870U/C6870U
Finisher-T1/T2 (Controller)
Finisher-W1/W2 (Controller)
Finisher-X1 (Controller)
Register Firmware, Delete Firmware and Delete Backup Data are described in Section 6A.
System Management will be described here. To move from one area to another, just click on the
desired button. Click Exit to exit out of the Service Support Tool completely. The Start and
Cancel buttons will become active as needed.

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When the System Management button is clicked, the following screen will be displayed:

This allows access to change three Service Support Tool settings and to get some version
information. The following pages will show the specifics of these four items.
NOTE: Under Windows 98 there will be a fifth item that can be selected. That item will be
discussed in this section as well.

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Service Support Tool User Manual

The following screen is for the Change Firmware Drive item. At this screen it is possible to
Combine (merge) or Move (overwrite) data from one drive with another. This can allow the
firmware data to reside on a different partition than the Service Support Tool application.
Optionally, the data from the source drive can be deleted after it is combined or moved.

Clicking on Ver. Info. will bring up the following display of component version numbers:

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Service Support Tool User Manual

By clicking on COM Port Select, the following screen will be displayed and the desired COM
Port number (for use with the Downloader PCB) can be entered. This setting will remain in effect
until it is changed in this way again. Click OK to continue.

The timeout value used by the USB-Parallel Cable can be adjusted (x1, x1.2, x1.5) by clicking on
USB Adapter Timeout Setting and utilizing the screen below (click OK after making
selection). This setting will remain in effect until it is changed in this way again.

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Service Support Tool User Manual

Under Windows 98 there is a fifth item (Parallel Interface Setting) as shown in the image below:

Since it is possible only under Windows 98 to utilize High Speed Parallel, this System
management option is only available under Windows 98. Click the Parallel Interface Setting
button to access the screen shown below to set the default parallel connection mode. Select the
desired mode and click OK to continue.

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Features and Functions - General : 6-7


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6 - Features and Functions:

The Service Support Tool divides the tasks it can perform into five main categories: Connect (or
Export Firmware), Register Firmware, Delete Firmware, Delete Backup Data and System
Management. These five categories can be seen as buttons on the main Service Support Tool
screen shown below:

The main task category is Connect (or Export Firmware, depending on whether MFP or USB is
selected as the target). This will be the default screen when the Service Support Tool is started.
How to use this screen is described in Sections 6B and 6C. The MFP and USB buttons were added
starting with v3.21 of the Service Support Tool. MFP connection is available for all devices as
this was the normal connection with the previous versions of the Service Support Tool. USB is
available on some devices described in Section 6C. Refer to Section 6C for details. Currently, the
process of working with given devices will be different in some cases. Sections 6B and 6C
describe the different processes that will be followed.

Features and Functions - General : 6-1


Service Support Tool User Manual

Utilize the table below to determine which section to refer to for a given machine:

Section Devices Designation in SST User Manual

6B All devices (except as noted below) Type 1


6C Color imageRUNNER C2880/C3380 Type 2
Color imageRUNNER C4580/C5180
imagePRESS C1
imageRUNNER 2230/2830/3530 ROM based
imageRUNNER 2230/2830/3530 HDD based
imageRUNNER 2270/2870/3570/4570
imageRUNNER 5070/5570/6570
imageRUNNER 7086/7095/7105/7095 Printer
imageRUNNER 8070/85+/9070/105+
imageRUNNER C3170U/C3170i
imageRUNNER C5870U/C6870U
Finisher-T1/T2 (Controller)
Finisher-W1/W2 (Controller)
Finisher-X1 (Controller)
Register Firmware, Delete Firmware and Delete Backup Data are described in Section 6A.
System Management will be described here. To move from one area to another, just click on the
desired button. Click Exit to exit out of the Service Support Tool completely. The Start and
Cancel buttons will become active as needed.

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Service Support Tool User Manual

When the System Management button is clicked, the following screen will be displayed:

This allows access to change three Service Support Tool settings and to get some version
information. The following pages will show the specifics of these four items.
NOTE: Under Windows 98 there will be a fifth item that can be selected. That item will be
discussed in this section as well.

Features and Functions - General : 6-3


Service Support Tool User Manual

The following screen is for the Change Firmware Drive item. At this screen it is possible to
Combine (merge) or Move (overwrite) data from one drive with another. This can allow the
firmware data to reside on a different partition than the Service Support Tool application.
Optionally, the data from the source drive can be deleted after it is combined or moved.

Clicking on Ver. Info. will bring up the following display of component version numbers:

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Service Support Tool User Manual

By clicking on COM Port Select, the following screen will be displayed and the desired COM
Port number (for use with the Downloader PCB) can be entered. This setting will remain in effect
until it is changed in this way again. Click OK to continue.

The timeout value used by the USB-Parallel Cable can be adjusted (x1, x1.2, x1.5) by clicking on
USB Adapter Timeout Setting and utilizing the screen below (click OK after making
selection). This setting will remain in effect until it is changed in this way again.

Features and Functions - General : 6-5


Service Support Tool User Manual

Under Windows 98 there is a fifth item (Parallel Interface Setting) as shown in the image below:

Since it is possible only under Windows 98 to utilize High Speed Parallel, this System
management option is only available under Windows 98. Click the Parallel Interface Setting
button to access the screen shown below to set the default parallel connection mode. Select the
desired mode and click OK to continue.

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Features and Functions - General : 6-7


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Once the search is completed, a list of found valid data file sets will be presented:

Select the desired files to register (all not already registered are selected by default) and click on
the Register button. Registration will commence as shown below:

Controlling Data : 6A-11


Service Support Tool User Manual

Each file will have its status (Registered OK, Already Registered, etc.) shown to its right side.
When all files are registered, the completion screen below will be shown:

Click OK to continue.

In relation to the USB Memory Device functionality (refer to Section 6C5) some additional
messages may be observed during the registration process. For the process that is used with the
USB Memory Devices, the Service Support Tool needs to know certain information about copier
models and software versions. Since this information will need to be updated with the release of
new models and versions, there will be some additional files on appropriate System Software CDs
released by Canon USA. These files will have a .rec extension and the Service Support Tool
(v3.21 or later) will use these files to update its information.

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While browsing a System Software CD, files of this type will cause the following informational
message to be shown in the lower right hand area of the screen:

After these items are processed, results will be shown in the lower left hand area of the screen as
shown below:

Controlling Data : 6A-13


Service Support Tool User Manual

Features and Functions: Controlling Data: Removing Firmware/Software

To save HD space, outdated firmware files may be removed. Please make sure that there is access
to the data files elsewhere as once they are removed, they are erased from the HD and cannot be
recovered. When Delete Firmware is clicked, the following screen will be displayed:

From here, select the model from the pull down list on the left.

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Service Support Tool User Manual

Once a model is selected, the registered data for that model will be shown in the list.

At this point, select the data file that is to be deleted.

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Service Support Tool User Manual

When the Remove button is clicked, two new buttons (Remove Confirmed and Cancel) will
display in the lower right hand corner as shown below:

If the Cancel button is clicked, the following will be displayed - click OK to continue:

6A-16 : Controlling Data


Service Support Tool User Manual

If the Remove Confirmed button is clicked instead, the following will be shown:

This will be followed by a completion screen, which is shown below - click OK to continue:

Controlling Data : 6A-17


Service Support Tool User Manual

NOTE: Starting with v1.81, it is now possible to remove firmware by selecting the Model name
(i.e. iRC3200N) or Unit name (i.e. BOOT).

Delete by Model:
If the Model name is selected, ALL firmware registered to that Model name will be removed. In
the following example, all versions of all items registered to iR2270 (G3Fax, BootROM,
Language, etc.) will be removed. First, select the model name as shown below:

Click the Remove button and the screen below will be shown. Note that it gives warnings when
deleting items that are, or are used by, batch files (ALL, ALL_HDF, etc.).

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Service Support Tool User Manual

If the Cancel button is clicked, the following will be displayed - click OK to continue:

If the Remove Confirmed button is clicked instead, the following will be shown:

Controlling Data : 6A-19


Service Support Tool User Manual

This will be followed by a completion screen, which is shown below - click OK to continue:

Delete by Unit:
If the Unit name is selected, ALL firmware registered to that Unit name in that Model area will be
removed. In the following example, all items (versions) registered under Language for the iR2270
will be removed. First, select the unit name (i.e. Language) as shown below:

6A-20 : Controlling Data


Service Support Tool User Manual

Click the Remove button and the screen below will be shown:

If the Cancel button is clicked, the following will be displayed - click OK to continue:

Controlling Data : 6A-21


Service Support Tool User Manual

If the Remove Confirmed button is clicked instead, the following will be shown:

This will be followed by a completion screen, which is shown below - click OK to continue:

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Service Support Tool User Manual

Features and Functions: Controlling Data: Deleting Backup Data

Some models will allow the backing up of certain data to the HD of a computer from the machine.
Any such stored data can be removed from the HD by using this area of the Service Support Tool.
When the Delete Backup Data button is clicked, this screen will be seen:

From the drop down list on the left, select the model associated with the backup data that is to be
deleted. This is shown below:

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Service Support Tool User Manual

Once a model is selected, any backup data files associated with it will be displayed as shown
below:

At this point, select the desired file. Note that the file creation information will be displayed on
the right hand side of the screen. This is shown below:

6A-24 : Controlling Data


Service Support Tool User Manual

Click the Remove button and the screen below will be shown:

If the Cancel button is clicked, the following will be displayed - click OK to continue:

Controlling Data : 6A-25


Service Support Tool User Manual

If the Remove Confirmed button is clicked instead, the following will be shown:

NOTE: Currently (v3.21) there is a problem where the OK button does not become active at
this point. To delete multiple Backup Data files, click Connect and then click on Delete
Backup Data to select another file.

6A-26 : Controlling Data


Service Support Tool User Manual

6B - Features and Functions: Downloading/Uploading Data (Type 1):

In this and subsequent sections, Downloading will refer to data transfer from the computer to the
copier. Uploading will refer to data transfer from the copier to the computer. These terms are used
for both flashing and Backup Data transfers.

The Downloading/Uploading features are accessed by clicking on the Connect button shown
below on the main screen (Click the MFP button first to change button to Connect if it is
showing Export Firmware). This is the default mode when the Service Support Tool is started.

The Service Support Tool supports several connection methods. Not all devices will support all
possible connection methods, however. Some general information regarding Parallel, Network,
USB and USB-Parallel will be presented in this section.

Downloading/Uploading Data (Type 1) - General : 6B-1


Service Support Tool User Manual

Parallel
NOTE: Due to OS restrictions, the High Speed mode mentioned here is only available under
Windows 98 - it is NOT available under Windows NT/2000/XP. Only Low Speed (Standard)
mode is available for Windows NT/2000/XP.

In the Service Support Tool, there are two parallel download modes High Speed and Low Speed
this is displayed in the upper right hand corner of certain screens. Low Speed (or Standard) is
the term given to the download method utilized in previous versions of the Service Support Tool
(prior to 1.14E) and is included for compatibility reasons. The other download method is the one
labeled High Speed and was introduced in version 1.14Ea (then labeled as Standard) of the
Service Support Tool. Please refer to the Device Specific Notes section for information on which
machines are supported with which mode. If a machine is not supported in both modes, there will
be no display.

Under Windows 98, it is possible to switch between Low and High Speed parallel. This is
accomplished in the System Management area. Refer to Page 6-5 for details on how to make this
switch.

When connecting via parallel, notice that the current method is displayed in the upper right hand
corner of the window below and almost all other windows. Even though it is not possible under
Windows NT/2000/XP to change this mode, it will still be displayed (as Low-Speed).

When installing the Service Support Tool, the default is set to Low-Speed. This will need to be
changed to High-Speed, if possible (i.e. under Windows 98).

6B-2 : Downloading/Uploading Data (Type 1) - General


Service Support Tool User Manual

Network
Some firmware files/machines will allow for Network Downloading (via TCP/IP) in addition to
parallel downloading. Network downloading capability will be listed in the Device Specific Notes
section as well as under the file types that may support it. The connection for Network
downloading should be made with a Cross-Over Ethernet cable. This is a special Ethernet cable
made to connect two devices only. When utilizing Network downloading, the computer and the
device must employ TCP/IP addresses that are of the same segment. The easiest way to
accomplish this is by changing the device TCP/IP address to be the same as the computer TCP/IP
address except for the last number. For example if the computer is 146.184.129.127, make the
device 146.184.129.128. Utilize the same Subnet Mask and Gateway as listed on the computer.
Some devices provide a Fixed IP Mode so that the unit has a fixed IP address for flashing, but still
remembers the end users IP information. Refer to the Device Specific Notes section to identify
Fixed IP Mode devices and their details. For these units, change the computers IP address to
match the fixed IP address - except for the last number.
NOTE: Before making any changes to the network configuration of an installed machine, print
out a configuration page so that there is a record of the original settings. After flashing, return the
machine to those original settings. For Fixed IP Mode devices, this is not necessary.
NOTE: When changing the TCP/IP address in a Windows PC, it is possible that it may request
the Windows OS CD to complete the change. This will vary depending on the version of
Windows and the method of installation. It is suggested to have the Windows OS CD available the
first time this is attempted.

The information for the computer can be found under the TCP/IP Properties, listed in Control
Panels -> Network (Windows 98), Control Panels -> Network -> Protocols (Windows NT),
Control Panels -> Network and Dial-up Connections -> appropriate connection document ->
Properties (Windows 2000) or Control Panels -> Network and Internet Connections -> Network
Connections -> appropriate connection document -> Properties (Windows XP).

NOTE: Network Downloading is only available if the machine has entered Download Mode
through Service Mode. This is the only time that the network protocols will be active for
downloading. This is not the case for Fixed IP Mode devices, however.

When utilizing Network Downloading, the TCP/IP address of the target device will be displayed
in the upper right hand corner as shown below:

Downloading/Uploading Data (Type 1) - General : 6B-3


Service Support Tool User Manual

When connecting to a device via a Network connection, there will be an area displayed to enter
the TCP/IP address of the target machine. This is shown below:

Normally, Start would be clicked to continue. If Register is clicked, then the IP address will
be added to a pop-up list that will be displayed when the arrow on the right of the IP Address area
is clicked. Remove can be used to remove the current IP address from this same list. The last
used IP address will be in this box by default.

During the download procedure (which is detailed in the following sections), a display as follows
will be presented:

6B-4 : Downloading/Uploading Data (Type 1) - General


Service Support Tool User Manual

At the bottom of this display, is a counter showing Time Remaining for processing of the data file
just transferred to the machine. In both High Speed and Low Speed modes, as well as in Network
or USB modes, this counter should function. It has been observed that the initial starting value
may not be accurate. Therefore the countdown may proceed into negative numbers, but more
probable is the countdown stopping prior to reaching zero.

USB
Some firmware files/machines will allow (or require) downloading via USB. As with the parallel
downloading, it is possible for there to be more than one USB connector on a machine. Care
should be taken to utilize the proper USB connector.

USB-Parallel Cable - Timeout Setting


When utilizing the USB-Parallel Cable, there is the possibility that there may be a timeout before
the data transfer is completed. Should this occur, there is an adjustment to the timeout setting that
can be modified to lengthen it. The current timeout length is displayed in the upper right hand
corner when making the initial connection to the device. This can be modified in the System
Management area - see Page 6-4.

General
The following sections will discuss each data type individually. Each section assumes that an
IEEE1284 Parallel Cable is attached from the PC to the appropriate parallel port on the machine
to be worked on. Please refer to the specific models Service Manual for details on preparing the
machine for downloading. For file types that support Network Downloading, the steps that are
different from parallel Downloading will also be shown and will be preceded by a Network label.
This will also be done for those steps that are related to USB or USB-Parallel Cable Downloading
and will be noted by a USB or USB-Parallel label.

Downloading/Uploading Data (Type 1) - General : 6B-5


Service Support Tool User Manual

New Selection Interface


Starting with v3.03E, the method for selecting the data to flash has been improved. When the
Service Support Tool is started, it defaults to the Connect area. This area can be returned to after
performing other tasks (such as Register Firmware) by clicking on the Connect button. This
initial screen is shown below:

Use the drop down list on the right hand side of the screen to select a model.

6B-6 : Downloading/Uploading Data (Type 1) - General


Service Support Tool User Manual

This lists the data files for just the selected model.

Clicking on the + sign next to a data type will expand the list to show the registered versions.

Downloading/Uploading Data (Type 1) - General : 6B-7


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6B-8 : Downloading/Uploading Data (Type 1) - General


Service Support Tool User Manual

6B1 - Features and Functions: Downloading/Uploading Data (Type 1):FDIMM:

It is possible on some machines to perform this function while connected with the USB-Parallel
Cable instead of the standard parallel cable. This changes some of the screens that will be
observed. These images will be shown after the ones for the standard parallel connection where
applicable and will be labeled USB-Parallel. Refer to the USB-Parallel Cable item in the Device
Specific Notes section for important details and restrictions when using this cable.

From the Connect area, select the appropriate model and FDIMM file as shown below, and
click on the Start button:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-1


Service Support Tool User Manual

USB-Parallel : To perform this function with the USB-Parallel Cable, first select the appropriate
FDIMM file and then change the Interface setting from Bi-Centronics to USB-Adp as shown
below, and click on the Start button:

Instructions will appear as follows (Follow them and then click on OK):

6B1-2 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

The Service Support Tool will connect to the machine:

If necessary, the Tool will wait for the machine:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-3


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After the information transfer, the following connection screen will be displayed click OK to
continue:

The following display is for selecting a task to perform each will be discussed in the sections
that follow:

6B1-4 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

After completing a given task, the Tool will return to the screen shown at the bottom of the
previous page. When To Unit Selection Screen is clicked, the following Cleanup screen will
be displayed:

Read the directions, click OK to continue and then perform the steps as indicated in the
directions.

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-5


Service Support Tool User Manual

Features and Functions: Downloading/Uploading Data (Type 1):FDIMM: Firmware


Downloading:

Selecting Firmware Downloading will bring up the following display.

Select desired version and click Start to continue:

6B1-6 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

If an older or identical version is selected (compared to that installed on the machine), an extra
message is displayed. Clicking on Select Again will return to the selection screen and Start
Write Operation will proceed with the flash operation. An example for an identical version is
shown below:

First, information will be obtained from the Flash ROM and the Flash ROM will be erased:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-7


Service Support Tool User Manual

Data is then transferred/written to the Flash ROM:

After writing is complete, additional processing is performed and the following status screen is
displayed:

6B1-8 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

The results of the Flash checksum are displayed click OK to continue:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-9


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Features and Functions: Downloading/Uploading Data (Type 1):FDIMM: Backup Data


Uploading:

Certain models will allow the saving of certain data to a computer by utilizing this section of the
Service Support Tool. When performing this function, the following will be displayed to allow the
selection of the desired data:

After selecting the data, Start can be clicked to continue:

6B1-10 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

Data will be transferred to the computer and the progress will be shown as indicated below:

Once the data is transferred, the following dialog will be displayed to indicate where the data
should be stored and what filename it should have:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-11


Service Support Tool User Manual

Select the drive where the data file should be stored and type the desired filename in the area
provided:

Click on the Start Saving button and the file will be saved. A progress bar will be shown as
below:

6B1-12 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

After the file is saved, the following screen will be shown. Click OK to continue:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-13


Service Support Tool User Manual

Features and Functions:Downloading/Uploading Data (Type 1):FDIMM:BackupData


Downloading:

To return previously saved data to a machine, the following dialog would be used to indicate
which file is to be transferred:

Select the proper file from the drop down menu and click Start to send the data to the machine.

6B1-14 : Downloading/Uploading Data (Type 1) - FDIMM


Service Support Tool User Manual

A progress bar will be displayed during the transfer, as shown below:

After the transfer is complete, the following screen will be shown. Click OK to continue:

Downloading/Uploading Data (Type 1) - FDIMM : 6B1-15


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6B1-16 : Downloading/Uploading Data (Type 1) - FDIMM


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6B2 - Features and Functions: Downloading/Uploading Data (Type 1):BootROM:

It is possible on some machines to perform this function while connected with a Network, the
USB-Parallel or USB cable instead of a standard parallel one. This changes some of the screens at
the beginning and may give a different clean up screen at the end. These images will be shown
after the ones for the parallel connection in the appropriate areas of this section and will be
labeled Network, USB-Parallel or USB as appropriate. Refer to the USB-Parallel Cable item in
the Device Specific Notes section for important details and restrictions when using this cable.

From the Connect area, select the appropriate model and BootROM as shown below, and click
on the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - BootROM : 6B2-1


Service Support Tool User Manual

USB-Parallel : To perform this function while connected via the USB-Parallel cable, first select
the appropriate BootROM file and then change the Interface setting from Bi-Centronics to
USB-Adp as shown below, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

6B2-2 : Downloading/Uploading Data (Type 1) - BootROM


Service Support Tool User Manual

USB : To perform this function while connected via a USB cable, first select the appropriate
BootROM file and then make sure the Interface setting is USB as shown below, and click on the
Start button:

USB : Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - BootROM : 6B2-3


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate BootROM file and then change the Interface setting from Bi-Centronics to Network
as shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

6B2-4 : Downloading/Uploading Data (Type 1) - BootROM


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The Service Support Tool will obtain some information from the machine, as shown below:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

Downloading/Uploading Data (Type 1) - BootROM : 6B2-5


Service Support Tool User Manual

The following display is for selecting a task to perform click BootROM Download to
continue:

The screen below will display the available versions:

6B2-6 : Downloading/Uploading Data (Type 1) - BootROM


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If the file being sent is older or the same version, an extra dialog will appear. Clicking on Select
Again will return to the selection screen and Start will continue with the flash operation. The
following is an example of the same version as installed being resent:

Downloading/Uploading Data (Type 1) - BootROM : 6B2-7


Service Support Tool User Manual

Data will then be transferred and progress is displayed as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

6B2-8 : Downloading/Uploading Data (Type 1) - BootROM


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

Downloading/Uploading Data (Type 1) - BootROM : 6B2-9


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

6B2-10 : Downloading/Uploading Data (Type 1) - BootROM


Service Support Tool User Manual

6B3 - Features and Functions: Downloading/Uploading Data (Type 1):HD Format:

It is possible on some machines to perform this function while connected with a Network or the
USB-Parallel cable instead of a standard parallel one. This changes some of the screens at the
beginning and gives a different clean up screen at the end. These images will be shown after the
ones for the parallel connection in the appropriate areas of this section and will be labeled
Network or USB-Parallel as appropriate. Refer to the USB-Parallel Cable item in the Device
Specific Notes section for important details and restrictions when using this cable.

Some machines will have Hard Drives (Service Parts) provided blank. In this case, there will be
an HDFormat data file that can be used with this Tool to prepare the HD for the System Software
installation.

As mentioned in the Device Specific Notes section, there are different methods for getting
machines into a download mode to accept data. For the devices supporting the HDFormat files,
there are three methods. In the Device Specific Notes section, these are referred to as Download
Modes B (accessed within Service Mode on the device), C (holding down 2 & 8 while powering
on the device) and E (Fixed IP Mode, then accessed within Service Mode on the device). Each
mode allows a different level of access to the HD using HDFormat. Modes B and E allow limited
access and can only format certain partitions they do not allow for a complete format of the
drive. Mode C allows for a complete format, but can only be done when connected via a parallel
cable the network interface is NOT enabled in Mode C, only in Modes B and E. The only
exception to this is using Mode C on a device that supports Fixed IP Mode - on these devices, the
network interface is enabled in Mode C. Screenshots to account for all of these modes will be
shown.

NOTE: Some Partition format processing actually takes place on the subsequent startup cycle of
the unit. This will cause the startup to take a greater amount of time than usual. This will only
affect the first startup after formatting - subsequent startups will return to the normal length of
time. Additionally, MEAP enabled devices will need some extra time as well on first startup -
once the MEAP arrow appears active on the LCD, the process is complete. Do NOT power off the
device while this extra processing is happening as this can result in corruption of the HDD.

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Service Support Tool User Manual

In this case, the proper model and HDFormat file need to be selected as shown below, and then
click on the Start button:

Instructions will be provided as shown below: (Follow them and then click on OK)

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Service Support Tool User Manual

USB-Parallel : To perform this function while connected via the USB-Parallel cable, first select
the appropriate HDFormat file and then change the Interface setting from Bi-Centronics to
USB-Adp as shown below, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

Downloading/Uploading Data (Type 1) - HD Format : 6B3-3


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate HDFormat file and then change the Interface setting from Bi-Centronics to Network
as shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

6B3-4 : Downloading/Uploading Data (Type 1) - HD Format


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

The following three sections will show the details for the different HD Format modes:
Modes B and E - Partition formatting only (immediately following)
Mode C - Partition format (pg. 6B3-9)
Mode C - Full HD format (pg. 6B3-12)

Modes B and E
Formatting a desired partition is detailed as follows:

After the information is obtained, the following connection screen will be displayed (actual
partitions listed will vary by machine, consult the proper Service Manual) click OK to
continue:

Downloading/Uploading Data (Type 1) - HD Format : 6B3-5


Service Support Tool User Manual

The following display is for selecting a task to perform click Format to continue:

The screen below will display the available partitions select the desired partition:

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Service Support Tool User Manual

Once the desired partition is selected, click Start to continue:

The following Final Confirmation screen will be presented click Start to begin the actual HD
Formatting:

Downloading/Uploading Data (Type 1) - HD Format : 6B3-7


Service Support Tool User Manual

The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:

The following screen will appear once formatting is completed click OK to continue:

6B3-8 : Downloading/Uploading Data (Type 1) - HD Format


Service Support Tool User Manual

Mode C Partition format


Mode C allows for the formatting of one additional partition in addition to the full HD format.
This is detailed as follows:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

The following display is for selecting a task to perform click Format to continue:

Downloading/Uploading Data (Type 1) - HD Format : 6B3-9


Service Support Tool User Manual

The screen below will display the available partition select the available partition:

Once the partition is selected, click Start to continue:

6B3-10 : Downloading/Uploading Data (Type 1) - HD Format


Service Support Tool User Manual

The following Final Confirmation screen will be presented click Start to begin the actual HD
Formatting:

The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:

Downloading/Uploading Data (Type 1) - HD Format : 6B3-11


Service Support Tool User Manual

The following screen will appear once formatting is completed click OK to continue:

Mode C Full HD format


A complete format of the HD is detailed as follows:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

6B3-12 : Downloading/Uploading Data (Type 1) - HD Format


Service Support Tool User Manual

The following display is for selecting a task to perform click Format to continue:

The screen below will display the available partition select Start (under All Partitions) to
perform a complete format:

Downloading/Uploading Data (Type 1) - HD Format : 6B3-13


Service Support Tool User Manual

The following Final Confirmation screen will be presented click Start to begin the actual HD
Formatting:

The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:

6B3-14 : Downloading/Uploading Data (Type 1) - HD Format


Service Support Tool User Manual

The following screen will appear once formatting is completed click OK to continue:

All Modes
When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

Downloading/Uploading Data (Type 1) - HD Format : 6B3-15


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

NOTE: When performing a full HD format, there will be no System Software left for the machine
to use. This will cause an error code to be displayed on startup E602-0002. Remember to install
System Software (and other files as necessary, such as RUI and Language) to return the machine
to a functional state. Some devices have more than one version of System Software (Copier vs.
Network) select the appropriate one and follow the instructions outlined in the System
Software:Updating System Software section.

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6B4 - Features and Functions: Downloading/Uploading Data (Type 1):System Software:

It is possible on some machines to perform this function while connected with a Network, the
USB-Parallel or USB cable instead of a standard parallel one. This changes some of the screens at
the beginning and gives a different, or no, clean up screen at the end. These images will be
shown after the ones for the parallel connection in the appropriate areas of this section and will be
labeled Network, USB-Parallel or USB as appropriate. Refer to the USB-Parallel Cable item in
the Device Specific Notes section for important details and restrictions when using this cable.

To install System Software, or to perform the Backup System restoration or upload/downloading


of backup data, select the appropriate model and System file at the Connect area as shown
below, and click on the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - System Software : 6B4-1


Service Support Tool User Manual

USB-Parallel : To perform this function via the USB-Parallel cable, first select the appropriate
System file and verify that USB-Adp is the Interface setting, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

6B4-2 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

USB : To perform this function via a USB cable, first select the appropriate System file and verify
that USB is the Interface setting, and click on the Start button:

USB : Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - System Software : 6B4-3


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate System file and then change the Interface setting from Bi-Centronics to Network as
shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

6B4-4 : Downloading/Uploading Data (Type 1) - System Software


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The Service Support Tool will obtain some information from the machine, as shown here:

The following connection screen will then be displayed click OK to continue:

Downloading/Uploading Data (Type 1) - System Software : 6B4-5


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The following display is for selecting a task to perform each will be discussed in the sections
that follow:

6B4-6 : Downloading/Uploading Data (Type 1) - System Software


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Features and Functions: Downloading/Uploading Data (Type 1):System Software:Updating


System Software:

Selecting System Software Download will bring up the following display:

Select the version of System Software desired and click Start to continue:

Downloading/Uploading Data (Type 1) - System Software : 6B4-7


Service Support Tool User Manual

In some cases a dialog will be displayed indicating the functions that are available with the
System Software. Clicking on Select Again will return to the selection screen and Start will
continue with the flash operation. This dialog is shown below:

If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. Clicking on Select Again will return to the selection screen and
Start will continue with the flash operation. An example for identical software is shown below:

6B4-8 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

Data transfer will commence after hitting Start and will be shown as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - System Software : 6B4-9


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

It is possible for some System Software data sets to indicate multiple checksums. This is shown
below:

6B4-10 : Downloading/Uploading Data (Type 1) - System Software


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When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

Downloading/Uploading Data (Type 1) - System Software : 6B4-11


Service Support Tool User Manual

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

6B4-12 : Downloading/Uploading Data (Type 1) - System Software


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Features and Functions: Downloading/Uploading Data (Type 1):System Software:Restoring


Backup System Software:

Some machines have the capability of maintaining a backup of System Software on the internal
HD. In these cases, that backup System Software may be restored with this section of the Service
Support Tool. If no backup System Software currently exists on the HD, the button for recovering
the backup system will not be active. This is shown below:

If a backup does exist, the information below will be shown and Start can be clicked to initiate
recovery:

Downloading/Uploading Data (Type 1) - System Software : 6B4-13


Service Support Tool User Manual

The start of the recovery process will be indicated as shown below:

Once recovery is completed, the screen will change to the following (Click on OK to continue):

6B4-14 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

Features and Functions: Downloading/Uploading Data (Type 1):System Software:


Uploading Backup Data:

Certain models will allow the saving of certain data to a computer by utilizing this section of the
Service Support Tool. For MEAP enabled devices, the MEAP application area can be backed up
using this function. For details of this ability (access and restrictions), refer to the MEAP
Application Area Backup Function item in the Device Specific Notes section.

When performing this function, the following will be displayed to allow the selection of the
desired data:

After selecting the data, Start Storing can be clicked to continue:

Downloading/Uploading Data (Type 1) - System Software : 6B4-15


Service Support Tool User Manual

Data will be transferred to the computer and the progress will be shown as indicated below:

Once the data is transferred, the following dialog will be displayed to indicate where the data
should be stored:

6B4-16 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

Select the Drive and enter the desired filename in the area provided. Then click on Save:

Once the save is completed, the following will be displayed (Click on OK to continue):

Downloading/Uploading Data (Type 1) - System Software : 6B4-17


Service Support Tool User Manual

Features and Functions: Downloading/Uploading Data (Type 1):System Software:


Downloading Backup Data:

To return previously saved data to a machine, the following dialog would be used to indicate
which file is to be transferred:

Select the proper file and click Start Writing to send the data to the machine:

6B4-18 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

Progress will be indicated as shown below:

The following will be displayed when the process is complete (Click on OK to continue):

Downloading/Uploading Data (Type 1) - System Software : 6B4-19


Service Support Tool User Manual

6B4-20 : Downloading/Uploading Data (Type 1) - System Software


Service Support Tool User Manual

6B5 - Features and Functions: Downloading/Uploading Data (Type 1):RUI:

It is possible on some machines to perform this function while connected with a Network or the
USB-Parallel cable instead of a standard parallel one. This changes some of the screens at the
beginning and gives a different clean up screen at the end. These images will be shown after the
ones for the parallel connection in the appropriate areas of this section and will be labeled
Network or USB-Parallel as appropriate. Refer to the USB-Parallel Cable item in the Device
Specific Notes section for important details and restrictions when using this cable.

To install the RUI (Remote User Interface), select the appropriate model and RUI file at the
Connect area as shown below, and click on the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - RUI : 6B5-1


Service Support Tool User Manual

USB-Parallel : To perform this function while connected via the USB-parallel cable, first select
the appropriate RUI file and then change the Interface setting from Bi-Centronics to USB-Adp as
shown below, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below: (Follow them and then click on
OK)

6B5-2 : Downloading/Uploading Data (Type 1) - RUI


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate RUI file and then change the Interface setting from Bi-Centronics to Network as
shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

Downloading/Uploading Data (Type 1) - RUI : 6B5-3


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

Afterwards, the following connection screen will be displayed click OK to continue:

6B5-4 : Downloading/Uploading Data (Type 1) - RUI


Service Support Tool User Manual

The following display is for selecting the task to perform click RUI Download to continue:

The screen below will display the available versions:

Downloading/Uploading Data (Type 1) - RUI : 6B5-5


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. Clicking on Select Again will return to the selection screen and
Start will continue with the flash operation. An example for identical software is shown below:

6B5-6 : Downloading/Uploading Data (Type 1) - RUI


Service Support Tool User Manual

Data transfer will commence after hitting Start and will be shown as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - RUI : 6B5-7


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

6B5-8 : Downloading/Uploading Data (Type 1) - RUI


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

Downloading/Uploading Data (Type 1) - RUI : 6B5-9


Service Support Tool User Manual

6B5-10 : Downloading/Uploading Data (Type 1) - RUI


Service Support Tool User Manual

6B6 - Features and Functions: Downloading/Uploading Data (Type 1):Language:

It is possible on some machines to perform this function while connected with a Network or the
USB-Parallel cable instead of a standard parallel one. This changes some of the screens at the
beginning and gives a different clean up screen at the end. These images will be shown after the
ones for the parallel connection in the appropriate areas of this section and will be labeled
Network or USB-Parallel as appropriate. Refer to the USB-Parallel Cable item in the Device
Specific Notes section for important details and restrictions when using this cable.

To install a Language File, select the appropriate model and Language file at the Connect area
as shown below, and click on the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - Language : 6B6-1


Service Support Tool User Manual

USB-Parallel : To perform this function while connected via the USB-Parallel cable, first select
the appropriate Language file and then change the Interface setting from Bi-Centronics to
USB-Adp as shown below, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

6B6-2 : Downloading/Uploading Data (Type 1) - Language


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate Language file and then change the Interface setting from Bi-Centronics to Network as
shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

Downloading/Uploading Data (Type 1) - Language : 6B6-3


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

Afterwards, the following connection screen will be displayed click OK to continue:

6B6-4 : Downloading/Uploading Data (Type 1) - Language


Service Support Tool User Manual

The following display is for selecting the task to perform click Language Download to
continue:

The screen below will display the available versions:

Downloading/Uploading Data (Type 1) - Language : 6B6-5


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. Clicking on Select Again will return to the selection screen and
Start will continue with the flash operation. An example for identical software is shown below:

6B6-6 : Downloading/Uploading Data (Type 1) - Language


Service Support Tool User Manual

Data transfer will commence after hitting Start and will be shown as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - Language : 6B6-7


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

6B6-8 : Downloading/Uploading Data (Type 1) - Language


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

Downloading/Uploading Data (Type 1) - Language : 6B6-9


Service Support Tool User Manual

6B6-10 : Downloading/Uploading Data (Type 1) - Language


Service Support Tool User Manual

6B7 - Features and Functions: Downloading/Uploading Data (Type 1):Serial Downloading


using the Downloader PCB:

Some devices, such as the Finisher-J1 and the DADF-H1, will require the use of the Downloader
PCB (FY9-2034-000). This device provides a serial (RS232C) connection for flashing. The
Downloader PCB is shown below:

Ref. Name
[1] START/STOP button
[2] LOAD LED
[3] Model indicator LED
[4] Power indicator LED
[5] RS-232C cable
[6] Cable A (9-pin; about 70 cm in length)
[7] Cable B (7-pin; about 50 cm in length)

[5] [8] [1] [2] [3] [4] [7] [6] [8] RS-232C connector

Figure 2-1

The example in this section will be specifically for a Finisher-J1, but the procedure would follow
for any device that utilizes the Downloader PCB.

NOTE: It is possible that a Flash ROM will be changed to a Mask ROM in the course of
production. Therefore, it is possible that units that were flashable may become unflashable over
time, requiring a physical change of the ROM to upgrade. Check the appropriate Service
documentation to confirm the flashing ability of a particular unit.

First, power off all devices and remove the appropriate covers to gain access to the PCB to be
flashed. Then, connect the Downloader PCB to both the PC (via RS-232C cable) and the device to
be flashed (for the Finisher-J1 this would be with Cable B to J12 on the Finisher-J1 PCB). After
connecting both cables, power on the PC and start the copier in the appropriate download mode
(for the Finisher-J1 this would be holding down the 2 & 8 buttons at startup until Download
Mode is displayed on the LCD). Please refer to the Device Specific Notes section of this manual
for any device specific information and details.
When the unit is powered on, the power indicator of the Downloader PCB should be on.

The Downloader PCB utilizes a COM port on the PC. This COM port can be changed in the
System Management area of the Service Support Tool - refer to Page 6-4.

Downloading/Uploading Data (Type 1) - Downloader PCB : 6B7-1


Service Support Tool User Manual

From the Connect area, select the appropriate model and file (in this example, the CPU for
Finisher-J1) as shown below, and click on the Start button:

Instructions will appear as follows (Follow them and then click on OK):

At this point, press the Start/Stop button on the Downloader PCB and verify that the Start LED
turns on. Click OK in the Service Support Tool to continue.

6B7-2 : Downloading/Uploading Data (Type 1) - Downloader PCB


Service Support Tool User Manual

After clicking on OK, the following will be shown:

Select the desired version and click Start to continue:

Downloading/Uploading Data (Type 1) - Downloader PCB : 6B7-3


Service Support Tool User Manual

First, the communication between the computer and the target is adjusted:

Next, information is transferred to the target:

6B7-4 : Downloading/Uploading Data (Type 1) - Downloader PCB


Service Support Tool User Manual

If necessary, the Tool will wait for the machine:

Data is then transferred/written to the Flash ROM:

Downloading/Uploading Data (Type 1) - Downloader PCB : 6B7-5


Service Support Tool User Manual

After writing is complete, checksums are compared click OK to continue:

When exiting from this section of the Tool, a Cleanup screen will be displayed as shown below
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

At this point, press the Start/Stop button on the Downloader PCB and verify that the Start LED is
off. Power off both the PC and the unit, disconnect the cables and reinstall the covers.

6B7-6 : Downloading/Uploading Data (Type 1) - Downloader PCB


Service Support Tool User Manual

6B8 - Features and Functions: Downloading/Uploading Data (Type 1):G3 Fax:

It is possible on some machines to perform this function while connected with a Network, the
USB-Parallel or USB cable instead of a standard parallel one. This changes some of the screens at
the beginning and gives a different, or no, clean up screen at the end. These images will be
shown after the ones for the parallel connection in the appropriate areas of this section and will be
labeled Network, USB-Parallel or USB as appropriate. Refer to the USB-Parallel Cable item in
the Device Specific Notes section for important details and restrictions when using this cable.

From the Connect area, select the appropriate model and G3 Fax as shown below, and click on
the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - G3 Fax : 6B8-1


Service Support Tool User Manual

USB-Parallel : To perform this function via the USB-Parallel cable, first select the appropriate
G3 Fax file and verify that USB-Adp is the Interface setting, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

6B8-2 : Downloading/Uploading Data (Type 1) - G3 Fax


Service Support Tool User Manual

USB : To perform this function via a USB cable, first select the appropriate G3 Fax file and verify
that USB is the Interface setting, and click on the Start button:

USB : Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - G3 Fax : 6B8-3


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate G3 Fax file and then change the Interface setting from Bi-Centronics to Network as
shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

6B8-4 : Downloading/Uploading Data (Type 1) - G3 Fax


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

Downloading/Uploading Data (Type 1) - G3 Fax : 6B8-5


Service Support Tool User Manual

The following display is for selecting a task to perform click G3 Fax Download to continue:

The screen below will display the available versions:

6B8-6 : Downloading/Uploading Data (Type 1) - G3 Fax


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If the file being sent is older or the same version, an extra dialog will appear. Clicking on Select
Again will return to the selection screen and Start will continue with the flash operation. The
following is an example of the same version as installed being resent:

Downloading/Uploading Data (Type 1) - G3 Fax : 6B8-7


Service Support Tool User Manual

Data will then be transferred and progress is displayed as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

6B8-8 : Downloading/Uploading Data (Type 1) - G3 Fax


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

Downloading/Uploading Data (Type 1) - G3 Fax : 6B8-9


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

6B8-10 : Downloading/Uploading Data (Type 1) - G3 Fax


Service Support Tool User Manual

6B9 - Features and Functions: Downloading/Uploading Data (Type 1):DCON/RCON:

On some machines, the DCON and RCON can be flashed in a slightly different manner than a
regular FDIMM. These machines can be identified by checking the Device Specific Notes section
for units with DCON/RCON that use a Download Mode of E, instead of A. It is actually being
flashed over the network so the screens are slightly different and are documented in this section.

From the Connect area, select the appropriate model and DCON/RCON as shown below, make
sure the appropriate IP Address is entered, and click on the Start button:

For a Network connection to function properly, the computer and machine need to be connected
through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine need to have
TCP/IP enabled and configured with TCP/IP addresses that are of the same style so the devices
will communicate on the same segment. Basic instructions will be provided as shown below
click on OK to continue:

Downloading/Uploading Data (Type 1) - DCON/RCON : 6B9-1


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

6B9-2 : Downloading/Uploading Data (Type 1) - DCON/RCON


Service Support Tool User Manual

The following display is for selecting a task to perform click DCON (or RCON) Download to
continue:

The screen below will display the available versions:

Downloading/Uploading Data (Type 1) - DCON/RCON : 6B9-3


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If the file being sent is older or the same version, an extra dialog will appear. Clicking on Select
Again will return to the selection screen and Start will continue with the flash operation. The
following is an example of the same version as installed being resent:

6B9-4 : Downloading/Uploading Data (Type 1) - DCON/RCON


Service Support Tool User Manual

Data will then be transferred and progress is displayed as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - DCON/RCON : 6B9-5


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

6B9-6 : Downloading/Uploading Data (Type 1) - DCON/RCON


Service Support Tool User Manual

6B10 - Features and Functions: Downloading/Uploading Data (Type 1):MEAP:

It is possible to perform this function while connected with a Network or the USB-Parallel cable
instead of a standard parallel one. This changes some of the screens at the beginning and gives a
different clean up screen at the end. These images will be shown after the ones for the parallel
connection in the appropriate areas of this section and will be labeled Network or USB-Parallel
as appropriate. Refer to the USB-Parallel Cable item in the Device Specific Notes section for
important details and restrictions when using this cable.

It is possible to back up the MEAP application area, but this is actually accessed through the
System Software area. Refer to the MEAP Application Area Backup Function item in the Device
Specific Notes section for details on this functionality (access and restrictions).

To install a MEAP File, select the appropriate model and MEAPCONT file at the Connect area
as shown below, and click on the Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - MEAP : 6B10-1


Service Support Tool User Manual

USB-Parallel : To perform this function while connected via the USB-Parallel cable, first select
the appropriate MEAP file and then change the Interface setting from Bi-Centronics to USB-Adp
as shown below, and click on the Start button:

USB-Parallel : Instructions will be provided as shown below (Follow them and then click on
OK):

6B10-2 : Downloading/Uploading Data (Type 1) - MEAP


Service Support Tool User Manual

Network : To perform this function while connected via a Network cable, first select the
appropriate MEAP file and then change the Interface setting from Bi-Centronics to Network as
shown below, make sure the appropriate IP Address is entered, and click on the Start button:

Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below click on OK to continue:

Downloading/Uploading Data (Type 1) - MEAP : 6B10-3


Service Support Tool User Manual

The Service Support Tool will obtain some information from the machine, as shown below:

Afterwards, the following connection screen will be displayed click OK to continue:

6B10-4 : Downloading/Uploading Data (Type 1) - MEAP


Service Support Tool User Manual

The following display is for selecting the task to perform click MEAPCONT Download to
continue:

The screen below will display the available versions:

Downloading/Uploading Data (Type 1) - MEAP : 6B10-5


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. Clicking on Select Again will return to the selection screen and
Start will continue with the flash operation. An example for identical software is shown below:

6B10-6 : Downloading/Uploading Data (Type 1) - MEAP


Service Support Tool User Manual

Data transfer will commence after hitting Start and will be shown as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - MEAP : 6B10-7


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

6B10-8 : Downloading/Uploading Data (Type 1) - MEAP


Service Support Tool User Manual

Network : The Cleanup screen for a Network setup is as follows (Read the directions, click
OK to continue and then perform the steps as indicated in the directions.):

USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the
directions, click OK to continue and then perform the steps as indicated in the directions.):

NOTE: There are certain MEAP applications that are preinstalled on units at the factory. These
applications are reinstalled by flashing with the MEAPCONT file. If one of these applications is
removed and it is not desired to re-flash all of the MEAP contents, then the individual application
can be reinstalled. The data necessary to accomplish this should be included on the System
Software CD distributed by Canon USA. Please refer to the instructions for the appropriate model
to reinstall these applications from within the MEAP environment.

Downloading/Uploading Data (Type 1) - MEAP : 6B10-9


Service Support Tool User Manual

6B10-10 : Downloading/Uploading Data (Type 1) - MEAP


Service Support Tool User Manual

6B11 - Features and Functions: Downloading/Uploading Data (Type 1):ALL/ALL_HDF


Batch Files:

Starting with version 2.02 of the Service Support Tool, a new type of data file is supported. This is
a data file that actually does not contain data but rather a listing of commands to download
specific data files in sequence. This is a Batch File that can be used to minimize the interaction of
a user with the Service Support Tool - particularly when downloading a complete set of data to a
unit. These Batch Files will be provided by Canon USA for use in the field. They will be
distributed on System Software CDs or via e-Support.

Currently, there are two types of files that will be made available. One is named ALL and the
other is ALL_HDF. The ALL file is meant for reinstallation of software onto a machine that
already contains a working system (i.e. Download Mode in Service Mode can be entered). The
ALL_HDF is intended for use when an HDD has been formatted with HDFormat or when a new
service part HDD has been installed (i.e. there is no working system installed). The difference in
these files relates mainly to which Download Modes will be available. Despite the reference to
ALL, these Batch Files do not flash all possible data to the unit - specifically options like G3 Fax
are NOT included at this time. This is because they are options and may not be installed in a given
machine.

The ALL and ALL_HDF files will be referred to collectively in this document as Batch Files.

A Batch File is registered in the Service Support Tool in the same fashion as any other firmware
files. Multiple versions can be registered (i.e. versions for different System Software sets). If
multiple Batch Files are registered, the latest one (by System Software version number) will be
used by default. When selecting a Batch File for use, if the + sign next to the registered name
(i.e. ALL or ALL_HDF) is clicked, the list will expand to show version numbers. At this point, an
older Batch File may be selected for use.

In addition to registering the file for use in the Service Support Tool, it will also be examined and
the Service Support Tool will determine if the referenced firmware files are also registered. If
these files are not registered, the Batch File will not work for the purpose it is intended for so a
listing will be reported at registration to alert the user that files may be missing. The Batch File
itself will register OK. In the listing, checked items are registered and unchecked items are
missing. If multiple Batch Files are registered, all data files referenced will be in the listing so
there may be duplicates. This listing of potentially missing files is shown in the lower left hand
corner of the image at the top of the next page.
When a CD containing Batch Files is registered using the Batch Mode File Registration method,
the Batch Files themselves will be automatically registered last so that all data is registered first
and the list will reflect that. Previously (with v3.03/v3.04), the ALL_HDF Batch File might
register first and indicate that files are not registered when they may actually be registered. This
was corrected in v3.11.

NOTE: Starting with v3.03, a Batch File will work without all data files that are referenced being
registered. Therefore care needs to be taken to verify that all desired files are actually registered.
This is allowed so that undesired elements (such as extra Language or RUI files) may be skipped.

Downloading/Uploading Data (Type 1) - ALL/ALL_HDF Batch Files : 6B11-1


Service Support Tool User Manual

This image shows the listing of potentially missing data files (lower left hand corner):

To utilize the Batch File, select it like any other data file under the appropriate model in the
Connect area. The Batch Files will list as the type of Batch File they are - currently ALL and
ALL_HDF as shown below:

6B11-2 : Downloading/Uploading Data (Type 1) - ALL/ALL_HDF Batch Files


Service Support Tool User Manual

Select the appropriate Batch File:

If all the data files necessary for the particular Batch File are missing, a warning will be shown
(upper left hand side) and the Batch File will not be allowed to run. This error is shown below:

Downloading/Uploading Data (Type 1) - ALL/ALL_HDF Batch Files : 6B11-3


Service Support Tool User Manual

If some of the necessary data files are registered properly, then the execution of the Batch File can
continue. The Interface element (located at top center of the screen) will contain a listing of
interfaces that may be used for the particular model being flashed. If the model can be flashed via
the Network, USB-Parallel and Parallel, then the appropriate items will be in the Interface list.
The appropriate Interface needs to be selected and any extra information (such as target TCP/IP
Address) needs to be entered. Additionally, there are some options as to how the Service Support
Tool will react to attempting to flash the same or a lower version of firmware to a device. Options
are - Skip if versions the same and confirm if version being flashed is older than currently
installed, Confirm same or older version, Overwrite all (no confirmation).
NOTE: In v3.03, the Network interface MUST be selected first, then a different interface can be
selected (Parallel, USB-Parallel). If Network is not selected first, the Start Batch Download
button will not become active. This was corrected in v3.04.

All messages (Instructional, Status, etc.) will be displayed in the box at the center of the screen.

After selecting the appropriate options, click the Start Batch Download button. This will
commence execution of the Batch File, which will most likely start with a message about starting
the proper Download Mode on the copier. An example is shown below:

What happens next will be based on the particular Batch File being used. There will be certain
standard messages that will be observed - particularly those directing a particular Download
Mode be entered on the copier.

During the actual flashing of data, the progress displays will be observed, depending on the data
type currently being flashed by the Batch File, as shown in Sections 6B2, 6B4 through 6B6, 6B9
and 6B10.

The ALL_HDF type Batch File is for use when the HDD has been formatted or replaced by a new
service part HDD. In this case, there is no System Software loaded so there is no access to Service
Mode. The Safe Mode Download Mode needs to be used (starting the copier with the 2 and 8
keys pressed down). A message asking for that mode to be initiated on the copier is shown in the
image above.

6B11-4 : Downloading/Uploading Data (Type 1) - ALL/ALL_HDF Batch Files


Service Support Tool User Manual

When all of the firmware that resides on the HDD is installed by an ALL_HDF Batch File, the
following message will appear:

This will be followed by:

This will allow for the ability to stop the Batch File after the HDD has been refreshed and to
bypass the flashing of FDIMMs. As the ALL_HDF Batch File would be used after an HDD is
formatted or a new service part HDD (which is blank) is installed, this allows the data that resides
on the HDD to be reinstalled while skipping the FDIMM items that would also be flashed - i.e.
BootROM, DCON, RCON.

Downloading/Uploading Data (Type 1) - ALL/ALL_HDF Batch Files : 6B11-5


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As it will be necessary to restart the copier for certain items to be flashed (or after certain items
are flashed), there will be messages like the one shown below:

The above instructs which Download Mode to put the copier in as well. This restart will be
emphasized by a second notice about restarting the copier. This is done in those instances where
there will be failures in completing a flash operation if the copier is not restarted. The second
notice is shown below:

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Service Support Tool User Manual

It is important to read all messages and to follow their instructions. Failure to do so will result in
failures during the actual data flashing phases.

When data is actually being flashed, there will be progress displays as normal, but after each item
is completed, instead of the usual checksum screen, the following will be displayed:

This allows a Batch File execution to be paused or ended. If no action is taken in five seconds, the
execution of the Batch File will continue.

If the Batch File is paused at this point, the following will be displayed:

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When the Batch File execution is resumed, the following will be shown:

If a Batch File execution is ended instead, a confirmation dialog will appear as shown below
(Click OK to continue):

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Service Support Tool User Manual

This will be followed by this status screen (Click OK to continue):

If an error occurs during a flash operation, it will be indicated in its normal fashion and the
following will be displayed (Click OK to continue):

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When all processes have been completed successfully, the following will be shown (Click OK
to continue):

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6B12 - Features and Functions: Downloading/Uploading Data (Type 1):PCL:

It is possible on some machines to flash an optional PCL component. This is done via a USB
cable and is described in this section.

From the Connect area, select the appropriate model and PCL as shown below, and click on the
Start button:

Instructions will be provided as shown below (Follow them and then click on OK):

Downloading/Uploading Data (Type 1) - PCL : 6B12-1


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The Service Support Tool will obtain some information from the machine, as shown below:

After the information is obtained, the following connection screen will be displayed click OK
to continue:

6B12-2 : Downloading/Uploading Data (Type 1) - PCL


Service Support Tool User Manual

The following display is for selecting a task to perform click PCL Download to continue:

The screen below will display the available versions:

Downloading/Uploading Data (Type 1) - PCL : 6B12-3


Service Support Tool User Manual

Select the desired version from the list and click the Start button:

If the file being sent is older or the same version, an extra dialog will appear. Clicking on Select
Again will return to the selection screen and Start will continue with the flash operation. The
following is an example of the same version as installed being resent:

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Service Support Tool User Manual

Data will then be transferred and progress is displayed as follows:

Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):

Downloading/Uploading Data (Type 1) - PCL : 6B12-5


Service Support Tool User Manual

Once the additional processing is done, checksums will be compared and the following will be
displayed click OK to continue:

When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows
(Read the directions, click OK to continue and then perform the steps as indicated in the
directions.):

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6C - Features and Functions: Downloading/Uploading Data (Type 2):

Devices that utilize the type of data downloading and uploading described in this section behave
differently than those devices that utilize the procedures described in section 6B and its
subsections. This section and its subsections will describe these differences while detailing the
procedures for these devices. Refer to the chart in section 6 (page 6-2) to determine which devices
correlate to which sections (6B or 6C) for data transfer procedures.

In this and subsequent sections, Downloading will refer to data transfer from the computer to the
copier. Uploading will refer to data transfer from the copier to the computer. These terms are used
for both flashing and Backup Data transfers.
The Downloading/Uploading features are accessed by clicking on the Connect button shown
below on the main screen (Click the MFP button first to change button to Connect if it is
showing Export Firmware). This is the default mode when the Service Support Tool is started.

The Service Support Tool supports several connection methods. Not all devices will support all
possible connection methods, however. The devices that utilize the procedures described in this
section have one connection method (when connecting via a PC) - Network. Additionally, this
Network method is the one described as Fixed IP Mode.
Some devices will support a method using USB Memory instead of an attached PC. The Service
Support Tool (v3.21 or later) is used to prepare the USB Memory. There should be familiarity
with the process and procedures for flashing via the traditional PC connection prior to utilizing
the USB Memory method. Details for the USB memory method are described in Section 6C5.

Downloading/Uploading Data (Type 2) - General : 6C-1


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Network
Network flashing is accomplished via TCP/IP. The connection for Network downloading should
be made with a Cross-Over Ethernet cable. This is a special Ethernet cable made to connect two
devices only. When utilizing Network downloading, the computer and the device must employ
TCP/IP addresses that are of the same segment. These devices provide a Fixed IP Mode so that
the unit has a fixed IP address (172.16.1.100) for flashing, but still remembers the end users IP
information. Refer to the Device Specific Notes section to identify Fixed IP Mode devices and
their details. In this situation, change the computers IP address to match the fixed IP address -
except for the last number.
NOTE: When changing the TCP/IP address in a Windows PC, it is possible that it may request
the Windows OS CD to complete the change. This will vary depending on the version of
Windows and the method of installation. It is suggested to have the Windows OS CD available the
first time this is attempted.

The information for the computer can be found under the TCP/IP Properties, listed in Control
Panels -> Network (Windows 98), Control Panels -> Network -> Protocols (Windows NT),
Control Panels -> Network and Dial-up Connections -> appropriate connection document ->
Properties (Windows 2000) or Control Panels -> Network and Internet Connections -> Network
Connections -> appropriate connection document -> Properties (Windows XP).

NOTE: Network Downloading is available when the machine has entered Download Mode
through Service Mode AND if the machine enters Download Mode by holding down the 2&8
keys at startup.

When utilizing Network Downloading, the TCP/IP address of the target device will be displayed
in the upper right hand corner, along with the model name and Download Mode, as shown below:

The Clear button in the upper right hand corner will be discussed later in this section.

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Service Support Tool User Manual

When connecting to a device via a Network connection, there will be an area displayed to enter
the TCP/IP address of the target machine. This is shown below:

Normally, Start would be clicked to continue. If Register is clicked, then the IP address will
be added to a pop-up list that will be displayed when the arrow on the right of the IP Address area
is clicked. Remove can be used to remove the current IP address from this same list. The last
used IP address will be in this box by default.

Downloading/Uploading Data (Type 2) - General : 6C-3


Service Support Tool User Manual

Process - (except for ROM based models)


Devices that employ the procedures described in this, and subsequent, sections behave differently
than previous devices. A main difference is in the actual mechanism used for flashing. The
process that is followed will be described here.

For these devices, there are still two methods of entering Download Mode. As described in the
Device Specific Notes section, these are Download Mode C and Download Mode E. Download
Mode C is entered by holding the 2&8 keys down while starting the device. Download Mode E is
entered by holding down the 1&7 keys while starting the device and then entering Download
Mode through Service Mode. Both of these will result in the copier having the same display on
the LCD, as shown below:

Despite the copier having the same visual appearance on the LCD, there are differences between
Download Mode C and Download Mode E when working with these devices. The differences will
be observed based on what items can be flashed, what items are available for uploading and
downloading (Backup Data), how the HDD can be formatted (described in section 6C3) and
whether items being flashed can check currently installed versions. These differences will be
discussed in section 6C1 and 6C3.

During the normal flashing process (described in section 6C1 and 6C2) the Service Support Tool
will transfer data files to the copier. The names of these files will be observed on the copier LCD
as shown in the image below:

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Service Support Tool User Manual

After all desired data files are transferred with the Service Support Tool to the copier, the copier
will need to be power cycled (OFF/ON). When the copier restarts, it will recognize that there is
new data waiting to be installed and will enter a mode called Download Shell. This is pictured
below:

In this mode, the copier will complete the installation of the data files transferred (as shown
above). In some cases, the copier will need to restart (such as DCON and RCON). This will
happen automatically. After all data is completely processed, there will be a final reboot
necessary. The copier LCD will indicate this as shown below:

After this reboot, the copier will start normally.

Downloading/Uploading Data (Type 2) - General : 6C-5


Service Support Tool User Manual

Process - (ROM based models)


Devices that employ the procedures described in this, and subsequent, sections behave differently
than previous devices. A main difference is in the actual mechanism used for flashing. The
process that is followed will be described here. Since ROM based models do NOT have a HDD,
the process works differently than that described in the previous section. Refer to the Device
Specific Notes section to identify such machines.

For these devices, there are still two methods of entering Download Mode. As described in the
Device Specific Notes section, these are Download Mode C and Download Mode E. Download
Mode C is entered by holding the 2&8 keys down while starting the device. Download Mode E is
entered by holding down the 1&7 keys while starting the device and then entering Download
Mode through Service Mode. Both of these will result in the copier having a similar display on the
LCD. The display for Download Mode C is shown below:

The display for Download Mode E is shown below:

Despite the copier having a similar visual appearance on the LCD, there are differences between
Download Mode C and Download Mode E when working with these devices. The differences will
be observed based on what items can be flashed, what items are available for uploading and
downloading (Backup Data), and whether items being flashed can check currently installed
versions. These differences will be discussed in section 6C1.

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Service Support Tool User Manual

During the normal flashing process data cannot be transferred to the HDD of the copier, as
described in the previous section, since there is no HDD. Instead, data is immediately flashed to
an FDIMM. These ROM based units have FDIMMs for the DCON, RCON and a single FDIMM
that contains the BootROM, System and Language data. The progress of the flashing will be
displayed on the copier LCD as shown in the example screens below:

The copier should start normally at the next reboot - there is no Download Shell mode with the
ROM based models.

Downloading/Uploading Data (Type 2) - General : 6C-7


Service Support Tool User Manual

New Selection Interface (MFP)


Starting with v3.03E, the method for selecting the data to flash has been improved. When the
Service Support Tool is started, it defaults to the Connect area. This area can be returned to after
performing other tasks (such as Register Firmware) by clicking on the Connect button. This
initial screen is shown below:

Use the drop down list on the right hand side of the screen to select a model.

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Service Support Tool User Manual

This lists the data files for just the selected model. Note that there will be entries for the ALL files
as well as an entry named Single. ALL files are discussed in Section 6C2 and the Single
entry, which is used to flash individual files to the unit, is discussed in Section 6C1.

Clicking on the + sign next to a data type will expand the list to show the registered versions.

Downloading/Uploading Data (Type 2) - General : 6C-9


Service Support Tool User Manual

Clear
Starting with v3.21E, a button has been added to the upper right corner when the IP information is
being displayed. This is the Clear button. Previously in this section, it was described that data is
transferred by the Service Support Tool to the copier. This data is stored in a temporary location
until the copier executes the Download Shell and installs the items. The Clear button will
clear out this temporary area on the copier that is currently connected. The button is shown below:

If the Clear button is clicked, the following will be displayed:

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Service Support Tool User Manual

If Cancel is clicked, it will return to the following screen:

If Execute Clear was clicked instead, the following will be displayed after the data on the copier
is cleared:

Downloading/Uploading Data (Type 2) - General : 6C-11


Service Support Tool User Manual

Shutdown
Starting with v3.21E, a button has been added called Shutdown. This button is only available if
the copier has been started in the Download Mode E (Normal). If the copier was started in
Download Mode C (Safe), the Shutdown button will be inactive and labelled Cancel. This
button will initiate a shutdown sequence on the copier. The button is shown below:

If the Shutdown button is clicked, the following will be displayed:

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Service Support Tool User Manual

If Cancel is clicked, it will return to the following screen:

If Start Shutdown was clicked instead, the following will be displayed after the shutdown
sequence is initiated on the copier:

Downloading/Uploading Data (Type 2) - General : 6C-13


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6C1 - Features and Functions: Downloading/Uploading Data (Type 2):Flashing:

Due to the way the copier and Service Support Tool interact, the process of flashing any given
data type is the same. There are only a few exceptions and items to be aware of. These will be
described later in this section. Also consult the Device Specific Notes section for anything that is
specific to a particular model.
NOTE: ROM based models do NOT contain a HDD. Therefore they will behave a little
differently. These differences will be noted as appropriate. Refer to the Device Specific Notes
section to identify such machines.

As was mentioned in Section 6C, there are two Download Modes that these devices can use - C
and E. Download Mode C (SAFE) is entered into by holding down the 2&8 keys while starting
the device. Download Mode E (NORMAL) is entered into by holding down the 1&7 keys while
starting the device and then entering Download Mode through Service Mode. While both modes
bring up the same (or similar) display on the copier LCD, there are differences. One basic
difference is in what installed items can actually be queried. As will be shown in this section,
there is a point in the flashing process where the Service Support Tool talks to the copier and
provides a listing of what data is currently installed. This listing will change and can be a visual
clue to determine which Download Mode a device was started in. The actual Download Mode in
use will be displayed in the upper right hand corner of the window when connected to a device.

The listing of currently installed data is at the right hand side of the screenshots shown here.
Below is a view showing this listing with the copier started in Download Mode E:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-1


Service Support Tool User Manual

The following screen is the same copier but started in Download Mode C:

A difference that can be observed in these screenshots is that DCON (would have been just above
RUI) and G3FAX (would have been just below BOOTROM) are not in the listing above. Also
note the indication of NORMAL or SAFE in the upper right hand corner.

This section will now describe the flashing process in general (applicable to any data type except
ALL and ALL_HDF, which are described in Section 6C2). There will then be descriptions for
Uploading and Downloading Backup Data as well as one for how to restore a backup system on
the copier. Following these sections, there will be some sections that describe any aspects of
particular data types that might be different. Differences due to Download Mode will be listed
where applicable. The Format HDD area is discussed in Section 6C3.

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Service Support Tool User Manual

General - Download Firmware


From the Connect area (Click the MFP button first to change button to Connect if it is
showing Export Firmware), select the appropriate model as shown below:

This lists the ALL files (if registered) for the model and an item named Single. ALL files are
discussed in Section 6C2. The Single entry is used to flash individual files and will be discussed
here. Click on Single and the screen below will be seen:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-3


Service Support Tool User Manual

Click on the Start button and the following screen will be displayed briefly:

At this time, the Service Support Tool is talking to the copier to get a listing of data that is
presently installed. If the copier has had a service part HDD installed, a different dialog will
display - refer to Section 6C3 for details. As mentioned earlier this listing will change depending
on Download Mode. Another representative listing from Download Mode E is shown below:

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Service Support Tool User Manual

As there can be issues at times with version combinations of BootROM and System Software, the
Service Support Tool will utilize the data retrieved from the copier and the registration
information to compare the version of installed BootROM to the version available to flash. If the
version on the copier is older, the following screen will be presented:

Clicking Cancel will proceed forward without flashing the BootROM - picking up with the next
step in the process documented at the top of page 6C1-6. If Upgrade BOOT is clicked, the
BootROM will be flashed as normal. The screen below will be shown once the transfer is
complete (Read the directions, click OK to continue and then perform the steps as indicated in
the directions.):

Downloading/Uploading Data (Type 2) - Flashing : 6C1-5


Service Support Tool User Manual

At this point (if no BootROM update is needed, or it is canceled), the data received from the
device is on the right hand side and data that is registered within the Service Support Tool that can
be used with this device is shown on the left hand side. From the list on the left hand side, either a
data type or a specific version can be selected. The image below shows a data type being selected:

If a data type is selected, the actual data file used will be whatever file is the first in the list that is
shown when the + sign next to the data type is clicked. It is also possible to determine what data
file is being used by looking at the data shown in the lower left hand corner of the screen - it will
give some detail of the currently selected file. The screen below shows a particular version
selected (after first clicking on the + sign next to the data type). Click on the Start button.

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If an older or identical version of a data type is selected to be flashed, a warning will be generated.
Some data types will NOT generate a warning and others may or may not depending on
Download Mode. Refer to the information at the end of this section for specifics. A sample screen
for a warning of an identical version being selected is shown below:

If a warning was given, click on the Download button to send the data anyway. When the data is
sent, the progress will be indicated on the screen. This can be seen by a progress bar at the top of
the window (under the CD and arrow icons). This is shown below:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-7


Service Support Tool User Manual

During this data transfer, the names of the transferred data files will be shown on the copier LCD,
as pictured below:

ROM Based : If the copier is a ROM based model, the appropriate FDIMM will be flashed
immediately as shown in the following example copier LCD photos:

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Service Support Tool User Manual

Once the transfer is complete, the Start button will become an OK button. Click OK to
continue.

At this point, select another data file to transfer or click on Return to Main Menu to perform
other tasks or to exit the Service Support Tool. As was described in Section 6, to complete the
flashing of the copier, the device should now be power cycled (OFF/ON). The copier will then go
through the process of the Download Shell and install all transferred files, except for the ROM
based models which will not have this step. Once this is complete, the device should be restarted
again and allowed to start normally.

Downloading/Uploading Data (Type 2) - Flashing : 6C1-9


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Upload Data
If the Upload Data button is clicked, a screen will be brought up that allows certain data to be
backed up to the local computer. The options presented by this screen will be different based on
Download Mode. These items may also change based on System Software version. The following
two screens are samples in each mode. Notice the difference in the listing in the upper right corner
of the screens. The first screen is in Download Mode E and the second is in Download Mode C:

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From either of the two previous screens, select the data that is to be backed up. At this point, the
Start button will become active as shown below:

Click on Start and the data will be collected from the device. Progress will be shown at the top
of the screen. This is shown below:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-11


Service Support Tool User Manual

While the data is being collected, there will be a message also displayed on the copier LCD, as
shown below (first a progress message will be shown, then the Complete message below):

Once the data is collected, the screen will change. The Start button will become a Save button
and a filename will be entered in the area in the upper left hand side of the screen. This filename
may be changed. Do NOT change this name prior to the default being entered - ONLY change the
name at this point. If the name is changed earlier, while the box is empty, data will NOT be
backed up properly. This updated screen is shown here:

At this stage, a memo may also be entered as a reminder for a particular data file (i.e. maybe
customer name is entered to remember where machine is physically). A partition may be selected
for the location to save the data file. Click on Save to save the data to the local computer.

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If a file with the same name already exists, the following will be displayed (Click OK to
overwrite the existing file):

After the save is complete, the Save button will become an OK button. Click OK to
continue. This is shown below:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-13


Service Support Tool User Manual

Download Data
If the Download Data button is clicked, a screen will be brought up that allows certain data to
be transferred from the local computer to the copier. The options presented by this screen will not
be different based on Download Mode, but actual ability will be different. The following screen
shows what may be seen. The difference would be in the listing in the upper left corner of the
screen. This listing will change based on what has been previously backed up for the given type of
device:

From the screen above, select the data that is to be restored. Note at this point that the lower left
hand corner of the screen will give details about the selected data. The Start button will now
also become active as shown below:

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If a data type is selected that cannot be downloaded in the specific Download Mode that the
copier was started in, an error message will be displayed as soon as the data is selected. Click
OK and select an appropriate data type - or restart in an appropriate Download Mode. The error
message is shown below:

Clicking on Start from the original screen will start the transfer of data to the device. Progress
will be shown at the top of the screen. This is shown below:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-15


Service Support Tool User Manual

While the data is being transferred, there will be a message also displayed on the copier LCD, as
shown below (first a progress message will be shown, then the Complete message below):

After the transfer is complete, the Start button will become an OK button. Click OK to
continue. This is shown below:

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Service Support Tool User Manual

Restore Backup System (Not available for ROM based models)


If the Restore Backup System button is clicked, a screen will be brought up that allows the
backup system on a device to become the active system. The screen will be a little different based
on Download Mode. The difference will be whether an active system is shown or not. In
Download Mode C, there will NOT be an active system displayed as the System Software is not
actually running in this mode. The first screen is in Download Mode E and the second is in
Download Mode C:

Downloading/Uploading Data (Type 2) - Flashing : 6C1-17


Service Support Tool User Manual

Click on the radio button next to the phrase Backed up system (right hand side of screen) and
the screen will change. The Start button will become active and the arrows on the right hand
side of the screen will fill in - indicating that the backup system will become active AND the
active system will become the backup. This is shown below:

Click on Start to begin the process. While the data is being swapped, the following will be
displayed:

6C1-18 : Downloading/Uploading Data (Type 2) - Flashing


Service Support Tool User Manual

Once the swap is complete, the following screen will be shown (Click OK to continue and then
restart the copier):

Downloading/Uploading Data (Type 2) - Flashing : 6C1-19


Service Support Tool User Manual

Data Type Specific Notes


This section will detail some information related to specific data types.

DCON/RCON: While DCON and RCON data is actually being flashed (during either the Flash or
Download Shell process) it is important to NOT power cycle the copier. When these data types
are transferred, they will require additional restarts of the copier. These restarts will be performed
automatically as necessary. If the copier was started in Download Mode C, there will be no way
for the Service Support Tool to determine the currently installed versions. In this case the data will
be transferred and the FDIMMs flashed. If the versions were the same or higher, they will be
flashed to the version transferred with no warning screens being displayed. In Download Mode E,
warning screens will be displayed as necessary. On some models it is not possible to flash
DCON/RCON in Download Mode C. A message will be displayed in the Service Support Tool
indicating an improper Download Mode. Refer to the Device Specific Notes section to identify
such machines.

G3 Fax: The G3 Fax data behaves a little differently than the general process described here. First,
the G3 Fax data can ONLY be flashed when in Download Mode E. If an attempt is made to flash
in Download Mode C, the data transfer will freeze at 99% and will never complete. Also, not all
fax boards will have the ability to be flashed - check the Device Specific Notes section to confirm
if a given fax board can actually be flashed. After the G3 Fax data is transferred to the copier, it
will immediately begin flashing the actual fax board - it will not wait for the restart and the
execution of the Download Shell process. Also note that the G3 Fax data type does not check the
current version installed. The data will be transferred no matter what the currently installed
version is.

Key: The Key data type does not check the currently installed version. This data file will be
transferred no matter what the currently installed version is.

Browser: The Browser data type does not check the currently installed version. This data file will
be transferred no matter what the currently installed version is.

TTS: The TTS data type does not check the currently installed version. This data file will be
transferred no matter what the currently installed version is.

Others: If a data type is not mentioned here, then it should behave the same in either Download
Mode and follow the general description given in this section.
ROM based models: All data on these models is being flashed to an FDIMM. It is important to
NOT power cycle the copier while ANY data is being flashed on these devices.

6C1-20 : Downloading/Uploading Data (Type 2) - Flashing


Service Support Tool User Manual

6C2 - Features and Functions: Downloading/Uploading Data (Type 2):ALL/ALL_HDF


Batch Files:

Starting with version 2.02 of the Service Support Tool, a new type of data file is supported. This is
a data file that actually does not contain data but rather a listing of commands to download
specific data files in sequence. This is a Batch File that can be used to minimize the interaction of
a user with the Service Support Tool - particularly when downloading a complete set of data to a
unit. These Batch Files will be provided by Canon USA for use in the field. They will be
distributed on System Software CDs or via e-Support.

Currently, there are two types of files that will be made available. One is named ALL and the
other is ALL_HDF. The ALL file is meant for reinstallation of software onto a machine that
already contains a working system (i.e. Download Mode in Service Mode can be entered). The
ALL_HDF is intended for use when an HDD has been formatted with HDFormat or when a new
service part HDD has been installed (i.e. there is no working system installed).
NOTE: ALL_HDF does NOT perform the HD Format. It is to be used after an HD Format has
been performed or a HDD replaced.

The difference in these files relates mainly to which Download Modes will be available. Despite
the reference to ALL, these Batch Files do not flash all possible data to the unit - specifically
options like G3 Fax are NOT included at this time. This is because they are options and may not
be installed in a given machine.
NOTE: Since ROM based models do NOT have a HDD, they will only have an ALL file
associated with them. They will NOT have an ALL_HDF file. Refer to the Device Specific Notes
section to identify such machines.

The ALL and ALL_HDF files will be referred to collectively in this document as Batch Files.

A Batch File is registered in the Service Support Tool in the same fashion as any other firmware
files. Multiple versions can be registered (i.e. versions for different System Software sets). If
multiple Batch Files are registered, the latest one (by System Software version number) will be
used by default. When selecting a Batch File for use, if the + sign next to the registered name
(i.e. ALL or ALL_HDF) is clicked, the list will expand to show version numbers. At this point, an
older Batch File may be selected for use.
In addition to registering the file for use in the Service Support Tool, it will also be examined and
the Service Support Tool will determine if the referenced firmware files are also registered. If
these files are not registered, the Batch File will not work for the purpose it is intended for so a
listing will be reported at registration to alert the user that files may be missing. The Batch File
itself will register OK. In the listing, checked items are registered and unchecked items are
missing. If multiple Batch Files are registered, all data files referenced will be in the listing so
there may be duplicates. This listing of potentially missing files is shown in the lower left hand
corner of the image at the top of the next page.

When a CD containing Batch Files is registered using the Batch Mode File Registration method,
the Batch Files themselves will be automatically registered last so that all data is registered first
and the list will reflect that. Previously (with v3.03/v3.04), the ALL_HDF Batch File might
register first and indicate that files are not registered when they may actually be registered. This
was corrected in v3.11.

NOTE: Starting with v3.03, a Batch File will work without all data files that are referenced being
registered. Therefore care needs to be taken to verify that all desired files are actually registered.
This is allowed so that undesired elements (such as extra Language or RUI files) may be skipped.

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Service Support Tool User Manual

This image shows the listing of potentially missing data files (lower left hand corner):

To utilize the Batch File, select it like any other data file under the appropriate model in the
Connect area. The Batch Files will list as the type of Batch File they are - currently ALL and
ALL_HDF as shown below:

6C2-2 : Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files


Service Support Tool User Manual

Select the appropriate Batch File:

If all the data files necessary for the particular Batch File are missing, a warning will be shown
(upper left hand side) and the Batch File will not be allowed to run. Pay attention to the fact that
common files, such as Key and SDICT, will count as necessary files and will allow the Batch File
to be run. This error is shown below:

Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files : 6C2-3


Service Support Tool User Manual

If some of the necessary data files are registered properly, then the execution of the Batch File can
continue. The Interface element (located at top center of the screen) will contain information for
the interface that may be used for the particular model being flashed. The appropriate extra
information (such as target TCP/IP Address) needs to be entered. Additionally, there are some
options as to how the Service Support Tool will react to attempting to flash the same or a lower
version of firmware to a device. Options are - Skip if versions the same and confirm if version
being flashed is older than currently installed, Confirm same or older version, Overwrite all (no
confirmation).

All messages (Instructional, Status, etc.) will be displayed in the box at the center of the screen.

After selecting the appropriate options, click the Start Batch Download button. This will
commence execution of the Batch File, which will most likely start with a message about starting
the proper Download Mode on the copier. An example is shown below:

What happens next will be based on the particular Batch File being used. There will be certain
standard messages that will be observed - particularly those directing a particular Download
Mode be entered on the copier.

During the actual flashing of data, the progress displays (both in the Service Support Tool and on
the copier LCD) will be observed as shown in Section 6C1.

The ALL_HDF type Batch File is for use when the HDD has been formatted or replaced by a new
service part HDD. In this case, there is no System Software loaded so there is no access to Service
Mode. The Safe Mode Download Mode needs to be used (starting the copier with the 2 and 8
keys pressed down). A message asking for that mode to be initiated on the copier is shown in the
image above.

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When all of the firmware that resides on the HDD is installed by an ALL_HDF Batch File, the
following message will appear:

This will be followed by:

Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files : 6C2-5


Service Support Tool User Manual

The copier needs to be restarted so that the installation process (as described in Section 6C) can be
completed and then the additional components may be flashed if desired. This will be explained in
a third message that will appear:

This will allow for the ability to stop the Batch File after the HDD has been refreshed and to
bypass the flashing of FDIMMs. As the ALL_HDF Batch File would be used after an HDD is
formatted or a new service part HDD (which is blank) is installed, this allows the data that resides
on the HDD to be reinstalled while skipping the FDIMM items that would also be flashed - i.e.
BootROM, DCON, RCON.

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Service Support Tool User Manual

It is important to read all messages and to follow their instructions. Failure to do so will result in
failures during the actual data flashing phases.

When data is actually being flashed, there will be progress displays as normal, and after each item
is completed, the following will be displayed:

This allows a Batch File execution to be paused or ended. If no action is taken in five seconds, the
execution of the Batch File will continue.

If the Batch File is paused at this point, the following will be displayed:

Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files : 6C2-7


Service Support Tool User Manual

When the Batch File execution is resumed, the following will be shown:

If a Batch File execution is ended instead, a confirmation dialog will appear as shown below
(Click OK to continue):

6C2-8 : Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files


Service Support Tool User Manual

This will be followed by this status screen (Click OK to continue):

If an error occurs during a flash operation, it will be indicated in its normal fashion and the
following will be displayed (Click Resume or Finish to continue):

Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files : 6C2-9


Service Support Tool User Manual

When all processes have been completed successfully, the following will be shown (Click OK
to continue):

6C2-10 : Downloading/Uploading Data (Type 2) - ALL/ALL_HDF Batch Files


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6C3 - Features and Functions: Downloading/Uploading Data (Type 2):HD Format:

Some machines will have Hard Drives (Service Parts) provided blank. In this case, there will be
an HDFormat data file that can be used with this Tool to prepare the HD for the System Software
installation. The HDFormat data file will actually be common to all devices that utilize the
procedures documented in this section. Since the file is common across models, it will register in
the Service Support Tool under iRXXXX or iRCXXXX.

As mentioned in the Device Specific Notes section, there are different methods for getting
machines into a download mode to accept data. For the devices supporting the HDFormat files,
there are two methods. In the Device Specific Notes section, these are referred to as Download
Modes C (holding down 2 & 8 while powering on the device) and E (Fixed IP Mode, then
accessed within Service Mode on the device). Each mode allows a different level of access to the
HD using HDFormat. Mode E allows limited access and can only format certain partitions it
does not allow for a complete format of the drive. Mode C allows for a complete format.
Screenshots to account for both of these modes will be shown.
NOTE: Some models allow partition (Mode E) formatting ONLY through Service Mode - not
through the Service Support Tool. Refer to the Device Specific Notes section for a note on the use
of this Service Mode mechanism.

NOTE: Some Partition format processing actually takes place on the subsequent startup cycle of
the unit. This will cause the startup to take a greater amount of time than usual. This will only
affect the first startup after formatting - subsequent startups will return to the normal length of
time. Additionally, MEAP enabled devices will need some extra time as well on first startup -
once the MEAP arrow appears active on the LCD, the process is complete. Do NOT power off the
device while this extra processing is happening as this can result in corruption of the HDD.

To format the HDD in a unit select the appropriate model in the Connect area, as shown below:

Downloading/Uploading Data (Type 2) - HD Format : 6C3-1


Service Support Tool User Manual

Select the Single option, as shown below:

Click on the Start button to continue. If the HDD in the copier currently contains System
Software, follow the steps starting on page 6C3-6. If the HDD in the copier is a newly installed
service part HDD, continue with the steps as shown on page 6C3-3.

6C3-2 : Downloading/Uploading Data (Type 2) - HD Format


Service Support Tool User Manual

HDD without System Software (service part)


NOTE: Service Support Tool v3.04 or later is REQUIRED in this situation. If Service Support
Tool v3.03 is used, the following will be displayed after clicking on the Start button:

This issue was corrected in Service Support Tool v3.04. With this version or later, the following
will be seen instead:

Downloading/Uploading Data (Type 2) - HD Format : 6C3-3


Service Support Tool User Manual

If Return to Main Menu is clicked at this point instead of Execute HDD format, the following
error message will be displayed. Click on Return to Main Menu to return to the main menu. The
next time an attempt is made to connect to this copier, the option to format the HDD will be
presented again.

If Execute HDD format is clicked, the following will be displayed while the HDD is being
formatted:

6C3-4 : Downloading/Uploading Data (Type 2) - HD Format


Service Support Tool User Manual

While the HDD is being formatted, the following two messages will be displayed on the copier
LCD. The first message will be overwritten by the second one.

After the HDD is formatted, the following will be displayed and software can then be flashed to
the HDD:

Downloading/Uploading Data (Type 2) - HD Format : 6C3-5


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HDD already containing System Software


Click on the Start button to get the following screen:

Click on Format HDD to access the area to perform either a partition or complete format. As
mentioned previously, what can be formatted will change depending on Download Mode and
model.

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A list will be shown on the right hand side of the screen. It will list items for both Safe Mode
(Download Mode C) and Normal Mode (Download Mode E). For Safe Mode, there will be entries
for ALL and BOOTDEV. Normal Mode will show other individual partitions (except
BOOTDEV) which may vary by particular device. If the particular model connected to requires
partition formatting to be done through Service Mode, there will be no partitions listed under
Normal Mode. At this point, the desired partition target should be selected. This will be a partition
or ALL for a full HDD format. This screen and this procedure will be the same regardless of
which Download Mode is in use. However, only items for the Download Mode in use can be
selected and utilized. If a target for the Download Mode not in use is selected, the following error
(in the upper right hand corner) will be displayed as soon as the target is selected:

The following instructions will be appropriate for formatting both partitions and the entire HDD.
The only difference is which target is selected and there is a slightly different message on the
copier LCD when the entire HDD is formatted. This will be indicated where appropriate.

Downloading/Uploading Data (Type 2) - HD Format : 6C3-7


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To perform a format, select the desired target (partition or ALL) after making sure to start in the
appropriate Download Mode. This is shown below:

Once the target is selected, the Start button will become active and there will be a description of
the target area in the lower right hand corner of the screen. Click on Start and the following
confirmation screen will be shown:

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Service Support Tool User Manual

If Cancel is clicked at this point, the following screen will be shown (note the message in the
upper right hand corner) - Click OK to continue:

If Execute Formatting is clicked instead, the following status screen will be shown (note the
message in the upper right hand corner):

Downloading/Uploading Data (Type 2) - HD Format : 6C3-9


Service Support Tool User Manual

While the HDD is being formatted, the following two messages will be displayed on the copier
LCD. The first message will be overwritten by the second one. The timeframe for display of the
first message may be very short - particularly if only a partition is being formatted.

Additionally, if a complete HDD format is being done (ALL was the selection in Safe Mode), the
final message will appear as shown below:

6C3-10 : Downloading/Uploading Data (Type 2) - HD Format


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Once the format is complete, the screen in the Service Support Tool will appear as shown below:

Click OK to return to the Download area screen.

Downloading/Uploading Data (Type 2) - HD Format : 6C3-11


Service Support Tool User Manual

At this point, other partitions may be formatted, other tasks may be performed (such as using
Download Firmware to load System Software on the device) or click on Return to Main
Menu to return to the main menu and perform other tasks.

NOTE: When performing a full HD format, there will be no System Software left for the machine
to use. This will cause an error code to be displayed on startup E602-0002. Remember to install
System Software (and other files as necessary, such as RUI and Language) to return the machine
to a functional state.

6C3-12 : Downloading/Uploading Data (Type 2) - HD Format


Service Support Tool User Manual

6C4 - Features and Functions: Downloading/Uploading Data (Type 2):Serial Downloading


using the Downloader PCB:

Some devices, such as the Finisher-T1, will require the use of the Downloader PCB
(FY9-2034-000). This device provides a serial (RS232C) connection for flashing. The
Downloader PCB is shown below:

Ref. Name
[1] START/STOP button
[2] LOAD LED
[3] Model indicator LED
[4] Power indicator LED
[5] RS-232C cable
[6] Cable A (9-pin; about 70 cm in length)
[7] Cable B (7-pin; about 50 cm in length)

[5] [8] [1] [2] [3] [4] [7] [6] [8] RS-232C connector

Figure 2-1

The example in this section will be specifically for a Finisher-T1, but the procedure would follow
for any device that utilizes the Downloader PCB.

NOTE: It is possible that a Flash ROM will be changed to a Mask ROM in the course of
production. Therefore, it is possible that units that were flashable may become unflashable over
time, requiring a physical change of the ROM to upgrade. Check the appropriate Service
documentation to confirm the flashing ability of a particular unit.

First, power off all devices and remove the appropriate covers to gain access to the PCB to be
flashed. Then, connect the Downloader PCB to both the PC (via RS-232C cable) and the device to
be flashed (for the Finisher-T1 this would be with Cable B to J723 on the Finisher-T1 PCB). After
connecting both cables, power on the PC and start the copier in the appropriate download mode
(for the Finisher-T1 this would be holding down the 2 & 8 buttons at startup until Download
Mode is displayed on the LCD). Please refer to the Device Specific Notes section of this manual
for any device specific information and details.
When the unit is powered on, the power indicator of the Downloader PCB should be on.

The Downloader PCB utilizes a COM port on the PC. This COM port can be changed in the
System Management area of the Service Support Tool - refer to Page 6-4.

Downloading/Uploading Data (Type 2) - Downloader PCB : 6C4-1


Service Support Tool User Manual

From the Connect area, select the appropriate model and file (in this example, the
CONTROLLER for Finisher-T1) as shown below, and click on the Start button:

Instructions will appear as follows (Follow them and then click on OK):

6C4-2 : Downloading/Uploading Data (Type 2) - Downloader PCB


Service Support Tool User Manual

When the Start/Stop button on the Downloader PCB is presed, verify that the Start LED turns on.
After clicking on OK, the following will be shown:

Select the desired version and the Start button will become active:

Downloading/Uploading Data (Type 2) - Downloader PCB : 6C4-3


Service Support Tool User Manual

When the Start button is clicked, the current stage of the process will be highlighted in the
listing on the right hand side of the window. The process for Initial and Setup are very quick, and
will be followed by the Erase process as shown below:

After the Erase procedure, the Write process will be indicated. Progress of the Write process can
be followed by observing either the bar at the top of the window or by the image of the IC on the
right hand side of the window filling from bottom to top. This is shown below:

6C4-4 : Downloading/Uploading Data (Type 2) - Downloader PCB


Service Support Tool User Manual

When the process is complete, the screen below will be displayed. Click OK to continue.

At this point, press the Start/Stop button on the Downloader PCB and verify that the Start LED is
off. Power off both the PC and the unit, disconnect the cables and reinstall the covers.

Downloading/Uploading Data (Type 2) - Downloader PCB : 6C4-5


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6C4-6 : Downloading/Uploading Data (Type 2) - Downloader PCB


Service Support Tool User Manual

6C5 - Features and Functions: Downloading/Uploading Data (Type 2):USB Memory Device:

Some devices will allow the use of a USB memory Device to perform certain upgrading and
servicing functions. These devices will be listed in the Device Specific Notes section. Please refer
to the tables there for devices that support this functionality.

When utilizing a USB memory Device, the device will need to be prepared by using the Service
Support Tool (v3.21 or later). The process of this preparation, as well as the use of the USB
Memory Device, will be described in this section.
NOTE: Uploading and Downloading of Backup Data is NOT possible with a USB Memory
Device - this MUST be done via the Service Support Tool directly.

Getting Ready
The following items will need to be completed before it will be possible to utilize a USB Memory
Device.

1. A computer with Service Support Tool v3.21 (or later) and a USB port will need to be
available.
2. The System Software CD for the desired target device will need to be registered in the Service
Support Tool.
3. An appropriate USB Memory Device will need to be available. Refer to page 3-1 for
specifications and related notes.
4. Attach the USB Memory Device to the computer. Note the Drive Letter assigned to it.

Preparation
The following process describes how to prepare a USB Memory Device for use in flashing
System Software, and related files, to a supported copier.
NOTE: Only data that can be flashed with the Service Support Tool over a Network connection
can be flashed with a USB Memory Device. For example, Finisher data normally flashed with the
Service Support Tool and the Downloader PCB cannot be flashed with a USB Memory Device.

The process description starts on the following page.

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Service Support Tool User Manual

At the initial screen of the Service Support Tool, click on the USB button. This will change the
Connect button to Export Firmware as shown below:

From the pop-up menu in the lower left hand corner, select the Drive Letter for the USB Memory
Device. When the device is selected, there will be an indication, also in the lower left hand corner,
with details (validity, format, free space, etc.) about the device. This is shown below:

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Service Support Tool User Manual

Next select the desired Series from the pop-up list on the right hand side of the window:

After selecting the Series, select the desired Version from the pop-up list as shown below:

Downloading/Uploading Data (Type 2) - USB Memory Device : 6C5-3


Service Support Tool User Manual

After making the Version selection, the Service Support Tool will check to see the registration
status of the desired System Software version and its related items. The display on the right hand
side of the window will show all components of the desired System Software set. The Service
Support Tool will indicate Y (registered) or N (not registered) next to each item. Non-registered
items will obviously not be copied to the USB Memory Device and therefore cannot be flashed
onto a target copier. An example of these markings is shown below:

Click on the Start button to initiate the process of transferring the data to the USB Memory
Device. While the data is being transferred, the screen below will be displayed. Note the message
in the upper right hand side of the screen.

6C5-4 : Downloading/Uploading Data (Type 2) - USB Memory Device


Service Support Tool User Manual

Once the transfer is completed, the following screen will be shown:

Click OK to continue. Exit the Service Support Tool and properly remove the USB Memory
Device from the computer as per the appropriate Operating System mechanism.

Connecting to Copier
1. Make sure Copier is powered OFF. If it is not, properly power down the Copier.
2. Connect the USB Memory Device to the USB port on the Copier.
3. If there is a Network cable attached to the Copier, disconnect it.
4. Start the Copier in the desired Download Mode (Normal or Safe/2&8) depending on the desired
task. Copier behavior as to what items or tasks can be performed in each of the Download Modes
is the same whether it is a direct Service Support Tool connection or a USB Memory Device. It is
NOT necessary to hold down the 1&7 keys to start in Normal Mode when using a USB Memory
Device. If starting in Normal Mode, enter Service Mode and Download Mode
(Copier>Function>System>Download) as would be done with a connection with a computer and
the Service Support Tool.
5. When in Download Mode, a download Menu (USB) title should be observed instead of the
normal Download Mode. If download Menu (USB) is not observed, the copier did not
recognize the USB Memory Device. Refer again to the specifications and notes on page 3-1 and
make sure the USB Memory Device fits all of the specifications.
NOTE: The Service Support Tool cannot be used while a USB Memory Device is in use on a
copier. The copier will NOT communicate with the Service Support Tool when it has detected a
USB memory Device.

Downloading/Uploading Data (Type 2) - USB Memory Device : 6C5-5


Service Support Tool User Manual

Download Menu (USB)


The contents of the download Menu (USB) will change depending on Download Mode and other
criteria. The following is the menu when the copier is started in Normal Mode (1&7):

Note that even though Format HDD is present, it is not possible to use this command. If
selected, it will bring up a screen where the only choice is to return to the main menu. This is
shown below:

The Shutdown command is available since System Software is active at this point.

The following is the menu when the copier is started in Safe Mode (2&8):

Note that Shutdown is not available in this mode since System Software is NOT active at this
point. Format HDD will become Format HDD (ALL) if a HDD has been replaced with a
service part HDD.
The following sections will discuss each of the potentially available functions.

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Upgrade (Auto)
The System Software, and related data, on the copier and on the USB Memory Device are
compared. Any data on the USB memory Device that is newer than that on the copier will be
transferred over to the HDD and installed onto the system on the next reboot. Some data types
will transfer no matter what version is currently installed as they cannot collect version
information for comparison - Key, TTS, Browser, DCON (in Safe Mode), RCON (in Safe Mode)
- so make sure that the USB memory Device has been prepared with the latest versions.

Press 1 to select Upgrade (Auto) and the following will be displayed on the copier LCD:

Press 0 to begin or any other key to cancel and return to the menu.

When executing, file names will be displayed on the copier LCD as they are copied. This is
shown below:

After all files are transferred, the copier will restart automatically and enter the download-shell for
file processing/installation as shown below:

Downloading/Uploading Data (Type 2) - USB Memory Device : 6C5-7


Service Support Tool User Manual

After this completes, the following will be displayed:

Properly turn off the power, remove the USB Memory Device and then turn the power back on.

Upgrade (w Confirmation)
This option will work basically the same as the Upgrade (Auto) described previously with the
following exceptions:

1. If data on the USB Memory Device is the same or an older version than what is on the copier,
the following message will be displayed:

Press 0 to copy the file, and install, anyway or press any other key to skip.

2. The copier will not automatically restart and enter the download-shell after transferring the
selected data. This restart must be done manually. The copier LCD at this point will appear
similarly to what is shown below:

6C5-8 : Downloading/Uploading Data (Type 2) - USB Memory Device


Service Support Tool User Manual

The previous screen shows the message displayed when in Safe Mode (+++ Switch OFF the
power then ON. +++). In Normal Mode, this will be replaced with a message ---Please hit any
key---. When any key is pressed, the LCD will display a message to turn off the main power
switch. This is the same message seen when doing a normal shutdown on the copier. This
message is shown below:

Follow the appropriate directions to properly power off the copier. When power is off, remove the
USB Memory Device and then turn the power back on. The copier will then go into the
download-shell and install the data. After this is complete, the final restart will need to be done
manually as usual.

Upgrade (Overwrite all)


This option behaves identically to the Upgrade (w Confirmation) described previously except that
no message will be displayed if a data item is older or the same as the currently installed item on
the copier. All data on the USB Memory Device will be transferred over and installed. It will also
follow the same system of manual restarts described for Upgrade (w Confirmation).

Format HDD/Format HDD (ALL)


The format function is only available in Safe Mode. To format individual partitions, as would
normally be done in Normal Mode, utilize Service Mode on the copier. This is described in the
Device Specific Notes section.

In Safe Mode, this function will be either Format HDD or Format HDD (ALL). The
difference will be whether the HDD in the copier is a just installed service part HDD or not. If the
HDD has just been installed, the Format HDD (ALL) option will be available. This will do a
complete format and partitioning of the new HDD. If the HDD has been previously prepared (i.e.
formatted in the copier via this method or the Service Support Tool), the Format HDD option
will be the one available. This will allow formatting of the BOOTDEV partition.

When this option is selected, the following will appear to allow the selection of the partition (if
this command is used in Normal Mode, the only choice here will be Return to Main Menu):

Downloading/Uploading Data (Type 2) - USB Memory Device : 6C5-9


Service Support Tool User Manual

Press 0 to begin formatting. In the case of either Format HDD command, progress will be
displayed as shown below:

When any key is pressed, the Main Menu will be displayed again.

NOTE: Remember to install System Software (and associated files) after formatting the HDD.

Backup
This function is strictly for Canon developmental purposes. It does NOT backup any data like the
Service Support Tool does. Data backup should still be performed using the Service Support Tool.
DO NOT USE THIS FUNCTION.

Restore former version


This option performs the same function as Restore Backup System in the Service Support Tool
(refer to Section 6C1). If there is no backup System Software, this option will not be available. If
selected, the backup and active System Software versions will swap. After completion, a restart
will be necessary as shown below:

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The previous screen shows the message displayed when in Safe Mode (+++ Switch OFF the
power then ON. +++). In Normal Mode, this will be replaced with a message ---Please hit any
key---. When any key is pressed, the LCD will display a message to turn off the main power
switch. This is the same message seen when doing a normal shutdown on the copier. This
message is shown below:

Properly turn off the power, remove the USB Memory Device and then turn the power back on.

Clear downloaded files


This option performs the same function as the Clear button in the Service Support Tool. This is
described in Section 6C. If data has been transferred via Upgrade (w Confirmation) or Upgrade
(Overwrite all), and the power has not yet been turned off, this option can be used to clear these
files before they are processed. If power has already been turned off, start the copier in Safe Mode
to access this function and clear the data. When the clearing process is complete, the copier LCD
will appear as shown below (pressing any key will return to the Main Menu):

Downloading/Uploading Data (Type 2) - USB Memory Device : 6C5-11


Service Support Tool User Manual

Shutdown
In Normal Mode, this option will be available. Using this option will initiate a proper shutdown of
the copier. Follow the directions and turn off power when directed:

Press 0 to initiate the shutdown. This will bring up the following message:

After power is turned off, remove the USB Memory Device.

6C5-12 : Downloading/Uploading Data (Type 2) - USB Memory Device


Service Support Tool User Manual

7 - Device Specific Notes:

This section will provide some information with regard to using the Service Support Tool with
certain specific devices. The following tables show which devices are supported in which of the
download modes:
imageRUNNER/iR Products (1/3)
Device Serial Parallel* Network USB USB
(Downloader Low High (Ethernet- Memory
PCB) Speed Speed TCP/IP) Device
Mode Mode
imageRUNNER 330/400 No Yes No No No No
imageRUNNER 400S/400V No Yes No No No No
(Monterey Blue Panel)
imageRUNNER 550/600/60/600V No Yes No No No No
imageRUNNER 1023/1023/1023iF No No No No Yes No
imageRUNNER 1600/2000 No No No No Yes No
Finisher-L1 (using Downloader PCB) Yes No No No No No
imageRUNNER 2010F No No No No Yes No
G3 Fax No No No No Yes No
Finisher-L1 (using Downloader PCB) Yes No No No No No
imageRUNNER 2016/2020 No No No No Yes No
Finisher-U1 (using Downloader PCB) Yes No No No No No
imageRUNNER 2016i/2020i No No No No Yes No
Finisher-U1 (using Downloader PCB) Yes No No No No No
imageRUNNER 2018/2022 No No No No Yes No
imageRUNNER No No No No Yes No
2018i/2022i/2025i/2030i
imageRUNNER 2200/2800/3300 No Yes Yes Yes No No
G3 Fax No Yes Yes Yes No No
(System Software 6.01 and later)
(This version MUST be installed to get
flash capability for the G3 Fax Board)
DADF-H1, Finisher-J1 Yes No No No No No
(using Downloader PCB)
imageRUNNER 2220N/3320N No Yes Yes Yes-Fixed No No
IP Mode**
G3 Fax No Yes Yes Yes-Fixed No No
IP Mode**
DADF-H1, Finisher-J1 Yes No No No No No
(using Downloader PCB)
imageRUNNER 2220i/3320i No Yes Yes Yes-Fixed No No
IP Mode**
G3 Fax No Yes Yes Yes-Fixed No No
IP Mode**
DADF-H1, Finisher-J1 Yes No No No No No
(using Downloader PCB)

Device Specific Notes : 7-1


Service Support Tool User Manual

imageRUNNER/iR Products (2/3)


Device Serial Parallel* Network USB USB
(Downloader Low High (Ethernet- Memory
PCB) Speed Speed TCP/IP) Device
Mode Mode
imageRUNNER 2230/2830/3530 No No No Yes-Fixed No No
ROM based IP Mode**
Finisher-S1 (using Downloader PCB) Yes No No No No No
imageRUNNER 2230/2830/3530 No No No Yes-Fixed No No
HDD based IP Mode**
Finisher-S1 (using Downloader PCB) Yes No No No No No
imageRUNNER 3025/3030/3035/3045 No No No Yes-Fixed No No
IP Mode**
G3 Fax (Super G3 Multi-Line Fax No No No Yes-Fixed No No
Board-D1 ONLY) IP Mode**
Finisher-AE1, Saddle Finisher-AE2, Yes No No No No No
Finisher-S1, Puncher Unit-M1
(using Downloader PCB)
imageRUNNER 2270/2870/3570/4570 No No No Yes-Fixed No No
IP Mode**
G3 Fax (Super G3 Multi-Line Fax No No No Yes-Fixed No No
Board-D1 ONLY) IP Mode**
Finisher-Q3, Saddle Finisher-Q4, Yes No No No No No
Finisher-S1, Puncher Unit-M1
(using Downloader PCB)
imageRUNNER 3300i No Yes Yes Yes No No
G3 Fax No Yes Yes Yes No No
DADF-H1, Finisher-J1 Yes No No No No No
(using Downloader PCB)
iR3250 No Yes Yes Yes No No
imageRUNNER 5000 No Yes Yes No No No
(old Main Controller)
(System Software prior to 11.03)
(old Main Controller) No Yes Yes Yes No No
(System Software 11.03 and later)
(This version MUST already be
installed to get Network download
functionality)
imageRUNNER 5000 No Yes Yes Yes No No
(new Main Controller)
imageRUNNER 5000i No Yes Yes Yes No No
imageRUNNER 6000 No Yes Yes Yes No No
imageRUNNER 5020/6020 No Yes Yes Yes-Fixed No No
IP Mode**
imageRUNNER 5020i/6020i No Yes Yes Yes-Fixed No No
IP Mode**
imageRUNNER 5055/5056/5075 No no No Yes-Fixed No Yes
IP Mode**
Note: * and ** notes are on page 7-5.

7-2 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER/iR Products (3/3)


Device Serial Parallel* Network USB USB
(Downloader Low High (Ethernet- Memory
PCB) Speed Speed TCP/IP) Device
Mode Mode
Puncher Unit-AT1, Finisher-AD1, Yes No No No No No
Saddle Finisher-AD2, Document
Insertion Unit/Document Folding Unit
(using Downloader PCB)
imageRUNNER 5070/5570/6570 No No No Yes-Fixed No No
IP Mode**
Puncher Unit-M1, Finisher-T1, Yes No No No No No
Saddle Finisher-T2
(using Downloader PCB)
imageRUNNER 7086/7095/7105 No No No Yes-Fixed No Yes
imageRUNNER 7095 Printer IP Mode**
Finisher-V1, Saddle Finisher-V2, No No No Yes-Fixed No Yes
Document Insertion Unit-C1, Perfect IP Mode**
Binder-A1, Stacker-A1
(through Copier Main Body)
DADF (imageRUNNER 7095/7105) Yes No No No No No
(using Downloader PCB)
imageRUNNER 7200 No Yes Yes Yes No No
imageRUNNER 8070 No No No Yes-Fixed No No
IP Mode**
imageRUNNER 85 No Yes Yes Yes No No
imageRUNNER 85+ No No No Yes-Fixed No No
IP Mode**
imageRUNNER 8500 No Yes Yes Yes No No
imageRUNNER 9070 No No No Yes-Fixed No No
IP Mode**
imageRUNNER 105 No Yes Yes Yes No No
imageRUNNER 105+ No No No Yes-Fixed No No
IP Mode**
imageRUNNER C3100 No No No Yes-Fixed No No
IP Mode**
Puncher Unit-M1, Finisher-P1, Yes No No No No No
Finisher-Q1/Q3, Saddle
Finisher-Q2/Q4
(using Downloader PCB)
imageRUNNER C3170 No No No Yes-Fixed No Yes
IP Mode**
G3 Fax (Super G3 Multi-Line Fax No No No Yes-Fixed No Yes
Board-F1 ONLY) IP Mode**
Puncher Unit-M1, Finisher-P1, Yes No No No No No
Finisher-Q3, Saddle Finisher-Q2/Q4
(using Downloader PCB)

Note: * and ** notes are on page 7-5.

Device Specific Notes : 7-3


Service Support Tool User Manual

imageRUNNER C Products

Device Serial Parallel* Network USB USB


(Downloader Low High (Ethernet- Memory
PCB) Speed Speed TCP/IP) Device
Mode Mode
imageRUNNER C5800/C6800 No No No Yes-Fixed No No
IP Mode**
Finisher-R1, Saddle Finisher-R2 Yes No No No No No
Puncher Unit-M1
(using Downloader PCB)
imageRUNNER C5870U/C6870U No No No Yes-Fixed No Yes
IP Mode**
Finisher-R1, Saddle Finisher-R2 Yes No No No No No
Puncher Unit-M1
(using Downloader PCB)

Note: * and ** notes are on page 7-5.

7-4 : Device Specific Notes


Service Support Tool User Manual

Color Products

Device Serial Parallel* Network USB USB


(Downloader Low High (Ethernet- Memory
PCB) Speed Speed TCP/IP) Device
Mode Mode
imageCLASS C2100 No Yes No No No No
Color imageRUNNER C2050 No Yes No No No No
Color imageRUNNER C2058 No Yes No No No No
Color imageRUNNER C3200 No No No Yes-Fixed No No
IP Mode**
Finisher-M1 (using Downloader PCB) Yes No No No No No
Color imageRUNNER C2620/C3220 No No No Yes-Fixed No No
IP Mode**
Finisher-M1 (using Downloader PCB) Yes No No No No No
Color imageRUNNER C2880/C3380 No No No Yes-Fixed No Yes
IP Mode**
Finisher-Y1, Saddle Finisher-Y2, Yes No No No No No
Puncher Unit-M
Color imageRUNNER C4080/ C4580/ No No No Yes-Fixed No Yes
C5180, C5185 IP Mode**
Finisher-W1, Saddle Finisher-W2, Yes No No No No No
Finisher-X1
CLC 1100 Series No Yes No No No No
CLC 3900/3900+ No Yes No No No No
CLC 4000 No Yes No No No No
Stacker-B1 (using Downloader PCB) Yes No No No No No
CLC 5000/5000+ No Yes No No No No
CLC 5100 No Yes No No No No
Stacker-B1 (using Downloader PCB) Yes No No No No No
imagePRESS C1 No No No Yes-Fixed No Yes
IP Mode**
Finisher-AA1/ Saddle Finisher-AA2 No No No No No No
imagePRESS 700VP No No No Yes-Fixed No Yes
IP Mode**
Finisher-AB1, Saddle Finisher-AB2, No No No Yes-Fixed No Yes
High Capacity Stacker-C1,POD IP Mode**
Deck-A1

*NOTE: Devices with a Parallel port can also utilize the USB-Parallel Cable. Refer to the
USB-Parallel Cable topic in this section for important restrictions and details.

**NOTE: Fixed IP Mode is a mode where a fixed IP address (172.16.1.100) is used for flashing
the unit. This fixed IP address is used by the machine when started in either Download Mode
supported by the unit (C - Download Mode and E - Service Mode). The end-user IP information is
retained and does not need to be altered to perform flashing.

Device Specific Notes : 7-5


Service Support Tool User Manual

Some devices share common data files across many models. Therefore the Model Name that the
firmware is registered under may not exactly match the model being updated. The following
tables lists these models and what Model Name they will be registered under. The multiple
versions of imageRUNNER 5000 and CLC11xx are listed as well for clarification.

imageRUNNER/imageRUNNER C Products (1/2)

Device Registered Model Name


Finisher-Q1/Q3/R1 Fin_QR**
Saddle Finisher-Q2/Q4/R2 (CONTROLLER and SADDLE)
Finisher-S1 FinZW1
Finisher-U1 FinZW2
imageRUNNER 330/400 iR400_33
imageRUNNER 400S/400V (Monterey Blue Panel)
imageRUNNER 550/600/60/600V iR600_60
imageRUNNER 1023/1023N/1023iF iR1023
imageRUNNER 1600/2000 iR1600US
imageRUNNER 2010F iR1610US - System
iR1610 - G3 Fax
imageRUNNER 2016/2020 iR2020
imageRUNNER 2016i/2020i iR2020i_MF7200
imageRUNNER 2018/2022 iR2030
imageRUNNER 2018i/2022i/2025i/2030i iR2030i
imageRUNNER 2200/2800/3300 iR2200/iR2200N
imageRUNNER 3300i iR2200i/iR2200iN
imageRUNNER 2220N/3320N iR2220/iR2220N
imageRUNNER 2220i/3320i
imageRUNNER 2230/2830 ROM based iR2230
imageRUNNER 2230/2830 HDD based iR2230HD
iRXXXX - HDFormat, Key
imageRUNNER 3530 ROM based iR3530 - DCON
iR2230 - everything else
imageRUNNER 3530 HDD based iR3530HD - DCON
iRXXXX - HDFormat, Key
iR2230HD - everything else
imageRUNNER 3025/3030 iR3025DCON
iRXXXX - HDFormat, Key
imageRUNNER 3035/3045 iR3045 - DCON
iRXXXX - HDFormat, Key
iR3045 - everything else
imageRUNNER 2270/2870 iR2270
iRXXXX - HDFormat, Key
imageRUNNER 3570/4570 iR3570 - DCON
iRXXXX - HDFormat, Key
iR2270 - everything else

Note: * and ** notes are on page 7-8.

7-6 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER/imageRUNNER C Products (2/2)

Device Registered Model Name


imageRUNNER 5000 (old Main Controller) iR5000/iR5000N
imageRUNNER 5000 (new Main Controller) iR5000d/iR5000dN
imageRUNNER 6000
imageRUNNER 5000i iR5000i/iR5000iN
(System Software v9.01 and earlier)
(without Controller Upgrade Kit)
imageRUNNER 5000i iR5000i - HD Format
(System Software v40.09 and higher) iR5000iUG - Language, RUI
(with Controller Upgrade Kit) iR5000iNUG - BootROM, System
imageRUNNER 5020/5020i/6020/6020i iR5020/iR5020N
imageRUNNER 5070/5570/6570 iR5570
iRXXXX - HDFormat, Key
imageRUNNER 7086/7095/7105/7095 Printer iR7105
iR5570 - RCON (iR7086)
iRYYYY - HDFormat, Key, SDICT
ADFY4 - DADF (iR7095/7105)
imageRUNNER 8070/85+ iR8070
iRXXXX - HDFormat, Key
imageRUNNER 85/8500 iR8500/iR8500N
imageRUNNER 9070/105+ iR9070
iRXXXX - HDFormat, Key
Puncher Unit-M1 Pun_LMNP
imageRUNNER C3100 iRC3100
iRXXXX - HDFormat, Key
imageRUNNER C3170 iRC2570
iRC3100 - RCON
iRCXXXX - HDFormat, Key, SDICT
imageRUNNER C5800/C6800 iRC6800
imageRUNNER C5870U/C6870U iRC6870
iRC6800 - RCON
iRCXXXX - HDFormat, Key, SDICT

Note: * and ** notes are on page 7-8.

Device Specific Notes : 7-7


Service Support Tool User Manual

Color Products

Device Registered Model Name


Color imageRUNNER C2050 iR_C2100*
Color imageRUNNER C2058 iR_C2105*
Color imageRUNNER C2620/C3220 iRC3220
Color imageRUNNER C2880/C3380 iRC3380
Color imageRUNNER C4580/C5180 iRC5180
CLC 1100 CLC1100
CLC 1110 CLC1110
CLC 1120, CLC 1150 CLC1100S
CLC 1140, CLC 1180 CLC1180
CLC 3900+ CLC3900P
CLC 5000+ CLC5000P
imagePRESS C1 iPR_C1
imagePRESS 7000VP iRPC7000VP
imageCLASS C2100 CP660
Stacker-B1 STK-iR-C

*NOTE: There are three file types for the Color imageRUNNER C2050/C2058 machines. These
are D-CON, R-CON and S-CON. Both the D-CON and S-CON files are specific to either a Color
imageRUNNER C2050 or a Color imageRUNNER C2058, while the R-CON is the same for both
machines. There may be times when the common file is registered under a different model than
what it will be used for. Please refer to the Color imageRUNNER note at the end of this section.
**NOTE: Finisher-Q1/Q3/R1 use CONTROLLER data and Saddle Finisher-Q2/Q4/R2 use both
CONTROLLER and SADDLE data.

7-8 : Device Specific Notes


Service Support Tool User Manual

The following tables show the files and extensions that should be present for each device and type
of software file set:

imageRUNNER/iR Products (1/4)

Device/Software Type Files and Extensions


imageRUNNER 330/400 Filename.PRG, Filename.IFT,
imageRUNNER 400S/400V (Monterey Blue Panel) Filename.IRD
imageRUNNER 550/600/60/600V
imageRUNNER 1600/2000 System Software Filename.IFT, Filename.PRG
Finisher-L1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2010F System Software, G3 Fax Filename.IFT, Filename.PRG
Finisher-L1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2016/2020 System Software, BootROM, Filename.IFT, Filename.BIN
PCL Printer Kit-J1
Finisher-U1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2016i/2020i System Software, BootROM, Filename.IFT, Filename.BIN
Language, PCL Printer
Kit-J1(Standard)
Finisher-U1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2018/2022 System Software, BootROM, Filename.IFT, Filename.BIN
PCL Printer Kit-V1
Finisher-U2 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER System Software, BootROM, Filename.IFT, Filename.BIN
2018i/2022i/2035i/2030i Language, PCL Printer
Kit-V1(Standard)
Finisher-U2 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2200/2800/3300 System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax
imageRUNNER 3300i RUI Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DADF-H1, Finisher-J1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2220N/3320N System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax (System has multiple PRG files)
imageRUNNER 2220i/3320i RUI, MEAP Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DADF-H1, Finisher-J1 Filename.PRG, Filename.IFT,
Filename.IRD

Device Specific Notes : 7-9


Service Support Tool User Manual

imageRUNNER/iR Products (2/4)

Device/Software Type Files and Extensions


imageRUNNER 2230/2830/3530 System Software, BootROM, Filename.DSH, Filename.PRG
ROM based Language
DCON, RCON, Finisher-S1 Filename.PRG, Filename.IFT,
Filename.IRD
imageRUNNER 2230/2830/3530 System Software, BootROM, Filename.DSH, Filename.PRG
HDD based Language (System has multiple PRG files)
RUI, Filename.DSH, Filename.LST,
Key (iRXXXX) Filename.DAT
DCON, RCON, Finisher-S1 Filename.PRG, Filename.IFT,
Filename.IRD
HDFormat (iRXXXX) Filename.IFT
imageRUNNER 3025/3030/3035/3045 System Software, BootROM, Filename.IFT, Filename.PRG
Language (System has multiple PRG files)
RUI, MEAP Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
imageRUNNER 2270/2870/3570/4570 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (System has multiple PRG files)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRXXXX) Filename.DAT
DCON, RCON, Finisher-Q3, Filename.PRG, Filename.IFT,
Saddle Finisher-Q4, Filename.IRD
Finisher-S1,
Puncher Unit-M1
HDFormat (iRXXXX) Filename.IFT
G3 Fax Filename.IFT, Filename.PRG
(Super G3 Multi-Line Fax
Board-D1 ONLY)
iR3250 System Software Filename.IFT, Filename.SYM,
Filename.PRG
RUI Filename.IFT plus many extra
files/folders
imageRUNNER 5000 System Software, BootROM Filename.IFT, Filename.PRG
(old Main Controller)
imageRUNNER 5000 RUI Filename.IFT plus many extra
(new Main Controller) files/folders
imageRUNNER 6000 HD Format Filename.IFT
imageRUNNER 5000i System Software, BootROM, Filename.IFT, Filename.PRG
Language
RUI Filename.IFT plus many extra
files/folders
HD Format Filename.IFT

7-10 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER/iR Products (3/4)

Device/Software Type Files and Extensions


imageRUNNER 5020/6020 System Software, BootROM, Filename.IFT, Filename.PRG
Language (System has multiple PRG files)
imageRUNNER 5020i/6020i RUI, MEAP Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
imageRUNNER 5055/5065/5075 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (System has multiple PRG files)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRXXXX) Filename.DAT
DCON, RCON, Finisher-T1, Filename.PRG, Filename.IFT,
Saddle Finisher-T2, Filename.IRD
Puncher Unit-M1 no IRD file for Finisher-T1/T2
CONTROLLER data
HD Format (iRXXXX) Filename.IFT
imageRUNNER 5070/5570/6570 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (System has multiple PRG files)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRXXXX) Filename.DAT
DCON, RCON, Filename.PRG, Filename.IFT,
Finisher-AD1, Filename.IRD
Saddle Finisher-AD2, no IRD file for
Puncher Unit-AT1, Finisher-AD1/AD2
Document Insertion/Folding CONTROLLER data
Unit-F1
HD Format (iRXXXX) Filename.IFT
imageRUNNER 7086/7095/7105 System Software, BootROM, Filename.DSH, Filename.PRG
imageRUNNER 7095 Printer SDICT (iRYYYY), (System has multiple PRG files)
Language
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRYYYY) Filename.DAT
HD Format (iRYYYY) Filename.IFT
DCON, RCON (not for Filename.PRG, Filename.IFT,
iR7095 Printer), Finisher-V1, Filename.IRD
Saddle Finisher-V2,
Document Insertion Unit-C1,
DADF (iR7095/7105)
imageRUNNER 7200 System Software, BootROM, Filename.IFT, Filename.PRG
Language
imageRUNNER 85 RUI Filename.IFT plus many extra
files/folders
imageRUNNER 8500 HD Format Filename.IFT
imageRUNNER 105
imageRUNNER 8070 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (System has multiple PRG files)

Device Specific Notes : 7-11


Service Support Tool User Manual

imageRUNNER/iR Products (4/4)

Device/Software Type Files and Extensions


imageRUNNER 85+ MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRXXXX) Filename.DAT
imageRUNNER 9070 HD Format (iRXXXX) Filename.IFT
imageRUNNER 105+

7-12 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER C Products

Device/Software Type Files and Extensions


imageRUNNER C3100 System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax (System has multiple PRG files)
RUI Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DCON, RCON, Finisher-P1, Filename.PRG, Filename.IFT,
Finisher-Q1/Q3, Filename.IRD
Saddle Finisher-Q2/Q4,
Puncher Unit-M1
imageRUNNER C3170 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (iRCXXXX) (System has multiple PRG files)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRCXXXX) Filename.DAT
G3 Fax Filename.IFT, Filename.PRG
(Super G3 Multi-Line Fax
Board-F1 ONLY)
HD Format (iRCXXXX) Filename.IFT
DCON, RCON (iRC3100), Filename.PRG, Filename.IFT,
Finisher-P1, Finisher-Q3, Filename.IRD
Saddle Finisher-Q2/Q4,
Puncher Unit-M1
imageRUNNER C5800/C6800 System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax (System has multiple PRG files)
RUI Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DCON, RCON, Finisher-R1, Filename.PRG, Filename.IFT,
Saddle Finisher-R2, Filename.IRD
Puncher Unit-M1
imageRUNNER C5870U/C6870U System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (iRCXXXX) (System has multiple PRG files)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRCXXXX) Filename.DAT
G3 Fax Filename.IFT, Filename.PRG
HD Format (iRCXXXX) Filename.IFT
DCON, RCON (iRC6800), Filename.PRG, Filename.IFT,
Finisher-R1, Filename.IRD
Saddle Finisher-R2,
Puncher Unit-M1

Device Specific Notes : 7-13


Service Support Tool User Manual

Color Products

Device/Software Type Files and Extensions


imageCLASS C2100 Filename.PRG, Filename.IFT,
Color imageRUNNER C2050 Filename.IRD
Color imageRUNNER C2058
CLC 1100 Series
CLC 3900/3900+
CLC 4000 D-CON, R-CON
Stacker-B1
CLC 5000/5000+
CLC 5100 D-CON, R-CON
Stacker-B1
Color imageRUNNER C3200 System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax (System has multiple PRG files)
RUI Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DCON, RCON, Finisher-M1 Filename.PRG, Filename.IFT,
Filename.IRD
Color imageRUNNER C2620/C3220 System Software, BootROM, Filename.IFT, Filename.PRG
Language, G3 Fax (System has multiple PRG files)
RUI, MEAP Filename.IFT plus many extra
files/folders
HD Format Filename.IFT
DCON, RCON, Finisher-M1 Filename.PRG, Filename.IFT,
Filename.IRD
imagePRESS C1 System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT (System has multiple PRG files)
(iRCXXXX)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRCXXXX) Filename.DAT
G3 Fax Filename.IFT, Filename.PRG
HD Format (iRCXXXX) Filename.IFT
imagePRESS C7000VP System Software, BootROM, Filename.DSH, Filename.PRG
Language, SDICT, (System has multiple PRG files)
DADF-R1, Deck-A1
(iRCXXXX)
MEAP, RUI, Browser, TTS, Filename.DSH, Filename.LST,
Key (iRCXXXX) Filename.DAT
HD Format (iRCXXXX) Filename.IFT

7-14 : Device Specific Notes


Service Support Tool User Manual

The following tables list the firmware/software that may be flashed with the Service Support
Tool, along with an indication of the method necessary to put the machine in the proper download
mode:
imageRUNNER/iR Products (1/4)

Device Firmware/Software Download Mode


imageRUNNER 330/400 IP, D-CON A
imageRUNNER 400S/400V IP, D-CON
(Monterey Blue Panel)
imageRUNNER 550/600/60/600V IP, MFC
imageRUNNER 1023/1023N/1023F System Software, BootROM, F
PCL Printer Kit-M1
imageRUNNER 1600/2000 System Software D
Finisher-L1 D
(using Downloader PCB)
imageRUNNER 2010F System Software, G3 Fax D
Finisher-L1 D
(using Downloader PCB)
imageRUNNER 2016/2020 System Software, BootROM, F
PCL Printer Kit-J1
Finisher-U1 F
(using Downloader PCB)
imageRUNNER 2016i/2020i System Software, BootROM, G
Language,
PCL Printer Kit-V1(Standard)
Finisher-U1 G
(using Downloader PCB)
imageRUNNER 2018/2022 System Software, BootROM, F
PCL Printer Kit-V1
Finisher-U2 F
(using Downloader PCB)
imageRUNNER System Software, BootROM, G
2018i/2022i/2025i/2030i Language,
PCL Printer Kit-V1(Standard)
Finisher-U2 G
(using Downloader PCB)
imageRUNNER 2200/2800/3300 System Software, RUI, B or C**
Language, BootROM,
HD Format
imageRUNNER 3300i G3 Fax B
DADF-H1, Finisher-J1 C
(using Downloader PCB)
imageRUNNER 2220N/3320N System Software, RUI, C or E**
Language, BootROM,
HD Format, MEAP
imageRUNNER 2220i/3320i G3 Fax E
DADF-H1, Finisher-J1 C
(using Downloader PCB)

Note: */**/***/**** notes are on page 7-20. Download Modes are also described on page 7-22

Device Specific Notes : 7-15


Service Support Tool User Manual

imageRUNNER/iR Products (2/4)

Device Firmware/Software Download Mode


imageRUNNER 2230/2830/3530 System Software, C or E
ROM based BootROM, Language
DCON, RCON E
Finisher-S1 C
imageRUNNER 2230/2830/3530 System Software, RUI, C or E***
HDD based BootROM, Language,
Key, HD Format
DCON, RCON E
Finisher-S1 C
imageRUNNER 3025/3030/3035/3045 System Software, MEAP, C or E
BootROM, RUI, SDICT,
Key, Language, Browser,
TTS, DCON, RCON,
HD Format, Help, ASR,
Media, webDAV
Finisher-AE1, Saddle C
Finisher-AE2, Puncher
Unit-M1

imageRUNNER 2270/2870/3570/4570 System Software, MEAP, C or E***


BootROM, RUI, SDICT,
Key, Language, Browser,
TTS, DCON, RCON,
HD Format
G3 Fax E
(Super G3 Multi-Line Fax
Board-D1 ONLY)
Finisher-S1, Finisher-Q3, C
Saddle Finisher-Q4,
Puncher Unit-M1
(using Downloader PCB)
iR3250 System Software, RUI B
imageRUNNER 5000 System Software, RUI B or C
(old Main Controller) BootROM, HD Format C
imageRUNNER 5000 System Software, RUI, B or C**
(new main Controller) BootROM, HD Format
imageRUNNER 6000
imageRUNNER 5000i System Software, RUI, B or C**
Langauge, BootROM,
HD Format
imageRUNNER 5020/6020 System Software, RUI, C or E**
imageRUNNER 5020i/6020i Langauge, BootROM,
HD Format, MEAP
Note: */**/***/**** notes are on page 7-20. Download Modes are also described on page 7-22.

7-16 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER/iR Products (3/4)

imageRUNNER 7200 System Software, RUI, B or C**


imageRUNNER 85 Language, BootROM,
imageRUNNER 8500 HD Format
imageRUNNER 105
imageRUNNER 8070 System Software, MEAP, C or E***
imageRUNNER 85+ BootROM, RUI, SDICT,
imageRUNNER 9070 Key, Language, Browser,
TTS, HD Format
imageRUNNER 105+

Device Specific Notes : 7-17


Service Support Tool User Manual

imageRUNNER/iR Products (4/4)

Device Firmware/Software Download Mode


imageRUNNER 330/400 IP, D-CON A
imageRUNNER 400S/400V IP, D-CON
(Monterey Blue Panel)
imageRUNNER 550/600/60/600V IP, MFC
imageRUNNER 1023/1023N/1023F System Software, BootROM, F
PCL Printer Kit-M1
imageRUNNER 1600/2000 System Software D
Finisher-L1 D
(using Downloader PCB)
imageRUNNER 2010F System Software, G3 Fax D
Finisher-L1 D
(using Downloader PCB)
imageRUNNER 2016/2020 System Software, BootROM, F
PCL Printer Kit-J1
Finisher-U1 F
(using Downloader PCB)

7-18 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER C Products (1/2)

Device Firmware/Software Download Mode


imageRUNNER C3100 System Software, RUI, C or E*
Language, BootROM,
HD Format
DCON, RCON, G3 Fax E
Finisher-P1, Finisher-Q1/Q3, C
Saddle Finisher-Q2/Q4,
Puncher Unit-M1
(using Downloader PCB)
imageRUNNER C3170 System Software, MEAP, C or E
BootROM, RUI, SDICT,
Key, Language, Browser,
TTS, DCON, RCON
G3 Fax E
(Super G3 Multi-Line Fax
Board-F1 ONLY)
HD Format (iRCXXXX) C****
Finisher-P1, Finisher-Q3, C
Saddle Finisher-Q2/Q4,
Puncher Unit-M1
(using Downloader PCB)
imageRUNNER C5800/C6800 System Software, RUI, C or E*
Language, BootROM,
HD Format
DCON, RCON, G3 Fax E
Finisher-R1, C
Saddle Finisher-R2,
Puncher Unit-M1
(using Downloader PCB)

Note: */**/***/**** notes are on page 7-20. Download Modes are also described on page 7-22.

Device Specific Notes : 7-19


Service Support Tool User Manual

imageRUNNER C Products (2/2)

Device Firmware/Software Download Mode


imageRUNNER C5870U/C6870U System Software, MEAP, C or E
BootROM, RUI, SDICT,
Key, Language, Browser,
TTS, DCON, RCON
G3 Fax E
HD Format (iRCXXXX) C****
Finisher-R1, C
Saddle Finisher-R2,
Puncher Unit-M1
(using Downloader PCB)

Color Products (1/2)

Device Firmware/Software Download Mode


imageCLASS C2100 Scanner A
Color imageRUNNER C2050 D-CON, R-CON, S-CON
Color imageRUNNER C2058 D-CON, R-CON, S-CON
CLC 1100 Series M-CON, J-CON, D-CON
CLC 3900/3900+ D-CON, R-CON
CLC 4000 D-CON, R-CON A
Stacker-B1 None - Power On
(using Downloader PCB) Copier (ignore E500)
CLC 5000/5000+ D-CON, R-CON A
CLC 5100 D-CON, R-CON A
Stacker-B1 None - Power On
(using Downloader PCB) Copier (ignore E500)
Color imageRUNNER C3200 System Software, RUI, C or E*
Language, BootROM,
HD Format
DCON, RCON, G3 Fax E
Finisher-M1 C
(using Downloader PCB)
Color imageRUNNER C2620/C3220 System Software, RUI, C or E*
Language, BootROM,
HD Format, MEAP
DCON, RCON, G3 Fax E
Finisher-M1 C
(using Downloader PCB)

7-20 : Device Specific Notes


Service Support Tool User Manual

Color Products (2/2)

Device Firmware/Software Download Mode


Color imageRUNNER C2880/ System Software, RUI, C or E*
C3380 Language, BootROM,
HD Format, MEAP,
SDICT, Key, TTS,
Browser, WEBDV, Help
DCON, RCON, G3 Fax E
Finisher-Y1, Saddle C
Finisher-Y2, Finsher Z1
(using Downloader PCB)
Color imageRUNNER C4080/ System Software, RUI, C or E*
C4580/ C5180 Language, BootROM,
HD Format, MEAP,
SDICT, Key, TTS,
Browser, WEBDV, Help
DCON, RCON, G3 Fax E
Finisher-W1, Saddle C
Finisher-W2, Finisher-X1
(using Downloader PCB)
imagePRESS C1 System Software, RUI, C or E*
Language, BootROM,
HD Format, MEAP,
SDICT, Key, TTS,
Browser, WEBDAV,
Help,Media

DCON, RCON, G3 Fax E

Finisher-AA1, Saddle C
Finisher-AA2
imagePRESS C7000VP System Software, RUI, C or E*
Language, BootROM,
HD Format, MEAP,
SDICT, Key, TTS,
Browser, WEBDAV,
Help,Media

DCON, RCON E
Finisher-AB1, Saddle C
Finisher-AB2,
Deck-A1,High Capacity
Stacker-A1

Note: */**/***/**** notes are on page 7-19. Download Modes are also described on page 7-22.

Device Specific Notes : 7-21


Service Support Tool User Manual

* Although either mode may be used, HD Format will show different options depending on the
selected mode. In Mode E, only the /PDLDEV, /FSTDEV, /FSTPDEV, /DOSDEV, /DOSDEV2,
/DOSDEV3, /DOSDEV4 and /DOSDEV5 partitions can be formatted. The /FSTDEV,
/FSTPDEV, /DOSDEV and /DOSDEV2 partitions are formatted by selecting the /FSTDEV
partition. In Mode C, the /BOOTDEV partition can be formatted in addition to performing a
complete formatting of the drive. Please refer to the HD Format section (6B3) of this manual for
examples.
** Although either mode may be used, HD Format will show different options depending on the
selected mode. In Mode B or E (depending on the machine), only the /PDLDEV, /FSTDEV and
/DOSDEV partitions can be formatted. In Mode C, the /BOOTDEV partition can be formatted in
addition to performing a complete formatting of the drive. Please refer to the HD Format (6B3)
section of this manual for examples.
*** Although either mode may be used, different options for HD Format will be possible
depending on the selected mode. In Mode E, only the /FSTDEV, /TMP_GEN, /TMP_PSS,
/TMP_FAX, /APL_SEND, /APL_MEAP, /APL_GEN, /IMG_MNG, /PDLDEV and /FSTCDEV
partitions can be formatted. In Mode C, the /BOOTDEV partition can be formatted in addition to
performing a complete formatting of the drive. Please refer to the HD Format section (6C3) of this
manual for examples.
**** Using the Service Support Tool, it is only possible to format the /BOOTDEV or all
partitions while in Mode C. There are NO formatting options if the copier is started in Mode E. To
perform individual partition formatting (that would normally have been done through Mode E),
refer to the Partition Formatting with Service Mode note later in this section.

Download Modes

A : Move the small switch next to the appropriate copier parallel port to the position marked
LOAD. Turn on the copier. The copier display remains unlit (for some models). NOTE: Some
units have multiple parallel ports confirm that the proper one is being used.

B : Power on machine. Enter Service Mode. Enter Copier -> Function -> System. Select
Download and hit OK.

C : Power on the machine while holding down the 2 and 8 buttons. Hold 2 and 8 until Download
Mode is indicated on the display LCD. NOTE: Network flashing (even if supported) is NOT
available in this mode as the network functions of the controller have not been activated at this
early startup stage. The exception to this is any device that supports Fixed IP Mode. On these
devices, Network flashing is available when started in Mode C.

D : Press the Additional Functions key, followed by the # key to enter Service Mode. Use the
arrow keys on the control panel (or under the Speed-Dial covers on some models) to select #11
DOWNLOAD. Press the OK button on the Control Panel to place the unit into download
mode.

E : Fixed IP Mode - Power on the machine while holding down the 1 and 7 buttons. Hold 1 and 7
until the normal startup progress bar is observed. When started this way, the unit will display
FIXIP in the upper right hand corner of the LCD. Enter Service Mode. Enter Copier ->
Function -> System. Select Download and hit OK.

F : Press the Additional Functions key, followed by the 2 key, then the 8 key and the
Additional Functions key again to enter Service Mode. Use the +/- (plus/minus) keys on the
control panel to select # DOWNLOAD. Press the OK button on the Control Panel to place the
unit into download mode.

7-22 : Device Specific Notes


Service Support Tool User Manual

G : Press the Additional Functions key, followed by the 2 key, the 8 key and the
Additional Functions key again to enter Service Mode. Use the arrow keys on the LCD to select
# DOWNLOAD. Press the OK button on the LCD to place the unit into download mode.

imageRUNNER 5000 (old Main Controller) BootROM

There are some extra steps required for flashing an imageRUNNER 5000 BootROM. A second
FDIMM is needed to perform this function. Make sure the machine is powered off. Place this
FDIMM (the FDIMM to be upgraded) into slot J1009 on the Main Controller PCB. The current
BootROM will be (and should now remain) in slot J1010. Start the Download Mode as indicated
above. Utilize the Service Support Tool to update the BootROM as described in that section of
this manual. Power off the machine. Remove the FDIMM from slot J1010. Move the FDIMM
from slot J1009 to slot J1010 to complete the update. The FDIMM that is removed from J1010
may be used as the FDIMM for slot J1009 in another update sequence.

imageRUNNER 5000 (old Main Controller) Low Speed Mode

If it is necessary to communicate with the imageRUNNER 5000 in Low Speed mode, then the
imageRUNNER 5000 should be started in Download Mode (method C, page 7-18) for all items.

imageRUNNER 2200/2800/3300/5000/5000i/6000/7200/85/8500/105 Starting in Download


Mode instead of Normal

If the imageRUNNER starts in Download Mode (without holding the keys as in method C, page
7-18) instead of Normal Mode, it will be necessary to redo installation starting with the HD
Format and reinstalling System Software and RUI, if necessary.

Copier vs. Network (N) System Software/BootROM


(imageRUNNER 2200/2800/3300/5000(new Main Controller)/6000/7200/85/8500/105)

The above captioned imageRUNNERs ship initially as Copier-only models and need to be
upgraded with an appropriate Printer Kit to add Network Printer functionality. Part of this process
is the physical replacement of the original BootROM with a Network enabled BootROM
(designated with an N at the end of the version). Also, a Network version of System Software
must be installed.
When flash files are registered in the Service Support Tool, they will be registered under the
model name (i.e. iR8500) if they are Copier-only files (such as for the BootROM or System
Software) or files common to both versions (such as the RUI, HD Format and Language). For
Network versions of the BootROM and System Software, they will be registered under the model
name with an N appended to the end (i.e. iR8500N).
While the BootROM and System Software can be updated in the imageRUNNER, they can only
be updated with files of the same type (with or without an N) and BootROM and System
Software must match for the imageRUNNER to operate with one exception. In the process of
performing a Network upgrade, the BootROM should be replaced first. The N BootROM will
support an imageRUNNER starting with Copier System Software. This is done to allow use of the
imageRUNNER (in Copier-only mode) if there is a wait time until the System Software can be
installed. Once the Network System Software is installed, the update is complete. Once an
imageRUNNER has a matched set of BootROM and System Software, both can be flashed in the
imageRUNNER to newer versions of the same type (with or without N).
NOTE: If a Copier-only BootROM is installed in an imageRUNNER with Network System
Software already installed, an E677 error will be displayed on startup.
Despite the N BootROM supporting an imageRUNNER starting with Copier System Software,
the N BootROM will NOT support flashing Copier System Software (only flashing of Network

Device Specific Notes : 7-23


Service Support Tool User Manual

System Software) again with one exception. Some imageRUNNER models support internal and
external controllers (i.e. imageRUNNER 8500 with Printer Kit-B3 (Internal) and the
imagePASS-M1 (External)). When Printer Kit-B3 is used, the system works as previously
described. However, when the imagePASS-M1 is used, the system is a little different. To allow for
an upgrade to the imagePASS from a unit with Printer Kit-B3 already installed, there is a
method to allow an N BootROM (which would have been installed with the Printer Kit-B3) to
permit the flashing of Copier System Software onto the imageRUNNER. This is achieved with a
combination of updated firmware files (the flash files for the Service Support Tool) and an
updated Service Support Tool application (v1.32 or later).

Color imageRUNNER C2050 vs Color imageRUNNER C2058

There are several differences between the Color imageRUNNER C2050 and the Color
imageRUNNER C2058. A main one is the Printer Board. The Color imageRUNNER C2050
introduced the Color Network Printer Board-A1 and the Color imageRUNNER C2058 introduces
the Color Network Printer Board-B1. The Color Network Printer Board-B1 may also be used in
the Color imageRUNNER C2050, if the Color imageRUNNER C2050 firmware values
(D-CON/R-CON/S-CON) are at the proper level. With respect to the two models, the R-CON is
the same, so the file is common to both models even though it may register in the Service
Support Tool under one model or the other. The S-CON and D-CON, however, are unique to each
model. This is due to some of the other differences between a Color imageRUNNER C2050 and a
Color imageRUNNER C2058. Always make sure that the proper S-CON or D-CON file is being
utilized. Under the Service Support Tool, the files for a Color imageRUNNER C2050 register
under iR_C2100 and the files for a Color imageRUNNER C2058 register under iR_C2105.
For each model, there will be separate S-CON and D-CON files. All older R-CON files registered
under iR_C2100 (for the Color imageRUNNER C2050). Currently, newer R-CON files continue
to be registered under iR_C2100. At the present time, regardless of where the R-CON file is
registered, it may be used on both models. Where the files are registered, as well as
inter-operability, may change in the future.

7-24 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER 1600/2000/2010F USB Flashing

There are two USB connectors on the imageRUNNER 1600/2000/2010F models. One is external
(on the optional Printer Board) and is ONLY for USB printing. The USB connector for flashing is
on the IP PCB and is J3/J203. The small rectangular plate on the rear of the unit must be removed
to access this connector. This connector is also used for the optional Ethernet board to plug into.
Therefore, if the Ethernet board is installed, there will already be a USB cable attached to J3/J203.
This cable must be removed from J3/J203 so that the USB cable that will be used for flashing may
be installed. The USB cable from the Ethernet board should be reinstalled after flashing is
complete.
During the flashing process, there will be a time when the lights on the Control Panel are turned
on and the imageRUNNER will reboot itself. This is normal. During this time, the Service
Support Tool will still be on a countdown screen. This screen will continue until it reaches zero,
at which point the checksum screen will appear. Before the Service Support Tool counts down to
zero, the imageRUNNER will reboot and Windows will present an Add New Hardware screen.
Just press Cancel.

Color imageRUNNER C3200 (Color imageRUNNER C2620/C3220 note is on page 7-26)


There are several items to note about the Color imageRUNNER C3200.
First, previous monochrome imageRUNNERs had two versions of BootROM and System
Software - C (Copier) and N (Network) - see note on page 7-19. The Color imageRUNNER
C3200 is very similar to those imageRUNNERs in terms of items that can be flashed with an
exception in that it only has one System Software file that works with both C and N BootROMs.
The C and N BootROMs act as previous ones have.
The Color imageRUNNER C3200 provides for flashing ONLY over a network interface. There is
NO parallel flashing capability. This also varies from the previous monochrome imageRUNNERs
in that this unit employs a Fixed IP Mode. This mode provides for a pre-defined IP address
(172.16.1.100) to be utilized when the unit is flashed. When this ability is used, the end-user IP
information is not lost - it is kept and is utilized again when the unit is started up normally.
The DCON and RCON on this unit are flashable as well. They may only be flashed when the unit
is started up in what is described in this manual as Download Mode E - Fixed IP Mode where

Device Specific Notes : 7-25


Service Support Tool User Manual

Download Mode is entered through Service Mode. Also, after flashing either the DCON or the
RCON, restart the unit - do NOT flash both in succession.
NOTE: If there is a problem while flashing either the DCON or the RCON, such as power loss,
then there will be an error code displayed on the subsequent startup - E733 (DCON) or E732
(RCON). If this occurs, reflash the appropriate component. If this continues to occur, replace the
physical DIMM.

imageRUNNER 5000i - Controller Upgrade Kit and System Software

An option is available for the imageRUNNER 5000i called the Controller Upgrade Kit. If this kit
is installed, then the imageRUNNER 5000i needs to be updated to a new version of System
Software (initially v40.09). Additionally, this version of System Software requires the Controller
Upgrade Kit to be installed. If the imageRUNNER 5000i does not have the Controller Upgrade
Kit, then System Software v9.01 is currently the highest version that should be installed.
When an imageRUNNER 5000i is upgraded from v8.02/v9.01 to v40.09, certain items will be
initialized as listed below:
1. Address Book/One-touch Buttons
2. Copy Log/Send Log/Activity Report(RX)/Spool Log
3. COPIER/FUNCTION/MISC-P/HIST-PRT>SEND-ERR
4. Additional Function Setting/Service Mode Setting

This data should be backed up prior to upgrading the unit to v40.09.

imageRUNNER 2220N/3320N/2220i/3320i/5020/6020/5020i/6020i (MEAP)


There are several items to note about the above captioned imageRUNNER units.
First, previous monochrome imageRUNNERs had two versions of BootROM and System
Software - C (Copier) and N (Network) - see note on page 7-19. The above captioned
imageRUNNER units are very similar to those imageRUNNERs in terms of items that can be
flashed with an exception in that they only have one System Software file that works with both C
and N BootROMs. The C and N BootROMs act as previous ones have.
The above captioned imageRUNNER units provide for flashing via parallel as well as over a
network interface as previous monochrome imageRUNNERs have. Network flashing differs from
the previous monochrome imageRUNNERs in that these units employ a Fixed IP Mode. This
mode provides for a pre-defined IP address (172.16.1.100) to be utilized when the unit is flashed.
When this ability is used, the end-user IP information is not lost - it is kept and is utilized again
when the unit is started up normally.
These units also have an additional flashable component in the form of MEAPCONT (MEAP
Contents). MEAPCONT is registered and flashed via the Service Support Tool as described in
this User Manual. It should be noted that there are several preinstalled applications for the MEAP
environment. These are included in the MEAPCONT file for the Service Support Tool and will be
reinstalled when this file is flashed. These preinstalled applications are also included on the
System Software CDs distributed by Canon USA so that they may be reinstalled if they are
removed - without having to reflash MEAPCONT completely. It should also be noted that future
versions of the MEAP system may require updated version of these applications so they should be
reinstalled from a System Software CD that matches the version of MEAPCONT in use.
NOTE: Additionally, other MEAP applications may be installed by the administrators of a given
machine. If the HDD needs to be replaced or reformatted, particular procedures will need to be
followed to properly carry over the licenses to the new (or newly formatted) HDD. These
procedures will be documented in the appropriate Technical Publications for these machines.
Because of the above possibility, confirm with the machine administrators what applications are
installed under MEAP, their application IDs, machine serial number and where the original

7-26 : Device Specific Notes


Service Support Tool User Manual

application install files are before formatting or replacing a HDD. Related to this is new
functionality (from v1.81 on) where the MEAP application area can be backed up through the
Service Support Tool to simplify the process of formatting or replacing the HDD. Refer to the
following item for details.

MEAP Application Area Backup Function


Starting with v1.81, it is possible to backup the MEAP application area to assist in the process of
formatting or replacing a HDD in a MEAP enabled device. This functionality has some important
restrictions and notes, however.
1. This process is for the backup and restore of the MEAP application area during a HDD format
or replacement ONLY. It is not a backup for storage or disaster recovery purposes. After data is
backed up, the MEAP applications should NOT be accessed. The HDD should then be formatted
or replaced immediately, followed by the restoration of the data.
2. The backup data is associated to the device Serial Number. Data MUST be restored to the
device with the same serial number.
3. This back up function is accessed through the Backup Data function discussed in section 6B4
(System Software - Upload/Download Backup Data) or section 6C1 (Flashing) - depending on
target model. Therefore, for those models utilizing the directions in section 6B4, the appropriate
System Software file (not MEAPCONT), for the target device needs to be selected in the Service
Support Tool to perform this function.
4. This function can only be performed if the target device has been started in Download Mode C
(2 & 8 buttons held down at startup). The Meapback.bin item will NOT be visible except in this
download mode.
5. This function is only available if the target MEAP enabled device is at an appropriate level of
firmware. This firmware is listed in the table below:

BootROM System Software


Color imageRUNNER C2620 70.01 or later 78.01 or later
Color imageRUNNER C3220 50.08 or later 54.01 or later
Color imageRUNNER C2880/ C3380 12.05 or later 13.03 or later
Color imageRUNNER C4080/C4580/C5180 11.02 or later 10.16 or later
imagePRESS C1 3.02 or later 11.03 or later
imageRUNNER 2220N/3320N 24.42 or later 33.01 or later
imageRUNNER 2220i/3320i
imageRUNNER 2270/2870/3570/4570 3.30 or later 5.01 or later
imageRUNNER 5020/6020 24.42 or later 54.02 or later
imageRUNNER 5020i/6020i
imageRUNNER 5570/6570 6.36 or later 10.45 or later
imageRUNNER 5070 8.38 or later 30.02 or later
imageRUNNER 7086/7095/7105 2.04 or later 1.20 or later
imageRUNNER 7095 Printer 2.21 or later 10.06 or later
imageRUNNER 8070/85+ 4.33 or later 2.03 or later
imageRUNNER 9070/105+
imageRUNNER C3170 1.03 or later 10.15 or later
imageRUNNER C5870U/C6870U 2.03 or later 3.04 or later

6. Maximum free space needed on the HDD of the PC performing the backup is 300 MB.
7. The following items are backed up by this operation:
Jar files of MEAP Applications
Settings made by MEAP applications

Device Specific Notes : 7-27


Service Support Tool User Manual

User information data registered with SDL


NOTE: This function does NOT backup images in Mailboxes
8.In addition to performing this function to backup MEAP data, normal backup procedures should
be followed as well - SRAMimage.bin should be backed up (process described in section
6B4/6C1 - depending on target model) and data should be exported via the RUI as well. This data
will also be needed when the HDD is formatted or replaced.
9. If the optional SDL or SSO are being used as the login service, it is recommended to switch to
default authentication prior to performing the backup function. Although the SDL user
information will be backed up by this procedure, it is recommended to also export the user
information via the User Management page (http://<device IP address>:8000/sdl).
10. If an HDD from a system using SDL or SSO is formatted without first changing the login
service to default authentication, an error message will be displayed - The login service must be
set again with SMS - and the system will not be able to start up. If this occurs, change the login
service to SDL or SSO (whatever was in use prior to formatting) with SMS. If the IP Address of
the system is unknown, start the copier in Fixed IP mode (start up with 1 and 7 keys held down)
and use the service IP address of 172.16.1.100 to access the SMS.

USB-Parallel Cable

Starting with v1.81 the USB-Parallel Cable (FY9-4154-000) may be used. This is the ONLY
USB-Parallel Cable that will function with the Service Support Tool. Additionally, the driver for
the cable MUST be installed for the cable to function. Refer to the instructions in the
USB-Parallel Cable Driver Installation item located in the Installation/Setup Instructions section
for driver installation information.
The USB-Parallel Cable is supported on Windows 98/2000/XP ONLY.
Since High-Speed parallel (for those devices that support it) is unavailable in Windows 2000/XP
due to OS reasons, this cable will allow connection to parallel devices at speeds on the order of
High-Speed parallel. It will also be useful for those laptops where parallel ports have not been
included by the manufacturer.
This cable can be used with any device that supports flashing over a standard Parallel port. For
these devices, and if the cable and driver are properly installed, a new option will be seen in the
Interface selection - USB-Adp. Utilize this selection when using the USB-Parallel Cable.
NOTE: There are some limitations in the current implementation of this system. Devices that
utilize Download Mode A, can utilize the USB-Parallel Cable for downloading firmware ONLY -
Backup Data Uploading/Downloading is NOT supported. This Backup Data function still
functions properly with Service Support Tool v1.81 (or later) with a standard Parallel Cable.
NOTE: If difficulty is experienced when using the USB-Parallel Cable, a standard Parallel Cable
should then be used to determine if it is a device or USB-Parallel system issue.

7-28 : Device Specific Notes


Service Support Tool User Manual

Common BootROM File (imageRUNNER C3100/C3170/C5800/C5870/C6800/C6870 and


imageRUNNER 2270/2870/3570/4570/5070/5570/6570/7086/7095/7105/8070/85+/9070/105+
and imageRUNNER 7095 Printer and Color imageRUNNER C2620/C3220),C2880/C3380/
C4080/ C4580/ C5180and imagePRESS C1

With previous imageRUNNER products, there was a separate BootROM file - for Copier-only
and for Network versions (see note on page 7-19) - for flashing with the Service Support Tool. For
the above captioned imageRUNNER and Color imageRUNNER devices, this is no longer true.
There are still two separate BootROMs, physically. With these devices, there will now be a
common BootROM file for flashing with the Service Support Tool. This file will update either a
Copier or Network type BootROM to the latest firmware level. The BootROM will remain
whichever type it was to begin with. Since this is now a common file, it will register in the Service
Support Tool where other common files do - under the plain name of the device. In the case of the
above captioned devices, it will be registered, for example, under iRC3100, iRC6800 or iRC3220.
This BootROM file should be used no matter which type of BootROM is being flashed (C or N
type).

ALL/ALL_HDF Batch Files

A new data file type will be included on CUSA-distributed System Software CDs. These are
Batch Files that are used to automate the installation process of the System Software and related
items. There are currently two types of Batch Files - ALL and ALL_HDF. These are explained in
section 6B11 and 6C2 (depending on target model) of this User Manual. Version 2.02 or later of
the Service Support Tool is required to use these files.

Color imageRUNNER C2620/C3220/C4080/C4580/C5180 (MEAP)


There are several items to note about the Color imageRUNNER C2620/ C3220/ C4080/ C4580/
C5180.
The Color imageRUNNER C2620 and Color imageRUNNER C3220 utilize the same System
Software - the System Software for the Color imageRUNNER C3220 (starting with v81.01).
The Color imageRUNNER C4080, Color imageRUNNER C4580 and Color imageRUNNER
C5180 utilize the same System Software - the System Software for the Color imageRUNNER
C4080/C4580/5180 (starting with v10.16).
The System Software is similar to the Color imageRUNNER C3200 - there is only one System
Software file that works with both C and N BootROMS - see note on page 7-21. The C and N
BootROMs act as previous ones have - except when flashing - see Common BootROM File note
on page 7-25.
The Color imageRUNNER C2620/C3220/C4080/C4580/C5180 provides for flashing ONLY over
a network interface. There is NO parallel flashing capability. This unit employs a Fixed IP Mode.
This mode provides for a pre-defined IP address (172.16.1.100) to be utilized when the unit is
flashed. When this ability is used, the end-user IP information is not lost - it is kept and is utilized
again when the unit is started up normally.
The DCON and RCON on this unit are flashable as well. They may only be flashed when the unit
is started up in what is described in this manual as Download Mode E - Fixed IP Mode where
Download Mode is entered through Service Mode. Also, after flashing either the DCON or the
RCON, restart the unit - do NOT flash both in succession.
NOTE: If there is a problem while flashing either the DCON or the RCON, such as power loss,
then there will be an error code displayed on the subsequent startup - E733 (DCON) or E732
(RCON). If this occurs, reflash the appropriate component. If this continues to occur, replace the
physical DIMM.

Device Specific Notes : 7-29


Service Support Tool User Manual

This unit also has an additional flashable component in the form of MEAPCONT (MEAP
Contents). MEAPCONT is registered and flashed via the Service Support Tool as described in
this User Manual. It should be noted that there are several preinstalled applications for the MEAP
environment. These are included in the MEAPCONT file for the Service Support Tool and will be
reinstalled when this file is flashed. These preinstalled applications are also included on the
System Software CDs distributed by Canon USA so that they may be reinstalled if they are
removed - without having to reflash MEAPCONT completely. It should also be noted that future
versions of the MEAP system may require updated version of these applications so they should be
reinstalled from a System Software CD that matches the version of MEAPCONT in use.
NOTE: Additionally, other MEAP applications may be installed by the administrators of a given
machine. If the HDD needs to be replaced or reformatted, particular procedures will need to be
followed to properly carry over the licenses to the new (or newly formatted) HDD. These
procedures will be documented in the appropriate Technical Publications for these machines.
Because of the above possibility, confirm with the machine administrators what applications are
installed under MEAP, their application IDs, machine serial number and where the original
application install files are before formatting or replacing a HDD. Related to this is new
functionality (from v1.81 on) where the MEAP application area can be backed up through the
Service Support Tool to simplify the process of formatting or replacing the HDD. Refer to the
note on page 7-23 for details.

imageRUNNER 2270/2870/3570/4570/5070/5570/6570/8070/85+/9070/105+ (MEAP)


There are several items to note about the above captioned imageRUNNER units.
First, these units REQUIRE Service Support Tool v3.03 or later (v3.04 or later REQUIRED
when replacing HDD with a service part HDD, v3.11 or later REQUIRED for imageRUNNER
5570/6570).
Second, previous monochrome imageRUNNERs had two versions of BootROM and System
Software - C (Copier) and N (Network) - see note on page 7-19. The above captioned
imageRUNNER units are very similar to those imageRUNNERs in terms of items that can be
flashed with an exception in that it only has one System Software file that works with both C and
N BootROMs. The C and N BootROMs act as previous ones have - except when flashing - see
Common BootROM File note on page 7-24.
The above captioned imageRUNNER units provide for flashing ONLY over a network interface.
There is NO parallel flashing capability. Network flashing differs from the previous monochrome
imageRUNNERs in that these units employ a Fixed IP Mode. This mode provides for a
pre-defined IP address (172.16.1.100) to be utilized when the unit is flashed. When this ability is
used, the end-user IP information is not lost - it is kept and is utilized again when the unit is
started up normally.
The DCON and RCON on these units are flashable as well (except for the imageRUNER
8070/85+/9070/105+). As with previous Color imageRUNNER units that allowed DCON and
RCON flashing, the unit should be restarted in between flashing these items. Since the system
used for downloading on these units is different than the previous Color imageRUNNER units,
this is taken care of automatically. This new process is discussed in the next paragraph.
With the imageRUNNER devices associated with this note, there is a new process for flashing.
With previous models, the Service Support Tool was used to flash items to the device. This
process entailed both the data transfer from PC to copier as well as the actual final disposition of
the data on the copier (HDD, FDIMM, etc.). The process used by the imageRUNNER devices
associated with this note is different. The Service Support Tool is used for the transfer of data only
- no data is actually processed by the copier while the Service Support Tool is being utilized. Once
the data is transferred, the Service Support Tool has completed its portion of the process. A list of
the data transferred will be displayed on the copier LCD as it is being done. The data is stored in a
special temporary area of the HDD on the copier. Once the copier is restarted after the flashing,

7-30 : Device Specific Notes


Service Support Tool User Manual

the copier will look into this special area - actually the copier will look into this special area on
each startup. If the copier sees data in this area, it will process it. At this time, the items will have
their final disposition - whether they go to special areas of the HDD or to an FDIMM. The
progress of this can be seen on the copier LCD. Since the actual flashing is happening at this
point, the copier will enforce the need to reboot between the flashing of DCON and RCON. A
final reboot will be needed - the copier will leave this to be done manually so the final activity
screen will remain on the copier LCD. This new system and interaction are the reasons that these
units require v3.03 or later of the Service Support Tool. The procedures to follow are described in
Section 6C.
One item that is a little different than the others (on the imageRUNNER 2270/2870/3570/4570) is
the G3 Fax. First, only the Super G3 Multi-Line Fax Board-D1 can be flashed with the G3Fax
data. The single line Super G3 Fax Board-Q1 is controlled by the System Software and can not be
updated - updates would be in the System Software files for the copier itself. Also, the Super G3
Multi-Line Fax Board-D1 can only be updated in Download Mode E - and the Fax Board will be
flashed immediately instead of waiting for the copier reboot. If an attempt is made to flash the Fax
Board in Download Mode C, the progress indicated on the copier LCD will stop at 99% and the
Service Support Tool will never report that the transfer was complete. In this situation, restart the
copier and the Service Support Tool.
Additional items that can be flashed on all of these units are Key, SDICT, Browser and TTS.
These are explained in separate notes.
These units also have an additional flashable component in the form of MEAPCONT (MEAP
Contents). MEAPCONT is registered and flashed via the Service Support Tool as described in
this User Manual. It should be noted that there are several preinstalled applications for the MEAP
environment. These are included in the MEAPCONT file for the Service Support Tool and will be
reinstalled when this file is flashed. These preinstalled applications are also included on the
System Software CDs distributed by Canon USA so that they may be reinstalled if they are
removed - without having to reflash MEAPCONT completely. It should also be noted that future
versions of the MEAP system may require updated version of these applications so they should be
reinstalled from a System Software CD that matches the version of MEAPCONT in use.
NOTE: Additionally, other MEAP applications may be installed by the administrators of a given
machine. If the HDD needs to be replaced or reformatted, particular procedures will need to be
followed to properly carry over the licenses to the new (or newly formatted) HDD. These
procedures will be documented in the appropriate Technical Publications for these machines.
Because of the above possibility, confirm with the machine administrators what applications are
installed under MEAP, their application IDs, machine serial number and where the original
application install files are before formatting or replacing a HDD. Related to this is new
functionality (from v1.81 on) where the MEAP application area can be backed up through the
Service Support Tool to simplify the process of formatting or replacing the HDD. Refer to the
note on page 7-23 for details.
NOTE: Previously (v3.03/v3.04/v3.11), there was a problem with deleting Backup Data
(described in Section 6A) for some of these copiers. If it was desired to delete Backup Data for
these models, it had to be done manually. The data is stored in the folder C:\ServData\iR2270i
(for the imageRUNNER 2270/2870/3570/4570), C:\ServData\iR8570i (for the imageRUNNER
8070/85+) and C:\ServData\iR105i (for the imageRUNNER 9070/105+). In this folder will be
subfolders labeled by copier serial numbers. This was corrected in v3.21. Manual deletion should
no longer be necessary.

Key Data Type

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called Key. This type will first be released for the imageRUNNER
2270/2870/3570/4570 models. There are currently two Key types that will exist xc and xp -
both should be flashed at the same time. The basic functionality of this data type is to provide the
necessary security components for certain options available on the copier. These options include -

Device Specific Notes : 7-31


Service Support Tool User Manual

RUI and SMTP/POP both working with SSL, as well as SSL capability used within MEAP and
MEAP applications. If a HDD is replaced or formatted, make sure to flash the Key components
back onto the new, or newly formatted, HDD. These files are included on a unit from the factory.

SDICT Data Type

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called SDICT. This type will first be released for the imageRUNNER
2270/2870/3570/4570 models. On certain imageRUNNER devices, such as the imageRUNNER
2270/2870/3570/4570, there is an extra option available for the Universal Send option - the
Universal Send PDF Enhancement Kit. Part of this option is the capability to create searchable
PDF files. For Roman-based languages (English, French, etc.) the necessary dictionary files are
included in the System Software. For some languages (i.e. Japanese) special dictionaries are
needed that are not included in the System Software. The SDICT file included on the
CUSA-distributed System Software CDs are the special files needed in this situation. The initial
release is an SDICT file for Japanese. This file only enables the ability to create a searchable PDF
in Japanese. If this file is not on the imageRUNNER, searchable PDF files containing other
languages (English, French, etc.) can still be created. If a HDD is replaced or formatted, make
sure to flash the SDICT component back onto the new, or newly formatted, HDD. This file is
included on a unit from the factory.

iRC3200 MEAP Expansion Kit

It is possible to upgrade a Color imageRUNNER C3200 to a Color imageRUNNER C3220 by


means of the iRC3200 MEAP Expansion Kit. As a part of this hardware/software kit is new
System Software for the Color imageRUNNER. In the process of doing this upgrade, there is a
certain path of System Software upgrade (particularly BootROM) that must be followed. To aid in
this, there are two special Batch Files included on the System Software CD in the kit. These Batch
Files will register under the iRC3200 and are called UGkit_C and UGkit_N. The C and N
designate whether the original copier is configured with a C or N BootROM. Utilize the
appropriate Batch File based on the copier being upgraded.

Common BootROM File and New BootROM Types (imageRUNNER 2230/2830/3530 ROM and
HDD based models)
With some previous imageRUNNER products, there was a separate BootROM file - for
Copier-only and for Network versions (see note on page 7-19) - for flashing with the Service
Support Tool. For the above captioned imageRUNNER devices, this is no longer true. These
devices have three separate BootROMs, physically - C (Copier), P (UFR II Network) and H
(PCL/UFR II Network). The ROM based models use the C type BootROM and have a data file
for the Service Support Tool to update this BootROM. This will register in the Service Support
Tool under iR2230.
The HDD based models utilize either the P or H type BootROM. With these devices, there will be
a common BootROM file (for P and H types) for flashing with the Service Support Tool. This file
will update either a P or H type BootROM to the latest firmware level. The BootROM will remain
whichever type it was to begin with. Since this is now a common file, it will register in the Service
Support Tool where other common files do - under the plain name of the device. In the case of the
above captioned devices, it will be registered, for example, under iR2230HD. This BootROM file
should be used no matter which type of BootROM is being flashed (P or H type).

7-32 : Device Specific Notes


Service Support Tool User Manual

Browser (BROWS) Data Type


A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called Browser. This type will first be released for the imageRUNNER 5570/6570
models. This file contains the necessary software for the Web Access Software option. This is a
purchasable option enabled via the LMS (License management System). If the Browser data is
not on the HDD, then this option will not function. If a HDD is replaced or formatted, make sure
to flash the Browser component back onto the new, or newly formatted, HDD. This file is
included on a unit from the factory.
TTS Data Type
A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called TTS. This type will first be released for the imageRUNNER 5570/6570
models. TTS files contain the data necessary to utilize the Voice Guidance Kit option. Currently,
these files are available for Japanese and English. If no TTS files are located on the HDD, then
this option will not function. If the appropriate TTS file is not on the HDD, based on the LCD
display language, then English will be used. If a HDD is replaced or formatted, make sure to flash
the TTS component(s) back onto the new, or newly formatted, HDD. These files are included on a
unit from the factory.
Help

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called Help. This type will first be released for the Color imageRUNNER
C4080/C4580/C5180 models. Help files contain the data necessary for the display when "Help
Key" is pushed. If no Help files are located on the HDD, then this option will not function. If the
appropriate If a HDD is replaced or formatted, make sure to flash the Help component(s) back
onto the new, or newly formatted, HDD. These files are included on a unit from the factory.

WebDAV

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called WebDAV. This type will first be released for the Color imageRUNNER
C4080/C4580/C5180 models. WebDAV files contain a module to achieve the function added to
Universal Send Function. If no WebDAV files are located on the HDD, then this option will not
function. If a HDD is replaced or formatted, make sure to flash the WebDAV component(s) back
onto the new, or newly formatted, HDD. These files are included on a unit from the factory.
ASR

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called ASR. This type will first be released for the Color imageRUNNER C2280/
C3380 models. When Voice Operation Kit-A1 is used, this module is a necessary module. The
voice dictionary data for ASR (Automatic Speech Recognition) is included. If no ASR files are
located on the HDD, then this option will not function. If a HDD is replaced or formatted, make
sure to flash the ASR component(s) back onto the new, or newly formatted, HDD. These files are
included on a unit from the factory.

Device Specific Notes : 7-33


Service Support Tool User Manual

Media

A new data file type will be included on certain CUSA-distributed System Software CDs. This is
a data type called Media. This type will first be released for the imagePRESS C1. This is the
file that includes the media brand information selected as the media type. Upgrading of this file
enables the addition of the available media brands. If no Media files are located on the HDD, then
this option will not function. If a HDD is replaced or formatted, make sure to flash the Media
component(s) back onto the new, or newly formatted, HDD. These files are included on a unit
from the factory.

Finisher-T1/Saddle Finisher-T2 (CONTROLLER data)

When working with a Finisher-T1 or Saddle Finisher-T2 (CONTROLLER data), it is


REQUIRED to use Service Support Tool v3.11Ed or later.

7-34 : Device Specific Notes


Service Support Tool User Manual

Partition Formatting with Service Mode

On some devices, it is possible to format individual partitions through the following Service
Mode: Copier>Function>System>HD-Clear. On some devices, this will be the only way to format
an individual partition. In all cases, a complete HDD format will only be possible by using the
Service Support Tool. The procedure to format an individual partition is as follows:

Enter Service Mode and proceed to Copier>Function>System. The LCD should appear as shown
below:

Touch CHK-TYPE and then enter the desired partition number. The partition numbers are
detailed in the device Service Manual. Examples are:
0 - All HDD - CANNOT be used with HD-CLEAR.
1 - Image accumulation area
2 - General purpose files (User setting data/All log data/PDL spool data) storage area
3 - PDL relevant files storage area
4 - Firmware storage area - CANNOT be used with HD-CLEAR.
5 - MEAP application area
6 - SEND relevant files (Address book, Filter) storage area - CANNOT be used with
HD-CLEAR.
7 - Firmware backup storgae area - CANNOT be used with HD-CLEAR.
In this case, the possible numbers that can be entered for an HD-CLEAR are 1, 2, 3 and 5. After
the number is entered, the LCD will be as follows:

Device Specific Notes : 7-35


Service Support Tool User Manual

At this point, touch HD-CLEAR so that the LCD looks like the image below:

Next touch the OK button in the lower right hand corner of the LCD. When this is done, the LCD
will show the following indication:

This will be followed very quickly by the following indication:

As with any HDD initialization, the subsequent device startup will have a slightly increased
timeframe.

7-36 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER C3170/C5870U/C6870U (MEAP)

There are several items to note about the above captioned imageRUNNER C units.
First, the imageRUNNER C3170 REQUIRES Service Support Tool v3.21 or later and the
imageRUNNER C5870U/C6870U units REQUIRE Service Support Tool v3.22 or later.
Second, previous monochrome imageRUNNERs had two versions of BootROM and System
Software - C (Copier) and N (Network) - see note on page 7-19. The above captioned
imageRUNNER C units are very similar to those imageRUNNERs in terms of items that can be
flashed with an exception in that they only have one System Software file that works with both C
and N BootROMs. The C and N BootROMs act as previous ones have - except when flashing -
see Common BootROM File note on page 7-24.
The above captioned imageRUNNER C units provide for flashing ONLY over a network
interface. There is NO parallel flashing capability. Network flashing differs from the previous
monochrome imageRUNNERs in that these units employ a Fixed IP Mode. This mode provides
for a pre-defined IP address (172.16.1.100) to be utilized when the unit is flashed. When this
ability is used, the end-user IP information is not lost - it is kept and is utilized again when the unit
is started up normally.
The above captioned imageRUNNER C units also allow for flashing via a USB Memory Device.
This is detailed in a seperate note in this section as well as in Section 6C5.
The DCON and RCON on these units are flashable as well. As with previous imageRUNNER C
units that allowed DCON and RCON flashing, these units should be restarted in between flashing
these items. Since the system used for downloading on these units is different than the previous
imageRUNNER C units, this is taken care of automatically. This new process is discussed in the
next paragraph.
With the imageRUNNER C devices associated with this note, there is a new process for flashing.
With previous models, the Service Support Tool was used to flash items to the device. This
process entailed both the data transfer from PC to copier as well as the actual final disposition of
the data on the copier (HDD, FDIMM, etc.). The process used by the imageRUNNER C devices
associated with this note is different. The Service Support Tool is used for the transfer of data only
- no data is actually processed by the copier while the Service Support Tool is being utilized. Once
the data is transferred, the Service Support Tool has completed its portion of the process. A list of
the data transferred will be displayed on the copier LCD as it is being done. The data is stored in a
special temporary area of the HDD on the copier. Once the copier is restarted after the flashing,
the copier will look into this special area - actually the copier will look into this special area on
each startup. If the copier sees data in this area, it will process it. At this time, the items will have
their final disposition - whether they go to special areas of the HDD or to an FDIMM. The
progress of this can be seen on the copier LCD. Since the actual flashing is happening at this
point, the copier will enforce the need to reboot between the flashing of DCON and RCON. A
final reboot will be needed - the copier will leave this to be done manually so the final activity
screen will remain on the copier LCD. This new system and interaction are the reasons that these
units require v3.21/v3.22 or later of the Service Support Tool. The procedures to follow are
described in Section 6C.
One item that is a little different than the others is the G3 Fax. First, for the imageRUNNER
C3170, only the Super G3 Multi-Line Fax Board-F1 can be flashed with the G3Fax data. The
single line Super G3 Fax Board-S1 (imageRUNNER C3170) is controlled by the System
Software and can not be updated - updates would be in the System Software files for the copier
itself. Also, the Super G3 Multi-Line Fax Board-F1 and the Super G3 Fax Board-U1 for the
imageRUNNER C5870U/C6870U can only be updated in Download Mode E - and the Fax Board
will be flashed immediately instead of waiting for the copier reboot. If an attempt is made to flash
the Fax Board in Download Mode C, the progress indicated on the copier LCD will stop at 99%
and the Service Support Tool will never report that the transfer was complete. In this situation,
restart the copier and the Service Support Tool.
Additional items that can be flashed on these units are Key, SDICT, Browser and TTS. These are
explained in separate notes.

Device Specific Notes : 7-37


Service Support Tool User Manual

These units also have an additional flashable component in the form of MEAPCONT (MEAP
Contents). MEAPCONT is registered and flashed via the Service Support Tool as described in
this User Manual. It should be noted that there are several preinstalled applications for the MEAP
environment. These are included in the MEAPCONT file for the Service Support Tool and will be
reinstalled when this file is flashed. These preinstalled applications are also included on the
System Software CDs distributed by Canon USA so that they may be reinstalled if they are
removed - without having to reflash MEAPCONT completely. It should also be noted that future
versions of the MEAP system may require updated version of these applications so they should be
reinstalled from a System Software CD that matches the version of MEAPCONT in use.
NOTE: Additionally, other MEAP applications may be installed by the administrators of a given
machine. If the HDD needs to be replaced or reformatted, particular procedures will need to be
followed to properly carry over the licenses to the new (or newly formatted) HDD. These
procedures will be documented in the appropriate Technical Publications for these machines.
Because of the above possibility, confirm with the machine administrators what applications are
installed under MEAP, their application IDs, machine serial number and where the original
application install files are before formatting or replacing a HDD. Related to this is new
functionality (from v1.81 on) where the MEAP application area can be backed up through the
Service Support Tool to simplify the process of formatting or replacing the HDD. Refer to the
note on page 7-23 for details.

Flashing with a USB Memory Device

Some devices, as indicated by the tables at the beginning of this section, will allow for flashing
via a USB Memory Device. The Service Support Tool is still required to prepare this USB
Memory Device before it can be used to flash a unit. The specifications for the USB memory
Device are listed on page 3-1 and the procedures for preparing and using the USB Memory
Device to flash a unit are detailed in Section 6C5. Even though the mechanism is not a direct
connection of the Service Support Tool to the unit, many of the same principles are in use. It is
recommended to be familiar with the Service Support Tool method of flashing before utilizing a
USB Memory Device. Some tasks still require the Service Support Tool direct connection method
- such as uploading/downloading backup data.

FirmID.mtb/VerFilter.mtb and .rec files

Starting with v3.21 of the Service Support Tool, two additional files have been added to the
installation package. These are FirmID.mtb and VerFilter.mtb. These files are used to maintain
lists of models and firmware/System Software for particular models. The models affected are
those that utilize the flashing method discussed in Section 6C and its subsections. These files are
updated via files distributed with CUSA System Software CD releases and data file postings on
e-Support. For details of these items refer to Section 6A.
imageRUNNER 2016/2020/2016i/2020i

When working with this machine family, a few items need to be noted.
First, this machine is flashed via a USB cable (connected to the USB port on the rear of the
device). When connecting this cable, Windows will show a New Hardware Found message and
start a wizard to find a driver. Click Cancel.
Second, after flashing any of the data files (System Software, BootROM, PCL, Language
(iR2016i/2020i only)) the device will show a ROM WRITE OK message (iR2016/2020 only).
At this point, recycle the device power. This will need to be done after flashing any of the
components. To continue flashing, place the device back into Download Mode.
The PCL data type (also listed as OPT32M) is for the optional PCL Printer Kit-J1 (iR2016/2020
only).The PCL data type (also listed as OPT16M) is for the Standard PCL Printer Kit-K1
(iR2016i/2020i only).

7-38 : Device Specific Notes


Service Support Tool User Manual

imageRUNNER 1023/1023N/1023F

When working with this machine family, a few items need to be noted.
First, this machine is flashed via a USB cable (connected to the USB port on the rear of the
device). When connecting this cable, Windows will show a New Hardware Found message and
start a wizard to find a driver. Click Cancel.
Second, after flashing any of the data files (System Software, BootROM, PCL, the device will
show a TURN OFF & ON message. At this point, recycle the device power. This will need to be
done after flashing any of the components. To continue flashing, place the device back into
Download Mode.
The PCL data type (also listed as OPT32M) is for the optional PCL Printer Kit-M1.

imageRUNNER 7086/7095/7105/7095 Printer (MEAP)

There are several items to note about the above captioned imageRUNNER units.
First, these units REQUIRE Service Support Tool v3.22 or later.
Second, earlier monochrome imageRUNNERs had two versions of BootROM and System
Software - C (Copier) and N (Network) - see note on page 7-19. Later monochrome
imageRUNNER units utilized one System Software file that worked with both C and N
BootROMs see imageRUNNER 2270/2870/3570/4570/5070/5570/6570/8070/85+/9070/105+
(MEAP) note on page 7-26. The C and N BootROMs acted as earlier ones did except when
flashing - see Common BootROM File note on page 7-24. The above captioned imageRUNNER
units are very similar to those later imageRUNNERs in terms of items that can be flashed with an
exception in that they have the ability to flash some accessories through the main body of the
copier itself.
The above captioned imageRUNNER units provide for flashing ONLY over a network interface.
There is NO parallel flashing capability. Network flashing differs from the previous monochrome
imageRUNNERs in that these units employ a Fixed IP Mode. This mode provides for a
pre-defined IP address (172.16.1.100) to be utilized when the unit is flashed. When this ability is
used, the end-user IP information is not lost - it is kept and is utilized again when the unit is
started up normally.
The above captioned imageRUNNER units also allow for flashing via a USB Memory Device.
This is detailed in a seperate note in this section as well as in Section 6C5. When preparing a USB
Memory Device for these models it is important to be aware that 3 entries will be displayed in the
version list - US_7105, US_7086 and US. First, the desired model should be selected and allowed
to copy files to the USB Memory Device (US_7105 or US_7086). After this is done, the US
option should be selected if it is desired to have accessory data copied to the USB Memory
Device (as described a little later in this note, some accessory data can be flashed through the
copier main body).
The DCON and RCON (not for iR7095 Printer) on these units are flashable as well. The RCON is
different between the imageRUNNER 7086 and the imageRUNNER 7095/7105. The RCON for
the imageRUNNER 7086 also controls the DADF on that unit, which is why that DADF is NOT
flashed seperately. As with previous Color imageRUNNER and imageRUNNER units that
allowed DCON and RCON flashing, the unit should be restarted in between flashing these items.
Since the system used for downloading on these units is different than the previous Color
imageRUNNER units or earlier monochrome imageRUNNER units, this is taken care of
automatically. The process used by these imageRUNNER units is the same as that used in the
later monochrome imageRUNNER units. This process is discussed in the next paragraph.
With most previous models, the Service Support Tool was used to flash items to the device. This
process entailed both the data transfer from PC to copier as well as the actual final disposition of
the data on the copier (HDD, FDIMM, etc.). The process used by the imageRUNNER devices
associated with this note is different. The Service Support Tool is used for the transfer of data only
- no data is actually processed by the copier while the Service Support Tool is being utilized. Once
the data is transferred, the Service Support Tool has completed its portion of the process. A list of

Device Specific Notes : 7-39


Service Support Tool User Manual

the data transferred will be displayed on the copier LCD as it is being done. The data is stored in a
special temporary area of the HDD on the copier. Once the copier is restarted after the flashing,
the copier will look into this special area - actually the copier will look into this special area on
each startup. If the copier sees data in this area, it will process it. At this time, the items will have
their final disposition - whether they go to special areas of the HDD or to an FDIMM. The
progress of this can be seen on the copier LCD. Since the actual flashing is happening at this
point, the copier will enforce the need to reboot between the flashing of DCON and RCON. A
final reboot will be needed - the copier will leave this to be done manually so the final activity
screen will remain on the copier LCD. This new system and interaction are the reasons that these
units require v3.22 or later of the Service Support Tool. The procedures to follow are described in
Section 6C.
Additional items that can be flashed on all of these units are Key, SDICT, Browser and TTS.
These are explained in separate notes.
A new feature with these devices is the ability to flash some accessory data through the main body
of the unit with this same system (direct Service Support Tool connection or USB Memory
Device). The Finisher-V1, Saddle Finisher-V2 and Document Insertion Unit-C1 data files can be
flashed in this manner. Their data will be transferred to the special temporary area of the HDD and
processed by the copier upon the next restart. Some accessories will NOT use this process of
flashing through the main body and will require either a direct connection with the Service
Support Tool and the Downloader PCB (DADF - imageRUNNER 7095/7105) or special
dedicated software - NOT the Service Support Tool (Professional Puncher-A1, Booklet
Trimmer-B1). Procedures for the accessories not using the Service Support Tool will be
documented in the appropriate Service Manuals or Technical Publications.
These units also have another flashable component in the form of MEAPCONT (MEAP
Contents). MEAPCONT is registered and flashed via the Service Support Tool as described in
this User Manual. It should be noted that there are several preinstalled applications for the MEAP
environment. These are included in the MEAPCONT file for the Service Support Tool and will be
reinstalled when this file is flashed. These preinstalled applications are also included on the
System Software CDs distributed by Canon USA so that they may be reinstalled if they are
removed - without having to reflash MEAPCONT completely. It should also be noted that future
versions of the MEAP system may require updated versions of these applications so they should
be reinstalled from a System Software CD that matches the version of MEAPCONT in use.
NOTE: Additionally, other MEAP applications may be installed by the administrators of a given
machine. If the HDD needs to be replaced or reformatted, particular procedures will need to be
followed to properly carry over the licenses to the new (or newly formatted) HDD. These
procedures will be documented in the appropriate Technical Publications for these machines.
Because of the above possibility, confirm with the machine administrators what applications are
installed under MEAP, their application IDs, machine serial number and where the original
application install files are before formatting or replacing a HDD. Related to this is new
functionality (from v1.81 on) where the MEAP application area can be backed up through the
Service Support Tool to simplify the process of formatting or replacing the HDD. Refer to the
note on page 7-23 for details.

7-40 : Device Specific Notes


Service Support Tool Error List
Common Messages
Process Message Cause Remarks
Main Could not read the Set-Up file <bpchost.ini>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Download module ended in error. Program file read error occurred. Continue? User Choice
Previous process is still running, or has ended in error. Continue? User Choice
Not enough space on the selected HDD. Out of drive space on the selected HDD.
Could not read the Set-Up file <DLM1.ini>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Failed to update the initial setting file <DLM1.ini>. Temporary file for update to "config.sys" file open error. Please re-select the port and restart the PC.
Could not read system file <Config.sys>. Config.sys file read/open error.
Failed to update system file <Config.sys>. Config.sys file read/write error. Please re-select the port and restart the PC.
Selecting Unit Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
There is no information for selected interface. Missing/corrupted data file. Re-register firmware file.
As necessary module is missing, cannot execute the job. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Registering Firmware (NewROM) Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Information file cannot find. Missing/corrupted data file in the NewROM folder. Confirm all files for Data File set are in the NewROM folder.
There are more than two sets of ROM data in the NewROM More than one Data File set exists in the NewROM folder. If you want to remove all the files in the NewROM folder and
folder. ROM data must to be registered one by one. put the ROM data set again, click <Delete all the files in the
NewROM folder> button.
Failed to remove the files in the NewROM folder File delete error. Verify if all the files were removed using Windows Explorer.
Already registered. The file is registered already.
Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Registering Firmware Information file cannot find. Missing/corrupted data file. Confirm all files for Data File set are in the selected folder.
(SelectedFolder)
There are more than two sets of firmware in the selected folder. More than one Data File set exists in the selected folder. Move the files in the selected folder using Window Explorer.
Firmware must to be registered one by one. Confirm only one Data File set in selected folder.
The information file contains more than two model name Misconfigured Data file. Verify proper Data File set contents
information (TGM).
The information file contains more than two unit name Misconfigured Data file. Verify proper Data File set contents
information (TGBN).
The information file contains more than two version information Misconfigured Data file. Verify proper Data File set contents
(RV).
The information file contains more than two registered model Misconfigured Data file. Verify proper Data File set contents
name information (RGM).
The information file contains more than two virtual font name Misconfigured Data file. Verify proper Data File set contents
information (VFONT).
The information file contains more than two real font name Misconfigured Data file. Verify proper Data File set contents
information (RFONT).
Model name information (TGM) is missing in the information file. Misconfigured Data file. Verify proper Data File set contents

Unit name information (TGBN) is missing in the information file. Misconfigured Data file. Verify proper Data File set contents
Version information (RV) is missing in the information file. Misconfigured Data file. Verify proper Data File set contents
Already registered. The firmware registered already..
Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Removing Firmware Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Removing Backup Data Could not read the Set-Up file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Messages when flashing FDIMMs
Process Message Cause Remarks
DLM1 main As information from main module is missing, Cannot start the job. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Could not read the setup file <DLM1.ini>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Could not read the information file (*.ift). Missing/corrupted data file. Re-register firmware file.
Could not read the setup file <bpchost.ini>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
"*.ird" file read/send An error has occurred while data transfer. Missing/corrupted data file. Re-register firmware file.
Cannot read the setup file (*.ird). Missing/corrupted data file or Re-register firmware file.
filename mismatch
Could not open the bi-Centronics interface. Port open error. Uninstall/reinstall Service Support Tool
An error has occurred while data transfer. Data-end command send error.
Obtain set-up information Both flash ROM write operation and backup operation are not Selected model is not supported. Check to make sure that the computer and the copier have been properly connected.
supported. Verify device.
Obtain packet size The packet size information could not be obtained from the target. Packet size receive error. Check to make sure that the computer and the copier have been properly connected.
Check support command Response error Response error.
Command error Command send error.
Could not read the list of commands. Response error.
Obtain user program version Cannot execute the command. Command send error.
Failed read operation. Response error.
Load ROM version select form Could not read the setup file <bpchost.conf>. Missing/corrupted SST files Uninstall/reinstall Service Support Tool
Open Bi-centro and switch to ECP mode Could not initialize the bi-Centronics interface. Could not the version information. Uninstall/reinstall Service Support Tool
Could not open the bi-Centronics interface. Port open error. Uninstall/reinstall Service Support Tool
An error has occurred in the bi-Centronics interface while switching ECP Mode Switch or Parallel port Check to make sure that the computer and the copier have been properly connected.
to ECP mode. reset error.
The device ID does not match. Device ID error. Check to make sure that the computer and the copier have been properly connected.
Verify device.
Set Bi-centro timer/ECP mode An error has occurred when setting the timer for the bi-Centronics Bi-centro driver timer setting error. Check to make sure that the computer and the copier have been properly connected.
interface driver.
Program download Cannot read the setup file (*.ird). Bi-centro open error. Re-register firmware file.
Downloading of the logical block has ended in error. Logical block/communication error. Check to make sure that the computer and the copier have been properly connected.
Erasing of n-th logical block has been ended in error.(Status=0x) Response error. Check to make sure that the computer and the copier have been properly connected.
Could not read the program file (*.prg). Filename mismatch Re-register firmware file.
The quantity of DIMMs is wrong. DIMM count is wrong.
Read "*.prg" file Could not read the program file (*.prg). Missing/corrupted data file. Re-register firmware file.
Data receive/Hold ECP reverse mode An I/O error has occurred in the input HOLD setting of the bi- Read-hold release error Check to make sure that the computer and the copier have been properly connected.
Centronics interface. Reverse-hold error
ECP mode setting update error
A timeout error has occurred in the bi-Centronics interface. Data read timeout with ECP mode. Check to make sure that the computer and the copier have been properly connected.
The input byte notation for the bi-Centronics interface is wrong. Byte count mismatch.
Data receive/Release ECP reverse mode An I/O error has occured in the bi-Centronics interface. Data I/O error. Check to make sure that the computer and the copier have been properly connected.
An error has occurred while switching to the boot program of the Response error.
built-in ROM.
ROM writing Could not read the information file (*.ift). Missing/corrupted data file. Re-register firmware file.
An I/O error has occured in the bi-Centronics interface. Error with the switch to the boot-
program
Obtain and verify checksum The response data is not correct. Respond command and send
command mismatch.
An undefined command response has been recieved.(Response Received an undefined command.
code=FFFF)
An error has occurred when setting the timer for the bi-Centronics Bi-centro driver timer setting error. Check to make sure that the computer and the copier have been properly connected.
interface driver.
Obtain model information and checksum The packet size is not correct. Packet size is bigger than 1048576. Check to make sure that the computer and the copier have been properly connected.
Upload Backup data A write error has occurred for the storage file. Temporary file data write error.
An error has occurred when setting the timer for the bi-Centronics Bi-centro driver timer setting error. Check to make sure that the computer and the copier have been properly connected.
interface driver.
Error Codes when flashing Accessories (FinisherADF)
Error
Code Meaning Cause Remarks
11 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
12 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
13 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
14 Could not read a necessary file. Missing/corrupted data file Re-register firmware file.
15 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
16 RS232C port could not be opened. Serial port open If other programs are running with the RS232C port,
quit all of them.
17 Check cable connection. Obtain CTS flag.
18 CPU type mismatch. Obtain DSR flag. Wrong model
31 SST Configuration error Restart the Service Support Tool and try again.
32 SST Configuration error Missing/corrupted data file Uninstall/reinstall Service Support Tool
41 Serial communication adjustment was not completed within the specified time. Time out error. If the Load LED of the connection cable is OFF, press
the Start/Stop button and try again.
42 Communication Error Received byte three times are not H'00. Check cable connection.
43 There was no response from the board within the specified time. Time out error. Check cable connection.
44 Communication Error Received byte is not &HAA Check cable connection.
45 There was no response from the board within the specified time. Time out error. Check cable connection.
46 Communication Error Received wrong data. Check cable connection.
47 Could not erase the flash ROM. Response is &HFF.
48 Could not read a necessary data file. Missing/corrupted data file. Re-register firmware file.
49 The download control program transfer was not completed within the specified time. Echo back is &HFF. Check cable connection.
50 Communication Error Received wrong echo back data. Check cable connection.
61 Cannot start the download control program. Response is &HFF. Restart the machine and the computer then try again.
62 Communication Error Received byte is not &H10 Check cable connection.
63 Checksum Error. Wrong checksum.
64 Could not read a necessary data file. Missing/corrupted data file. Re-register firmware file.
65 There was no response from the board within the specified time. NDT code response is &HFF. Check cable connection.
66 Communication Error Received wrong data. Check cable connection.
67 There was no response from the board within the specified time. DTC code response is &HFF. Check cable connection.
68 Communication Error DTC code response is wrong. Check cable connection.
69 An error has occurred in transferring the data writing to the flash ROM. DTC response packet data checksum error.
70 There was no response from the board within the specified time. DWC code response is &HFF. Check cable connection.
71 Communication Error DWC code response is wrong. Check cable connection.
72 Could not write data to the flash ROM. DWC response Flash ROM writing error.
73 There was no response from the board within the specified time. Response is &HFF. Check cable connection.
74 Communication Error Received byte is not &H13. Check cable connection.
75 Checksum Error similar to 63 Wrong checksum
Error Codes when flashing data other than FDIMMs
Error USB Network Parallel
Code Meaning Cause Remarks FLash Flash Port Flash
1 File open error (1) Path name does not exist or (2) too many other files are already If another program is open, exit the program and try again.
open, so no more files can be opened.
2 File read error File does not exist.
3 DeviceID check error Target/Datafile Mismatch Check Target machine and Datafile to confirm proper setup.
11 Model name check error Target/Datafile Mismatch Check Target machine and Datafile to confirm proper setup.
12 Connection error The selected unit does not exist. Download mode has not been set. Select the correct unit. Set the target to download mode.
13 Firmware mismatch The selected firmware is not the same as the target firm. Select and verify the correct firmware.
14 Firmware mismatch The selected firmware is not the same as the target firm. Select and verify the correct firmware.
30 Specified drive does not exist The selected drive does not exist. Select the correct drive.
31 Insufficient free space on specified drive File creation was attempted, but was not possible due to insufficient free Increase free drive space through measures such as deleting
drive space. unneeded files.
32 File creation error File could not be created because the specified path name already exists Delete the specified path or specify a different path.
33 File name not specified The file name is not specified. Specify a correct file name.
34 No media Removable media is not inserted. Insert the removable media.
35 Write protection Media is write-protected. Release the media's write-protection.
40 Connection file creation error No delete permission for the connection file
50 Internal error Wrong data received from the target can cause this error. Reconfirm the connection environment.
90 Logical error in the received packet data Logical error in the received packet data
91 Packet reception length error The data length inside the received packet data was 0
92 Target code error The target code before sending and the target code after receiving did Either sending or receiving has failed. In particular, if the received
not match target code is 0, this may be due to a reception time out occurring.
93 Response code error The request code before sending and the response code after receiving
did not match
100 Communication port open error The port is still open from the previous execution due to an operation Restart the PC and target.
such as forced quitting. Another possibility is that the communication
driver is either not installed or not loaded. Also, another program might
be using the port.
101 Communication port close error
102 Communication port write error If this occurs repeatedly, check the port (hardware).
103 If this occurs repeatedly, check the port (hardware).
104 Only when BITRONIC is used
105 ECP mode switch error Failed to switch from compatible mode to ECP mode. Only when BITRONIC is used. Verify the BIOS. Redo the SST
setup.
106 Compatible mode switch error Failed to switch from ECP mode to compatible mode Only when BITRONIC is used
107 Compatible mode switch error Failed to switch from ECP mode to compatible mode. Has almost the Only when BITRONIC is used
same meaning as 106, but does not depend on the ECP mode direction
state, and forces a switch to compatible mode.
108 DeviceID acquisition error Failed to acquire DeviceID.
109 Timeout value setting error Failed to set the communication timeout value, or the wait count value (in
the case of BITRONIC)
110 Timeout value acquisition error Failed to acquire the current communication timeout value or wait count
value (in the case of BITRONIC)
111 ECP reverse mode release/hold setting Only when BITRONIC is used
error
112 ECP reverse mode release/hold Only when BITRONIC is used
acquisition error
115 Undefined command error The response code in the received packet was FFFF The target detects the error
116 Undefined unit error The response code in the received packet was FFFE The target detects the error
117 Unexecutable command error The response code in the received packet was FFFD The target detects the error
120 Context error The target detects the error
121 Checksum error The target detects the error
122 Write error An error has occurred while writing to the hard disk The target detects the error
123 Reserved (unused)
124 Internal error The target detects the error
125 Operation cannot be continued Target ID mismatch. Connect to the correct model. Select the correct model.
127 Status from the target (not an error)
128 Status from the target (not an error)
130 User operation
131 FTYPE mismatch error The downloaded font is not supported by the system. Verify the supported font type (described in the information file's
"FTYPE")
132 No valid system present No valid system existed when the font was downloaded (after hard disk Download a valid system that supports the selected font.
formatting, for instance).
140 Checksum error Communication failure. Verify the connection between the PC and target, and execute
again.
141 Communication timeout Communication failure. Verify the connection between the PC and target, and execute
again.
145 Timeout Communication failure. Verify the connection between the PC and target, and execute
again.
146 Write timeout Communication failure. Verify the connection between the PC and target, and execute
again.
147 Connection error Failed to connect to the TCP/IP socket Only for TCP/IP connection
150 Hard disk format unsupported error The installed hard disk model is not supported. Install a supported HDD or verify that latest HDFormat file is
registered.
200 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
201 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
202 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
203 SST Configuration error Missing/corrupted SST files Uninstall/reinstall Service Support Tool
New Error Codes (added with v3.03 of the Service Support Tool)
Error
Code Message Description Remarks
E100 Could not open bpchost.ini Could not open bpchost.ini Uninstall/reinstall Service Support Tool
E109 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
bpchost.ini reading process.
E110 Could not open bpchost.cha Could not open bpchost.cha Uninstall/reinstall Service Support Tool
E111 Necessary data was not found in bpchost.cha. Necessary data was not found in Uninstall/reinstall Service Support Tool
bpchost.cha.
E119 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
bpchost.cha reading process.
E120 Could not open the selected information file. Could not open the selected information file. Re-register firmware file

E129 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Re-register firmware file
information file read.
E130 Could not open DLM10.ini. Could not open DLM10.ini. Uninstall/reinstall Service Support Tool
E139 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
DLM10.ini reading process.
E140 Could not open FirmDesc.txt. Could not open FirmDesc.txt. Uninstall/reinstall Service Support Tool
E149 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
FirmDesc.txt reading process.
E150 Could not open TargetInfo.txt. Could not open TargetInfo.txt. Uninstall/reinstall Service Support Tool
E159 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
TargetInfo.txt reading process.
E160 Could not open bpchost.conf. Could not open bpchost.conf. Uninstall/reinstall Service Support Tool
E169 Unexpected error has happened. [VbErrorNo], [VbErrorDescription] Unexpected error has happened during Uninstall/reinstall Service Support Tool
bpchost.conf reading process.
E190 Could not get TargetInfo.txt due to the HDD problem. Could not open TargetInfo.txt. Format HDD - most likely unformatted service part
HDD
E200 Could not connect within the time limit. Could not connect within the time limit. Verify the connection between the PC and target, and
execute again.
E201 Could not send the command within the time limit. Could not send the command within the Verify the connection between the PC and target, and
time limit. execute again.
E210 Could not connect within the time limit. Could not connect within the time limit. Verify the connection between the PC and target, and
execute again.
E211 Could not send the data within the time limit. Could not send the data within the time Verify the connection between the PC and target, and
limit. execute again.
E212 No send file name. No send file name.
E213 Size of the send data is not correct. Size of the send data is not correct.
E214 Could not open send file. Could not open send file.
E220 Did not receive the response within the time limit. Did not receive the response within the time Verify the connection between the PC and target, and
limit. execute again.
E221 Did not receive the response within the time limit. Did not receive the response within the time Verify the connection between the PC and target, and
limit. execute again.
E222 Did not receive the data within the time limit. Did not receive the data within the time limit. Verify the connection between the PC and target, and
execute again.
E230 Received undefined command response. Received undefined command response.