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Integrating target costing and ABC

Article July 2002

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Gary Cokins
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I N T E G R A T I N G T A R G E T C O S T I N G A N D A B C

INTEGRATING TARGET
COSTING AND ABC
Gary Cokins

occurs at the very beginning of a ABC has been popular for link-
T arget costing is a technique
that predetermines an ideal
product cost to maximize profits
products life cycle. Organizations
cannot wait until a product has
ing how products, channels, and
customers affect the organization in
across that products life cycle. been launched and enters the pro- terms of employee time and
ABC is typically applied to prod- duction phase of its life cycle to expenses. It is typically computed
ucts already in production; some reveal the cost impact of earlier for ongoing operations where work
of the ABC system data, however, design decisions. A nickname for is recurring in varying amounts.
is useful for target costing. target costing is profit by design. But ABC data has substantial input
A new products product design It is only after the new product is into target costing when equip-
phase governs the majority of its in production that other cost man- ment and machines are thought of
life-long costs during the mature agement techniques, like continu- as doing activitiesjust like people.
phase of its life-cycle cost manage- ous improvement, are applicable. By using time-equivalents based on
ment. The mature phase refers to the ways a products unique features
the period in which the product is consume a machine, ABC provides
in the marketplace performing at cost rate tables. These tables were
EXECUTIVE SUMMARY
its peak potential. Assurances are the foundation of target costing, a
made using various techniques As product life cycles shorten and Japanese innovation.
that the eventual product costs are consumer demands for customization Other techniques that support
economical after the product is escalate, predetermining costs and profit target costing, such as value engi-
released into production. An margins across a products life cycle neering and quality function
increasingly popular technique to becomes increasingly important. deployment (QFD), can also be
achieve a profitable outcome is linked to ABC data. This article,
called target costing.Target costing Ideal selling prices and expected
profit margins determine a products however, will focus mainly on tar-
allowable cost. Often, supplier quota- get costing and ABC.
B C
Journal of Cost Management advisory tions exceed allowable cost, and the bur-
board member GARY COKINS is direc- den is placed on the supplier to close NEW VERSUS EXISTING
tor of industry relations for ABC Tech- PRODUCTS
that gap.
nologies, Inc., the leading provider of activ- The Internet has shifted the bal-
ity-based information software. He is an
internationally recognized expert, speaker, ABC data helps suppliers and ance of power from suppliers to
and author in advanced cost management product designers translate product fea- consumers, and firms that do not
and performance improvement systems. tures into future product costs. understand how to aggressively

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and policies. But the ABC data


EXHIBIT 1
also provides feed-forward data for
Reducing the Costs of New and Existing Products
product designers during the
product development phases that
involve target costing.
After a new product or service
line is launched, the potential to
reduce costs from the products
perspective rapidly falls (see
Exhibit 2). Costs can be eliminated
from the production process, but
there may be less opportunity for
relative cost reduction opportunity
in this stage.
As a result of the growing aware-
ness of extended supply chains, it is
no longer possible for companies to
traditionally view themselves in
isolation. That is, suppliers should
no longer give their product
designers free reign during product
manage their costs to achieve and profits. development, then take the result-
acceptable profits will be at risk.To After the product is launched, the ing products costs, and mark those
manage costs requires cost model- best that the operations people can costs up with some added profit
ing techniques and relevant data. do is to minimize unfavorable cost margin. The company must work
Expense recognition is accounting, variances from the products typi- backward from the forces of the
whereas costing is modeling. cally high standard cost and to apply market and consumer preferences.
Exhibit 1 describes how the process improvements.Accomplish- They are the ultimate drivers of
majority of a products eventual ing those results relies on cost man- demand and revenues. With target
costs are baked into its design, and agement techniques used on the costing, a supplier can work back-
highlights the divide between other side of the divide. ward to determine the new prod-
future and existing products.1 The ucts most desirable cost, based on
Existing Products customer and competitor factors.
words new with future are used
interchangeably with regard to Managing the cost of existing prod-
products. Exhibit 1 also reveals that ucts is actually code for being more TARGET COSTING VERSUS
efficient or clever with the processes ASSIGNMENT COSTING
the ABC datamainly perceived
as a cost management tool only for that make the product or deliver the Ideally, prices should be linked to
existing productsalso has feed- service. In some cases, unfortu- the sensitivities of customers and
forward utility to assist in manag- nately, managing these costs involves the market. Too often, marked-up
ing costs for future products.2 engineering and product design costs are computed to ensure an
The following two sections changes that are much more costly adequate profit margin. Target
clarify the divide between new to effect after a product has been costing begins, not ends, with
products and existing ones. launched than in the preproduction what an appropriate price should
phase of the products life cycle. be; that is, it is price-based, not
New Products Historical managerial account- cost-based and, therefore, offers a
As the pace of competition accel- ing, with ABC being its most substantial improvement over
erates, new-product innovation practical approach, provides data cost-based pricing. Some of the
must outpace product obsoles- used not only to focus but also to best applications of target costing
cence. New products account for provide trend feedback to see how are by Japanese manufacturers.
an increasing percentage of a well the organization is doing rel- In Japan, cost management is the
companys near-term future sales ative to prior changes to processes responsibility of engineers, not

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accountants (which, ironically, is


EXHIBIT 2
where the responsibility historically
Cost Reduction Potential Versus Effort
was located in North America, at
the beginning of the Industrial
Revolution). Japanese manufactur-
ers treat costs as a symptom, not a
cause or a solution. They embrace
them as important clues for tackling
problems or seeking opportunities.
Target costing begins with the
assumption of the customers abil-
ity to pay, and works backward
from the customers preferences.
That is, target costing begins with
market-based pricing, independent
of cost, for desirable product fea-
tures, functions, and quality.
Because earning a profit is a given
purpose for a company, a planned-
for target cost becomes a calculated
number that the operating costs
cannot exceed once the product In effect, the majority of a standard cost accounting variances
design is released. In contrast to this products recurring production that result from high product-
approach, manufacturers in most costs are factored in prior to pro- design costs that were already
countries outside Japan usually first duction. Experience has shown baked into the product.
design and produce their products, that it is easier to design costs out Additional unplanned costs are
then calculate a cost-plus markup of a product than to figure out usually introduced prior to produc-
to determine a selling price that how to eliminate them after the tion.Without stable designs, the fre-
assures an acceptable profit margin. product enters production. Prod- quency and intensity of engineer-
Salespeople then hope that there is uct life cycles have become ing design changes will generate
still a sufficient market for the increasingly shorter as a result of excessive costs later in the products
product or service at that poten- rapid improvements in technol- life cycle. In Japan, cost manage-
tially high price. The per-unit ogy and competitive forces. Sim- ment begins with target costing.
profit margin may be assured but ply consider the short life of a Each supplier for components is
not the sales volume. laptop computer or semiconduc- also informed of the products spec-
Target costing presumes that tor chip. Compared to previous ifications and the price that it can
costs are best managed during the decades, less room remains for charge.The supplier must creatively
concept and design phase, when the on-the-factory-floor improve- design its component in a way that
design engineers can be restricted ments in product cost and quality. both meets the product specifica-
to stay within company means to Time lag exists between designs tions and provides some return on
develop a marketable product. By about product design and their profit and investment for the sup-
excelling in strong and stable eventual impact on the recurring pliers owners. After the product is
designs, the engineers are effec- operating costs. Cost causes and in productionas an existing prod-
tively committing the products cost occurrences are separated by uctthe Japanese rely on methods
ongoing costs up front in the prod- time. Essentially, the operations of kaizen as their form of continu-
ucts life cycle. Costs are intrinsi- people are dealt their cards from ous improvement to further drive
cally created during the new prod- the product designers, and must costs down.
uct or service development phase. make the best out of what may be In contrast, other countries focus
That is, target costing makes costs a lousy hand. Sometimes, the pro- on managing the production per-
an input to the design process, not duction people can only, at best, sonnel to reduce costs. Generally,
an outcome of it. try to minimize the unfavorable production and operations face a

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get costing is a technique to man-


EXHIBIT 3
age the future profits of a company.
Market-Determined Allowable Costs for New Products
It achieves this by applying disci-
pline in the product development
phase of a products life cycle.

DETERMINING A
MAXIMUM ALLOWABLE
PRODUCT COST
The allowable product cost that
target costing will use to influence
the designers behavior consists of
two factors: the selling price and an
acceptable economic profit.3 The
first factor primarily considers cus-
tomers and the second considers
the financial returns expected by
shareholders and investors. Exhibit
3 illustrates the elements and
sequence of thinking that yields an
allowable product cost.
predicament: they can only slightly times referred to as same-as
DETERMINING THE TARGET
decrease costs, by introducing some except-for. SELLING PRICE
level of efficiency; but they cannot In some circles, applying ABC
Setting a products price is the
substantially reduce costs outside for costing the components
critical initial step that drives the
the constraints of the predeter- that comprise products has
target costing process. The selling
mined product (and associated been called feature-based cost-
pr ice takes into consideration
process) designs.The next place that ing.The products design fea-
three main players: customers,
production personnel look for tures govern the amount of
competitors, and a companys
lower costs is to extract a lower cost usage.The future unit cost
senior management. Senior man-
purchase price from their suppliers. of a new printed circuit board,
agements important contribu-
for example, might be esti-
Price pressure steamrolls back to tion is to define and adjust the
mated based on the number of
the lowest tiers of suppliers. strategies.
holes punched, number of
In Exhibit 1, the ABC data is
board levels, and so forth.The Customers
applicable without question dur- unit cost for each hole Understanding a customers per-
ing the mature phase of the prod- punched and for each board ceived value of a product or service
ucts life cycle, where the work is placement will likely have been as well as their attitude for purchas-
recurring. Some of the ABC data, derived in the historical ABC ing things from you is key. Cus-
however, is also useful during the system. In effect, the time- tomers are usually unwilling to pay
design and development phases dimension activity driver has a higher price than in the past
(see Sidebar). been converted into an equiva- unless they perceive a change in the
Some examples follow: lent related to the product. new products function. In short,
This is sometimes referred to the objective is to design a product
Cost rates that are effectively as cost rate tables. to sell at its target price and achieve
calibrated in historical ABC
the planned sales volume.
reporting can be used to In these ways, the ABC data, which
extrapolate costs in the design is so powerful in the recurring Competitors
of new products.This is the phase of a products life cycle, can Customers are shoppers, and as
feed-forward link from ABC to also be leveraged in the up-front earlier described, the Internet is
new products, and is some- product design phase. In short, tar- providing them with capabilities

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Feature-Based Costing with ABC

THE PRESSURE IS ON THE PRODUCT


The power of target costing is its ability to apply pressure in a feed-forward mode in the design phase, as
opposed to a feedback mode in the production phase. Feed-forward techniques concentrate on a more eco-
nomical design, whereas feedback techniques are intended to achieve more effective and efficient make-
and-deliver processes.
The demands of making existing products and service lines draws on people and machines.Within the
context of the target costing framework, where the customer and market forces place pressure on product
design, which places pressure on components, the component-level costing comes thirdand last. The
component-level target costs identify how much the producer or service provider is willing to pay for the
components or services that it purchases.

COST INCLUSION: WHAT COSTS ARE ATTRIBUTABLE TO THE PRODUCT?


Feature-based costing focuses on work activities of equipment. Recall that people and machines perform
activities. People operate equipment, and equipment makes products.A key term associated with marginal-
costs analysis is relevant costsinclude only those expenses that are affected by a change. In product cost
analysis, there is always the issue of which costs to include as part of a products cost. ABC is very inclusive,
particularly in defining the cost center from which product-related costs will be traced.ABC not only cap-
tures the equipments direct production costs, such as the laborer, electrical power, and lubricants; it can also
include support expenses unique to each machine, such as maintenance, quality management, and material
handling. Another product-related cost center, apart from equipment, is research and development.
To estimate the costs of new products, choices must be made as to how much, if any, of the indirect costs to
include.What changes in expenses are attributable to different designs of a new product? The answer determines
what costs to include or not.The exhibit illustrates the two aspects of costs that must be considered: which support
functions and which types of expenses within each cost center (applicable to the support cost centers, too).

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Feature-Based Costing with ABCContinued

The rule for estimating product-related production costs is to minimize the number of indirect cost
centers and categories to be included for costing, while at the same time carefully considering the plan-
ning horizon. In the end, the inclusion and exclusion of various expenses as costs is judgmental. Ideally,
the complexity of the ABC model should be minimized such that the activity expenses share the same
cost driver. Feature-based costing does not involve support work as much as it involves the intimate
relationship between the product and the machine that produces it. Feature-based costing, however,
draws on the same aforementioned principle about event-driven assignment of costs.This relationship is
now addressed.

ACTIVITY-DRIVER SELECTION: FEATURE-BASED EQUIVALENT OF TIME


The same principles of activity-driver quantity measures used in ABC apply here, but with a twist. Instead
of using machine hours as the activity driver to transmit components usage or rent on the equipment
costs, the driver assignment is now thought of as a feature equivalent rather than time based. It is a conver-
sion of the time measure to make the component (e.g., number of seconds or number of minutes) into
the types of features that require the time. The process step and the item of equipment remain the same,
only the cost assignment basis changes with a substitution.Take a simple printed circuit board, for example.
Assume that printed circuit board AAA requires 60 holes to be punched and three passes of the same board
through a treatment device.The traditional costing method, which is based on a components routing, is time
based.This printed circuit board might have this cost:
Hole-punching Time = 6 Minutes
Board-treatment Time = 12 Minutes
For the month, the hole-punching machine may have cost $100,000 and processed 8,000 minutes worth
of many diverse boards, or $12.50 per minute as the activity-driver rate. Similarly, the board-treatment
machine may have incurred a cost of $400,000 and had 40,000 minutes of board work, computing to
$10.00 per minute.
Given that board AAA components hole-punching standard requires six minutes, the cost to make it
computes to $75.00 (6 minutes x $12.50 per minute). Similarly, the board AAA components board-treat-
ment standard requires two minutes, computing to $120.00 (12 minutes x $10.00 per minute). If the
unassembled product had only these two components, the product cost without any indirect support costs,
would be the sum of $195.00 ($75.00 + $120.00).

DESIGNING NEW PRODUCT BBB


This is mindlessly simple. Assume that the product design engineers want to release a new design for the
printed circuit board BBB that is a variation of AAA. BBB requires 30 holes punched and four passes of the
board through the treatment device.What might be the cost of BBB for these items? It is a straightforward
calculation, if we also know the activity quantities based in outputs, not just time.
Assume that we multiplied the unique number of holes punched for all of the product volumes for all of the
printed circuit boards for the same month that experienced 8,000 minutes. Presume that number to be 80,000
holes.That equates to $1.25 per hole ($100,000 / 80,000 holes). Similarly, presume that there were 10,000 boards
passed through the board-treatment machine for the 40,000 minutes. (Remember that different boards require a
different number of passes.) That equates to $40.00 for each board-pass ($400,000 / 10,000 board-passes).
Now, board AAA can be recalculated based on feature quantities rather than time. The same answer of
$195.00 will be reached:
Hole-punching = $75.00 (60 Holes x $1.25 per Hole)
Board-passes = $120.00 (3 Passes x $40.00 per Pass)

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Feature-Based Costing with ABCContinued

Now, however, the activity-driver rate is based on a component feature, not on time.The projected cost
of the proposed new board BBB can be computed as $185.00, using the feature-based cost rates and the
quantity of the feature driver:
Hole-punching = $25.00 (20 Holes x $1.25 per Hole)
Board-passes = $160.00 (4 Passes x $40.00 per Pass)

POTENTIAL FEATURE-RATE ADJUSTMENTS


It is best to not to treat these types of rate-based costing too simplistically. Average costs per component
during a considerable time periodperhaps yearsare assumed during the products mature span of its life
cycle. Capacity constraints and the step-fixed cost function that could impact the cost rate if the decisions
made with this data required any idle capacity to be included are also ignored.
Periodically, a new design may involve a new process, which may entail purchasing new equipment with
different speeds and different expenses.Then, it would be necessary to replicate the ABC cost assignments
as if the new, not the existing, equipment were in place.
Also, if new processes and equipment are to be used with the new product design, the indirect costs will
likely be affected. A manual inspection, for example, might be reduced or eliminated. These activity costs
would need to be adjusted in the complete analysis of the total product cost.

ASSEMBLY AND INDIRECT COSTS


The costing exercise was restricted to only the components independent of the assembly and indirect costs.
The same ABC principles, however, are applicable.
For assembly, similar cost rate concepts as for components can be applied.

and automated services to more In a new twist, companies are as the middle box required to
effectively shop and compare. The increasingly adding services to determine the allowable cost. The
selling prices and perceived value their products or base-service idea here is to set profit margins to
of competitor alternatives and lines to differentiate themselves satisfy the profit expectations of
even functional substitutes (e.g., from competitors. As marketing both the company and its investors
plastic instead of glass) must, there- approaches become more refined, or owners.
ABC becomes an essential mea- Similar to the complexities
fore, be considered.
surement tool to plan for and involved in setting prices, no easy
Strategic Objectives understand the cost and profit ways exist to translate the increas-
margin impact of the suppliers ingly changing measures of share-
An individual product or service
value-added (or unbundled) ser- holder return expectations into
line should not be sold in isolation
vice offerings. For our purposes, product profit margins. Advanced
of other strategic objectives that a companies have moved beyond
determining the target costing-
company is pursuing. The com- the financial metric of net operat-
derived maximum allowable cost
pany may be attempting to gain ing profits after taxes to free cash
and setting the selling price is one
market share, for example, in flow. They use indicators that also
of the anchors from which we cal-
anticipation of a knockout future culate backward. include the cost of capital as a
generation product. As another resource expense. There are two
example, if the company desires to DETERMINING THE TARGET
approaches to stipulate the desired
project a high image of its tech- PROFIT MARGIN investment return:
nologies and employees with its The other key determinant to set- 1. Baseline experiences.
products and services, higher ting the target price is the target 2. Capital budgeting using life-
prices may strengthen that image. profit margin. Exhibit 3 shows this cycle analysis.4

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why maintaining a discipline of


EXHIBIT 4
not having expected costs exceed
New ProductsCosts Sum Up
maximum allowable costs is key.
The consequences adversely affect
both the future of the company
and destroy the wealth of its
investors. With any amount for
which an unfavorable cost excess
results, two undesirable outcomes
will occur:
1. An increase in pr ice so
that the profit margin can
be maintained. This step
immediately erodes sales vol-
ume, because the optimal
sales-price combination was
predeter mined in the target
costing process. The sales vol-
Baseline Experiences decision to terminate the product. ume decline drops to the bot-
One approach to establishing profit ABC calculates cost for each time tom-line.
margins for existing products relies period in a format that can be 2. Investor dissatisfaction. Con-
on examining the actual profit applied to inter-period life cycle sideration for the investors
margins of existing predecessor cost reporting. The credibility and option to invest in risk-free
products and then making adjust- utility of life cycle reporting is financial instruments, such as
ments to those margins. This is reduced when tracking these money market funds, was already
analogous to evaluating the perfor- expenses on a general ledger sys- included when the target profit
mance of an investment portfolio temthis is intraperiod reporting. margin was set. Anything less
based on a composite average rate Compounding this problem are is usually thought of as signal
of return from the portfolios high complex accounting accruals, poor to divest.
and low performing stocks. company memories, and classic
misallocation of support expenses. In practice, however, expected
Capital Budgeting Using ABC resolves these deficiencies. costs will usually exceed the pre-
Life-Cycle Analysis
determined allowable cost.That is,
Another approach that requires CALCULATING THE the sum of the design efforts ini-
more analytical effort occurs when ALLOWABLE PRODUCT tially comes in overweight. The
there is substantial up-front invest- COSTA CAUTION allowable cost does not usually
ment or if the selling prices and At some point, using any of these reflect the capabilities of the com-
product costs are expected to sig- approaches, or alternate ones, the pany coupled with those of its
nificantly change during the life target selling price and target component suppliers; therefore,
span of the product. When large profit margins are eventually attaining the target cost would
capital investments are involved to established. After that job is done, initially be unachievable.
release a new product, the target the maximum allowable product But the world does not end
profit margin must be high cost can be calculated as the net with that predictable outcome. In
enough to recover these costs over difference as shown in Exhibit 3. effect, the amount of cost reduc-
the life of the products that use the Now the critical rule is to never tion required to close the gap is
investment. Life cycle models tolerate expected coststhose identified and quantified. The real
should be constructed and tracked that will actually result from power of target costing then kicks
with plan-versus-actual data, to building the designto exceed into gear. Certain costs can be
allow for midstream adjustments the maximum allowable costs.5 focused on and managed. In short,
that could be severe enough to Note in Exhibit 3, the words calculating the maximum allowable
lead to a cut-your-future-losses transmission of pressure. This is cost represents the cost that the

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EXHIBIT 5
Target Costing Pressures on New Products

product or service line must pro- UNBRIDLED DESIGNERS 3 that determined the allowable
duce or deliver if it is to achieve AND SUPPLIERS product cost.
the target profit margin when sold Left to their own devices, the In a loosely managed product or
product and service-line design- service-line development process,
at the target price. The maximum
ers, often influenced by the mar- the product and service-line design-
allowable cost is a critical measure, keting people, would likely come ers take their cue from the market-
because it serves as a beacon and up with a product that is sure to ing research people. The marketing
loudspeaker to employees and even be above the maximum allowable people presumably combine two
to the companys suppliers (as we cost. A similar situation applies to areas of research:
will see next) involved in the target the process designers, who must
comply with the specifications 1. Ascertaining the wants of their
costing process of the amount of customers and prospects.
handed down by the designers.
cost reduction to be achieved. As The process people cannot afford 2. The companys strategic goals
an oversimplification, target costing to make the product with their for specific additional types of
is as much a technique for profit existing assets and capabilities. customer and market segments
management as it is for cost man- This is why target costing has desired in the future.
evolved. It is the harness to pre-
agement.
vent runaway cost build up. Like artists, the designers and
Lets now look at what deter- Exhibit 4 illustrates the cost build- process engineers brainstorm to
mines, and is included in, the up, and is combined with the tar- create innovative ideas. Without
expected cost. get costing illustration in Exhibit restrictions, the enthusiasm to

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freely design cascades down to the izedwhether they are product, The Internet greatly facilitates real-
component suppliers who are part component, or process-related time, synchronous collaborative
of the companys extended supply the gap narrows to zero. Then, the work efforts involving teams of
chain.A company does not want to target cost is successfully, and people widely dispersed across net-
stifle this sometimes out-of-the- finally, reached. worked organizations. This broad-
box thinking, but it must ensure Going forward, the transmission ened scope is simply an evolution-
that the designers energy stays of pressure from the buyer to the ary step in the value chains ability
within the cost parameters deter- supplier will be an exciting area.Tra-
to deliver product features that have
mined by the requirements of the ditionally, the relationship between
already been envisioned to con-
companys profit-minded investors. buyer and supplier has been adver-
sumers. But it greatly slashes the
Exhibit 5 combines Exhibits 4 sarial, where the buyer, if in a posi-
and 3 so that the maximum allow- tion of power, demands price con- time-to-market for those who can
able cost comes face-to-face with cessions, which can lead to financial do it well. Advances in supplier
the expected cost. An unbridled trouble for the supplier and, hence, integration and communications as
design process will lead to expected purchasing woes for the buyer. well as each enterprises business
costs that exceed the targeted costs. Today, a more preferred choice is management software (e.g., ERP)
This outcome is not to be unex- collaborationthe key term in turns PDM into CPDM.
pected. After all, the allowable cost is value chain management. Emerging ABC provides key cost data to
derived from external factors (i.e., software and information technol- assure the target in target costing is
customers, investors, and competi- ogy toolsmany of them Internet attained. Traditional cost allocation
tors), and is computed independent basedthat facilitate rapid and schemes have been excessively sim-
of the internal design and produc- accurate exchanges about product plistic leading to flawed answers. As
tion capabilities of the company. designs among the participants in the margin for error gets slimmer,
The if-then diamond-shaped the value chain. This is sometimes ABC becomes a crucial methodol-
symbol in the flow chart in Exhibit referred to as collaborative product ogy for cost assignment.
5 is where the cost reduction goal definition management (CPDM).
setting process kicks in.The dashed CPDM was preceded by product Notes
lines are the transmitted forces that data management (PDM). PDM 1. Robin Cooper and Regine Slagmulder, Tar-
cascade downward toward, and solved problems of computer-aided get Costing and Value Engineering (Portland,
into, the component providers (i.e., design file management.As technol- OR: Productivity Press, 1997), p. 49.
internal or external suppliers), in ogy evolved, the scope expanded 2. Cooper and Slagmulder, 59.
3. Cooper and Slagmulder, 104.
the form of revised specifications beyond design engineering depart- 4. Cooper and Slagmulder, 100-101.
and other information exchanges.6 ments to include change control 5. Cooper and Slagmulder, 122.
Ideally, as cost reductions are real- and configuration management. 6. Cooper and Slagmulder, 140

JOURNAL OF COST MANAGEMENT

JULY/AUGUST 2002

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