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MB0043 Human Resource Management Units 11-16

Unit11 - 1 Mark Quiz Questions


Question 1
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A drive can be defined as deficiency with direction. Drives are ________and provide an
energizing thrust toward goal accomplishment.
Choose one answer.
a. goal oriented
b. task oriented
c. performance oriented
d. action-oriented
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Question 2
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James Driver says that, motivation means the phenomena involved in the operation of_______
and _________.
Choose one answer.
a. Incentives and Drives
b. Emotion and Actions
c. Recogmition and Money
d. Reward and Punishment
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Question 3
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Motivation Hygiene Theory is given by :
Choose one answer.
a. Young
b. Vroom
c. Herzberg
d. Lewin
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Question 4
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Motivation is an 'act of stimulating someone to get a desired course of action'.Who has given this
definition?
Choose one answer.
a. Lewin
b. Michael Jucius
c. Vroom
d. James
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Question 5
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Need Hierarchy Theory is propounded by:
Choose one answer.
a. Herzberg
b. Maslow
c. Alderfer
d. Lewin
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Question 6
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Theory X and Theory Y is proposed by:
Choose one answer.
a. McGregor
b. Maslow
c. Jucius
d. Vroom

Unit11 - 2 Mark Quiz Questions


Question 1
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Company policy and administration, Supervision, working conditions, interpersonal relations,
salary, status, job security, and personal life.
Choose one answer.
a. Reinforcement
b. Job content
c. Motivators
d. Hygiene factors
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Question 2
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Everyone has a need for self-respect and for the esteem of others. This results in the desire for
strength, confidence, prestige, recognition and appreciation.
Choose one answer.
a. Achievement Needs
b. Esteem Needs
c. Need for Power
d. Physiological Needs
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Question 3
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Identify the correct formulae to state the relationship between performance skill and motivation.
Where P is for performance, S for skill and M for motivation.
Choose one answer.
a. P
b. S
c. S-P
d. P-S
e. p
f. f(S,M)
g. M
h. f(P,M)
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Question 4
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_________is positively correlated with concepts of (1) level of aspiration, (2) degree of
commitment, and (3) inclination towards action.
Choose one answer.
a. Performance
b. Motivation
c. Job Satisfaction
d. Morale c

Unit12 - 1 Mark Quiz Questions


Question 1
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"discipline is the force that prompts an individual or a group to observe the rules, regulations and
procedures which are deemed to be necessary to the attainment of an objective; it is force or fear
of force which restrains an individual or a group from doing things which are deemed to be
destructive of group objectives. It is also the exercise of restraint or the enforcement of penalties
for the violation of group regulations".
Choose one answer.
a. Bremblett
b. Mayors b
c. Dr.Spriegal
d. Richard
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Question 2
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According to _________"discipline may be considered as a force that prompts individuals or
groups to observe the rules, regulations and procedures which are deemed to be necessary for the
effective functioning of an organization."
Choose one answer.
a. Richard
b. Calhoon. Richard. D.
c. Robbins
d. Spriegal
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Question 3
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Webster's Dictionary gives the meanings of the word __________as follows: "First, it is the
training that corrects moulds, strengthens or perfects. Second, it is the control gained by
enforcing obedience. The third meaning is punishment or chastisement"
Choose one answer.
a. Fine
b. Rule
c. Discipline d
d. Punishment
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Question 4
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Which Article of the Indian Constitution, which says that "no person shall be dismissed or
removed from service until he has been given a reasonable opportunity to show cause as to why
the proposed action should not be taken against him?"
Choose one answer.
a. 302
b. 344
c. 311
d. 420
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Question 5
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Who says that, "discipline in the broad sense means orderliness-the opposite of confusion..."
Choose one answer.
a. Bremblett, Earl R
b. Robbins
c. Webster Dictionary
d. Spriegal

Unit13 - 1 Mark Quiz Questions


Question 1
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Dale Yoder defines it as "a written complaint filed by an employee and claiming unfair
treatment". What is being referred to here?
Choose one answer.
a. Feedback
b. Dissatisfaction
c. Discipline
d. Grievance
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Question 2
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Who defines grievance as "any discontent or dissatisfaction, whether expressed or not and
whether valid or not, arising out of anything connected with the company that an employee
thinks, believes or even feels unfair, unjust or inequitable"?
Choose one answer.
a. Meyers
b. Prof. Jucious
c. Pigors
d. Yoder
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Question 3
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Who has defined grievance as dissatisfaction. According to them, dissatisfaction of an employee
is anything that disturbs the employee, whether expressed or not.
Choose one answer.
a. Yoder
b. Drucker
c. Herzberg
d. Prof. Pigors and Meyers
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Question 4
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__________is an outside third party who is brought in to settle a dispute, and he or she has the
authority to make a decision.
Choose one answer.
a. Government
b. Union
c. Legal Expert
d. An arbitrator

Unit13 - 2 Mark Quiz Questions


Question 1
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Arbitration In case, the grievance has not been settled by top management and top union
leadership, three possibilities remain: 1. The union can temporarily or permanently drop the
issue; 2. The union can call a strike if the contract permits;
3._________________________________________________________
Choose one answer.
a. The case may be taken to the international organization
b. The case may be submitted to an impartial arbitrator.
c. None of the above
d. The case may be taken to government
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Question 2
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The National Commission of Labour states that complaints affecting one or more individual
workers in respect of their wage payments, overtime, leave, _________, _________seniority,
work assignment, and discharges would constitute grievances.
Choose one answer.
a. Appointment, Dismissal
b. transfer, promotion
c. Pay, Promotion
d. Incentive, Punishment
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Question 3
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Who classifies a grievance as a complaint of one or more workers with respect to wages and
allowances, conditions of work, interpretations of service stipulations, covering such areas as
overtime, leave, transfer, promotion, seniority, job assignment and termination of service?
Choose one answer.
a. Government
b. Trade Union
c. Arbitrator
d. International Labour Organization (ILO)

Unit13 - 4 Mark Quiz Questions


Question 1
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Following are the steps of Grievance handling, they are not given in proper sequence. I. Analyze
and divide II. Follow up III. Receive and define the nature of the dissatisfaction IV. Get the facts
V. Apply the answer Choose the correct sequence from the options given below.
Choose one answer.
a. I,II,V,IV,III
b. I, III,IV,II,V
c. III,IV,I, V,II
d. V,II,IV,III, I

Unit14 - 1 Mark Quiz Questions


Question 1
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"Group norms are rules or guidelines of accepted behaviour which are established by a group and
used to monitor the behaviour of its members."Whose name is associated with this definition?
Choose one answer.
a. Taylor
b. Young
c. Sherif
d. Argyle
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Question 2
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'A group consists of two or more persons who share norms about certain things with one another
and whose social roles are closely interlocking.'Who has given this definition?
Choose one answer.
a. T.M. Newcomb
b. Harell
c. Young
d. Bandura
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Question 3
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The word 'dynamics', is derived from a Greek word which means :
Choose one answer.
a. Unique
b. Power
c. Strength
d. Force
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Question 4
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There are two distinct types of work groups_______ &_____________.
Choose one answer.
a. Organized and Disorganized
b. Formal and Informal
c. Casual and Formal
d. Planned and Unplanned
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Question 5
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Who define group as "a social unit which consists of a number of individuals who stand in
definite status and role relationships to one another and which possesses a set of values or norms
of its own regulating the behaviour of individual members, at least in matters of consequence to
the group."
Choose one answer.
a. Sherif and Sherif
b. Blake
c. Sprott
d. Argyle
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Question 6
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Who defines a group as "two or more persons in a state of social interaction."?
Choose one answer.
a. Argyle
b. Sprott
c. Kimball Young
d. Luthens
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Question 7
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Who has defined group dynamics as "an expression that describes the situation in which people
acting together in a group accomplish certain thing, either positively or negatively in a way that
cannot be explained adequately in terms of the individual acting separately."?
Choose one answer.
a. Argyle
b. Sherif and Sherif
c. Peter Drucker
d. Thomas Harrell
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Question 8
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Who said that a group is 'plurality of persons who interact with anyone else'?
Choose one answer.
a. Young
b. Taylor
c. W.J.H. Sprott
d. Sherif
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Question 9
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Who stated that "Norms are the ought to's of behaviour. They are prescriptions for acceptable
behaviour determined by a group, institution, or society."
Choose one answer.
a. Sherif
b. Argyle
c. Luthens
d. Blake

Unit14 - 2 Mark Quiz Questions


Question 1
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The essential characteristics of a small group are given below one of them is however not
appropriate. Identify it.
Choose one answer.
a. see themselves as an individual.
b. share some common ideology,
c. who interact with one another,
d. two or more people,
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Question 2
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The following are the characteristics of _________: 1) they are sanctioned by some authority; 2)
there is a prescribed division of labour 3) individuals are assigned specific responsibilities, 4)
there are stable and consistent personal interactions, and 5) provisions are made for rewarding
the group membership.
Choose one answer.
a. Formal work groups
b. Informal work groups
c. Project Teams
d. Teams
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Question 3
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The groups can provide, with or without the conscious knowledge of their members, a means of
fulfilling many of the needs of the individuals in them, such as:
Choose one answer.
a. Need for Power
b. Affinitive needs and Egoistic needs
c. Need for Money
d. Physiological needs

Unit15 - 1 Mark Quiz Questions


Question 1
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In which year did Douglas McGregor published his thesis "Human Side of Enterprise".
Choose one answer.
a. 1960
b. 1948
c. 1950
d. 1971
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Question 2
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Management theories are also known as ___________ and they focus on the role of supervision,
organization, and group performance.
Choose one answer.
a. Transactional theories
b. Participative Theories
c. Relationship Theories
d. Contingency Theories
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Question 3
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The Managerial Grid Model (1964) is a behavioural leadership model developed by Robert
Blake and________.
Choose one answer.
a. Downton
b. Jane Mouton
c. Blanchard
d. Vroom
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Question 4
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These theories often portray great leaders as heroic, mythical, and destined to rise to leadership
when needed.
Choose one answer.
a. Management Theories
b. Participative Theories
c. Relationship Theories
d. Great Man Theories.
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Question 5
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Which leadership termwas first coined by J.V. Downton in 1973.
Choose one answer.
a. Transactional
b. Trait
c. Transformational
d. Situational
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Question 6
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Which theory assumes that people inherit certain qualities and traits that make them better suited
to leadership.
Choose one answer.
a. Situational
b. Trait Theory
c. Contingency
d. Behavioural
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Question 7
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Who contributed to the formation of The Leadership Continuum Model along with Tannebaum .
Choose one answer.
a. Haiman
b. Schmidt.
c. Drucker
d. Blanchard
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Question 8
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Who defined Leadership as "the process by which an executive or a manager imaginatively
directs, guides and influences the work of others in choosing and attaining specified goals by
mediation between the individual and organisation in such a manner that both will obtain the
maximum satisfaction."
Choose one answer.
a. Mc Gregor
b. Argyris
c. Drucker
d. Haiman
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Question 9
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Who says, "An effective leader is one who can make ordinary people do extraordinary things,
make common people do uncommon things. Leadership is a lifting of a man's sights to a higher
vision, the raising of a man's standard to a higher performance, the building of a man's
performance beyond its normal limitations."?
Choose one answer.
a. Hersey
b. Drucker
c. Downton
d. Robbins
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Question 10
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__________theories focus upon the connections formed between leaders and followers.
Choose one answer.
a. Management
b. Trait
c. Relationship
d. Behavioural

Unit15 - 2 Mark Quiz Questions


Question 1
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Douglas McGregor,has identified the major variables of leadership , amongst the given options
one is incorrect, identify it.
Choose one answer.
a. The culture of the organisation
b. The characteristics of the leader.
c. The attitudes, needs and personal characteristics of followers.
d. Inherited Power
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Question 2
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In 1938, ______and _________proposed classifications of leaders based on how much
involvement leaders placed into task and relationship needs.
Choose one answer.
a. Likert and Lewin
b. Hersey and Blanchard
c. Blake and Mouton
d. Lewin and Lippitt
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Question 3
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This style has a high concern for people and a low concern for production. Managers using this
style pay much attention to the security and comfort of the employees. Identify the style.
Choose one answer.
a. The produce or perish style
b. The team style
c. The impoverished style
d. The country club style
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Question 4
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Which of the classificationis not given by CHRIS ARGYRIS in the following
Choose one answer.
a. The Permissive type
b. The Bureaucratic type
c. The participative type
d. The Directive type
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Question 5
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Who delineated differences between leadership and management and in which year?
Choose one answer.
a. Taylor 1920
b. Lewin-1950
c. Abraham Zaleznik 1977
d. Lewis-1939

Unit15 - 4 Mark Quiz Questions


Question 1
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Veer Bhanu Rathore is the Manager in "Power Pumps",a manufacturing unit. There are around
50 employees in the unit ,which he is heading.He is always bothered about completing the
manufacturing targets on time. He also proposes and assures certain financial rewards on timly
completion of work. But at the same ime he is quite strict while dealing with employees and
often punishes if the work completion is hampered. He is a believer of Theory X of Douglas
McGregor. Identify the managerial style of Veer Bhanu Rathore.
Choose one answer.
a. The country club style (1, 9)
b. The produce or perish style (9, 1)
c. The impoverished style(1, 1)
d. The team style (9, 9)