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Trainer Profile | Overall Content Development | Training Delivery

Mahua R.
A corporate trainer with over a decade of experience in Training & Development, with a
strong background in Behavioural & Soft Skills Trainings with a out-come oriented focus
and a wide experience in assessments and competency framework.
Relevance to this Project

Mahua is a seasoned behavioural trainer with specific experience in the topics and
modules covered in this program. She has both developed and administered the various
topics covered in the Better Productivity Through Happiness program - which makes her
ideal for this exercise. Her background in Assessments makes her suitable for developing &
administering the pre/post assessments of this project.

Other Specific and Relevant Experience

Strong background in Soft Skills, Behaviour, Customer Service and Accent Neutralisation
B.A Hons. (Psychology) from University of Calcutta, MBA (HR) and PGDAM (Sales and
Marketing) from NIS Academy (National Institute of Sales).
Certified in Effective Communication & Communication Styles
Certified in Customer Relationship and Client Centricity
Certified in GRF C2C NxGen program by Accenture
Certified in Who moved my Cheese (Change management) and FISH workshop
Certified English language trainer by Reading Wise for improving English literacy
Certified English communication trainer by English Edge (Liqvid)
Certified in Life Skills module by Future Group
Attended Experience Coaching by Erickson International, Canada
Training Experience:
IDBI Bank Globsyn Technologies Sciformix
ING Vysya Lear Corporation Persistent Systems
Arthur J. Gallagher & Co. Kirloskar Chillers Zydus
ESOP Direct Ezone Varroc Group
Principal Financial Group Tata Technologies ATOS
Accenture (Consulting) Pantaloons Amdocs
Accenture (BPO) Cipla ITC InfoTech
L&T InfoTech Apollo Hospital Microlise
TATA Communications Apollo Pharmacy Siemens
Sears Holdings Vodafone Optima Life Sciences
Corporation NIS Sparta Ltd. Vanderlande
Sungard AS Future Group Tafe
TATA BlueScope Steel Kion Group Paharpur Cooling Towers

Training Background
Advanced Communication Skills, Email & Telephone Etiquette, Being Assertive, Customer
Centricity, Customer Service, Coaching At Workplace, Personal Effectiveness, Orientation
To Business Excellence, Winning Attitude, Fish Philosophy Workshop, Goal Setting, Planning
And Execution Skills, Time Management, Team Building, Negotiation And Influence,
Corporate Etiquette, Cross-Cultural Sensitivity And Global Culture, Leadership, Stress
Management, Inter- Personal Skills, Creative & Analytical Thinking, Change Management,
Presentation Skills, Decision Making Skill. Business Etiquette, Building Relationships, Giving
And Receiving Feedback.