"Job Hunting

Survival Guide"
If you need ajob...
.. .you need to open, read, study, and take action on the material in this book.
Chapter 1: How to Market Yourself Effectively '" \
:3 • Put yourself in the employer's position
:>. Do the thinking for the employer
3. Keep in mind that people get jobs, not resumes
Lf. How to Market Yourself After a Layoff
S. Approach lot of companies
5'. Your Recruitment Strategy Step by Step
Chapter 2: How to Look for a JOBI .. , r--"t· 7
GJ • Networking
10. Informational Interviewing
I I • Jobs are won or lost at the gut level during the interview
II • Do your research
I'l-.. Preparation
Online Job Search: Online Networking
1"1. Online Social/Professional Networking Tips
Chapter 3: The Cover Letter ... IS­
11 • Introduction
11 • Cover Letters Need to Address 4 things
18. Anatomy of a cover letter
I q.)..e, • Cover letter examples
Chapter 4: Resume Guidelines • . . \
• Resume Guidelines
• Anatomy of a Resume
37. Keywords Describing Interpersonal Traits
Writing Accomplishment Statements
Electronic Resumes
i./lJ. How to fill out an Application
'( I. Application Sections
!fa.. Action Verbs
"'". Resume Worksheet
&{'1. Tips for Applying Monster Jobs
Chapter 5: What to do at a Job Fair. .. 51
• What to bring
S"}. Tips
5"1. People behind the Tables
• Walk Around Technique
Stl. Mini-Interview
l)5. Personality Matching Technique
S5'. Negotiate
55 • Before you leave
Chapter 6: Interview Checklist Do's ..•.
• Before
• During
, \ • Towards the End
(q' •After
Interviewing Do NOT's
Practice Makes Perfect
,:;. Face-To-Face Interviewing
(;4f. Interview Questions
7. Problem-Action-Result (PAR) Questions
(,'j. Ask Questions After the Interview
"cr. 11 Things Employers Want
70. How you will be rated in the interview
,I. Questions you should ask the interviewer
Stumbling Blocks
Bring your References Sheet
17. Salary Negotiations
18. Compensation Packages: Salary vs. Benefits packages
7'f1- Benefit package trends
Chapter 7: Information Interviewing ... 1<t
\ • Overview
Preparing for the Information Interview
Getting the Information Interview
8-3 • Conducting the Information Interview
<gL(. After the Information Interview
Informational Interview Worksheet
'&7. Example Informational Interview Questions
Chapter 8: Self Employment . . . '" \
'1 Self Assessment for Business Owners
q3.. Writing a Business Plan
Funding a Business
CIt'. How to Write a Resignation Letter
10\ • Sample Resignation Letters
Chapter 9: College ... \03
105" • How to Choose a Major
(07. Sources of Information
tIl • Questions to Ask College Representative, Students and Teachers
Questions to Ask a Professional
Wi. Books on Careers and Majors
Chapter 10: Web Reference Guide _.. \ 'I
I " • Planning a Major and College Resources
1 " • Career Exploration and Self-Assessment Resources
• Green Careers
I • Networking
Internships and Volunteer Websites
Job Hunting Resources
1).5. Resume Writing Assistance
13...7. Professional Profile Management
Special thanks to the "Foothill College" for sharing information in this booklet
© Foothill College 12345 EI Monte Road • Los Altos Hills • CA 94022
Chapter 1: How to Market Yourself Effectively
• Put yourself in the employer's position
• Do the thinking for the employer
• Keep in mind that people get jobs, not resumes
• How to Market Yourself After a Layoff
• Approach lot of companies
• Your Recruitment Strategy Step by Step
How to Market Yourself Effectively
To live effectively in this world, to achieve our goals and make a difference, we are highly
dependent on interacting with others. Marketing yourself is simply communicating why
someone would want to interact with you. It includes honestly presenting your positive features
- the ones that are valuable in that particular relationship - in a way that interests the other
Marketing yourself to others effectively should never be a hard sell. It is communication that the
listener will find interesting and will be looking for, as they seek to understand you.
The way you speak, your appearance, and tlte way you act will all become part of your
marketing message. You want them to know that you are a capable and trustworthy person to
help them improve or resolve issues in the company.
The benefits ofeffectively marketing yourself are:
• You will ease social interactions and rapidly build rapport with others;
• You will become more valuable to others when they see how you can help them;
You will become more valuable to yourself when you can see your own positive traits;
• You will achieve your goals more effectively because you will secure the cooperation of
others more easily.
Reference: Tom 0 'Leary com
In this uncertain economy, the job market is more competitive than ever. You may not get the
interview if your resume doesn't market your abilities with precision and impact. Here are some
tips on how to make yours stand out:
Put yourself in the employer's position
Always remember the basic question that runs through the mind of every employer who picks up
your resume: What can you dofor me? They don't just want to know what you've done for
some.one..eJseLJ:liLID-.s:_emnloyers. over your applicable skills and abilities that
you've extracted from your work history and education. . ---...- - _..- -
Do the thinking for the employer
On your resume, market the skills and abilities you wish to use most and which you think
employers want to see. Determine this by researching the company and ajob listing.
Keep in mind that people get jobs, not resumes
It's up to you to get the job through research, effective written and verbal correspondence, and
professional interviewing. However, a perfect resume is essential for those completing in a
tough economy. Use yours to market yourself as the best person for the position.
Reference: http://www.kaptest.com
How to Market Yourself After a Layoff
There are thousand of people job searching just like you. You will have to find a way to set
yourself apart from them as you look for a new position. If you merely present your past
accomplishments to prospective new employers, you will remain planted in your past. Instead,
you need to use your past experiences to convince employers that you have the knowledge and
skills of their company and their industry to help move them forward. If you can do that, you
will propel yourself into a new position and challenge.
Learn how to market yourself
Remain positive and upbeat. Don't let yourself get sidetracked and never give up faith in
yourself and your abilities. Most people hate acting as their own direct marketer, but that is what
searching for a job is all about. People create their own luck. It starts with marketing the best
product that you have ... you!
Create a focused plan
Research which industries and areas of the country are hot right now and identify companies
within those industries and geographic areas that you want to approach. Network constantly and
aggressively, but with focus. Direct your networking to where there are real opportunities. This
also involves extensive research: you must learn who the contact people are in the companies,
associations and cities in which you are searching and seek out those specific people.
Create the right pitch
In order to land an interview, you first must get past the "gatekeeper" - e.g., the secretary or
administrative assistant who controls access to the person with hiring authority. This isn't easy
and requires you to develop a pitch that sets you apart from other job seekers. The worst thing
you can say is, "I'd like to speak with Bob Jones about employment opportunities." You will be
dead in the water with that one. Instead, craft a pitch that demonstrates your knowledge of the
company, its products, its markets or its industry. You are much more likely to reach Bob Jones
if you tell his assistant that, "I have research on how the data warehousing industry can increase
sales and would like to present my findings to Mr. Jones."
In the interview, sell yourself through your own questions
Most interviewers remember more of what they have said during an interview than what the
applicant has said. To get beyond this, and to set yourself apart from others, you should impress
the interviewer with your own knowledge of the company and its industry. The best way to do
this is by asking concise, focused questions that allow you to demonstrate that you've done
significant research about the industry, about the company itself - including its products, its
market and its competitors. And last but not least, you need to demonstrate that, as a result of
your past experience, you can help move the company forward.
Be willing to take a step backward
If it appears that you may have to accept a position at a lower level on the executive ladder than
your previous one, don't assume that you are losing opportunities to move forward. Ina hot
company, or a hot industry, you may move ahead faster than if you seek higher positions in
companies or industries that are contracting.
Approach lots of companies
In this economy, it is unrealistic to expect that you can successfully land a new job by talking to
only a handful of companies. You should plan to approach a minimum of 50 companies, and
contacting 100 companies is not out of the question. From this, if you have followed all the other
steps outlined above, you should have a good chance of landing five to seven interviews.
Searching for a new job following a layoff can be one of the most difficult, draining and
demoralizing processes that people have to endure. Or, it can become one of the most uplifting,
eye-opening experiences that can change your life for the better. Just give yourself time, don't
lose your self-confidence and follow a well-crafted plan. Most important, never forget that
employers are looking for people who can demonstrate energy, intelligence, aggressiveness and
persistence. Andpersistence will payoff.
Your Recruitment Strategy breaks down to a few simple steps:
Step 1: Qualify Yourself
Write on a piece of paper: a) what you want and need from a job, and b) what you have to offer
an employer. Clarifying in your own mind what you have to offer or "Why Hire Me?" List 3
"why hire me's" to accompany each feature you ''want'' and "need" from ajob.
Step 2: Analyze Your "Why Hire Me" Points
Many job seekers fail to inform potential employers of key facts about themselves, because they
have not fully acknowledged their own strengths and skills. Ask friends and associates what
they see as your strengths. List at least 25 reasons why an employer should hire you. This will
help you more honestly and fully express yourself and improve your chances of being hired.
There are no laws preventing you from asking questions and offering lllformation about yourself
that makes it safer for them to hire you. Reassure their fears by making it very safe to hire you.
Step 3: Prepare a Resume that will Secure Interviews
The-reaLpurpose-oLyour.resumeisto_get )'Qujnterviews.. __ t{}
develop an effective resume that summarizes the key strengths you identified in Step 2.
Step 4: Implement Your Recruitment Strategy
Many professionals market themselves solely through resumes and networking. These tactics
are limiting. You'll do better by creating multiple paths toward the central goal of getting
interviews. List on a sheet of paper every method you can think of that could generate leads, and
then follow up every lead until you get either the interview or another lead. The following ideas
you might not have thought of doing:
a Call people and companies you've always wanted to work for
a Tell everyone you know that you're looking for a job
a Ask for informational interviews
a Ask for other names
a Field prospects from the news
a Join a job-seeking networking group
a Post your resume on the Internet
a Research profiles of people at companies and their progression
Step 5: Secure Interviews
When you target a person and company, call before you send your resume. Request an interview
at least twice. If your request is denied, counter with: Do you know someone who is hiring?
Which search firm do you use? Will you keep my resume on file for future reference? Make
your job hunt a daily routine. Don't go to bed until you've taken some direct or indirect action
toward getting an interview. A direct action might be calling a prospect to ask for an interview;
an indirect action might be mailing out a resume or developing a new lead..
The combination of fully acknowledging why someone should hire you and implementing a
diversified marketing approach can give you the confidence that if you are displaced for any
reason, you will know how to go about finding a job. This knowledge may ultimately be as
important to your security as the skills you've learned on the job.
A foolproof plan is one that provides a diversified approach to securing interviews. The
interviews are the key to getting the job because you can't get a job without one. The more
interviews you go on, the better your chances ofgetting hired.
Before the interview, ask yourself these questions:
• Why am I gong to this company? What kind of commitment am I willing to make to this
• Why should they hire me? Do I have the skills and experience for the position?
• Am I interested in this position? Do I display interest in this position through my
appearance and attitude? Am I willing to take this position if it is offered?
• Am I willing to learn? Am I willing to change my atti!Ude if necessary?
• Have I researched this company to make sure I'll ask intelligent questions?
The goal of the interview is to be able to answer YES to the following questions:
1. Does the interviewer know I am interested in hislher position and company?
2. Am I capable of handling this position? Explain in terms of your experience, skills,
education, talents, attitudes, and core values. .
3. Will I stay for a reasonable length of time, and will my values and commitment align
with the company's expectations?
Don't leave the interview until you:
1. Make it clear to the interviewer that you are interested, capable, and committed.
2. Ask the interviewer if slhe has any further questions about your background.
3. Express an interest in the position! This is very important. The last impression you make
is the one the interviewer remembers best. If you want the position, say so! This could
be the one fact that sets you apart from other candidates with qualifications equal to
4. Thank the interviewer for his/her time.
After the interview send a note of thanks, emailed, handwritten or typed. Do not send a printed
card, and don't' telephone your thanks.
Reference: www.hrstore.com/marketyourself. html
Chapter 2: How to Look for a JOBI
• Networking
• Informational Interviewing
• Jobs are won or lost at the gut level during the interview
• Do your research
• Preparation
• Online Job Search: Online Networking
• Online Social/Professional Networking Tips
Searching for a job can be a very trying, tedious task that seems discouraging at times.
Hopefully the tips included in this document will ease the process and introduce you to new or
different techniques for searching for that ever-elusive job!
Your success in the job market will depend on three main things:
To start your job search, you will
need to:
Learn about yourself and careers
Prepare a resume
Network with people to discover
hidden jobs
Locate companies that have
Complete an application form
Participate in a job interview
Job hunting is a lifelong
process that seeks to answer
q _
1. Who am I? (What do I value?
Like? Dislike?)
2. Who will recognize and
appreciate my skills?
3. How willi convince that person to
hire me?
r.i: ... .."e J.'O ..b.S a. v.. aila.ble, b. ut.th. e key.,."s gai.nin
acc.e.. ss to the-coun.t.'.es.s o.. pportunitieS that a/Je
lout there. The ways of accessing the job markets, especially the hidden
__ -- _""-"
The most effective way to research the job market and to get a job is by networking. Actually,
95% of people who find their dream job is through someone they know! Talk to people about
your job search and your skills, Le.: friends, relatives, neighbors, acquaintances, teachers,
career center counselors, and employers.
Three networking questions:
1. Do you know of any openings for a person with my skills? (If "No," continue)
2. Do you know of someone else who might know of such an opening? (If "Yes," get the
name or names; if "!'Jo," continue)
3. Do you know someone who knows a lot of people? (This usually works!)
This is a technique for gathering information about jobs, and for expanding your network to
potential employers. This kind of interview is the opposite of an employment interview. You
are asking the questions of the employer to get information about the job. You are not there
to apply for a job or to discuss your skills.
Prepare a set of questions about a specific job, and about a company. Some examples:
How did you get your job?
What is the best thing about your job?
How does this company train its employees?
**See the Information InteNiewing handout for a more complete list of questions.
1. Ask questions; do not talk about yourself.
2. Keep the interview brief - 20 minutes or less.
3. Ask for the employer's advice to people entering the field.
4. Ask for another contact (another person to interview)
5. Send a Thank-You note.
Find out what you can about a potential employer.
Practice your internet research skills.
Spend some time before your interview reviewing possible questions with a fri.end ­
you will be more confident in your answers.
• Always be 10-15 minutes early.
Get good directions or take a practice drive to where your interview will take place.
If you are offered an application, fill it out. Some companies want to see your ability to follow
directions, how well you can write/spell. Never write "See Resume" on an application.
If there is something that requires discussion, such as your reasons for leaving a position, write
in "Will Discuss," do not lie in the application process.
Keep an open mind. Salary requirements can be "open" for negotiation, allowing fleXibility for
the right person.
A firm expression of interest goes a long way towards getting you that offer. A simple "Thank
you for your time, I am interested in being considered for the position" is excellent.
If you are offered the position, and you want it, accept it. If you are not sure, ask the
interviewer for a day to think about it. Set a time and call them back.
It is the face-to-face contact that really matters to recruiters, hiring managers, and employers.
Unfortunately, most job-hunters put most oftheir effort into resumes, either online or in print. It
is easy to understand why - selling yourself is easier done from a distance. When you do not
have to watch someone reject you, you can lull yourself into that false belief that, "I am trying
as hard as I can to find a job - I'm sending out resumes!"
The reality is much different. Job boards are not the best use of the internet in job hunting.
They are useful in locating jobs, but they can only do so much in your search. Use the net as a
source of information about:
Your field of interest.
Companies that are involved in that field.
Relevant positions with those companies.
Addresses, phone numbers, e-mail contacts of people doing your desired job.
Half of your time job hunting should be devoted to researching (see the items above) and
practicing your face-to-face interview style. Not getting interviewed is depressing, but even
more depressing is getting rejected frequently at the interview stage. This is where a lack of
research really shows.
Employers will not be 'wowed' by the mere fact that you found them on the web. What will
impress them is your effort to gain knowledge about the industry they are in, their relative place
in that industry, and the position itself. All of this shows your desire and passion for the job ­
something they cannot train you to have. Everyone loves to be flattered, and knowing a
company like the back of your hand gives an employer that warm and fuzzy feeling you want
them to have during the interview.
The employer's gut level decision-making process is less rational then you might think. Once
you have made it into the 'acceptable candidate pool', getting the job is a matter of striking the
right chords with the Hiring Manager. Most of them will be looking you in the eye and asking,
"Can you do the job?", all the while wondering whether they can trust your answer - or you.
Take the time to prepare for the interview before you arrive. Research the company's
background, specialties, and, if possible, goals for the future (look for their mission statement,
this often gives a feel for where the company wants to go). This info will also help you decide
if the position is a good match for your own personal goals. Ask questions during the interview
and show initiative.
Prepare yourself for questions that are out of the ordinary. These may not have
a right or wrong answer. but are aimed at uncovering your value system or your
ability to think on your feet.
Develop the ability to transition a challenging answer into an opportunity to share an example
of a previous success. For example you can begin with "While I can't speak to that exactly, in
a similar situation at ... " and then present your experience. It is also a good idea to prepare to
discuss a situation that may not have been an obvious success, but was a valuable learning
experience. Show that you can turn adversity into a future strength.
Take the time to look over a list of potential interview questions and practice answering them
out loud to a friend or family member, even a pet, as this will help you become more familiar
with your own qualifications, and more comfortable speaking about yourself.
Preparation wr1l give you tbe.confideDce. to interview calmly, thoughtfully and will
make a lasting impression.
According to James Van, a former HR recruiter, the overall trend is that online job boards are
slowly dying. Job boards are becoming increasingly more costly, while yielding less than
optimal results. With the Web 2.0 platform, the trend is that savvy candidates and employers
are migrating away from traditional job boards to cheaper, more targeted alternatives.
• Talent Hubs: career related sites that grow groups of people based upon class of work
rather than specific job title. Search functions are more targeted and effective than
those on job boards and Google searches online
• Forums, bulletin boards, trade organizations, etc.: these sites may cater to a specific
population, and offer tips, education, instruction, tools, and resources to its members.
• Job sites: offer extensive job seeker profiles beyond the traditional resume and contact
information. Employers are increasingly looking for more information than what is on a
resume. These job sites can help the job seeker create an online profile for the
employer to see. Examples include:
a Jobfox.com
a Itzbig.com
a QuietAgent.com
a Climber.com
a MyPerfectGig.com
a Vitruvia.com
a Jobzerk.com
How can others find you?
Create a digital presence online. This is the ability to make yourself visible on the world wide
web. 1"1115"58 chance to-crealea'ri'-6rllii1et5illooafd.
searchable on the World Wide Web by employers. Increasingly, this is done--in.a Web.LO _ ._' __ . _
format, which is moving from a text-based online "brochure" to a more interactive site. This
allows more control and input from the job seeker, as well as the employer (video, graphics,
aUdio, bJogs, wikis, chat, etc).
Online Social/Professional Networking: A way to network online-to find others and to
let others find you in an appropriate setting. Examples include:
• Linkedln, nuResume, Facebook, MySpace, Twitter, Ryze
• Trade Associations
• Alumni Organization
• "Affinity sites" (such as Women in Technology, for example)
Online Social/Professional Networking Tips
• Be careful what you post on sites, as it is accessible to a vast audience!
• Create material on your profile that is compelling, the same way you would when writing
your resume. Use descriptive words and action words that best describe facts that you
would like to highlight.
• Complete your profile: an incomplete profile might make you seem lazy.
• Make sure others can proofread and critique your profile.
• Use "status updates" to your advantage: you can advertise if you are looking for work
(but only if your current employer knows you are leaving, or if you have already left).
• Link blogs and other appropriate content to your profile.
• Connect other networking sites to your profile.
• Recommend others, and let others recommend you.
• Participate in discussions and forums, when knowledgeable on chosen topic (more
• Invite your real-world contacts to connect with you on trusted networking sites.
List of online resources available on Foothill Career Center Website:
Chapter 3: The Cover Letter
• Introduction
• Cover Letters Need to Address 4 things
• Anatomy of a cover letter
• Cover letter examples
The Cover Letter
A COVER LETTER is a one-page letter that is sent with your resume to give an employer
a summary about your background & experience as it relates to the job opening. It is a
"picture" of YOU and why you want to work for the company.
You should NEVER send a resume without a cover letter. These documents must be
tailored to fit each specific job and company.
Employers use your cover letter and supplemental information, in addition to your
resume, to help them decide if they will interview you. Tell your story, focus on the
contribution you can make to the firm and present yourself in a positive light.
Employers want conscientious people working for them. They want to see why you
want the position as much as they want to fill it.
Respond to all information requested in the advertisement for job openings.
Use facts from your research to catch the reader's interest
Research what their products are, what their sales potential is/has been, review the
board of directors, and the latest stock market trends, etc. You will impress a hiring
manager with your knowledge about the company, and how you see yourself making a
Write about your current situation. Include your education.
Explain why you are applying for the job: reentering the workforce, career changing,
graduating .. j:>Qrt-timg_jg!:>,
Do not include personal information
Do not discuss personal matters or give info on sex, age, race, or marital status.
Proof Read and Spell Check
An employer will not interview you if your documents have a typo or incorrect grammar.
The language needs to be simple and direct, the letter needs to be brief (1 page) and
neat and well-organized to show you are detail-oriented.
1. Who you are
2. What you have done
3. What you want to do (should include info on company and your interest)
4. Why should they hire you
12345 EI Monte Rd.
Los Altos Hills, CA 94022
(650) 949-7229
March 1,2001
Name of Person
Company Name
Street Address or P.O. Box #
City, Sate Zip
Dear Mr. / Ms Smith;
The first paragraph should indicate what job you are interested in and how you heard about it.
Use the name of the contact person here, if you have any.
Your employment advertisement in Tuesday's San Jose Mercury News indicating an opening for an
administrative assistant is of special interest to me. Mary Smith, who is employed with your firm,
suggested I write to you. I have heard that Rohn Electronics is a growing company and needs dynamic
employees who want to learn and contribute to the firm.
The second paragraph should relate your experience, skills and background to the particular
position. Refer to your enclosed resume for details, and highlight the specific skills and
competencies that could be useful to the company. If your school work and class projects are all
that you have to show, then discuss education before work history.
During the last five years, I worked as office manager at a law finn in San Jose.· In this position, I .. °
improved office efficiency by investigating and selecting word processing equipment. I understand
that your opening includes responsibilities for supervising and coordinating word processing
procedures with your home office. I was able to reduce my firm's operating costs over 30 percent by
selecting the best equipment for our purposes. Also, I am proficient in various software programs on
both MAC and PC's, such as Microsoft Word, Excel, FileMaker Pro and E-mail.
The third paragraph should indicate your plans for follow-up contact and thafyouroreSlirrieTs·
I would appreciate the opportunity to apply my skills on behalf of your company. For your
examination, I have enclosed a resume indicating my education and work experience. I will call your
office early next week to determine a convenient time for an appointment to further discuss possible
employment opportunities.
Your signature
First Name and Last Name
I ~
--- -- - - -
Employment Services
Foothill- De Anza Community College District
12345 EI Monte Road
Los Altos Hills, CA 94022
Dear Hiring Committee;
I am very excited to learn of this administrative assistant position for the Career/ Transfer Center. I
have interest in this position because I see a clear link between what the position requires and what I
would like to do in the future. I understand the responsibilities and know that I would be a great asset
to this organization as a full time staff member. I have a wonderful work history at this college; I
believe in the College mission, and I support the "success" of every student. I enjoy serving students,
and I have done so during the time I have been working here. As my resume shows, I have carefully
completed courses of study that combine marketing and business. I am very proud to say that I also
have a great deal of knowledge of Foothill College.
In addition, I would love to be apart of this college as a full time staff member working for students. If
selected for this position, my goals are to increase services to and help expand student opportunities in
career and transfer. I will bring all the qualities that make me a better staff member, develop a better
program, and to learn as I do it.
Furthermore, I have been waiting for an opportunity where I could direct my energy to good use and
the Career/ Transfer Center is the place. As a temporary staff member, I have worked with Caritha
Anderson and Karen Oeh, the coordinators of the Career and Transfer Center, on a number of
occasions. I used the services myself, and I understand the importance of quality service to students. I
have acquired a wealth of knowledge about the Career and Transfer Center. For example, I have
helped expand the dimension of the Minority Transfer Program, and I have recruited many students to
take advantage of its services. Also, I am familiar with the Eureka program, the 10btrak program, and
Assist articulation website.
Again, thank you for your consideration. I would very much like to meet with you to discuss further
my interest in this position: My phone number is (650) xxx-xxxx and my email address is' . -.. - ----- - .. -­
johndoe@foothil1.edu. I will call you to check the status of my application. My references are available
upon request.
John Doe
1375 EI Monte Rd.
Los Altos, CA 94024
(650) 123-4567
April 18,2006
Karen Smith
Alta Bates CCC
2001 Dwight Way
Berkeley, CA 94704
Dear Ms. Hopkins,
Your advertisement for a Per-Diem Administrative Assistant on your web site is of particular interest
to me. I have heard many great things about Alta Bates Comprehensive Cancer Center, primarily that
the staff is extremely knowledgeable, always nice and forever helpful.
Over the last three years I have been working as a personal assistant at a private residence. In this
position, I have increased the efficiency of their home office by creating and implementing a new and
enlarged filing system. Also, I have had over three years of retail experience, in which I was heavily
responsible for greeting clients, answering the phones and providing excellent customer service.
An accomplishment that I would like to highlight is the fact that during my employment as a personal
assistant I continued my education as a full-time student at Foothill College. I maintained a GPA of
3.71 and received an A.S. degree in General Sciences with High Honors. Currently I am taking a
couple of G.E. classes to fulfill transfer requirements. My professional career goal is to work in the
healthcare field as a radiation therapist.
I am extremely organized, customer-oriented, professional and open-minded. I am knowledgeable
with computers and software, both PCs and Macs, especially Microsoft Word, Excel and PowerPoint.
I am a quick learner, and can be trained easily on any further software or technology needed. I believe
my excellent interpersonal traits and communication skills will be an asset to Alta Bates. My past
experiences working as an office assistant have given me the knowledge needed to succeed in a
professional office environment. -_. -- - .. -.-- - -. . .. --- - -- --­
I would appreciate the opportunity to apply my skills for your department. For your convenience I
have included my resume detailing my education and work experience. Thank you for you time, and I
look forward to meeting you at your earliest convenience.
Jane Doe
Jasmine Smith
12345 EI Monte Rd.
Palo Alto, CA 94303
(650) 123-1459
June 4,2009
Tracy Bonfiglio
Kimpton Group
222 Kearny St., Ste. 200
San Francisco, CA 94108
Dear Ms. Bonfiglio,
I am following up with our phone conversation earlier this afternoon regarding open positions at a new
hotel in Cupertino. I received your contact information from the Foothill College Career Center. I am
very excited about this opportunity, and I am open to any position related to customer service and
For the past year, I have been taking general education courses at Foothill College in Los Altos.
However, I started my educational path at California State Polytechnic University, Pomona where I
will be receiving a B.S. Degree in Hotel and Restaurant Management. I have already taken the
following courses: Introduction to Hospitality Industry, Sanitation and Safety Practices, and
Hospitality Management Law.
In addition to my education, I have work experience directly related to my field of study. I worked for
two months as a Front Desk Agent at Stanford Terrace Inn in Palo Alto. My duties included greeting
customers, checking guests in/out, prioritizing front desk duties, answering multiple phone lines, and
ensuring customer satisfaction. As a result, I have developed strong time management and
interpersonal skills. I have good communication skills, and I enjoy interacting with people. I believe I
wou1<fbea great asset to lam outgoiiig;fdenilly, and a team player.
I have included my resume for your review. I would appreciate the opportunity to meet with you or a
company manager as soon as possible. Please do not hesitate to contact me at (650) 575-1459. Thank
you in advance for taking time to review my qualifications.
Jasmine Smith

Mary Jane Smith
12345 El Monte Rd.
Los Altos, CA 94024
(650) 123-4567
May 3, 2010
Mr. Joseph Nunes, RCP
O'Connor Hospital
2105 Forest Avenue
San Jose, CA 95128
Dear Mr. Nunes,
I am writing to you with the interest of applying for a position as a Respiratory Therapist. My connection with
O'Connor Hospital is very strong due to my ongoing interest and involvement in the community as well as my
clinical experiences at the hospital. As per your suggestion, I am applying for the above mentioned position.
As student at Foothill College in the Respiratory Therapy Program, I completed two rotations at O'Connor;
from September to December 2003, and second in ICU from January to March 2005. In ICU, Mr. Bob
Kavanaugh, BS, RRT acted as my Preceptor. He shared his clinical experiences with me to further enhanced
my skills and knowledge, and he encouraged me to apply for the position.
For one year, I worked as a Respiratory Care Assistant performing EKG's. In 2004, I worked for Kaiser
Hospital as an Equipment Technician where I cleaned and set-up ventilators and stocked E-size Oxygen tanks.. ·
During this time, I also attended courses as a full-time student, worked part-time on campus, and continued to
serve my community as a volunteer. In spite of a very demanding program, I have managed to maintain a 3.4
grade point average. I have excellent time management skills, and I am able to multi-task to get the job done.
You will find me to be very caring, sensitive, responsible, detail-oriented, and a good team player.
My knowledge of Respiratory Therapy, good grades, and good clinical evaluations reflect that I am qualified for
the position. My expenences and understanding of patient needs,combined with many hours; will
definitely compliment the profession of Respiratory Therapy.
Enclosed, please find my resume for your review. I feel confident that my knowledge and interpersonal skills
would be an asset and make me an ideal candidate for this position. If you have any questions, please feel free
to contact me. Thank you in advance for your time and consideration.
Mary Jane Smith
Suzy Smith
12345 EI Monte Rd.
Los Altos, CA 94022
(650) 949-7229
April 18,2009
Dear Hiring Manager,
I would like an opportunity to interview for the Extraction Chemist position posted on craigslist.org. I
have enclosed a resume for your consideration.
Currently, I am an honor student at Foothill College and will be receiving three A.S. degrees in June
2009. My degrees will be in Chemistry, Biology, and Mathematics. In addition to my interpersonal
qualifications, I would bring the following strengths to the position:
• Over two years of experience in the inorganic and organic chemistry laboratory
• Experienced with a wide variety of laboratory equipment and techniques; liquid-liquid
extraction, separatory funnel, gas chromatography, IR and NMR spectroscopy
• Always following policy and procedure with a 100% safety record
• Strong analytical and problem-solving abilities with a focus on accuracy and quality
• Solid knowledge of spreadsheet and database software to record and maintain data
• Strong communication skills and the ability to work independently
I am confident that these skills could be successfully applied in the position of Extraction Chemist.
Thank you for considering my candidacy. I look forward to meeting you. I can be reached at
(650) 949-7229 or by email atgeorgemartin@yahoo.com
Suzy Smith
Jane Doe
12345 E1 Monte Rd.
Los Altos Hills, CA 94022
(408) 123-4567
April 26, 2009
Employment Services
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, CA 94022
Dear Committee Member,
" Strengthen your abilities by helping others strengthen theirs."
As a professional who provides employment and training services to a diverse clientele, I find it
inspiring to strengthen my abilities through helping others. I would like to express my interest in the
Employment Training Advisor position by briefly highlighting my skills that apply to the position.
Over the past five years, I have had the pleasure of being apart of wonderful organizations whose goals
were to provide support to individuals in need of specific services. In addition to my professional
experience, I enhanced my knowledge by participating in Master's Degree program. As a student in
the Counseling Education program at San Jose State University, my training has centered on working
with and understanding students' various issues related to academic success, job searching, career
development and personal counseling.
Currently, I am a Career Advisor at NOVA as part of the Non- Custodial Parent Step-Up program. I
guide my clients through their training and job searches, help them prepare effective resumes and
practice successful interview techniques. I work with clients on a one-on-one basis to refer them to
appropriate training programs, community-based organizations, and other supportive services.
I look forward to meeting you at your earliest convenience to further demonstrate my abilities in career
counseling. This is an exciting opportunity for me to contribute to the success of the OTI program at
the Foothill-DeAnza Community College District.
Jane Doe
Enclosure: Resume
12345 EI Monte Rd.
Los Altos Hills, CA 94022
(408) 123-4567
September 17,2010
Dear Hiring Manager,
In response to your advertisement in the San Jose Mercury News indicating an opening for a
receptionist, I have enclosed my resume for your consideration.
Throughout my six years of experience working at a variety of companies in the Bay Area, I have
maintained a professional and positive environment for customers, co-workers, and supervisors. I
always appropriately and effectively assist customers over the phone to answer questions and/or direct
to the appropriate resources. In addition, I have the ability to mUlti-task, such as answer multiple phone
lines, greet customers, and complete paperwork.
An accomplishment I am particularly proud of is the design and implementation of a color catalog for
Central valley Seeds which increased sales by 15%. This involved coordinating and referencing digital
camera images with product descriptions.
My success stems from self-motivation, enthusiasm, flexibility, and the ability to communicate with
individuals from diverse backgrounds. I take pride in my problem-solving abilities because I want
customers and co-workers to feel appreciated. Also, I am proficient in various software programs on
PCs, such as Microsoft Word, Excel, Internet, and Email.
lam interested in scheduling an interview as soon as possible. I can be reached at (658) 123-4567 or
by email.jane@hotmail.com. Thank you for your time, and I hope to hear from you soon!

Jane Doe
Thank you Letter
You just finished a great interview. You're confident that they will give you a job offer.
Now all you have to do is wait, right? Wrong! Don't forget to send a thank you letter!
This is the final personal touch that may convince the employer that you are right for
the job.
When should you send a thank you letter?
• after a job interview
· after an Informational Interview
• following a Career/Job Fair event
Timing: Send the letter within 24 hours of the event
Letter Style: Choose a letter style that fits the industry. For instance, if you are
applying to a traditional banking position, you may want to send a type writteh formal
Jetter. If you are not sure of what style to use, the safest best is to go with a
formal typed business format.
Possible Styles: Business Format Typed
E-mail Letter
Handwritten note
• Add/Remind/Restate: Add something that you may not have had the chance to say
during the interview. Remind the employer of the reasons why you are uniquely
qualified for wh-y-you.are..the.best candidate for the-job.­
Personalize: If possible briefly mention something that occurred or was said during
the interview. You must personalize the thank you notes to each person - do not
write the same thing because they may compare notes.
• Who do I send thank you letters to? If possible, send a thank you to each of the
people that interviewed you. Sometimes this is not possible, so then you should send
the thank you to your primary contact and ask that your message be forwarded to
the rest of the team or department. You need to send the letter the day after the
interview. Make sure you get business cards/contact info from each of the
interviewers, so that you can follow-up with them later (and/or to send a thank you
Sam Smith
12345 EI Monte Rd.
Los Altos Hills, CA 94022
May 1,2007
Bill T. Thomas
Director of Human Resources
American Financial Group
12345 First St.
San Jose, CA 94022
Dear Mr. Thomas;
Thank your for giving me the opportunity to present my qualifications for the Marketing Assistant in
your financial department. It was a pleasure meeting you on Friday, April 24.
I am very excited about the job, and I was especially impressed with the information you provided
about the future of the company and the potential of the position.
As I explained, my goal is to achieve a successful career in corporate marketing, and from what you
told me about the duties and responsibilities, I believe I can do the job well. I know I will make a real
contribution to your marketing programs.
If you have any questions or concerns, please contact me at (650) 949-7229. Again, my thanks for
your courtesy, and I hope to hear from you soon.
Sam Smith
Mary Smith
12345 El Monte Rd.
Los Altos Hills, CA 94022
May 1,2010
June Prune
Hiring Manager
Any Corporation
12345 First St.
San Jose, CA 94022
Dear Ms. Prune;
It was a pleasure meeting you and Joyce Royce last Friday to learn more about the products and
services provided by Any Corporation. The Executive Assistant position sounds like the ideal
opportunity to apply my administrative and organizational skills to the overall operation of your firm.
The qualifications I would bring to the position include:
• Nine years of experience handling all office functions, including preparing and generating letters
and reports, payroll, accounts payable/receivable, and customer service.
• Organizational proficiency with Barnes & Noble Inc., reflected in my revamping the record storage
system to reduce records access time by over 60 percent from the previous system.
• A scrupulous attention to detail, which led me to discover and correct over $125,000 in duplicated
and incorrectly assigned labor charges. .
• Experience working with a variety of both PC and Macintosh applications, including Microsoft
Word, Excel, PowerPoint, and Quickbooks.
I am confident these skills could be successfully applied to the position of Executive Assistant. Thank
you for considering my candidacy. I look forward to hearing from you.
Sincerely;- - ,
Mary Smith
178 Mission Blvd.
Santa Clara, CA 94022
(650) 949-7229
June 1,2010
John Dubois
Retail Sales Manager
Any Store
1145 Foothill College Ave.
Los Altos, CA 94022
Dear Mr. Cummings;
I want to thank you for meeting with me on May 30 regarding the position of Sales Associate. I
enjoyed the opportunity to learn more about the responsibilities and opportunities available at Any
I also want to reiterate my interest in the position. I feel confident that my seven years of acquired
sales experience, combined with my related business courses, make me an ideal candidate for this
Thank you again. I look forward to hearing your final decision.
Chris Cringle
~ o
Chapter 4: Resume Guidelines
• Resume Guidelines
• Anatomy of a Resume
• Keywords Describing Interpersonal Traits
• Writing Accomplishment Statements
• Electronic Resumes
• How to fill out an Application
• Application Sections
• Action Verbs
• Resume Worksheet
• Tips for Applying Monster Jobs
~ \
• 1 page is best and two are the limit
• J0 second scan role for the YES or NO pile
• What you can do
• What you have done
• Who you are
• What you know
• Where you want to go
• Why they should hire you
• Enough information for the employer to evaluate your qualifications
• It must be designed to emphasize your background as it relates to the relevant position
requirements and job description
• Targeted towards the company and position that interests you
• Concise and well written; conservative style and a focus on key achievements
• Neat, clean and organized. No errors and printed on high-quality paper
• Have it proof-read by at least 2 people
• Must be accurate and truthful, but each resume should highlight different strengths as they relate to
the job opening
• What position are you seeking? .
• What skills, abilities and knowledge do you possess?
• What are your key accomplishments?
What is your work history?
• Have you shown any leadership or responsibility skills?
What education or training do you have?
• Do you participate in any extra-curricular activities or volunteer services?
• Draw the reader's attention
• Highlight your strengths
• Get you the interview!!
• State exactly like the job announcement, include the Job Number if appropriate
• Example: Accountant I (Job #1235GX)
• Bold the job objective so it will stand out!
• Change the objective for every job you apply for
• Instead of a Job Objective, you can create a strong profile statement that
highlights your abilities and knowledge
• Example: Sales Management position·using expertise in motivating sales
personnel, increasing sales and creation of effective programs contributing to
higher organizational profits and market share
• List your interpersonal qualifications that stand out (see Interpersonal Traits)
• Match your skills or traits with those listed on the job announcement
• Example: Top Salesperson of the Year for two consecutive years
• Use this category to show off your computer and software knowledge
• By having this section, it will emphasize your computer/hardware skills
• Applicable for Web Design, Programming, and Graphic Design applicants
• Jobs are chronologically listed by date (most recent goes fIrst)
• Start each job description with an action verb (refer to list)
. - - - .--- .. -. i- Emphasiie-·your a·ccompliShme-Iifs-us"ing quaritihitive - d a t a ( $ ~ %;#)_. .­
• Only list jobs within the last 5 - 7 years
• List 3 - 4 duties per job (current or related job needs to have more detail)
• List job duties that are similar to the job you are applying for
Examples using strong active verbs:
• Supervised staff of 25 in copywriting, artwork and layouts for daily newspaper
• Organized display cases increasing sales by 25%
• Answer multiple phone lines and greet over 50 clients per day
• Led sales staff of nine in selling and servicing approximately 500 printers
• Assist over 50 people per day, receive numerous recommendations and ensure
repeat customers by being friendly and positive
• Improve the flow of office work by 75% with the introduction of an electronic
database filing system
• Education may be listed before Work History - depends on your background
experience and what skills and knowledge are needed for the job
• Education is listed in order of the date you received a degree
• Put down your degree, major and expected graduation date
• List relevant courses or projects you completed to help you get the job if you have
no "real world" work experience
• When you do not have work or volunteer experience related to the job, then you
can showcase your educational experience by listing related courses and/or
Foothill College, Los Altos Hills
A.A. Degree, Business Administration, expected June 2011
Foothill College, Los Altos Hills
Major: Business Administration
Goal: Transfer to DC San Diego, Fall 2010
Relevant Courses: Accounting, Statistics, Principals ofBusiness, QuarkXpress
Foothill College, Los Altos Hills
A.S. Degree, Web Design, June 2010
Certificate, Web Publishing, December 2009
Relevant Course Projects:
• HTML: Publishing on the WorldWide Web
-. -- Created-a-website as part-of-tinat-projecrusing-HTML-,-JavaSeript, GS-S& XML·- .
• Macromedia Flash
Developed streaming Web-based multimedia presentations incorporating
animation, sound and graphics
• High school, college or community awards
• Athletic or team awards
• Do not put dates, just put the name of the award
• You may chose to list any scholarships under honors/award; however, if you
received many scholarships, then make a separate section so they stand out!
• Shows that you are involved with projects outside of work and school
• If you do not have paid work experience related to the job, then showcase your
related volunteer and/or leadership experience
• Defmitely shows that you are a well-rounded student
• Get involved if you have not yet joined a club!
• Shows team work and group involvement
• Also shows that you are focused on your major and going a step beyond the
• Important category for those students involved in ASFC or some form of student
• Also tell the employer if you are an elected official in a club, such as:
Vice President, Business Club
... Marketing Manager, Christian Fellowship Club
Web Designer, Astronomy Club
You do not have to use all these optional categories. I am listing these to show you how
to organize your information so that they stand out - and - the hiring manager will be
impressed with your background. Use what you want or make a section specific to you!
Keywords Describing InterpersonaI Traits
Ability to delegate
Ability to implement
Ability to plan
Positive attitude
Ability to train
Problem solving
Produce quality work
Follow instructions
Aggressive work
Follow through
Public speaking
Follow up
Goal-di rected
Quick learner
Good natured
High energy
Results oriented
Risk taking
Communication skills
Safety conscious
Self accountable
Conceptual ability
Sense of humor
Setting priorities
Show leadership
Straight forward
Customer oriented
Decisive Motivated
Takes initiative
Team building
Dependable Observant
Team player
Detail oriented
Open communication
Oral communication
Organizational skills
Willing to travel
Work quickly

Work well un€ ler-pressu re
Writing Accomplishment Statements:
Problem - Solution -Result (PSR) Method
Beyond just listing job responsibilities, employe-rs are most interested in knowing about
your accomplishments and contributions. You can use the Problem - Solution - Result
(PSR) method to write effective accomplishment statements.
1. Begin by listing the skills you want to use and the skills your employer needs (see
job ad). Choose the top 3-5 critical skills and use the PSR method to create
statements for each.
2. Describe a situation where you used some of these skills to solve a problem.
3. Explain the solution you developed or how you took action to solve this problem.
4. Describe the result of your action (the impact on your job, your department or the
5. Now take steps 2-4 and create a concise summary (1-2 brief statements) to describe
your accomplishment.
Format breakdown for accomplishment statement:
Action verb + phrase describing solution + phrase describing result
Action verb + phrase describing result + phrase describing solution
Example: Designed [action verb] safety training manuals and trained department
[phrase describing solution] increasing staff awareness an4
work related injuries by 10% [phrase describing result].
Example 1:
Weak: Provided good customer service
PSR: Problem: customer calls were not being routed efficiently
Solution: suggested quicker method
Result:· more satisfied customers due to speed that calls were routed
Stronger: Suggested more efficient method ofrouting customer calls, which resulted in
quicker response time by 15% and improved customer service.
Example 2:
Weak: Tracked and maintained inventory
PSR: Problem: customer orders were not being delivered on schedule
Solution: used computerized tracking system to maintain inventory
Result: enough parts were ordered ensuring customers' needs were met
Stronger: Used computerized tracking system to maintain inventory and order additional
parts ensuring customer parts were delivered on schedule.
It has become common practice for,applications to be online or for
companies to request that resumes be sent electronically rather than by snair
mail. Here's a quick and easy guide to creating an electronic resume.
There are three ways of creating an electronic resume:
· A text-fonnatted document that can be scanned
· A resume to be pasted into an email
• A resume that is submitted directly to a resume database on a web list
Create a Multi-purpose Electronic Resume:
• Check your resume for any spelling or grammar errors.
Save your Word document by choosing "Save As" from the File menu.
• A dialog box will open. You need to change the name of the file­
Filename field and select File Type "Text Only" or "ASCII".
Save and close your file.
• Open your saved text file in a text editor such as Notepad (pes) or
Sirnpletext (Macintosh). All your fonnatting will be gone such as italics
or bold. The text document will be left justified.
Avoid boldface, underscoring or bullets and substitute asterisks (*), plus
signs (+), or capital letters to highlight text.
• Font size should be 10 or 12 point
• Use a series of dashes to separate headings
.. ! _..,KeepJines.. about..6D.::.6i.characters .. _.. _,.,. .. . . ..
• Always check your final version by copying and pasting into an email
.- --.. ----. ---. ····and sending it to amend ~ ~ - . -. '" _-- _ "
E-mail Address:
• Establish a separate e-mail address for your job search. If you are
currently working and looking for a job, avoid using your work e-mail.
Avoid having an e':'mail address that may seem unprofessional or "too
quirky" unless the field you are entering is quirky (e.g. Artist).
How to fill out an Application
I have a fantastic resume, so I don't have to be careful about the application
right? Wrong!
The application form is another representation of your qualifications and one more
way for employers to screen applicants for the interviewing process, so complete
your application with care!
Have Your Information Ready: Bring all the infonnation you may need to
complete the job application in a professional binder. A "master" application form
is a tremendous help. At a minimum, have a resume and a list prepared of previous
schools attended and employers that are not included on the resume. Include
addresses and dates of your attendance or employment. Know your social security
number. Have available the correct names and addresses of at least three people
that you can.use as personal and/or professional references.
Be Sure: Read the directions carefully for each application. Do this before you fill
it out. Don't rush; make sure that you fmish each section neatly and completely.
Upon completion, check the application· over at least twice for possible errors.
Whenever possible, ask someone else to look over your completed application.
Be Ne·at: Be as neat as possible. Use your application to make a good frrst
impression. Type the application when possible. If you are filling out the
application on site, take a pen with you. We recommend an erasable black pen.
Avoid scratch outs; they make the application look messy.·
Be Complete: Do not leave blank spaces. Answer every question that applies to
you or use N/A, which means "not applicable." Do not say "see resume." Read the
instructions carefully. An exception to this rule is when you believe that answering
a question will decrease your chances-; ~ e n , the best thing to do is to leave-it'blanlc······_·_­
Examples of this may be disclosing a disaBility, a felony conviction, or a question .- ..
you feel is illegal for the employer to ask. Later, during the interview or after the
job offer, you may tell the employer what you left off the application.
Be Bonest: Never falsify your application. An employer-employee relationship
must be based on trust.· If you lie on an application, it is grounds for dismissal at a
later date.
Be Positive: Look for places where you can mention strengths and
accomplishments that support the job you are applying for. Use action verbs,
whenever possible.
Application Sections:
Personal Information: Use your full legal name, not a "nickname." Complete all
information legibly.
Salary Desired: We suggest using "Negotiable" or "Open."
Availability: Try to be flexible with your availability or you may eliminate
yourself for the position.
EducationlExperience: Fill out with complete information. Do not write "see
resume." Try to include accomplishment statements and action words as you
describe your experience.
Reasons for Leaving a Previous Job: When you fill out an application, you will
usually be asked to state why you left your previous positions. You must decide
how to explain your decision to leave without having the employer screen you out
for an interview. Below is a list of possible reasons and alternative ways of stating
Red Light Answer (Avoid These) Yellow/Green Lights You Can Explain
o Fired o Reorganization or Merger
o Forced Resignation o Position Termination
o Terminated o Prefer to discuss in the interview .
o Mutual Agreement o Laid off, Lack of Work
o Personality Conflict o Job Misrepresented/Changed
o Dissatisfaction with Employer o Better Opportunity
o . ._ ...
o C£lreer Change or
o Failure to Receive Promised Salary o Returned to School
o Tardiness or Late to Work o Relocated
o Could not do the Job o Resigned to Seek Advancement
o Health Problems o Chose to Remain Home While My
Children were Young
Use references that can attest to your work ability and can remember you. Inform
your references that they may be called for a reference. Make sure your references
know which job you are applying for and how you are qualified for this position.
Action Verbs
The following list of skills and abilities can be used in preparing a resume or practicing for an interview.
Analytical SkiJls:
Analyze and review
Analyze performance specifications
Be methodical in solving problems
Complete complex projects
Establish policies
Determine relations between ideas and
Draw sound conclusions
Establish standards
Evaluate programs and projects
Evaluate options in terms of consequences
Formulate realistic objectives, goals and
Offer suggestions for improvement
Performance evaluation
Policy interpretation
Prepare proposals
Reach independent decisions
Recognize trends
Revise standards
Understand the reengineering process
Use intuitive judgment
Clerical/Office Skills:
Customer Service
Display a broad application of knowledge
• ". Implement
Keep alert to current practices and
PC Skills
Scheduled appointment/preparation
Clerical/Office Skills cont.
Support Services
Communication Skills:
Accurate responses
Address groups
Analyze, review, assess
Articulate and persuasive
Business letter writing
Clear writing and verbal skills
Communicate effectively with all level of
Cope constructively with emotions
Direct (give direction)
Discussion group and forum leadership
Effective customer service
Interview/use charts, graphs
Provide an atnosphere conducive to· .
interchanging ideas
Recognize the needs of others
Skilled in meeting participation
Speak in individual and group
settings/oral presentations
Supervisory skills
Technical writing/reports
Communication Skills Cont.
Utilize all channels of communications
Write, edit
Community Activities and Research:
Board position
Condense information and make it useful
Knowledge of community resources
Research via printed materials, people,
Volunteer positions/activities
Well-versed in community issues
Computer Skills:
Computer literate
Familiar with hardware
Creative Skills:
Consider innovative possibilities
Create interest in the workgroup
Creative ideas in entertaining
Develop creative solutions to problems
Discover new approaches
Eye for use for color, space, shapes, light
in graphic/interior design
Landscape design
Making work environment pleasant
Offer valuable insights
Seek alternatives
Web page design
Customer Services
Accurately assess mood
Convey an impression which reflects
favorably upon the department
Develop a strong rapport with customers
Give individual and undivided attention to
Recognize the needs of others
Respond accurately and promptly
Tact and diplomacy
Think before taking action
Translate complex infonnation into
common terms
Use intelligent reasoning
Financial Skills
Allocate appropriate resources; staff,
funds, time, and equipment
Cost analysis and management
Cost reduction with quality maintenance
Deal with fiscal restraints
Develop creative and cost effective
Estimate, project and compare
Financial management, analysis, planning
Forecast --.-.-.. - ~ - - - . " . _... - -­
Knowledge of world economics
Maintain accurate documentation
Make maximum use of allocated funds
Realistic budget projections
• Use sound saristical methods for
Human Relations
• Accurately assess public moods
• Assess values and/or interest of others
• Create atmosphere of enthusiasm
• Establish rapport (one-to-one, in small or
large groups)
• Gauge needs of groups or individuals and
interpret needs to others
• Tact, diplomacy, discretion
• Board membership
• Community activities
• Hobbies
• Professional associations
• Sports
• Defme objectives/select people
• Encourage efficiency and effectiveness
• Focuses on results, the "big picture"
• Initiative/formulate objectiveness
• Mentor/develop people
• Motivating/troubleshoot
• Problem identification/problem defmition
• Problem solving/decision making
• Promote group harmony
• Sound decisions made with confidence
• Weigh alternatives and evaluate risks
• Willing to take risks
Learning Ability:
• Learn Quickly from setbacks
• Quickly grasp new procedures
• Receptive to new ideas
• Respond quickly to new instructions
• Show eagerness to learn
Management/Administration Skills:
• Administer projects, programs
• Administer, manage human resources
• Analyze
• Assign
• Attain
• Chair
• on __
• Conduct and direct public events
• Contract
• Coordinate
• Customer Service management
• Delegate
• Develop
• Design projects
• Direct
• Evaluate
• Execute
• Foresee consequences of decisions
• Improve
• Increase
• Organize
• Oversee
• Plan
• Prioritize
• Produce
• Recommend
• Respect confidentiality
• Review
• Schedule
• Strengthen
• Supervise
• Support
• Support
• Support Convictions
Manual Dexterity
• Driving
• Manipulating tools, equipment, machines
• Manufacturing equipment
• Operation, maintenance and repair of
business machines
• Shorthand
• Typing
• Use Graphic art tools
• Assess reorganization proposals
• Design Organizational Structure
• Establish/adjust relationships
• Coordinate
• Represent
• Administrative production
Personal Traits/Performance Qualities
• Able to adjust to changing situations
• Able to work alone or on a team
,._ Aple under pressure
• Contribute to success of department
• Credible and Confident
• Diligent
• Enterprising
• Enthusiastic
• Ethical
• Exceed performance standards
• Exceptional work habits
• Harmonious relations with others
• Imagination and the courage to use it
• Initiative
• Like Challenges
Personal Traits/Performance Qualities
t Loyal
t Motivated
t Observant
t Open to new ideas
t Organized
t Patient
t Perceptive
t Persistence
t Professional
t Reliable
t Resourceful
t Respectful
t Self-supervision
t Strive for perfection
t Tact and diplomacy
t Team skills
t Tum negatives into positives
t Versatile
t Anticipate management - "what if'
t Detennine, establish objectives
t Establish priorities
t Forecast/schedule/program
t Fonnulate, detennine
t Plan, deliver, revise, and evaluate
t Plan appropriate strategies
t Plan with a fresh perspective
t Prevent problems
SellinglNegotiation Skills:
t Negotiate/strike a bargain
t Persuade others through with and logic
_t_ .Win"win.agreements
·Supel'Vismn-SkiUs: -­
t Act as a liaison with the top management
t Assess and meet training needs
t Assign tasks which are challenging
t Define perfonnance standards
t Reward achievement on the part of others
t Encourage decision making at the lowest
possible level
t Establish standards
t Explain concepts and work goals in a
clear manner
t Handle a tense situation
t Inspire staff to achieve their potential
t Involve others in decision-making process
t Match assignment with employee talents
t Mentor
t Motivate others
t Negotiate skills
t Provide direction to employees
t Provide resources needed to accomplish
• Reinforce positive behavior
Supervision Skills cont.
t Reward achievement on the part of others
t Understand staff development needs
t Use a variety of training methods
t Accept responsibility and meet deadlines
t Build team spirit
t Consistent and dependable
t Follow-up
t Personal commitment to the team
t Punctual
t Self-discipline
t Support of team members
t Trustworthy
t Vitalize stalled projects
t Work cooperatively with others
Time management:
t Choose course of action based on
t Prioritize efficiently
, focus on relevant issues
t Maintain control over interruptions
t Schedule, assess and evaluate competing
t Set realistic time goals
t Work from several agendas at once with
Training Skills:
tCQach employees
t Develop qualified successors
t Encourage employees to strive for - - --.-- ------- ­
continuous improvement
t Promote an effective learning
t Stimulate curiosity to improve learning
t Use a variety of training methods
-- --
City, State Zip



-- -­

-- ---

Relevant Courses:


2Tips For Applying Monster
Monster jobs refer to those jobs in monster.com database. Nowadays, it seems that
every job seeker knows monster.com and uses this website. Actually, it's the largest
job site on internet and holds more than 24.5 million resumes as of Feb. 2003. And
according to a report released by CareerXroads.com, monster.com counts for 14.3%
of all internet hire in year 2003 (only 3.6% of all external hires though).
Since almost every job seeker is using monster.com and most probably, you have
already uploaded your resume on this website, I'd like to share some tips on how to
apply monster jobs on this websites with you.
1. Prepare an excellent resume. If you're still not sure what to do, checkout
resume writing page on this site. Make sure it's clear, concise and error-free.
2. Use keywords in your resume. More than 80% of all employers on Monster
search resumes using a keyword. So think about what keywords might be
used and combine them into your resume.
3. Upload several resumes. Suppose you're a software engineer, you can apply
monster jobs in different industries. Use different objectives or even different
resumes to fit your needs.
4. Update your resume daily. Everyday, new job seekers post their resumes on
monster.com, pulling your resume down the list. A recent Monster Meter poll
reveals that more than 70 percent of employers only search resumes posted
within the last three months, however, less than 36% of job seekers update
their resumes more than once every three months. So if you can update your
resume every day, you're ahead of most other job seekers.
5. Protect your privacy. Identity theft and possibility to lose your current job are
two main reasons to keep your resume confidential. Here's something you
can do:
• Use afree·email address frisfead61your comparw addres·s.
• Replace your real name with an alias. ....._.... _-.
• Replace your employer's name with an accurate but generic description.
• Set your browser to not accept third-party cookies.
• Do not give out your bank account numbers, credit card numbers, your
mother's maiden name and only give your Social Security number or date of
birth to a serious employer after you have engaged in the interview process.
• Delete your resume on Monster.com after you got an offer.
The above rules apply to other job search sites.
Chapter 5: What to do at a Job Fair
• What to bring
• Tips
• People behind the Tables
• Walk Around Technique
• Mini-Interview
• Personality Matching Technique
• Negotiate
• Before you leave
• Follow-Up
Job fairs are the "meat markets" of the entry-level job market, with employers sizing
up candidates quickly, based on appearances and first impressions.
You are being evaluated, whether it is for 30 seconds or 30 minutes. You always need to
be at your very best. If you are to succeed, you have to take a very aggressive yet
structured approach.
What to bring
Resume (bring 2 copies per company you plan to speak with)
Your resume should be specific and targeted.
Two key areas are the objective / profile summary and the first job listed.
Make sure it is direct and to-the-point.
Letters of Recommendation (bring 3 copies per company)
Portfolio (leather or vinyl-bound portfolio to hold resumes etc.)
Briefcase (more "professional look" to store literature than a plastic bag)
Dress (image is crucial, dress "business casual" with comfortable shoes)
• Plan to spend your entire day at a job fair if there are a lot of companies.
• Spend time in advance researching the companies.
• Best time to attend is early in the morning and late in the day (to avoid lines).
• Offer to bring the recruiter lunch, soda or water... may set you apart from the crowd.. _
People behind the Tables
• Recruiters who attend these events are NOT hiring managers. They usually work in
Personnel/Human Resources.
• Their experienceaso'fne-hiring
--managerscanfocus--on-the-best candidates. ," --,------..------­
• Your resume is going to make or break the screening decision to interview you.
• Your appearance and attitude will also help the recruiter determine if you will fit in
with the team/company.
Walk-Around Technique
1. Walk around the job fair
When you first arrive, walk.around the job fair to get a feel for the layout and
where each employer is located. Decide who you want to speak with and in what
2. Walk around the employer
Don't stand in line right away. First, approach the company table from the side and
pick up some literature, job openings, etc. Stand back and listen to the recruiter.
Ask yourself two questions: "Is this something I'm interested in?" and "Am I able to
show that I am qualified for the position(s) they are offering?" If your answer is
"Yes," then stand in line and read over the company materials.
Standing in line is also a great networking opportunity. Talk to people in line to find
out what other companies they may have already talked to so you can focus on the
good ones and avoid the bad.
When you approach the recruiter, step up to the table and introduce yourself. A
firm handshake and direct eye contact are important. Show that you are alert,
awake, enthusiastic and confident.
State your specific job goals and how it fits in with the needs of the company.
Offer to submit your resume and letters of recommendation.
Do not walk up to the table and say, "I am looking for a job." You need to be direct
and focused if you want to make a good impression.
If you created a personal business card, hand that out. Do not use a business card
fro':!). your current employ€:r with a work phone and email. Collect business cards
-, " ".-.....---­
from each employer, take notes on the back, and when you get home
create a mini-
diary about the day's events, who you met, what you learned, etc. This will come in
handy when you get a call for an interview.
Mini - Interview
e. _Ifyou..s.tand to the side of the.table.{4-6 feet back), you wilfbe abl.eto.de.t.ermineif
the recruiter is conducting interviews.
e The mini-interview takes place at the table and lasts only 5-10 minutes.
e In advance, prepare a 60 second "infomercial" or "elevator speech" about yourself.
e You will need to elaborate on your resume, describing your background and how you
are someone who is a good fit with the company's needs (this is why you do
r e s e a r c h . ~ .
e Be prepared to explain an item on your resume in full detail.
e Ask for a business card after the interview.
e Ask the recruiter: . What is the next step in the hiring process? Write notes and
make sure that you follow through with the recruiter's comments, such as mailing a
resume or completing an application.
Personality Matching Technique
• This technique is considered the secret to a successful interview.
• You mirror the personality of the person to whom you are speaking.
• Result? Instant rapport! We tend to like people who are like ourselves.
• Match the voice (tempo and pitch).
• Match the physical characteristics (facial expressions and posture).
• Most importantly, identify your own personal boundaries of comfort.
If you see a company that you really want to work for, but they are not hiring for your
field or area of interest... what can you do?
If the line isn't too long, approach the recruiter and ask: "Who should I contact in your
company for a position in my field (ie. computer programming)?" They might take your
resume and tell you that they will forward it. But, you NEED to get a name and phone
number to follow up. Then, call that person directly or call the recruiter you just met to
get further contact information. YOUR MAIN OBJECTIVE is to get the name and title
of the primary contact within the company who hires in your field.
Before you leave
Go back to the companies you really want to work for. Wait until the recruiter is free,
then walk up and thank him/her/them for their time. The lasting impression is very
important for future contact. Remember, they may be reviewing 50-100 resumes, and it
is best if they can remember your name and face over the other candidates!
• When you get home, call the recruiter's office phone number and leave a message
, ..... .... "--'."-- ...
• Send a·"thank you" card by mail to confirm your interest: . .
• Thanks for taking the time to meet with me on May 22 at the XX Job Fair.
• Here are the qualifications and experience I can bring to the position.
• I would appreciate the opportunity to speak to you further in an interview.
• I will call your office next week to arrange atime when you can further discuss
how my skills can benefit your firm.
*Remember, NO JOB OFFERS will be made at the Job Fair. But, if
you follow through with all the steps, you may be on your way towards
a successful interview at the company of your choice!
Chapter 6: Interview Checklist Do's
• Before
• During
• Towards the End
• After
• Interviewing Do NOT's
• Practice Makes Perfect
• Face-To-Face Interviewing
• Interview Questions
• Problem-Action-Result (PAR) Questions
• Ask Questions After the Interview
• 11 Things Employers Want
• How you will be rated in the interview
• Questions you should ask the interviewer
• Bring your References Sheet
• Stumbling Blocks
• Salary Negotiations
• Compensation Packages: Salary vs. Benefits packages
• Benefit package trends
• Get plenty of rest. Present yourself in the best light.
• Practice interviewing and answering sample questions.
• Be on time! If possible, arrive 10 - 15 minutes early.
• Go to the interview alone. Do not bring your spouse, family or children.
• Create a good impression when you arrive. Be polite and courteous to
the receptionist.
• Always bring extra copies of your resume, even if one was already sent.
• Bring your REFERENCE LIST.
• Bring your portfolio if required.
• Bring a pen/pencil.
.•. ' Pay"c1ose attentionto·yourappearance.. Look polished, pro-f--essionaland----­
business-like. Be well-groomed, neat and clean.
• Be prepared to take a computer test or written test. Leave yourself
extra time for a test or company tour, do not rush off!
• When you greet the interviewer(s), smile and introduce yourself.
• Shake hands warmly with each person in the room. Do not present a limp
hand or shake too vigorously.
• Show enthusiasm. Be cheerful, friendly and confident by maintaining
good eye contact and smiling.
• Pay attention to what the interviewer is saying. Don't daydream or think
about your next comment.
• Make eye contact with each person in the room as you answer the
questions, especially in panel interviews.
• Body language is key! Sit up straight, look alert and confident.
• Speak up! Keep the conversation moving.
• Be tactful. Always have a positive statement regarding former
• Honesty is the best policy. - Remember;employers do check references:
• Anticipate the interviewer's questions. For instance, "Why are you
interested in our company?" By doing background research before the
interview, you should know info about the company products etc.
• Emphasize your strengths, but do not brag.
• Ask questions. Demonstrate your verbal communication skills. Come
prepared with a list of questions to ask the interview committee.
Research the company!.
• The interviewer should be the one to initiate the discussion of salary. If
the subject is not brought up, do not ask how much you will be paid.
Generally, salary is discussed during the job offer process after your
references are called.
• Ask for the job! Don't plead, but make it clear that you want the job.
Say how interested you are in the position and find out when you will
notified about the results of the interview and hiring process.
• Write down the name and title of the interviewer(s). Take a minute to
write down what you liked and what you could improve.
• Sena-any requesled-informatiohto the company (nealtl'rfortrfs;-­
-. -fransc-ripts, etc.)
• Remember to send a "Thank You Letter." It will set you apart from the
crowd and show that you are really interested in the job.
• If your first attempt does not end with success, do not be discouraged.
You have gained experience and skills that will help you in your next

Do not discuss salary and benefits. Don't discuss salary requirements
prematurely (unless they bring it up).
Do not talk about needing rather than wanting the position.
Do not fail to make eye contact with everyone in the room.
Do not slouch, slump, sit with crossed arms, tap toes or drum nails.
Do not have an argumentative or sarcastic tone of speech.
Do not have all the answers. Do not act aloof or conceited.
Do not interrupt.
Do not fail to answer the questions being asked by the interviewer.
Do not be so optimistic you cannot hear what is really being said or
asked by the interview(s).
Do not control the interview by asking questions baGk. Wait until- tRe­
end to ask your own questions.
Do not complain or talk negatively about past employers/co-workers.
Do not smoke before the interview (stinky!).
Do not eat, drink coffee or chew-gum during the interview session.
Don't get discouraged if you don't get the job... keep going!
--­ - - ----- ­
Practice Makes Perfect
You can have a great, impressive resume, but if your interview skills are weak, you are
unlikely to get your dream job! The key to a successful interview is being WELL
PREPARED. Preparation will give you the confidence to interview calmly, thoughtfully
and will make a Jasting impression.
Research the Company:
);> What does the company do?
);> How many employees work for the company?
);> What is the general salary for the position you want?
Research Tools:
);> Internet
);> Quarterly reports, stock market analysis
);> Trade journals
Employers will not be "wowed" by the mere fact that you found them on the web.
What will impress them is your effort to gain knowledge about the industry they are
in, their relative place in that industry, and the position itself.
All this shows your desire and passion for the job!
Face-To-Face Interviewing:
For every part of your resume, you should have examples that back up what you've
said about yourself. Don't just say that you are a hard worker. Give an example of
how the company reduce costs (an accomplishment). Example:
"I was able to by 20%f,,-ihree months7jy-retraTilT"gstaTf.-:'-"--- .
Prepare yourself for questions that are out of the ordinary. These may not have a
right or wrong answer, but are aimed at uncovering your value system or your ability
to think on your feet.
Develop the ability to transition a challenging answer into an opportunity to share an
example of a previous success. For example you can begin with "While I can't speak
to that exactly, in a similar situation at ... " and then present your experience. It's
also a good idea to prepare to discuss a situation that may not have been an obvious
success, but was a valuable learning experience. Show that you can turn adversity
into a future strength.
Interview Questions
Skills, Qualifications & Background:
Briefly describe your background and experiences that have prepared you for this position.
Describe your background as it relates to this position and tell us why you would like this
What attracted you to this particular position and what qualities/qualifications would you bring
to the position if it were offered to you?
Tell us how your education, training and experience qualify you for this job. Can you describe
How do you think your experience makes you the best candidate for this position?
Tell us about a job experience in which you had to speak up in order to be sure that other people
knew what you thought or felt?
Which aspects of your present or last job do you like the most and the least?
This position is the right hand to the Department Manager. She is going to need you to be a self
starter and able to take a project and run with it with little or no supervision. Can you give us
some specific examples when you have done this in your current or prior employment?
There is always a learning curve when one begins a new job. If you receive this position, what
methods would you use to be successful in this position?
How do you organize your daily routines at work? What methods do or do not work for you
considering that you will be working in an office with frequent interruptions?
This position requires the ability to carry out several tasks at once, working with students,
handling interruptions, serving as a resource for questions while at the same time managing your
.. own work load. How does your background and experience qualify you to cope in a sometimes
stressful environment?
The responsibilities of this position will involve juggling many activities at once. Tell us how
you go about organizing your time to ensure you manage your schedule wisely.
How would you prioritize the following events and why?
1. You have two phone lines ringing
2. 5 customers are gathered at the counter waiting to be helped
3. You are busy compiling data for a project due the next morning
4. The supervisor comes out of her office and asks you to make copies for a meeting in
an hour
5. The copier is jamming and a frustrated customer member wants your help
How important is it for you to finish one task before proceeding to the next?
The scope of duties and responsibilities in this position are wide ranging, everything from
making copies, monitoring budgets, following through on several projects, and interacting with
clients simultaneously in and open office, (and sometimes noisy environment), to coordinating
daily functions of the office. What do you like least and what do you like best working in this
type of environment?
Team Player & Working with People from Diverse Backgrounds:
When we have conducted interviews in the past, we often hear the phrase, "I treat everyone the
same." How do you detennine how to best serve people of different backgrounds?
This position will require you to work as part of a team. Tell us about your previous teamwork
experience and what you see as your strongest contributions to a working group.
This position requires that you work with a variety of people of all different ethnicities, abilities
and disabilities. Tell us about a similar experience you've have that involved coordinating and
communicating with different people.
Describe how you would handle the following:
1. A deaf client comes to your desk for help, but you cannot understand his/her speech.
2. A customer wants to see the manager but refuses to tell you why.
Strengths & Weaknesses:
What do you consider to be your strengths and weaknesses?
Everyone has strengths and weaknesses. Tell us which strengths you will bring to this position
and what weaknesses you are working to overcome. .
Work Style Questions:
When you have planned an event or a project in the past, describe your work style in meeting the
deadlines. How ()therpeople to help you with the event?
Accomplishment: _._ ... .
Tell us about a project that you have managed successfully and are proud of, that showcases your
Computer Skills or Job-specific Technical:
Describe your experience with computer hardware, software, and peripherals, including a list of
the applications you use regularly. What is the level of computer skill you bring to this position?
Please elaborate on your computer skills and software you've used to create flyers and
Describe your experience with computer hardware and software, including a list of the
applications you use regularly. What is the level of computer skill you bring to this position?
Give us and example of a time when you were able to successfully communicate with another
person, even when that individual may not have been most cooperative.
What are some techniques you would use when dealing with difficult people?
How do you resolve conflict?
Please give us an example of when you had to deal with a difficult personality and what you did
to diffuse or rectify the situation?
Tell us about a specific situation where you disagreed with a colleague. How did you inform the
colleague of your disagreement. How well do you feel you handled the situation? What would
you do differently the next time?
Have you ever been in a situation where you disagreed with your supervisor or co-worker? How
did you handle the situation?
Work Style & Organizational:
Tell us about your organizational skills, give us an example from a previous job on how you
were able to accomplish this.
Give us and example of how you've handled an unexpected problem that occurred at the last
minute for a workshop or event that you had planned.
Give us and example of a time you felt you were able to be a positive influence with your co­
How do you handle time pressure? How do you get others to help?
How do you handle pressure and stress? What is your tolerance for tension?
What experience have you had in working with little or no direct supervision?
What gives you job satisfaction and what makes you thrive in the work environment?
What goals have you set for yourself for the next 5 years?
What will your references supervisors and peers say about you?
What would your supervisor say about your commitment and energy level? And why?
Give us an example of a time when you had to go above and beyond the call of duty in order to
get a job done.
Closing Questions:
Do you have anything further you would like to let us know about you?
Do you have any questions for me (us)?
ProbJem-Action-Result (PAR) Questions
Before starting the interview process, identify 2 or 3 of your top selling points and detennine
how you will convey these points (with demonstrated PAR stories) during the interview. The
following questions can help you select suitable PAR experiences from your professional life:
• What class have you taken?
• What research have you conducted?
• What events have you attended and contributed to?
• With whom have you worked?
• What were the problems you tackled?
• Do you seem to get involved with administering projects? Organizing people?
Communicating ideas?
• Have you been recognized for taking initiate? Pioneering new projects? Taking
reasonable risks?
The PAR Structure:
• P = Problem / Purpose you encountered
• A = Action(s) you took (alone or with others) to overcome that problem or purpose
• R = Result(s) you achieved, in as concrete tenns as possible
Problem: Advertising revenue was falling off for the student newspaper and large numbers of
long-tenn advertisers were not renewing contracts.
Action: I designed a new promotional packet to go with the rate sheet and compared the
benefits of the paper's circulation with other ad media in the area. I also set up a special training
session for the account executives with a professor who discussed competitive selling strategies.
Result: We signed contracts with 15 fonner advertisers for daily ads and 5 for special
supplements. We increased our new advertisers by 20 percent over the same period last year.
As you a-" is looking for yo·ur reasoning skills.
1. Hiring managers want to hear intelligent, well thought-out questions.
2. The questions you ask will show that you're looking out for your own happiness
and job security.
3. Ask questions that you think are important. You do not have to ask all
25 questions - pick & choose from those listed in this packet.
4. Write out your questions so that you will appear "well prepared."
5. Don't be afraid to pullout a sheet of questions and ask them to the manager.
If more than one person is in the interview, then go around the room and ask
questions to each person.
6. You will impress the hiring committee - it shows that you are prepared,
thorough and conscientious.
8. NEVER ask questions about:
Wait for the manager(s) to bring up the issues of wages. When they ask what
salary you expect, ask what the standard salary is for your qualifications. Force
the managers to throw out the first figure. If the figure is what you want - grab
it. If the figure is too low, explain your financial situation and try to negotiate an
Yes No
1. Objective
Do your career goals match up with the things this job and company can offer you?
2. Compatibility 0 0
Will you fit into the organizational culture?
Are your goals, values, and style compatible with what the organization needs and can use?
3. Intelligence
Do you have enough smarts to do the job?
4. Motivation
Are you motivated to work hard?
5. Enthusiasm
Are you eager to do this job?
6. Assertiveness
Do you have the guts to assert yourself when the situation requires?
Can you stand up for your ideas and beliefs?
7. Adaptability
Can you "roll with the punches" - when necessary, adapt to change?
8. Maturity
Do you have good judgment? Do you know how to accept responsibility, evaluate

9. Communication
Can you organize and articulate your thoughts effectively?
o O.
Are you also a good listener who can respond to others' comments, thoughts and needs?
10. Commitment
Are you serious about the work?
11. Follow-through
Are you a results-oriented person?
Do you set goals and follow through on your projects and goals?
*Questions to which you answered "non point out areas you need to work on.
When the interview is over and you've left the office, the manager(s) will evaluate your
interview based on the following criteria:
You ability to understand and perceive important issues. Did you respond appropriately
to the interview questions? How well did you think on your feet when as behavioral
Your overall motivation or desire to get ahead, learn new things, and be successful.
Your overall grooming, hygiene, dress and appropriateness for the job.
Your positive attitude and ability to convince the manager that you want the job and can
do the work required.
COMPOSER: Your overall confidence and ability to handle difficult questions.
Your ability to speak well and get to the point. Your ability to appropriately answer the
interview questions and ask follow-up questions.
How your background and qualifications (coursework or job history) match the job
description and requirements.
How your knowledge of the field will help you quickly transition into the position. Your
ability to successful answer interview questions related to the company, their products,
sales strategy, competition, etc. (Helpful hint: Research the company via the web).
How your overall warmth and friendliness are portrayed in the interview.
Did you answer the interview questions very qUickly or very thoroughly?
(Helpful hint: You should spend about 3-5 minutes answering each question).
How your overall personality and knowledge will fit in the company environment.
1. What are the major responsibilities of this position? You should know, but
maybe they can elaborate.
2. How is the department organized?
3. How long has this company been in business? You should also know this by doing
research before the interview, but you can expand and share the knowledge you
gathered to impress them.
4. What will be the first projects that I should expect to tackle?
5. What is a typical path for career advancement in your company?
6. Why is the position open?
7. How long has the position been open?
8. What specific clients or customers do you expect your new employee to handle?
9. What is your position (interviewer)?
10. How long have you worked in the industry (interviewer)?
H.-What is-the day-to-day work environment Iike?_
12. Can you describe (clarify) the current job opening? You should know, but they
can elaborate.
13. Is there a training and/or cross-training program?
14. What skills/attributes are important to succeed in this position?
15. Will there be advancement possibilities from this position?
16. What are the department's goals for the year?
17. How many people work in your department? In the company?
18. Can someone in this job be promoted? If so, to what position?
19. How would I get feedback on my job performance, if hired?
20.If hired, would I report directly to you, or to someone else? If someone else,
can I meet him/her?
21. Could you give me a brief tour? I'd enjoy seeing where people work.
22.What is the next step? How long will it take to hear back from you?
23.1 would like to submit my references to you!
Make sure that you state your interest in the position before the
close of the interview.
Phone Interview
Face-To-Face Interview
Initial screening if multiple interviews, used by H.R., recruiters, etc.
Multiple I n t ~ ~ ~ i e w .~
Interview in a group setting can include lunch
Panel Interview
Behavioral Interview
You need to prepare a professional-looking REFERENCE SHEET to bring
with you to each job interview. After your interview, you tell the
interviewer(s), " I would like to submit my references to you." Then
hand the sheet to the manager/supervisor.
Your REFERENCES SHOULD include at least 3 people:
Present or former supervisors
Instructor(s) in your major/field of study and related to the job
.Friends & Family
Angry boss or co-workers
Before you create your REFERENCE SHEET, call each person you want to
list and ask his/her permission. Tell each person that you are job
searching and tell him/her exactly what positions you will be applying for.
*You want your references to be prepared and not caught off-guard. You
want questions-related to your -skills,
abilifies and qualifications. It would be VERY embarrassing i-f your _.
former supervisor or instructor couldn't remember you!
ONLY give out your REFERENCE SHEET to those people who actually
interview you!
DO NOT mail or email your REFERENCE SHEET with your resume and
cover letter because you have no idea if you will even be called for an
Mary McDaniel
Relationship to you
Phone Number
John Doe
Operations Manager
Oracle Computers
Former Supervisor
(650) 555-1212
Lisa Smith·
Administrative Assistant
Oracle Computers
Former Co- Worker
(650) 555-1214
Arnold Tamamoi
Instructor, Business Administration
Foothill College
(650) 949-1234
If there's a ghost in your past, insist on discussing it, rather than writing about it. In
the space where it asks about your convictions, write, "Please see me." Later, during
the interview, you can explain what happened, what you've learned from it, and how
you've tried to make amends for your mistake.
Employers will check your skills and educational background. Some employers will
give you a computer skills test or ask to see your portfolio (if you are into web design
or graphic design). Some employers may ask for transcripts of the courses you
completed or if you completed your degree. Don't exaggerate your education or
If you were fired from your last job, don't despair. Everybody gets fired from a job
at least once in their lifetime. Don't omit that job from your application though. It
will leave an employment hole in your work history. Fill in the required information.
In the space where it asks you why you left that job, write, "Please see me." During
the interview you can explain that you usually get along with everyone, but for some
reason, you couldn't seem to please the person who fired you.
Most applications ask if-)'ou_baveanyfriendsQrreJatives_ wh_o work for the company.
Choose your friends carefully. If your friend is hardworking, m ~ n t i o n his/her name.
The manager will assume that, like your friend, you are a hard worker. But, if your
friend is a lazy worker, don't mention his/her name.
Job hopping is when you switch jobs too often. If you're a student or a recent
graduate don't worry. Employers expect you to have had quite a few part-time and
summer jobs. However, employers are not fond of adult job hoppers. If you have
more than three jobs during the past five years, have a good excuse for leaving each
job (ex. career exploration, relocation, layoff, health, job stagnation).
If you were laid-off due to a plant closing, down-sizing, merger or any other reason
beyond your control - don't be embarrassed. There are tens of thousands of people
in your situation. Fill in the information requested and give the reason for the
company's down-sizing.
When the application asks for wage or salary expected, write, "Open." If you put a
dollar amount that is too high, you may price yourself out of the job.
If you have no formal work history, don't panic. In the Work History section of the
application, list any volunteer, charitable, casual labor or self-employment jobs you
might have had.
What if your boss won't give you a decent recommendation? Don't give the boss's
name. Instead, give the name of someone else in the chain-of-command who would
give you an impartial recommendation (ie. another manager, supervisor, your boss's
boss). Get permission first to list him/her as a reference!
Employers will contact each of your references. Don't let the employer catch your
references off guard. Ask for permission to list them as a reference and they'll be
prepared for the call.
_.. _..~ UNEMPLOYMENT GAPS -..- -" .----­
If you have gaps of unemployment between jobs, you should offer some explanation.
Since it may take some time to find a new job, "job hunting" is a legitimate reason.
You can also use words such as retraining, continuing education, starting a small
business, even travel.
Foothill Career Center
Salary Negotiations Start At The Beginning of the
Interview Process
1. Know and convey your VALUE to the company-this means being able to
articulate what you are capable of doing for the company. Be able to speak about
past performance and efficiency, and how that will translate to the job you are
interviewing for. For example, if you are in sales, you may want to be able to talk
about company expectations (quotas or goals) and how you were able to exceed
the goals. The more specific and quantifiable your example, the more weight and
impact it will have with the employer.
2. Convey yourself as a problem solver. Focus on the employer's problems and
how you plan to address them. How can you go above and beyond the employer's
expectations? (realistically) This, combined with being able to convey your value
will help the employer's bottom line-which is most likely why they are looking
to hire. Focus less on own greed and expectations.
3. Know your going rate! Know what your value and/or worth to the company you
are applying to. Put a specific number range to it-does it match the range of the
job you are applying to? Do your research on the following figures when sending
out your resume:
o Compensation Surveys: surveys done by third party agencies that give
average salaries at other companies for similar work in same industry.
o Internal Salary Structure: Know what the salary range is for the job you
are-applyTng-foi:-- .
o Current Market: Supply vs. Demand for your specific job
4. Information is available in several studies, surveys, and individual job postings,
which include the following:
o Department of Labor
o US Office of Personnel Management
o State and Local Governments
o Executive Search, Employment Firms and Agencies
o Trade and Professional Associations
o Journals and Magazines
o Newspapers
o Job Ads
o Networking with other people and groups
5. Compensation Packages: Salary ys. Benefits packages. Salary is only a piece
of the overall package. Benefits can be valuable, and are often negotiable once an
offer is made. Benefits can include the following components:
o Health Insurance
o Life Insurance
o Disability Insurance
o Paid Vacation
o Paid Leave
o Educational Training and Reimbursement
o Childcare Services
o Stock Options
o Profit Sharing
o Retirement Plans (Early, Pensions, 401k)
6. Current trends of benefits packages: Some may not apply to you now, but it
is good to know these trends to plan for the future.
o Families often include 2 wage earners, there is flexibility with negotiations
on various forms of insurance
o Salary increase tied to cost ofliving increases
o Fewer raises based upon performance appraisals, merit pay, and
o Fewer unions
o Salary caps in government jobs
o Highest salaries go to high demand occupations (highly skilled jobs such
as engineers, doctors, etc)
o Compensation packages flexibility with flex time, day care, leave (unpaid,
o High demand occupations have more probability in negotiating higher
o Salaries vary, but salary ranges are often fixed
o Retirement: early opt-out, portability (public and private)
o Employee contributions to life, health, and disability insurance increasing
o Volatile economy is an employers market-less likely to negotiate higher
o Supplemental pay becoming more prevalent: bonuses, profit sharing,
o Growing contingency workforce: more hourly, temporary, and contract
workers. Less job security and little or no benefits
o Best way to dramatically increase your salary: own your own business
Chapter 7: Information Interviewing
• Overview
• Preparing for the Information Interview
• Getting the Information Interview
• Conducting the Information Interview
• After the Information Interview
• Informational Interview Worksheet
• Example Informational Interview Questions
A Few Good \Vords
Infonnation interviews are person-to-person conversations that help you
gain information, insight and advice from people who are working in a
career or company you are interested in.
Infonnation interviewing is an invaluable career management tool. It can
help you grow and develop in your current work role or explore your
options. Not only does information interviewing often give you the most
reliable insight and, data you can get, it also gives you the opportunity to.
connect with others.
Foothill College Career Center
12345 El Monte Road
Los Altos Hills, CA 94022
(650) 949 - 7229
Preparing for the Information
Understand yourself. Understanding your
values, skills, interests and preferences is a
good foundation to have prior to doing
infonnation interviews because it helps give
you focus and direction.
Explore Careers
1) Explore and research a variety of
2) Read books and watch videos.
3) Conduct an informational interview.
4) Register in a Career/Life Planning
Class. '
5) Use the resources in the Foothill
College Career Center.
Understand the environment. You're doing
infonnation interviews because you want
infonnation about the work environment.
However, doing some research first about the
role, function, organization or industry you're
investigating will help you ask focused,
intelligent question.
How to Research the
1) Check out relevant web sites (e.g.
organizations, industries, professional
associations) or the following work­
related web site:
• www.hardatwork.com
• http://content.monster.com
2) Read trade mags, newspapers or
journals (like Fortune, Fast Company,
Red Herring, Wired)
3) Talk to contacts who know the
organization, department or group
vou're tarQetim!.
Brainstorm your contact list. Most people
have more connections than they realize. Start
with your friends, family, neighbors, instructors
and counselors to see where that takes you.
Then think about all the people they know and
your list will begin to take shape. Remember,
help and· resources can often" come from
unlikely sources. Leave no stone unturned.
Prepare your questions. Of course, your
question will vary depending on what you want
to know. After you know the questions you
need answered, prioritize them. Most
Infonnation interviews last 20 to 30 minutes, so
you'll want to ask your most critical
Sample Questions
I) What skills/training are required for
this kind of work?
2) What was your career path to get to
where you are? What would you do
differently if you were starting again?
3) How would you describe this
organization's work environment and
its management practices?
4) How might someone with my skills
transition into this area of work?
Getting the Information
You're in charge. An information interview is
not a job interview. First, you're seeking
information about your dream job or
occupation. Second, you get to control the pace
and tone of the meeting because you've
initiated it. And keep in mind, you may have
just as much to give as you have to gain in this
meeting. Today's world of work is based on
connections and building effective relationships
with others. At some point the person with
whom you're meeting may seek out your
opinionsand advice;----- - --- - ~ --­
Prepare your introduction. To increase the
chances of getting the information interview,
you want to have focus and charity when
requesting the meeting. Prepare a 3D-second
introduction including your name, how to get
their name, your current focus, why you'd like
to meet with them and the meeting request. It is
best to identify yourself as a Foothill College
student, and that you are preparing for your
Make the caB. Even the most outgoing people
can feel some trepidation about calling others
for help and advice, particularly if they don't
know the person they're calling. Here are some
tips to help you start dialing:
• Stand up and smile when you make the
call. Studies show this can project
confidence and enthusiasm even if
you're a little nervous.
• Practice your introduction, but don't over
• Call people with whom you're most
comfortable first.
When you request your meeting, try to arrange
it at the person's work site. Even if you're
interviewing someone from your current
organization, you'll get lots of great information
by seeing the work environment first hand.
If you would like a critique of your resume, ask
if they will do this for you and if they would
like to receive the resume before your meeting.
Make sure to get the address and the fax
In the unlikely event that someone would deny
your request for information, take heart - it's
probably due to circumstances beyond your
control (like the person's time, availability,
etc.). Pick up the phone and try the next person
Qn -Y_QurJist____________ -- --­
Conducting the Inforn1ation
Set the stage. As you begin, thank the person
for meeting with you and reiterate the time
limits (no more than 30 minutes is standard).
It's your responsibility to manage the time, even
if your interviewee appears to be enjoying the
meeting. When your agreed time is up, bring the
meeting to a close. If you have lots of questions
left unanswered, ask if you could handle them
via a brief phone call or e-mail.
Focus the conversation. A variation on your 30­
second introduction is a good way to open the
conversation. Ask your most critical questions
first and take notes.
If you happen to get an information interview
with someone who is a hiring manager, it's a
good idea to reiterate your intentions for the
interview. Say something like: "Thank you for
meeting with me. I want to emphasize that I'm a
student researching my career. I'm not here for a
job. At this point, I'm just lookingfor information
about (the role, company, industry, etc.). If you
know of any openings here or at other
organizations I'd of course appreciate hearing
about them, but that is not my purpose. " Making
this distinction takes the pressure off both of you.
Ask for other referrals. Ask for additional
contacts during the last five minutes of your
interview. You'll fmd you get good results if you
ask for specific kinds of contacts. For example:
"Do you have any associates you'd recommend I
talk with about myfield/major?"
Ask for feedback. An information interview is a
great ·chance to assess how you're coming across.
Save the last minute or two of your interview for
feedback. Ask questions such as:
"What questions did I fail to ask that are key to
getting the information I need? What problem
.areas do you sef: that"may cause me particular
difficulty? What do you see as my best assets for
success in this field? What suggestions do you
have for me (on any aspect of the information
interview process)? "
Offer something in return. Your contact has
just given you a gift of time, information and
resources. You can do the same. Most people
who agree to do information interviews
recognize it is good for them too. It allows them
to build their connections - one of the most
valuable strategies in career management. Think
how you can contribute to them. Save time to
ask your contact where they see their career
headed. Keep this in mind and over time,
provide resources and information to them that
may help them meet their goals.
After the Inforlnation
Follow-up with thanks. After your meeting,
write a note of thanks. This one-page letter
should: thank the person for their time and
contacts they offered you; express your
enthusiasm for their time and assistance.
Build your connections. If you feel like you've
made a good connection, stay in touch over
time. Send copies of articles you fmd
interesting or let them know about websites you
fmd valuable. Offer to return the favor for them
or a friend. Building connections is key to
work-life success because it enriches the growth
and learning process. Again, you never know
when a job or internship may come along. If
you -presented yourself as a- clean, articulate,
interesting student - you may get the job!
1) How did you decide to work in this field? For this company?
2) What is a typical workday like? A typical week? Year?
3) How many hours per week do you usually work? It is common to take work home?
4) Do you travel a lot?
5) What is the best training or education to acquire?
6) What is your background and education?
7) Do you have an area of specialization? If so, what?
8) How did you decide in which area to specialize? What are other areas?
9) What are the most difficult problems/decisions/challenges you face?
10) Is the field growing? What are the various types of employers?
11) How secure is employment?
12) Do you find certain personality traits make it easier to do this work well?
Which traits?
13) What is it like to work here?
14) What is the hiring process? Is that process standard procedure within the
15) What is the best way to find a job in this field?
16) If you could do it all over again, what would you do differently?
17) What is a typical starting salary?
18) Are there professional trade journals I should read? Which ones?
Do you belong to any professional associations? Can nonmembers attend meetings?
20) Would you mind reviewing my resume and making comments or suggestions?
21) Can you recommend other people I might talk to?
Example Informational Interview Questions
• What is your job like?
A typical day?
What do you do? What are the duties/functions/responsibilities of your job?
What kinds of problems do you deal with?
What kinds of decisions do you make?
What percentage of your time is spent doing what?
How does the time use vary? Are there busy and slow times or is the work activity
fairly constant?
• How did this type of work interest you and how did you get started?
• How did you get your job? What jobs and experiences have led you to your present
• Can you suggest some ways a student could obtain this necessary experience?
• What are the most important personal satisfactions and dissatisfactions connected with
your occupation? What part of this job do you personally find most satisfying? Most
challenging? What do you like and not like about working in this industry?
• What things did you do before you entered this occupation?
Which have been most helpful?
What other jobs can you get with the same background?
• Why did you decide to work for this company?
• What do you like most about this company?
• Do you find your job exciting? Why?
• How does your company differ from its competitors?
• What does the company do to contribute to its employees' professional development?
• What sorts of changes are occurring in your occupation?
• How does a person progress in your field? What is a typical career path in this field or
What is the best way to enter this occupation?
What are the advancement opportunities?
What are the major qualifications for success in this occupation?
• What were the keys to your career advancement? How did you get where you are and
what are your long-range goals?
• What are the skills that are most important for a position in this field?
• What particular skills or talents are most essential to be effective in your job?
co 7
• How did you learn these skills? Did you enter this position through a [onnal training
program? How can I evaluate whether or not I have the necessary skills for a position
such as yours?
• How would you describe the working atmosphere?
• Is there a basic philosophy of the company or organization and, if so, what is it? (Is it a
people, service or product oriented business?)
• What can you tell me about the corporate culture?
• What is the average length of time for an employee to stay in the job you hold? Are there
incentives or disincentives for staying in the same job?
• Is there flexibility related to dress, work hours, vacation schedule, place of residence,
• What work-related values are strongest in this type of work (security, high income,
variety, independence)?
• If your job progresses as you like, what would be the next step in your career?
• How is the economy affecting this industry?
• What can you tell me about the employment outlook in your occupational field? How
much demand is there for people in this occupation? How rapidly is the field growing?
Can you estimate future job openings?
Are there organizations you have joined that are helpful to your occupation?
. Are there other things you are expected to do outside work hours?
• How has your job affected your lifestyle?
• What are the salary ranges for various levels in this field?
• What are the major rewards aside from extrinsic rewards such as money, fringe benefits,
travel, etc.?
• From your perspective, what are the problems you see working in this field?
• If you could do things all over again, would you choose the same path for yourself?
Why? What would you change?
• What are the educational, requirements for this job? What other types of credentials or
licenses are required? What types of training do companies offer persons entering this
field? Is graduate school recommended? An MBA? Does the company encourage and
pay for employees to pursue graduate degrees?
• How well did your college experience prepare you for this job?
• What courses have proved to be the most valuable to you in your work? What would you
recommend for me?
• How did you prepare for this work? If you were entering this career today, would you
change your preparation in any way to facilitate entry?
• What abilities or personal qualities do you believe contribute most to success in this
• What are the typical entry-level job titles and functions? What entry-level jobs are best
for learning as much as possible?
• Who else do you know who is doing similar kinds of work or uses similar skills? What
other kinds of organizations hire people to perform the functions you do here? Do you
know of other people whom I might talk to who have similar jobs?
• What kinds of experience, paid or unpaid, would you encourage for anybody pursuing a
career in this field?
• What special advice do you have for a student seeking to qualify for this position?
Chapter 8: Self Employment
• Self Assessment for Business Owners
• Writing a Business Plan
• Funding a Business
• How to Write a Resignation Letter
• Sample Resignation Letters
Self Employment
Self Assessment For Business
Self assessment is important before you ever start your own business and become
self-employed. Successful self employed persons come from all sorts of backgrounds
and experiences. Age, gender, marital status, and education level do not seem to be
significant factors for their success, but experience has shown that there are some
common characteristics and skills which successful self-employed people have in
common. Use the following list to determine your areas of strength and weakness.
• Do you have (or can you acquire) a skill or service that you can sell?
• Do you have good planning and organizational skills?
• Are you a good decision maker?
• Do you accept responsibility?
• Do you have leadership ability?
• Do you have problem solving skills?
• Do you have strong motivation to achieve your goals?
• Do you have good communication and marketing skills?
• Are you a calculated risk taker?
• Are you a hard and diligent worker?
• Are you street smart?
• Are you confident and optimistic?
• Can you handle challenges and failure?
• Are you flexible and adaptable in learning?
• Are you creative and imaginative in identifying new business opportunities?
• Do you have money or resources needed to start a business?
Different businesses may require different balances of these skills. If you're weak in
a particular area, you can get training to gain the skills, seek professioAaladvice
from a specialist, or partner with someone who's strong in that area.
Writing A Business Plan
A business plan is a document describing a company's goals and means to achieve
them over the next few years. It's like a resume for job seekers and is essential to
any business owner, manager or entrepreneur considering opening a new business,
expanding an eXisting business or raising capital or equity.
A good business plan is a roadmap for the future. It well describes your company,
your products, your financial projections and evaluates how you can manage your
business and take it to success. It's also a salesperson and should be able to sell
your business in the following occasions:
1. To obtain business financing (http://www.job-employment-guide.com/business­
financing.html). Lenders and venture capitalists usually want to see your company's
past, current financial statements and future projections if you want to be taken
seriously for financing. It's much like a hiring manager asks job applicants for a
resume. However, keep in mind that lenders usually want to be assured that they
are going to be paid back; while equity investors are looking for a much higher
return that they could not get in other more established businesses.
2. To secure strategic alliances. Strategic alliance is a partnership between two
companies to share resources in a specific project such as joint research and
marketing. Small companies usually can get benefits from large companies in such
3. To recruit a management team. For a start-up company, a business plan might be
the best way to convince a top-notch executive. It's the resume of the executive
from the other point of view.
All above being said, business plans are also noted for often qUickly becoming out of
date. One common belief among business owners and managers is that the actual
plan itself may have little value. However, the process of planning can help the
manager gains a greater understanding of the business and of the options available.
Frank Carney, a founder of Pizza Hut, said that he and his brother started the
business by accident in 1950s. By 1970s, the company grew explosively and went
public. At that time, they almost lost control of the operations so they decided to get
a written plan. The business plan helped the company get back on growth track and
also make the company attractive enough that PepsiCo eventually acquired it:
One of the first decisions an entrepreneur must make is to choose a business entity
structuring. The choices are numerous and most small business starters are familiar
with the seven main entity types: sole proprietorship (http://www.job-employment­
gUide.com/definition-of-sole- proprietorship. html),· general. partnership
(http://www.job-employment-guide.com/general-partnership.html). limited
partnership ( http://www-.job--employment-guide.com/limited-partnerships. htrnl),
corporation ( http://www.job-employment-guide.com/corporation.html). limited
liability corporation (http://www.job-employment-guide.com/llc-corporation.html).
S-corporation (http://www.job-employment-guide.com/s-corporation.html) and
limited liability partnership (http://www.job-employment-guide.com/limited-Iiability­
partnership.html). Each entity is designed for different business needs. So when
choosing the one that's right for your business, you need to consider the following
• Liability and asset protection - Personal liability should be you major
concern in choosing your business entity. Note that sole proprietorships and
general partnerships offer no liability protection for their owners/partners.
• Tax savings and reporting requirements - Some business entities will
allow you to save money on your income taxes by passing the income directly
to the owner. This way, the owner avoids his money being taxed twice (once
at the corporate level, once at the individual level.)
• Cost - This refers to the cost of creating and maintaining your business
• Convenience - How easy it is to create, run and dissolve the organization.
• Maintenance - The burden of yearly paperwork to maintain your business
• Ownership Concerns - Different entities have different rules for how many
owners it can have. And in some cases you may need to change your
company's form of entity to accomplish a transition in ownership.
• Business Financing - The specific types of debt and equity financing
available to you are, to some extent, determined by your business entity
structuring. For example, sole proprietorship might be the most restrictive
entity for equity financing.
There are also some other factors that you might want to consider when choosing a
business entity. For example, the size of your business, the type of industry you are
in and the scope of your business operation might all affect your decision.
Funding A Business
Funding a business is one of the most critical steps in starting your own business. We
have all heard a lot about the old adage that "it takes money to make money". In
order to properly start and run your business, you will need some amount of capital.
This capital usually refers to the money, equipment, and other major contribution
invested to start a business. According to SBA, although poor management is cited
most frequently as the reason businesses fail, inadequate or ill-timed financing is a
close second.
The first step in funding a business is to determine your business needs. And when
you have a list of your business needs, examine it carefully and ask yourself such
questions like: "what purposes will the capital be used", "Is every item on the list
essential" etc. Use your judgment to separate essential needs and nonessential
Then you need to create a business plan including a financial statement. This
financial statement will show money coming in from sales and money going out to
pay expenses. You should determine if your financing needs mesh with you business
plan. And when you borrow money from lenders, your lenders will also want to know
that you have the ability to repay the loan.
Once you have created a business a business plan and determined the dollar amount
of capital to start your business, it's time start evaluating the potential financing
.tYQ§ (http://www.job-employment-guide.com/business-financing.html) and
fi nancing sources (http://www.job-employment-guide.com/small-business­
~ 7
How To Write A Resignation
So how to write a resignation letter? This goodbye letter will be the last document in
your personnel file, but if your future employer calls for reference, it may be the first
document seen. You really want to make it works, below are just some tips for your
• Write your resignation letter to maintain good relationship with your
employer, never burn bridges behind you when you resign. You never know
when your career will cross paths with your employer again, and you'll also
need your boss and coworkers as references when you apply for new jobs.
• Tell your employer when you're leaving the company in the resignation letter.
Usually, you need to give a minimum of two weeks notice. But check your
employment letter for this information.
• You don't need to explain specifically why you're leaVing. If you say you've
found a more challenging job, that might imply that your current job is
boring; and if you say you have health problem, that might imply that you're
a risky employee for your futureemployer.
• Do thank your employer for giving you the opportunity to work at the
company, show your regret in having to leave this company.
• Highlight the most important skills you learned in the company.
• Double check your spelling and grammar, make sure it's error-free.
• If you're resigning due to some bad circumstance and want to sue your
employer, you'd better consult a lawyer before you submit your resignation
Sample Resignation Letters
Sample Resignation Letters 1 - Moving To Another Company
October 5, 2004
John Lucas
Director of Research & Development
Sun Technology Inc.
24 Temple Street
Boston, MA 02114
Dear Mr. John:
The purpose of this letter is to inform you of my resignation from my current position
as Software Engineer with Sun Technology, Inc. My last day of work will be Friday,
October 29, 2004. I have accepted another position in San Francisco, California.
I would like to take this opportunity to express my sincere appreciation to you as my
supervisor, as well as many friends and colleagues here at Sun Technology. It has
been a great pleasure to work with you all, and I have also learned a great deal
about Java programming. I am certain that the skills I have acquired here will be of
great value to my future career.
I wish you and Sun Technology continued success in all your endeavors. And please
let me know if I can be of assistance in any way to help with a smooth transition.
David Albert
Software Engineer
Sample Resignation Letter 2 - Going Back To School
June 29, 2004
John Lucas
Director of Research & Development
Sun Technology Inc.
24 Temple Street
Boston, MA 02114
Dear Mr. John:
As required by my contract of employment, I hereby give you one month's notice of
my intention to leave my position as Software Engineer with Sun Technology, Inc.
My last day of employment will be Friday, July 30, 2004.
I have decided that it is time to move on and have accepted an offer to study MBA in
Harvard Business School. I would like to take this opportunity to thank you for the
opportunity to work for Sun Technology, Inc. I have learned a great deal about
financial software and my experience will help me a lot with my MBA program and
my future career.
I wish you and Sun Technology continued success in all your endeavors. I will miss
all my colleagues here and hope to be able to keep in touch with you over the next
David Albert
Software Engineer
End of sample resignation letters.
, 0l.
Chapter 9: College
• How to Choose a Major
• Sources of Information
• Questions to Ask College Representative, Students and Teachers
• Questions to Ask a Professional
• Books on Careers and Majors
First, .you need to understand:
1. Personal information about yourself: interests, motivation and values.
2. Knowledge of what particular majors mean.
3. Information on how majors interact with careers.
4. What skills you will need after graduation.
During the first two years of college, you should:
1. Take a variety of classes &talk to your professors.
2. Get "real world" experience (p/t job, internship, volunteer activity, hobby).
3. Make an appt. to see a counselor.
4. Attend seminars/workshops on majors and career paths.
5. Talk to working professionals in your field of interest(s).
6. Think about a double major or a minor that complements the major.
7. Join a club related to your major & talk to other students.
Do the necessary homework to find:
1. What interests you
2. Your talents
3. Your values
4. How to match these with a career
1. Accept the first idea that presents itself.
2. Be easily persuaded by others.
3. Have no clear correlation between your major and career/job.
4. Rely on faulty information (ie. what another student tells you).
1. Investigate several ideas before making a decision.
2. Be independent in thinking; not easily swayed by others.
3. Have a clear idea of goals and how decisions affect these.
4. Check and recheck information to be sure it is accurate (see a Counselor).
How to Choose a Major
1. Take as diverse a selection of courses as you can. Consider studying something
you have no exposure to, such as psychology, graphics art, photography,
journalism, anthropology, anatomy, etc.
2. Find out where the Career/Transfer Center and other resources are located on
campus. Attend workshops and stay informed about events, such as the Career &
Job Fair or Transfer Day.
3. B!-Jild your social skills so that you learn to talk to people easily and can get
valuable information from them.
4. When you read newspapers and magazines, note what jobs people do and what the
stories tell you about the jobs (salary, duties, requirements, education level).
5. Expose yourself to other people's interests. Meet people on campus who will
expand our thinking about majors. If you have not developed your social skills yet,
college is a perfect time to start.
Places to meet people: cafeteria, bus stop, in class, playing sports, join a club,
computer lab, study groups, workshops/seminars, etc.
• Write regularly about how you feel and what you imagine yourself doing.
• Write a mini-biography about your life and what you liked/disliked most.
• Interview your family and friends to see what they have experienced.
• Conduct interview(s) with professionals to see if you'd like the job.
• Take some personality tests in the Career/Life Planning class:
• Myers-Briggs Type Indicator (Personality Test)
• Strong Interest Inventory (Vocational Assessment)
f () (p
""Deciding on a major involves talking to experts, hearing advice, keeping notes
and reading about occupations. Think of all this work as your part-time job. A
phone call to set up an informational interview, a quick stop at the college
. counseling office, just do a little every day .
•:. Counselor/Teacher
Make an appointment to speak with your counselor regarding your education
plan and course schedule to stay on track. Also, regularly meet with your
teacher in a class that you particularly enjoy to ask questions and learn about
the working environment.
•:. Campus Bookstore
Check out the books required for the courses you plan to take. The books will
give you a sense of the many aspects of the course, such as degree of
complexity and amount of reading required.
•:. Campus Visits
Not only are you going to get a tour of the campus, you need to request
interviews with students and professors in the major you are considering.
•:. Career/Transfer Center
Career Resources include:
_0' __ '.0 •
• Career Planning Books
• Job &Tnternship website: www.fcrothill.edu/career/jobs
• Career Center Workshops
• Resume Writing & Interviewing Tips Workshops
• EUREKA career guidance software and web site
Transfer Resources include:
• Books and Videos
• College Representatives
• Assistance with UC and CSU Applications
• College Catalogs
• TAA and Essay Writing Workshops
.:. Career Fairs
Employers attend career fairs to recruit students for full-time and part-time
jobs. This is a great way to network with professionals and ask questions about
•:. Career-Life Planning Class:
Exploration of individual skills, interests, values and personality styles as they
relate to career choice. Includes testing, values clarification, skills
identification, lifestyle assessment, decision making and goal setting
Using Career Center resources and computerized career programs to
investigate specific career choices, including job responsibilities, desired
employee characteristics, training requirements, salary ranges and employment
CWE 70 GENERAL WORK EXPERIENCE (Cooperative Education)
Earn units for work, internship or volunteer experience.
•:. College Catalogues
Points to consider when looking at catalogues:
• What has the school chosen to emphasize?
• What majors does it offer?
• Which majors are of interest to you?
• What courses are listed under the major?
• Do the course descriptions sound interesting?
• What kind of people are represented in the pictures?
• Are there pictures of women as well as men, and minorities?
.:. Informational Interviewing
Ask questions to another student, professor or career professional to learn as
much as you can about a school, major, courses offered or your career field.
. ­
.:. Internships
Gain needed experience in your field before graduation. Also give you an
opportunity to "test the waters" to see what the work environment is like for
your field of interest. http://internships.fhda.edu
.:. Professional Organizations
Keep members informed on the latest trends affecting your job and also give
you professional information about what the job involves. Attend upcoming
seminars and workshops. It is another great way to network with people who
are already in the field that interests you.
.:. Research Occupations
Explore and research a variety of occupations to learn about job duties and
responsibilities, work environment, salary and benefits, level of education, jobs
available in a major, and job demand by location.
•:. Student Organizations
Meet other students with the same interests. Improve leadership skills and
network with alumni etc. Join a club and attend weekly meetings to listen to
guest speakers and learn valuable information.
•:. Transfer Day
College recruiters from VC, CSV and Private schools attend to answer
questfons and discuss majors, departments, courses, transfer requirements,
•:. Volunteering/Service Learning
Offering to work without pay can open doors. You get to see how an
organization/business works and whether it is appealing as a place to spend
your career. You meet people who can steer you to other opportunities.

Yes, there are some students who arrive on campus and know exactly their major and
career ambitions, but the majority of students do not, thus there is no need to rush into a
decision about your major as soon as you step on campus. And guess what? A majority
of students in all colleges and universities change their major at least once in their
college careers; and many change their major several times.
Choosing a major is merely choosing a label to wear on campus. Concentrate on skill
development!! You need to develop transferable skills. Skill development should run
parallel to a thorough understanding of your major. Skills have become the gold standard
for success in whatever you choose to do after graduation.
The goal is to choose a major wisely and not spend unnecessary extra time and
money in college.
One of the important skills you will learn in college is how to analyze problems.
ConsTder choosing a major an exercise in problem solving. Corporations are looking
for people who can solve problems. They also want people who can communicate
effectively, get along with others and reach goals through team activities.
Your major does not determine the areas of work you will or will not be eligible for.
College graduates are typically hired primarily for potential to learn rather than for related
work experience. Your attitude toward work, your diligence and trustworthiness and your
potential to learn can all be demonstrated through part-time or volunteer work and
extracurricular activities you have participated in while in college. Employers seek out
graduates with a record of success and then train them to perform specific tasks.
, lo
Questions to Ask
College Representatives, Students & Teachers

What will I learn in this major?
What are the strengths of the professors in this major?
How does a major at this school differ from the same major at other schools?
Are there opportunities for field study or internships?
Are classes in my major hard to get into?
What do students with this major do for a living after they graduate?
What is the most difficult class in this major?
What are typical minors that students in this major have chosen?
Is there an opportunity for foreign travel with this major?
In this major. how many years does it typically take to graduate?
What are the most popular courses in this major?
What skills do you need to have to do well-inthis major?
At what stage of my college career do I have to declare this major?
Is it competitive to get accepted into the department?
What grade point average is required?
Where are most of the classes in this major held on campus?
Is it possible for me to sit in on a class? (Request this ahead of time.)
What skills will I have upon completion of this major?
.. .
. ---"
• How long has this been a major on this campus?
• Is there any thought of eliminating or merging this major with another
discipline in the near future?
• Is the school sensitive to language barriers on the part of its teaching
• Are the teaching assistants (TA's) evaluated for their teaching by the faculty?
• How much access will I have to full time facLllty members?
• What is a typical course of study each year in this major?
I··········· ..
1) How did you decide to work in this field? For this company?
2) What is a typical workday like? A typical week? Year?
3) How many hours per week do you usually work? It is common to take work home?
4) Do you travel a lot?
5) What is the best training or education to acquire?
6) What is your background and education?
7) Do you have an area of specialization? If so, what?
8) How did you decide in which area to specialize? What are other areas?
9) What are the most difficult problems/decisions/challenges you face?
/ I ~
10) Is the field growing? What are the various types of employers?
11) How secure is employment?
12) Do you find certain personality traits make it easier to do this work well?
Which traits?
13) What is it like to work here?
14) What is the hiring process? Is that process standard procedure within the
15) What is the best way to find a job in this field?
16) If you could do it all over again, what would you do differently?
17) What is a typical starting salary?
18) Are there professional trade journals I should read? Which ones?
19) Do you belong to any professional associations? Can nonmembers attend meetings?
20) Would you mind reviewing my resume and making comments or suggestions?
21) Can you recommend other people I might talk to?
\ \ L.\
"What Color is Your Parachute?" Richard Nelson Bolles, 2001, Ten Speed Press
"Great Careers: The Fourth of July Guide to Careers, Internships and Opportunities
in the Nonprofit Sector," edited by Devon Cottrell Smith, 1990, Garret Park Press.
"VGM'S Careers Checklist: 89 Proven Checklists to Help You Plan Your Career & Get
Great Jobs," Arlene S. Hirsch, 1992, VGM Career Horizons.
"Discover the Best Jobs for You! Tools and Strategies for Career Success," Ronald
L. Krannich &Caryl Rae Krannich, 1993, Impact Publications.
"Discover What You're Best At: The National Career Aptitude System and Career
Directory" Barry and Linda Gale, 1990, Simon & Schuster.
"Career Planning for the 21
Century," Donald H. Blocher, Mary Heppner, Joe
Johnson, 2001, Love Publishing Company.
"Do What You Are: Discover the Perfect Career for You Through the Secrets of
Personality Type," Paul D. Tieger & Barbara Barron-Tieger, 1995, Little, Brown &Co.

"How to Choose a College Major," Linda Landis Andrews, 1998, VGM Career Horiions.
"Major Decisions: A Guide to College Majors," Richard A. Blumenthal and Joseph A.
Despres, 1990, Orchard House, Inc.
"The Complete Guide for Occupational Exploration," edited by J. Michael Farr, 1993,
JIST Works Inc.
"The O-Net Dictionary of Occupational Titles," U.S. Department of Labor, 1998, Jist
Works, Inc.
Chapter 10: Web Reference Guide
• Planning a Major and College Resources
• Career Exploration and Self-Assessment Resources
• Green Careers
• Networking
• Internships and Volunteer Websites
• Job Hunting Resources
• Resume Writing Assistance
• Professional Profile Management
Special thanks to the "Foothill College Career Center" for sharing most of the information in this
booklet. For more information visit http://www.foothill.edu/career
© Foothill College 12345 El Monte Road • Los Altos Hills • CA 94022
I \ ca
Planning a Major and College Resources
Career Profile

Search and select a major from list; find jobs related to that major.

What are your interests? Take a skills assessment. Search college majors and schools. Search
information on hundreds of careers, including job descriptions, job outlook, salary, and training.
Enter Site Code: NDVS4JX (for Foothill students).
Quintessential Careers

Site offers suggestions on career and college planning, applying to schools, scholarships and
financial aid.

Search schools based on your major; can also locate special programs. Site provides assistance
with writing admissions essays. Scholarship and financial aid information is also available.
Career Exploration and Self-Assessment Resources
Career Key: Temperament and Career Choice

Site gives access to free online instrument to assess your career style (Based on John Holland's
Career Types). Respond to a series of questions and determine what careers would be best suited
for you.
Keirsey Temperament Sorter

Contains 70 questions and an evaluation to help detennine personality type.

Site contains career exploration information, a career database,andasalary calculator.
National Association of Colleges and Employers (NACE)

Site provides information and suggestions on how to research new careers.
Occupational Outlook Handbookhttp://www.bls.gov/oco/Handbook showcases various jobs,

working conditions, future job prospects, and salaries.
O*Net Online

Research various occupations according to your skills and abilities on this site.

Based on the Myers-Briggs Type Indicator, discover which of the 16 personality types you
represent. Complete an on-line test to determine your personality type.
\ :\..0
Self Esteem Test

Determine your level of self-esteem by responding to a series of questions.
Transferable Skills Survey

Complete a brief survey and learn which skills you can successfully transfer to a job/career.
Green Careers
Green Career Central

Site is a forum for articles on green careers, career paths and possibilities and network bUilding.
I Seek

http://www.iseek.org/sv/1 0072.jsp
Explore green careers, plan your education, find a job and grow your own green business.
Although this site is based on jobs in MN, it offers good general resources.
Green Drinks International

Environmental networking community offers monthly social gatherings.
Jobtini (Northwest)

This site lists quarterly networking events that help match professional job candidates of diverse
backgrounds with recruiters and hiring managers from various employers in the Northwest.
Damsels in Success

Networking site created for women.

ProfessionainetWorking site: sign up to create a network of professionals.

Professional networking site is designed to bring networking professionals together.
My Workster

Professional networking site that provides a forum to match students, graduates, and employers.
Nu Resume

Networking site that links students, professors, and employers.

Networking site that provides a forum for students to interact with employers, other students, and
working professionals.
I ~ \
• CareerNetworking101.com
Resource site that provides a wealth of basic information about networking, job search, etc.
• Yahool Groups
Search or start your own networking groups. Use keywords to search for interest groups (may
require Yahoo! Email account).
Internships and Volunteer Websites
• Idealist.org
Internship and volunteer opportunities are listed on this site.
• Inroads, Inc.
Organization that mentors under-represented minority students for summer internships. Click on
Oakland or Los Angeles for CA mentors.

National database of internship opportunities.

VolunteerMatch is database of volunteer positions, including virtual projects in IT and web
Job Hunting Resources

Bayjobs.com is a San Francisco Bay Area job resource for students entering the job market.
California Job Service: CalJobs

California's Employment Development Department website that offers job preparation, job listings,
and Job Fairs and Events.
California Jobs.com

This link has job seeker resources, job postings, ability to post your resume and Job Fairs.
Career Journal from The Wall Street Journal

Contains advice on career management and job hunting. Career articles are also available.
College Grad.com

Posts entry-level positions for recent college graduates.
Craigs's List

Is an assortment of jobs, including part-time opportunities.
1.1. ~

Is a site created for experienced IT jobs and technology insider information.

Employment ­ State of California
State of California occupation information, labor market data, career choice assistance, and job and
employer information is listed.

Search jobs in the creative, technology and business fields. Careers range from start-up to Fortune
500 companies.

This site is a directory of non-profit organizations in over 100 countries (including jobs, internships
and volunteer positions).

This is a great site that combines searches of Monster, HotJobs, CareerBuilder, and many
company career pages.

Job Hunter's Bible
"What Color is Your Parachute?" author Richard Bowles, has free on-line career assessments.

Job Hunt.org
Have access to unadvertised jobs and research companies.

Riley Guide
Career/job search guide, salary negotiation, and information about companies.

Simply Hired
Local jobs and industry information.

Database of job postings for freelance, consultants, and independents.

U. S. Government Jobs
Lists various careers available with the U.S. Government.
Resume Writing Assistance
• College Grad.com
Sample resumes, resume building, cover letters, etc.
Monster Career Center Resume Builder

Resume writing, cover letters and thank you letters.
Sample Resumes

Sample resumes and cover letters for various careers.
Professional Profile Management

Professional profile management site that enables users to set up a URL, profile, and create an
online resume, etc.

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