Administration KPI S.

no KPI
1 Planning Effectiveness
2 Technical Evaluation
3 Recruitment
4 Mentoring
5 Performance Evaluation
6 Process Control

Infrastructure KPI S.no KPI

1 VCS Coverage & Access Control
2 Staging Server Productivity index
3 SDLC infrastructure Administration

Risk Management KPI S.no KPI

1 Technical Documentation Coverage
2 Development Backlog Coverage

Performance KPI S.no KPI

1 Project Delivery
2 Team management
3 Customer Satisfaction Index
4 Employee Satisfaction
 Principle Software Enginee
Definition

Measures effectiveness in planning Projects

Evaluate employee's skill level, strengths and development needs,knowledge and understanding of all phases of the jo
Measures effectiveness in selecting qualified Technical people
Helping & training the employees on new technologies.
Providing constructive feedback and taking appropriate and timely action with marginal or unsatisfactory performers
Measures effectiveness in establishing appropriate reporting and control procedures

Definition
Version Control Implemenation in Team on Basis of Project and source code Security
Usage of Staging Server per Developer in Pre Development Phase
SDLC system Management(Version Control VCS, bug tracker, Ticketing system, Task Management, CR System etc) ava

Definition
Minimizing Risk By Completing Technical Documentation(SRS, ERD, DFD, FSD, Deployement etc) per project.
Development Sprint backlog per week

Definition
Measures effectiveness in Delivering Sucessfull Projects Within Deadlines
Measures effectiveness in Managing people and establishing control
Ratio of retained and satisfied customers
Measures responsiveness and courtesy in dealing with internal staff and sub-ordinates
 Calculation
Qty of planned resources / Qty of resources actually utilized
Employee Satisfication Survey
Number of qualified resource recruited/ Total Recruitments
Technology adaptability Survey from Employee
Employee Survey
Number of effective reports per project/ Total number of project

Calculation
Number of Projects in VCS / Total Projects (Monthly Audit Report)
Number of Developer Using Staging Server/Total Developers
Uptime availibility per month Monthly Execution Report

Calculation
Number of projects with documentation/Total Number of projects
CR or ND with backlog/Total Number of CR or ND

Calculation
Number of project delivered within deadline/Total number of projects
Audit or Survey
Customers Survey or Number of return business from client
360 Survey
Standard
50%
50%
50%
50%
50%
75%

Standard
85%
80%
95%

Standard
80%
100%

Standard
50%
70%
25%
50%
Team Management S.no KPI
1 Teamwork efficiency
2 Task Deligation
3 Team Satisfaction Index
4
5
6

Performance S.no KPI

1 Implementation
2 CR /ND Completion
3 Analysis Effectiveness
4 Functional Bug Count

Development S.no KPI

2 Critial Bug Count Index
3 Bug Fixing Response Time
4 Error Handling
5 Task Management efficiency
6 Staging Server Productivity Index
7 VCS Efficieny index

Documentation S.no KPI

1 Implementation Documentation
2 Release Management efficiency
3 Development Plan
4 Developers Documentation
 Team Lead KPI
Definition

Measures how well this individual gets along with fellow employees, respects the rights of other employees and show
Measures effectiveness in accomplishing work assignments through subordinates
Measures responsiveness and courtesy in dealing with internal staff and sub-ordinates

Definition

Measures Project (pharma)Implementation as per Plan within Deadlines.

Measures effectiveness in Delivering Sucessfull CR /ND Within Sprint Deadlines
Grasping the requirements of Client and project / Implementation Scope
Bugs or Features Incorrectly implemented and time spent on redoing stuff that should be done per CR or ND

Definition

Number of critical bugs occurred in CR, ND or Feature Coded.

No of Bugs Fixed in given Time
No of Errors Properly Handled vs YSOD
Efficiency utilizing task management system on daily basis
Usage of staging server per CR or ND
Number of check inns in version control system per CR or ND

Definition

Measure effectiveness in Documenting implementation Plan

publishing knowledgebase per project
Measure effectiveness in Documenting Development Plan per CR Or ND
Inline Source Code Developers Documenation Per Project
 Calculation
Manager Review
Manager Review
360 Review

Calculation

Number of implementations/ Number of implementations within dead line

(Number of missed deadlines/ Total number of CR and ND)
Number of Accurate analysis = Number of succesful analysis delivered ontime
(Number of functional bugs in CR or ND/Number of CR or ND)

Calculation

Critial Bugs / Total Bugs

Bug Report
Number of unhandled errors/Total Number of errors
Task Report
Report
Report

Calculation

(Number of documented implementations/Total Number of implementation)

No of Projects published without Release information/Total Projects
Number of CR or ND with plan/Total number of CR or ND
Total Projects with developers documents/Total Projects
 Standard
60%
75%
50%

Standard
50%
50%

75%

Standard

25%
24 hours
50%
80%
75%
Atleast twice a day

Standard
50%
85%
75%
80%