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Head Office: No. 2, Persiaran Raja Muda, Seksyen 15, 40200 Shah Alam, Selangor Darul Ehsan,
Head Office: No. 2, Persiaran Raja Muda, Seksyen 15, 40200 Shah Alam, Selangor Darul Ehsan,

Head Office:

No. 2, Persiaran Raja Muda, Seksyen 15, 40200 Shah Alam, Selangor Darul Ehsan, Malaysia.

Toyota Freephone:

1800-8-TOYOTA (1800-8-869682)

Lexus Toll Free:

1800-88-LEXUS (1800-88-53987)

Website:

toyota.com.my | lexus.com.my

Social Media:

(1800-88-53987) Website: toyota.com.my | lexus.com.my Social Media: Toyota Malaysia toyotamy Lexus Malaysia

Toyota Malaysia

Toyota Malaysia toyotamy
Toyota Malaysia toyotamy

toyotamy

Lexus Malaysia

(1800-88-53987) Website: toyota.com.my | lexus.com.my Social Media: Toyota Malaysia toyotamy Lexus Malaysia
(1800-88-53987) Website: toyota.com.my | lexus.com.my Social Media: Toyota Malaysia toyotamy Lexus Malaysia

OUR

PASSION

ALL

ABOUT

THE

DRIVE

OUR PASSION ALL ABOUT THE DRIVE It’s the impetus behind everything we do. All About the
OUR PASSION ALL ABOUT THE DRIVE It’s the impetus behind everything we do. All About the
OUR PASSION ALL ABOUT THE DRIVE It’s the impetus behind everything we do. All About the

It’s the impetus behind everything we do.

All About the Drive is about excitement, innovation and youthfulness. It celebrates your daily commute, going out with friends, picking up the family, or even heading out for the adventure of a lifetime.

Your experiences behind the wheel of a Toyota is the drive that motivates us to become better at what we do. In short, why you drive is what drives us.

All About the Drive promises that Toyota will make things even more exciting, by expanding the boundaries of consumer vehicle technology with exciting innovation, making journeys in Toyota vehicles safer and more enjoyable, fully adapted to the fast-changing lifestyles of Malaysians.

We are Toyota. We are All About the Drive.

fully adapted to the fast-changing lifestyles of Malaysians. We are Toyota. We are All About the
fully adapted to the fast-changing lifestyles of Malaysians. We are Toyota. We are All About the

OUR VISION & MISSION

OUR VISION Respect for the people and the environment We continually aspire to be the
OUR VISION
Respect for the people and the environment
We continually aspire to be the most admired organisation that
conducts itself with excellence and integrity; with utmost respect
for customers, employees and the environment.
OUR MISSION
We aim to realise our vision by:
1.
Achieving the Customer First philosophy by focusing all our efforts in
delighting our customers and strengthening our relationships with
business partners.
2.
Offering world-class quality products and services that meet customers’
needs in the most cost-efficient way.
3.
Developing a highly committed and capable workforce with strong
safety awareness.
4.
Adopting the Toyota Way as our core value in everything that we do.
5.
Contributing to the community by promoting the preservation of the
environment and enhancing our community service.

A

COMMITMENT TO DRIVE

THE FUTURE

the preservation of the environment and enhancing our community service. A COMMITMENT TO DRIVE THE FUTURE
the preservation of the environment and enhancing our community service. A COMMITMENT TO DRIVE THE FUTURE
the preservation of the environment and enhancing our community service. A COMMITMENT TO DRIVE THE FUTURE

COMPANY

STATEMENT

COMPANY STATEMENT THE COURAGE TO DRIVE FORWARD Message from the Chairman UMW Toyota Motor has, over
COMPANY STATEMENT THE COURAGE TO DRIVE FORWARD Message from the Chairman UMW Toyota Motor has, over
COMPANY STATEMENT THE COURAGE TO DRIVE FORWARD Message from the Chairman UMW Toyota Motor has, over
COMPANY STATEMENT THE COURAGE TO DRIVE FORWARD Message from the Chairman UMW Toyota Motor has, over

THE COURAGE TO DRIVE FORWARD

Message from the Chairman

UMW Toyota Motor has, over the years, gained the trust and respect of Malaysians. We have also built strong affiliations within the industry, and a treasured partnership with our principal, Toyota Motor Corporation.

Our dedication to serve our customers well has given us the impetus to make a more positive societal impact and contributing towards achieving a cleaner environment. We are committed, as always, to meeting the expectations of both our customers and our shareholders, as we move toward a brighter, cleaner, more exciting future.

as we move toward a brighter, cleaner, more exciting future. Tan Sri Dato’ Sri Hamad Kama

Tan Sri Dato’ Sri Hamad Kama Piah, Chairman

future. Tan Sri Dato’ Sri Hamad Kama Piah, Chairman Akio Takeyama, Deputy Chairman Message from the
future. Tan Sri Dato’ Sri Hamad Kama Piah, Chairman Akio Takeyama, Deputy Chairman Message from the

Akio Takeyama, Deputy Chairman

Sri Hamad Kama Piah, Chairman Akio Takeyama, Deputy Chairman Message from the Deputy Chairman As the
Sri Hamad Kama Piah, Chairman Akio Takeyama, Deputy Chairman Message from the Deputy Chairman As the
Sri Hamad Kama Piah, Chairman Akio Takeyama, Deputy Chairman Message from the Deputy Chairman As the

Message from the Deputy Chairman

As the automotive industry has become more dynamic and competitive, so have we, in evolving to adapt to a rapidly changing business environment. We at UMW Toyota Motor are focused on being proactive towards eco-friendliness, so that we may help to brighten the world for our future generations.

“All About The Drive” encapsulates everything we have sought to achieve at UMW Toyota Motor, propelled by our Customer First philosophy. UMW Toyota Motor has always had the foresight to offer a range of products that surpass customers’ expectations, in features, quality and service.

customers’ expectations, in features, quality and service. Message from the President Since the company’s inception
customers’ expectations, in features, quality and service. Message from the President Since the company’s inception

Message from the President

Since the company’s inception in 1982, times have changed; and so must we, in order to move ahead. But the most exciting time in UMW Toyota Motor’s history is right now.

We will certainly work closely with all – including dealer principals, shareholders, staff, unions, suppliers and business associates – to effect changes so we can serve our customers better. Together, we must implement and execute all the programmes we have set, with commitment and determination.

Most importantly, we must work with our customers, by thoroughly recognising what they truly want, so that we may serve them better.

by thoroughly recognising what they truly want, so that we may serve them better. Ravindran Kurusamy,

Ravindran Kurusamy, President

COMPANY PROFILE /MILESTONES

DRIVE
DRIVE
COMPANY PROFILE /MILESTONES DRIVE Overview of UMW Toyota Motor Sdn. Bhd. (UMWT) HEAD OFFICE MILESTONES UMW
COMPANY PROFILE /MILESTONES DRIVE Overview of UMW Toyota Motor Sdn. Bhd. (UMWT) HEAD OFFICE MILESTONES UMW

Overview of UMW Toyota Motor Sdn. Bhd. (UMWT)

HEAD OFFICE

MILESTONES

UMW Toyota Motor Sdn. Bhd. No. 2, Persiaran Raja Muda, Seksyen 15, 40200 Shah Alam, Selangor Darul Ehsan, Malaysia.

COMMENCEMENT DATE

1982

PAID-UP CAPITAL

RM59 million

SHAREHOLDERS

• UMW Corporation Sdn. Bhd. (51%)

• Toyota Motor Corporation (39%)

• Toyota Tsusho Corporation (10%)

SUBSIDIARIES

• Assembly Services Sdn. Bhd. (ASSB)

• Automotive Industries Sdn. Bhd. (AISB)

• Toyota Boshoku UMW Sdn. Bhd. (TBU)

ASSOCIATE COMPANIES

• KYB-UMW Malaysia Sdn. Bhd.

• KYB-UMW Steering Malaysia Sdn. Bhd.

• JTEKT Automotive (Malaysia) Sdn. Bhd.

Malaysia Sdn. Bhd. • JTEKT Automotive (Malaysia) Sdn. Bhd. THE AMBITION TO ACHIEVEMENTS OUR 1968 ASSB

THE AMBITION

TO

ACHIEVEMENTS

OUR

1968

ASSB starts its Toyota Vehicle Assembly.

1972

AISB is established.

1982

UMW Corporation Sdn. Bhd. & Toyota Motor Corporation (TMC) sign a distributor agreement to assemble, market & distribute Toyota vehicles through Sejati Motor in Malaysia.

1987

Sejati Motor changes its name to UMWT.

1999

TMC increases its stake in UMWT to 39% and Toyota Tsusho Corporation maintains its 10% stake.

2004

UMWT opens its new Parts Distribution Centre in Shah Alam, Selangor.

2005

UMWT relocates to its present headquarters building.

2006

Begins export of Toyota Hiace to Thailand. UMWT establishes Lexus Malaysia.

2007

Lexus Malaysia opens its first Lexus Showroom in Mutiara Damansara, Selangor.

2008

UMWT achieves 100,000 units in Toyota Vios vehicle sales in Malaysia.

2009

UMWT introduces the Toyota Prius, the first hybrid car from Toyota in Malaysia.

2010

UMWT expands its Parts Distribution Centre in Shah Alam, Selangor. Lexus Malaysia expands its operations outside the Klang Valley, in Penang.

2011

Achieves assembly volume of 1,000,000 vehicles. UMWT opens a new Integrated Quality Hub (IQH) and test track in Bukit Raja, Klang, Selangor.

2012

UMWT celebrates its 30th Anniversary.

2015

ASSB begins assembly of its 1st Hybrid Vehicle (Toyota Camry).

2016

Announces Toyota’s New Plant in May ’16.

Receives 6 Safety Awards from ASEAN NCAP Grand Prix for Hilux, Sienta, Rush, Altis, Camry 2.5 Hybrid Luxury and Innova models.

Rush, Altis, Camry 2.5 Hybrid Luxury and Innova models. Dedicated workers on the Assembly Services Sdn.

Dedicated workers on the Assembly Services Sdn. Bhd. production line.

workers on the Assembly Services Sdn. Bhd. production line. The first Toyota Corolla in Malaysia. UMWT

The first Toyota Corolla in Malaysia.

Bhd. production line. The first Toyota Corolla in Malaysia. UMWT achieves assembly volume of 1,000,000 vehicles.

UMWT achieves assembly volume of 1,000,000 vehicles.

UMWT achieves assembly volume of 1,000,000 vehicles. UMWT celebrates its 30th Anniversary. Press conference to

UMWT celebrates its 30th Anniversary.

of 1,000,000 vehicles. UMWT celebrates its 30th Anniversary. Press conference to announce the Toyota New Plant.
of 1,000,000 vehicles. UMWT celebrates its 30th Anniversary. Press conference to announce the Toyota New Plant.

Press conference to announce the Toyota New Plant.

MANUFACTURING

OPERATIONS

QUALITY MANUFACTURING OPERATIONS ENSURING THE BEST QUALITY VEHICLES THROUGH HUMAN DEVELOPMENT THE FORESIGHT TO DRIVE DRIVE

ENSURING THE BEST QUALITY VEHICLES THROUGH HUMAN DEVELOPMENT

THE FORESIGHT TO DRIVE DRIVE OUR OPERATIONS AHEAD

THE FORESIGHT TO DRIVE DRIVE OUR OPERATIONS AHEAD Toyota Quality has been defined as conformance to

Toyota Quality has been defined as conformance to requirements and relentless pursuit of excellence. Due to that, we have instilled a Quality and Kaizen mindset amongst our employees, following the culture and values of the renowned Toyota Way. All ASSB members have adopted the Kaizen spirit in their daily work to ensure best processes and achievement of outstanding results at all times.

We have achieved Global Quality levels in the TMC Shipping Quality Audit, as well as IQS JD Power, which marks our commitment for continuously producing the highest Quality Toyota vehicles.

continuously producing the highest Quality Toyota vehicles. SAFETY “PREVENTION IS ALWAYS BETTER THAN CURE” We are

SAFETYcontinuously producing the highest Quality Toyota vehicles. “PREVENTION IS ALWAYS BETTER THAN CURE” We are focusing

“PREVENTION IS ALWAYS BETTER THAN CURE”

We are focusing on three areas that we have identified as key to achieving ASSB’s “Zero Accident” target.

1. Human Safety: Inculcating a safety mind-set through activities such as “Stop, Confirm and Act - SCA” (pedestrian safety rules) and “Voice of Members” (health and safety suggestion scheme). In addition, employees’ safety knowledge is gauged through the Kiken Youchi (hazard prediction) ability test, which serves as an indicator for necessary improvement.

2. Workplace Safety: Incorporation of safety key points in standard operating procedures (SOP) and confirmation of safety aspects involving Henkaten (changes) to processes/equipment are critical in maintaining workplace safety. Other activities such as Genchi-Genbutsu (worksite observation of actual situations) by all levels of management help to enhance safety and maintain “ZeroRank A (critical risk) at the workplace.

3. Machine Safety: All newly-installed machines must be in-built with safety features and periodically inspected by a trained machine risk assessor.

Additional measures taken to ensure the safety of employees when commuting are comprehensive defensive riding training, implementation of road hazard mapping, road safety campaigns and distribution of reflective vests.

Most importantly, full support by ASSB’s Top Management and safety first mentality among our employees is the key to achieving “Zero Accidents”.

T S
T
S

OYOTA PRODUCTION YSTEM (TPS)

MAXIMISING THE STRENGTH OF TPS

Our manufacturing plant applies the renowned Toyota Production System (TPS), which lets us efficiently and speedily produce quality vehicles, based on the basic precepts of Just-in-Time and Jidoka (automation with a human touch).

To supply our customers with innovative and quality products in the shortest possible lead time, we adhere closely to the 5S: Seiri (sort out), Seiton (arrange), Seiso (clean & shine), Seiketsu (standardise) and Shitsuke (discipline), with the aim of reducing Muri (overburden), Muda (wastage) and Mura (irregularities).

Kaizen (improvement) activities are also carried out continuously throughout the factory through Standardised Work Kaizen and Shop & Plant Jishuken (analyse+improve) activities to support “Smooth and Slim Production” conditions.

to support “Smooth and Slim Production” conditions. TECHNOLOGY CONTRIBUTING TO MALAYSIA’S AUTOMOTIVE INDUSTRY

TECHNOLOGY

CONTRIBUTING TO MALAYSIA’S AUTOMOTIVE INDUSTRY WITH TOYOTA’S LATEST TECHNOLOGY

UMW Toyota Motor strives to serve Malaysian customers with high quality vehicles manufactured with the most advanced facilities and expertise, which meet Toyota's rigorous global standards, especially at the new plant being built in Klang, while ensuring operation efficiency and cost competitiveness.

Our investment in human resources and facilities is a continuous endeavor, and our people have been professionally trained and equipped to handle Toyota’s challenging requirements. This has allowed us to continuously contribute to the development of the country’s automobile manufacturing industry.

As an example of the preference and demand for Made-in-Malaysia Toyota vehicles, even outside the country, we have been exporting Hiace vehicles to Thailand since 2006.

MANUFACTURING

OPERATIONS

MANUFACTURING OPERATIONS SUPPLIERS’ NETWORK ENHANCING MALAYSIA’S AUTO PARTS INDUSTRY AND FURTHERING LOCALISATION Our

SUPPLIERS’ NETWORK

MANUFACTURING OPERATIONS SUPPLIERS’ NETWORK ENHANCING MALAYSIA’S AUTO PARTS INDUSTRY AND FURTHERING LOCALISATION Our

ENHANCING MALAYSIA’S AUTO PARTS INDUSTRY AND FURTHERING LOCALISATION

Our suppliers are not only our business partners; we consider them our own people. To date, we have established a solid, growing network with 62 Tier 1 Suppliers, allowing us to deliver the best quality products at the best prices.

By introducing Toyota Quality Standards and the Toyota Production System (TPS) to our suppliers, we will continue to play a significant role in the development of the auto parts industry. As our suppliers’ capabilities improve, our local content ratio, and the export of their auto parts to factories outside Malaysia, has been gradually increasing.

We support the MA NAP policy in promoting localisation and introducing cutting edge technology to the automotive industry. A collaboration between Toyota and Daihatsu was made to form a Malaysian-based engine localisation project. In 2016, Daihatsu Perodua Engine Manufacturing (DPEM) was established, supplying high quality NR engines to both Perodua and ASSB.

supplying high quality NR engines to both Perodua and ASSB. L OGISTICS ACHIEVING THE BEST QUALITY
supplying high quality NR engines to both Perodua and ASSB. L OGISTICS ACHIEVING THE BEST QUALITY
L OGISTICS ACHIEVING THE BEST QUALITY AND SHORTEST LEAD TIME WITH THE TOYOTA PRODUCTION SYSTEM
L
OGISTICS
ACHIEVING THE BEST QUALITY AND
SHORTEST LEAD TIME WITH THE
TOYOTA PRODUCTION SYSTEM (TPS)
SHORTEST LEAD TIME WITH THE TOYOTA PRODUCTION SYSTEM (TPS) With a highly efficient logistics system, we
SHORTEST LEAD TIME WITH THE TOYOTA PRODUCTION SYSTEM (TPS) With a highly efficient logistics system, we

With a highly efficient logistics system, we are able to deliver the best quality products to our customers in the shortest possible lead time. We have applied the Kaizen concept in our logistics processes, and we have established a pull system as part of our Toyota Production System.

Prior to delivery to our Showrooms and Sales Centres, all of our vehicles are brought to our Integrated Quality Hub (IQH), where accessories such as TRD Sportivo kits, which have gone through stringent Quality Control tests, are fitted.

As we continue to strive towards a lean management, we follow the basic concept of prioritising our customers’ needs. We deliver the required product in the necessary quantity and time. Our customers’ point of view is always reflected as an integral part of our logistics system.

and time. Our customers’ point of view is always reflected as an integral part of our
and time. Our customers’ point of view is always reflected as an integral part of our
ALL ABOUT THE DRIVE 14 15

ALL

ABOUT

THE

DRIVE

ALL ABOUT THE DRIVE 14 15
ALL ABOUT THE DRIVE 14 15
ALL ABOUT THE DRIVE 14 15

CUSTOMER

SALES & SERVICE

FIRST

OPERATIONS

CUSTOMER SALES & SERVICE FIRST OPERATIONS NEXT-GENERATION TOYOTA SHOWROOM CONCEPT The new two-storey Toyota

NEXT-GENERATION TOYOTA SHOWROOM CONCEPT

The new two-storey Toyota showroom in Johor Bahru is part of UMWT’s initiative to upgrade the overall environment of our showrooms, to be more customer-focused, tech-savvy and appealing to customers.

We have designed this modern showroom layout with a stylish and comfortable lounge, where customers can enjoy coffee, surf the Internet or browse through product information via digital spec stands. A playroom is also available for children.

The showroom has a special display area to highlight new models or key sales models. To enhance the customer experience, it also has an accessories display area and a merchandise corner for customers to browse through.

This has become a model outlet for Toyota’s Next Generation Showroom Concept, and more Toyota showrooms and service centres are expected to adopt this concept in the future.

centres are expected to adopt this concept in the future. THE DESIRE TO DRIVE OUR CUSTOMER
centres are expected to adopt this concept in the future. THE DESIRE TO DRIVE OUR CUSTOMER

THE DESIRE

TO

DRIVE

OUR

CUSTOMER

SERVICES

in the future. THE DESIRE TO DRIVE OUR CUSTOMER SERVICES CUSTOMER FIRST Customers who purchase a
in the future. THE DESIRE TO DRIVE OUR CUSTOMER SERVICES CUSTOMER FIRST Customers who purchase a

CUSTOMER FIRST

Customers who purchase a Toyota are also placing their trust in Toyota as a company. It is because of this that we dedicate ourselves to giving it our all to our customers. Everything we do revolves around improving customer satisfaction, safety and quality because we know that buying a Toyota isn’t just about getting a vehicle to get them around, but also having a new addition to the family and the whole Toyota experience.

We have implemented a variety of projects to help us boost our standards, such as improved Sales & Service, Customer Support, Showroom environment, and Sales Personnel training. We are also constantly striving to improve the production of our vehicles, so that our customers can get their vehicles with the best of quality and in the minimal waiting time.

vehicles, so that our customers can get their vehicles with the best of quality and in

SALES & SERVICE OPERATIONS

SALES & SERVICE NETWORKSALES & SERVICE OPERATIONS Northern: 15 outlets Central: 37 outlets Southern: 16 outlets With one of

Northern:

15 outlets

Central:

37 outlets

Southern:

16 outlets

15 outlets Central: 37 outlets Southern: 16 outlets With one of the most comprehensive Sales and
With one of the most comprehensive Sales and Service networks in the country, we are
With one of the most comprehensive Sales and
Service networks in the country, we are able to
reach out to as many customers as possible, for
greater convenience.
Eastern:
9 outlets
Sabah:
11 outlets
Sarawak:
9 outlets
GRAND 97 Sales & Service Centres + Body & Paint TOTAL: 92 Sales Centres 80
GRAND
97
Sales & Service Centres + Body & Paint
TOTAL:
92 Sales Centres
80 Service Centres
26 Body & Paint

Northern: Kedah, Penang, Perak and Perlis

Central: Kuala Lumpur and Selangor

PRODUCTSPenang, Perak and Perlis Central: Kuala Lumpur and Selangor CATERING TO DIVERSE LIFESTYLES WITH A WIDE

CATERING TO DIVERSE LIFESTYLES WITH A WIDE RANGE OF PRODUCTS

We respond to the local market’s demands, emerging trends and innovations by making a wide range of Toyota vehicle models available to our customers, from luxury passenger cars, multi-purpose vehicles and sport utility vehicles, to pick-up trucks and vans.

In time, we will strive to offer more quality Toyota products to cater to the needs and wants of our customers.

Eastern: Pahang, Terengganu and Kelantan

Southern: Melaka, Johor and Negeri Sembilan

and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR
and Kelantan Southern: Melaka, Johor and Negeri Sembilan ACCESSORIES RESPONDING TO CUSTOMERS’ NEEDS FOR

ACCESSORIESand Kelantan Southern: Melaka, Johor and Negeri Sembilan RESPONDING TO CUSTOMERS’ NEEDS FOR PERSONALISATION Toyota

RESPONDING TO CUSTOMERS’ NEEDS FOR PERSONALISATION

Toyota Genuine Accessories have been uniquely developed for the Malaysian market and are available for all Toyota vehicles. It allows our customers to personalise and enhance the functionality of their vehicles to their liking.

When making purchase decisions, customers are able to select accessories to be fitted onto their Toyota vehicles. Fitment is done in the Accessory Centre at our IQH (Integrated Quality Hub) by trained personnel, to meet the strict Toyota Quality standards. All Toyota Genuine Accessories are offered with warranties.

NSURANCEToyota Genuine Accessories are offered with warranties. We provide insurance renewal services at all our branches

We provide insurance renewal services at all our branches and dealer outlets.

Our panel insurers are: MSIG Insurance (Malaysia) Bhd, Tokio Marine Insurans (Malaysia) Berhad, Etiqa Insurance Berhad and Etiqa Takaful Berhad.

Berhad, Etiqa Insurance Berhad and Etiqa Takaful Berhad. T OYOTA CAPITAL MALAYSIA Toyota Capital Malaysia (TCAPM)
Berhad, Etiqa Insurance Berhad and Etiqa Takaful Berhad. T OYOTA CAPITAL MALAYSIA Toyota Capital Malaysia (TCAPM)
Berhad, Etiqa Insurance Berhad and Etiqa Takaful Berhad. T OYOTA CAPITAL MALAYSIA Toyota Capital Malaysia (TCAPM)
Berhad, Etiqa Insurance Berhad and Etiqa Takaful Berhad. T OYOTA CAPITAL MALAYSIA Toyota Capital Malaysia (TCAPM)
T OYOTA CAPITAL MALAYSIA Toyota Capital Malaysia (TCAPM) is a joint venture between Toyota Financial
T
OYOTA CAPITAL MALAYSIA
Toyota Capital Malaysia (TCAPM) is a joint venture between
Toyota Financial Services Corporation (TFSC) and UMW
Corporation, providing automotive financial services for
Toyota and Lexus customers.
TCAPM offers a variety of auto-financing products to meet the
needs of the customers such as an affordable Toyota 2-Tier Plan,
interest-saving Toyota FlexiPlan, Islamic leasing with Toyota Drive
& Lexus Access, and fixed instalment Hire Purchase plans
(Conventional & Islamic). These unique auto-financing products are
designed to enrich the joyful experience of Toyota car ownership.
to enrich the joyful experience of Toyota car ownership. Through a joint collaboration with UMW Toyota
to enrich the joyful experience of Toyota car ownership. Through a joint collaboration with UMW Toyota
to enrich the joyful experience of Toyota car ownership. Through a joint collaboration with UMW Toyota

Through a joint collaboration with UMW Toyota Motor, the company also offers Toyota fleet lease programmes to small businesses and large corporations. Our lease programmes are hassle-free and are customised to meet the needs of corporate clients.

TCAPM has support outlets located at Toyota showrooms in almost every state, providing resources and dedicated Auto-Finance Executives to attend to Toyota customers’ financing needs.

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SALES & SERVICE OPERATIONS

20 SALES & SERVICE OPERATIONS WE CARE FOR BOTH, OUR CUSTOMERS AND THEIR VEHICLES To meet

WE CARE FOR BOTH, OUR CUSTOMERS AND THEIR VEHICLES

To meet Toyota’s global stringent standards, all our service centre personnel, from service advisors to technicians, go through intensive training.

Customers can count on our 24SEVEN Road Assist service, which provides emergency roadside assistance 24 hours a day, 7 days a week.

emergency roadside assistance 24 hours a day, 7 days a week. ARTS DISTRIBUTING TOYOTA GENUINE PARTS
emergency roadside assistance 24 hours a day, 7 days a week. ARTS DISTRIBUTING TOYOTA GENUINE PARTS
emergency roadside assistance 24 hours a day, 7 days a week. ARTS DISTRIBUTING TOYOTA GENUINE PARTS

ARTSemergency roadside assistance 24 hours a day, 7 days a week. DISTRIBUTING TOYOTA GENUINE PARTS AT

DISTRIBUTING TOYOTA GENUINE PARTS AT THE RIGHT TIME

Distribution of Toyota Genuine Parts is done through the Parts Distribution Centre. We have also established regional distribution centres in Sabah and Sarawak near our outlets, to ensure that Toyota Genuine Parts are delivered in a timely manner.

BODY & PAINT Our Toyota Body and Paint Centres specialise in restoring your Toyota to
BODY & PAINT
Our Toyota Body and Paint Centres specialise in restoring
your Toyota to pristine condition. From highly specialised
and trained personnel, right down to state-of-the-art
body repair and service equipment that we use, customers
can always rest assured that their Toyota’s body and paint
will be strictly and accurately restored. These are accompanied
by a one year warranty, which reflects our confidence in quality.
T
T

OPMARK

ENHANCING THE VALUE AND ASSURING THE QUALITY OF PRE-OWNED TOYOTA AND LEXUS CARS

TopMark is the pre-owned vehicle division of UMW Toyota Motor Sdn. Bhd. that supports new vehicle sales by offering trade-in services to customers who are buying new Toyota or Lexus vehicles. Its presence also guarantees that the resale value of Toyota and Lexus vehicles are protected, so that owners will get the best value when trading-in their used Toyota and Lexus vehicles.

All Toyota and Lexus pre-owned vehicles at TopMark are serviced, repaired and refurbished at our Toyota and Lexus authorised Service Centres, and have gone through strict quality-control inspections to ensure they are free from any defect. All vehicles are duly CERTIFIED and come with a 24-month warranty.

are duly CERTIFIED and come with a 24-month warranty. AFTER-SALES SERVICE ENSURING CONSISTENT AFTER-SALES SERVICE

AFTER-SALES

SERVICE

ENSURING CONSISTENT AFTER-SALES SERVICE QUALITY

We have established an extensive service network in Malaysia to cater for our increasingly large base of customers. As of 2017, we have 80 Toyota Service Centres nationwide, offering a wide range of services and products for their convenience, from periodic and preventive maintenance services to body and paint repairs.

All our work bays are equipped with state-of-the-art technology and our technicians use only specially designed precision tools for Toyota servicing and repairs. Only Toyota Genuine Parts are fitted to ensure exact Toyota specifications and high quality standards are met. The quality of our electronics, maintenance facilities and Toyota-trained technicians also ensure that customers enjoy quality service and professional care for their Toyota.

Our customers’ convenience is always a priority, and our Appointment System and Express Maintenance allows our customers to easily manage their schedule when servicing their Toyota vehicles.

manage their schedule when servicing their Toyota vehicles. TOYOTA DRIVE APP We have launched the Toyota
TOYOTA DRIVE APP
TOYOTA DRIVE APP
when servicing their Toyota vehicles. TOYOTA DRIVE APP We have launched the Toyota Drive mobile app

We have launched the Toyota Drive mobile app in 2017, which is downloadable from the App Store and Google Play. Toyota owners will be able to schedule service appointments, view appointment history and service packages, get 24/7 road assistance, locate a Toyota outlet, view the latest Toyota models, check out pre-owned Toyota vehicles that are on sale, and much more, all on their handheld device.

Toyota models, check out pre-owned Toyota vehicles that are on sale, and much more, all on

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22

22 EXPERIENCE AMAZING 23

EXPERIENCE

AMAZING

22 EXPERIENCE AMAZING 23

23

24

OPERATION

EXPERIENCE

EXPERIENCE

AMAZING

24 OPERATION EXPERIENCE EXPERIENCE AMAZING At Lexus, our desire is to express our vision as an

At Lexus, our desire is to express our vision as an emotional benefit, by taking a human-centered approach to strengthen our differentiation. Our global consumers share a new attitude toward luxury – one where experiences matter more than just ownership. They are amongst the most influential, cutting–edge people who appreciate luxury vehicles and have a wide sphere of influence.

The Lexus brand brings these customers to a whole new level by creating amazing experiences, to not only transport the person but also ignite the emotions and move their senses. This ability to inspire emotional outcomes is the result of our focus on transforming:

outcomes is the result of our focus on transforming: LEXUS PENANG LEXUS IPOH LEXUS MUTIARA DAMANSARA

LEXUS PENANG

LEXUS IPOH

LEXUS MUTIARA DAMANSARA

LEXUS SG. BESI

LEXUS MELAKA

LEXUS JOHOR

Function into Emotion By creating functionality that is delivered with elegance, sophistication, simplicity and finesse, we transform a functional experience into an emotional connection.

Performance into Passion By delivering exhilarating and exceptional performance – not simply in engineering but in every aspect of our business.

Technology into Imagination By applying technology in unimaginable ways are we able to be inspired of the limitless possibilities and innovative ways in creating amazing experiences and a new tomorrow.

LEXUS KUCHING
LEXUS KUCHING

A DESIRE TO MAKE A DIFFERENCE

We additionally have differentiators that make our brand unique and exciting, bringing a competitive edge to our foundation.

Takumi Craftsmanship Roughly translating to English as ‘artisan’, the Takumi master craftsmen demonstrate a rare combination of spirit and skill. Takumi is a philosophy that has much value to bring to many aspects of our business in production and processes, in managing and inspiring expectations and outcomes. From initial ideation, to track testing, to material checking, Takumi craftsmanship is an essential component in our day-to-day work.

Imaginative Technology Technology is integral to Lexus. Imaginative technology, however, is the focus at Lexus. Imaginative technology is not just about creating new and advanced technology but also applying or combining existing technologies in imaginative ways, to ultimately turn imagination into reality, and reality into something amazing.

Brave Design Brave design is about confidence and a willingness to stand apart from the rest. It comes from knowing who and what we are and being prepared to do what we believe in. Brave with regard

being prepared to do what we believe in. Brave with regard to design means constantly seeking

to design means constantly seeking exciting, bold and amazing outcomes – not just in vehicle design but also in our thinking and willingness to explore and pursue new ideas.

Exhilarating Performance This is how we describe the unique sensation of Lexus. It is that precise, elegant response that builds a powerful connection with the vehicle, combined with the reassurance of its core strength and capability to handle all conditions. It results in the feeling of anticipation, rush of adrenaline and overwhelming presence of our vehicles that puts them in a class apart.

presence of our vehicles that puts them in a class apart. PROMISING EXCELLENT QUALITY IN AFTER-SALES

PROMISING EXCELLENT QUALITY IN AFTER-SALES SERVICE TO CUSTOMERS

Lexus Centres are equipped with facilities and tools which meet the Global Lexus Standard. All of Malaysia’s Lexus staff, including Sales Consultants, Service Managers and Technical Personnel, are exclusively trained on, and familiarised with, Lexus vehicles.

PERSONALISING CARE FOR OUR CUSTOMERS

Inspired by the Japanese word omotenashi , which means ‘Hospitality’, our showrooms are where each customer is personally assisted by a customer relationship executive, a sales consultant and a service technician at the relevant touch-points.

The entire experience of purchasing and owning a Lexus is founded on personal attention and individual expression. Indeed, the Lexus Centre Lounge is a place where our customers may relax or work as they’d like to, while viewing the various Lexus models on display.

We have, throughout the years, expanded our network across Malaysia such as to Penang and Kuching, to spread the Lexus experience.

the years, expanded our network across Malaysia such as to Penang and Kuching, to spread the

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IT’S THE DRIVE THAT MAKES US CARE

26 IT’S THE DRIVE THAT MAKES US CARE 27

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ENERGY EFFICIENT VEHICLES

ENERGY EFFICIENT VEHICLES We at UMW Toyota Motor Sdn. Bhd. believe in a brighter, pollution-free

ENERGY EFFICIENT VEHICLES

We at UMW Toyota Motor Sdn. Bhd. believe in a brighter, pollution-free future. As such, we have been continuously striving to provide our customers with vehicles that not only adhere to EEV (Energy Efficient Vehicle) standards, but also perform well on the road.

Camry Hybrid Boasts the Toyota Hybrid Synergy Drive – a Full Hybrid System that couples a powerful 2.5 litre engine with two intelligent motors for maximum power and fuel economy.

Vios The new Dual VVT-i Engine paired with CVT 7-speed Sport Sequential Shiftmatic Mode makes the Vios more fuel efficient and smoother to drive.

Fortuner Both the 2.4 litre and the 2.7 litre engine variants of the Fortuner are fuel efficient, and is the first 4x4 SUV in its class to qualify as an EEV.

Innova The 6-speed electronic automatic transmission (Super ECT) allows a wider spread for smoother shifting, reduced revs at cruising speeds to save fuel, and lower noise levels.

at cruising speeds to save fuel, and lower noise levels. ENVIRONMENT ENVIRONMENTAL INITIATIVES TOYOTA ENVIRONMENTAL
at cruising speeds to save fuel, and lower noise levels. ENVIRONMENT ENVIRONMENTAL INITIATIVES TOYOTA ENVIRONMENTAL

ENVIRONMENT

speeds to save fuel, and lower noise levels. ENVIRONMENT ENVIRONMENTAL INITIATIVES TOYOTA ENVIRONMENTAL CHALLENGE

ENVIRONMENTAL INITIATIVES

TOYOTA ENVIRONMENTAL CHALLENGE 2050

The six challenges are:

New Vehicle Zero CO 2 Emissions Challenge

are: New Vehicle Zero CO 2 Emissions Challenge Challenge 1 Challenge 4 Challenge 5 Zero Environmental
Challenge 1 Challenge 4 Challenge 5 Zero Environmental Impact Challenge Toyota Environmental Challenge 2050
Challenge 1
Challenge 4
Challenge 5
Zero Environmental
Impact Challenge
Toyota
Environmental
Challenge 2050
Challenge 3
Contributing to a
Better Society through
Net Positive Impact
Challenge 2
Challenge 6

CHALLENGE OF ACHIEVING ZERO

Challenge of

Establishing a

Recycling-based

Society and

System

Challenge of

Minimising and

Optimising

Water Usage

Plant Zero CO 2 Emissions Challenge

Life Cycle Zero Plant CO 2 Emissions Challenge

NET POSITIVE IMPACT CHALLENGE

Challenge of Establishing a Future Society In Harmony with Nature

of Establishing a Future Society In Harmony with Nature Throughout the years, Toyota has been spearheading

Throughout the years, Toyota has been spearheading the way to a greener future, in accordance with the company’s Guiding Principles. In 2016, TMC established the Toyota Environmental Challenge 2050 – the first long-term vision for environmental initiatives – to move toward a net positive impact, rather than just trying to reduce negative factors to zero.

1. Zero New Vehicle CO 2 Emissions

2. Zero Life Cycle CO 2 Emissions

3. Zero Plant CO 2 Emissions

4. Minimise and Optimise Water Usage

5. Establish a Recycling-based Society and System

6. Establish a Future Society That Is In Harmony with Nature

Aggressively moving toward achieving these challenges, the improved Vios, Innova and Fortuner are testaments to our commitment whereby the models are now certified as Energy Efficient Vehicles (EEV).

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CORPORATE SOCIAL

OUR

RESPONSIBILITY

PEOPLE

ENHANCING THE QUALITY OF LIFECORPORATE SOCIAL OUR RESPONSIBILITY PEOPLE Our commitment towards a sustainable environment and community is

Our commitment towards a sustainable environment and community is demonstrated through our many Corporate Social Responsibility (CSR) initiatives that focus on the environment, road safety and philanthropy.

that focus on the environment, road safety and philanthropy. T OYOTA ECO-YOUTH (TEY) ADVOCATING THE IMPORTANCE
T
T

OYOTA ECO-YOUTH (TEY)

ADVOCATING THE IMPORTANCE OF CONSERVING THE ENVIRONMENT

Toyota Eco-Youth (TEY) is an annual programme that was conceived in 2001, in a joint effort between UMW Toyota Motor Sdn. Bhd. and the Ministry of Education, to cultivate environmental awareness and encourage respect for the environment amongst the youth in secondary schools.

The fundamentals of TEY are to educate youth on the importance of conserving and acting responsibly toward the environment. Using the QC Problem Solving approach, TEY teams address various environmental issues which include the reduction of electricity consumption, treatment and recycling of effluents, management of water, and water usage in school, to name a few.

of water, and water usage in school, to name a few. HUMAN CAPITAL DEVELOPMENT RESPECTING OUR
of water, and water usage in school, to name a few. HUMAN CAPITAL DEVELOPMENT RESPECTING OUR

HUMAN CAPITAL DEVELOPMENTof water, and water usage in school, to name a few. RESPECTING OUR PEOPLE UMW Toyota

RESPECTING OUR PEOPLE

UMW Toyota Motor Sdn. Bhd. respects our people and believes that the success of our business is created by individual efforts and good teamwork, towards delivering our best for each customer.

We believe that the development of our human capital is essential for the continued growth and success of our business, as well as the achievement of self-growth by each team member.

Our human capital development comprises both on- and off-job aspects, where on-job development is a daily practice by each leader to develop his staff. In tandem, off-job development is through our own Toyota Knowledge and Development Centre, as well as specialised training and inter-company rotation at Toyota affiliates in Japan, Thailand and Singapore.

at Toyota affiliates in Japan, Thailand and Singapore. EMPLOYEES’ WELFARE SUPPORTING ALL EMPLOYEES AND THEIR

EMPLOYEES’ WELFARE

SUPPORTING ALL EMPLOYEES AND THEIR FAMILIES TOWARD A HEALTHY AND ENJOYABLE LIFE

We offer our employees various schemes such as housing subsidies, medical check-ups and education subsidies, in the hopes of enriching their lives with health and family fulfilment. Family events and sports activities are often organised to foster team spirit and create a livelier environment for all, such as the UMW Corporation Pesta Sukan. We also send our teams to Japan for sports events held by Toyota Motor Corporation, Japan.

OYOTA CLASSICSfor sports events held by Toyota Motor Corporation, Japan. MUSIC TO RAISE FUNDS FOR CHARITY Established

MUSIC TO RAISE FUNDS FOR CHARITY

Established as the philanthropic pillar of Corporate Social Responsibility (CSR), Toyota Classics brings in performances by world-renowned orchestras to Malaysia as a way to help raise funds for charitable organisations and Non-Governmental Organisations (NGOs).

Each year, the proceeds from the ticket sales and corporate donations are given to a few pre-selected organisations from all around Malaysia. To date, more than RM8 million has been raised, and has benefited 65 charities and NGOs.

has been raised, and has benefited 65 charities and NGOs. E E MPLOYEES’ XCELLENCE CELEBRATING THE
has been raised, and has benefited 65 charities and NGOs. E E MPLOYEES’ XCELLENCE CELEBRATING THE
has been raised, and has benefited 65 charities and NGOs. E E MPLOYEES’ XCELLENCE CELEBRATING THE
has been raised, and has benefited 65 charities and NGOs. E E MPLOYEES’ XCELLENCE CELEBRATING THE
E E
E
E

MPLOYEES’

XCELLENCE

CELEBRATING THE OUTSTANDING PERFORMANCE OF OUR EMPLOYEES

A successful company would be nothing without its employees, which is why we’re constantly doing our best to reward those who have contributed and given their all towards the growth of the company.

Every year, rather than just a pat on the back and a thank-you note, we reward our employees with awards and prizes. Our top performers are awarded the Top Performer Award. Those who have stood firm with the company over the years are given the Long Service Award. Personal employee achievements, such as the best nationwide customer service, are commemorated with the Chairman’s Award. And the Toyota Skills Contest Award goes to the best problem-solving technician.

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NEW

PLANT

THE STRENGTH TO DRIVE OUR PROGRESS

NEW PLANT THE STRENGTH TO DRIVE OUR PROGRESS BRAND NEW MANUFACTURING FACILITY To meet the growing
NEW PLANT THE STRENGTH TO DRIVE OUR PROGRESS BRAND NEW MANUFACTURING FACILITY To meet the growing

BRAND NEW MANUFACTURING FACILITY

To meet the growing needs, demands and aspirations of our customers, UMWT is investing RM2 billion to build a second vehicle manufacturing plant in Malaysia, on a 670,000m 2 plot in the Bukit Raja Industrial Estate in Klang, Selangor.

The new plant is designed with safety, employees and the environment in mind, and will be equipped with advanced production technologies. These correspond to Toyota’s ultimate goal of establishing ‘simple, slim and flexible plants’ around the world, with 5 main characteristics – high quality, better efficiency, higher employee skills, employee-friendliness and eco-friendliness.

When operations begin in early 2019, it will complement the role of UMWT’s current plant. The new plant will focus on manufacturing passenger cars, including models that meet the government’s Energy Efficient Vehicle (EEV) criteria.

government’s Energy Ef f icient Vehicle (EEV) criteria. 32 Latest technology Employee-friendly Environment-friendly

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Latest technology
Latest technology

Latest technology

government’s Energy Ef f icient Vehicle (EEV) criteria. 32 Latest technology Employee-friendly Environment-friendly 33
Employee-friendly
Employee-friendly

Employee-friendly

Environment-friendly
Environment-friendly

Environment-friendly

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SHAREHOLDER’S

VISION

WE AT THE UMW TOYOTA MOTOR GROUP SHARE THE VALUE OF OUR SHAREHOLDERS’ VISION

UMW’S PROMISE

Together, we play a leading role in shaping the future of our industries globally. We do this by inspiring vibrant ideas, nurturing potential, pioneering partnerships and delivering excellence in everything we do, the rewards of which contribute to the progress and well-being of all our stakeholders.

BEYOND BOUNDARIES®

and well-being of all our stakeholders. BEYOND BOUNDARIES® UMW’s rallying call of Beyond Boundaries® is another

UMW’s rallying call of Beyond Boundaries® is another platform that encourages all employees to work together to eliminate barriers and achieve new heights. It’s not just about crossing geographical or physical borders but it’s also about redefining the boundaries in our minds and doing things in a better way.

boundaries in our minds and doing things in a better way. 4 CORE VALUES HONOUR Our

4 CORE VALUES

HONOUR Our enduring commitment to integrity and trust.in our minds and doing things in a better way. 4 CORE VALUES We build trusted

We build trusted relationships and behave with high integrity, resulting in quality products and services that stand the test of time.

UNSHAKEABLE Our unwavering resolve and commitment in everything we do.quality products and services that stand the test of time. We go forward with determination and

We go forward with determination and perseverance in the face of any obstacle, building a strong foundation for success.

VIBRANT Our contagious energy and appreciation of fresh thinking.of any obstacle, building a strong foundation for success. We start each day with fresh thinking

We start each day with fresh thinking and use boundless energy to fuel growth and deliver new solutions for our partners and businesses.

PIONEERING Our visionary approach to developing and shaping our industries.and deliver new solutions for our partners and businesses. We challenge assumptions and lead the way

We challenge assumptions and lead the way with bold ideas that shape our industries and make things better.

TOYOTA’S GUIDING PRINCIPLES

Honour the language and spirit of the law of every nation and undertake open and fair corporate activities to be a good corporate citizen of the world.

Respect the culture and customs of every nation and contribute to economic and social development through corporate activities in the communities.

Dedicate ourselves to provide clean and safe products and to enhance the quality of life everywhere through all our activities.

Create and develop advanced technologies and provide outstanding products and services that fulfil the needs of customers worldwide.

and services that fulfil the needs of customers worldwide. Foster a corporate culture that enhances individual

Foster a corporate culture that enhances individual creativity and teamwork value, while honouring mutual trust and respect between labour and management.

Pursue growth in harmony with the global community through innovative management.

Work with business partners in research and creation to achieve stable, long-term growth and mutual benefits, while keeping ourselves open to new partnerships.

and creation to achieve stable, long-term growth and mutual benefits, while keeping ourselves open to new