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SendtoDeviceRatingTasks

Instructions/GettingStarted
Version3.1May16,2017

Introduction 1

Part1:ForAndroidRaters 2
1.0Option1:UsingtheRaterHubAndroidAppforUserswithAndroid4.1andHigher 2
1.1AgreetoBecomeaTesterbeforeDownloadingtheApp 2
1.2DownloadingandInstallingtheAppfromthePlayStore 3
1.3TaskNotificationSettings 5
1.4UsingSendtoDevicewiththeAndroidApp 6
1.5OpenAllLinksonDevicewiththeAndroidApp 7
2.0Option2:UsingaMobileBrowseronAndroid 9

Part2:ForiPhoneRaters 11
3.0Option1:UsingtheRaterHubiPhoneAppforUserswithiOS9.0andHigher 11
3.1DownloadingandInstallingtheAppfromRaterhub.com 11
3.2AuthorizingGoogleasaTrustedEnterpriseDeveloper 13
3.3UsingSendtoDevicewiththeiPhoneApp 15
4.0Option2:UsingaMobileBrowseroniOS 16

Part3:ForAllOtherRaters 18
5.0UsingaMobileBrowseronOtherDeviceTypes 18

Part4:FAQs 19
6.0FAQs:DownloadingtheRaterHubAndroidApp 19
7.0FAQs:DownloadingtheRaterHubiPhoneApp 20
8.0FAQs:UsingSendtoDeviceTasks 21

Introduction
SomeURLslookverydifferentonamobilephonethantheydoondesktopcomputers.S endtoDevicetasksmakeit
easierforyoutoevaluatemobilewebpagesbyusingacombinationofyourmobilephoneanddesktop.Thesetasksallow
youtoacquire,rate,andsubmittasksonyourdesktopwhileviewingtheresultblocklinksonyourmobilephone.

WerecommendusingtheRaterHubAndroidAppifyouhaveanAndroidphone.Aftertheonetimesetupdescribedin
Option1below,thelandingpagewillautomaticallyopenonyourmobilephonewhenyouclicktheresultblockURLfrom
yourdesktopafteryouveopenedtheapp.IfyourenotusingtheAndroidAppordonothaveanAndroidphone,you'll
needtocreateaRaterHubbookmarkandclicktoopenitforeveryresultblocklandingpage.

Onceyouhaveseteverythingup,pleasebepreparedtouseyourphonewhenratingS endtoDevicetasksbyhavingit
nearbyandfullycharged.Whenyouarerating,pleasekeepinmindthattherearemanydifferentAndroidphonesand
versions,soyourexperienceratingusingthemobileappmaybedifferentthananotherratersexperienceusingtheapp.

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Part1:ForAndroidRaters
1.0Option1:UsingtheRaterHubAndroidAppforUserswithAndroid4.1andHigher
IfyoualreadyhavetheRaterHubappinstalledonyourphone,pleaseskiptos ection1.3.

Note:IfyouareanexamcandidatewithanAndroidphone,y ouwillnotbeabletodownloadtheRaterHubAndroidapp.
Inordertocompletetheexam,youneedtouseyourmobilebrowsertoopenthepagesonyourphonesees ection2.0
called"Option2:UsingaMobileBrowseronAndroid"fordetailedinstructions.

1.1AgreetoBecomeaTesterbeforeDownloadingtheApp

Note:Youwilln otbeabletofindtheRaterHubappbysearchingintheGooglePlaystore.

Inordertoinstalltheapp,youmustfirstagreetobecomeatesteroftheapp.Youwillneedtobeacceptedintotherating
programinordertobecomeatester,sopleasecontactyouremployer/companyifyouhavenotalreadyreceived
confirmation.Ifyouverecentlybeenaddedtotheprogram,p leasewaitupto72hoursforyourmembershiptosync
beforeyouareabletodownloadtheRaterHubapp.Sometips:

Inordertosyncthemembership,yourGoogleGroupssettingmustbeenabledtoallowgroupmanagerstodirectlyadd
youtotheirgroups.Ifyouarehavingpermissionissuesdownloadingtheapp,pleasecheckyoursettings
(https://groups.google.com/forum/#!usersettings/general)beforecontactingyouremployer/companyforhelp

Then,accessthislinkonyourdesktopcomputer,makingsureyouareloggedintotheGoogleaccountassociatedwith
yourRaterHubaccount.Onceyouseethefollowingpage,selecttheBECOMEATESTERbutton.



Afteryouhaveagreedtobecomeatester,youwillseethismessageconfirmingyoucannowdownloadtheapp:

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1.2DownloadingandInstallingtheAppfromthePlayStore

YoucannowdownloadtheapponyourphonefromtheGooglePlayStore,usingtheaccountthatisassociatedwithyour
RaterHubaccount.WerecommendbeingconnectedtotheInternetviaWiFiduringthisprocess.

Onyourphone,scantheQRCodebeloworaccessthislink:
https://play.google.com/store/apps/details?id=com.raterhub.mera


Note:IfyougetanerrormessagethatsaysItemnotfound,trytochangeaccountsintheGooglePlayapptothe
accountthatyouuseforyourRaterHubaccount.Or,ifithasbeenover72hourssincejoiningtheratingprogram,please
contactyouremployer/company.ChecktheFAQsins ection6.0ifyouarestillhavingissues.

Then,selecttheInstallbuttonandthenselecttheAcceptbutton.



Toopentheapp,selecttheOpenbutton.

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IfyouhavemultipleaccountsassociatedwithyourAndroidphone,choosetheonethatisassociatedwithyourRaterHub
account:



IfyouareopeningtheRaterHubappforthefirsttime,youwillbeaskedtoconfirmthattheappcanbeusedonyour
phone.MakesuretoselecttheOKbutton:

Andthatsit!YourenowreadytostartusingtheRaterHubmobileapp.

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1.3TaskNotificationSettings

TheRaterHubappallowsyoutoreceivenotificationswhennewtasksareavailable.Youcanenable/disabletask
notificationsbyselecting"Settings"fromtheappsmenuoptionatthetopright,thenadjustingthetoggleswitchatthetop.

Youcanalsospecifythefollowingoptions:

NotificationS tartTimeandE
ndTime
TimeZoneusedtodeterminenotificationtimes
TaskTypesyouwanttobenotifiedabout:D esktoptasks,R aterHubApptasks
NotificationInterval,tospecifytheamountoftimetowaitbetweeneachtypeofnotification
MinimumTaskstoNotify,tospecifythenumberoftasksthatmustbeavailablebeforeyouarenotified
SoundandV ibrateoptions,includingachoiceofringtoneforsound

Afewthingstokeepinmind:

Ifnotificationsareon,thenotificationstarttimeandendtimemustbeatleast1hourapart.
Thedefaultnotificationstarttimeis8:00AMandthedefaultendtimeis5:00PM.
Thenotificationtimezonewilldefaulttousetheautomaticallydetectedtimezonesettingonyourphone.
Thedefaultnotificationintervalis3hours.
Thedefaultminimumtaskstonotifyis5tasks.
TappingonnotificationswillopentheRaterHubapp.IfyouonlyhaveDesktoptasksavailable,youwillneedto
gotow
ww.raterhub.com/onyourdesktopcomputerinordertostartratingtasks.
Ifnottappedordismissed,notificationswillautomaticallydisappearin1hour.
NotificationsforDesktoptaskswillbeOFFbydefault.Youcanenablethembyslidingthetoggleswitchnextto
DesktoptasktoON.
YoucanalsodisablealltasknotificationsbyslidingtheTaskNotificationstoggleswitchatthetoptoOFF.

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1.4UsingSendtoDevicewiththeAndroidApp

ThissectionappliestoraterswhoareusingAndroid4.1orhigherandhavetheRaterHubAndroidappinstalled.

Toopenlinksonyourdevice:

1. OpentheRaterHubapponyourphone.Whenyouareinthetaskonyourdesktop,clickaresultblocklink.
Chromewillautomaticallyopenthecorrespondinglandingpageonyourdevice.
2. Evaluatethepageonyourdeviceaccordingtothetaskinstructions,theninputyourratingsandcommentsinthe
taskonyourdesktop.
3. Repeatsteps12foreachresultblock.

Note:Ifyouclickonalinkwhenyourphone'sscreenislockedortheapphasn'tbeenopenedrecently,youwillseea
notificationonyourdevice.Youcanopentheresultbyclickingthenotificationlink:

Additionalnoteforraterswithmultipledevices:IfyouhavetheRaterHubappinstalledonmorethanonephone,
SendtoDevicelinkswillbeopenedonyourmostrecentdevice.Youcanseewhichdevicewillbeusedbygoingtoyour
settingspageonraterhub.com(h ttps://www.raterhub.com/evaluation/rater/settings):

ToactivateaspecificAndroidphoneforSendtoDevicetasks,opentheRaterHubapponthatdevice,thenselect
"Activatesendtodevice"fromtheappsmenuoptionatthetopright:

ChecktheFAQsins ection8.0ifyouarehavinganyissues.

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1.5OpenAllLinksonDevicewiththeAndroidApp

ThissectionappliestoraterswhoareusingAndroid5.0orhigherandhavetheRaterHubappinstalled.

SomeSendtoDevicetasksmayhavean"OpenAllLinks"buttonatthetopofthetask:

The"OpenAllLinks"buttonallowsyoutoopenthelandingpagesfortheentiresetofsearchresultblocksincertaintasks.

Toopenalllinksonyourdevice:

1. OpentheRaterHubapponyourphone.Whenyouareinthetaskonyourdesktop,clickthe"OpenAllLinks"
buttonatthetopofthetask.
2. Aspecial"taskcompanion"pagewillopenonyourdevice.ThispagewillshowtheQuery,Locale,andUser
Location,followedbytheURLsforallresultblocksonbothsidesofthetask(Left:L1,L2,etc.,Right:R1,R2,etc.)

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Note:T
heresultblocksappearasrowsoflinksthatcorrespondtowhatyouseeinthetaskonyourdesktop.

Squareiconsareusedfor"duped"resultblocksthatappearonbothsides
ofthetask.

Circleiconsareusedforresultblocksthatonlyappearononesideofthe
task.

SpecialContentResultBlocks(SCRBs)oftenincludemultipleclickable
linksorinteractivefeatures,sotheyarenotshowninthetaskcompanion
page.SCRBswillbeindicatedas"N/AR efertoDesktop"andarenot
clickable.

Resultblockswhereratingsaren'trequiredareindicatedwithagrey
background.Theseresultsareclickable,soyoucantaponthemwhen
youfeelliketheywillhelpyouunderstandthequeryorinformyourratings.

3. Evaluatethepageonyourdeviceaccordingtothetaskinstructions.
a. Taptherowforeachresultblocktoviewthelandingpageonyourdevice.
b. Tapthehamburgericon()toreturntothetaskcompanionpageandselectadifferentresultblock.
c. Tapthearrowicon( ) tocollapsethetaskcompanionpageandviewtheselectedresultblock.

d. Tapthesettingsicon( )andselect"OpenInBrowser"toviewthelandingpageinyourmobilebrowser.
e. ForSCRBs,trytointeractwiththeresultblockonyourdesktopbyclickingonlinks,buttons,features,etc.
insidetheblock.Interactivefeatureswillopenonyourdevicewhenavailable.O therwise,please
assumethatinteractiveresultblockswillfunctionasintendedforrealusers,asusual.

4. Asyouevaluateeachpageonyourdevice,inputyourratingsandcommentsinthetaskonyourdesktop.

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2.0Option2:UsingaMobileBrowsero
nAndroid
IfyouarenotusingtheRaterHubAndroidapp,youcanviewURLsonyourdevicebyfirstclickingaresultblockURLon
yourdesktop,thengoingtotheURLw ww.raterhub.com/urlinyourmobilebrowser.

Ourrecommendedworkflowistocreateabookmarktothelink(w ww.raterhub.com/url)intheChromebrowser,then
createashortcutonyourhomescreentothatbookmark.Pleasefollowthesestepsbeforeattemptingtocompleteany
tasks.

Tocreateabookmarkandshortcut:

1. Followtheinstructionsh eretoaddtheURLw
ww.raterhub.com/urlasabookmarkinChromeonyourmobile
phone.YouwillusethissameURLtoopeneachresultblocksinthedesktoptaskonyourmobilephone.



2. Openthewidgetsmenuonyourdevice.DependingonyourOSversion,youcandothisbylongpressingan
emptyspaceonyourhomescreen,orbyselectingthewidgetsoptionfromtheappmenu.

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3. DragtheBookmarkwidgettoyourhomescreen.
4. ChoosetheRaterHubbookmarkyoucreatedinStep1.

Toopenlinksonyourdevice:

Afteryouhavesetuptheshortcutonyourdeviceshomescreen,followtheseinstructionstoopeneachresultblock
landingpageoneatatimeonyourmobilephone.

1. Whenyouareinthetaskonyourdesktop,clickaresultblocklink.Youwillseeanotificationaskingyoutoopen
theraterhub.com/urllinkonyourmobilephonethatsays"Linkhasbeensenttoyourregistereddevice".Ifitdidn't
open,confirmthatyourphonesscreenisunlocked.Orvisitthefollowingonyourmobilebrowserinstead:
www.raterhub.com/url
2. Onyourdevice,gotoyourhomescreenandselecttheRaterHubbookmarkyoucreatedearlier.TheURLwill
redirecttothelandingpagethatyouclickedonyourdesktop.



3. Evaluatethepageonyourdeviceaccordingtothetaskinstructions,theninputyourratingsandcommentsinthe
taskonyourdesktop.
4. Repeatsteps13foreachresultblock.

ChecktheFAQsins ection8.0ifyouarehavinganyissues.

u=qoqoqpqj

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Part2:ForiPhoneRaters
3.0Option1:UsingtheRaterHubiPhoneAppforUserswithiOS9.0andHigher
IfyoualreadyhavetheRaterHubappinstalledonyouriPhone,pleaseskiptos ection3.3.

Note:IfyouareanexamcandidatewithaniPhone,y ouwillnotbeabletodownloadtheRaterHubiPhoneapp.Inorder
tocompletetheexam,youneedtouseyourmobilebrowsertoopenthepagesonyourphonesees ection4.0called
"Option2:UsingaMobileBrowseroniOS"fordetailedinstructions.

3.1DownloadingandInstallingtheAppfromRaterhub.com

Note:Youwilln otbeabletofindtheRaterHubappbysearchingintheAppleAppstore.

Inordertodownloadandinstalltheapp,youmustfirstbeacceptedintotheratingprogram.Pleasecontactyour
employer/companyifyouhavenotalreadyreceivedconfirmation.

Inaddition,werecommendbeingconnectedtotheInternetviaWiFibeforestartingthedownloadprocess.

InthemobilebrowseronyouriPhone,visitw ww.raterhub.comandsigninusingtheGoogleaccountassociatedwithyour
RaterHubaccount:

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Then,clickthe"DownloadiOSapp"linknearthetoptoaccessthedownloadpage:

Next,clickthe"DownloadRaterHubApp"buttontodownloadtheapponyourdevice:

Note:TheRaterHubApprequiresiOSversion9.0orhigher.IfyouriPhonehasanearlierOSversion,youwill
notbeabletodownloadtheappfromthispage.

Aftertheappfinishesdownloading,youwillbepromptedtoinstallit.Click"Install"tostarttheinstallationonyourdevice:

Aftertheinstallationcompletes,the"RaterHub"appiconwillappearonyourhomescreen:

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3.2AuthorizingGoogleasaTrustedEnterpriseDeveloper

AfterdownloadingandinstallingtheRaterHubapp,youwillneedtoauthorizeGoogleasanenterprisedeveloperbefore
youcanuseitonyouriPhone.

ToauthorizeGoogleasanenterprisedeveloperonyourdevice:

1. OpentheS ettingsapponyouriPhone,thennavigatetoG eneral>D


eviceManagement(orP
rofiles&Device
Managementonsomephones).
2. YoushouldseeaprofileforG oogleInc.(Ent)listedasanEnterpriseAppdeveloper:



3. Selectthisprofile,thentapT
rust"GoogleInc.(Ent)"toauthorizeGoogleasatrusteddeveloperonyourdevice.



4. Tapthe"Trust"buttontoconfirmyourchoice:

TolearnmoreaboutcustomenterpriseappsoniOS,pleaserefertotheAppleSupportpageh
ere.

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Finally,whenyouopentheRaterHubappforthefirsttime,youwillbeaskedtodecidewhetheryouwouldliketoallowthe
apptosendyounotifications:

(Note:W
erecommendselecting"OK"sothattheappwillsendnotificationsforSendtoDevicetasks,whichare
explainedfurtherins ection3.3.YouwillbeabletochangethisoptioninSettingsanytime.)

Youwillthenbepromptedtosignintoyouraccount:



(Note:IfyouhavemultipleaccountsonyouriPhone,makesuretochoosetheonethatisassociatedwithyour
RaterHubaccount.)

Andthatsit!YourenowreadytostartusingtheRaterHubiPhoneapp.

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3.3UsingSendtoDevicewiththeiPhoneApp

ThissectionappliestoraterswhoareusingiOS9.0orhigherandhavetheRaterHubiPhoneappinstalled.

Toopenlinksonyourdevice:

1. OpentheRaterHubapponyouriPhone.
2. Whenyouareinthetaskonyourdesktop,clickaresultblocklink.Safariwillautomaticallyopenthe
correspondinglandingpage,oryouwillreceiveanotificationallowingyoutoopenthelinkonyourdevice.
3. Evaluatethepageonyourdeviceaccordingtothetaskinstructions,theninputyourratingsandcommentsinthe
taskonyourdesktop.
4. Repeatsteps23foreachresultblock.

Note:Ifyouclickonalinkwhenyourphone'sscreenislocked,orwhentheappisnotcurrentlyopenandactiveinthe
foreground,youwillseeanotificationonyourdevice.Youcanopentheresultbyclickingthenotificationlink:

Additionalnoteforraterswithmultipledevices:IfyouhavetheRaterHubappinstalledonmorethanonephone,
SendtoDevicelinkswillbeopenedonyourmostrecentdevice.Youcanseewhichdevicewillbeusedbygoingtoyour
settingspageonraterhub.com(h ttps://www.raterhub.com/evaluation/rater/settings):

ToactivateaspecificiPhoneforSendtoDevicetasks,opentheRaterHubapponthatdevice,tapthehamburgericon
()toopentheapp'smenuoptions,thenselect"Activatesendtodevice":

ChecktheFAQsins ection8.0ifyouarehavinganyissues.

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4.0Option2:UsingaMobileBrowseroniOS
IfyouarenotusingtheRaterHubiPhoneapp,youcanviewURLsonyourdevicebyfirstclickingaresultblockURLon
yourdesktop,thengoingtotheURLw ww.raterhub.com/urlinyourmobilebrowser.

WerecommendthatyouuseSafariforyourRaterHubaccountsothatyoucancreateabookmarkwidgetonyourhome
screen.Thisisespeciallyhelpfulifyouhavemultipleaccountsonyourphone,sothatyoucanuseanotherbrowserfor
yourotheraccount(s).

Tocreateabookmarkandshortcut:

1. OpenupSafariandgotow ww.raterhub.com/url.IfthisisyourfirsttimegoingtothatURL,youwillseethe
followingmessage.Atthebottomofthescreen,clickontheiconofanarrowandasquare.



2. Youwillbegivenseveraloptions.ClicktheAddtoHomeScreenicon.


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3. Next,youwillbeabletorenametheicon.Youmaywanttocallthisbookmark"RaterhubURL"tomakeiteasily
identifiable.



4. Afterrenamingtheicon,clicktheAddlinkandtheiconwillnowbeonyourhomescreen.

Toopenlinksonyourdevice:

Afteryouhavesetupthebookmarkonyourdeviceshomescreen,followtheseinstructionstoopeneachresultblock
landingpageoneatatimeonyourmobilephone.

1. Whenyouareinthetaskonyourdesktop,clickaresultblocklink.Youwillseeanotificationaskingyoutoopen
theraterhub.com/urllinkonyourmobilephone.
2. Onyourdevice,gotoyourhomescreenandselecttheRaterHubbookmarkyoucreatedearlierTheURLwill
redirecttothelandingpagethatyouclickedonyourdesktop.
3. Evaluatethepageonyourdeviceaccordingtothetaskinstructions,theninputyourratingsandcommentsinthe
taskonyourdesktop.
4. Repeatsteps13foreachresultblock.

ChecktheFAQsins ection8.0ifyouarehavinganyissues.

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Part3:ForAllOtherRaters
5.0UsingaMobileBrowseronOtherDeviceTypes
IfyoureusinganonAndroid/noniOSdevice(forexample,Windowsphoneraters),pleasefollowtheinstructionsbelowto
setupabookmarkandcompletetasks.Pleasefollowthesestepsbeforeattemptingtocompleteanytasks.

CreatingaBookmarkandOpeningLinksonDevice:

1. AddtheURL"w ww.raterhub.com/url"asabookmarkiny ourpreferredmobilebrowseronyourphone.Youwilluse


thissameURLtoopeneachresultblockinthedesktoptaskonyourmobilephone.Youmaywanttocallthis
bookmark"RaterhubURL"tomakeiteasilyidentifiable.
2. Whenyouareinataskonyourdesktop,clickaresultblocklink.Youwillseeanotificationaskingyoutoopenthe
raterhub.com/urllinkonyourmobilephone.
3. Gotothebookmarkyoucreatedcalled"RaterhubURL"(fromStep1)andevaluatethepageonyourdevice
accordingtothetaskinstructions,theninputyourratingsandcommentsinthetaskonyourdesktop.
4. Repeatsteps23foreachresultblock.

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Part4:FAQs
6.0FAQs:DownloadingtheRaterHubAndroidApp
Generaltroubleshootingtips:F irst,contactyouremployer/companytoconfirmthatyouareamemberofthecorrect
ratingprogram.Ifyouverecentlyjoinedtheprogram,pleasewaitupto72hoursforyourmembershiptosyncbeforeyou
areabletodownloadtheRaterHubapp.

Question1:WhyamIgettingoneoftheseerrormessageswhenItrytobecomeatestersoIcangettheapp?
Errormessage1:We'resorry,therequestedURLwasnotfoundonthisserver.
Errormessage2:"Sorrynothingtoseehere.Theremaybeseveralreasons:Theappyourelookingfordoesn't
existortheappdeveloperisnotcurrentlyrunningatestoryouarenoteligibletoparticipateinthetesting
program.Ifyoureceivedthelinktothispagefromsomeone,werecommendyoucontactthemformore
information."

Answer:F irst,contactyouremployer/companytoconfirmthatyouareamemberofthecorrectratingprogram.Ifyouve
recentlyjoinedtheprogram,pleasewaitupto72hoursforyourmembershiptosyncbeforeyouareabletodownloadthe
RaterHubapp.Also,makesurethatyouareusingtheaccountthatisassociatedwithyourRaterHubaccount.Ifyou
havemultipleaccountssetuponyourphone,thatmayalsobecausingtheissueseeQuestion2.

Question2:ImhavingaccountissuesbecauseIhavemultipleaccountsonmyphone,soIcantdownloadthe
app.Help!

Answer:OpenanincognitowindowinChromeandtryagain.Ifyouhaveeverhadaccountsonyourphoneotherthan
theoneassociatedwithyourRaterHubaccount,theremaybelingeringauthenticationpiecesthatarecausingissues.

Question3:TheappcrashesandIcantopenit.WhatshouldIdo?

Answer:Iftheappcrashes,pleasemakesuretoclicktheReportbuttonsothatthecrashisloggedandcanbe
investigatedyoucanseewhatthislookslikeinthefirstscreenshoto nthispage.Otherwise,trytouninstallandthen
reinstalltheapp.

Question4:WilltherebeupdatestotheAndroidapp?

Answer:Yes.Wewilloccasionallyupdatetheapptoincludebugfixesand/orfeatureimprovements.Ifyouhave
checkedtheAutoupdateoptionforthisappintheGooglePlayStore,theappwillupdateautomaticallywhenupdates
areavailable.Otherwise,youwillhavetoopentheGooglePlayStoreappandmanuallyselecttheUpdateoption.Inthe
future,youmaybepromptedtoupdatetheappbeforeyoucanaccessanytasks,iftheversionyouhaveistooold.

Question5:ImnotabletoupdatetothelatestversionoftheRaterHubapp.

Answer:N ewversionsoftheappmaytakeupto24hourstobecomeavailableintheGooglePlayStore.Ifyouare
expectinganupdatebutstillhaventreceiveditin24hours,pleasecontactyouremployer/companytoconfirmthatyou
areinthecorrectratingprogram.Ifyourecentlyjoined(orleftandrejoined),youmaynotbeabletoupdatetonew
versionsoftheapp.Inthiscase,pleasew aitupto72hoursforyourmembershiptosyncandtoseetheoptiontoupdate.

Question6:IclickedtheSignoutbutton,whichclosedtheapp.But,whenIopentheappagain,Imstill
signedin.Whatsgoingon?

Answer:Thiswillhappenifyouonlyhaveoneaccountassociatedwithyourphone.However,ifyouhavemorethanone
accountonyourphone,signingoutandthenopeningtheappagainwillpromptyoutoreselectthecorrectaccount
associatedwithyourRaterHubaccount.

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7.0FAQs:DownloadingtheRaterHubiPhoneApp
Question1:WhenItrytoopentheapp,IreceiveanerrorsayingthatGoogleisnotatrusteddeveloper.What
shouldIdo?

Answer:YouneedtoauthorizeGoogleasanenterprisedeveloperbeforeyoucanusetheapponyouriPhone.Please
followtheinstructionsins ection3.2above.

Question2:ImhavingaccountissuesbecauseIhavemultipleaccountsonmyphone,soIcantdownloadthe
app.Help!

Answer:Whenyougotow ww.raterhub.comonyouriPhonetodownloadtheapp,makesureyouareloggedintothe
GoogleaccountassociatedwithyourRaterHubaccount.Ifyouhaveeverhadaccountsonyourphoneotherthanthe
oneassociatedwithyourRaterHubaccount,theremaybelingeringauthenticationpiecesthatarecausingissues.You
mayneedtoclearthecachefromyourmobilebrowser.

Question3:WilltherebeupdatestotheiPhoneapp?

Answer:Yes.Wewilloccasionallyupdatetheapptoincludebugfixesand/orfeatureimprovements.Your
employer/companywillnotifyyouwhennewversionsoftheappbecomeavailable.Automaticupdatesarenotpossible
forthisapponiOSdevices,soyouwillneedtogotow
ww.raterhub.comonyouriPhonetodownloadandinstallthenew
version,followingthesameinstructionsasins ection3.1above.

Question4:Feature[xyz]doesn'tworkintheiPhoneapp.Istheresomethingwrongwithmydevice?

Answer:S omefeaturesmaybeavailableintheAndroidappbutnotintheiPhoneapp,orviceversa.Forexample,Task
Notificationsandthe"OpenAllLinks"featurewillnotworkinversion1.0oftheiPhoneapp.Whilewehopetokeepthe
AndroidandiOSappsassimilaraspossibleovertime,youmaynoticesubtledifferencesinUIandfunctionality.Please
refertos ection1.0(Android)ors ection3.0(iOS)formoreinformationonfeaturesavailableineachOS.

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8.0FAQs:UsingSendtoDeviceTasks
Question1:WhenIgotoraterhub.comonmymobiledevice,itsaystherearenotasksavailable.Why?

Answer:F orSendtoDevicetasks,youneedtoacquirethetaskonyourdesktop,thenyoucanclicktheresultblocklinks
toviewthelandingpagesonyourmobiledevice.Ifyouveacquiredthetaskonyourdesktop,makesuretoclickthe
resultblocklinksbeforetryingtoopentheresultonyourmobiledevice.

Question2:WhyamIseeingthiserrorwhenIloadthewww.raterhub.com/urlinmybrowser?
Errormessage:SendtoDevice.Thisistheurlthatwillautomaticallyredirecttoapagesentviathe"sendto
device"feature.Inthefuture,thislinkwillautomaticallyredirecttoyourlastselectedlinkratherthanshowyou
theseinstructions.Foryourconvenience,werecommendthatyoubookmarkthispageoraddittothehome
screenonyourmobiledevice.Pleaserefertotheinstructionshereformoreinfo.

Answer:Y ouareseeingthiserrorbecauseyouhavehavenotclickedonaresultlink.Afteryouacquirethetaskonyour
desktop,makesuretoclicktheresultblocklinkbeforetryingtoaccessthisURL.

Question3:WhycantIgetthepagestoloadonmytablet?

Answer:Youmustuseyourphone,nottablet,tocompletethesetasks.

Question4:ImtryingtoopenthelinksinmymobilebrowserbutIstillcantgetittowork.Help!

Answer:Ifyouhavemultipleaccountssetuponyourphone,thismaybecausingissues.IfyouhaveanAndroidphone
oraniPhone,werecommendyoudownloadandusetheRaterHubmobileapp.Ifyouareusingthebrowsermethod
describedins ection2.0(Android)ors ection4.0(iOS),werecommendthatyouuseChromeonAndroidphonesorSafari
oniPhonessothatyoucancreateabookmarkwidgetonthehomescreenofyourmobiledevice.

Question5:IhavetheRaterHubappinstalledonmymobiledevice,butwhenIclickedaresultblocklinkfrom
mydesktop,nothinghappensonmyphone.

Answer:O pentheRaterHubappandthentryagain.Iftheappisclosedorbecameinactive,thenitwillnotwork.

IfyouareusingtheiPhoneapp,pleasenotethattheappmustbeb othopenandactiveintheforegroundinorderforlinks
toopenautomaticallyinSafari.Ifyouclickonaresultblocklinkwhentheappisopenbutnotactiveforexample,while
youarestillviewingthelandingpageofanotherresultblockyouwillseeanotificationonyourdevice.Youcanopenthe
resultbyclickingthisnotificationlink.Pleaserefertos ection3.3formoredetails.

Question6:IhavetheRaterHubappinstalledonmultipledevices,andIwanttouseaspecificdevicerightnow
forSendtoDevicetasks.HowdoIchoosewhichphonewillbeusedtoloadresultblocklinks?

Answer:Ifyouhavetheappinstalledonmorethanonephone,SendtoDevicelinkswillbeopenedonyourmostrecent
device.Youcanseewhichdevicewillbeusedbygoingtoyoursettingspageonraterhub.com
(https://www.raterhub.com/evaluation/rater/settings).

YoucanalsoactivateaspecificphoneforSendtoDevicetasksbyopeningtheRaterHubapponthatdevice,then
selecting"Activatesendtodevice"fromtheapp'smenuoptions(sees ection1.4forAndroidphonesors ection3.3for
iPhones).IfyouarealreadyinthemiddleofaSendtoDevicetask,youmayneedtoreloadthetaskpageonyour
desktopinorderforyourpreferredmobiledevicetobeused.

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Question7:Imadeabookmark,buteverytimeIgobacktoit,ImseeingthefirstURLthatloaded.

Answer:Y oushouldcreatethebookmarkbeforeclickingonanyresultblocklinksotherwise,thebookmarkwillbethe
landingpageURL.IfyouarealwaysseeingthefirstURLthatloaded,manuallycheckyourbookmarkURLbyeditingit,
andchangingittowww.raterhub.com/url.

Question8:WhathappensifIhaveboththeRaterHubappinstalledandthebrowserbookmark?

Answer:Y oucanhavebothmethodsworkingonyourphoneasclickingtheresultblocklinkwillsendthepagetoboththe
RaterHubappaswellthebrowser.

Question9:Imusingthebrowsermethod,buteverytimeIclickonaresultblock,thesamelandingpageloads.

Answer:IfyouareusinganiPhone,tryloadingthewww.raterhub.com/urllinkinadifferentbrowser,retypingtheURL(if
youareusingthebookmark),and/orclosingthebrowsercompletelybeforetryingagain.Itmayalsohelptorebootyour
phone.

IfyouareusinganAndroidphonethathastheLollipopOS(version5.05.1),thismaybeduetoadefaultsettingin
Chromethatshowsnewtabsinyourrecentappslistforeachlinkthatyouclick.Tochangethesetting,gotoChrome
settingsandsetMergetabsandappstoOff.

Question10:IreadthroughtheFAQsbutstillcantgetanylandingpagestoopenonmyphone.

Answer:Ifyouneedtocontactyouremployer/companyforadditionalhelporsupport,pleasesharethefollowing
informationinadditiontodescribingyourissue:

1. Exacttextinthebrowserpopupafterclickingtheresultblocklink.
2. Ifusingtheapp,statewhetherthephonewasunlocked(forversion1.0.9orearlier).

Question11:ImanexamcandidateandIcantseemtodownloadtheRaterHubapp.

Answer:Ifyouareanexamcandidate,youwillnotbeabletodownloadtheRaterHubapp.Fortheexam,pleaseuse
yourmobilebrowsertoopenthepagesonyourphonesee"Option2:UsingaMobileBrowser"ins ection2.0(for
Androidphones)ors ection4.0(foriPhones).

Question11:IhavebeenusingtheapptoloadmySendtoDevicetasks,butitsuddenlystoppedworkingand
wontsendthelandingpagestomyphone.

Answer:Someratershaveresolvedthisissuebytryingoneormoreofthefollowing:

Turningthephoneonandoffand/orturningthephonesWiFionandoff
Uninstallingandreinstallingtheapp
Restartingtherouterandswitchingtomobiledata
Tryingtosignout(andthenbackin)ofallGoogleservices,andmakingsurethedefaultaccountistheone
associatedwiththeRaterHubaccount(theseinstructionsmayhelp)

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