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EFFECTIVE TALENT MANAGEMENT & SUCCESSION PLANNING

OPTIMIZATION
"People are not your most important asset. The right people are." Jim Collins

COURSE DESCRIPTION KEY THEMES

Essential for anyone looking to hire the right person and retain The recruitment process We consider the ways in
them in their business, this course will provide you with the which the selection techniques can increase success
practical skills and techniques to manage the recruitment when recruiting. We look at competency frameworks,
process from start to finish. psychometric and ability tests, work based tests and
assessment centres.
Effective Talent Management Workshop ensures that the right
people are in the right job. It helps to increase job satisfaction, Conducting effective interviews It is important to
reduce wastage of resources, achieve better retention of make every question count in an interview. We look at
employees and improve productivity. effective questioning techniques and include an
opportunity to practice interviewing techniques.
Your employees are a vital part of determining the success of
your business. Finding the best employees for each position Finalising decisions Here we look at the importance of
requires strong recruitment strategies. Top talent will not always the end of the recruitment process, managing the
find you. You must seek out people to fill the positions that you successful candidate into the organisation and ensuring
have open. Recruiting the most qualified candidates will unsuccessful candidates are treated appropriately.
ensure that your employees keep your company running
The importance of retention We have all heard the
smoothly.
phrase 'the most important thing for a business is it's
This is the most complete and interactive Talent Management people'. Businesses can succeed or fail on the resources
Masterclass that you will attend, covering all key aspects of it employs the skills and experience of individuals are
Talent Management from Attraction to Acquisition to human 'assets' of the company and to loose staff for
Assessment to Culture Alignment to Engagement to Retention. preventable reasons is a huge waste of money and
reduces business performance. We look at the costs of
losing staff and look at why staff leave organisations.

Motivation What makes individuals satisfied with their


roles? We look at what motivates different individuals
and how their motivation can be harnessed through
both financial and non-financial strategies.

For Registration Kindly contact: Tel: +60 3 2027 4751 Fax: +60 3 7865 1533 Email: rabia@mawaevents.com
COURSE CONTENTS

HOW TO IDENTIFY THE KEY JOB REQUIREMENTS AND WRITE A GOOD JOB DESCRIPTION
Defining job duties and expectations
Observing and interviewing job incumbent
Developing competency requirements for job
Writing the job description
Why a good job description is key
Buy-in from all stake-holders and a recruiting strategy

HOW TO SOURCE THE BEST CANDIDATES


Covering all the key sources and in particular the internet, press, referrals and networking
The impact of the internet
Current trends in the US and whether they will translate to Australia
The changing demographics and what that means for candidate sourcing
What motivates people to move roles
How to position your business to recruit the best and be ahead of your competition

WRITING ADVERTS THAT CANDIDATES RESPOND TO AND THEN TO MANAGE THE PROCESS
How to write adverts that candidates will respond to both press and online
The importance of a tight and well thought out job brief
Running the recruitment process from start to finish
Managing the offer process and dealing with counter offers

HOW TO EFFECTIVELY INTERVIEW CANDIDATES


How to run an interview this will involve learning a good interview process and then role playing it
Questioning and screening techniques that will eliminate unsuitable candidates early in the process
Asking the right questions

LISTENING AND RAPPORT BUILDING SKILLS TO GAIN A CLEAR UNDERSTANDING OF CANDIDATES MOTIVATIONS, STRENGTHS
AND WEAKNESSES
Techniques to build rapport and to listen effectively
Effective reference checking
What makes a good candidate
The importance of caring for candidates

HOW TO SELL THE ROLE EFFECTIVELY


Managing a smooth recruitment process from the candidates perspective
The importance of cultural fit and how to get it right
How to sell the role and get the candidate across the line its easier than you might think

MANAGING THE OFFER PROCESS


Making the job offer
Pre-empting and handling counter offers

INDUCTING NEW EMPLOYEES, RETAINING THEM AND MANAGING THE EXPECTATIONS OF DIFFERENT GENERATIONS
How to ensure new employees settle in well
How to keep your new recruits happy and challenged
How to retain your longer serving staff
What the different generations look for
The importance of flexibility and what does it mean
Examples of what some companies are doing to retain their staff
The business case for retention
What makes individuals value an employer and stay with an organisation
Creating positive cultures
The importance of feedback
Getting off on the Right Track
The Checklist
Following Up
Case Study
COURSE OUTCOMES

By the end of this course, participants should be able to:

Identify the key job requirements and write a good job description
Master the recruitment process
Recognise the G.R.O.W. model & how to set goals
Learn how to prepare for the interview & question process
Identify & avoid bias when making an offer
Discover new ways of retaining talent & measuring growth
Identify the key job requirements and write a good job description
Apply Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and
weaknesses
Tips on how you can make new members feel welcome
How to handle objections
Technical & professional assessments
Training needs analysis
Understand how to induct employees, retain them and managing the expectations of different generations.

IMPORTANT TAKE OUT

Talent Acquisition and Employer Branding in Asia Pacific 2013 Case Studies and Ideas
Talent Attraction Strategies 101 including Social Media Analysis
Talent Assessment Tools and Techniques
Behavioural Based Interviewing (BBI) The Latest Research and Trends
Values Based Interviewing
Competency Interviewing
Investigative Interviewing and Body Language
Assessing Emotional Intelligence of Potential Employee
On-Boarding Strategies and Case Studies
Talent Development Strategies and Case Studies
Talent Engagement Strategies and Case Studies
Talent Retention Strategies and Case Studies
Strategic Value of Exit Interviews
Talent Management Cycle Performance Indicators

MONITORING AND EVALUATING PROGRESS

The Recruitment and Employee Retention Stakeholder Committee will play a key role in monitoring and evaluating the
progress of the Recruitment and Employee Retention Strategies and Action Plan. This group of stakeholders will review and
analyze current initiatives, ensure that the goals and objectives are met through the implementation of the action plan,
and make changes to the action plan, as needed, based on the needs of the labour market.

WHO SHOULD ATTEND?

The training is ideal for anyone involved in Talent Acquisition, Talent Recruitment, Talent On-Boarding, Talent Engagement
and Talent Retention including those new to these responsibilities, and experienced people wishing to update their skills.
SEMINAR FACILITATORS: MR. RON PALMER

Ron Palmer is a Managing Director and prior to consulting held several Executive General Management, Human
Resources Management, Industrial Relations and Project Management roles across several different industry sectors.
His30 years of Management experience includes working in senior HR positions for Multinational Icons such as ICI, ARCO
and Rio Tinto. He has worked and lived in Australia, USA, UK and Saudi Arabia.

Ron has spoken at Conferences in USA, Australia, Indonesia, Vietnam, Malaysia, Singapore, Sri Lanka, Pakistan and Korea
on Talent Management and Performance Management practices and has written several thought provoking
publications on HR subjects. A Certified Member of the Australian Human Resources Institute (AHRI) and has won an AHRI
Excellence Award. He also co-authored a book, Developing Motivational Performance Reviews in 2000, with Ken
Gray. Known as one of Asia Pacific's leading Human Resources Analysts, Ron can be relied upon to develop Human
Resources Management Strategies that will challenge traditions and optimize business outcomes.

Ron has assisted more than 50 organizations to develop new Performance Review Systems. He has assisted more than 100
organizations review and improved their L&D Systems. He also assists Coal Mining Industry Service Providers, and other
small to medium sized businesses, become more successful by assisting them with their growth and business strategies.

Recent Feedback

"This is one of the best training workshops I have experienced, would recommend to everyone. Ni ce relaxed
presentation."
"Excellent course Feel very energized and motivated everyone needs this. Thank you."
"Overall fantastic. Simple, practical skills. I will be able to use these in my work life and make a real change.
Thank you."
"Very refreshing to have a course based on research, rather than platitudes. Also to have a clear, straightforward
application path to follow."

For further information & Registration contact:

Contcat Name: Mr. Waseem Shahzad Tell: +60 3 20274751 Cell: +60 111 6373203
Email To: waseem@mawaevents.com Fax Back To: +60 3 7865 1533

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