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Managing Performance, Conducting Workplace Investigations

Effectively Equips Professionals with the Ability to Recognize, Investigate and Report the Findings of Crucial
Workplace Investigations

Course Description:
This program has two key themes - getting the best out of your people through appropriate performance management to
ensure that employees' activities and outputs are congruent with the organisation's goals, and minimising the risk of successful
claims being made against your business when termination does occur.

This course covers the universal principles of excellent investigation; how to identify issues and then plan an investigation; how to
conduct thorough witness interviews even if the witness is hostile or difficult; how to deal with whistleblowers, how to gather,
organize and review physical, digital and documentary evidence; using the Internet as an investigative tool, how to assess
evidence and how to write clear and convincing reports. The course is designed to give anyone responsible for conducting,
supervising or reviewing investigations or fact-finding of any kind, the tools required to ensure that they are done objectively
and thoroughly. It covers the basics applicable to virtually every type of investigation, including:

WorkplaceVery good course. Great information, well presented.


Regulatory / Compliance
Healthcare
Audits
Inspections
Insurance
Health and Safety
Security/Loss Prevention
Human Rights/Ethics/Integrity
Administrative Fairness

The course includes discussions on the importance of ethics in planning and conducting investigations.Many different problems
can lead an employer to start an investigation, and not every investigation necessarily fits the popular profile of interrogations,
witnesses under harsh lights, and long, drawn-out detective work. Here are some common reasons why companies investigate
employees or situations:

Attitude problems
Substance abuse
Discrimination complaints
Harassment complaints
Threats against others
Vandalism and other sabotage
Violations of work rules
Safety problems
Theft
Fraud

Naturally, each type of problem demands its own methods of investigation. However, certain common threads run through
each type of investigation situation. The investigator must:

Be knowledgeable about relevant laws


Uphold the privacy rights of employees and others
Conduct a thorough investigation, but without letting it drag on too long
Be objective; and must keep his or her mind on the ultimate goal of any investigation, i.e., discovering the underlying
reasons for the problem so that management can take corrective action.

In essence, investigations are just a tool for management to use in analysing the reasons for problems or gathering data to
make management decisions.
Managing Performance, Conducting Workplace Investigations
Training for managers and supervisors
Contents of Program
Section 1: The Fundamentals of Investigation
The eight principles that apply to any kind of investigation
An assessment tool for determining the quality of your own or someone elses investigation
Procedural fairness

Section 2: How To Plan An Investigation


Road-mapping the investigation
Identifying the issues
Pinpointing what and where the evidence is
Setting timelines
Participants are provided with an investigation planning template that can be easily adapted to whatever type of investigation
they do.

Section 3: Investigative Interviewing


Dealing with witnesses
The six fundamentals of interviewing
The twelve stages of an interview
Common problems that arise with witnesses and how to deal with them
Assessing credibility
Dealing with difficult witnesses
How to record interviews
Tips, tricks and roadblocks
Whistleblowers 101
Ethical approaches to interviewing

Section 4: Documents and Digital Evidence


How to identify, organize and review documents
Documenting your investigation
Dealing with digital evidence

Section 5: Evidence Assessment and Effective Report Writing
Admissibility, sufficiency, credibility, relevance
Narrative reports
How to set out your analysis clearly and comprehensively
A structured approach to making report writing as painless as possible
Formulating conclusions and recommendations

Section 6: Workplace Investigations
How to Conduct a Workplace Investigation
How to Appoint a Workplace Investigator
Investigative Interview Skills
Body Language and Investigative Interviews
Privacy Issues in Workplace Investigations
Employees Files
Searches
Drug and Alcohol Testing
Legal Issues Associated with Workplace Investigations
The HR Role in Workplace Investigations
Confidentiality

Fact-finding in the workplace can be amongst the most complex and challenging of investigations. Using a real-life case study,
this segment will show how the lessons learned during the day apply in the workplace context. We will cover the 10 steps
necessary to ensure a workplace investigation can withstand scrutiny.
This Master Class will provide Professionals with the skills to:

Recognise when an investigation is in order;


Decide what the investigation should establish;
Select appropriate investigators;
Identify potential witnesses and documents for review;
Plan the investigation;
Design investigation interviews
Establish security for files and records;
Be prepared to modify and update the plan as needed based on new information.

The main goal of any investigation is to provide a sound, factual basis for decisions by management. The investigation should
also produce reliable documentation that can be used to support management actions. Finally, an investigation of
employees should reveal whether any misconduct has occurred and identify (or exonerate) specific employees who are
suspected or guilty of misconduct, and put a stop to further wrongful actions. We will also look at the Work Personality DNA of
a good Workplace Investigator and provide an opportunity for all attendees to undergo a Workplace Personality DNA.

Who Should Attend

Human Resources Staff, Managers, Supervisors Of All Professionals At All Levels Can Join This Workshop
Investigators
Human Resources Professionals
Auditors,
Compliance Officers
Regulators
Inspectors
Complaint Handlers
Lawyers
Policy Analysts
Front-Line Managers
Union Officials
Senior Executives
Police Officers
Insurance Adjusters
Diversity And Equity Professionals
Human Rights Officers And Analysts

If you require further details about this workshop or looking for in-house training kindly contact:

Mr. Waseem Shahzad - Director - Sales & Marketing.

Tel: +60 3 20274751 Mob: +60 11 1 637 3203 Fax +60 3 7865 1533 Email: waseem@mawaevents.com

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No. 857, Block A2 -Leisure Commerce Square - No 9. Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia
www.mawaevents.com
Bonus

All Attendees will receive a copy of Peter Garbers


book, Conducting Workplace Investigations which
will be referred to throughout the Master Class

Speakers Profiles

Michael Stokes is an international HR Consultant who in his career has worked in Hands-On and
Strategic HR positions for various Multi Nationals in 5 continents and 7 countries.

Michael has significantly contributed to research on Workplace Investigation Methodologies and


has personally conducted and/or managed almost 100 Workplace Investigations.

Michael now works as an Executive Coach to HR Professionals on Workplace Investigation issues.

Michael will be conducting the Kuala Lumpur & Dubai Master Classes.

Michael Stokes

Ron alternates his times between offices in Sydney Australia and Dallas Texas USA and has trained
more than 5000 HR Professionals in nine countries, on various issues including Investigative
Interviewing and Conducting Workplace Investigations.

Prior to consulting, Ron held Senior Human Resources Management roles with several Multi-
Nationals and is the successful author of two Human Resources Management books.
Ron also contributed to the global research on todays Workplace Investigation Models and has
been awarded Fellow Membership Status of both the Australian Human Resources Management
and the Society of American Human Resources Management.

Ron has conducted and/or project managed more than 50 Workplace Investigations in his career.

Ron will also be conducting the Dubai Master Class.

Ron Palmer

For Registration:

Tel: +60 3 20274751 Mob: +60 11 1 637 3203 Fax +60 3 7865 1533 Email: waseem@mawaevents.com