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Department of Transportation Federal Aviation Administration (FAA) USA Capturing and managing tacit knowledge creates a collective organizational intelligence capability that is the differential for high performance enterprises. Traditional tacit knowledge capture methods are labor-intensive, some of which include mentoring, interviewing and direct observation that rely on the accuracy of those collecting the information. The researchers set out to prove traditional approaches to capturing knowledge assets could be replaced using Web 3.0 technologies. This paper introduces an innovative approach to harvest, share and manage tacit knowledge created as a by-product of normal cognitive and technical work flow activities within a net-centric environment. The innovative prototype model, Most Important Knowledge and Expertise (MIKE), utilizes network sensor, integrated semantic, natural language and computational analysis technologies that incorporate the design of classifiers, corpus and taxonomies to identify tacit knowledge embedded in workforce transactional activity containing both formal content (policy, training, and process guides) and unstructured content (emails, wikis, blogs, instant messaging, and social media). Using this combination of tools and processes to harvest tacit knowledge from network transactions and then sharing it via a trusted social network offers human resource, learning and knowledge management practitioner’s a new solution design and enterprise tacit knowledge management capability. MIKE is a prototype designed to promote tacit knowledge transfer and high performance using a simple yet robust framework of Web 2.0/3.0 tools to improve expert connectiveness and establish trust networks. Download copies of COINs 2009 research and industry papers at ScienceDirect. Link: http://www.sciencedirect.com/science/issue/59087-2010-9999799952182758
Procedia - Social and Behavioral Sciences, Volume 2, Issue 4, The 1st Collaborative Innovation Networks Conference - COINs2009. Edited by Kenneth Riopelle, Peter Gloor, Christine Miller and Julia Gluesing. Connect to the COINs 2010 Conference community across these media platforms: o COINs 2010 http://www.coins2010.com o Facebook http://www.facebook.com/pages/SavannahGA/Collaborative-Innovation-Networks-COINS2010Conference/102489653133049 o Flickr http://www.flickr.com/photos/coinsconference/ o Livestream http://www.livestream.com/coinsconference o Scribd http://www.scribd.com/SwarmCreativity o Slideshare http://www.slideshare.net/IOpen2 o Twitter http://twitter.com/coins_2010 o Hashtag #COINS2010 o Vimeo http://www.vimeo.com/user4147060 o You Tube http://www.youtube.com/coinsconference The COINs 2010 conference, Oct. 7–9, 2010, is presented by I-Open and the COINs Collaborative, an initiative of the Savannah College of Art and Design, Wayne State University College of Engineering Department of Industrial and Manufacturing Engineering, and the Massachusetts Institute of Technology Center for Collective Intelligence. The collaborative builds open knowledge networks to advance the emerging science of collaboration for research and industry competitive advantage. Hosted by SCAD. For more information about the COINs 2010 conference, visit www.coins2010.com.