CA EDUCATION TRAINING CATALOG: ITIL

ITIL® Training Catalog

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.What students are saying about CA Education’s ITIL offerings. Overall.” . on target and stressed a comprehension of the principles of ITIL. He made the topic interesting by equating it to real-life examples. the class was a pleasure and I would highly recommend it to colleagues. “Best class I have taken in over a year” “Instructor was dynamic and kept the class moving at a good pace.. The delivery was entertaining.” “The instructor demonstrated a very deep understanding of the material and its applicability to real-world scenarios.

service marks and logos referenced herein belong to their respective companies. even if CA is expressly advised of such damages. any implied warranties of merchantability or fitness for a particular purpose. lost profits. including. or noninfringement. . goodwill or lost data. trade names. direct or indirect. To the extent permitted by applicable law. without limitation. without limitation. All rights reserved. CA provides this document “As Is” without warranty of any kind. including. business interruption. from the use of this document. This document is for your informational purposes only.Table of Contents CA Education and ITIL Overview Training Options ITIL v3 Qualification Scheme ITIL v3 Credit System and The Relationship Between v3 & v2 Withdrawl of ITIL v2 Certification Learning Paths Course Pricing Course Overviews 1 1 2 3 5 5 7 8 Copyright © 2010 CA. All trademarks. In no event will CA be liable for any loss or damage.

ISEB. Subject matter experts in these and other domains ensure that the course material offered is always up to date and meets the most stringent accreditation schemes. BSI. ISACA.CA Education strives to be your preferred source for enterprise IT management education and best practices training solutions by delivering measurable results and a rewarding learning experience.000 people are trained annually by CA Education in many different languages from all over the world. Skilled professionals and top-ranked instructors work together to provide effective training that speeds up the learning process and delivers measurable results in productivity. Our instructors are fully accredited and average more than 20 years of industry experience. CA Education’s experienced and certified professionals and education partners deliver a robust and flexible catalog of courses in a variety of formats. students can directly apply the outcome of their hands-on exercises to actual tasks. development and operations with your business processes and objectives. providing students with a rich resource of practical experience and instructional expertise. The personal. and itSMF. to provide the best training in the domain of IT Management and Control Best Practices. Classroom Training Learn from live experts and share best practices with instructors and peers in state-of-the-art CA Education learning centers. face-to-face interaction with instructors and peers gives students an open forum to ask questions and share rich tips and tricks. ITpreneurs maintains seats on the ITIL Version 3 Advisory Board and the ITIL v3 Examiner Panel. Training Options More than 30. This rich learning solution can ensure the highest levels of competency and knowledge transfer. Our ITIL certification program can help you maximize your investment in IT management by showing you how to align your IT infrastructure. and reduced costs CA has partnered with the leading ITIL training authority. Instructor-led training classroom training is available at: CA Learning Centers Get away from your daily work by attending a class at a state-of-the-art CA Learning Center near you. service availability. On-site courses not only save travel time. ITpreneurs works closely with subject matter experts from the leading Best Practice Standards authorities. Training at the practitioner and manager levels will allow you to implement these practices in a corporate enterprise. instructor-led training accelerates the learning curve and boosts productivity. ITpreneurs. sooner. but in many cases. Our instructors teach courses that fit within your learning objectives and present the material in one or several scheduled courses on-site at your facility. CA Education’s on-staff ITIL instructors are experts in Service Management. including APMG. All levels of our ITIL courses are accredited by EXIN. Certification shows you understand the foundations of ITIL Best Practices. EXIN. This option provides a dedicated learning environment that eliminates any impact on your production workflow. • Public Courses: Choose from a list of popular courses offered at CA Learning Centers • Private Courses: Dedicated classes for often large customers at CA Learning Centers On-Site CA Education’s on-site. Our training is designed to ease rampup time so your work teams are more productive. 1 CA EDUCATION TRAINING CATALOG: ITIL . We work to ensure your overall satisfaction with CA products and services CA Education and ITIL Overview IT Infrastructure Library® (ITIL®) best practices are globally recognized as the preferred way of managing and delivering IT Services within an organization. Our training methods and tools are designed to help work teams be more productive in less time.

ITIL v3 Qualification Scheme The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. With your web browser you view the courseware material and whiteboard exercises while listening to and engaging with your instructor as well as with your student peers. Simply access the training online from your office or home. Intermediate Level There are two streams in the Intermediate level. ITIL Master Lifecycle Modules Capability Modules ITIL v3 Foundation Certificate in IT Service Management Foundation Level The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept. Web-Based Training CA Education also offers a number of courses that can be completed outside of the classroom. CA EDUCATION TRAINING CATALOG: CA ITIL 2 . saving you travel time and expense. CA Education certified instructors host the course using state-of-the-art tools over the internet.Virtual Learning CA Virtual Instructor Led Training (VILT) provides the same benefits of classroom instruction at your own desk without the time and expense of travel. Candidates are able to take units from either of the Intermediate streams. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management. Foundation Level 2. Both assess an individual’s ability to analyze and apply the concepts of ITIL. terminology and processes of ITIL. THE VERSION 3 QUALIFICATION STRUCTURE There are four levels within the scheme: 1. Our Web-Based Training courses are designed to be an effective self study course allowing you to stop and start the training at your convenience. ITIL Expert Managing Across Lifecycle SS SD ST SO CSI OSA PPA RCV SDA 4. Intermediate Level (Lifecycle & Capability Streams) ITIL Master ITIL Expert 3. FIGURE A Diagram shows the structure of qualifications within the Version 3 scheme. to gain credits towards the Expert Level. Coursework can be provided as a download or on a CD-ROM. allowing you to learn at your own pace.

Problem. 3 CA EDUCATION TRAINING CATALOG: ITIL . Demand and Risk Management. Service Asset & Configuration. IT Ops and Application Management • Service Offerings and Agreements (SO&A). Subjects covered inc. Request.Intermediate Lifecycle Stream . Change. Control and Validation (RC&V).this stream includes 5 individual certificates built around the five core OGC titles. Incident. thereby demonstrating their knowledge of ITIL v3. Validation & Testing. Details of these will be announced as they are confirmed. Subjects covered inc. and • Continual Service Improvement. Service Catalogue. Capacity. Knowledge. Event. Subjects covered inc. Request Management and Service Evaluation • Planning. Security. a candidate will have attained the necessary credits to achieve the Expert award. ITIL Master This level of the qualification will assess an individual’s ability to apply and analyze the ITIL concepts in new areas. Protection and Optimization (PP&O). candidates must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course. Intermediate Capability Stream . and coverage of the principles. Continuity. Passing v3 modules will earn a candidate credits towards the new ITIL Expert Level which means that on successful completion of a balanced set of modules across the Service Capability and Service Lifecycle Intermediate Streams. Access. Demand. Other closely-related qualifications will also be considered for inclusion in the credit scheme. Availability. processes and related activities. Managers Bridge The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL version. but broader in scope in line with the updated v3 content. The focus of these modules is on the introduction and implementation of the specific Lifecycle phase. ITIL v3 Credit System and The Relationship Between v3 & v2 The ITIL Version 3 Qualification Scheme is supported by a credit system. the new credit system has also been widened to include earlier Version 1 and 2 ITIL qualifications. Recognizing the value of earlier modules. and consolidates the knowledge gained across the qualification scheme. Supplier and Financial Management • Release. Service Level.this stream includes 4 individual certificates loosely based on the v2 Clustered Practitioner qualifications. Service Desk. which at present includes the v2 Foundation. This higher level qualification is currently under development. as follows: • Service Strategy • Service Design • Service Transition • Service Operation. Subjects covered inc. who wish to obtain the ITIL Expert in IT Service Management. This course brings together the full essence of a Lifecycle approach to Service Management. v2 Practitioner Modules and the v1 or v2 Service Manager. Portfolio. ITIL Expert To achieve the ITIL Expert in IT Service Management. Release & Deployment. focussing on detailed process implementation and management within cluster groupings: • Operational Support and Analysis (OS&A). Technical.

and which v3 modules it is recommended they take in order to complement their current qualifications. with the number of credits allocated to each. or increase their knowledge in a specific area CA EDUCATION TRAINING CATALOG: CA ITIL 4 . • Foundation level . ITIL CREDIT PROFILER GRAPHIC Advanced Level v3 Manager Bridge 5 ITIL Expert 5 3 3 Managing Across Lifecycle 3 3 3 4 4 4 5 4 v3 Manager Bridge 5 v2 Practitioner Modules SS SD ST SO CSI OSA PPA RCV SDA 3.5 Bridging Courses Candidates who hold earlier ITIL qualifications can update their knowledge and certification via a series of “bridging” courses.There is a short bridging course which covers the differences between v2 and v3 and allows someone to take an exam to demonstrate their understanding of the ITIL v3 approach.5 AD 2 credits PM 2 IT SCM 2 2 2 2 ILIT v3 Foundation Certificate in IT Service Management 2 3. Relationship Between Version 3 & Version 2 Individuals with existing ITIL v2 qualifications can use those qualifications as credits towards the Expert or may find that the credits or qualifications they hold will make them eligible for the current v3 Bridging routes.5 PI SDIM 2 SLM 2 RM 2 ILIL v2 or v1 Managers Certificate 17 Lifecycle Modules Capability Modules 3. The International v3 Senior Examiners Panel have developed the credit system using an in-depth process of assessing existing ITIL qualification content and coverage against the new version of ITIL.5 BR 3. to create a fair and balanced system which accommodates a range of certification combinations. • ITIL v2 Practitioner qualifications count towards the ITIL Expert in Service Management. • Any ITIL v2 Service Manager who wishes to gain the v3 Expert Level can take a bridging course and must pass the v3 Managers Bridge examination. The course covers the new concepts within ITIL v3 and fully integrates the benefits of the Lifecycle approach.5 RC FM COM CHM v3 Bridge 0.FIGURE B Diagram shows the new v3 credit system and the relationships between v2 and v3 modules. It is recommended that candidates discuss their current qualifications with their CA Education representative to establish how many credits they hold. These courses will also earn a candidate credits towards the Expert Level.5 CAM 2 AM 2 v2 Foundation Certificate 1. such as the Foundation Bridging Course. Depending on whether an individual holds a single topic certificate or a clustered certificate the credits will vary.

2010 ITIL Learning Paths The ITIL Learning Paths on the following pages provide a holistic view of the available ITIL courses organized by level. • 17 credits total required to enter Managing Across the Lifecycle course. 2010 • V2 Manager to cease August 31.Withdrawl of ITIL v2 Certification OGC Announces Withdrawl of ITIL v2 Certification The Office of Government Commerce (OGC). ITIL v2 certification holders must update their certifications to v3 prior to the withdrawal dates to continue the benefits of being ITIL certified. the governing body of the IT Infrastructure Library (ITIL). • A complete list of available Lifecycle.” • For v2 Practitioners. 2010 • V2 Practitioner to cease December 31. and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Education representative. CA Learning Paths for ITIL® v3 Certification ITIL v3 Foundation Paths for New Students ITIL v3 Awareness Course 91ITL10010 4 hours ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation Certification (In Class) or 91ITL20020 18 hours 91ITL20031 3 days ITIL v2 Foundation Students Previously attained ITIL v2 Foundation Certification ITIL v2 to v3 Bridging Foundation 91ITL20010 1 13 Hours or ITIL v3 Foundation Bridge Course 91ITL20041 2 days ITIL v3 Foundation Certification ITIL v3 Expert Path ITIL v3 Foundation Certification *ITIL v3 Intermediate Lifecycle or Capability Courses 3 or 4 credits each ITIL v3 Managing Across the Lifecycle 5 credits 91ITL30023 5 days ITIL v3 Expert Certification • Take an appropriate mix of courses from either Lifecycle. 2010 • Foundation Bridge to cease December 31. or Capability or both. Capability and Service Manager Bridging courses can be found on the next page of this document in “ITIL v3 Available Courses. v2 certification will no longer be recognized. After this time. Specific product withdrawal will be as follows: • V2 Foundation to cease June 30. recently announced its withdrawal of ITIL v2 certification by June 2011. subject area. 5 CA EDUCATION TRAINING CATALOG: ITIL . role. Key to Delivery Options Prerequisite Choose courses from specific grouping Instructor Led Training (Classroom & Virtual) Web Based Training Exam Notes: • Successful completion of an exam is required to receive credit for each ITIL course. and version. Service Managers.

and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Ed ucation representative. Control and Validation Capability 91ITL30141 2. ITIL v3 Capstone Course Managing Ac ross the Lifecycle 91ITL30023 5 days CA EDUCATION TRAINING CATALOG: CA ITIL 6 .5 days + 10 hours WBT ITIL v3 Operation Support and Analysis Capability 91ITL30121 2. or Capability or both. ITIL® v3 Available Courses ITIL v3 Foundation Courses ITIL v3 Foundation 91ITL20031 3 days ITIL v3 Foundation 91ITL20020 18 hours ITIL v3 Awareness Courses ITIL v3 Awareness Course 91ITL10010 4 hours Take one of these courses for 2 credits upon passing exam. the if th Lifecycle course f l ITIL v3 Bridging Courses ITIL v3 Foundation Bridge Course 91ITL20041 2 days ITIL v2 to v3 Bridging Foundation 91ITL20010 13 Hours ITIL v2 to v3 Manager Bridge 91ILT40013 4 days 2 credits each upon passing Foundation exam. For v2 Practitioners.5 days + 10 hours WBT ITIL v3 Service Offerings and Agreements Capability 91ITL30111 2. • ** Take an appropriate mix of courses from either Lifecycle.CA Learning Paths for ITIL® v3 Certification by Roles Business and IT Staff ITIL v3 Awareness Course 91ITL10010 4 hours ITIL v3 Foundation Courses Take 1 or both ITIL v3 Foundation Courses ITIL v3 Continual Service Improvement Lifecycle Course 91ITL30013 3 days ITIL v3 Service Strategy Lifecycle Course 91ITL30093 3 days IT and Business Executives *IT Managers / Staff / Administrators and IT Process Managers and Owners ITIL v3 Foundation Courses **ITIL v3 Intermediate Courses Complete all as appropriate ITIL v3 Managing Across the Lifecycle 5 credits 91ITL30023 5 days ITIL v3 Expert Certification • * For a more complete list of roles please reference course descriptions.5 days + 10 hours WBT 4 credits each upon passing exam. 17 credits required to enter Managing Across the Lifecycle course. Service M anagers. 17 credits total required to enter Managing Across the Lifecycle course. Select those most appropriate. ITIL v3 Intermediate Capability Courses ITIL v3 Planning. However your role needs may vary. ITIL v3 Intermediate Lifecycle Courses ITIL v3 Service Strategy Lifecycle Course 91ITL30093 3 days ITIL v3 Service Design Lifecycle Course 91ITL30063 3 days ITIL v3 Service Transition Lifecycle Course 91ITL30103 3 days ITIL v3 Service Operation Lifecycle Course 91ITL30083 3 days ITIL v3 Continual Service Improvement Lifecycle Course 91ITL30013 3 days 3 credits each upon passing exam.5 days + 10 hours WBT ITIL v3 Release. 17 credits required to enter Managing Acr oss the Lifecycle course. Protection and Optimization Capability 91ITL30131 2.

your organization gains the flexibility to amend the composition of your education offerings in order to address a changing need or desire for the type of education provided. We accept the following payment methods: • Credit Cards • Checks • Purchase Orders Check with your local representative to see what payment methods are available in your region. Protection and Optimization Capability Blended Course ITIL v3 Release. Course Number 91ITL10010 91ITL20010 91ITL20020 91ITL20031 91ITL20041 91ITL30013 91ITL30023 91ITL30063 91ITL30083 91ITL30093 91ITL30103 91ITL30111 91ITL30121 91ITL30131 91ITL30141 91ITL40013 Course Name (Course) ITIL v3 Awareness Course ITIL v2 to v3 Bridging Foundation ITIL Version 3 Foundation Level Training ITIL v3 Foundation ITIL v3 Foundation Bridge Course ITIL v3 Continual Service Improvement Lifecycle Course ITIL v3 Managing Across the Lifecycle Course ITIL v3 Service Design Lifecycle Course ITIL v3 Service Operation Lifecycle Course ITIL v3 Service Strategy Lifecycle Course ITIL v3 Service Transition Lifecycle Course ITIL v3 Service Offerings and Agreements Capability Blended ITIL v3 Operational Support and Analysis Capability Blended Course ITIL v3 Planning. Control and Validation Capability Blended Course ITIL v2 to v3 Service Manager Bridge Exams Inc? N N N Y Y Y Y Y Y Y Y Y Y Y Y Y Education Training Credits By utilizing CA Education’s Training Credits in the purchase of these education packages.Course Pricing For local country prices and courses please go to your regional Education section of ca. 7 CA EDUCATION TRAINING CATALOG: ITIL . Other Training Credit Benefits • Discounts available off CA Education’s list price with every education delivery transaction • Dedicated CA Education Advisors assigned to work with your organization to determine your training needs and help design your delivery plan • Individual or group skill assessments • Balances can be used globally for any of our offerings • One training credit = 1 unit of local currency Other Payment Methods CA Education offers a range of payment options and purchase plans.com and search using the appropriate course number.

This course prepares the student to successfully complete the associated 30 minute exam. Service Transition. facilitating an effective method for reinforcement and self-assessment. It offers concrete foundation knowledge of the core disciplines of ITIL v3: Service Strategy. Thirteen (13) hours ITIL v3 Foundation Level Training This self-paced course introduces students to the Lifecycle of managing IT Services to deliver to business expectations. Students will receive details on how to access and complete the exam with their course registration confirmation. Service Operations.com. 91ITL10010 W 2 Hours 91ITL20010 W ITIL v2 to v3 Bridging Foundation This seven-hour web-based training course is specially designed for students who are already certified at the Foundation level in previous versions of the IT Infrastructure Library®. required for entry into the future ITIL v3 intermediate level training courses. The v3 Foundation Bridge Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. Access to the course is available for 90 days from the date of registration confirmation. For full descriptions of these courses. Access to the course is available for 90 days from the date of registration confirmation. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an organization. Key to Training Methods Available: W I O V Web-Based Training Instructor Led Training On-site Virtual Instructor Led Training ITIL v3 Awareness Course This course will provide you with an overview of the key concepts within the IT Infrastructure Library (ITIL) Best Practices. The course introduces students to the concept of the service lifecycle approach to IT Service Management according to ITIL v3. Students will receive details on how to access and complete the exam with their course registration confirmation. please visit your regional Education section of ca. 91ITL20020 W Eighteen (18) hours CA EDUCATION TRAINING CATALOG: CA ITIL 8 . scenario-based. This Bridging Course is designed to bring the student’s level of knowledge and understanding in line with the ITIL® v3 Foundation Certificate in IT Service Management. which is required for entry into future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification. and Continual Service Improvement. This course also positions the student to successfully complete the associated 40 minute exam. handson training geared to provide both theoretical and practical knowledge.Course Overviews Below you will find a list of the courses available for ITIL along with a brief description of the course. This course offers real-life. Service Design.

The ITIL v3 best practice is composed of five core disciplines: Service Strategy. the exam is offered on the last day. As well as an engaging. The course covers the management and control of the activities and techniques within the CSI stage. The course introduces students to the concept of the service lifecycle approach to IT Service Management according to ITIL v3. case study based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practice.ITIL v3 Foundation Level Training This exciting and dynamic three-day course introduces students to the lifecycle of managing IT services to deliver to business expectations. ROI and enabling IT to solve specific operational needs. 91ITL20031 I O V Three (3) days ITIL v3 Foundation Bridge Course This one-day course is specially designed for students who are already certified at the Foundation level in previous versions of the IT Infrastructure Library® (ITIL). Service Transition. Service Design. required for entry into the future ITIL v3 intermediate level training courses. which is required for entry into future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification. This course is designed using an engaging scenario-based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practices and positions the student to successfully complete the associated exam. Service Operations and Continual Service Improvement. but not the detail of each of the supporting processes. For students attending the class virtually. processes. this course also positions the student to successfully complete the associated 40-minute exam. The v3 Foundation Bridge Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. This course prepares the student to successfully complete the associated 30 minute exam. 91ITL20041 I O V Two (2) days ITIL v3 Continual Service Improvement This three-day course immerses students in the overall concepts. they will receive details with their registration confirmation on how to complete the exam within 48 hours of completing the course. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value. 91ITL30013 I O Three (3) days 9 CA EDUCATION TRAINING CATALOG: ITIL . This Bridging Course is designed to bring the student’s level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. For students attending an ILT delivery in a CA Learning Center or at the customer site.

processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices and positions the student to successfully complete the associated exam. processes. This five-day course immerses students in the contents of the ITIL v3 publications. and on the interfaces and interactions between the processes covered in the Service Lifecycle. but not the detail of each of the supporting processes. management and supervisory objectives. 91ITL30063 I O Three (3) days 91ITL30083 I ITIL v3 Service Operation Lifecycle Course This three-day course immerses students in the overall concepts. The course covers the management and control of the activities and techniques within the Service Design stage. The course covers the management and control of the activities and techniques within the Service Operation stage. purpose. policies and methods associated with the Service Design phase of the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practices and positions the student to successfully complete the associated exam. but not the detail of each of the supporting processes. 91ITL30023 I O Five (5) days ITIL v3 Service Design Lifecycle Course This three-day course immerses students in the overall concepts. focusing on business. O Three (3) days 91ITL30093 I ITIL v3 Service Strategy Lifecycle Course This three-day course immerses students in the overall concepts. policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage.ITIL v3 Managing Across the Lifecycle The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This course is designed using an engaging scenario-based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practices and positions the student to successfully complete the associated exam. processes. functions and activities. policies and methods associated with the Service Strategy phase of the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practices and positions the student to successfully complete the associated exam. O Three (3) days CA EDUCATION TRAINING CATALOG: CA ITIL 10 . but not the detail of each of the supporting processes. processes.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Operational Support and Analysis. This course is designed using an engaging scenario-based approach to learning the core disciplines of the IT Infrastructure Library® (ITIL) best practices and positions the student to successfully complete the associated exam. but not the detail of each of the supporting processes. Two and one-half (2.5) days AND W Ten (10) Hours 91ITL30121 I ITIL® v3 Operational Support and Analysis Capability Blended Course This blended course immerses students in the practical aspects of the IT Infrastructure Library® (ITIL) v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. policies and methods associated with the Service Transition phase of the Service Lifecycle. processes. hands-on learning environment. hands-on learning environment. and to apply this knowledge in real life. This course also positions the student to successfully complete the associated 90-minute exam.ITIL v3 Service Transition Lifecycle Course This three-day course immerses students in the overall concepts. 91ITL30103 I O Three (3) Days 91ITL30111 I ITIL® v3 Service Offerings and Agreements Capability Blended Course This blended course immerses students in the practical aspects of the IT Infrastructure Library® (ITIL) v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive instructor-led classroom or virtual session to apply this knowledge in practice Two and one-half (2. The course covers the management and control of the activities and techniques within the Service Transition stage.5) days AND W Ten (10) Hours 11 CA EDUCATION TRAINING CATALOG: ITIL . Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive instructor-led classroom or virtual session to apply this knowledge in practice. This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Service Offerings and Agreements and to apply this knowledge in real life.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Planning. (Continued on next page) O Four (4) Days CA EDUCATION TRAINING CATALOG: CA ITIL 12 . Control and Validation Capability Blended Course This blended course immerses students in the practical aspects of the IT Infrastructure Library® (ITIL) v3 Service Lifecycle and processes associated with the Release. participants will be taught the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3. This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Release. hands-on learning environment. Control and Validation of services and service delivery. Through a combination of lecture and interactive exercises. The ninety-minute exam is offered at the end of the course. hands-on learning environment. along with the changes from previous versions of ITIL. introduces the Service Lifecycle approach and the five stages within this approach: Service Strategy. Service Design. candidates are prepared for taking and passing the ITIL v3 Manager Bridge exam. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive instructorled classroom or virtual session to apply this knowledge in practice. and Optimization of services and service delivery. This course.ITIL® v3 Planning. Protection.5) days AND W Ten (10) Hours ITIL® v3 Release. and Validation and to apply this knowledge in real life.5) days AND W Ten (10) Hours 91ITL40013 I ITIL v3 Service Manager Bridge Course n this intensive four day. and Optimization and to apply this knowledge in real life. instructor led course. It positions the student to successfully complete the associated 90-minute exam. 91ITL30141 I Two and one-half (2. Protection. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical. and Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive instructor-led classroom or virtual session to apply this knowledge in practice. Service Transition. 91ITL30131 I Two and one-half (2. Protection and Optimization Capability Blended Course This blended course immerses students in the practical aspects of the IT Infrastructure Library® (ITIL) v3 Service Lifecycle and processes associated with the Planning. Service Operation. Control.

To learn more about how CA Education is dedicated to providing you with flexible learning options based on your budget.Continued from ITIL v3 Service Manager Bridge Course The ITIL v3 Service Manager Bridge Course offers candidates a fast track to update their ITIL Service Manager qualification.com. This course is also available to holders of previous certifications at the Practitioner level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL v3). and gain recognition at the new ITIL Expert certification level. 90CAU10ITL01INT . travel and knowledge transfer requirements go to your regional Education section of ca. when the total number of recognized credits is 12 or higher.

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