You are on page 1of 3

Theory of Quality Services

This theory states that a country having skilled and experienced professionals provides
services to other countries which will lead to completion of work in time and in efficient
manner as Services play a major role in all modern economies, an efficient sector is
considered to be crucial for trade and economic growth and for dynamic and resilient
economies. Services provide vital support to the economy as a whole and more specifically to
industry. This could directly lead to the growth of FDI, Employment , and many other
factors. A country could even send their employees who are well known to the service, this
could be easier for other country to know and use the services provided, this leads to
movement of labour.
Moreover the countries trading internationally with services are trying to make their service
tangible in the foreign markets, as almost all the services are intangible. It totally depend
upon the type of the product (service) a country provides, if a country trade with technology ,
are providing the services attached to it. Basically services are attached to product, not all
services but some, because if one country launches product, they are providing services
required to maintain that product, brand in that particular country.

The Theory of Quality services is based on following assumptions:
1. The Service provider country must meet the demand of other countries.
2. The service provider country must provide the services at given time limit by other
countries.
3. The service provider country must deliver services that meet expectations of other
countries.
4. The service provider country must provide enhanced service delivery and problem
solving process.
5. The service provider country must provide services at reasonable prices to other
countries.
6. The service provider country must be able to face the competition in the country where
the service is being provided.

Examples:

When it comes to quality, there is no compromise from India. Indian service providers use
the very latest in technology, software and infrastructure to provide services that are on par
with international quality standards. Research surveys have even proved that Indian
professionals are technically superior when compared with IT professionals from other
countries. Global businesses love to outsource to India as they can get access to a highly

and Europe. Ireland and the Philippines) have emerged as major competitors. Infosys: Infosys Ltd (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting. Wisconsin to service Harley-Davidson. business process outsourcing.200 United States employees in 2011. fast-developing infrastructure. TCS is the largest Indian company by market capitalization and is the largest India-based IT services company by 2013 revenues. Some examples of Indian companies that provide IT services to other countries: 1. payment processing. 80% of European and US outsourcing firms ranked India as their number one outsourcing destination. Mexico. India has managed to outmaneuver all others and emerge as the top outsourcing destination. software management and technology education services. Maharashtra. Infosys is the third-largest India-based IT services company by 2014 revenues. India.educated workforce that is experienced. Middle East. .000 employees in 2012. Infosys has begun shifting operations to the United States and other countries. hardware sizing. proficient in English. Australia. consulting and business solutions company headquartered in Mumbai. information technology. consulting. skilled. It is a subsidiary of the Tata Group and is listed on the Bombay Stock Exchange and the National Stock Exchange of India. Tata Consultancy Services Limited (TCS) : It is an Indian multinational information technology (IT) service. In recent years. and expanded the workforce by an additional 2. and the fifth largest employer of H-1B visa professionals in the United States in FY 2013. Infosys announced a new office in Milwaukee. The National Association of Software & Service Companies (NASSCOM) also reported that almost half of all Fortune 500 companies choose to outsource software development to Indian outsourcing firms. In 2012. China. Major differentiators such as certain favorable government policies. Infosys has a global presence with 72 offices and 94 development centers in the United States. software engineering and outsourcing services. TCS operates in 46 countries. being the 18th international office in the United States. capacity planning. In a recent survey. Even though many other countries (including China. computer-literate and technically talented. enterprise software. Japan. and an immensely talented work force are responsible for the Indian IT outsourcing industry continuing to experience a tremendous growth rate of 25–30% per year. TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide TCS and its 59 subsidiaries provide a wide range of information technology-related products and services including application development. 2. Infosys hired 1.