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MID-SEMESTER EXAMINATION

ESP 2017
ANALYSIS OF ENGLISH LANGUAGE NEED FOR PROFESSION
Lecturer: Dra. Dewi Rochsantiningsih, M.Ed, PhD.

CLASS: B GROUP 5
Members: 1. Mariska Eva Dewi K2215034
2. Nina Karina Sari K2215040

I. TOUR GUIDE JOB DESCRIPTIONS


No Job Description English Language Skills Used
1. Undertaking pre-holiday research 1. Read any information related to some
interesting tourist destinations.

2. Making arrangements for catering, 1. Write the schedule.


accomodation, transport, and 2. Make confirmation to the caterer for book
excursions the meals and food.
3. Book or confirm the accomadation and the
transport.
4. Listen to the receiptionists information.
5. Inspecting hotel safety and 1. Make a conversation with the housekeeping
cleanliness staff in the hotel.
2. Ask for detail information about recent
safety to the security of the hotel.
3. Offering sightseeing advice 1. Promote tourist attractions and events.
2. Offer the sightseeing advice to the tourists.
3. Suggest the passangers about the activities
that can be done in the tourist destination.

4. Organising and leading excursions 1. Informing the guests about the travel
requirements
2. Explain the plan or the schedule
3. Give any information about the tourist
destinations
4. Give warning for something that is
prohibited
5. Give direction to the passangers
5. Problem solving 1. Listen to the passengers questions
2. Answer passengers questions
3. Listen to the passangers complaints
4. Respond to the guests complaints politely
5. Tell the guests about changes and
cancellations
6. Translating and interpreting 1. Read foreign document.
2. Translate local expression to the guest.

8. Preparing reports 1. Make report about the tour.

II. AN ANALYSIS OF ENGLISH LANGUAGE SKILL NEEDS OF TOUR GUIDE


A. LISTENING SKILLS
1. Listen to the guests questions
2. Listen to the the guests complaints
3. Listen to the guests advices
4. Listen to the guests health complaints
5. Listen to the guests needs
6. Listen to the caterers briefings
7. Listen to receiptionists information in the hotels

B. SPEAKING SKILLS
1. Greet the guests
2. Introduce him or herself to the guests
3. Tell the guests about the rules, safety, and etiquettes
4. Have conversations with the guests
5. Answer guestss question
6. Explain the plan or schedule (destination, day, time)
7. Describe tourist attractions and events.
8. Give any information about the destination
9. Suggest the guests about the activities that can be done in the destination
10. Give warning for something that is prohibited in the tourists destination
11. Give offer to the guests
12. Give direction to the guests
13. Give information to the guests to bargain the price if they want to buy something
14. Give information about the interesting attractions
15. Remind the guests about the time if that will be end
16. Respond to the guests complaints politely
17. Confirm to the caterer for book the meals and food
18. Reconfirm the hotels
19. Explain the guests about the distribution of the hotel room
20. Educate the guests to keep their property safely
21. Tell the guests if there are any changes in the schedule

C. READING
1. Read information about the interesting places to visit
2. Read foreign document
3. Read weather estimatation
4. Read the schedule (destination, day, time)
5. Read the warning in the destinations
6. Read the any informations related to the destinations
7. Read the maps
8. Read the schedule
9. Read the distribution of the room in the hotel

D. WRITING
1. Write an advertisement
2. Arrange the plan of the tour
3. Write changes and cancellations
4. Write replies to request of information about the travel
5. Write the schedule (place destination, day, time) in paper
6. Write a brief information about the place destination
7. Take notes if theres a change of time, destination
8. Write report about the tour.

Sources: 1. https://www.youtube.com/watch?v=fW-8GJQMHiA