M.

Yvette Scott
614-674-2115
2252 Wadsworth Drive, Columbus OH 43232
ScottMYvette83@Gmail.com

Objective Desiring a position with a company that will allow me to pursue a career utilizing
my skillset and broaden my career goals.

Skills & Abilities Microsoft Word, Office, Excel, Power Point, Outlook, Internet Research, Safari,
IE/Chrome/Firefox, Ticketing (Eagle/Peregrine) Troubleshooting 45 WPM

Experience April 2016 November 2017

Operations Sr. Specialist I | JPMorgan Chase

Actively own and resolve ATM incidents that are generated via the standard
monitoring tools, working closely with ATM vendors and other internal or
external partners
Provide excellent customer service
Ensure incident documentation is well-written and easily understood and
actionable by vendors and partners
Ability to develop extensive knowledge of ATM processes and
technology learn quickly and utilize a number of supporting systems;
effectively multi-task.
Demonstrate the Shared Values and Behaviors(Service, Collaboration,
Innovation, Ownership and Integrity) when working with customers and
fellow employees to create a positive customer experience and working
environment
Operates within standard operating procedures and guidelines
February 2015 November 2014
Customer Service Representative | Fairpoint (3rd Party Staffing)

Received incoming calls from New England residents regarding their internet,
phone, and gas services troubleshooting and assisting the customer with
their direct needs.
Providing customers with information about their service
Setting appointments to for customer in relation to the services that are
needed and requested.
Using switchboard behavior to ensure that the customers are getting to the
correct line of business where agents can assist them.
Explained to customers on how to navigate through their internet systems
Selling different promotions and packages to customers to possibly receive
bundle services of ours which was gas, phone, and electric in order to
provide the best service deals possible.
 June 2014 August 2011
Technical Support Agent | Funai Services

Received incoming calls from customers regarding their electronics and how
to operate them provided them will full troubleshooting tips/steps.
Performing testing on the equipment to ensure that the electronics were
working properly and running diagnostics.
Processed warranty payments from customers if any items were under the
warranty program
Performed numerous duties such as data entry and bill payments and
organizing files and tracking paperwork of businesses.

December 2009 July 2008

Technical Support Representative | Dish Network

Provided quality technical support service to establish a resolution to any

technical problem.
Respond to questions and assist customers with product features.
Installation, setup, and troubleshooting.
Hardware operations primarily via phone.
Assisted customers with their billing and payments as needed
Received incoming calls from Dish Network customers
Created accounts for new customers
Guided customers through the use of their dish service
Accepted billing inquiries and also performed troubleshooting with
customers regarding their dish network equipment.
Trained new Dish Network employees on specific job duties
September 2008 November 2004
Administrative Assistant/Front Desk | Global Business Center

Performs administrative and office support activities for multiple supervisors.

Fielding telephone calls, receiving and directing visitors, word processing,
creating spreadsheets updating resumes to be ready for clients and
presentations, and filing.
Create bulletins and inserts for programs, meetings and functions; using
Microsoft Office programs.
Set appointments and record messages.
Order all office supplies, office decorations, and any personal request from
the supervisors or lawyers providing tasks
Organize and maintain supply stock area.
Operate fax and copier machine, printers and scanners, typewriter and
computers.

Education Kaplan Columbus, Ohio Medical Assistant (Associates)

Attended 2004-2006 (Graduation 2006)

2
 References Jerrica Baker
Operations Sr. Specialist I | JPMorgan Chase
614-517-9638

Pamela Jackson
Operations Sr Specialist I| JPMorgan Chase
614-284-8852

Paul Hughes
Operations Sr Specialist II | JPMorgan Chase

Printable/Written References available upon request from additional managers

& colleagues if needed.