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Call for Papers: Impact of New ICT

Technologies and its Applications on Health

Service Development and Management
Guest Editors
Nick Hajli (PhD)
Associate Professor of Management
School of Management
Swansea University
Dr. Mauricio S. Featherman
Associate Professor of Information Systems and MBA Director at Washington State University, US
The emergence of Web 2.0 and Web 3.0 technologies has influenced many service industries, with
new applications changing the delivery of health care services. These new information and
communication technologies (ICTs) and applications offer a promising approach for improving
health care. The application of Web technologies to the health care industry is imperative and have
the potential to help service providers to deal with challenges such as the need to improve quality,
keep up with increasing demands for health services, and reduce the cost of medical services. Social
media, particularly social networking sites are attracting more individuals to online health
communities, contributing to an increase in the productivity of modern health care and reducing
transaction costs. Health care systems worldwide face major challenges due to the soaring demand
for better services and more information. The rising cost of health care appears to be one of the major
reasons why people resort to health-related websites on the internet. Many health sectors now take
advantage of recent advances in e-health provision due to the significant reduction in costs and the
resulting impact on national expenditure.
The aforementioned challenges influence the development of new health care approaches using new
technologies and social media. From the consumer perspective, empowering people to manage their
own health via new technologies can result in more cost-effective healthcare systems and improve
health outcomes. This merging of health care delivery systems and rapidly advancing Web
technologies drives the need for further research factors which affect the development, delivery and
usage of healthcare ICTs. Some areas of interest include socio-economic and environmental factors
and cultural values, behavioural and social models, attitudes and aspirations in relation to
personalised health technologies, mobile systems, co-operative ICTs, new diagnostics, sensors and
devices (including software) for monitoring and personalised services, and interventions which
promote a healthy lifestyle. Further areas of interest researching whether using Healthcare-ICT
improves patients mental health, skills of prevention and self-care, and whether new ICTs can
improve interactions amongst citizens and healthcare professionals. The use of new Web
technologies, applications, and social media in developing online health communities holds the
promise for improving health care provision.
Therefore, this special section attempts to explore concepts and practices related to the Impact of
New ICT Technologies and its Applications on Health Service Development and Management
where participants in the health network are linked to each other through new ICT technologies.
Suggested Topics
Possible topics of papers may include (but are not limited to):
What are the impact of new ICT technologies and applications on Health Service Development?
How new applications may improve patient satisfaction,
Co-creation of value through new ICT technologies and its applications on Health Service,
The role of new ICT technologies and its applications on Health Service management,
How new ICT technologies may improve the participation of people in the care process?
Which factors drive health care authorities increased commitment to deploy innovative services?
The models that improve healthcare services by implementing new ICT technologies,
Security, credibility and trustworthiness of new ICT technologies and its applications on Health
Service Development,
Identifying the gaps that exist when designing systems for healthicants, rather than consumers,
patients, users, or providers.
The social science and social-psychology theories that help the studies of new ICTs technologies,
particularly social media in healthcare research and related frameworks.
Papers should be submitted via the journals online submission system: indicating submission to the special issue ICTs for Health Services."
Please also refer to TFSC's Guide for Authors for style and format guidelines. If you have
any questions about this call for papers, please contact Nick Hajli (
and Mauricio S. Featherman (
Authors can submit their papers any time after 1st June 2015 up until February 2016.
Important deadlines
Submission Deadline: 29th February 2016
Hajli, M. N. (2014). The role of social support on relationship quality and social
commerce. Technological Forecasting and Social Change, 87, 17-27.
Hajli, N., & Lin, X. 2014. Exploring the Security of Information Sharing on Social Networking Sites:
The Role of Perceived Control of Information. Journal of Business Ethics: 1-13.
Hajli, M. N., Sims, J., Featherman, M., & Love, P. E. (2014). Credibility of information in online
communities. Journal of Strategic Marketing, (ahead-of-print), 1-16.
Hajli, M. N. (2014). Developing online health communities through digital media. International
Journal of Information Management, 34(2), 311-314.
Ker, J. I., Wang, Y., Hajli, M. N., Song, J., & Ker, C. W. (2014). Deploying lean in healthcare:
Evaluating information technology effectiveness in US hospital pharmacies. International Journal of
Information Management. 34(4), 556-560
Hajli, M. N., Shanmugam, M., Hajli, A., Khani, A. H., & Wang, Y. (2014). Health care development:
integrating transaction cost theory with social support theory. Informatics for Health and Social Care,
(ahead of print), 1-11.
Bios of Guest Editors
Dr. Nick Hajli
Nick Hajli is the degree programme director and a Lecturer in Marketing in Newcastle University
Business School. His active research areas are consumer decision making in a social commerce
context, co-creation of value with consumers, and healthcare development in current digital era. His
research has appeared in the top 20 Journals used in Business School Research Rankings such as
Journal of Business Ethics. He has also published on refereed journals such as Technological
Forecasting and Social Change, International Journal of Market Research, International Journal of
Information Management as well as in several international conferences. His recent paper was among
the finalists from the nominations for an outstanding paper award in the 20th Americas Conference
on Information Systems (AMCIS 2014).
Dr. Mauricio S. Featherman
Mauricio S. Featherman is the Director of the Center for Behavioral Business Research and an
Associate Professor in the Department of Information Systems at Washington State University. His
active research areas are Consumer Decision Making in an Electronic Commerce context, and
Interface Design. His work has appeared in Decision Sciences, the Information Systems Journal, the
Database for Advances in Information Systems, the International Journal of Human-Computer
Studies, and the Journal of Services Marketing, as well as in several international conferences. He
received his M.S. in Systems Management from the University of Southern California, and a Ph.D. in
Communication & Information Sciences from the University of Hawaii. He has worked as an
operations manager in the electronics industry, and started an IT consulting business. He currently
teaches courses on Marketing, Systems Development and Business Intelligence. Mauricio is a
member of AIS, a mini-track chair for AMCIS, and a member of SIGHCI.