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1.

An advantage of written communication is that it


a. speeds up communication
b. directs the message where intended
c. develops better employee relations
d. allows more careful consideration
2. The trump card during ___________ should be brought out at the crucial moment.
a. interview
b. negotiation
c. training
d. purchasing
3. What type of software would a writer use to produce a slide show for a meeting ?
a. database application
b. presentational application
c. spreadsheet application
d. personal information application

4. Which of the following is an example of gender-neutral language?


a. sales clerk
b. Dear Sirs
c. David & Joanna Warren.
d. a & c

5. Types of interviews include


a. job interview
b. appraisal
c. delegation
d. all of the above