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LALAWIGAN NG SULTAN KUDARAT

CLIENT SATISFACTION FEEDBACK ANALYSIS
TANGGAPAN NG SANGGUNIANG PANLALALWIGAN
For the period January 2016

AVERAGE SATISFACTION RATING
SATISFACTION CRITERIA SP/SP Secretary Lib. & Archives VG/Admin. Services Service/Activity Service/Activity ALL SERVICES/
1 2 3 4 5 ACTIVITIES
1. SK Provincial Government Staff is
Courteous 4.25 5.00 3.93 4.39
Friendly 4.25 5.00 4.00 4.42
Helpful 4.50 5.00 4.00 4.50
Knowledgeable 4.50 5.00 4.29 4.60
Professional 4.50 5.00 4.00 4.50

2. Service rendered in a timely manner: 4.50 5.00 4.14 4.55

3. The information supplied is:
Clear 4.25 5.00 4.00 4.42
Accurate 4.25 5.00 4.14 4.46
Adequate 4.25 5.00 4.29 4.51

4. Purpose is accomplished: 4.75 5.00 4.07 4.61

5. Service expectation is achieved: 4.75 5.00 4.21 4.65

OVERALL SATISFACTION RATING 4.43 5.00 4.10 0.00 0.00 4.51
Frequency of Rating 4.70 - Very Satisfactory
Notable Comments:

Prepared by: Reviewed by: Noted:

DULCE T. TORIO JIMMY C. ANDANG ERNESTO F. MATIAS, MD
Stenogrher II Secretary to the SP Vice Governor
DRC

00 17.25 Adequate 4 4 5 4 17 4.00 0.25 Friendly 4 4 5 4 17 4. Purpose is accomplished: 4 4 4 4 16 4.00 0.00 0. Of Respondents: 4 No.18 4.25 Helpful 4 4 5 5 18 4.91 4.45 4. 01 02 03 04 05 06 07 08 09 10 11 12 13 TOTAL AVERAGE 1.00 0. The information supplied is: Clear 4 4 5 4 17 4.25 Accurate 4 4 5 4 17 4.25 4.50 3.75 OVERALL SATISFACTION RATING 4.00 4.36 Frequency of Rating : Very Satisfactory .50 Knowledgeable 4 4 5 5 18 4. Customer Satisfaction Tabulation: Name of Service/Activity: sp No.00 5.36 Comments: .00 0. 06 . Service expectation is achieved: 4 5 5 5 19 4.00 0.00 0. of Customers Served: 50 4 Sample Size 8% CSF NO.00 0. Service rendered in a timely manner: 4 4 5 5 18 4.36 0.50 2. SK Provincial Government Staff is Courteous 4 4 5 4 17 4.4.50 Professional 4 5 5 4 18 4.

06 . .00 5.00 0.. Customer Satisfaction Tabulation: Name of Service/Activity: Library No. Of Respondents: 4 No.00 0.00 5.MARAMI KAMING NATUTUNAN AT NAKUHA SA MGA LIBRO….00 Adequate 5 5 5 5 20 5. Service expectation is achieved: 5 5 5 5 20 5. 3. of Customers Served: 150 Sample Size 3% CSF NO.Outstanding Comments: 1. THEY HAVE BEEN SO CONSISTENT IN TERMS OF THEIR SERRVICES. TINUTULUNGAN KAMI SA PAGHANAP NG LIBRONG KAILANGAN NAMIN. MAGANDA ANG PASILADAD AT HINDI KAMI PINABAYAAN.00 3.TWO THUMBS UP! 2.00 5. The information supplied is: Clear 5 5 5 5 20 5. SK Provincial Government Staff is Courteous 5 5 5 5 20 5.00 Friendly 5 5 5 5 20 5.00 20 5. Service rendered in a timely manner: 5 5 5 5 20 5. AND MATERIALS.00 Frequency of Rating 5.00 Professional 5 5 5 5 20 5.00 4.00 0.00 5.00 Knowledgeable 5 5 5 5 20 5.00 0. 01 02 03 04 05 06 07 08 09 09 TOTAL AVERAGE 1.00 OVERALL SATISFACTION RATING 5.00 .00 Helpful 5 5 5 5 20 5.00 0.00 Accurate 5 5 5 5 20 5. SO FAR THE SERVICE THAT THEY RENDERED TO ME IS EXCEELLENT.00 2. Purpose is accomplished: 5 5 5 5 20 5.

27 4.07 5.00 57.55 4.00 Knowledgeable 4 3 4 5 4 5 4 4 4 5 4 5 5 4 60 4.10 Frequency of Rating . SK Provincial Government Staff is Courteous 3 3 3 3 4 4 5 5 5 4 5 4 4 3 55 3. Service expectation is achieved: 5 5 3 4 4 5 5 5 4 4 4 3 4 4 59 4. Service rendered in a timely manner: 3 3 3 3 4 5 5 5 5 5 5 4 4 4 58 4.00 0. Customer Satisfaction Tabulation: Name of Service/Activity: vgo No.73 4.68 Comments: .64 4.64 0.93 Friendly 3 3 3 4 3 5 4 4 4 5 5 4 5 4 56 4.45 3.00 Helpful 3 3 3 4 3 5 5 5 4 4 5 4 4 4 56 4. Of Respondents: 14 No.29 Professional 4 4 3 4 4 4 4 5 4 5 4 4 4 3 56 4.55 4. of Customers Served: 75 Sample Size 19% CSF NO.00 2.14 3.55 4. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 TOTAL AVERAGE 1.00 0.36 4.45 3.45 3.14 Adequate 3 3 4 4 5 5 4 5 4 5 5 5 5 3 60 4.00 Accurate 3 3 4 3 4 4 5 5 5 4 5 4 5 4 58 4.09 4. The information supplied is: Clear 3 3 4 3 4 5 4 4 4 5 4 4 5 4 56 4. 06 . Purpose is accomplished: 4 5 3 4 5 4 5 4 4 4 4 4 4 3 57 4.21 OVERALL SATISFACTION RATING 3.00 4.64 4.29 4.36 3.Very Satisfactory -4.00 0.

00 0.00 0. Service expectation is achieved: 0 0 OVERALL SATISFACTION RATING 0.00 0.00 0. of Customers Served: 100 Sample Size 14% CSF NO. Purpose is accomplished: 0 0 5.00 0. Of Respondents: 14 No.00 0.00 0. The information supplied is: Clear 0 0 Accurate 0 0 Adequate 0 0 4. Service rendered in a timely manner: 0 0 3. 06 .00 0.00 0.00 0.00 0.00 0. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE 1.00 0.00 0. AUGUST Customer Satisfaction Tabulation: Name of Service/Activity: No.00 .00 0. SK Provincial Government Staff is Courteous 0 0 Friendly 0 0 Helpful 0 0 Knowledgeable 0 0 Professional 0 0 2.00 0.00 0.00 0.00 0.00 0.00 0.

00 84.00 3.7777778 Knowledgeable 5 5 4 4 5 4 5 5 5 5 5 5 4 3 5 4 5 5 83 4. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE 1.64 4.91 5.5555556 Adequate 5 5 4 5 5 5 5 5 5 5 5 5 3 4 5 4 5 3 83 4.00 4.00 4. accommodating and serbisyo at magalang. Of Respondents: 18 No.91 3. The information supplied is: Clear 5 5 4 5 5 4 5 5 5 5 5 5 3 4 5 4 5 3 82 4.6666667 3. Accommodating . Purpose is accomplished: 5 5 3 5 5 5 5 5 5 5 5 5 3 4 5 4 5 5 84 4.00 5.91 5.91 4.God bless! 3.8888889 Friendly 5 5 5 5 5 4 5 5 5 5 5 5 5 4 5 5 5 5 88 4.00 0.00 5.8888889 Helpful 5 5 4 4 5 4 5 5 5 5 5 5 5 4 5 5 5 5 86 4.6111111 4. Service rendered in a timely manner: 5 5 4 5 4 5 5 5 5 5 5 5 3 4 5 4 5 5 84 4. Hospitality has been so satisfactory.82 4.45 5..70 COMMENTS: 1.7222222 2. Service expectation is achieved: 5 5 3 5 5 4 5 5 5 5 5 5 5 4 5 5 5 5 86 4.6111111 Professional 5 5 4 5 5 4 5 4 5 5 5 5 4 4 5 5 5 5 85 4.00 4.45 0.00 5.91 4.5555556 Accurate 5 5 4 5 5 4 5 5 5 5 5 5 3 4 5 4 5 3 82 4. 2.7777778 OVERALL SATISFACTION RATING 5. SK Provincial Government Staff is Courteous 5 5 4 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 88 4.00 3. SEPTEMBER Customer Satisfaction Tabulation: Name of Service/Activity: 4 No.36 5.00 5.6666667 5. 06 . of Customers Served: 100 Sample Size 18% CSF NO.

00 0.00 0.00 0.00 0.00 0. SK Provincial Government Staff is 0 0 Courteous 0 0 Friendly 0 0 Helpful 0 0 Knowledgeable 0 0 Professional 0 0 2.00 0. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE 1.00 0.00 0.00 0.00 0.00 0.00 0. Purpose is accomplished: 0 0 5.00 0.00 0.00 .00 0.00 0.00 0. 06 . The information supplied is: Clear 0 0 Accurate 0 0 Adequate 0 0 4.00 0. Service rendered in a timely manner: 0 0 3. Service expectation is achieved: 0 0 OVERALL SATISFACTION RATING 0. Of Respondents: 8 No.00 0. Customer Satisfaction Tabulation: Name of Service/Activity: No.00 0. of Customers Served: 100 Sample Size 8% CSF NO.00 0.

00 0.00 0. of Customers Served: 100 Sample Size 8% CSF NO.00 0.00 0. Customer Satisfaction Tabulation: Name of Service/Activity: No. SK Provincial Government Staff is Courteous Friendly Helpful Knowledgeable Professional 2.00 0. Of Respondents: 8 No. 06 . 01 02 03 04 05 06 07 08 09 10 11 12 1. The information supplied is: Clear Accurate Adequate 4.00 0.00 . Purpose is accomplished: 5.00 0.00 0.00 0.00 0. Service rendered in a timely manner: 3. Service expectation is achieved: OVERALL SATISFACTION RATING 0.00 0.

00 0.00 0.13 14 15 16 17 18 19 20 TOTAL AVERAGE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 .00 0.00 0.00 0.00 0.00 0.00 0.00 0.

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