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En algn momento todos hemos tenido un compaero de trabajo que es hostil, o un cliente que est furioso, o
tal vez un empleado que es demasiado cnico en sus comentarios. Pero cmo lograr que las personas hagan
lo que t necesitas en situaciones complicadas como estas? En "...Slo escucha!" el reconocido psiquiatra y
consultor empresarial Mark Goulston revela elsecreto sobre cmo lidiar con los dems, incluso en momentos
en que una comunicacin productiva parece imposible. "Aqu est el desafo" dice Mark. "La gente tiene sus
propias necesidades,deseos y agendas. Todos tienen historias que t desconoces, estn estresados, ocupados
y en muchas ocasiones, sintindose subvalorados y con el mundo sobre sus hombros. Para solucionar este
problema, levantan barricadas que hacen dif cil llegar a ellos, aunque susobjetivos sean en muchas ocasiones
los mismos que t persigues". En este libro aprenders a: - Obtener la atencin del completo desconocido al
que necesitas conocer para descubrir los clientes potenciales que quieres atraer. - Hablar con personas
enojadas llevndolas desde un estado de receptividad instintivo (irracional), hasta uno racional, hecho que te
ayudar a salvar un trabajo, un matrimonio, o incluso, una vida. - Dominar el arte del convencimiento (la
antesala de la negociacin, persuasin y venta) llevando a la gente a travs del "ciclo de la persuasin" con
un cierre exitoso.

Sales Rank: #2501614 in Books


Published on: 2011-04-01
Original language: Spanish
Number of items: 1
Dimensions: 8.25" h x 5.50" w x .75" l,
Binding: Paperback
240 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.


Muy buen libro
By Jose Segura
Muchos ejemplos que se pueden poner en uso de inmediato en la oficina, vida familiar y entre los amigos.
Muy bueno!!

0 of 0 people found the following review helpful.


Five Stars
By Mary H.
Excelente book.

See all 2 customer reviews...


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the !Solo Escucha""! (Spanish Edition) By Mark Goulston can be introduced something brand-new habit. So
currently, this is time to prove if reading can boost your life or otherwise. Make !Solo Escucha""! (Spanish
Edition) By Mark Goulston it definitely work and obtain all benefits.