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ERP AND ERP CORPORATE OVERVIEW

Mission

CORPORATE
To partner with our clients and to improve their competitive advantage in
the most productive way using the latest tools, methods, and accelerators.

Big 10 IT Consulting firms- 2015

IT Solution Specialist -2011

IT Staffing firm - 2006

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Enterprise Application Services

CORPORATE
The CEO vision
Total Share holder
return

We help realize CXO


vision through
Un matched Technology
The COO vision expertise The CFO vision
Business process
Asset turnover excellence Operating margin
Deep industry experience
Packaged application
expertise

The CIO vision


Technology
enabling business

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Corporate Overview

CORPORATE
Headquartered in Fremont CA, USA
Description
Strong player in the SAP and surround ERP Services area
$ ~25M Revenue
Financials
Profitable and generating strong cash flows
Resources 600 +
Certifications SAP AMS Certified Partner and SAP Certified Hosting Partner
Global Delivery North America, India, Australia and Middle East
Platform
Mining, Pharma, Utilities, Power, Real Estate, Mill Products,
Key Verticals Discrete, Services, Mobility, CRM
Key Service Lines Application Management, Projects, On Demand Consulting
Ownership Private Limited Liability

Managed by veterans in SAP with 285 years of experience


Total tacit SAP knowledge of about 3000 years
SAP development experience of 1200 plus years
Experts in maintaining business critical SAP landscapes : 24x7

~16 M On demand consulting


~ 2 M AMS and Projects started since 2011
~ 7 M Other consulting business
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Credentials

CORPORATE
Robust Technology leadership : One of the first few companies
to build mobile App in SUP 2.1
to demonstrate the Solution manager 7.1 capability
to adopt the ITSM procedures for AMS delivery
to demonstrate SAP E2E test management for regression
testing
to demonstrate BPCA and CA Wiley Extended diagnostics
implementation
to demonstrate Google Apps integration to SAP
to set up Solution Manager in HA mode
to build RDS solution for Pharma and got Certification from SAP SAP Certified AMS Partner
to build expertise in niche modules of SAP SAP Certified Hosting Partner
SAP ByD Partner
Enduring relationships
SAP AG Contractor
More than 40+ clients, 100% customer retention
More than 60% of business is repeat business SAP EBM Partner
Projects executed in more than 7 countries across the globe SAP AMS Partner
SAP Mobility Partner
Diverse intellectual capital
SAP COIL Partner
600+ consultants
368+ functional / process consultants SAP EcoHub Partner
233+ technical consultants
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Center of Expertise

SAP - COE
Industry based solutions, methodologies, templates and re-usable tools
Custom Code Analyzer, Business process Change Analyzer, AMR
Delivery Service catalogues, Scoping questionnaires, RASCI templates, Comprehensive call
accelerators management system)

Developing a proof of concept for Mobile Applications


Build new Developing Google-SAP Integration tools
client Developing RDS solutions for Micro verticals
centric
solutions

Reusable frameworks and components


Best practices
Knowledge Tools and accelerators
Management Methodologies and templates

Extensive application training


Industry and process appreciation programs
Competency Proofs of concept / Internal projects
Development
Centers
of
expertise Industry specific (e.g. RDS Solutions for -Pharma, Dairy, Mining,
Proactive Real estate, Logistics providers etc.)
expertise Process specific (e.g. CRM, Financials, BW, HCM, portals,
etc.)
building Technology/ Customer specific (e.g. Mobility, NetWeaver,
Google Apps etc.)

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Center of Expertise

SAP - COE
COE charter
Logistics/Real estate
Differentiators
Center of Expertise Industry & Technology Point Solutions
Mfg/ Mining
Reusable Frameworks & Components
Best practices
Energy & Utilities Tools & Accelerators
Industry White Papers & Technical Documents
Solutions Chemical/Pharma Methodologies & Templates
Technology &
Services
Dairy/ Solution help desk
Printing & Packaging Extended team for project teams
Research on alternate solutions
Research on new product functionality
Basis
Competency development
ABAP
Technology Extensive Application training
Solutions NETWEAVER Industry & Process Appreciation Programs
Proofs of Concept
Mobility Internal projects

BI/BW
COE Toolsets
ECC Solution Manager
Business Knowledge management
CRM/PLM/SCM SAP Document Management Tool
Solutions
FICO/HCM/
Operations

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SAP Practice Highlights

SAP - PRACTICE
Demonstrated Leadership in Global
Support
One of the Technically Competent SAP Extensive experience in more than 6
practice among global outsourcing / countries across Europe, Asia Pacific
offshore providers and US multi-country SAP
16 + projects application support
600 + consultants Technology leader in SAP NetWeaver
Experience in 7 countries and Mobility
ITIL v3 certified delivery managers Ranked # 2 on SAP Developer
Network globally
Proven global delivery model
Expertise in SAP implementations and
Accelerators, tools and methodologies
business best practices through RDS
that help speed up our services, reduce
and cloud based models
risk and cost
Enabling global rollouts using Solution
Manager

would also like to extend my gratitude to our AMS team for their consistent delivery of quality work for
Fortescue. There were several tasks that were directly related to EHP5 project also many that were
indirectly related such as fast tracking the RFCs before the change freeze and the test script
improvements. The response times have been very good across the board and the standard of service has
been excellent.. - Will Conlon Application Lead SAP Solutions
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Leveraging SAP relationship

SAP - ALLIANCE
Customer

Vendor Partner
Alliance Management

Alliance Governance
Direction
SAP ERPandERP
Strategic Review Management team Management team
Initiatives

Vertical Focus Technology Focus Geo Focus


SAP EaE SAP EaE SAP EaE
IBU team Product Mobility Practice Sales team Sales team
dev Team /Product team
certification

Vertical Point Solutions COE Development Go To Market Strategy


COE Methodologies Trainings Events
Vertical Specific GTM Tools Strategic Accounts

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Where we add value

SAP - ENGAGEMENT
Mobility
BI & Analytics
SEM BPS BW ANALYTIC Apps

SCM Enterprise CRM


Ops. Fin. HR Sales
APO PP FICO HRM SD Marketing
SRM MM FSCM HCM SM Service
PM CFM ESS TM Sales
PS BCS/ Analytics
RE EC-CS

SAP NetWeaver SAP PI ABAP BASIS Solution Manager

INDUSTRIES
Manufacturing Mining Energy & Utilities Real-estate Chemical Pharma

Delivery expertise
Business process excellence | Deep industry experience | Engage across lifecycle
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Application Lifecycle Management Support

SAP - ALMS
Typical Application Management Scenarios Balancing Cost and Value

Internally managed Low cost support ERPandERPs approach


outsourcing
Teams typically handling new Lowest skilled resources to Unique partnership approach with
projects and maintenance at the minimize costs clients
same time causing delays
Inability to enhance capabilities to Commitment from clients in a ERP
Specialized skills not available in meet changing business needs and competency center that aims to keep
team and requires high cost actively engage with the business the business community activity
consultants involved
Higher cost specialists needed for
Attrition leading to several unfilled project work ERPandERPs managed services delivery
positions to maximize efficiencies

Fixed capacity team of experts to


Leads to higher costs and Leads to lower return from the enhance application capabilities,
backlogs ERP investment performance and availability

On demand pool of specialists


Center of Expertise

Ramp up and down for projects


ERPandERPs

alignment

Transparent
metrics driven ERPandERPs shared capacity development team
governance ERPandERPs shared/fixed cost application support
Client team in ERP Competency Center

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Application Lifecycle Management Support Service Portfolio

SAP - ALMS
SAP
ENVIRONMENT

Governance & Business As Usual Continuous Value Added


Risk Management Support Improvements Services

Service Level Management Event Management


Proactive Application and ALM Tools Implementation
Escalation Management Incident Management
Interface monitoring Upgrades/Rollouts
Risk Mitigation Strategy Problem Management
Proactive Application Enhancement Projects
Periodic Governance Change Management
support Onsite Resource
reviews Request Management
Optimization of Structures, Deployment
ITSM Establishment Remote Access Operations
Applications and processes

Tools & Accelerators ITIL Aligned Processes Subject Matter Center of Excellence
Leading Best Practices Service Level Agreements ITSM Governance
Continuous Improvements Flexible Models Knowledge Warehouse

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Application Lifecycle Management Support Value Proposition

SAP - ALMS
Improved Application Mgmt. efficiency
Global Delivery Lower total cost of ownership

Process Optimization & Improved service levels to end users


Application Portfolio and quality of delivery
rationalization Cost Frees up client resources to focus on
Innovative delivery models reduction strategic business initiatives
e.g. Global support center Increased flexibility by moving fixed
costs to a variable cost model

Increased Business Effectiveness


Increased process standardization and
Business process productivity leveraging ERP systems
standardization & KPI Increase
improvement Business Ability to fine tune business processes
Value as business needs change
Expand functionality to meet Improved application performance and
changing business needs availability

Keep it Current: Upgrades and Reduction of operational complexity


performance optimization
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Application Lifecycle Management Support Key Focus areas

SAP - ALMS
Dedicated regional AMS team to help clients
choose the right co-sourcing model
1 ITIL gap analysis and roadmap to mature
1 5 support processes
Definition of the Improve Experienced ITIL v3 certified transition
right operational Business managers to lead transitions
model Value
2 ITSM Methodologies to transition from client
team, existing vendor or implementation

Dedicated AMS Center of excellence to drive


benchmarking and improvements

2 ERPandERP 3 ERPandERP developed productivity tools and


accelerators for ongoing upgrades and
4 maintenance activities using Solution
Seamless Innovative Manager 7.1
Transition Delivery
Global support center for mature application
Models
environments

3 4 Competency center models to standardize


team and processes and factory model for
Continuous repetitive development work
Improvement
BPMON tool to measure and monitor
business performance KPIs

5 BFPs assessment to identify opportunities to


replace custom developments and use of
new functionality
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Application Lifecycle Management Support Metrics

SAP - ALMS
Metrics Category Application Build Application Run
Performance & Schedule Adherence First Call Resolution (L1)
Quality Effort Adherence SLA Performance
UAT defects, UAT defect leakage % Ticket Rejection Index
Phase containment Ticket customer satisfaction rating
System performance trend
System outage and outage duration
reduction
Productivity Delivery units per person month Tickets resolved per100 hours of effort
Enhancement management index Ticket backlog management index

Cost Team Mix Onsite : Offshore Support Cost per concurrent user

Proactive RCA completion index


Maintenance Repeat ticket index
Overall Customer Satisfaction
engagement level Risk tracker
metrics Documentation updates
Proactive improvement recommendations

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Application Lifecycle Management Support Global Delivery Center

SAP - ALMS
On Site User or
Client Service
Desk

Service request management


Service Desk Call tracking
Call status reporting
Call triage
First call resolution

Application
SAP
Support
GDC opens trouble ticket Hosting Application
GDC solicits Services Administration 1. Functional problem resolution
recommendation for
1. Application admin 2. Configuration changes
resolution Resolve issues related to:
Apply patch set updates 3. Specialized training
GDC provides customer with Network
resolution information Promote to production 4. Batch process support
Database
Change control initiation 5. Break/fix
Operating system
6. Minor enhancements
Hardware 2. Basis/Application DBA services
Storage Optimization
3. Security support

Event Management | Incident Management | Continuous Improvement | Request fulfillment

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Why Global Delivery Center

SAP - ALMS
Streamlined operational model that is difficult to replicate in a dedicated center
Right expertise and senior management team in place to be leveraged across project
teams
Expertise to execute using a standardized ITIL based processes and tools
Dedicated productivity office to constantly pilot and improve tools and processes
Dedicated monitoring and response team across projects to improve service levels
Shared knowledge base to leverage lessons learnt from other clients
Large pool of experienced resources to mitigate against attrition risk
Optimum cost option and value for money

Improved service levels due to larger pool of experienced resources with clear
demarcation of responsibilities and specialization

Significant cost advantage as compared to a dedicated support model

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What we guarantee with ALMS

SAP - ALMS
Traditional IT Spend
Business
Change
New Solutions
Target IT Spend with ERP ALMS

Business
Application Change
New Solutions Enablement
Enhancements
Fixed
Operational
Costs
Application Enhancements
Application Support Fixed
IT & AD Operational
Transformation Costs
Application Support
Application
Maintenance Application Maintenance

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What we provide as value adds

SAP - ALMS
Solution Documentation ITSM Upgrade Management

Solution Implementation Technical Operations Custom Code Management

Template Management Business Process Operations HA and DR

Test Management BPMON Archiving

Change Control Management Maintenance Management

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SAP - ABAP

SAP - ALMS
Practice Highlights Key Execution Highlights
Successful execution of End to End work packages
143+ SAP ABAP, Workflow consultants In-house ABAP Development Process Model
Worked with multiple high profile customers across verticals ( Retail On-site / Off-shore model for speedy, cost
& Logistics, Energy, Utilities, Finance, and Manufacturing) across effective Custom solutions
geographies
Pilots: ADS and HDS
Leveraging business partnerships with key players SAP CD
Integration: Proxies and WebDynpro ABAP for HCM
Self Services
Center of Excellence (CoE)

Expertise Building and


Process Improvement
Knowledge management

A standardized Custom code


Solution Definition S
methodology for the Management Cockpit
Development & Test u
lifecycle of the Efficient Quality Qualification Delivery &
development projects Management in all Effort estimation Acceptance
Specification p
Well defined developments Solution definition Design Component Validation
Code/Program/Performa Scope finalization Realization Standards verification p
Approach Notes
nce Standards
Best Practices &
Acceptance criterion Unit Test Acceptance Testing o
Functional and Documentation
Standardized Estimation Learning Integration Test r
Methodology
Customer Industry t
Overviews
Templates
Quality is the crux of Custom development
projects
Reusable assets

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SAP BASIS and Solution Manager

SAP - ALMS
Practice Highlights Key Execution Highlights
Successful execution of EhP x upgrades
70+ SAP BASIS, Solution Manager consultants 24x7 Remote Support of very high profile customers
Worked with multiple high profile customers across geographies Test Strategy and Execution using Solution Manager
7.1
Leveraging business partnerships with SAP
Implementation of Solution Manager 7.1
Implementation of DRs and HA set up
OS/DB Migrations
Center of Excellence (CoE) Archiving Implementation
Technical upgrade in record time
Expertise Building and Event management in shared model
Process Improvement
Knowledge management Entire gamut of OS and DB support

A standardized BOM ( Basis operational


methodology for the Manual)
lifecycle of the Efficient Quality
application Management in all
Well defined service deliverables
catalogue for event, Approach Notes
incident management
Best Practices &
and continuous
Learning
improvement
Templates
Availability of system
with 99.9+ up time Complete ownership
based learning
Technology adoption Catalogue based remote access support and
Reusable assets
operations

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SAP - BW

SAP - ALMS
Practice Highlights Key Execution Highlights
Successful execution of End to End BI/BW projects
30+ SAP BI/BW consultants In-house BW Development Process Model
Worked with multiple high profile customers across verticals ( Retail On-site / Off-shore model for speedy, cost
& Logistics, Energy, Utilities, Finance, and Manufacturing) across effective BW solutions
geographies
Pilots: HANA,SEM BPS Manual, Planning, BW-
Leveraging business partnerships with key BW players Portals, Integration, BEx Maps & VC/WAD, BW Data
Mining Prototype
Center of Excellence (CoE)

Knowledge Management
Process Improvement Expertise Building
and Helpdesk

Report Needs Analysis Health Check Monitor Approach Notes BW Skill Matrix
BW Data load Dashboard Manual Planning Best Practices &
BW Upgrade Framework Prototype Learnings

DaRT Execution Management Cockpit Customer Industry


Framework Prototype Overviews

BW Performance BW-CRM Analytics Templates


Improvement Prototype
Business Intelligence
Cross product Issue Resolution
integration Portals, Database

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SAP NetWeaver and Mobility

SAP
Practice Highlights Key Execution Highlights
Mobile Apps POCs in SAP Store
Over 55+ SAP Consultants
Global State of art NetWeaver CoE, Dedicated Skill
SUP 2.5 Expertise PhoneGap, HTML 5, Appcilirator and Afaria
Focus
Unique partnership with SAP for accelerated learning, ramp-up
ESOA Workshops across the Globe 25+
partnership, knowledge building through business scenarios
workshops/year attended
Thought leadership Ranked Global 21 on SDN for contribution
Provide End-to-end solutions around PI, EP (TREX),
BW, MDM, BPM, BRM and BRF+
Center of Excellence (CoE)

Mobile Apps NetWeaver Process Integration


Research Areas
SUP based enterprise XApps (composite Business Activity
level mobile apps application) built using Monitoring using PI7.3 Extended facing using AJAX framework
Mobile 365 SAP NetWeaver and BRM in Portal
platform
Mobile Apps using device SAP business objects Security and Authentication
agnostics Business Process integration with xECM
Automation using business workspace
CRM 7.x web user Interface
Mobile Apps for
Business Rules, BPM
Productivity Goole Apps and SAP Portal knowledge repository integration
and BRF+
Analytics integration with Alfresco
Creation of Business
Management packages
reporting and
Dashboards

ESS and MSS Apps are available in SAP Stores


http://ecohub.sap.com/store/mobility/catalog/#!solution:MSSLeaveApp

http://ecohub.sap.com/store/mobility/catalog/#!solution:ESS-LeaveApps
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SAP Operations

SAP
Practice Highlights Key Execution Highlights
190+ SAP consultants worldwide Projects on Strategic purchasing and sourcing,
Operational Procurement, Supplier Collaboration
Rich industrial and cross functional experience
GATP Demo for a forest products company
Skill areas include SAP MM, PP, PM, PS, WM, SD, APO, SRM & SCM Macro development prototype for a large dental care
Expertise in APO areas like DP, SNP, PPDS, GATP, ICH, EM, CIF, Live company
Cache Industry Specific Solution Approach
Pharma RDS
Implementation of VIM using Open Text and support
Center of Excellence (CoE)

Knowledge Management
Process Improvement Expertise Building
and Helpdesk
Logistics Skill Matrix
Template and roll out Proof of concept on Best Practices
framework new products like:
Case Study documents
BFP Upgrade tool kit APO Inventory and project learnings
Smart Sourcing Solution SRM Strategic Sourcing SCM Solution Set
SRM Scoping and Solution development Industry specific
Deployment framework with RDS in process knowledge
Pre-configured Pharma repositories
client/Building Blocks Dairy Active support on
Real estate project issues
Mining Domain wise
Print solution etc distribution list
Cross product
integration with BW

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SAP Human Capital Management

SAP
Practice Highlights Key Execution Highlights
55+ SAP consultants worldwide Projects on ECM executed

Rich OM, PA, Time and Payroll and cross functional experience Projects in Employee File Management and LSO
eSeparation POC
Skill areas include SAP ESS, MSS, eSeparation, eRecruitment, PMS,
OM, PA ve time management and +ve time
CATS, Enterprise Compensation Management etc management
Nakisa Pay roll- India, Middle east and Australia
HCM Processes and forms Workforce management
eForms-Policy management implemented for global
Employee File management/ LSO
giant
Center of Excellence (CoE)

Resource Skill Matrix


Knowledge Management
Process Improvement Expertise Building
and Helpdesk

Template and roll out Proof of concept on Best Practices


framework new products like:
Case Study documents
BFP Upgrade tool kit LSO and project learning
Smart recruitment Employee file HCM Solution Set
Solution management
Country specific
Pre-configured CATS process / statutory
client/Building Blocks Enterprise knowledge repositories
Compensation Active support on
management project issues
eSeparation Domain wise
Archivelink distribution list

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SAP Financials

SAP
Practice Highlights Key Execution Highlights
105+ SAP consultants worldwide End to End Implementations
Expertise in the areas of Financial & Mgmt Consolidation, Treasury, Global Template Definition

Compliances, AP, AR, GL, FA, Credit Management, Dispute & Rollouts: Multi Location
Enterprise wide backbone deployment
Collection, Bills Processing, Planning & Budgeting Applications,
Pilots: SEM BPS Manual Planning, BW-FICO
FSCM, etc
Analytics, BW Data Mining Prototype
Custom Solution Development: Payables Imaging Sol., Job Costing Point Solutions: Reporting Needs Analysis,
Solution, Accounts Receivables & Credit Risk Mgmt, Lockbox Analytics Off shoring, R3 Health Check monitor
processing
Consolidation Data migration, Country specific reporting

Center of Excellence (CoE)

FI Skill Matrix
Knowledge Management
Process Improvement Expertise Building
and Helpdesk

Methodologies External, internal Capture experiences


Tools & Templates training
White papers
BFPs Internal projects
Best practice repository
Prototypes
Re usable components
Functional, technical
support for projects
Problem resolution

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SAP CRM Charter

SAP
SAP product development team
Marching towards Global Resource training and
Alliance Partnership certification
Implementation Methodology
Internal training
Tools and Templates
CRM User Group, War
Rooms and Discussion
Boards
Approach notes, technical
papers
Vendor
Relationship
Product Knowledge
Accelerators Management

SAP CRM CoE

Technology Solution
Integration Demo Labs

Customer
`
Orientation

Cross product
integration - APO, BW Real Life Scenario
Responses to RFPs/ RFQs
SAP NetWeaver Simulation
Solution Architecting and
technology platform Ready Sandbox and Quality
Process Consulting services
SAP ECC, legacy system environment
Client meeting, presentations
interfaces Prototype walk through

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Case studies Application Support

Industry Mining, Public Sector, Utilities and Chemicals


Customers World third biggest Iron Mining Company
Australias State Government
GreenKo Power
Heritage Foods

Country / language Australia /India / English


Modules Supported FICO,SD,MM,PM,QM,HCM,EP, ABAP, BI,BASIS, Workflow and Australian
taxation
FICO, PSCD, PS,MM, SRM, xECM, PM, VIM, EP, XI, uPerform, Abap,
Workflow, and Australian taxation
FICO, MM, PP/QM, PM, HCM , Abap, Basis and Indian Taxation
FICO, SD,MM,PP,QM,HCM Abap, Basis and Indian Taxation
Key benefits 24x7 Support, Partial FTE per module, lower TCO, Quality and ITIL v3
Service Delivery

Components SAP ERP 6.0 and allied components/ RWD products/ HP-
QC/QTP/TAO/TDMS/Solution Manager Implementation/ Upgrades
Support time
1 year to Multi year contracts
lines/baseline

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Case studies Implementation

Industry Manufacturing, Utilities, Real Estate and Chemicals


Customers Major Cement manufacturer
GreenKo Power
Ratnagiri
Heritage Foods

Country / language India / English

Modules Implemented
FICO,SD, MM, PP, QM, HCM and Indian Taxation
FICO, MM, PP/QM, PM, HCM and Indian Taxation
FICO, RE-FX,MM,SD,PS and Indian Taxation
FICO, SD,MM,PP,QM, BI, HCM and Indian Taxation

Key benefits
All projects implemented within Time lines, Budget and with Quality

Components
SAP ERP 6.0 / BI-BObj

Impl.time/baseline
3 months to 6 Months

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Case studies Custom Development

Modules HCM, SD, MM, FICO, CRM, PP,QM


Customers Various customers with different verticals

Country / language US/Australia /Middle East/India / English

Nature of Developments Work flows, Reports, Enhancements, Bolt-ons, Interfaces and Exits

Key benefits Developments are as per SAP Best practices, Code being tested by CODE
INSPECTOR of SAP before delivery, best pricing model

Components SAP ERP 6.0 with ABAP4 and CRM 7.0

Support time 1 month/1 FTE/1 Object to Multi year , Multiple FTE and Sub-Module
lines/baseline Developments

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NEXT STEPS PLEASE

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