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Storage Center

SC200 and SC220 Enclosures

Service Guide
Storage Center SC200 and SC220 Enclosures Service Guide
Document Number: 690-030-001

Revision Date Description


A September 2012 Initial release.
B December 2012 Updated the document template.

Notes, Cautions, and Warnings

Note: Indicates important information that helps you complete a procedure.

Caution: Indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

Warning: Indicates that failure to follow directions could result in property damage, personal injury,
or death.

Copyright Notice and Trademarks


2012 Dell Inc.
Trademarks used in this text: Dell, the Dell logo, and Compellent are trademarks of Dell Inc.

Contacting Dell Technical Support Services


For technical support, go to support.dell.com/compellent/.
Contents

1 About the SC200/220 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1


SC200 and SC220 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SC200 and SC220 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SC200 and SC220 Monitoring and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Enclosure Management Module Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hard Drive Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Replacing SC200/220 Components . . . . . . . . . . . . . . . . . . . . . . . 7


Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Pre-Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Phone Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contact Dell Technical Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Shut Down the Controller(s) and Enclosure(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing Power Supply/Cooling Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Identifying the Failed Power Supply/Cooling Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Replacing a Power Supply/Cooling Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Replacing Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hard Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Identifying the Failed Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing an Enclosure Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Identifying the Failed Enclosure Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacing an Enclosure Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replacing the Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Replacing Rack Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Post-Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Start Up the Controller(s) and Enclosure(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phone Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contact Dell Technical Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Troubleshooting SC200/220 Components . . . . . . . . . . . . . . . . . . 25


Troubleshooting Power Supply/Cooling Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dell Compellent iii


Contents

Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26


Troubleshooting Enclosure Management Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4 SC200/SC220 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

iv Storage Center SC200 and SC220 Enclosures Service Guide


1 About the SC200/220

The SC200 and SC220 Enclosures Service Guide provides information about enclosure
service and maintenance. The information provided in this Service Guide is intended to be
used only by Dell-certified service engineers.

Contents
SC200 and SC220 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Enclosure Management Module Features and Indicators . . . . . . . . . . . . . . . . . . . . . . . 4
Hard Drive Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SC200 and SC220 Overview


A Storage Center enclosure holds the physical disks that provide storage. The interface
between the controller IO cards and the enclosure is referred to as back-end connectivity.

SC200 and SC220 Hardware


The Storage Center SC200 and SC220 are 2U size SAS enclosures. The SC200 enclosure
supports up to 12 3.5-inch hard drives installed in a four-column, three-row configuration.
The SC220 enclosure supports up to 24 2.5-inch hard drives installed vertically side-by-
side. The SC200 and SC220 enclosures ship with two power supply/cooling fan modules
and two redundant enclosure management modules (EMMs).

SC200 and SC220 Monitoring and Diagnostics


The Storage Center OS generates alert messages for temperature, IO module, fan, disk,
and power conditions for Storage Center components. Use the Storage Center System
Manager to view these alerts.
The SC200 and SC220 enclosures also have LED indicators to notify you of a possible
problem with the enclosure.

Note: Dell OpenManage Server Administrator is not available for SC200 and
SC220 enclosures.

Dell Compellent 1
Chapter 1 About the SC200/220

Front-Panel Features and Indicators


The front panel shows the enclosure and power status.

Figure 1. SC200 Front Panel Features and Indicators

Figure 2. SC220 Front Panel Features and Indicators

Item Name Icon Description


1 Enclosure status Lights when the enclosure power is on.
indicator Off: No power
On steady blue: Normal operation
Blinking blue: Indicates that Storage Center is identifying
the enclosure
On steady amber: Enclosure is turning on or was reset
Blinking amber: Enclosure is in the fault state

2 Power status Lights when at least one power supply is supplying power to the
indicator enclosure.
Off: Both power supplies are off
On steady green: At least one power supply is providing
power to the enclosure

3 Hard drives SC200: Up to 12 3.5-inch hard drives


SC220: Up to 24 2.5-inch hard drives

2 Storage Center SC200 and SC220 Enclosures Service Guide


Back-Panel Features and Indicators

Back-Panel Features and Indicators


The back panel shows power indicators.

! !

Compellent SC2

Compellent SC2

4 5 6
Figure 3. SC200/SC220 Back Panel Features and Indicators

Item Control/Feature Icon Description


1 DC power indicator Green: Normal operation. The power supply
module is supplying DC power to the enclosure.
Off: Power switch is off, the power supply is not
connected to AC power, or there is a fault condition

2 Power supply/cooling Amber: Power supply/cooling fan fault is detected


fan indicator Off: Normal operation

3 AC power indicator Green: Power supply module is connected to a


source of AC power, whether or not the power
switch is on
Off: Power supply module is disconnected from a
source of AC power

4 Power switches (2) Controls power for the enclosure. There is one switch
for each power supply/cooling fan module.

5 Power supply/cooling Contains a 700 W power supply and fans that provide
fan modules (2) cooling for the enclosure

6 Enclosure Management EMMs provide the data path and enclosure


Modules (2) management functions for the enclosure

Dell Compellent 3
Chapter 1 About the SC200/220

Enclosure Management Module Features and Indicators


SC200 and SC220 enclosures include two EMM IO modules in two interface slots.

Compellent SC2

1 2 3 4 5 6 7

Figure 4. SC200/SC220 EMM Features and Indicators

Item Control/Feature Icon Description


1 System status indicator Not used on SC200/SC220

2 Debug port For engineering use only

3 SAS port A (in) Connect to the controller or to other enclosures

4 In port link status Green: All the links to the port are connected
indicator Amber: One or more links are not connected
Off: Enclosure is not connected

5 SAS Port B (out) Connect to the controller or to other enclosures

6 Out port link status Green: All the links to the port are connected
indicator Amber: One or more links are not connected
Off: Enclosure is not connected

7 EMM status indicator Steady green: Normal operation


Amber: Enclosure did not boot or is not properly
configured
Blinking green: Auto update in process
Blinks amber twice: Enclosure is unable to
communicate with other enclosures
Blinks amber four times: Firmware update failed
Blinks amber five times: Firmware versions are
different between the two EMMs

4 Storage Center SC200 and SC220 Enclosures Service Guide


Hard Drive Indicators

Hard Drive Indicators


The hard drives include status indicators.
2

Figure 5. SC200 Hard Drive Indicators

2
1

Figure 6. SC220 Hard Drive Indicators

Item Feature Indicator Code


1 Hard drive activity indicator Blinking green: Indicates drive activity
Steady green: Indicates no drive activity

2 Hard drive status indicator Steady green: Normal operation


Off: No power to the drive
Blinks amber four times per second: Drive failed

Dell Compellent 5
Chapter 1 About the SC200/220

6 Storage Center SC200 and SC220 Enclosures Service Guide


2 Replacing SC200/220 Components

This section describes how to replace field replaceable units (FRUs) inside the SC200 and
SC220 enclosures. This document assumes the installer has already received and is ready
to install the appropriate replacement part in the enclosure.

Contents
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing Power Supply/Cooling Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Replacing Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing an Enclosure Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replacing the Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Replacing Rack Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Post-Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Safety Precautions
Always follow these safety precautions to avoid injury and damage to the enclosure.

Electrical Safety Precautions


Always follow electrical safety precautions to avoid injury and damage to the enclosure.

Warning: Disconnect power from the enclosure when removing or installing


components that are not hot-swappable. When disconnecting power, first power
down the controller(s) and enclosure(s) using the Storage Center System Manager
and then unplug the power cords from all the power supply/cooling fan modules in
the enclosure.

Know the locations of the equipment power switches and the room's emergency power-
off switch, disconnection switch, or electrical outlet.
Do not work alone when working with high voltage components.
Do not use mats designed to decrease electrostatic discharge as protection from
electrical shock. Instead, use rubber mats that have been specifically designed as
electrical insulators.

Dell Compellent 7
Chapter 2 Replacing SC200/220 Components

The power supply power cord must include a grounding prong and must be plugged into
grounded electrical outlets.

General Safety Precautions


Always follow general safety precautions to avoid injury and damage to the enclosure.

Warning: To avoid injury, do not attempt to the lift the enclosure by yourself. Always
get assistance when lifting the enclosure.

Keep the area around the chassis clean and free of clutter.
Place the chassis cover and any system components that have been removed away
from the enclosure or on a table so that they are not in the way of foot traffic.
While working on the enclosure, do not wear loose clothing such as neckties and
unbuttoned shirt sleeves, which can come into contact with electrical circuits or be
pulled into a cooling fan.
Remove any jewelry or metal objects from your body because they are excellent metal
conductors that can create short circuits and harm you if they come into contact with
printed circuit boards or areas where power is present.

Caution: To ensure proper enclosure cooling, hard drive blanks must be installed in
any hard drive bay that is not occupied.

After you are done accessing the inside of the enclosure, close the cover and secure
the enclosure to the rack with the retention screws after ensuring that all connections
have been made.

Electrostatic Discharge Precautions


Always follow electrostatic discharge (ESD) precautions to avoid injury and damage to the
enclosure.
ESD is generated by two objects with different electrical charges coming into contact with
each other. The resulting electrical discharge can damage electronic components and
printed circuit boards.
It is recommended that you always use a static mat and static strap while working on
components in the interior of the enclosure.
Observe all conventional ESD precautions when handling plug-in modules and
components.
Use a suitable ESD wrist or ankle strap.
Avoid contact with backplane components and module connectors.
Keep all components and printed circuit boards (PCBs) in their antistatic bags until
ready for use.

Pre-Replacement Procedures
Before replacing a FRU in the SC200 and SC220 enclosures, perform a Phone Home and
contact Dell Technical Support Services. In addition, if the FRU is not hot-swappable, the
controller(s) and enclosure(s) must be shut down.

8 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing the Front Bezel

Phone Home
Perform a Phone Home in the Storage Center System Manager to send the current system
information to Dell Technical Support Services. The System Manager displays the Phone
Home status and indicates when the process is completed successfully.
1 From the Storage Management menu, select System Phone Home
Phone Home. The System Manager displays previous Phone Home events.
2 Click Phone Home Now. The Phone Home wizard appears.
3 Click OK. The Phone Home wizard displays the status of each item that is being sent.
Items that are being sent will have a status of In Progress. Once completed, this status
will change to Success if the Phone Home has completed successfully, or Failure if the
Phone Home could not be completed.
4 When all items have been sent successfully, click Close.

Contact Dell Technical Support Services


Contact Dell Technical Support Services to let them know that you will be performing a
repair, and request that they suspend alerts for the enclosure. Ask Dell Technical Support
Services for a pre-installation system check.

Shut Down the Controller(s) and Enclosure(s)


If the FRU is not hot-swappable, use the Storage Center System Manager to shut down the
controller(s) and enclosure(s). Shutting down the controller(s) and enclosure(s) results in a
system outage, so plan to perform these procedures during a maintenance window.
1 Before shutting down the controller(s) and enclosure(s), make sure you identify the
failed part.
2 From the Storage Management menu, select System Shutdown/Restart. The
Shutdown/Restart dialog box appears.
3 Select Shutdown and click OK.
4 When the controller(s) and enclosure(s) are shut down, unplug the power cables from
the enclosure.

Replacing the Front Bezel


The front bezel is a cover for the front panel of the enclosure.
When replacing some FRUs, you may need to remove the front bezel. In these cases, the
replacement procedure in this document refers to these instructions.
1 Use the system key to unlock the keylock at the left end of the bezel.
2 Lift the release latch next to the keylock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from the enclosure.

Dell Compellent 9
Chapter 2 Replacing SC200/220 Components

3
2

4
1

Figure 7. Replacing the Front Bezel


1 Front bezel
2 Keylock
3 Release latch
4 Hinge tab

5 Hook the right end of the replacement bezel onto the enclosure.
6 Insert the left end of the bezel into the securing slot until the release latch snaps into
place.
7 Secure the bezel with the keylock.

Replacing Power Supply/Cooling Fan Modules


The SC200 and SC220 enclosures support two 700 W AC hot-swappable power supply/
cooling fan modules. The fans that cool the enclosure and the power supplies are
integrated into a module and cannot be replaced separately. If one module fails, the second
module continues to provide power to the enclosure.

Note: When a power supply/cooling fan module fails, the fan speed in the remaining
module increases significantly to provide adequate cooling. The fan speed
decreases gradually when a new power supply/cooling fan module is installed.

Identifying the Failed Power Supply/Cooling Fan Module


To determine which power supply/cooling fan module failed, use the Storage Center
System Manager.
1 In the System Tree, expand the Enclosures entry.
2 Expand the failed enclosure entry (indicated with a red dot).
3 Click Power Supplies. The status of each power supply/cooling fan module is
displayed.
4 To see the location of the failed module, click on the failed power supply/cooling fan
module entry to display a rear view of the enclosure.

10 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing Power Supply/Cooling Fan Modules

Figure 8. Power Supplies/Cooling Fan Module Status and Rear View of the Enclosure

Replacing a Power Supply/Cooling Fan Module


Use this procedure to replace failed power supply/cooling fan modules.
1 Perform a Phone Home and contact Dell Technical Support Services as described on
page 8. Power supply/cooling fan modules can be replaced one at a time without
shutting down the enclosure.
2 Turn off the power supply/cooling fan module.
3 Remove the hook-and-loop strap that secures the power cable and then disconnect the
power cable from the power supply/cooling fan module.
4 Press the release tab and slide the power supply/cooling fan module out of the chassis
using the power supply/cooling fan module handle.

Caution: The power supply/cooling fan modules are heavy. To avoid injury, use
both hands while removing the module.

Dell Compellent 11
Chapter 2 Replacing SC200/220 Components

2
3

Figure 9. Removing a Power Supply/Cooling Fan Module


1 Power supply/cooling fan module
2 Release tab
3 Power supply/cooling fan module handle
4 Power switch

5 Slide the replacement power supply/cooling fan module into the chassis until it is fully
seated and the release tab clicks into place.
6 Connect the power cable to the power supply/cooling fan module and make sure the
cable is plugged into a power outlet.
7 Secure the power cable using the hook-and-loop strap.

Figure 10. Securing the Power Cable


1 Hook-and-loop strap

8 Turn on the power supply/cooling fan module.

12 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing Hard Drives

Note: Allow several seconds for the enclosure to recognize the power supply/
cooling fan module and determine its status. When functioning properly, the
power supply/cooling fan modules AC power LED turns green and the power
supply/cooling fan LED is off. In addition, the power supply status indicator turns
green in the Storage Center System Manager.

9 In the Storage Center System Manager, make sure that the replacement power supply
is recognized and shown as up and running.
10 Perform a Phone Home and contact Dell Technical Support Services as described on
page 24.

Replacing Hard Drives


The SC200 and SC220 enclosures support hot-swappable hard drives. The SC200
enclosure supports up to 12 3.5-inch hard drives installed in a four-column, three-row
configuration. The SC220 enclosure supports up to 24 2.5-inch hard drives installed
vertically side-by-side. Hard drives are connected to a backplane through hard drive
carriers. Hard drive blanks are installed in the hard drive bays that are not occupied.

Hard Drive Numbering


Hard drives are numbered on the enclosure.
SC200 hard drives are numbered 0-11, from left to right and top to bottom, starting with 0
on the upper left side.
Table 1. SC200 Hard Drive Numbering

0 1 2 3

4 5 6 7

8 9 10 11

SC220 hard drives are numbered 0-23, left to right.


Table 2. SC220 Hard Drive Numbering

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Identifying the Failed Hard Drive


To determine which hard drive failed, use the Storage Center System Manager.
1 In the System Tree, expand the Enclosures entry.
2 Expand the failed enclosure entry (indicated with a red dot).
3 Click Disks. The status of each hard drive is displayed.
4 To see the location of the failed hard drive, expand the Disks entry, and click on the
failed hard drive entry to display a front view of the enclosure.

Dell Compellent 13
Chapter 2 Replacing SC200/220 Components

Figure 11. Hard Drives Status and Front View of the Enclosure

Replacing Hard Drives


Use this procedure to replace failed hard drives.
1 Perform a Phone Home and contact Dell Technical Support Services as described on
page 8. Hard drives can be replaced one at a time without shutting down the
enclosure.
2 Remove the front bezel as described on page 9.
3 Press the release button to open the hard drive carrier release handle.
4 Slide the hard drive out until it is free of the hard drive bay.

14 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing Hard Drives

Figure 12. Removing an SC200 Hard Drive


1 Hard drive
2 Release button
3 Hard drive carrier release handle

Dell Compellent 15
Chapter 2 Replacing SC200/220 Components

2
1

Figure 13. Removing an SC220 Hard Drive


1 Hard drive
2 Release button
3 Hard drive carrier release handle

5 Press the release button on the replacement hard drive to open the hard drive carrier
release handle.

Note: Handle the hard drive by the plastic part of the hard drive carrier or the
handle.

6 Insert the hard drive carrier into the hard drive bay until the carrier contacts the
backplane.

Caution: Do not remove the hard drive blanks that are installed in hard drive
bays that are not occupied. They are needed to ensure proper enclosure cooling.

7 Close the hard drive carrier handle to lock the hard drive in place.

16 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing an Enclosure Management Module

Note: Allow several seconds for the enclosure to recognize the hard drive and
determine its status. When functioning properly, the hard drives status LED turns
green. In addition, the hard drive indicator turns green in the Storage Center
System Manager.

8 Replace the front bezel as described on page 9.


9 In the Storage Center System Manager, make sure that the replacement hard drive is
recognized and shown as up and running. If the Storage Center System Manager
informs you that there are unassigned disks, see the Storage Center System Manager
Administrators Guide for instructions on managing unassigned disks.
10 Perform a Phone Home and contact Dell Technical Support Services as described on
page 24.

Replacing an Enclosure Management Module


The SC200 and SC220 enclosures support redundant hot-swappable enclosure
management modules (EMMs).
EMMs provide the following data path and enclosure management functions for the
enclosure:
Monitoring and controlling enclosure environment elements such as temperature, fan,
power supplies, and enclosure LEDs
Controlling access to hard drives
Communicating enclosure attributes and states to the enclosure

Identifying the Failed Enclosure Management Module


To determine which EMM failed, use the Storage Center System Manager.
1 In the System Tree, expand the Enclosures entry.
2 Expand the failed enclosure entry (indicated with a red dot).
3 Click IO Modules. The status of each EMM is displayed.
4 To see the location of the failed EMM, expand the IO Modules entry, and click on the
failed EMM entry to display a rear view of the enclosure.

Dell Compellent 17
Chapter 2 Replacing SC200/220 Components

Figure 14. EMM Status and Rear View of the Enclosure

Replacing an Enclosure Management Module


Use this procedure to replace failed EMMs.
1 Perform a Phone Home and contact Dell Technical Support Services as described on
page 8. EMMs can be replaced one at a time without shutting down the enclosure.
2 Disconnect the cables connected to the EMM. Make sure all of the cables are labeled.
3 Push down on the release tab and pull the release lever away from the chassis.
4 Grasp the release lever and pull the EMM away from the chassis.

Figure 15. Replacing an EMM


1 EMM
2 Release lever
3 Release tab

18 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing the Control Panel

5 Insert the replacement EMM into the EMM bay until it is fully seated.
6 Push the release lever toward the chassis until it clicks into place.
7 Connect all the cables to the EMM.
8 Perform a Phone Home and contact Dell Technical Support Services as described on
page 24.

Replacing the Control Panel


The SC200 and SC220 enclosures contain a control panel that shows the enclosure and
power status. The control panel is not hot-swappable.
Use this procedure to replace a failed control panel.
1 Perform a Phone Home, contact Dell Technical Support Services, and shut down the
controller(s) and enclosure(s) as described on page 8.
2 Remove the hard drives contained in the following slots as described on page 13:
Slots 0, 4, and 8 in an SC200
Slots 0 to 5 in an SC220
Note the slot position of each hard drive as you remove it. After replacing the control
panel, the hard drives will need to be reinstalled in the same slot position.
3 Release the control panel as follows and then slide the control panel out of the chassis.
On an SC200, push the release tab toward the front of the enclosure.
On an SC220, pull the release pin toward the front of the enclosure.

1
2

Figure 16. Replacing the SC200 Control Panel


1 Control panel
2 Release tab

Dell Compellent 19
Chapter 2 Replacing SC200/220 Components

Figure 17. Replacing the SC220 Control Panel


1 Control panel
2 Release pin

4 Align the replacement control panel with the slot on the enclosure.
5 Slide the control panel into the enclosure until:
The SC200 release tab clicks into place.
The SC220 release pin clicks into place.
6 Replace the hard drives in their respective slots as described on page 13.
7 Start up the controller(s) and enclosure(s), perform a Phone Home, and contact Dell
Technical Support Services as described on page 24.

Replacing the Backplane


The hard drive carriers connect to a backplane inside the SC200 and SC220 enclosures.
The backplane is not hot-swappable.
Prerequisites
A #2 Phillips screwdriver is required.
Steps
Use this procedure to replace a failed backplane.
1 Perform a Phone Home, contact Dell Technical Support Services, and shut down the
controller(s) and enclosure(s) as described on page 8.
2 Remove all hard drives as described on page 13. Note the slot position of each hard
drive as you remove it. After replacing the backplane, the hard drives will need to be
reinstalled in the same slot position.
3 Remove both EMMs as described on page 17.
4 Remove both power supply/cooling fan modules as described on page 10.
5 Remove the control panel as described on page 19.
6 Remove the screws that secure the EMM/power supply cage to the chassis.
7 Grasp the cage removal ring at the center of the enclosure and pull the EMM/power
supply cage toward the back of the chassis.
8 Lift the EMM/power supply cage away from the chassis.

20 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing the Backplane

1
Figure 18. Removing the EMM/Power Supply Cage
1 EMM/power supply cage
2 Screws (6)
3 Cage removal ring

9 Loosen the captive screw that secures the backplane to the chassis.
10 Remove the screws that secure the backplane and pull the backplane out of the
enclosure.
1

Figure 19. Replacing the SC200 backplane


1 Backplane
2 Captive screw
3 Screws (5)

Dell Compellent 21
Chapter 2 Replacing SC200/220 Components

Figure 20. Replacing the SC220 backplane


1 Backplane
2 Captive screw
3 Screws (4)

11 Align the holes on the replacement backplane with the pins on the enclosure.
12 Tighten the captive screw to secure the backplane to the chassis.
13 Replace the screws that secure the backplane.
14 Align the slots on the EMM/power supply cage with the tabs on the chassis.
15 Push the EMM/power supply cage toward the front of the enclosure.
16 Replace the screws that secure the EMM/power supply cage to the chassis.
17 Replace the control panel as described on page 19.
18 Replace both power supply/cooling fan modules as described on page 10.
19 Replace both EMMs as described on page 17.
20 Replace the hard drives in their respective slots as described on page 13.
21 Start up the controller(s) and enclosure(s) as described on page 24.
22 Use the controller CLI to reset the new Service tag of the replacement backplane to the
original enclosure Service tag.
a Locate the Service tag label on the power supply cage and note the Service tag
value.
b Connect a laptop to the controller (not the enclosure) serial port using RS-232
cables. If connecting from a USB port, use a USB to RS-232 converter.
c Power up the laptop.
d Open a terminal emulator or a command-line interface and configure the connection
as described below:

Setting Value
Emulation VT220

Column Mode 132

Connection Serial Port

Connection Type Direct

Baud Rate 115,200

Parity None

22 Storage Center SC200 and SC220 Enclosures Service Guide


Replacing Rack Rails

Setting Value
Data Bits 8

Stop Bits 1

Flow Control Hardware or default

Note: To facilitate troubleshooting, enable logging for the session.

e Turn off line wrapping.


f Press Enter several times to initiate the connection. The terminal echoes back to
indicate that connectivity has been established. If the prompt > is not displayed,
verify that the communications settings are correct and the physical serial
connection is good.
g Enter the following command to switch to developer mode:
shellaccess developer
h Enter the following command and note the jbod index and enclosure values
displayed in the output:
jbod enclosure show
i Enter the following command to reset the Service tag. Replace jbod_index and
enclosure with the values determined in Step h and service_tag with the value
determined in Step a.
jbod enclosure setServiceTag <jbod_index> <enclosure> ServiceTag
"<service_tag>"
23 Perform a Phone Home and contact Dell Technical Support Services as described on
page 24.

Replacing Rack Rails


Rack rails are used to install SC200 and SC220 enclosures into a rack.

Note: This procedure contains high-level steps. For detailed instructions, see
Rack Installation Instructions at http://support.dell.com/support/edocs/systems/
md1220/en/index.htm.

Use this procedure to replace rack rails.


1 Shut down the controller(s) and enclosure(s) as described on page 8.
2 Remove the enclosure from the rack rails.
3 Remove the rack rails from the rack.
4 Install the replacement rack rails in the rack.
5 Install the enclosure in the rack rails.
6 Start up the controller(s) and enclosure(s) as described on page 24.

Dell Compellent 23
Chapter 2 Replacing SC200/220 Components

Post-Replacement Procedures
After replacing a FRU in the SC200 and SC220 enclosures, start up the controller(s) and
enclosure(s) if they were previously shut down, perform a Phone Home, and contact Dell
Technical Support Services.

Start Up the Controller(s) and Enclosure(s)


If the controller(s) and enclosure(s) were previously shut down, use the Storage Center
System Manager to start them up.
1 Plug in the power cables.
2 Press the power button on the enclosures to turn on power.

Note: Always turn on the enclosure(s) before turning on the controllers.

3 Press the power button on the controllers to turn on power.


4 Open the Storage Center System Manager in an Internet browser.
5 Check the Storage Center System Manager to make sure the replacement part is
recognized and shown as up and running.

Phone Home
Perform a Phone Home in the Storage Center System Manager to send the current system
information to Dell Technical Support Services. The System Manager displays the Phone
Home status and indicates when the process is completed successfully.
1 From the Storage Management menu, select System Phone Home
Phone Home. The System Manager displays previous Phone Home events.
2 Click Phone Home Now. The Phone Home wizard appears.
3 Click OK. The Phone Home wizard displays the status of each item that is being sent.
Items that are being sent will have a status of In Progress. Once completed, this status
will change to Success if the Phone Home has completed successfully, or Failure if the
Phone Home could not be completed.
4 When all items have been sent successfully, click Close.

Contact Dell Technical Support Services


Contact Dell Technical Support Services to let them know that you completed a repair, and
request that they re-enable alerts for the enclosures. Ask Dell Technical Support Services
for a post-installation system check.

24 Storage Center SC200 and SC220 Enclosures Service Guide


3 Troubleshooting SC200/220
Components

This section contains basic troubleshooting steps for components inside the SC200 and
SC220 enclosures.

Contents
Troubleshooting Power Supply/Cooling Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting Enclosure Management Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Troubleshooting Power Supply/Cooling Fan Modules


Use these steps to troubleshoot power supply/cooling fan modules.
1 Check the status of the power supply/cooling fan module using the Storage Center
System Manager.
2 Determine the status of the power supply/cooling fan module LEDs.
If the power supply/cooling fan module fault indicator is lit, the power supply/cooling
fan has failed.
If the AC power LED is not lit, check the power cord and power source into which the
power supply is plugged:
Connect another device to the power source and check whether the device
works.
Connect the power cord to a different power source.
Replace the power cord.
If the DC power LED is not lit, verify that the power switch is turned on.
3 Reseat the power supply/cooling fan module by removing and reinstalling it.

Note: Allow several seconds for the enclosure to recognize the power supply/
cooling fan module and determine its status.

Dell Compellent 25
Chapter 3 Troubleshooting SC200/220 Components

Troubleshooting Hard Drives


Use these steps to troubleshoot hard drives.
1 Check the status of the hard drive using the Storage Center System Manager.
2 Determine the status of the hard drive LEDs.
If the hard drive status LED blinks amber four times per second, the hard drive has
failed.
If the hard drive status LED is not lit, proceed to the next step.
3 Check the connectors and reseat the hard drive.
a Remove the hard drive.
b Check the hard drive and the backplane to ensure that the connectors are not
damaged.
c Reinstall the hard drive. Make sure the hard drive contacts the backplane.

Troubleshooting Enclosure Management Modules


Use these steps to troubleshoot EMMs.
1 Check the status of the EMM using the Storage Center System Manager.
2 Check the pins and reseat the EMM.
a Remove the EMM.
b Verify that the pins on the backplane and the EMM are not bent.
c Reinstall the EMM.
3 Determine the status of the EMM link status LEDs. If the LEDs are not green, check the
cables.
a Shut down the controller.
b Reseat the cables on the enclosure and the controller.
c Restart the enclosure and then the controller.
d Recheck the link status LEDs. If the link status LEDs are not green, replace the
cables.

Troubleshooting the Control Panel


Use these steps to troubleshoot the control panel.
1 Determine the status of the control panel LEDs. If the LEDs are not lit, and the
enclosure is powered on, the control panel has failed.
2 Reseat the control panel by removing and reinstalling it.

Caution: The controller(s) and enclosure(s) must be shut down before reseating
the control panel. For more information, see Replacing the Control Panel on
page 19.

26 Storage Center SC200 and SC220 Enclosures Service Guide


4 SC200/SC220 Specifications

This section contains technical specifications for the SC200 and SC220 enclosures.

Technical Specifications
The technical specifications of the SC200 and SC220 are displayed in the following tables.

Drives
SAS hard drives Up to 12 3.5-inch (SC200) or 24 2.5-inch (SC220) SAS
hot-swappable hard drives (6.0 Gbps)

Enclosure Management Modules (EMMs)


EMMs Two hot-swappable modules with temperature sensors and an audio
alarm

Connectivity
Configurations Storage Center supports up to 168 drives in each redundant-path
enclosure chain.
Each SC8000 controller supports up to 6 enclosure chains.

Redundant Array of Independent Disks (RAID)


Controller Dell Compellent SC8000

Management RAID management using Storage Center System Manager version


6.2 or later

Back-Plane Board
Connectors 12 (SC200) or 24 (SC220) SAS hard-drive connectors
Two power supply/cooling fan module connectors
Two sets of EMM connectors
One control panel connector for front LEDs

Sensors Two temperature sensors

Dell Compellent 27
Chapter 4 SC200/SC220 Specifications

Back-Panel Connectors (per EMM)


SAS connectors SAS A and B connectors for connection to the controller and for
expansion to an additional enclosure
Note: SAS connectors are SFF-8086/SFF-8088 compliant.

Serial connector One 6-pin UART mini-DIN connector


Note: For engineering use only

LED Indicators
Front panel One two-color LED indicator for system status
One single-color LED indicator for power status

Hard drive carrier One single-color activity LED


One two-color LED status indicator per drive
EMM Three two-color LED status indicators, one for each of the two EMM
SAS ports and one for the EMM status

Power supply/cooling fan Three LED status indicators for power supply status, power supply/
cooling fan fault status, and AC status

Power Supplies
AC power supply (per power supply)

Wattage 700 W
+5V up to 155W; +12V up to 624W; +5Vsb up to 10W

Voltage 100240 VAC (8.6 A4.3 A)

Heat dissipation SC200: 191-147W


SC220: 133-114W

Input frequency 50/60 Hz

Max input power 990KVA

Input current 11A@90VAC

Maximum inrush current Under typical line conditions and over the entire system ambient
operating range, the inrush current may reach 55A per power supply
for 10 ms or less.

Available Hard Drive Power (Per Slot)


Supported hard drive power SC200:
consumption (continuous)
Up to 1.16 A at +5 V
Up to 1.6 A at +12 V
SC220:
Up to 1.2 A at +5 V
Up to 0.5 A at +12 V

28 Storage Center SC200 and SC220 Enclosures Service Guide


Technical Specifications

EMM Power (Per Slot)


Maximum power consumed SC200: 11 W at +12 V
by EMM
SC220: 14 W at +12 V

Maximum available power 100 W at +12 V

Maximum available power 1 W at +5 V (standby)

Physical
Height 8.68 cm (3.41 inches)

Width 44.63 cm (17.57 inches)

Depth SC200: 59.4 cm (23.4 inches)


SC220: 54.1 cm (21.3 inches)

Weight (maximum SC200: 29.2 kg (64 lb)


configuration)
SC220: 24.1 kg (53 lb)

Weight (empty) SC200: 8.84 kg (19.5 lb)


SC220: 8.61 kg (19 lb)

Environmental
Note: For additional information about environmental measurements for specific enclosure
configurations, see dell.com/environmental_datasheets.

Temperature

Operating 5 to 40C (41 to 104F) with a maximum temperature gradation of


10C per hour
Note: For altitudes above 2950 feet, the maximum operating
temperature is derated 1F/550 ft.

Storage 40 to 65C (40 to 149F) with a maximum temperature gradation


of 20C per hour

Relative humidity

Operating 20% to 80% (noncondensing) with a maximum humidity gradation of


10% per hour

Storage 5% to 95% (noncondensing)

Maximum vibration

Operating 0.26 Grms (5 to 350 Hz) for 5 minutes in operational orientations


only

Storage 1.88 Grms (10 to 500 Hz) for 15 minutes (all sides)

Maximum shock

Operating Half-sine shock 31G +/- 5% with a pulse duration of 2.6ms +/- 10%
in operational orientations only

Dell Compellent 29
Chapter 4 SC200/SC220 Specifications

Environmental
Storage Half-sine shock 71G +/- 5% with a pulse duration of 2ms +/- 10%
(all sides)
Square wave shock 27G with a velocity change of 235 in/sec (all
sides)

Altitude

Operating 16 to 3048 m (50 to 10,000 ft)


Note: For altitudes above 2950 feet, the maximum operating
temperature is derated 1F/550 ft.

Storage 16 to 10,600 m (50 to 35,000 ft)

Airborne Contaminant Level

Class G2 or lower as defined by ISA-S71.04-1985

30 Storage Center SC200 and SC220 Enclosures Service Guide


690-030-001 B