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Annexure 1

QUESTIONNAIRE

What is your Age?_______________________

1.Your occupation?

a. Student

b. Service holder

c. Business men

2. How did you come to know the name GPIL?

a. Friends
b. Advertising
c. Relatives
d. Others

3. Are you satisfied with product briefing done by the customer?

a. Yes
b. No

4. What is your opinion about overall sales process?

a. Very good
b. Good
c. Fair
d. Poor
5. Are you satisfied with the after sales service provided by Dealer?

a. Yes
b. No

6. Which model did you buy?

a. Sunshine, Sunlit account book paper


b. Sunlit, Royal
c. Rising sun, Super, Lucky printing
7.Are you aware of Paper Products?

d. Yes

e. No

8.If you have a paper product sale, then what kind of retail (GPIL) product do you have?

f. GPIL Royal Executive Bond (A-4size)

g. GPIL Royal Executive Bond colored (A-4size)

h. GPIL Royal Executive Bond colored (A-3size)

9.If you have a Paper product, then which service provider is providing you this paper?

i. BSNL

j. Reliance Communication

k. Tata indicom

l. Vodafone

m. Airtel

n. Others

10.In a month, on an average how many Quantity do you use purchase?

o. 100 Bundles

p. 200 Bundles

q. 400 Bundles

r. 50 Bundles

11.In a month, on an average how many Quantity do you use sales?

s. 91 bundles

t. 50 bundles

u. 150 bundles

v. 200 bundles
12.If you are using Paper products, then what is your purpose behind using it?

w. Stationeries

x. Accounts

y. For other documents work

13.how many type of process department?

a. Pulp mill
b. Machine house
c. Coating plant
14. Major marketing channels of GPIL?
a. Wholesalers
b. Retailers
c. Depots

15. Suppose you want to purchase an internet data card, please rate the importance of the
following factors in selecting a data card.

Factor Not Less No Important Very


Important Important response Important
Price of 1 2 3 4 5
Installation process 1 2 3 4 5
Durability 1 2 3 4 5
User friendly 1 2 3 4 5
Tariff plans 1 2 3 4 5
Speed 1 2 3 4 5
After sale service 1 2 3 4 5
Image of the company 1 2 3 4 5
16. Who is your best services provider?

a. Itc bhadrachadran (gujarat)

b. Jk papers

c. Tamil nadu papers ltd. (tamil nadu)

d. Star paper Mill(Saharanpur)

e. Rishubm paper Mill(panjabi)

f. Khanna paper(Amritsar)

17. Which of the following features do you rate as important at the time of making
purchase of Papers? Please rate the following 1- as least important and 5- as more
important.

Feature Not Less No Important Very


Important importan response Important
t
High phone book memory 1 2 3 4 5
Micro SD card slot 1 2 3 4 5
(expandable memory)
Supports SMS(High storage 1 2 3 4 5
capacity)
Make and receive voice calls 1 2 3 4 5

18.Which company’s data card do you use?

a . BSNL
z. Tata Indicom

aa. Airtel

bb. Reliance

cc. Vodafone
19. At the time of purchasing a data card of Vodafone which factors do you
consider is more important and less important? Please rate the following as 1 to 5.
Factor Not Less No importan Very
Important Important response t Important
Cost of Data card 1 2 3 4 5
Installation process 1 2 3 4 5
Durability 1 2 3 4 5
User friendly 1 2 3 4 5
Tariff plans 1 2 3 4 5
Speed 1 2 3 4 5
After sale service 1 2 3 4 5
Image of the company 1 2 3 4 5

20. Which type of paper products are you aware off?


a. Reliance
b. Tata Indicom
c. Vodafone
d. Bsnl
e. Airtel