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ENG Blackboard Online Test

W7 Nonverbal Communication
1) Kinesics is the study of
c. body position and motion.

2) Proxemics is the study of

a. the way people and animals use space.

3) The nonverbal researchers cited in your text claim that, when we consider the actual meaning
involved in communication situations, verbal messages
a. carry less meaning than nonverbal ones.

4) Nonverbally, women _____________________ more than men.

d. gesture more

5) The many ways the voice communicatesincluding tone, speed, pitch, number and length of
pauses, volume, etc.are called
a. paralanguage.

6) Lynn shrugs her shoulders in response to Lisas question. Lynn is using a function of
nonverbal communication known as
b. substituting

7) The nonverbal term for brief flashes of emotion in the face is

a. microexpressions.

8) All of the following are true about touch except:

d. Touch in any of its forms can have positive effects.

9) The function of influencing the flow of verbal communication is called

c. regulating

10) An indicator of deception is

a. inconsistency

W7 - Listening
1) When you try to reflect the underlying message in a statement, you are engaging in
b. paraphrasing.

2) Which of the following bodily changes occurs during careful listening?

c. All of these answer are correct

3) The advantage of paraphrasing to help is that

a. you can help the problem-holder to sort out the problem.

4) Your roommate gives the appearance of listening to you, but you can tell from her responses
that her mind is elsewhere. You could call her listening style in this instance
c. pseudolistening.

5) Giving only the appearance of being attentive is termed

a. pseudolistening.

6) All of the following are ineffective listening styles mentioned in the text except
d. signal listening.

7) Imagine youve been listening for some time to a friend talk about whether or not to drop out
of school. Which is the best helping paraphrase response?
a. Youre confused because there are as many reasons to stay as there are to leave, right?

8) Which best describes the relationship between our rate of hearing speech and the average rate of
b. We can listen 4-6 times faster than an average person speaks.

9) According to a study of college students and their communication activities, over 50 percent
of their communication time was spent
c. engaging in face-to-face listening.

10) I think that the reason youre so confused is that youre trying to make everyone else happy
and forgetting your own happiness. This statement is what type of listening response?
d. analyzing

W7 Intimacy & Distance in Relationships

1) An individualistic culture like the United States, compared to a collectivistic culture,
d. acts more familiar with strangers and discloses more personal information.

2) According to the Altman and Taylor model, the dimension of self-disclosure where
information shared moves from being impersonal to more personal is called
d. depth.

3) According to the text, which of the following is good advice about self-disclosure?
c. Self-disclosure is most productive when delivered in a constructive manner.

4) An intimate relationship
d. All are correct.

5) Ive never been out of this state is an example of self-disclosure at which of the following
b. fact

6) All of the following are dimensions of intimacy except

d. All are correct.

7) Which of the following best fits the definition of self-disclosure?

a. telling your romantic partner about your feelings toward him/her

8) I dont think youre telling the truth is an example of self-disclosure at which of the
following levels?
C. opinion
9) To qualify as self-disclosure, a statement must
b. be intentional, significant, and not otherwise known.
10) The Johari Window is an important device to help explore the role
d. self-disclosure plays in communication.

W8 Communication Climate
1) Which of the following is an accurate feeling statement?
A. I feel angry when you laugh at me.

2) The term that describes the quality of a personal relationship is

c. climate.

3) The text suggested that you may react non-defensively to criticism by

A. guessing about the specifics of a critics remarks.

4) Defensiveness is the process of protecting your

d. presenting self.

5) The most visible way disconfirming messages reinforce one another, as when one attack leads
to another and another, is termed a(n)
i. Escalatory conflict spiral

6) Which of the following is an interpretation?

A. Sue only cares about herself.

7) All of the following are defense mechanisms except

b. endorsement.

8) All of the following are behavioral descriptions except

B. Your behavior shows me youre angry.

9) Evaluative language is also described as

c. you language.

10) All of the following are disconfirming messages except

d. using a problem-oriented approach.

11) Your instructor tells you how poor your writing ability is and how wrong it is for you not to
work harder on it. That instructor used the Gibb category of
c. evaluation.

W8 Interpersonal Relationships
1) Conflicting desires for both intimacy and the lack of it in an interpersonal relationship lead to
c. openness-privacy dialectic

2) Social exchange theory suggests that we often seek out people who can give us
a. rewards greater than or equal to the costs we encounter in dealing with them.

3) The stage where a couple might come up with our song is

d. integrating
4) Why dont you go ahead and visit your friends without me this weekend. Ill stick around and
catch up on my studies. This statement typifies which relational stage?

b. differentiating

5) When two opposing or incompatible forces exist simultaneously in an interpersonal

relationship, the struggle to achieve these opposing goals creates what is called a
d. dialectical tension.

6) Judith and Natalie work for the same employer and often have lunch together to talk about
their current romances, problems with their families, and apartment headaches. Most Saturday
afternoons they play tennis together. Which relationship stage do they seem to be in?
d. intensifying

7) According to the text, we are usually attracted to people who

a. like us.

8) The relational dimension of a message

d. All of these choices are correct.

9) I was feeling trapped is communication that characterizes what dialectical tension?

a. connection-autonomy

10) John and Valerie have an agreement that he will call to tell her when he will be late from
work so she wont worry. When he forgets, Valerie is upset because of what type of
c. relational

W8 Interpersonal Conflicts
1) Leah and Rachel have never gotten along. Rachel says that the best way for them to continue
to work in the same office is to do their best to avoid one another. Their conflict style is best
described as
b. nonintimate-nonaggressive.

2) In a survey of conflict views of college men and women, women were described as being
a. more concerned with maintaining the relationship during a conflict.

3) In order for a conflict to exist, two interdependent parties must perceive

d. All are correct

4) Studies of different cultures and conflict reveal that

d. the assertiveness appropriate in North America would be rude and insensitive in
collectivist cultures.

5) Win-win problem solving is seldom used because

d. All are correct

6) A person who buys a piece of new furniture, finds it damaged, and says nothing because he
doesnt want to confront the retailer, is engaging in the personal conflict style of
a. avoiding.

7) Conflict rituals are

d. unacknowledged but repeating patterns of dealing with conflict.

8) The ownership of a problem almost always belongs to

a. the person who brings it up.

9) Rhonda complains to Collin that shes tired of their weekend routine. Irritated, Collin snaps
back that hes tired of her complaining. Their conflict pattern reflects which of the following
conflict styles?
b. symmetrical

10) When people deliver subtle aggressive messages involving feelings of resentment, anger, or
rage that they arent able or willing to express directly, they are engaging in what
psychologist George Bach calls
d. crazymaking

11) All of the following are true about conflict, except

d. people typically have similar conflict styles