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9730 Hidden Branch Ln. Lincoln, DE. 19960 H:302-422-8859,


Human Service Professional experienced in social services, advocacy and ethics. Looking forward to
becoming part of a progressive-thinking organization with an ethical culture. I am adept at providing
human service support to a variety of diverse populations; and a strong background in building
relationships with service providers and organizations in the broader community.


Master of Science Degree in Administration of Human Services - 2018

Wilmington University New Castle, DE

Bachelor of Science Degree in Behavioral Science - 2016

Wilmington University New Castle, DE


Tau Upsilon Alpha (TUA) National Human Services Honor Society, Nu Chapter, 2017


Bilingual English/Spanish


2017 2017 Latino Outreach Coordinator Peoples Place II Milford, DE.

Provided outreach and educational workshops to the Spanish speaking community.
Implemented leadership development workshops for Latina women survivors of domestic
violence, following the Lideres curriculum.
Promoted and supported the program and agencys mission by participating in agency activities
and initiatives.
Ensured delivery of services and provided support to women on their path to self-sufficiency.
Collaborated with other agencies to encourage nonviolence strategies in the community.
Developed a comprehensive outreach plan to establish goals that met the needs of the Spanish
speaking community.
Evaluated leadership development projects and program progress.
Performed appointed duties based on area of expertise.
Provided support and guidance to volunteers.

2014 - 2017 - Operations Specialist Staffmark Employment Agency - Georgetown, DE.

Created an employee centered environment and provided administrative support for employment
agency including screening and interviewing applicants, payroll, orientation for new employees
and administered pre-employment tests.
Completed filing, document scanning, copying and correspondence processing.
Prepared employee records related to hiring, transferring, promoting, and terminating.
Ensured new hire paperwork was completed and processed on time.
Explained human resources procedures, policies, laws, and standards to new employees.
Informed applicants of job duties, responsibilities, schedules, working conditions.
Addressed any employment relations issues, such as work complaints.
Coordinated job fairs events and locations for employee recruitment.

2012 - 2013 - Family Service Worker - Telamon Corporation - Georgetown, DE.

Monitored program compliance with families and community partnership requirements.

Reviewed intake information and determined eligibility for program enrollment.
Informed applicants of services available through the program and other agencies.
Maintained plan of action and conducted family visits assessments.
Made appropriate referrals to local community agencies in accordance to family needs.
Maintained family and child records following confidentiality policies and procedures.
Created monthly reports for immediate supervisor.
Planned and conducted parent meetings in coordination with center director.

2011 2012 - Subsidy Coordinator - Smart Start Rowan - Salisbury, NC.

Coordinated the Star License Enhancement and Child Care Scholarship activity programs.
Maintenance of appropriate documentation of Star License program and Child Care Scholarship.
Revised and monitored guidelines for information on wage base programs.
Gathered information to determine eligibility for the child care scholarship program.
Made appropriate referrals to local community agencies according to family needs.
Collaborated closely with the Department of Social Services (DSS).
Followed fiscal guidelines and ensured efficient use of services.

2010 2011 - Leasing Consultant - Concierge Management Services - Tucker, GA.

Provided leasing expertise to multi-family apartment leasing property.

Completed lease forms, agreements and collected rental deposits.
Knowledgeable of telephone etiquette and sales techniques.
Conducted general office procedures.
Showed and leased apartments to prospective tenants.
Interviewed prospective tenants and recorded information to ascertain needs and qualifications.
Thorough knowledge of lease terms, specifications and all community policies.
Provided information of current rental rates, sizes, locations, and all amenities of property.
Developed and maintained an on-going resident retention program under direction of the property


Program and assessments development

Cultural Competence
Care plans
Client advocacy
Documentation management
Child Advocacy Studies
Referral coordination
Financial and budgeting services
Proficient in HIPAA regulations.
Computer proficient: Office Professional (MS Word, Excel, PowerPoint, Office, Outlook
Express), MRI, Child Plus applications, PeopleSoft application.