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A Project Report

on

Problems and Solutions of Internet Banking

Submitted by

Priya Arvind Kumar Singh


Roll No. 48
B.Com (Banking and Insurance) Semester -V

Guided by
Dr. Gulabchand Gupta

Seva Sadan College of Arts, Science and Commerce


Seva Sadan Marg, Ulhasnagar 421003

Year 2017
A Project Report
on

Problems and Solutions of Internet Banking

Submitted By

Priya Arvind Kumar Singh


Roll No. 48
B.Com (Banking and Insurance) Semester-V

Under the Guidance of


Dr. Gulabchand Gupta

Seva Sadan College of Arts, Science and Commerce


Seva Sadan Marg, Ulhasnagar 421003

Year 2017
Seva Sadan College of Arts, Science and Commerce
Seva Sadan Marg, Ulhasnagar- 421003

Academic Year 2017-18

Declaration

I, Priya Arvind Kumar Singh the student of T.Y.B.Com (Banking and


Insurance) Semester V for Academic Year 2017-2018, hereby declare
that I have completed the project on Problems and Solutions of
Internet Banking.
The information is true and original to the best of my knowledge.

Name & Signature of Student


Priya A. Singh
Roll No. 48
Seva Sadan College of Arts, Science and Commerce
Seva Sadan Marg, Ulhasnagar-421003

CERTIFICATE

This is to certify that Miss. Priya Arvind kumar Singh, Roll No. 48, of
T.Y.B.Com (B&I) Semester-V for academic year 2017-2018 has
successfully completed the project on Problems and Solutions of
Internet Banking in partial fulfillment of the requirement for the
award of Degree of Bachelor of Commerce in Banking and Insurance
under the guidance of Dr. Gulabchand Gupta.

Project Guide

Principal

Internal Examiner External Examiner


ACKNOWLEDGEMENT

I would like to acknowledge the following has being idealistic


channels and fresh dimensions in the completion of this project.

I would like to thank my principal, Dr. Gulabchand Gupta for


providing the necessary facilities required for completion of this
project. I take this opportunity to thank our class teacher Prof. Sarita
Singh and the subject teachers for their moral support and guidance.

I would also like to express my sincere gratitude towards my project


guide Dr. Gulabchand Gupta whose guidance and care made the
project successful.I would like to thank my College Library, for
having provided various reference book and magazines related to my
project.

Lastly, I would like to thank each and every person who directly or
indirectly helped me in the completion of project especially my
Parents and peers who supported me throughout my project.
INDEX
Chapter Particulars Page No.
No.
Project Synopsis
1.
1.1 Introduction to Internet Banking 1
1.2 Evolution of Internet Banking 3
1.3 History of Banking in India 9
2.
2.1 Principles of Internet Banking 10
2.2 Characteristics of Internet Banking 11
2.3 Types of Internet Banking 13
2.4 Advantages and Disadvantages of Internet 14
Banking
2.5 Banking threats faced by individuals 17
3.
3.1 SWOT Analysis 21
3.2 Internet Banking v/s Traditional Banking 24
3.3 Risks in Internet Banking 36
3.4 Cases of frauds in India 37
3.5 7Ps of internet banking 41
3.6 Hurdles and solutions of Internet Banking 46
4.
4.1 Survey and survey Report 50
4.2 Questionnaire 52
4.3 Conclusion 53
4.4 Webliography 54