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Dallas, Texas, 75237 469-810-9676

OBJECTIVE: Self-motivated candidate with a great deal of ambition,

excellent writing and communication skills, and proficient in Microsoft Word and Excel
seeking participation in corporate communications. Cross-sector experience in multiple
industries such as food, health, insurance and corporate industries. Strengths include
strategy, leadership, marketing, and customer relations.


Xerox (CDR Associates)- Irving, Texas Feb 2016- Sept 2017

Recovery Analyst
handle all aspects of the credit balance recovery process from identification and
claim analysis to provider approval and processing of the refund to our payer client.
Build positive client relationships with all levels of Patient Accounting Management
Detailed Oriented (Balanced patient accounts by using formulas to calculate patient
and insurance liability contingent on payer and provider contracts)
Retain knowledge of a variety of programs and systems (Mainframe, Excel etc)

Nationastar Mortgage- Irving, Texas Sept 2015-Feb 2016

Temp-Permanent Customer Service Representative
Assisted customers with payments and online accounts
Escrowed certified (help answer tax and insurance questions)

Mentegram Health Startup- Austin, Texas Jan 2015-May 2015

Manage social media accounts (Facebook, Twitter, Wordpress, LinkedIn)
Develop original content in the form of: sales, social media, marketing/campaigns
Blogger and curator
Schedule events for campaigns, conferences

University of Texas Financial Aid- Austin, Texas Sept 2013-Aug 2014

Junior Assistant Officer
Efficiently assist students with financial aid questions and issues.
Keep appropriate records and reports regarding students financial aid.
Maintain a clean, neat, and orderly work area.
Started off as work study then promoted to full time employee.

UT Underground Bowling Alley Austin, Texas May 2013-Aug 2013

Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Counted money in cash drawers to ensure amounts were correct.

Parking and Transportation Services Austin, Texas Nov 2012-Sept 2013

Managed various levels of transactions with customers.
Resolved customer complaints.
Dallas, Texas, 75237 469-810-9676

Answered customers' questions, and provided information on procedures or policies.

Displayed superior customer service

Primerica - Addison, Texas Sept 2011- Jan 2012

Trained; gained valuable experience in many workshops, as well as shadowing my
Carried out 3 insurance license sessions while under supervision.
Worked to attain Insurance License.

JP Morgan Chase Corporate - Addison, Texas June 2010- Aug 2010

Carried out various administrative responsibilities for accountants and other areas.
Shadowed the president and other key members in the organization, as assigned
Produced effective powerpoints that reflect group learning


Gods Way Nehemiah Baptist Church August 2005-Present

Volunteer Youth Leader
Mentored younger children. (5 years- pre-teens)
Played a major role within church and community activities.
Challenged and motivated others within the church to excel in life.
Project management, help put together programs, summer camps and more

Turner 12 Non-Profit Organization August 2012- Present

Contribute to editorials and the organizations newsletters
Mentor students in middle school/high school
Participate in workshops with guests speakers


University of Tampere
Fall 2014 Study Abroad Program in Finland
Exchange Student
Aug 2014-Dec 2014

University of Texas Austin, Texas

B.S. Degree in Corporate Communications
Graduation Date: May 2015

University of Phoenix
Masters of Business Administration
Graduation Date: May 2018
Dallas, Texas, 75237 469-810-9676

Lincoln High School Dallas, Texas

High School Diploma
Graduation Date: May 2011
Graduated no.7 (240)