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mind the gap



Innovation: Mind the Gap is the first report in the

Life in Colour program from Konica Minolta which
seeks to examine key business issues and through
primary research with Australian managers and
employees, highlighting opportunities for organisations
to gain competitive advantage. Innovation: Mind the
Gap, the first report in the series, examines the role
of innovation in Australian organisations from the
perspective of the people, the working environment
and then finally the technology employed.
The following document is a synopsis only. To download and review the full report please

SYNOPSIS With innovative use of new technology making

Finding the right people at the right time and in the it possible for more flexible and/or home based
right place is harder now than it has ever been and working, it was also interesting to find that there
given these and other challenges facing Australian is a significant gap between the technologies
businesses, it was surprising to find that Australian employees believe would create additional flexibility
business seemed to be all talk and no action when it – and therefore productivity – and the access to
comes to innovative practices which help people live technology currently provided by their employers.
more fulfilled lives and be more productive employees. Innovative use of new technology to guide and
manage working practices does not happen by
Over a third of Australian organisations
accident or in isolation. Closing the gap can only
do not allow their staff to work flexible be driven from the top of the organisation and
working hours, despite the finding also through a cultural shift in working practices.
that 85 per cent of people would like Innovation is of less value if it is not supported by
to work flexible hours and that 82 per training and development and critically, almost one
third of surveyed organisations were not perceived
cent of survey respondents confirmed
to be providing enough training support around the
that working more flexible hours would introduction of innovative products and processes
increase their productivity.
When it came to the innovative use of web based organisations seem to have the largest opportunity
applications, particularly with regards Web 2.0, to drive productivity, with 52 per cent of respondents
twenty-eight per cent of survey respondents rating this factor as very important to driving
indicated that if they were already using social productivity whilst only 18 per cent felt that their
networking in the workplace they were using it for organisation was very good at providing user
sales and marketing purposes. Essentially, 15 per cent friendly equipment. With 64 per cent of the survey
of Australian organisations, or the equivalent or also indicating that technology had been used by
315,000 businesses are using these applications to their organisation to increase productivity, there is
sell products and services. an increased pressure on those organisations not
considering innovative use of technology and working
As with the results from the people practices to retain their competitive position.
and working practices research there
The internet, at 79 per cent of respondents, was the
was a significant gap between the innovative new technology which was considered to
expectations of respondents and the have the greatest impact upon increased productivity
reality of their working experience at work. With 15.3 million active internet users in
when it came to innovation within the Australia and a penetration rate of over 70 per cent,
it is not surprising that the internet is seen to be so
working environment.
beneficial to business.
Ninety per cent of employees surveyed considered
When it comes to the provision of information and
that innovations in their working environment had
how much is too much though, only 13 per cent of
saved their organisation money. But only 43 per cent
surveyed respondents felt that information overload
of respondents in management positions agreed.
wasn’t a problem. This concern may be attributable
Interestingly, however, 70 per cent of those employed
to email with 51 per cent of respondents indicating
in financial positions agreed that the organisation
that they felt that email decreased productivity overall.
had in fact saved at least some money from the
environmental innovations they had introduced: Desktop technology-specifically
Only 43 per cent of respondents considered that monitors and PCs-outperformed
their organisation was doing at least enough to the larger, typically shared items of
reduce their environmental footprint; a clear gap
equipment, by quite some margin
for organisations to exploit if indeed the finance
function is correct in their assessment of potential
when it came to their propensity to
cost reductions. Although in real terms 95 per cent of improve productivity, although from
respondents felt that their organisation could do more an aesthetic perspective, the gap was
with regards environmental impact but they weren’t significantly closer.
really sure overall what impact this might have on the
To access and review the full report, or to attend one
performance of the business.
of the Innovation: Mind the Gap seminars, please visit
In regard to the working environment as a whole,
94 per cent of the survey’s respondents agreed
that the general working environment was important
to productivity, and that effectively, the better the
working environment, the higher the productivity.
And it is in the area of user friendly technology,
outside the general workplace environment, that


All respondents were employed, 99 per cent of them Konica Minolta is an innovative global
in a full time, permanent capacity within organisations
company that continuously delivers
which employed 20 or more people. Eighty five per
cent of respondents were in a management position,
inspiring products and services in the
34 per cent were in senior management or higher roles. field of business imaging, and leads
Ninety per cent of respondents were aged between
the market through advanced digital
25 and 54 years of age and 63 per cent were male with technologies and enhanced reliability.
83 per cent earning in excess of $70,000 per annum The global merger of Konica Corporation and Minolta
and 46 per cent in excess of $110,000 per annum. Company Ltd in January 2003 formed a dynamic new
Geographically, respondents from New South Wales company, Konica Minolta which offers a new era in
and Victoria comprised 72 per cent. digital imaging and innovation. Konica Minolta’s global
reach is spread through almost 70 countries and focuses
LIFE IN COLOUR PROGRAM on three core business groups – Business Imaging,
Innovation: Mind the Gap is the first part of the Optical Products and Medical and Graphic Imaging.
Konica Minolta Business Solutions thought leadership Konica Minolta Business Solutions Australia Pty
program, Life in Colour. Ltd, offers a broad range of multifunctional digital
Life in Colour is a national program imaging solutions inspired by its bizhub brand of
powerful solutions that serve as the central resource
which explores insights and ideas for document scanning, in-house printing, copying,
to help organisations identify and faxing and electronic archiving and distribution.
close the gaps in office innovation, From high-quality colour and monochrome bizhub
helping to drive greater productivity systems for workgroups and small offices, to
through working environment, advanced high-volume bizhub PRO™ production
people and working practices printing systems for large corporations and print-for-
and ultimately technology. pay services, Konica Minolta is leading the industry
toward integrated, networked hardware / software
The program as a whole seeks to examine key business solutions that are more simple, reliable, and cost-
issues and through primary research with Australian effective. Complementing its bizhub solutions,
managers and employees, highlight opportunities for Konica Minolta also offers desktop laser printers and
organisations to gain competitive advantage through software solutions to improve business processes.
the adoption of new working practices.
Headquartered in Sydney, Konica Minolta
Australia delivers expert professional services and
experienced, responsive client support, in addition to
the world-class service provided through its extensive
network of direct sales offices and authorised dealers.
For more information, please visit Konica Minolta at LIFE IN COLOUR PROGRAM