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Madison Richard Helms

2510 Deep Eddy Trail, Keller, Texas 76248 madhelms23@gmail.com 817-991-5841

PROFILE
Ambitious, confident, and reliable Communications and Business student seeking position that will compliment
established sales, customer service, and product and services branding experience. Recognizes the value in developing
resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Experience working with companies well-known for outstanding customer service and customer loyalty
Professional, eager to learn, open minded, problem solver, looks forward to challenges, great communicator
Project management, technology and presentation skills, strong product demonstrator, account services

EDUCATION
Tarleton State University | Fort Worth, Texas | 1/2017 Present
Major: B.S. Communication Professional and Relational Communications; Minor: Business
Expected graduation: August 2018
Tarrant County College | Fort Worth, Texas | 8/2012 12/2016
Business Administration, Business Marketing

PROFESSIONAL EXPERIENCE
Sky Creek Ranch Golf Course | Keller, Texas | 5/2016 Present
Shift Manager
Supervise multiple service employees; train new employees; solve escalated customer service issues
Relay knowledge of products, services, and memberships to customers; upsell membership packages
Align customer desires with products and services offered for win-win customer/company situations
Conduct financial recap and inventory at end of each shift
Sewell Automotive Companies | Fort Worth, Texas | 4/2015 12/2015
Sales Assistant, Sewell Lexus of Fort Worth
Represented prestigious brand Sewell Lexus in position requiring public contact with high profile clients
Assisted Sales Associates with entire buying process; prepared purchasing documents
Led technology clinics with multiple clients, solving issues and answering questions
Negotiated the sale of vehicles; strived to generate lasting brand loyalty with every customer interaction
The Keller Pointe | Keller, Texas | 6/2011 2/2015
Swim Instructor, Life Guard
Taught swimming basics and water safety to children and adults; supervised waterpark guests
Showed flexibility transitioning from one skill set class to the next; worked with all ages and personality types
Greatest accomplishment was watching clients overcome fears and build confidence

COMPUTER SKILLS, CLASSES, AND PROJECTS


Microsoft Word, Excel, PowerPoint, Access; currently attending coding course
Current class project: Helping local Rotary Club rebrand marketing; goal is to increase membership acquisition
and connect to new audiences; excel at project management timelines and group expectations

COMMUNITY, ORGANIZATIONS, AND AWARDS


Communication Club at Tarleton State University; selected to attend National Communication Association 2017
Boy Scouts of America (Keller, Texas); Green Cord Community Service Award (2010)
Involved in Tarleton State Service Day, Fort Worth, Texas; Completed 40+ volunteer community service hours