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Two leading experts one global degree!

COMBINE STRENGTHS Ten of the 12 modules will be held at the state-

of-the-art Etihad Airways Corporate Academy in
TO DELIVER A Abu Dhabi. The Middle East has become a pivotal
player in the aviation industry, with regional carriers
ONE-OF-A-KIND leading global innovation and growth. Join us in
this spectacular location for a unique learning and

MASTERS DEGREE IN networking experience.


Maximize your potential with an advanced TAKE EXCELLENCE TO A NEW LEVEL

global degree combining the industry
expertise of IATA and the academic In addition to the Advanced Masters Degree,
excellence of Ecole Nationale de lAviation graduates will automatically qualify for IATAs
Civile (ENAC), one of the top international Aviation Management Professional Designation
aviation schools worldwide, located in (AvMP). Improve your skills while you increase your
Toulouse, France. The skills you acquire will value and visibility in the market.
be recognized wherever your career may
take you.

This part-time program is structured in two


The academic phase takes place in Abu A NEW DEGREE PROGRAM FOR
1 five-day modules approximately one PROGRAM IS RECOMMENDED FOR:
per month.
Flight operations managers
The practical phase focuses on a Ground operations managers
2 rigorous six-month project at your Airline local representatives
company. Pilots

Ensure regulatory compliance and maximize operational efficiency. Beginning in October 2015,
this innovative program*** will focus on many areas critical to airline operations.

5-9 October 2015 8-12 November 2015 6-11 December 2015

Amsterdam ** Abu Dhabi * Abu Dhabi *

Airline Business Flight Principles Human Factors in

Foundations and Atmospheric Aviation

10-14 January 2016 7-11 February 2016 6-10 March 2016

Abu Dhabi * Abu Dhabi * Abu Dhabi *

Aircraft Airworthiness Safety Management Emergency Response

and Air Carrier Systems (SMS) Planning (ERP)
Certification for Airlines, Crisis
Communication and
Media Management

10-14 April 2016 8-12 May 2016 10-14 July 2016

Abu Dhabi * Abu Dhabi * Abu Dhabi *

Airlines Flight IT Tools for Airlines Aviation Fuel

Operations and Management and
Optimization Carbon Trading for

14-18 August 2016 18-22 September 2016 10-14 October 2016

Abu Dhabi * Abu Dhabi * Amsterdam **

Aircraft Turnaround Aircraft Maintenance Training (Crew and

Coordination and Load MRO Maintenance,
Supervision Repair & Overhaul)

* Ten courses will take place at Etihad Airways Corporate Academy in Abu Dhabi in the United Arab Emirates. ** Two courses will take place at
the IATA Amsterdam Training Center in the Netherlands. *** We reserve the right to modify the program dates, locations and fees at any time.

The IATA-ENAC Advanced Masters Degree in Airline

Operations is the program you need to kick your career
into high gear!


We welcome working aviation professionals from around the

world with the following qualifications* to apply:
An university degree or equivalent combined with
professional experience, for example:
> Masters Degree (i.e., MA, MSc, MBA), plus three years of
professional experience
> Bachelors Degree (i.e., BA, BSc), plus five years of
professional experience
Competency in both written and spoken English at an
academic level
Proficiency in Microsoft Office

* Candidates who do not meet the above criteria may be admitted to the program
on an exceptional basis. Please contact the program administrator for details.


Copies of the following documents must be submitted to the

program administrator:
Cover letter
Curriculum vitae
Identity card or passport
Highest degree obtained
Elena Suciu
Two letters of recommendation Academic Programs
Application form +41 22 770 2820
Program fee: EUR 20,000
International Air Transport Association
33, Route de lAroport 1215 Geneva 15 Airport, Switzerland
Airline Business Foundations
Classroom Course (5 days/40 hours)

Understand how the airline industry works with this introduction to its commercial, financial and regulatory
structures. This course will bring you up to speed on key airline business practices to help you succeed in the
industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that
regulate them to understand what shapes airline strategies. Upon completion of this course, students will
understand how the airline industry works and they will be able to analyze its commercial, financial and
regulatory structure.

Objectives Key topics

Upon completion of this course you will be able to: Airline finance and economics
Compare business models and financial Measuring traffic, capacity, revenue and cost
structures Airline profitability
Describe legal and regulatory framework Airline finance departments
Classify costs (operating costs and non-operating Proration and interlining
costs) Airline marketing strategies
Evaluation airline profitability through financial How airlines conduct market analysis
reports analysis
Choosing destinations
Evaluate airline strategies through analysis of
different business models Airline strategy and planning processes
Identify main common airport development Strategies and action plans
characteristics Performance measurement and the Balanced
Score Card (BSC)
Describe main regulations in terms of environment
and sustainability Network models
Airline cost structure
Operating vs. non-operating costs
Target audience Overview of fleet planning
Flight operations managers Airport development and trends
Ground operations managers Airport ownership and funding
Airline local representatives Airport expansion
Pilots Environmental challenges
Certificate awarded Environmental policy
This course is offered as part of the IATA-ENAC Aviation industry overview
Advanced Master in Airline Operations. Regulatory structure
An IATA-ENAC Degree is awarded upon successful IATA priorities and the industry
completion of the program. Future trends

Offered jointly by:

Flight Principles and Atmospheric
Classroom Course (5 days/40 hours)

Learn to analyze weather information and evaluate its impact on aircraft operations and flight preparation.
Understand aerodynamic features of an aircraft and evaluate impact of high lift devices on airspeed.

Objectives Key topics

Upon completion of this course you will be able to: Aerodynamics
Understand how an aircraft flies and its The atmosphere and environment of the flight
limitations Aerodynamic features of an aircraft
Reference figures of aircraft performances Airflow over a wing section
Integrate weather into the safety-efficiency The measure of Airspeed
dilemma to balance airlines operations and High lift devices
weather issues Airflow at transonic speeds and Flight envelope
Basics of Propulsion
Target audience Flight Mechanics
Flight operations managers Cruise
Ground operations managers Climb
Airline local representatives
Turning flight
Pilots Atmospheric Environment
Review of basics: main atmospheric features
Certificate awarded (average, variability and standard concepts)
This course is offered as part of the IATA-ENAC Aviation significant and severe weather concepts
Advanced Master in Airline Operations. Weather information: ICAO formatted information
An IATA-ENAC Degree is awarded upon successful (according to the regulations) and supplementary
completion of the program. data available (according to the meteorological
state of art)
Airlines operational approach (routine best
practices): weather information selection,
evaluation, interpretation in flight preparation and
along flight phases
Global climate change and aviation

Offered jointly by:

IT Tools for Airlines
Classroom Course (5 days/40 hours)

To provide a comprehensive view of the airline operations needs in terms of Information Technology (IT) and
communication systems.

Objectives Key topics

Upon completion of this course you will be able to: Description of a typical IT application map
Understand the information systems that Scheduling and operations
influence airlines structure, operations, and Finance and payroll
Global Distribution System, e-commerce, Revenue
Target audience Management
Flight operations managers Reporting
Ground operations managers Connected Aircraft - onboard communication
Airline local representatives
Operations IT Tools
Flight Planning tools
Departure Control System
Certificate awarded Crewing and aircraft performance
This course is offered as part of the IATA-ENAC Key Features of an IT Tool
Advanced Master in Airline Operations.
Efficient business processes
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Support human decision
Maintainability and availability
Relation with airlines size, maturity and business
Interconnection between systems and key role of
Business Intelligence (BI)
Data Ware House and data correlation
Multidimensional analysis capabilities and develop
tailored dashboards
Optimization operations efficiency
Appropriate reporting capabilities across the airline
Enhanced management capability: controlling,
flight efficiency, sales
Business continuity and disaster recovery plan
Key role of information system
Choice of IT tools, type of operations and hosting
Minimum means required for continuing business:
IT Tools, human resources and logistics

Offered jointly by:

Airlines Flight Operations and
Classroom Course (5 days/40 hours)

Learn to conduct safe and optimized aircraft operations.

Objectives Key topics

Upon completion of this course you will be able to: Air Transport Laws and Regulations
Learn to make use of an operations manual Flight operations duties
Calculate take-off and landing weight and speed ICAO International Civil Aviation Organisation
Calculate the fuel quantity depending on weight EASA IR OPS European Aviation Safety
and balance Agency Implementation Rules in Operations
Calculate how to optimize the flight phases: climb General aircraft limitations
cruise descent and holding Limit load factors
Maximum and minimum speed
Target audience Other limitations (environmental envelope and
Flight operations managers Maximum structural weight
Ground operations managers Payload range
Airline local representatives Maximum weight and capacities
Pilots Operating, take-off and landing limitations
In flight performance
Certificate awarded Cruise, climb, descent, holding
This course is offered as part of the IATA-ENAC One engine inoperative performance
Advanced Master in Airline Operations. Direct operating cost
An IATA-ENAC Degree is awarded upon successful Specific range
completion of the program. All engines operating cruse speeds
Altitude optimization
Maximum cruse altitude
Buffet limit
Cruise optimization
Flight planning
Fuel regulations and transportation
Weight and balance
How to optimize aircraft operations
Take benefit from business intelligence systems
Introduction to best practices

Offered jointly by:

Aircraft Maintenance
Classroom Course (5 days/40 hours)

This course provides an exhaustive approach of the Aircraft Maintenance Program topics. It also describes the
methodology considered to develop maintenance task and organize flight activities.

Objectives Key topics

Upon completion of this course you will be able to: Evolution of the aircraft maintenance needs
Learn the basis of the aircraft maintenance Aviation Authority Requirements
program including the reasons, the processes
and examples of the various documentations Main airworthiness authorities requirements
that are the result of these processes Reliability parameters: MTBF Mean Time Between
Failure, MTBUR Mean Time Between Unscheduled
Removal, etc.
Target audience
MRB Maintenance Review Board process
Flight operations managers
MSG 3 Maintenance Steering Group Analysis
Ground operations managers
The Lightening High Intensity Radiated Field
Airline local representatives analysis process
Pilots Maintenance Review Board Report (Classroom)
MRBR report section
Certificate awarded IMRBPB (International Maintenance Review Board
This course is offered as part of the IATA-ENAC Policy Board)
Advanced Master in Airline Operations. Safety Analysis and Airworthiness limitation
An IATA-ENAC Degree is awarded upon successful Section
completion of the program.
MPD Maintenance Planning Document
Aircraft Aging programs
Operator Maintenance Program and OEM Operator
Exposition Manual support to the Operator.
Program customization
Following the MRBRB and MPD process, the
operator needs to establish the OMP to optimize
the maintenance of the aircraft

Offered jointly by:

Safety Management Systems (SMS)
Classroom Course (5 days/40 hours)

This course will provide you with guidelines to align your operations with ICAO annex 19 safety management
systems provisions and comply with industry requirements for personnel licensing, operation of aircraft and
The systematic SMS approach ensures both safer operations and improved overall efficiency by managing
organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO
principles, this course helps you fulfill SMS requirements and establish a functional SMS within your

Objectives Key topics

Upon completion of this course you will be able to: Safety regulations
Develop, manage and monitor a SMS that fits Compliance and performance with ICAO SMS
within the scope of your operations and state safety programs
Make improvements to your operations that will SMS definition and the 4 pillars
prevent costly accidents, incidents and injuries
to staff Safety policy and objectives
Comply with industry requirements and improve Safety accountability and responsibilities
your cooperation with regulatory authorities SMS documentation
Use the SMS as an effective management tool Organizational system description
for safety performance and productivity Safety risk management
Use risk management tools to continually Hazard identification and analysis
improve your safety performance
Safety risk evaluation
Safety assurance
Target audience Safety assurance and ICAO SMS framework
Flight operations managers Safety performance monitoring requirements
Ground operations managers SMS - safety reporting
Airline local representatives Managing a safety reporting program
Pilots SMS implementation
Phased approach
Certificate awarded Rationale and justification
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful Activities
completion of the program.
Role play

Offered jointly by:

Emergency Response Plan (ERP) for
Airlines, Crisis Communication, and
Media Management
Classroom Course (5 days/40 hours)

This course gives you the skills you need to take on a leadership role in an airline emergency response
organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP)
according to industry practice and regulatory requirements. To ensure readiness and cooperation among all
staff, review training methods that will help you deliver ERP exercises and rally support from involved parties.

Objectives Key topics

Upon completion of this course you will be able to: Developing an emergency response plan
Plan, develop and execute an emergency plan, Emergency response organization
plus coordinate the parties and processes
involved Airline responsibilities and compliance (SMS, FAP,
Advocate for the role and responsibilities of the
emergency planning specialist within an airline Emergency response network
Follow ICAO, the National Transportation Safety Alarm and mobilization
Board and State regulations Station emergency response planning
Train airline staff for an emergency response or Special assistance team basics / Humanitarian
other crisis situation Response incl. Inquiry / Family Assistance Center
Identify and outline areas for improvement in an Go-Team organization
emergency response situation
Crisis communication basics
Command center missions
Target audience Back-office missions (insurance, legal, financial
Flight operations managers procedures etc.)
Ground operations managers Emergency response facilities
Airline local representatives Emergency response plan implementation:
instruction, training and exercises
Social media management and response
Practical guidelines for interaction with the media
Certificate awarded
This course is offered as part of the IATA-ENAC
Information press briefing
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.

Offered jointly by:

Aircraft Turnaround Coordination
and Load Supervision
Classroom Course (5 days/40 hours)

Upon completion of this course, the student will be able to lead a ramp team based on essential technical
procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.

Objectives Key topics

Upon completion of this course you will be able to: Airside safety supervision and risk assessment
Describe ramp safety regulations, hazards and Aircraft handling operations
human factors requirements
Ground service equipment types and operations
Evaluate risk assessment Aircraft fueling interface
Describe aircraft handling operations and Ramp to cockpit communications
movement operations Emergency and severe weather situations
Organize the off-loading/ loading procedures of Aircraft movement
Pre- and post-arrival inspections, procedures
Organize the full turnaround of aircraft, Pushback and towing operations
coordinating resources and processes
Evaluate processes to ensure safe operations Aircraft movement messages and delay codes
Check that operations meet commercial Turnaround plan
expectations (punctuality, quality)
Pre-flight duties
Design and offer consistent services according Sequential and critical path activities
to widely accepted AHM and I-GOM standards
Disruptions and difficult working conditions
Build turnaround plans Aircraft loading functions
Describe aircraft loading functions Designation of aircraft holds, bays and cabin
Loading, unloading, securing, build up, tagging
Target audience Inspection of aircraft damage
Flight operations managers Load control functions
Ground operations managers Aircraft structural loading limitations
Airline local representatives Standard weights, weight control and load
Interpreting the LDM and CPM
High efficiency factors
Fulfilling Service Level Agreements
Certificate awarded Teamwork, communication and culture
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.

Offered jointly by:

Aviation Fuel Management and
Carbon Trading for Aviation
Classroom Course (5 days/40 hours)

Upon completion of this course, the student will be able to analyze fuel/carbon budget and propose solutions to
improve fuel/carbon cost management.

Objectives Key topics

Upon completion of this course you will be able to: Factors affecting jet fuel specifications
Describe regulatory framework related to carbon Fuel efficiency: latest technological developments
emissions (EU ETS for carriers operating to/from
Europe) Basics of jet fuel pricing
Describe key factors impacting the jet fuel Stages in buying jet fuel
market IATA's role in the aviation fuel industry
Build and analyze fuel budget Aviation in the EU ETS: prices and price drivers
Analyze hedging solutions to reduce fuel cost Airline strategy and trading: pricing dynamics,
Analyze how to improve fuel efficiency: aircraft carbon as a fuel, hedging
modifications, flight ops improvement, and Making Clean Development Mechanism (CDM)
operational efficiency work for airlines: PR triumphs and pitfalls
Evaluate fuel quality Post-2012 politics and new mechanisms
Evaluate impact of ETS on airlines budget Outlook to 2020: EU aviation and ETS
Describe carbon trading mechanisms
Analyze carbon market dynamics, strategies and Certificate awarded
pricing This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
Target audience completion of the program.
Flight operations managers
Ground operations managers
Airline local representatives

Offered jointly by:

Training (Crew and MRO
Maintenance, Repair & Overhaul)
Classroom Course (5 days/40 hours)

The course takes a close look to processes and infrastructures for the training of pilots, flight attendants and

Objectives Key topics

Upon completion of this course you will be able to: The regulatory framework applicable to operators
To be introduced to the regulations applicable and EASA rules
the today and future tools used for the training
and how the new multimedia technologies are Pilot Training
more and more used Training sequence for pilot training from ab initio to
type rating, typical pilot training organization,
infrastructure, tools and programs
Target audience
Comparison of ATO Approved Training
Flight operations managers Organization and operator perspectives
Ground operations managers Maintenance Technician Training
Airline local representatives Overview of Basic and Type training, typical
Pilots training organization, tools and devices, programs,

Certificate awarded New training concepts and products, current &

future trends (e/mobile learning, blended learning)
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations. IATAs perspective on MPL Multi-crew pilot License
and the ITQI IATA Training and Qualification
An IATA-ENAC Degree is awarded upon successful
completion of the program.

Offered jointly by:

Human Factors in Aviation
Classroom Course (5 days/40 hours)

Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and

Objectives Key topics

Upon completion of this course you will be able to: Human Factors Theory Elements
Apply the theory and history of human factors in Human Factors Models
aviation and relate it to your job
Human Error - James Reason
Manage the consequences and organizational ICAO - Threat and Error Management
impact of human factors for all aviation roles:
pilots, flight crews, air traffic controllers, CAA, ISO 9001:2000 model (Chapter 6.2: Human
airport and aircraft maintenance staff, aircraft Resources)
manufacturers and meteorologists The SHEL Model: Software, Hardware,
Environment and Liveware, in particular in
reference to the FAAs Human Factors Analysis
Target audience and Classification (HFACS) Model

Flight operations managers HF in the aviation industry, the effect on safety and
Ground operations managers Threat and Error Management (TEM)
Airline local representatives The role of Safety Management Systems (SMS) -
Pilots quality, safety, security and risk
Human factors measurement, analysis and
Certificate awarded The Risk Management Model used is the AS/NZS
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful Activities
completion of the program.
The exercises conducted are linked to the topics
that are discussed according to the schedule and

Offered jointly by:

Aircraft Airworthiness and Air Carrier
Classroom Course (5 days/40 hours)

Gain the knowledge and skills to manage aircraft certification and continuing airworthiness as per the current
ICAO Annexes, regulations and requirements (FAA, JAA, EASA).

Objectives Key topics

Upon completion of this course you will be able to: Rules and documentation relating to the
Understand the ICAO SARPS, regulations and airworthiness of aircraft
requirements for aircraft certification and Type certification
continuing airworthiness
Certificate of airworthiness
Approve aircraft maintenance control,
procedural manuals, maintenance programs Continuing airworthiness
and Minimum Equipment Lists (MEL) Operator responsibilities
Air Operator Certificate (AOC)
Target audience Reliability program
Continuous airworthiness documents
Flight operations managers Maintenance control manual
Ground operations managers Maintenance program
Airline local representatives Minimum Equipment Lists (MEL)
Pilots Flight safety documents system
Manuals, logs and records
Approved Maintenance Organizations (AMO)
Certificate awarded
Quality system
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations. Training programs
An IATA-ENAC Degree is awarded upon successful Group exercise and debrief
completion of the program.

Offered jointly by: