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Core Study Material for ITIL® Qualifications

ITIL Master
Recommended Reading
ITIL Service Strategy Recommended Reading
ITIL Service Strategy Publication
21 hours of personal study is ITIL Expert OSA
recommended. Primarily ITIL Service Operation
and Continual Service
ITIL Service Design Improvement
ITIL Service Design Publication 12 hours of personal study from SO
21 Hours of personal study is and CSI is recommended.
recommended. Managing Across the Lifecycle
PPO
ITIL Service Transition Primarily ITIL Service Design
ITIL Service Transition Publication 12 hours of personal study from SD
21 hours of personal study is is recommended.
recommended.
SS SD ST SO CSI OSA PPO RCV SOA RCV
ITIL Service Operation Primarily ITIL Service Transition
ITIL Service Operation Publication and ITIL Service Operation
21 hours of personal study is 12 hours of personal study from ST
recommended. Lifecycle modules Capability modules and SO is recommended.
ITIL Continual Service SOA
Improvement Primarily ITIL Service Strategy and
ITIL Continual Service Service Design
Improvement Publication 12 hours of personal study from SS
21 hours of personal study is and SD is recommended.
recommended.
ITIL Foundation in IT service management

Recommended Reading
Reference all 5 ITIL Lifecycle Publications
20+ hours of personal study is recommended.

For further information or to purchase these publications please visit


www.itil-officialsite.com