Hotel opening Budget

Pre-opening budget teplete instrucstion

Pre-opening budget (v3.1)
Pre-opening exp bud1 (A&G)
Pre-opening exp bud1 (Apartment & Office)
Pre-opening exp bud1 (HR)
Pre-opening exp bud1 (ODD)
Pre-opening exp bud1 (PETR)
Pre-opening exp bud1 (POM)
Pre-opening exp bud1 (RMS)
Pre-opening exp bud1 (S&M)
Pre-opening exp bud1 (SUPPORT)
Pre-opening exp bud1 (F&B)
Staff planning1
Staffing plan
Development Project fact sheet

General Manager
Hotel Opening Checklist
Hotel opening announcement checklist v3
GM Pre-opening Manual
Development Project fact sheet

Sale & Marketing

Job Description
JD -OH-SM-CS-001 Catering Sale Mgr
JD -OH-SM-CS-002 Catering Sale Exec
JD -OH-SM-DH-001 DOSM
JD -OH-SM-DH-003 ADOS
JD -OH-SM-DH-004 Sales Admin
JD -OH-SM-DH-005 Sale & Catering Analyst
JD -OH-SM-PR-001 PR Mgr
JD -OH-SM-PR-002 PR Coor
JD -OH-SM-PR-003 PR Artist
JD -OH-SM-RM-001 Sr. Sales Mgr
JD -OH-SM-RM-002 Sales Mgr
JD -OH-SM-RM-003 Sales Exec
JD -OH-SM-RM-003 Sales Exec
JD -RM-RES-001 Revenue Manager
JD -RM-RES-002 Res. Mgr.
JD -RM-RES-003 Asst. Res. Mgr.
JD -RM-RES-004 Res. Sales Agt.
NETPC
NETPC-OH-SM-CS-001 Catering Sales Mgr.
NETPC-OH-SM-CS-002 Catering Sales Exec.
NETPC-OH-SM-DH-003 ADOS
NETPC-OH-SM-PR-001 PR Mgr.
NETPC-OH-SM-PR-002 PR Coor.
NETPC-OH-SM-PR-003 PR Artist.
NETPC-OH-SM-RM-001 Sr. Sales Mgr.
NETPC-OH-SM-RM-002 Sales Mgr.
NETPC-OH-SM-RM-003 Sales Exec.
NETPC-RM-RES-002 Res. Sales Mgr.
NETPC-RM-RES-003 Asst. Res. Mgr.
NETPC-RM-RES-004 Res. Sale Agt.
Standard & Procedures
Catering Sales
SP-OH-SM-CS-A001 Account Files
SP-OH-SM-CS-A002 Account Management
SP-OH-SM-CS-A003 Suppliers Files
SP-OH-SM-CS-A004 Competitors Survey
SP-OH-SM-CS-A005 Strategic Sales Plan
SP-OH-SM-CS-A006 Standard Letters
SP-OH-SM-CS-A007 Daily Sales Briefing
SP-OH-SM-CS-D001 Initial Sales Call
SP-OH-SM-CS-D002 Daily Sales Call
SP-OH-SM-CS-D003 Joint Sales Calls
SP-OH-SM-CS-D004 Communication
SP-OH-SM-CS-D005 Follow Up Action
SP-OH-SM-CS-D006 Hotel Inspection
SP-OH-SM-CS-P001 Product Knowledge
SP-OH-SM-CS-S001 Starwood Preferred Planner
SP-OH-SM-CS-S002 Leads Management
SP-OH-SM-CS-S003 Brand Identity
Public Relations
SP-OH-SM-PR-A201 Database Management
SP-OH-SM-PR-A202 Photo Library
SP-OH-SM-PR-A203 Collateral Library
SP-OH-SM-PR-A204 Inventory Check
SP-OH-SM-PR-A205 Design Coding
SP-OH-SM-PR-A301 Office Equipment
SP-OH-SM-PR-A302 Artist Monthly Report
SP-OH-SM-PR-D001 Media Interview
SP-OH-SM-PR-D002 Media Call
SP-OH-SM-PR-D003 Site Inspection
SP-OH-SM-PR-D004 Monthly Press Luncheon
SP-OH-SM-PR-D005 Press Conference
SP-OH-SM-PR-D101 Press Release
SP-OH-SM-PR-D102 Hotel Donations
SP-OH-SM-PR-D103 Public Inquiry
SP-OH-SM-PR-D201 Collateral Production
SP-OH-SM-PR-D202 Give Away Item
SP-OH-SM-PR-D203 Artwork Production
SP-OH-SM-PR-D301 Advertisement Insertion
SP-OH-SM-PR-D302 Barter Agreement
SP-OH-SM-PR-D401 Paper Clipping
SP-OH-SM-PR-D402 Direct Mailing
SP-OH-SM-PR-S001 Hotel Logo
Reservations
SP-RM-RES-A010 Morning Shift Procedure
P-RM-RES-A020 End of Shift Procedure
SP-RM-RES-A030 Working Area
SP-RM-RES-A050 Booking Confirmation
SP-RM-RES-A060 Reporting
SP-RM-RES-A070 Filing
SP-RM-RES-A080 Processing Busy Lines
SP-RM-RES-A090 Taking Messages
SP-RM-RES-A100 Guest Name
SP-RM-RES-A110 Guest History
SP-RM-RES-D010 Answering Telephones
SP-RM-RES-D011 SPG Recognition
SP-RM-RES-D020 Checking Availability
SP-RM-RES-D030 Taking Reservations
SP-RM-RES-D040 Guaranteed Arrival
SP-RM-RES-D050 No-Shows
SP-RM-RES-D060 Amendments
SP-RM-RES-D070 Cancellations
SP-RM-RES-D080 Same Day Reservations
SP-RM-RES-D090 Early Arrival
SP-RM-RES-D100 Late Departure
SP-RM-RES-D110 VIP Booking
SP-RM-RES-D120 Airport Transfer
SP-RM-RES-D140 Next Day Arrival
SP-RM-RES-D150 Group Reservation
SP-RM-RES-D160 Room Block
SP-RM-RES-D170 Overbooking
SP-RM-RES-D190 CI & M Inquiry
SP-RM-RES-D200 Restaurant Booking
SP-RM-RES-D210 Handling Complaints
SP-RM-RES-D220 Build Rapport with Key Bookers
SP-RM-RES-P010 Check-in & Check-out Time
SP-RM-RES-P020 Extra Persons
SP-RM-RES-P030 Closed out Period
SP-RM-RES-P040 Blacklist
SP-RM-RES-P050 Credit Procedure
SP-RM-RES-P060 Product Knowledge
SP-RM-RES-P070 Physically Challenged
SP-RM-RES-P080 Local Information
SP-RM-RES-P090 Rate Structure
SP-RM-RES-P100 Up-selling
SP-RM-RES-P110 Fidelio Knowledge Fidelio
SP-RM-RES-S010 Knowledge of Contacts
SP-RM-RES-S020 Toll Free Number
SP-RM-RES-S030 SPG Program Procedure
SP-RM-RES-S040 Star Choice Program
Room Sales
SP-OH-SM-RM-A001 Account Files
SP-OH-SM-RM-A002 Account Management
SP-OH-SM-RM-A003 Standard Form
SP-OH-SM-RM-A004 Standard Letters
SP-OH-SM-RM-A101 Sales Administration
SP-OH-SM-RM-A102 Office Review
SP-OH-SM-RM-A201 Action Plans
SP-OH-SM-RM-A202 Business Trips
SP-OH-SM-RM-D001 Daily Sales Calls
SP-OH-SM-RM-D002 Daily Sales Briefing
SP-OH-SM-RM-D003 Sales & Marketing Meeting
SP-OH-SM-RM-D004 Joint Sales Calls
SP-OH-SM-RM-D101 Group Handling
SP-OH-SM-RM-D102 Government Guest Handling
SP-OH-SM-RM-D103 VIP Guest Handling
SP-OH-SM-RM-D104 Hotel Inspection
SP-OH-SM-RM-S001 Brand Identity
SP-OH-SM-RM-S002 Leads Management
Training Activity Outlines
Catering Sales
TAO-OH-SM-CS-A003 Suppliers File
TAO-OH-SM-CS-A004 Competitors Survey
TAO-OH-SM-CS-A005 Strategic Sales Plan
TAO-OH-SM-CS-D001 Initial Sales Call
TAO-OH-SM-CS-D004 Communication
TAO-OH-SM-CS-D005 Follow Up Action
TAO-OH-SM-CS-P001 Product Knowledge
TAO-OH-SM-CS-S001 Starwood Preferred Planner
Public Relations
TAO-OH-SM-PR-A101 PR Monthly Presentation
TAO-OH-SM-PR-A201 Database Management
TAO-OH-SM-PR-A202 Photo Library
TAO-OH-SM-PR-A203 Collateral Library
TAO-OH-SM-PR-A204 Inventory Check
TAO-OH-SM-PR-A205 Design Code
TAO-OH-SM-PR-A301 Office Equipment
TAO-OH-SM-PR-A302 Artist Monthly Report
TAO-OH-SM-PR-D001 Media Interview
TAO-OH-SM-PR-D002 Media Call
TAO-OH-SM-PR-D003 Site Inspection
TAO-OH-SM-PR-D004 Monthly Press Luncheon
TAO-OH-SM-PR-D005 Press Conference
TAO-OH-SM-PR-D101 Press Release
TAO-OH-SM-PR-D102 Hotel Donations
TAO-OH-SM-PR-D103 Public Inquiry
TAO-OH-SM-PR-D201 Collateral Production
TAO-OH-SM-PR-D202 Give-away Production
TAO-OH-SM-PR-D203 Artwork Production
TAO-OH-SM-PR-D301 Advertisement Insertion
TAO-OH-SM-PR-D302 Barter Agreement
TAO-OH-SM-PR-D401 Paper Clipping
TAO-OH-SM-PR-D402 Direct Mailing
TAO-OH-SM-PR-D403 Distributing Guest Letters
TAO-OH-SM-PR-S001 Hotel Logo
TAO-OH-SM-PR-S002 Corporate Design Guideline
Reservations
TAO-RM-RES-A020 End & Morning Shift Procedure
TAO-RM-RES-A030 Working Area Maintaining
TAO-RM-RES-A050 Booking Confirmation
TAO-RM-RES-A060 Reporting
TAO-RM-RES-A070 Filing
TAO-RM-RES-A080 Processing Busy Line
TAO-RM-RES-A090 Taking Message
TAO-RM-RES-A100 Guest Name
TAO-RM-RES-A110 Guest History Profiles Manage
TAO-RM-RES-D010 Answer Telephone
TAO-RM-RES-D020 Checking Availability
TAO-RM-RES-D030 Taking Reservation
TAO-RM-RES-D040 Guaranteed Arrival
TAO-RM-RES-D050 No shows
TAO-RM-RES-D060 Amendments
TAO-RM-RES-D110 VIP Booking
TAO-RM-RES-D120 Airport Transfer
TAO-RM-RES-D130 Special Request & Trace Function
TAO-RM-RES-D140 Next Arrival Report Checking
TAO-RM-RES-D150 Group Reservation
TAO-RM-RES-D160 Room Block
TAO-RM-RES-D170 Overbooking
TAO-RM-RES-D180 Waiting List
TAO-RM-RES-D190-CI & M Inquiry
TAO-RM-RES-D200-Restaurant Booking
TAO-RM-RES-D210-Handling Complaints
TAO-RM-RES-D220-Build Rapport with Key Booker
TAO-RM-RES-P010-Check-in & Check-out Time
TAO-RM-RES-P020-Extra Persons
TAO-RM-RES-P030-Closedout Period
TAO-RM-RES-P040-Blacklist
TAO-RM-RES-P050-Credit Procedure
TAO-RM-RES-P060-Product Knowledge
TAO-RM-RES-P070-Physically Challenged
TAO-RM-RES-P090-Rate Structure
TAO-RM-RES-P100-Upselling
TAO-RM-RES-P110-Fidelio Knowledge
TAO-RM-RES-S010-Knowledge of Contacts
TAO-RM-RES-S020-Toll Free Number
TAO-RM-RES-S030-SPG Program
TAO-RM-RES-S040-Star Choice Program
Room Sales
TAO-OH-SM-RM-A001 Account Files
TAO-OH-SM-RM-A002 Account Management
TAO-OH-SM-RM-A003 Standard Form
TAO-OH-SM-RM-A004 Standard Letters
TAO-OH-SM-RM-A101 Sales Administration
TAO-OH-SM-RM-A102 Office Review
TAO-OH-SM-RM-A202 Action Plan
TAO-OH-SM-RM-A202 Business Trip Standard
TAO-OH-SM-RM-D001 Daily Sales Calls
TAO-OH-SM-RM-D002 Daily Sales Briefing
TAO-OH-SM-RM-D004 Joint Sales Call
TAO-OH-SM-RM-D004 Sales & Marketing Meeting
TAO-OH-SM-RM-D101 Group Handling
TAO-OH-SM-RM-D102 Government Guest Handling
TAO-OH-SM-RM-D103 VIP Handling
TAO-OH-SM-RM-D104 Hotel Inspection
TAO-OH-SM-RM-S001 Brand Identity
TAO-OH-SM-RM-S102 Leads Management
Duty_Manager
DM0001_Checking In VIP With Arrival Details
DM0002_Checking Out VIP
DM0003_Checking The Due out Room
DM0004_Handling Guest Out Of Town
DM0005_Handling Guest Complaint
DM0006_Handling Guest Accident
DM0007_Handling Staff Accident
DM0008_Handling Guest Possessions Missing In Room
DM0009_Handling Lost And Found
DM0010_Handling Valuables Storage In Safety Box
DM0011_Checking Room Status Discrepancy
DM0012_Checking Room Rate Discrepancy
DM0013_Celebrating Birthday For Guest
Business Center
Job Descriptions
JD-OD-BC-001 Business Centre Manager
JD-OD-BC-002 Business Centre Shift-leader
JD-OD-BC-003 Business Centre GSA
NETPC
NP-OD-BC-002 BUSINESS CENTRE SHIFTLEADER
NP-OD-BC-003 BUSINESS CENTRE GSA
Standards & Procedures
BUSINESS CENTRE INDEX
SP-OD-BC-A101 GREETING GUESTS
SP-OD-BC-A102 RECEIVING ASSIGNMENT
SP-OD-BC-A103 PHOTOCOPYING
SP-OD-BC-A104 TYPING SERVICE
SP-OD-BC-A105 OUT-GOING FAX
SP-OD-BC-A106 IN-COMING FAX
SP-OD-BC-A107 BINDING SERVICE
SP-OD-BC-A108 COURIER SERVICE
SP-OD-BC-A109 GUEST USE OF WORK STATION
SP-OD-BC-A110 MAKING BUSINESS APPOINTMENTS
SP-OD-BC-A111 SECRETERIAL SERVICE
SP-OD-BC-A201 TELEPHONE CALLS
SP-OD-BC-A202 LONG DISTANCE IDD LOCAL CALLS
SP-OD-BC-A203 BUSINESS CARD PRINTING
SP-OD-BC-A204 FILMS DEVELOPMENT
SP-OD-BC-A205 CHARGING MOBILE PHONE BATTERY
SP-OD-BC-A206 LOBBY SHOP
SP-OD-BC-A301 POSTING OF CHARGE
SP-OD-BC-A302 BC MISCELLANEOUS CONTROL SHEET
SP-OD-BC-B101 STAMP SERVICE
SP-OD-BC-B102 MAINTAINING BC LIBRARY
SP-OD-BC-B103 INTERNET & E-MAIL SERVICE
SP-OD-BC-B104 INTERPRETER & TRANSLATION
SP-OD-BC-B105 POSTING OF LATE CHARGES
SP-OD-BC-B106 ACTIONING TRACE REPORT
SP-OD-BC-B201 LOAN OF EQUIPMENT
SP-OD-BC-B202 RENTAL OF MEETING ROOM & OFFICE
SP-OD-BC-B203 CONTRACT SERVICE
Training Activity Outlines
TAO-OD-BC-A101 GREETING GUEST
TAO-OD-BC-A102 RECEIVING ASSIGNMENT
TAO-OD-BC-A103 PHOTOCOPYING
TAO-OD-BC-A104 TYPING SERVICE
TAO-OD-BC-A105 OUT-GOING FAX
TAO-OD-BC-A106 IN-COMING FAX
TAO-OD-BC-A107 BINDING SERVICE Binding Service
TAO-OD-BC-A108 COURIRE SERVICE
TAO-OD-BC-A109 GUEST USE OF WORK STATION
TAO-OD-BC-A110 MAKING BUSINESS APPOINTMENTS
TAO-OD-BC-A111 SECRETARIAL SERVICE
TAO-OD-BC-A201 TELEPHONE CALLS
TAO-OD-BC-A202 LONG DISTANCE IDD LOCAL CALLS
TAO-OD-BC-A203 BUSINESS CARD PRINTING
TAO-OD-BC-A204 FILMS DEVELOPMENT
TAO-OD-BC-A205 CHARGING MOBILE PHONE BATTERY
TAO-OD-BC-A206 LOBBY SHOP
TAO-OD-BC-A301 POSTING OF CHARGES
TAO-OD-BC-A302 BC MISCELLANEOUS CONTROL SHEET
TAO-OD-BC-B101 STAMP SERVICE
TAO-OD-BC-B102 MAINTAINING BC LIBRARY
TAO-OD-BC-B103 INTERNET & E-MAIL SERVICE
TAO-OD-BC-B104 INTERPRETER & TRANSLATION SERVICE
TAO-OD-BC-B105 POSTING OF LATE CHARGE
TAO-OD-BC-B106 ACTIONING TRACE REPORT
TAO-OD-BC-B201 LOAN OF EQUIPMENT
TAO-OD-BC-B202 RENTAL OF MEETING ROOM & OFFICE
TAO-OD-BC-B203 CONTRACT SERVICE
Rooms
Hotel Internal Forms
Service Center
SC0001_ Handling Incoming Call
SC0002_Handling Call From Guest Room
SC0003_Handling Wake Up Call Request
SC0004_Follow Up Wake Up Call
SC0005_Handling Do Not Disturb Request
SC0006_Handling Leaving Message For In House Guest
SC0007_Handling Guest Request For 'Follow Me'
SC0008_Engineering Service
SC0009_Fax And newspaper Delivery
SC0010_Handling Complaint
SC0011_Housekeeping Service
SC0012_Luggage Service
SC0013_Other Service
SC0014_Transportation
Rooms
Hotel Internal Forms
Front_Office
BC001_Monthly Report
BC002_Daily Stamps And Tel Cards CheckList
BC003_Printing And Binding Record
BC004_Courier Service Request Form
CON001_Concierge Group Luggage Control Sheet
CON002_Concierge Mail Received list
CON003_Concierge Daily Departmental Newspaper Delivering Record
CON004_Concierge Bellman Daily Service Control Sheet
CON005_Concierge Belongings Forwarding Record
CON006_Concierge Guest Luggage Long Term Storage Control Sheet/ Concierge Guest luggage Lo
CON007_Concierge Vehicle Reservaton Service Record
CON008_Concierge Hotel Shuttle Bus Statistics
FD001_Guest Amenities Order
FD002_In House Guest Group Wake Up Call And Breakfast Arrangement Daily Record
FD003_Cash Flow Handover Record
FD004_Room Rate Change Notice
FD005_Official Receipt Registration Form
FD006_Executive Club Lounge Damage Record
FD007_Executive Club Lounge Monthly FNB Requisition
FD008_Executive Club Table Wares And Linen Inventor List
FD009_Executive Club Daily Beverage Inventory List
SC001_Wake Up Call Sheet
SC002_Guest Request Record
SC003_Guest Room Telephone Restriction Record
Communication
Job Descriptions
JD-OD-TEL-001 Communications Manager
JD-OD-TEL-002 Communications Shift-leader
JD-OD-TEL-003 Communications GSA
NETPC
NP-OD-TEL-002 Communications Shiftleader
NP-OD-TEL-003 Communications GSA
Standards & Procedures
Communications Index
SP-OD-TEL-A101 Orientation of the Communications
SP-OD-TEL-A102 Basic Telephone Manners
SP-OD-TEL-A103 Useful phrases
SP-OD-TEL-A104 Communications start of shift
SP-OD-TEL-A105 Finding guests in the system
SP-OD-TEL-A106 Connecting calls to guest rooms
SP-OD-TEL-A107 No response and engaged lines
SP-OD-TEL-A108 Room to room calls
SP-OD-TEL-A109 Taking messages
SP-OD-TEL-A110 Assist guest to find telephone numbers
SP-OD-TEL-A111 Updating Fidelio telephone book
SP-OD-TEL-A201 Making collect or Credit Cards for guests
SP-OD-TEL-A202 Making IDD & DDD calls
SP-OD-TEL-A203 Manual long distance call posting & record
SP-OD-TEL-A204 Receiving collect calls
SP-OD-TEL-A301 Handling silent bookings
SP-OD-TEL-A302 Privacy status
SP-OD-TEL-A303 Screening of calls
SP-OD-TEL-A304 Guest locator
SP-OD-TEL-A401 Wake-up calls for FIT
SP-OD-TEL-A402 Wake-up calls for group
SP-OD-TEL-A501 Personal guest service
SP-OD-TEL-A502 Recording all guest requests
SP-OD-TEL-A503 Requests for housekeeping and laundry service
SP-OD-TEL-A504 Request for guest room maintenance
SP-OD-TEL-A505 Request for Bell services
SP-OD-TEL-A506 Request for Business Centre Services
SP-OD-TEL-A507 Request for Reception Services
SP-OD-TEL-A508 Request for restaurant reservation
SP-OD-TEL-A509 Request for Room Service
SP-OD-TEL-A601 Paging guests
SP-OD-TEL-A602 Paging of associates
SP-OD-TEL-A603 Contacting hotel associates at home
SP-OD-TEL-A701 Emergency procedure
SP-OD-TEL-A702 Bomb threats
SP-OD-TEL-A703 Manual operation of Communications
Shift-leader
SP-OD-TEL-B101 Check interface lost posting
SP-OD-TEL-B102 Recording & Monitoring repair of system
SP-OD-TEL-B103 Guest request summary
SP-OD-TEL-B104 Action Trace reports and remarks
SP-OD-TEL-B105 Posting of late charge
SP-OD-TEL-B201 Updating internal telephone list
SP-OD-TEL-B202 Internal communication
SP-OD-TEL-B203 Emergency prcedure
SP-OD-TEL-B204 Bomb Threats
Training Activity Outlines
GSA
TAO-OD-TEL-A101 Orientation of the Communications
TAO-OD-TEL-A102 Basic telephone manners
TAO-OD-TEL-A103 Useful phrases
TAO-OD-TEL-A104 Communications start of shift
TAO-OD-TEL-A105 Finding guests in the system
TAO-OD-TEL-A106 Connecting calls to guest rooms
TAO-OD-TEL-A107 No response and engaged Lines
TAO-OD-TEL-A108 Room to room calls
TAO-OD-TEL-A109 Taking messages
TAO-OD-TEL-A110 Assist guest to find telephone numbers
TAO-OD-TEL-A111 Updating Fidelio telephone book
TAO-OD-TEL-A201 Making collect or Credit Cards call for guest
TAO-OD-TEL-A202 Making IDD & DDD calls
TAO-OD-TEL-A203 Manual long distance call posting & record
TAO-OD-TEL-A204 Receiving collect calls
TAO-OD-TEL-A301 Handling silent bookings
TAO-OD-TEL-A302 Privacy status
TAO-OD-TEL-A303 Screening of calls
TAO-OD-TEL-A304 Guest locator
TAO-OD-TEL-A401 Wake-up calls for FIT
TAO-OD-TEL-A402 Wake-up calls for group
TAO-OD-TEL-A501 Personal guest service
TAO-OD-TEL-A502 Recording all guest requests
TAO-OD-TEL-A503 Requests for housekeeping and laundry service
TAO-OD-TEL-A504 Request for guest room maintenance
TAO-OD-TEL-A505 Request for Bell services
TAO-OD-TEL-A506 Request for Business Centre Service
TAO-OD-TEL-A507 Request for Reception service
TAO-OD-TEL-A508 Request for restaurant reservation
TAO-OD-TEL-A509 Request for Room Service
TAO-OD-TEL-A601 Paging guests
TAO-OD-TEL-A602 Paging of associates
TAO-OD-TEL-A603 Contacting hotel associates at home
TAO-OD-TEL-A701 Emergency procedure
TAO-OD-TEL-A702 Bomb Threats
TAO-OD-TEL-A703 Manual operation of Communications
Shift-leader
TAO-OD-TEL-B101 Check interface lost posting
TAO-OD-TEL-B102 Recording & monitoring repair of system
TAO-OD-TEL-B103 Guest request summary
TAO-OD-TEL-B104 Action trace reports and remarks
TAO-OD-TEL-B105 Posting of late charge
TAO-OD-TEL-B201 Updating internal telephone list
TAO-OD-TEL-B202 Internal Communication
TAO-OD-TEL-B203 Emergency procedure
TAO-OD-TEL-B204 Bomb threats
ENG
Job Description
JD-OH-EG-01 Chief Engineer
JD-OH-EG-02 Assistant Chief Engineer
JD-OH-EG-03 Executive Assistance
JD-OH-EG-04 Duty Engineer
JD-OH-EG-05 Shift Leader
JD-OH-EG-06 HVAC Technician
JD-OH-EG-07 Mechanics
JD-OH-EG-08 Electronics Technician
JD-OH-EG-09 Electrical Technician
JD-OH-EG-10 Building Maintenance
JD-OH-EG-11 Ken Fix It
JD-OH-EG-12 Store Keeper
NETPC
NP-OH-EG Asst Chief Engineer
NP-OH-EG Engineer Electrical
NP-OH-EG Engineer Electronics
NP-OH-EG Engineer - HVAC
NP-OH-EG Engineer Mechanical
NP-OH-EG Shift Leader
NP-OH-EG Technician Electronics
NP-OH-EG Technician Electrical
NP-OH-EG Technician-HVAC
NP-OH-EG Technician-Mechanical
Standards & Procedures
Contents
SP-OH-EE01 Power Failure
SP-OH-EE02 Elevator Trapped
SP-OH-EE03 Flooding
SP-OH-EG01 Departmental Rules
SP-OH-EG02 On Duty & Off Duty
SP-OH-EG03 Smoking Zone
SP-OH-EG04 Training
SP-OH-EG05 Work Place
SP-OH-EG06 Telephone Etiquette
SP-OH-EG07 Daily Briefing
SP-OH-EG08 Guest Room Standard
SP-OH-EG09 Property Damage
SP-OH-EG10 O&M Manual
SP-OH-EG11 Building Document
SP-OH-EM01 Work Request
SP-OH-EM02 R&M Project Request
SP-OH-EM03 Repair Log
SP-OH-EM04 Preventive Maintenance
SP-OH-EM05 Fire Protection P.M
SP-OH-EM06 Work Order Contract Summary
SP-OH-EM07 Daily Work Schedule
SP-OH-EM08 Monthly Work Schedule
SP-OH-EM09 Service Contract
SP-OH-EM10 Engineering Log
SP-OH-EM11 Fire Alarm Report
SP-OH-EM12 Accident Report
SP-OH-EM13 Shut Down Maintenance
SP-OH-EM14 Work Assignment Outside The Hotel Premises
SP-OH-EM15 Budget Control
SP-OH-EM16 Inventory Control
SP-OH-EM17 Store Control
SP-OH-EM18 Key control
SP-OH-EM19 Purchase Requisition
SP-OH-EM20 Outgoing & Receiving Record
SP-OH-EM21 Water Treatment
SP-OH-EM22 Guest Call
SP-OH-EM23 Ken Fit It
SP-OH-ES01 Safety
SP-OH-ES02 Electrical Safety
SP-OH-ES03 Chemical Safety
SP-OH-ES04 Ladder Safety
SP-OH-ES05 Work On Height
SP-OH-ES06 Safety TAG
SP-OH-EU01 Energy Management
SP-OH-EU02 Energy Consumption Report
Daily energy consumption
Electrical Consumption Record
Fire Procedure Flowchart
Monthly energy report
Work order request record
Work request Ticket
SP-OH-EU03 Utility Consumption Monitoring
Front_Office
General
Index
BUSINESS CENTRE INDEX
COMMUNICATION INDEX
CONCIERGE INDEX
NETP CODE INDEX
RECEPTION INDEX
Standards & Procedures
All F.O Associates
RECEPTION INDEX
SP-RM-FO-G001 to G006
SP-RM-FO-G007 Code for guest service
SP-RM-FO-G008 Personal Grooming
SP-RM-FO-G009 Start of shift Procedure
SP-RM-FO-G010 Logbook Handover
SP-RM-FO-G011 Telephone etiquette
SP-RM-FO-G012 Local information
SP-RM-FO-G013 Handling complaints
SP-RM-FO-G014 Guest information confidentiality
SP-RM-FO-G015 Hotel information confidentiality
SP-RM-FO-G016 End of shift procedures
SP-RM-FO-S001 Duty Roster payroll information arrange
SP-RM-FO-S002 Unit training
SP-RM-FO-S003 Maintaining operating equipment
SP-RM-FO-S004 Ensure stock of operating amenities
Concierge Guest luggage Long Term Storage Record

Daily Record