Lovely Professional University,Punjab

Format For Instruction Plan [for Courses with only Lectures ]
Course No. MGT957

Course Title:

MANAGING CROSS CULTURAL DIVERSITY

L: 3

T: 0

P: 0

Cr: 3

Course Planner :-

13601 :: Puneet Bawa

TextBook

1. Luthans Doh,Hogetts, International management- Cultural strategy and behaviour, Tata mcgraw hill, 2008.
Other Specific Books

2. 3.
Other Readings

Price & Browaeys, Understanding Cross-cultural Management, Pearson Education, 2008. Helen Deresky,International Management, managing across borders and cultures,5th edition,pearson education

Sr. No.

Jouranls atricles as compulsary readings (specific articles, Complete reference)

4 5 6 7 8 9 10 11 12 13 14 Page 1 of 8

Black Women's Leadership Experience:Examining The Intersectionality of Racer and Gender, Advance In Developing Human Resources Vol.11 no.5 oct 2009 Cross Culture Conceptualisations, IIMB Management Review,Vol.20 no.3 sept 2008 Diversity and Vibrance,The Human Factor,Vol.2 no.7 june6-july15 2010 Leadership Lessons From INDIA; Harvard Business Review Vol.5 no.3 march2010 Harnessing Your Staffs Informal Networks:Harvard Business Review Vol.5 no.3 march2010 Leadership In The Age Of Transparency: Harvard Business Review Vol.5 No.4 april 2010 Employee Motivation:A Powerful New Model, Harvard Buisness Review,vol.5 no.1 july august 2008 Case study: Avon in global market: managing developing a global workforce,Book 1 page no 417 Case study- motivation is the key.book1 page no 395 Case study-Waiting in new delhi, International business, 3rd edition. page no 211 Case study-Reebok : managing human rights issues “ethically”.Book 1, page no. 79

Approved for Autumn Session 2010-11

15 16 17 18 19 20 21 22 23 24 25 26 27 28

Case study- Sir Richard bransons – A Case in global leadership. Book 1, page no. 449 Case study- Moto: coming to America.Book 1, page no. 231 Case study- GM returns to south Africa 10 years after end of apartheid. Book 1, page no. 76 Case study-West indies yacht club resort: when culture collide. Book 1, page no. 465 Case study- Management of human assets at infosys.Book 1, page no. 453 Case study- Starbucks international operations. Book 1 page no. 339 Case study-Pepsi entry to India- a lesson in gloabalization.Book 1, page no. 334 Case study- Dell’s dilemma in brazil :negotiating at the state level. Book 1, page no. 195 Case study-Footwear international. Book 1, page no. 89 Case study-Euro Disneyland. Book 2 page 226 Workplace stress and well being across cultures, Cross Cultural Management: An International Journal vol.17 no.1 2010 Proquest Innovation Management and Thought Leadership – A Cultural Requirement in a Global Competitive Environment, The Journal of American Academy of Business, Cambridge * Vol. 16 * No1 Sep 2010,proquest The influence of national culture on dissolution communication strategies in western v/s asian business relationships,Supply Chain Management; 2004,proquest Cross-Cultural Presentations-How To Make Them More Effective,Sales and Marketing Management; Sep 1989; 141, 11, proquest

Relevant Websites

Sr. No.

Web adress

(only if relevant to the courses)

Salient Features

29 30 31 32 33 34

http:/www.culture-at-work.com/contents.html http:/www.ap.harvard.edu/mainsite/papers/recoop/Sedgwick/Sedgwick.html http:/www.sourcingmag.com/content/c060814a.asp http://www.mindtools.com/CommSkll/Cross-Cultural-communication.htm http://www.crossculture.com/about-us/richard-d-lewis/ http://proquest.umi.com/pqdweb

Culture differences in countries Technology in Japanese MNC’s in Thailand. US and INDIA style of doing business leadership and communication study material A Web Based learning resourse Access to various journals and full pdf articles

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Detailed Plan For Lectures
Week No. Lecture No. Topic Chapters/Sections of Textbook/other reference Homework to be Assigned to students Pedagogical tool Demonstration/case study/images/anmation ctc. planned

Part 1
Week 1

Lecture 1 Lecture 2

Dimension of Culture: nature of culture Importance of culture diversity, Values in culture

Book :1,chapter 4 page 92-101 Book :1,chapter 4 page 101-107 Book :6, incredible india video showing various cultures in one single country, eg of sub cultures and diveristy hofstede's research on IBM Study
HomeWork 1 Allocation

Lecture 3
Week 2

Models of culture : Hofstede's culture dimension Models of culture :attitude dimension of culture Trompenaar's cultural dimension Integrating Culture and management:Project GLOBE

Book :1,Chapter 4 Page 101-106 Book :1,Chapter 4 Page 107-109 Book :1,Chapter 4 Page 109-116 Book :1,Chapter 4 Page 117-119 Book :28, Book :1,Chapter 4 Page 124-129 Book :5, Book :1,Chapter Page 129-140 Book :25, Book :1,Chapter5 Page 140-147 Book :1,Chapter6 Page 152-154
HomeWork 1 Submission Term Paper 1 Allocation

Lecture 4 Lecture 5 Lecture 6

Week 3

Lecture 7

Managing Across borders: Strategy for managing across culture

case study book1 page 124 WAKING UP HEINEKEN

Lecture 8

Cross culture differences and similarities with a focus upon impact of culture difference in china Cross culture differences and similarities with a focus upon impact of culture difference in Europe, India and Arab countries Understanding organization culture diversity : Nature of organizational culture

Lecture 9
Week 4

Lecture 10

Part 2

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Part 2
Week 4

Lecture 11

Organizational cultures in MNC's

Book :1,Chapter 6 Page 154-159

HR policies of various organzations eg BPO, EDUCATION INSTITUTE , BANKS etc videos based upon national culture
HomeWork 2 Allocation

Lecture 12
Week 5

Interaction between organizational and national cultures Phases and types of multicultural development, problems and advantages to multiculturalism Cross Culture Communication : Understanding communication process Cross Culture Communication :Flows, Barriers

Book :1,Chapter 6 Page 159-163 Book :1,Chapter 6 Page 165-171 Book :1,Chapter 7 Page 178-183 Book :31, Book :27, ->Reference :1,chapter7 Page184-197 Book :28, ->Reference :1,chapter 7 Pgae 196-198 ->Reference :1,chapter7 Page199-204 ->Reference :14,
HomeWork 2 Submission Quiz 1

Lecture 13 Lecture 14

Lecture 15

Week 6

Lecture 16

Achieving communication effectiveness in multicultural organization

Lecture 17

Managing culture differences through negotiation tactics and bargaining behaviour Case Based Presentation Case Based Presentation Case Based Presentation Revision

Lecture 18
Week 7

Lecture 19 Lecture 20 Lecture 21

MID-TERM
Part 3
Week 8

Lecture 22

Motivation across culture : Content approach of motivation and process theories Application of need hierarchy theory

Book :1,Chapter 12 Page 366-370 Book :12, Book :1,Chapter 12 Page 370-374
HomeWork 3 Allocation

video on motivatio

Lecture 23

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Part 3
Week 8

Lecture 24

Two factor theory of motivation, achievement motivation theory

Book :1,Chapter12 Page 375-381 Book :10, Book :1,Chapter 12 Page 382-384 Book :1,Chapter12 Page 384-390 Book :8, Book :1,Chapter13 Page 396-403 Book :7, Book :1,Chapter 13 Page 404-409 Book :4, Book :1,Chapter 13 Page 409-414 Book :9, Book :1,Chapter 13 Page 415-419 Book :26, Book :1,Chapter 13 Page 419-424 Book :1,Chpater14 Page 430-437 Book :1,Chpater 14 Page438-445 Book :1,Chpater 14 Page 446-456 Book :1,Chpater 14 Page 456-470 Book :1,Chpater 15 Page 476-478 Book :24, Book :1,Chpater 15 Page 478-484 Book :1,Chpater 15 Page488-490
HomeWork 4 Submission Quiz 2 Term Paper 1 Submission HomeWork 3 Submission

Week 9

Lecture 25 Lecture 26

Select process theory Motivation applied:job design,work centrality, rewards

Lecture 27

Leadership across, recent trends in leaderships cultures,introduction to leadership behaviours and styles :Foundation of leadership Leadership in International context:difference and similarities between US and japenese leadership styles Leadership in International context: Leadership in china,middle east

video on indian leaders

Week 10

Lecture 28

Lecture 29

Part 4
Week 10

Lecture 30

Recent findings and insights about leadership:transformational, transactional, charismastic,qualities for successful leader Leadership behavior, effectiveness, teams, insights from the GLOBE study Expatriation management: Sources Selection criteria for international assignments and procedure Compenstion,Repatriation Training and its types Labour relationship in diverse workforce,Approaches to labour relations in countries like US, Approaches to labour relations in countries like hina,Europe, and Arab countries International Structure of Unions, Industrial democracy,strategic managment of international labor relations

HomeWork 4 Allocation

Week 11

Lecture 31 Lecture 32 Lecture 33

Week 12

Lecture 34 Lecture 35 Lecture 36

Week 13

Lecture 37 Lecture 38

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Part 4
Week 13

Lecture 39

Revision and doubt clearing session

Spill Over
Week 14

Lecture 40 Lecture 41 Lecture 42

Ethics and social responsibility Political, legal and technological environment Eonomic performnace and issues of major regions like North Aerica, South America, Europe,Asia

Book :1,Chapter 3 Page 54-72 Book :1,Chapter 2Page 34-48 Book :1,Chapter 1 Page 15-27

Details of homework and case studies plan
Homework No. Topic of the Homework Nature of homework (group/individuals/field work

Homework 1

Home work -1 Student have to study theTrompenaars cultural dimensions focusing upon all the factors for the countries to be allocated in comparison to INDIA. Homework 2 Case Analysis: Student Teams shall be given cases containing analytical questions. They are expected to Submit an individual analysis by each team member. A team presentation on the allotted case. Home work 3 Each students have to make a profile on national culture based upon the factors : culture, subculture, across culture communication, language, organisational culture, government culture, religion influence on culture. Homework 4 Each student will be allocated with a company and they have to find out the various factors which motivate them and help them to retain the employee in the company. This analysis will be based upon industry and culture followed in that particular company.field work is required by student.

Individual

Homework 2

Group

Homework 3

Individual

Homework 4

FieldWork

*Normally all the homeworks shall be submitted online but in special courses where homeworks cannot be submited online , the insructor can edit the mode of submission while entering the IP Details

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Scheme for CA:out of 100*
Component Frequency Out of (If any) Marks for each Total Marks

Homework Term Paper Quiz

3 1 2

4

15 25 15
Total :-

45 25 30
100

* In ENG courses wherever the total exceeds 100, consider x best out of y components of CA, as explained in teacher's guide available on the UMS

List of suggested topics for term paper[at least 15] (Student to spend about 15 hrs on any one specified term paper)
Sr. No. Topic

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

The effect of cultural barriers in business operation. Cultural problem with Disney in globalization. Role of motivation in managing cross cultural diversity Culture and Organization structure of an Indian company in comparison to an foreign company. Motivational techniques followed across cultures. HRM practices in comparison with different countries Analyze the various Indian company‟s who are successful in managing cross cultural issues while going globalized. Student will have to find out the various cultural issues while making there presence abroad. Eg. Bajaj motorbikes in sri lanka, mahindra cars in Nigeria, taj hotel in new Zealand, haveli in Canada etc. Challenges faced by company‟s in communicating across culture. Analyze cultural factors which influence leadership qualities. Cultural problems faced by TaTa steel in aquiring and managing Corus. Describe the cultural profile and do comparison with a country of your choice. Minimum 3 comparisons. Analyze the types of operational conflicts that could occur in an international context because of different attitudes towards time, change, material factors, and individualism. based upon various countries allocated Study of cultral conflicts in australia with indian students and its impact on both countries relation. and analysis on business loss due to such conflicts.Reasons and suggestion for the same. Analysis on why indian people are more familiar with cultures of countries like dubai,canada,america etc. for doing work in foreign countries. study of factors which are favourable and unfavourable to them.

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