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ISAR
In-Service Activities Report Issue 2017-11

Forecasting a Greater Future


Bombardier predicts African intra-regional connectivity will triple total
traffic growth in the next 20 years

1|Page
From the Editor The
ISAR EST. 1989
The In-Service Activities Report (ISAR) is a monthly technical newsletter which provides a forum for sharing in-
service experiences. The document includes discrepancies that have been experienced and reported by operators,
and action taken on other noteworthy maintenance tips.
Additionally, the ISAR provides routine notification of items of interest and significance that have occurred since
issuance of the previous edition. It also provides updates regarding customer services and support initiatives within
Bombardier. The ISAR is intended to be read by all in the operator’s organization who are concerned with
maintenance support and operation of the aircraft.
Important Note: Material appearing in this ISAR is to be considered valid as of the date of publication. Operators
concerned with the current validity and possible implications of a specific article in the ISAR should contact the
Technical Help Desk, toll free in North America at: +1-844-CRC-CRC0 (+1-844-272-2720), or direct at:
+1-514-855-8500, or by email: thd.crj@aero.bombardier.com .
For additional information on any of the in-service items covered in the ISAR, please contact your local Bombardier
Editor in Chief Commercial Aircraft Field Service Representative, the Technical Help Desk or the appropriate staff member noted
Jordan Commodari below:
jordan.commodari@aero.bombardier.com
416-373-5174
Customer Services Management Contacts
Amod Kelkar Paul Doiron Joe Giusto Bertram Martin
Vice President, Customer Senior Program Manager, CRJ Manager, Sales, Spares and Manager,
Services, Operations Series, Customer Services Smart Parts Tokyo RSO
1-416-375-3009 1-450-476-7804 1-416-373-5591 81-(0)90-1553-0272
Stephen McCoy Diana Abballe Paul Hamill Peter Osborne
General Manager, Commercial Customer Experience and Manager, Manager, Maintenance Programs
Aircraft Service Centers Events Manager Mobile Repair Team & Planning
1-304-848-5088 1-416-375-3462 1-416-375-3620 1-416-375-4007
Martin Elliott Allison Batt Ross Hitchins Daniel Parente
Senior Director, Regional Support Manager, Material Services Manager, Customer Services, Manager,
& C Series Service Introduction Americas Americas Technical Help Desk
1-416-375-3177 1-416-375-7676 1-416-375-3454 1-450-476-5857
Amel Belkhamsa Patrick Bertrand Subeer Kapoor Vasil Rambi
Director, CS, Europe, Middle East, Manager, Manager, Manager, Request Management
Africa & Russia Sydney RSO Singapore RSO and Maintenance Planning
49-89-327-082-235 61-2-9667-8600 65-9640-5035 1-416-373-5529
Rob Burdekin Herman Bijl Stephen Kelly Royston Simon
Director, Customer Services, Manager, In-Service Manager, Manager,
APAC, Australasia Engineering – Systems Moscow RSO Johannesburg RSO
65-6592-5746 1-450-476-7792 7-495-775-1830 27-(0)11-100-5466
Alex Jaglowitz Willem Brand Khalid Khan Harlan Simpkins
Director, Material Manager, Business Planning and Manager, Maint. Engineering, Chief Customer Liaison Pilot,
Services eServices Project Mgmt & Governance Customer Services
1-416-375-4172 1-514-443-8713 1-416-375-3357 1- 416-375-4278
Dario Leone Steve Crofton Mohammad Khan Ronald Smith
Director, In-Service Supplier Manager, Manager, Maintenance Data Manager, Delivery, Sales &
Management and Warranty Technical Publications Analysis & Aircraft Economics Technology, Tech.l Publications
1-416-373-5295 1-514-299-8446 1-416-375-3357 1-416-856-4960
Mervyn Lynn Martin Cudina Vesna Kostadinovic Francine Van Erum
Director, Material Programs and Manager, In-Service Engineering, Manager, Regional Alignment & Manager, Customer Services,
Performance Structures Acting Customer Services, Americas Americas
1-416-373-7915 1-416-373-7865 1-416-375-3574 1-450-476-7570
Jeffrey MacDavid Milenko Despot Karl Laframboise Joe Giusto
Director, Manager, Configuration Mgmt. and Manager, Fleet Services and Manager, Spares Sales and
Technical Publications Initial Provisioning Solutions Marketing
1-450-476-7810 1-416-373-7995 1-416-373-5295 1-416-373-5591
Elio Ruggi John S. Fernando Roman Kuryluk Leila Elbard
Director, In-Service Engineering Manager, Manager, Customer Services, Manager,
and Technical Support Entry-Into-Service Americas Munich RSO
1-450-476-7656 1-416-375-4195 1-416-375-3914 49-89-327-082-160
Alan Wongkee Alex Li
Yogesh Garg
Director, Safety, Flight Operations Manager,
Manager, Delhi RSO
and Training Shanghai RSO
1-91-124-668-8242
1-450-476-7614 86-21-5172-8324
To find ISARs on www.iflybombardier.com
Enter username & password and click Login > select aircraft type in For Aircraft Model > click Resources > click Newsletters > click ISAR > click desired ISAR edition.
An ISAR Index is included along with all published ISARs on iflybombardier.com. The Index is sorted by ATA chapter and contains every ISAR article ever published.

Proprietary Notice
This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to Bombardier Inc. and
Bombardier Commercial Aircraft. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from Bombardier Inc.
Bombardier also does not necessarily endorse any of the advertisements appearing in this newsletter.

CRJ Series ISAR: 2017-11 2


Table of Contents

General and Technical Articles

0001 – All Series 0002 – CRJ Series 2700 – 2740 – 3211 –


Forecasting a Greater Natural Disaster Relief: CRJ700/900/1000 CRJ700/705/900/1000 CRJ700/900/1000
Future Robert Dueck Spoiler Stabilizer Horizontal Stabilizer MLG Orifice Support
Control System Trim Actuator Tube (OST) On-Wing
Working Group (HSTA), Replacement
New Torque Meter Procedure
Page 5 GSE6

Page 4 Page 6 Page 7 Page 10

3621 – CRJ700/900
CRJ700/900
Bleed Air Leak Check:
Using Shop Air

Page 11

Additional Sections

Technical Publications Maintenance Engineering


Maintenance and Flight Manual Revision Schedules Monthly FRACAS Report Snapshots
CRJ100/200 – page 12 CRJ700/900/1000 – page 14 CRJ100/200 – page 15 CRJ700/900 – page 16 CRJ1000 – page 17

Recently Released Documents Upcoming Events


CRJ100/200 – page 18 CRJ700/900/1000 – page 19 2017 Event and Conference Calendar
All Series – page 21

Note: Click the title of any article to be taken there directly.

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CRJ Series ISAR: 2017-11 3


COVER STORY
Africa

0001 / Applicability: All Series

Forecasting a Greater Future


Reference: Bombardier Commercial Aircraft Press Release, Montréal – November 13, 2017

Africa is expected to take delivery of 550 in the 60 to150-seats segment between 2017 and 2036

Bombardier Commercial Aircraft’s new 20-year Market Forecast for the 60- to 150-seat segment predicts continuing
growth in intra-regional flying in Africa dominated by large turboprops and small single-aisle jets.

Intra-regional traffic is forecast to grow 4.6 per cent annually over the next 20 years. The 60 to 150-seat fleet will grow by
2.4 times in order to meet the growing traffic demand.

The majority of these aircraft will have dual-class cabins; currently, 90 per cent of intra-regional seats are dual class.
Passengers traveling on intercontinental widebody jet demand seamless services when connecting flights with a regional
jet or turboprop.

The Forecast notes that large turboprops have a significant share of capacity on short-haul routes, having increased from
three aircraft in 1990 to more than 100 today.

“Bombardier has worked closely with African airlines for several decades assisting with fleet planning, route development,
flight operations, and we are uniquely positioned to meet the requirements of African airlines in the coming years,” said
Jean-Paul Boutibou, Vice President, Sales, Middle East and Africa, Bombardier Commercial Aircraft. “We are proud of
the CRJ Series and Q400 aircraft continued success in Africa, their outstanding economics and performance is well-
recognized in the region, and we are confident that operators in the region will also benefit from the outstanding
performance and capabilities of our C Series jetliners.”

Like other airlines around the world, African carriers will look to replace their retired fleets with modern aircraft with better
fuel efficiency, softer environmental footprint, greater reliability, and improved passenger comfort and amenities.

Declining yields will drive African airlines to switch their focus from cost per seat to profitability per passenger by investing
in right-sized aircraft based on market demands.

Africa is expected to take delivery of 550 of these aircraft between 2017 and 2036 for a four per cent share of the world
market for 12,550 aircraft valued at U.S. $820 billion. The deliveries to Africa are expected to comprise 300 large regional
aircraft (60-100 seats) and 250 small single-aisle aircraft (100-150 seats).

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CRJ Series ISAR: 2017-11 4


General Articles

0002 / Applicability: CRJ Series

Natural Disaster Relief: Robert Dueck


Contributed by: Francine Van Erum, Manager, Customer Services

In difficult times when our community needs help, Bombardier employees are the first to offer their support. Robert
Dueck, a Field Service Representative based in St-Louis Missouri, has been a member of the United States Civil Air
Patrol since 2016. This voluntary engagement allows him to offer his time and flying expertise to assist in search and
rescue, or provide support in natural disaster situations.

The Civil Air Patrol is a Total Force partner and Auxiliary of the U.S. Air Force, Civil Air Patrol and provides ways to
search for and find lost individuals, offering comfort in times of disaster and their ability to keep the homeland safe. Its
56,000 members selflessly devote their time, energy and expertise toward the well-being of their communities, and
promoting aviation and related fields through aerospace/STEM education, helping to shape future leaders through
CAP’s cadet program.

In early September, the Texas Wing of the United States Civil Air Patrol requested assistance from neighboring state
wings to help with the Hurricane Harvey disaster relief effort in Houston. As a Mission Pilot, Robert was honored to be
able to go down and assist with this effort, along with two other flight crews from Missouri. He and his crew were
assigned to fly aerial photography sorties over the greater Houston and Beaumont areas. Operating from Ellington Field
in Southwest Houston, they flew 6 separate disaster relief sorties, and provided nearly 10,000 photos of flooded areas
to federal agencies. These photos helped the authorities make informed decisions and provide usable data for future
incidents.

Below is a quote from Robert on his experience on this mission and his overall experience as a member of the Civil Air
Patrol:

“As a crew, we were humbled with the opportunity to go to Houston and help these people who were impacted by
Hurricane Harvey. It is deeply satisfying to be able to use something that I love to do in a way that gives back to the
community. In my opinion, this is what life is all about.”

This is one example of Bombardier employees’ engagement in supporting our community. Thank you Robert!

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CRJ Series ISAR: 2017-11 5


Technical Articles

2700 / Applicability: CRJ700/900/1000

Spoiler Stabilizer Control System Working Group


Contributed by: Olivier Durivaux – Thales (Avionics Services Worldwide)
Reference: SSCS Working Group Meeting Minutes

The Spoiler Stabilizer Control System (SSCS) Working Group’s initiative was launched in June 2016, with the objective
to enhance the troubleshooting of the Spoiler Stabilizer System on the aircraft. The aim of this working group was to
gather all of those involved. We saw the Thales design office, to the operators, with the mission to review and improve
the Fault Isolation Manual. The operators experience and feedback were key to improving the SSCS system
troubleshooting, and to reduce unnecessary removals and the No Fault Found (NFF) rate.

From June 2016 to April 2017, three teamwork sessions were held in a Thales facility to benefit from the support of the
Thales engineering team, taking advantage of the opportunity to discover Thales support facilities in North America.

The Working Group achievements are quite impressive:

 More than 20 representatives from CRJ operators (Fleet Managers), Bombardier ISE/ISSM, Tech Pub/THD and
Thales Back-Office/Field Service Managers attended each session
 Reliability issues and actions were addressed/covered in each session
 More than 50 actions were logged and answered by the team
 480 FIM tasks were reviewed and improved to include the latest available troubleshooting tips
 All SSCS ATA chapter were covered (ATA 2760, 2740, 2725 and 2730)
 All revised FIM tasks are available starting FIM Revision 41

The SSCS concluded on October 11th; below you will find direct feedback from our attendees:

 Unique experience to understand a system with all involved representatives from Bombardier, Thales and CRJ
Operators
 Build strong relationship and trust between all parties
 Bombardier/Thales teams learned from our customers about the daily challenges of operating aircraft (dealing
with snags, keeping it simple, making it clear, don’t assume all technicians have experience)
 Customers learned not just about the system, but also why things were designed the way they are
 Relationship building was also a key component of the working group
 Identified by Bombardier as Best Practice for future Working Group

Thanks to all those involved!

Our last words will go to the CRJ Operators which have dedicated the time to support this working group and be part of
its success!

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CRJ Series ISAR: 2017-11 6


Technical Articles

2740 / Applicability: CRJ700/705/900/1000

Horizontal Stabilizer Trim Actuator (HSTA),


New Torque Meter GSE6
Contributed by: Ronald Valliere
Reference: AMM 27-42-03-720-801, MTCM000-27-320-709-A01, MRB 274000-204, Tool Supplier User Manual (Draft)

Background

Bombardier Commercial Aircraft was informed by supplier (Thales) that the Horizontal Stabilizer Trim Actuator (HSTA)
existing torque-meter GSE model (P/N 261196049) which is used to verify the HSTA torque limiter motor-brake and
torque limiter slip-clutch static torques, is now obsolete and no longer procurable.

Thales proposed an alternate torque-meter GSE tool (P/N 263141823) and assured that it would be a transparent
change for the operators with no impact on the existing AMM procedures.

In order to confirm the transparency of the tool, BCA Systems Engineering requested that this new GSE be validated on
three (3) production HSTA units. This validation would serve a dual purpose. Firstly, to verify the functionality of the new
test unit and the secondly, to confirm that the existing AMM Task and related Task Card could be used without requiring
any modifications. This was deemed critical since some operators are still using the original torque-meter GSE model
which is still considered a valid torque-meter tool.

New Torque-Meter GSE

The new proposed Torque-meter GSE consist of an electronic controller box equipped with digital display, and a hand
held torque drive tool. Figures 1 and 2 provide more details.

2 5

GSE Components Controller Front Panel

FIGURE 1: Torque-Metre GSE Assembly (P/N 263141823)


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CRJ Series ISAR: 2017-11 7


Technical Articles

Activation
Push Button

Connector
To Controller

FIGURE 2: Hand Held Torque Driver (P/N 263143806)

With the aircraft properly configured to perform the AMM Task, the user selects the desired static torque measurement to
be verified (motor-brake or torque limiter slip-clutch) via the controller selection panel. Figure 6 provides specific HSTA
locations for motor-brake and torque limiter slip-clutch inputs. The toque driver is then connected to the HSTA motor-brake
input shaft (see Figure 3) and the mechanic proceeds to measure five (5) torque readings. The average torque value is
calculated from these measurements and the average torque value is verified against the applicable torque tolerance band
(see Figures 4 & 5).

HSTA
Torque Driver

Motor-Brake
Input Shaft

FIGURE 3: Torque Driver Installed on HSTA Motor-Brake Input Shaft (Channel 1 shown)

FIGURE 4: Motor-Brake Static Torque Tolerance Band

FIGURE 5: Torque Limiter Slip-Clutch Tolerance Band

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CRJ Series ISAR: 2017-11 8


Technical Articles

FIGURE 6: Specific Location for HSTA Motor-Brake & Torque Limiter Inputs

Validation Test Results

The validation testing was performed with the new torque-meter using the existing AMM Task # 27-42-03-720-801 (and
Task Card # MTCM000-27-320-709-A01) on three (3) production aircraft from the CRJ production line. The new torque-
meter GSE was easy to use and performed as expected. It was compatible with the steps from the AMM Task, and
captured some improvements which would help the mechanic to properly interpret the information of the AMM as well as
reduce the overall time required to perform the task.

Conclusions and Way Forward

The new torque-meter GSE (P/N 263141823) performed as expected, providing the required functionality for operators to
perform the HSTA torque limiter motor-brake and slip-clutch static torques verification. An added benefit of this validation
was that the AMM task could be performed from any one side of the aircraft (LH or RH). This is a benefit to operators since
it will reduce the time required to perform the AMM task. The AMM task # 27-42-03-720-801 and corresponding Task Card
# MTCM000-27-320-709-A01 will be revised (Q1 of 2018) to provide operators the choice to perform the task from any
aircraft side and bring some additional minor clarifications. These changes will have no impact on the operators that are
using the original torque-meter GSE tool (P/N 261196049).

The GSE tool supplier states that the new torque-meter cost should be equivalent to that of the existing one and that
operators should be able to procure it beginning April of 2018.

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CRJ Series ISAR: 2017-11 9


Technical Articles

3211 / Applicability: CRJ700/900/1000

MLG Orifice Support Tube (OST) On-Wing


Replacement Procedure
Contributed by: Jacques Desmarais, Hydro-Mechanical Systems (CRJ In-Service Engineering)
References: /A/ SB 670BA-32-058 - Main Landing Gear - Installation of a New Orifice Support Tube in the Main Landing
xxxxxxxxxxxxxxGear Shock Strut Assembly
/B/ UTAS VSB 49200-32-92 and UTAS VSB 55200-32-04
/C/ UTAS CMM 32-11-05/06 and CMM 32-11-34
/D/ Generic RIL # 5474 (CRJ700/900) / Generic RIL # 5475 (CRJ1000) MLG Orifice Support Tube (OST) on-wing
xxxxxxxxxxxxxxreplacement procedure

The SB 670BA-32-058 Landing Gear - Main Landing Gear - Installation of a New Orifice Support Tube, in the Main
Landing Gear Shock Strut Assembly, currently requires the MLG assembly to be removed from the aircraft and put aside
as the work for the OST replacement is accomplished per the Vendor Component Maintenance Manual (CMM).

An AMM task does not exist for covering this on-wing option, and neither does the SB 670BA-32-058 dated September
26, 2016. The Generic RIL # 5474 (CRJ700/900) and Generic RIL # 5475 (CRJ1000) provides an option to not remove
the complete assembly of the MLG for OST replacement if an operator does not have the CMM required holding fixture
and /or elects to not remove the MLG from the aircraft. These procedures include the access, disassembly, assembly,
servicing and testing.

A Service Bulletin 670BA-32-058 revision is under preparation to include an on-wing procedure and is expected for Q1
2018. Operators are provided these Generic RIL # 5474 (CRJ700/900) and Generic RIL # 5475 (CRJ1000), and should
be used in parallel, pending the release of the revised Bombardier Service Bulletin.

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CRJ Series ISAR: 2017-11 10


Technical Articles

3621 / Applicability: CRJ700/900

CRJ700/900 Bleed Air Leak Check: Using Shop Air


Contributed by: Geddes Thurton, ECS and Pneumatic Specialist, In-Service Engineering
Reference: RIL # 5458; G670-3621002-101 Bleed Duct Leak Test Kit – (Drawing, Blanking Plate)

The bleed air ducting leak procedure allows operators to locate leaks within the bleed-air ducting, using shop-air (cool
air). This procedure is intended for C-checks when APU and engine bleed air is not available. Usually, the leaking air
makes a whistling noise allowing the location to be identified quickly. This procedure can be used when bleed-air ducts,
pneumatic valves, or related LRU’s are replaced. This procedure is not intended for regular leaks checks that can be
detected using the aircraft bleed-air leak detection system.

The procedure is broken down into specific sections of the aircraft such as L Bleed, R Bleed, L Anti-Ice and R Anti-Ice.
This allows the operator to test portions of the bleed air ducting, rather than verifying the complete system. The
procedure gives instruction to remove bleed air components, cap off the ducting and perform a leak check of the bleed
air system.

To fabricate the blanking plates, a tool drawing, G670-3621002-101 Bleed Duct Leak Test Kit is available. Operators
can order it directly from Technical Help Desk. The procedure is currently available in Reference Information Letter, RIL
# 5458 CRJ 700/900 BLEED AIR LEAK CHECK (using shop air). A standard Air Test Fixture will also be required for
this procedure. Refer to Figure 1.

Bombardier Aerospace will release an AMM task of this Bleed Duct Leak Check procedure in the 1st. QTR. 2018

Figure 1 – Air Test Fixture

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CRJ Series ISAR: 2017-11 11


TECHNICAL PUBLICATIONS
CRJ100/200/440 Revisions

The material in this section originates from the Technical Publications department. General inquiries can be addressed
to Ronald Smith, Manager (email: ronald.smith@aero.bombardier.com; telephone: 1-416-856-4960).

Maintenance and Flight Manual Revision Schedule


Contributed by: Leila Abouhouraira, Supervisor, Illustrating and Publishing Groups, Technical Publications

Abbreviations
AFM Airplane Flight Manual ITEM Illustrated Tools & Equipment Manual PPGRM Power Plant Ground Run Manual
APM Airport Planning Manual MFEPM Maint. Facilities & Equipment Planning Manual QRH Quick Reference Handbook
AIPC Aircraft Illustrated Parts Catalog MMEL Master Minimum Equipment List RDH Refuel Defuel Handbook
AMM Aircraft Maintenance Manual MPD Maintenance Planning Document SDIR Structural Deviation Inspection Repair
CMM Component Maintenance Manual MPM Maintenance Planning Manual SDS System Description Section
DDG Dispatch Deviation Guide MRM Maintenance Requirements Manual SRM Structural Repair Manual
ESPM Electrical/Electronic Components - Standard Practices Manual NDT Nondestructive Testing Manual SSM System Schematic Manual
FCOM Flight Crew Operating Manual PCL Pilot Checklist WBM Weight and Balance Manual
FIM Fault Isolation Manual PPBM Power Plant Buildup Manual WDM Wiring Diagram Manual

: PLANNED: R SHIPPED: R Latest aircraft S/N coverage for manual revision is noted. UPDATED: 2 0 1 7 - 0 7 - 2 0

*Regulatory Authority Approval Required


2017
MAINTENANCE MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
AIPC 54 R54 R55
(8118)

AMM 55 R55 R56


(8118)
APM 8 R9
CMM 16 R15 R16 R17
ESPM 50 R50 R51
FIM 54 R53 R54
(8118) (8118)
ITEM 24 R24
MFEPM 8 R8 R9
(8118)
MPM CRJ100/200/440 MASTER 34 R34 R35
MPM CRJ100/200/440 - MRLUMP - 001 34 R34 R35
MPM CRJ100/200/440 - MRLUMP - 002 34 R34 R35
MRM PART 1* 20 R21
MRM PART 2* 11
MRM PART 3* 4 R5
MTCM CRJ100/200/440 MASTER 47 R47 R48
MTCM CRJ100/200/440 - MRLUMP - 001 47 R47 R48
MTCM CRJ100/200/440 - MRLUMP - 002 47 R47 R48
NDT 39 R39
PPBM (Shorts) 42 R42 R43
PPGRM 36 R36 R37
(8118)

SRM* 36 R35 R36


(8118) (8118)

SSM 34 R34
(8118)

WDM 50 R50 R51


(8118)
2017
FLIGHT MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
DDG-EASA 11

DDG-FAA 11
DDG-TC 9
**Flight Manuals Collection 67 R67 R68
MMEL-TC 20
MMEL-EASA 20

**Flight Manuals Collection Rev. 67

Airplane Flight Manual (AFM) Revision 67 Flight Crew Operating Manual Volume 1 (FCOM1) Revision 66
Flight Crew Operating Manual Volume 2 (FCOM2) Revision 67 Pilot Checklist (PCL) Revision 10
Quick Reference Handbook Volume 1 (QRH1) Revision 65 Quick Reference Handbook Volume 2 (QRH2) Revision 67

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CRJ Series ISAR: 2017-11 12
TECHNICAL PUBLICATIONS
CRJ700/900/1000 Revisions

The material in this section originates from the Technical Publications department. General inquiries can be addressed
to Ronald Smith, Manager (email: ronald.smith@aero.bombardier.com; telephone: 1-416-856-4960).
2017
MAINTENANCE MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
R56 R57
AIPC 700/900 56 (10346) (10346) R58
(15439) (15441)
R26 R27
AIPC 1000 26 R28
(19056) (19058)
R54 R55
(10346) (10346)
AMM 700/900/1000 54 R56
(15439) (15442)
(19056) (19058)
R16
APM 700 16
(10346)
APM 705/900 11 R11
(15436)
APM 1000 9 R9
(19055)
CMM 200/700/900/1000 16 R15 R16 R17
R44 R45
(10346) (10346)
ESPM 700/900/1000 44 R46
(15439) (15441)
(19056) (19058)
R40 R41 R42
(10346) (10346) (10347)
FIM 700/900/1000 40 (15443) (15447)
(15440)
(19057) (19060) (19064)
R20
(10346)
ITEM 700/900/1000 19 R19
(15443)
(19060)
MFEPM 700 13 R13
(10346)
R10
MFEPM 705/900 10
(15436)
R9 R10
MFEPM 1000 9 (19064)
(19055)
MPD 700/900/1000 21 R21 R22 R23 R24
MPM LUMP 700/900/1000 14 R15 R16
MRM PART 1* 16 R17
MRM PART 2* 17 R17 R18
2017
MAINTENANCE MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
R52 R53
(10346) (10346)
MTCM 700/900/1000 52 R54
(15439) (15442)
(19056) (19058)
R19
(10346)
NDT 700/900/1000 19 R20
(15440)
(19057)
PPBM 700/900/1000 (Shorts) 26 R27
R51 R52
(10346) (10346)
PPGRM 700/900/1000 51 R53
(15439) (15442)
(19056) (19058)
R44 R45
RDH 700/900 44 (10346) (10346) R46
(15439) (15442)
R23 R24
RDH 1000 23 R25
(19056) (19058)
R51 R52
(10346) (10346)
SDS 700/900/1000 51 R53
(15439) (15442)
(19056) (19058)
R33
SRM 700/900* 32 (10346)
(15443)
R8
SRM 1000* 7 (19060)
R39 R40 R41
SSM 700/705/900 39 (10346) (10346) (10347)
(15440) (15443) (15447 )
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CRJ Series ISAR: 2017-11 13


TECHNICAL
TECHNICALPUBLICATIONS
PUBLICATIONS
CRJ700/900/1000
CRJ700/900/1000Revisions
Revisions
*Regulatory Authority Approval Required

2017
MAINTENANCE MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
SSM 1000 19 R19 R20 R21
(19057) (19060) (19064)
R48 R49
WDM 700/900 48 (10346) (10346) R50
(15439) (15441)
WDM 1000 23 R23 R24 R25
(19056) (19058)

2017
FLIGHT MANUALS
CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
DDG - EASA 15
DDG - FAA 14
DDG - TC 14
** Flight Manuals Collection (700) 20 R20 R21 R22
** Flight Manuals Collection (900) 15 R15 R16 R17
** Flight Manuals Collection
16 R15 R16 R17 R18
(1000)
MMEL - EASA 20
MMEL - TC 20

**Flight Manuals (Master) Collection (CRJ700) Rev. 20: **Flight Manuals (Master) Collection (CRJ900) Rev. 15:
Airplane Flight Manual (AFM) Rev. 21 Airplane Flight Manual (AFM) Rev. 17
Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 18 Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 16
Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 21 Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 17
Pilot Checklist (PCL) Rev.15 Pilot Checklist (PCL) Rev. 10
Quick Reference Handbook Volume 1 (QRH1) Rev. 20 Quick Reference Handbook Volume 1 (QRH1) Rev. 16
Quick Reference Handbook Volume 2 (QRH2) Rev. 20 Quick Reference Handbook Volume 2 (QRH2) Rev. 17

**Flight Manuals (Master) Collection (CRJ1000) Rev. 16:

Airplane Flight Manual (AFM) Rev. 18


Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 15
Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 18
Pilot Checklist (PCL) Rev. 7
Quick Reference Handbook Volume 1 (QRH1) Rev. 18
Quick Reference Handbook Volume 2 (QRH2) Rev. 18

Back to Table of Contents

CRJ Series ISAR: 2017-11 14


MAINTENANCE ENGINEERING NEWS
CRJ100/200 FRACAS Report

The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and
Aircraft Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of
Maintenance Programs and Planning (peter.osborne@aero.bombardier.com), or Mohammad (KK) Khan, Manager
of Maintenance Data Analysis and Aircraft Economics (mohammad.khan@aero.bombardier.com ). The latest
Maintenance Engineering initiatives can be viewed through www.iflybombardier.com.

Monthly FRACAS Report Snapshot


Contributed by Francis Li, Maintenance Engineering
Data to: Sep 2017

HOURS 30 , 76 1, 4 32 HOURS S/N 7067 47 , 90 1


TOTAL FLEET TOP AIRCRAFT
CYCLES 27 , 36 8, 5 54 CYCLES S/N 7033 43 , 01 9

FLEET DISPATCH (12 Months) MEASURE CRJ100/200


DISPATCH RELIABILITY 98 . 84 %
AIRCRAFT CHARGEABLE
SCHEDULE COMPLETION RATE 99 . 86 %

AIRCRAFT CHARGEABLE DISPATCH RELIABILITY 97 . 81 %


PLUS NON-CHARGEABLE SCHEDULE COMPLETION RATE 99 . 74 %
\

CRJ100/200 - Top drivers impacting Dispatch Reliability


Aircraft-Chargeable

5211 - Pax Door

2761 - Spoiler Control System

2741 - Horizontal Stab Control

2911 - Hydraulic Systems 1 & 2

2411 - Integrated Drive Generator (IDG)

2124 - Avionics/Equip Cooling

2735 - Stall Protection Sys.

3611 - 10th Stage Bleed Air Sys.


Last 12 months
2751 - Flap Control System Last 3 months
3 months previous year
2432 - Battery System

0 0.01 0.02 0.03 0.04 0.05 0.06 0.07


Dispatch Interruptions per 100 departures

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CRJ Series ISAR: 2017-11 15


MAINTENANCE ENGINEERING NEWS
CRJ700/900 FRACAS Report

The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and
Aircraft Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of
Maintenance Programs and Planning (peter.osborne@aero.bombardier.com ), or Mohammad (KK) Khan, Manager
of Maintenance Data Analysis and Aircraft Economics (mohammad.khan@aero.bombardier.com ). The latest
Maintenance Engineering initiatives can be viewed through www.iflybombardier.com.

Monthly FRACAS Report Snapshot


Contributed by Francis Li, Maintenance Engineering
Data to: Sep 2017

HOURS 16 , 85 4, 1 10 HOURS S/N 10023 42 , 03 9


TOTAL FLEET TOP AIRCRAFT
CYCLES 12 , 56 1, 2 80 CYCLES S/N 10120 31 , 45 2

FLEET DISPATCH (12 Months) MEASURE CRJ700/900


DISPATCH RELIABILITY 98 . 82 %
AIRCRAFT CHARGEABLE
SCHEDULE COMPLETION RATE 99 . 84 %

AIRCRAFT CHARGEABLE PLUS DISPATCH RELIABILITY 98 . 02 %


NON-CHARGEABLE SCHEDULE COMPLETION RATE 99 . 76 %

CRJ700/900 - Top Drivers Impacting Dispatch Reliability


Aircraft-Chargeable

5211 - PAX. DOOR (MCD)

2523 - O/H STORAGE COMPARTMENTS

2761 - SPOILER CONTROL SYSTEM

2735 - STALL PROTECTION SYS. (SPS)

2911 - HYDRAULIC SYS. NO. 1 AND NO. 2

5270 - DOOR WARNING SYS.

3251 - NOSEWHEEL STEERING

3012 - WING ANTI-ICE CNTRL. AND IND.

3613 - BLEED DUCTS / PRSOV / ISO VLV


Last 12 months
Last 3 months
3831 - LAV. WASTE DISPOSAL
3 months previous year

0 0.01 0.02 0.03 0.04 0.05 0.06


Dispatch Interruptions per 100 departures

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CRJ Series ISAR: 2017-11 16


MAINTENANCE ENGINEERING NEWS
CRJ1000 FRACAS Report

The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and
Aircraft Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of
Maintenance Programs and Planning (peter.osborne@aero.bombardier.com ), or Mohammad (KK) Khan, Manager
of Maintenance Data Analysis and Aircraft Economics (mohammad.khan@aero.bombardier.com ). The latest
Maintenance Engineering initiatives can be viewed through www.iflybombardier.com.

Monthly FRACAS Report Snapshot


Contributed by Francis Li, Maintenance Engineering
Data up to Sep 2017

HOURS 47 3 ,5 6 1 HOURS S/N 19002 17 , 07 8


TOTAL FLEET TOP AIRCRAFT
CYCLES 45 0 ,8 9 4 CYCLES S/N 19002 15 , 27 9

FLEET DISPATCH (12 Months) MEASURE CRJ1000


DISPATCH RELIABILITY 99 . 41 %
AIRCRAFT CHARGEABLE
SCHEDULE COMPLETION RATE 99 . 80 %

AIRCRAFT CHARGEABLE PLUS DISPATCH RELIABILITY 99 . 17 %


NON-CHARGEABLE SCHEDULE COMPLETION RATE 99 . 74 %

CRJ1000 - Top drivers impacting Dispatch Reliability


Aircraft-Chargeable

2726 - RUDDER CONTROL SYSTEM (CRJ1000)

7221 - FAN ROTOR ASSY.

2432 - BATTERY SYSTEM

2781 - SLAT SYSTEM

3613 - BLEED DUCTS / PRSOV / ISO VLV

5211 - PAX. DOOR (MCD)

2735 - STALL PROTECTION SYS. (SPS)

2841 - FUEL QUANTITY GAUGING SYS.

3444 - RAD. ALT. SYS. (1 & 2)


Last 12 months
Last 3 months
2911 - HYDRAULIC SYS. NO. 1 AND NO. 2 3 months previous year

0 0.01 0.02 0.03 0.04 0.05


Dispatch Interruptions per 100 departures

Back to Table of Contents

CRJ Series ISAR: 2017-11 17


RECENTLY RELEASED DOCUMENTS
CRJ100/200 Documents

All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, and Generic In-Service
Modsums are available through www.iflybombardier.com.
Note: Obsolete (closed) RILs should be removed from operators' manuals.

Updated: 2017-12-21

SL Rev ATA SUBJECT


00-026 P 0000 Definition and Charging Policy for all Document Types and Technical Support
VSL
-- -- -- None since last edition
FON Rev ATA SUBJECT
27-007 -- 2761 Nuisance Spoiler System EICAS Status Messages
AO M Rev ATA SUBJECT
Managing the Window-Louver Panel Assembly (WLPA) & Blowout Panel (BOP) Inspection Requirements through the
-- 2500
1622 Scheduled Maintenance Program
NE W RI L * Rev ATA This is a listing of all RILs issued since the issuance of the previous ISAR
5410 NC 0910 Towing with torque links connected
4981 A 2151 Air Conditioning System, Air Cycle Machine Oil (ACM) Sight Glass Cleaning
Deviation to pre-engine start checklist item for the flight crew to verify brakes set prior to engine start “Parking Brake ON
5473 NC 3240
advisory message” for ferry flight.
5476 NC 3320 Component Maintenance Manual (CMM) 33-22-03 corrections ( Miscellaneous Service Panel)
0801 A 2600 Deactivations of the main landing gear bay overheat detection system.
5492 NC 3221 NLG disposition following towing incident
5493 -- 0551 High Load Landing Event (HLLE) analysis
5495 -- 2361 Fly-On For RH Outboard Horizontal Stabilizer Static Discharger
5505 -- 3341 Installation of Taxi lights lamp 4626 instead of lamp 4587
5508 A 0551 Suspected High Load Landing Event (HLLE) Analysis
SB Rev ATA SUBJECT
-- -- -- CRJ 200 SB Monthly Report - November 2017
-- -- -- All 100 200 Service Bulletin Issued Searchable Excel File Dec 2017
601R-27-118 J 2751 Controls − Flap Control Lever − Installation of the Flap Control Lever With the 8 Degree Flap Setting
Indicating and Recording System − Engine Indication and Crew Alerting System (EICAS) − Change the EICAS Strapping
601R-31-037 D 3100
from a Federal Aviation Administration (FAA) Certification to a European Aviation Safety Agency (EASA) Certification
VSB TL Rev ATA SUBJECT
-- -- -- None since last edition
IS MODSUM Rev ATA SUBJECT
-- -- -- None since last edition
GENERIC REO Rev ATA SUBJECT
-- -- -- None since last edition

Back to Table of Contents

CRJ Series ISAR: 2017-11 18


RECENTLY RELEASED DOCUMENTS
CRJ700/900/1000 Documents

All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, and Generic In-Service
Modsums are available through www.iflybombardier.com.
Note: Obsolete (closed) RILs should be removed from operators' manuals.

Updated: 2017-12-21

SL Rev ATA SUBJECT


00-026 P 0000 Definition and Charging Policy for all Document Types and Technical Support
VSL Rev ATA SUBJECT
-- -- -- None since last edition
AO M Rev ATA SUBJECT
GE VSB 77-0017: Proactive Replacement Interval Recommendation for Customers with 10-Probe Thermocouple
-- 7700
700-1039 Assemblies
700-1040 -- 2762 New MFS PCU, P/N: 51200-13, Upgrade VSB and Commercial incentives.
700-1041 -- 2731 Global AMOC FAA AD 2015-17-04 (SB 670BA-27-062 Rev. E)
Managing the Window-Louver Panel Assembly (WLPA) & Blowout Panel (BOP) Inspection Requirements through the
-- 2500
700-1042 Scheduled Maintenance Program
FON Rev ATA SUBJECT
27-007 -- 2751 Inadvertent Motion of the Slats/Flaps Control Lever
34-014 -- 3460 The FMS may turn in the wrong direction after sequencing a “climb-to”
NE W RI L * Rev ATA SUBJECT (This is a listing of all RILs issued since the issuance of the previous ISAR)
5460 -- 2750 Skew detector P/N 5915549 installation with old configuration hardware
5463 -- 2752 Deviation to Flap rigging (fueled and on jack)
5458 -- 3621 TITLE: CRJ 700/900 BLEED AIR LEAK CHECK (using shop air)
AIPC 53-83-85 Figure 01 clarification of the upper attachment of the diaphragm Assy P/N CC670-39205 installed on the
5465 -- 5383
Main Landing Gear (MLG) Fairing
5413 NC 0910 Tow the Aircraft with torque links connected
5471 -- 3421 MEL application (AHRS Fan INOP)
5472 -- 2562 Operational Test of the 2 frequency- Emergency Locator Transmitter (ELT) System on aircraft PRE/Post KBA670-51067
5451 -- 3230 Deviation to AMM task 32-30-00-710-801 and 29-10-00-870-802
Replacement of the O-ring installed between the tee fitting and the quick disconnect coupling of the thrust reverser
5464 -- 7830
hydraulic lines at the pylon interface
5481 A 2623 Alternate fire extinguisher bracket installed
5474 NC 3211 MLG Orifice Support Tube (OST) on-wing replacement procedure
5484 -- 0500 High Load Landing Event (HLLE) Analysis
5485 -- 3442 Clarification of the AMM34-42-01-400-801-A01 Installation of the Enhanced Ground−Proximity Warning Computer
5452 -- 0000 Relay Interchangeability inside ACPC P/N: 671GA01Y00
5499 -- 2731 Removal/installation of the elevator pulleys at FS1126.00
5506 -- 5231 Aft Baggage Latching Mechanism Vertical Rod Assy P/N 600-35053-5 Assembly’s Instructions
5466 -- 0551 Suspected High Bank Angle Landing (HLLE) Analysis
5470 -- 2714 Deviation to AMM Task 27-14-01-820-801: Rigging of the Aileron Power Control Unit (PCU)
5469 NC 0551 Suspected High Bank Angle Landing (HLLE) Analysis
5477 NC 0551 Suspected High Load Landing (HLLE) Analysis
5487 -- 3221 Nose Landing Gear Axel Bushing outside CMM limits
5491 -- 2500 Installation of Galley G1 floor blanking plate p/n BA670-40446-1
5507 -- 0500 High Load Landing Event (HLLE) Analysis
5468 NC 0551 HLLE Analysis
5475 NC 3211 MLG Orifice Support Tube (OST) on-wing replacement procedure
SB Rev ATA SUBJECT
-- -- -- All 700 900 1000 Service Bulletin Issued Searchable Excel File Revision 2 - Dec 2017
670BA-00-266 NC -- CRJ700/705/900/1000 Vendor Transmittal Letter
CMU-4000 COCMMMUNICATIONS MANAGEMENT UNIT ROCKWELL COLLINS PART NUMBER (RCPN) 822-1739-
CM U - 4 0 0 0 - 2 3 - D 2 -- 001/-002/-003/-501/-503/ -511/-551/-601/-602/-603/-690/-701/-702/-703/-704/-801/-802/-803 - CMU-4000 - CHECK FOR
EXISTENCE OF CAPACITOR ON POWER SUPPLY
670BA-25-112 A 2500 Equipment and Furnishings - General - Installation of Dryliners below the Insulation Blankets
670BA-00-268 NC -- CRJ700/705/900/1000 Vendor Transmittal Letter
-- -- -- All 700 900 1000 Service Bulletin Issued Searchable Excel File Revision 2 - Dec 2017
Navigation - Mode S Transponder System - Installation of Automatic Dependent Surveillance-Broadcast (ADS-B) OUT -
670BA-34-045 E 3400
DO-260B Compliant for Aircraft that have Dual TDR-94
Equipment and Furnishings - Emergency Locator Transmitter (ELT) System - Installation of IBEX Portable Emergency
670BA-25-083 F 2562
Locator Transmitter (ELT) Kit
670BA-34-045 Navigation - Mode S Transponder System - Installation of Automatic Dependent Surveillance-Broadcast (ADS-B) OUT -
F 3400
DO-260B Compliant for Aircraft that have Dual TDR-94D
Back to Table of Contents
CRJ Series ISAR: 2017-11 19
RECENTLY RELEASED DOCUMENTS
CRJ700/900/1000 Documents

V S BT L Rev ATA SUBJECT


-- -- -- None since last edition
GENERIC REO Rev ATA SUBJECT
-- -- -- None since last edition
SRM Rev ATA SUBJECT
-- -- -- None since last edition

Back to Table of Contents

CRJ Series ISAR: 2017-11 20


2017 Event & Conference Calendar

Applicability: All Series Updated: 2016-12-08

DATE EFFECTIVITY MEETING / EVENT LOCATION


FEB 21 - 22 CRJ Series CRJ Structures Steering Committee Montreal
FEB 28 – MAR 1 CRJ Series CRJ Industry Steering Committee #38 Montreal
MAR 1 - 2 Q Series Oceania Regional Review Sydney, Australia
MAR 27 - 28 CRJ Series CRJ Aircraft Economics Working Group Montreal
MAR 28 - 31 CRJ Series CRJ Technical Steering Committee Montreal
APR 3 Q400 Q400 Aircraft Economics Working Group Toronto
APR 4 – 6 Q400 Q400 Technical Steering Committee Toronto
APR 24 – 28 C Series C Series Multi-Function Working Group # 6 Montreal
MAY 8 – 12 CRJ Series CRJ Industry Steering Committee # 39 Montreal
MAY 16 – 18 All Series European Regional Review Munich, Germany
JUNE 19 - 23 C Series C Series Industry Steering Committee #17 Montreal
JULY 5 – 6 CRJ & Q Series Africa & Middle East Regional Review Johannesburg, SA
SEPT 5 – 8 Q Series Q Series Industry Steering Committee #16 Toronto
SEPT 6 – 7 CRJ Series CRJ Structures Steering Committee Montreal
SEPT 11 – 15 C Series C Series Multi-Function Working Group #7 Montreal
SEPT 20 – 21 All Series Russia & CIS Regional Review Moscow, Russia
SEPT 26 – 27 CRJ Series CRJ Aircraft Economics Working Group Montreal
SEPT 26 – 27 Q Series Q Series Structures Steering Committee Toronto
SEP 26 – 28 Q Series Q Series Flight Operations Steering Committee Toronto
SEP 28 – 29 Q100/Q200/Q300 Q100/Q200/Q300 Forum Toronto
OCT 2 Q400 Q400 Aircraft Economics Working Group Toronto
OCT 3 – 5 CRJ Series CRJ Flight Operations Steering Committee Montreal
OCT 3 – 5 Q Series Q400 Technical Steering Committee Toronto
OCT 11 – 12 All Series Digital Data Advisory Conference Montreal
OCT 17 – 19 CRJ Series CRJ Technical Steering Committee Montreal
OCT 18 – 19 C Series C Series Flight Operations Meeting Montreal
NOV 2 - 3 CRJ & C Series Asia Pacific Regional Review - China Chongqing, China
NOV 6 - 7 All Series Asia Pacific Regional Review – Japan Osaka, Japan
NOV 13 - 15 C Series C Series Industry Steering Committee #18 Montreal
DEC 12 - 15 CRJ Series CRJ Industry Steering Committee # 40 Montreal

Back to Table of Contents

CRJ Series ISAR: 2017-11 21


In-Service Supplier Management
Driving supplier engagement to ensure customer needs are addressed

Our services include:


Tactical Management
 We receive over 1,200 requests each year to facilitate discussions between customers and
suppliers and bring issues to resolution.
 Intercede on the customer’s behalf; some of the key areas where we can assist are Spares,
Repairs and Warranty claims.
 Streamline relationship touchpoints and processes to eliminate non value-added work.

Supplier Performance Reviews


 Create real accountability and incentives for suppliers to deliver business value.
 Review of Key Performance Indicators (KPI) and development of Action Plans with suppliers to
address any performance deficiencies for the fleet or individual airline.

Strategic Governance
 Monitor supplier completion of Top Reliability Issues Management (TRIM) Vendor Service Bulletins
(VSBs), as well as Technical Steering Committee (TSC) and Airline Economics Working Group
(AEWG) projects.
 Ensure availability of parts ordered through a supplier on completion of reliability and safety
modifications.

Contact the ISSM Team 24/7/365 at the following email:


CRJ Series and Q Series: sm@aero.bombardier.com
C Series: supplier_support@aero.bombardier.com

CRJ Series ISAR: 2017-11 22


Bombardier Service Centers

WE’RE HERE FOR YOU.


Award-winning facilities, comprehensive backshops, and the expertise you need.

To get your aircraft the service it deserves, contact our Bombardier Service Center teams at:
Phone: +1-520-991-6155
Email: don.nolan@aero.bombardier.com
CRJ Series ISAR: 2017-11 23
Mobile Repair Team
When you need to get back in the air, we’ll be there.

Our total project management approach provides you with:


• Structural repair
• Aircraft recovery
• Repair estimates
• Daily schedule reporting and project duration forecasting

Contact the Mobile Repair Team 24/7/365 at the following numbers:


Toll Free North America: +1-844-CRC-CRC0 (+1-844-272-2720)
Direct: +1-514-855-8500
Email: thd.crj@aero.bombardier.com

CRJ Series ISAR: 2017-11 24