Introduction 1

What is TAP?
A Partnership of:
 Dept of Defense  Dept of Labor  Dept of Veterans Affairs  Dept of Homeland Security



Introduction 2

What is TAP?
To ease the transition for service members from a military career back to the civilian sector by connecting them to necessary services and resources.  Preseparation Counseling  TAP Employment Workshops  VA Benefits Brief  Disabled Transition Assistance Program (DTAP)


Introduction 3

DOL TAP Employment Workshop
DOL Veterans’ Employment and Training Service (VETS) exists to assure that Veterans succeed in the 21st Century Workforce. VETS has provided TAP Employment Workshops to separating and retiring military members and their spouses since 1990.


Introduction 4

DOL TAP Employment Workshop
Employment Workshops  2 ½ Days  Professionally trained facilitators  Focus on resumes, interviewing & job searches  Provide skills assessment & Labor Market Information


Introduction 5

Workshop Overview
This 2 ½ day workshop covers six core topics:

Personal Appraisal
  

Anticipate & Deal with Stress Identify Strengths and Analyze Skills Determine Work Preferences & WorkRelated Values

Introduction 6

Workshop Overview (continued)
2. Career Exploration
 

Career Research Assess Financial Needs

Introduction 7

Workshop Overview (continued)
3. Strategies for an Effective Job Search  Set Goals & Get Organized  Researching Companies  Job Search Assistance & Employment Opportunities  Creating Effective Resumes

Introduction 8

Workshop Overview (continued)
4. Interviews  Interview Process  Handling Questions & Answers  Body Language & “Dressing for Success”

Introduction 9

Workshop Overview (continued)
5. Reviewing Job Offers  Evaluate Job Offers  Negotiate Job Offers  Communicating Your Decision

Introduction 10

Workshop Overview (continued)
6. Support and Assistance  Dept of Defense  Dept of Labor  Dept of Veterans Affairs  Dept of Homeland Security  Small Business Administration  Federal Student Aid

Introduction 11

Workshop Standards and Expectations
Complete a hand-written DRAFT resume.

Understand how to use the Key to Career Success Cards and know the resources available to you at a One-Stop Career Center. www.servicelocator.org

Introduction 12

Workshop Standards and Expectations
Conduct a mock interview and receive feedback you can use. Become familiar with the DVOP / LVER positions and how to contact a representative in the area you will be residing or searching for employment.

Introduction 13

Workshop Administration
• Breaks • Meals • Dress • Participation • Attendance You are expected to attend each day of this workshop.
Introduction 14

For a Successful Workshop
• Turn off cell phones and pagers • Don’t return to your office or unit This is your time • Take notes and ask questions • Complete homework

Come ready with a winning attitude!

Introduction 15

Objective: Recognize the importance of developing a stress reduction plan

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Deal with Stress

What is Stress?
“A mismatch between the demands in our lives, and the resources we have available to deal with those demands.”

1.1-2 Deal with Stress

Stress as a Part of Living
• Is a normal part of our lives • It may be positive or negative • We can’t avoid stress

Stress is any change that you must adjust to...

1.1-3 Deal with Stress

Coping With Stress
Develop and maintain a plan to manage the effects of stress Seek professional assistance if needed

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1.1-4 Deal with Stress

Homelessness Among Veterans
VA estimates that as many as 154,000 veterans are homeless on any given night.* More than twice that many experience homelessness over the course of a year.*
*U.S. Department of Veterans Affairs


1.1-5 Deal with Stress

Why Are Veterans Homeless?
Male veterans are twice as likely to become homeless, and female veterans are four times more likely to be homeless as their non-veteran counterparts. A large number live with post traumatic stress disorders and addictions acquired during or exacerbated by their military service. Lack of family and social networks due to lengthy periods away from their communities of origin. Government money is limited and serves only 1-in-5 of homeless veterans in need.
1.1-6 Deal with Stress

Prevention of Homelessness Among Veterans
Military service separation process Participate in “preseparation” counseling process Participate in Transition Assistance Program (TAP) Employment Workshop Know about your VA Benefits Obtain income Seek early assistance for mental health and substance abuse issues

1.1-7 Deal with Stress

U.S. DOL – VETS Homeless Veterans’ Reintegration Program
This program provides employment, training, and supportive services to assist in reintegrating homeless veterans into meaningful employment within the labor force.


1.1-8 Deal with Stress

U.S. DOL – VETS Veterans’ Workforce Investment Program
VWIP provides employment, training, and supportive services to assist in reintegrating eligible veterans into meaningful employment within the labor force.


1.1-9 Deal with Stress

Helpful Contacts
• U.S. Department of Labor, Veterans’ Employment & Training Service – www.dol.gov/vets
– DVOP / LVER Representatives

• Department of Veterans Affairs – www.va.gov/homeless
– Medical Center Homeless Coordinator – Benefits Administration Regional Office Homeless Coordinator – VETS Center Staff

• State Office of Veterans Affairs – www.nasdva.com • National Coalition for Homeless Veterans – www.nchv.org 1-800-VET-HELP
1.1-10 Deal with Stress

SECTIONS 1.2-1.4
• Gather the information and records you need in order to create a resume, fill out a job application, and prepare for a job interview • Deal effectively with the strengths and challenges arising from military experience • Identify your transferable skills that can be used in a variety of jobs
1.2-1 Create a Career Catalog

Types of Records
• DD Form 214 – Separation Papers • Training Record • Honors and Awards • Military Transcripts • Service Record and Security Clearance • Medical and Dental Records (2-3 copies) • Benefits Information

• Work History (job titles, employers, dates, supervisors, duties and accomplishments) • Work Samples • Honors and Citations • Community Activities • Salary History • Licenses • Certifications

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Create a Career Catalog

Types of Records
• Birth Certificate (copy) • Proof of Citizenship • Social Security Card (www.ssa.gov) • Driving Record • Passport (current) • 10 Years of Personal Addresses • Car Insurance Proof

• Transcripts (sealed) • Diplomas / Certificates • Honors and Awards • Outstanding Achievements • Activities List • CLEP Test or other results

1.2-3 Create a Career Catalog

Men Under Age 26
If you will be under 26 years old at your separation you MUST check with the Selective Service to assure you are properly registered. www.sss.gov
Failure to register can affect Veteran Benefits

1.2-4 Create a Career Catalog

Master Application
• Personal Information • Education and Training • Special Skills • Military Service • Work Experience • Other Information
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1.2-5 Create a Career Catalog

Veterans’ Employment

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Identify Strengths and Challenges

Veterans’ Employment


Identify Strengths and Challenges

Veterans’ Employment

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Identify Strengths and Challenges

Your Accomplishments
Improved Safety Increased Performance Improved Processing Time Improved Service Delivery Improved Administration
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Created a Program Increased Retention Reengineered Equipment Solved Long-Term Problems Reduced Management

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1.4-1 Analyze Your Skills

Truck Mechanic
GOOD – Basic skill / Task description Repaired and maintained trucks. BETTER – More details Performed 90% of all truck repairs within 24 hours to assure maximum availability. Supervised 15 mechanics who repaired and maintained a 30 truck fleet. BEST – Accomplishment / Outstanding result Saved $30,000 annually by re-designing a truck part that had a high failure rate. Reduced motor pool service turnaround time 25% by creating a “fast track” team for easy repair jobs and routine services.
1.4-2 Analyze Your Skills

SECTIONS 1.5-1.6
Objectives: • Identify your work-related values • Determine your personal preferences • Explain why your work-related values and preferences are important in making job decisions

1.5-1 Work Preferences

Preferences / Values What are Your Priorities?

How do they direct your transition?
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1.5-2 Work Preferences

SECTIONS 2.1-2.2
Objectives: • Identify and research career possibilities • Determine your financial needs as a way of estimating your salary requirements

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2.1-1 Career Research


Career Development Process
Assessing Your:
Purpose – what drives you?

Passion – what are you passionate about?
Interests Hobbies Volunteer Involvement What Energizes You? What Strengths Do You Enjoy Using?
2.1-2 Career Research

Career Development Process
Assessing Your:
Personality – who are you?
What do you do for fun? Will you like this position? Will the team like you?

Interpersonal Skills– how do you deal with difficult people?
Emotional Control

2.1-3 Career Research

Career Development Process
Assessing Your:
Performance – what do you bring to the table?
Experience Skills Strengths Education

2.1-4 Career Research

Career Development Process
Career Exploration/Relationships
Research & Create a Plan
Research Career Opportunities Research Education Track Informational Interviews Create Contingency Plans (A, B and C) Set Goals Network Connections Individuals Organizations Social Groups

2.1-5 Career Research

Career Exploration
Veterans’ Employment & Training www.dol.gov/vets Service Department of Labor Statistics

Occupational Outlook Handbook http://stats.bls.gov/oco/home.htm O*NET (Job Data & Skill Search) http://online.onetcenter.org TurboTAP www.transitionassistanceprogram.com

2.1-6 Career Research

Finance Keys in Transition
Eliminate or reduce non-asset debt Get on a budget; reduce expenses to match projected income before you leave Check your credit record: www.annualcreditreport.com www.experian.com www.transunion.com www.equifax.com See your Financial Counselor for help
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Maximize contributions to 401(k), 403(b) plans at your next job

2.2-1 Financial Needs

Unemployment Insurance Benefits
Each state has its own regulations
Discharged under honorable conditions. States determine eligibility and benefit amounts. (need DD214 to apply). Usually payable every 2 weeks (duration of payments will vary) Active full-time job search required. Retirement pay usually offsets some or all of benefits payable; each state has its own rules. Long unemployment period can hurt your prospects of getting hired; do part-time work or school if you want a break.

2.2-2 Financial Needs

SECTIONS 3.1-3.2
Objectives: • Set Personal Goals • Get Organized

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3.1-1 Set Goals

Types of Goals
Short-Range Intermediate-Range Long-Range

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3.1-2 Set Goals

Example: Teacher
Short-Range Goal (3 – 12 months)
Acceptance by college to finish Bachelor’s Degree in Education

Intermediate-Range Goal (2 – 4 years)
A. Early – Receive Diploma B. Later – Obtain Teaching Certificate

Long-Range Goal (6 – 20 years)
School Principal

3.1-3 Set Goals

Employment Goals

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3.1-4 Set Goals

SECTIONS 3.3-3.7
• Plan an effective job search • Understand how to conduct company research • Learn about job assistance resources • Understand how to begin using the Internet as part of the job search process • Analyze job announcements and ads for critical information
3.3-1 Job Search Process

Looking for Work

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3.3-2 Job Search Process

Transition Statistics
Jobs via newspaper Jobs via recruiters & agencies Jobs via Internet (non-IT) Jobs via Internet Jobs via networking/direct contact
5-10% 5-15% 4-8% 15-40% 60-80%






Goal: Hiring Managers per week (2) Goal: Network Contacts per week (40) Hours per week in job search 25 - 35 Accomplishment Statements 15 - 20
3.3-3 Job Search Process


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3.3-4 Job Search Process

Informational Interview
The best way to get a job is to ask for job information, advice, and referrals; never ask for a job.
Engage prospects in the 5 R’s of Informational Interviewing Reveal useful information and advice Refer you to others Read your resume Revise your resume Remember you for future references & job opportunities


Job Search Process

Job Search Assistance
1. Internet 2. State Workforce Agency (Employment Office) 3. Local Veterans’ Employment Representatives / Disabled Veterans’ Outreach Program 4. Vocational Rehabilitation and Employment

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3.5-1 Job Search Assistance

Job Search Assistance
5. Bureau of Apprenticeship and Training (BAT), U.S. Department of Labor 6. Headhunters / Private Employment Services 7. College / School Placement Agencies 8. Military and Professional Associations and Organizations

3.5-2 Job Search Assistance

Job Search Assistance
9. Telephone Directory, Yellow Pages, Industry Directory 10. Industrial and Craft Unions 11. Job Fairs 12. Transition Offices 13. Chambers of Commerce

3.5-3 Job Search Assistance

One-Stop Career Centers
• Every state has centers that provide services at no cost to veterans and job seekers. • Available services vary by location. • Every center has a veterans’ representative to serve veterans.


3.5-4 Job Search Assistance

Veterans’ Representatives – DVOP
Disabled Veterans Outreach Program: Provides intensive services to meet the employment needs of disabled veterans and other eligible veterans, with the maximum emphasis directed toward serving those who are economically or educationally disadvantaged, including homeless veterans with barriers to employment.

3.5-5 Job Search Assistance

Veterans’ Representatives – LVER
Local Veterans Employment Representative: Conduct outreach to employers and engage in advocacy efforts with hiring executives to increase employment opportunities for veterans, encourage the hiring of disabled veterans, and generally assist veterans to gain and retain employment.

3.5-6 Job Search Assistance

One-Stop Centers Can Provide:
• Job Search Assistance • Employment Referrals • Skills Assessments • Computer / Internet Access • Unemployment Assistance • Labor Market Information • Vocational Guidance
3.5-7 Job Search Assistance

One-Stop Centers Can Provide:
• Education & Training Assistance

• Credentialing & Apprenticeships • State and National Job Banks • Child Care Resources • Transportation Assistance may be available • Workforce Investment Act • Veterans’ Priority
3.5-8 Job Search Assistance

Finding a One-Stop Close to You

3.5-9 Job Search Assistance

Research Sites
Personality: www.humanmetrics.com www.personalitytype.com Find a City: www.findyourspot.com Salary Calculator, Community Calculator, Moving Wizard: www.homefair.com Salary Research: www.salary.com and www.wageweb.com Major Job Search Engines: www.monster.com / www.careerbuilder.com
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3.6-1 Job Search Online

Business Research
Job Search Research Gateway: www.jobhuntersbible.com Company Research: www.hoovers.com (free & subscription) www.vault.com / www.prnewswire.com General Business Information Gateway Site: www.ceoexpress.com (free & subscription) Access 5900+ Newspapers Worldwide: www.thepaperboy.com

3.6-2 Job Search Online

Researching a Location
National Association of State Directors of Veterans Affairs – www.NASDVA.com – – – – – State Benefits Tax Exemption Education Burial Allowance Auto License Plate

3.6-3 Job Search Online

Veterans’ Sites
Veterans’ Employment & Training Service: www.dol.gov/vets Veterans Transition Master Websites: www.dol.gov/elaws/evets.htm www.taonline.com D.O.D. Transition Gateway Site: www.dodtransportal.org www.TurboTap.org Department of Defense Jobs: www.dod.jobsearch.org Homeland Defense Jobs: www.usajobs.opm.gov/homeland.asp

3.6-4 Job Search Online

Veterans’ Sites
Veterans’ Employment & Training Service: www.dol.gov/vets Troops to Teachers: www.proudtoserveagain.com Veteran Job Postings: www.vetjobs.com www.militaryhire.com Union Jobs and Apprenticeships: www.helmetstohardhats.com Business Hiring Partnerships: www.nbpjobs.org

3.6-5 Job Search Online

Owning Your Own Business
The Veterans Corporation www.veteranscorp.org Federal Resources for Entrepreneurs www.business.gov Small Business Administration/S.C.O.R.E. www.sba.gov and www.score.org National Association for the Self-Employed www.nase.org

3.6-6 Job Search Online

College Resources
Choosing a College: www.collegedata.com http://collegenet.com Financial Aid and School Research: www.princetonreview.com Scholarship Search: www.fastweb.com

3.6-7 Job Search Online

SECTIONS 3.8-3.9
• Understand how to complete application forms • Understand how to find opportunities for Federal Civil Service Employment • Understand how to initiate the federal application process
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3.8-1 Application Forms


Federal Jobs
www.usajobs.opm.gov http://federaljobs.net www.federaljobsearch.com
NOTE: This site offers free job alerts and paid subscription packages.


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Check with your desired agency job sites for their specific rules. l AP Manua
3.9-1 Federal Employment

Veterans’ Preference
You may be eligible for Veterans’ Preference in the federal hiring process. For more information refer to:
Veterans’ Preference Advisor www.dol.gov/elaws/vetspref.htm

3.9-2 Federal Employment

Veterans’ Preference
You may be eligible for Veterans’ Preference in the federal hiring process. For more information refer to:
Veterans’ Preference Advisor www.dol.gov/elaws/vetspref.htm Veterans’ Employment Opportunity Act (VEOA) Veterans’ Recruitment Authority (VRA)

3.9-3 Federal Employment

12 Steps to a Federal Job
1. Connect / network with federal employees ‘in the know.’ 2. Learn the federal agencies and their application methods. 3. Review job announcements carefully. 4. Identify “core competencies.”

3.9-4 Federal Employment

12 Steps to a Federal Job
5. Use “keywords” to match the job. 6. Write your resume to meet agency requirements. (Some require Resumix) 7. Create strong Knowledge, Skills & Abilities (KSA’s) in narrative form. 8. “Mirror” their language.

3.9-5 Federal Employment

12 Steps to a Federal Job
9. Apply according to agency rules. 10. Develop a tracking process and follow-up with the listed contact. 11. Apply early and apply often. 12. Get prepared for an interview if you are called.

3.9-6 Federal Employment

Federal Resume Keys
Knowledge, Skills & Ability (KSA) statements are very different than civilian resumes

Position Held Specific Work Situations Activities Involved Results Gained


Federal Employment

Create an Effective Resume

ment Supple
3.10-1 Effective Resume

• Review key elements in the resume writing process • Write career objectives and descriptive accomplishment statements • Construct a draft resume

3.10-2 Effective Resume

Your Resume… Opens The Door
In the job search, paper is the great equalizer. Most employers want to see you on paper before meeting you in person.
3.10-3 Effective Resume

Marketing Your Resume Basic Job Search Principle = Market Yourself!

3.10-4 Effective Resume

Purpose of a Resume
Marketing Tool – sells YOU! Summarizes how your skills and abilities can contribute to their company Helps get you a Job Interview Employer screening tool

3.10-5 Effective Resume

The Importance of Career Decision Making
To write the most effective resume, you need to know what career field you want. Research: The career field you would like to pursue Where the jobs are and who is hiring What qualifications and credentials you need to attain How to best market your qualifications

3.10-6 Effective Resume

Resume Formats
• Chronological • Functional • Combination • Targeted

3.10-7 Effective Resume

Resume Formats
Chronological – Focuses on your work history with most recent position first – Easy for employers to follow your career history – Shows career progression and growth

3.10-8 Effective Resume

Resume Formats
Functional – Focuses on your skills and experience. Skills are grouped into functional areas – Used most often when changing careers or if there are employment gaps

3.10-9 Effective Resume

Resume Formats
Combination – Combination of the Chronological & Functional resumes – Highlights skills and provides the chronological work history that some employers prefer

3.10-10 Effective Resume

Resume Formats
Targeted – Customized to a specific job – Written specifically to the employers’ needs

3.10-11 Effective Resume

Resume Formats
• Federal Resumes • Curriculum Vitae • Hybrids of Several Styles

3.10-12 Effective Resume

Which Resume is Best? The one that best positions your experience for the open position!

3.10-13 Effective Resume

Resume Types
• Paper (Traditional) Resume • Scannable • Electronic

3.10-14 Effective Resume

Paper (Traditional) Resumes: Presentation Tips & Guidelines
Professional look and feel, good visual appeal, white space for readability

Page Length Font

One to Two Pages

Tahoma, Arial, Times New Roman or Verdana

Font Size

10 to 12 points

3.10-15 Effective Resume

Paper (Traditional) Resumes: Presentation Tips & Guidelines (Cont.)
Font Styles Paper Color
Bold, italics, & capitalizations to highlight key areas

White, light gray or ivory

Proofread and spell check
Place your name and page number on all subsequent pages of your resume

3.10-16 Effective Resume

Presentation Tips and Guidelines
Writing Style: Always Write in First Person – Omit “ I ”

“Led a 75-member training team that delivered 100% of all scheduled training seminars worldwide.”

“Sergeant Jones led a 75member training team that delivered 100% of all scheduled training seminars worldwide.”

3.10-17 Effective Resume

Resume Types
Scannable To be sent either electronically or in paper format. Enables employers in large companies to quickly scan your resume.


Effective Resume

“Scannable” Resumes:
Presentation Tips and Guidelines
“Plain” resume scanned by company for key words and qualifications • DO NOT use highlights such as bold, italics, underlining, graphics, etc. • Use fonts such as Arial or Times New Roman. • Minimum 11 point font size.

3.10-19 Effective Resume

“Scannable” Resumes:
Presentation Tips and Guidelines (Cont.)
• No columns or tables • Spell out symbols like % and & • Place your name and page number on all subsequent pages of your resume

3.10-20 Effective Resume

Electronic Resumes: Presentation Tips and Guidelines
Resumes Sent as an Email Attachment
Use “Printed” or “Traditional” Resume Format Professional Look and Feel, Visually Appealing Microsoft Word Most Common – Save as Rich Text Format (RTF) Unless Posting Suggests Otherwise

Review it before you send it!

3.10-21 Effective Resume

Electronic Resumes: Presentation Tips and Guidelines
Resumes Pasted in the Body of an Email
Copy and Paste Resume into Email Always Check Formatting Before You Send

Review it before you send it!

3.10-22 Effective Resume

Sections of a Resume
• Contact Information • Objective Statement • Summary of Qualifications • Experience • Employment History • Education / Training

3.10-23 Effective Resume

Sections of a Resume: Contact Information
Janis Jenkins 123 Pearl Street Rockville, Maryland 12345 Home: (301) 555-1111 Cell: (301) 444-2222 Janis-Jenkins@email.com JANIS JENKINS 123 Pearl Street Rockville, MD 12345 (301) 555-1111 (H) (301) 444-2222 (C) Janis-Jenkins@email.com

3.10-24 Effective Resume

Sections of a Resume: Career Objective Statement
Targeted Objective (preferred) • Lists specific job and company you are applying for General Objective (alternative) • When you do not know company or specific job applying for • Posting on a career website • Attending job fairs and handing out resumes

3.10-25 Effective Resume

Writing Career Objectives
Concise, short and to the point. Target your career objective whenever possible. Don’t make the employer guess. Be specific. - don’t write: “Seeking a challenging position with a large company that will provide an opportunity for growth and advancement.” What can you do for the employer?

3.10-26 Effective Resume

Exercise #1 Write Career Objective Statements

3.10-27 Effective Resume

Sections of a Resume: Summary of Qualifications
• Highlights your key skill areas – draws attention to specific skills that support your job goal • Paragraph or bulleted list • Should include your Security Clearance if you have one • Time to “brag” about your best qualities – your “greatest hits”

3.10-28 Effective Resume

Assessing Skills for the Summary of Qualifications
• Highlight key words or skills listed in the job posting • Review your skills statements (from page 22 in the TAP Manual) • Select the skill statements that match the key words in the job posting • Research the company or industry – you may identify additional skills

3.10-29 Effective Resume

Exercise #2 Write a Summary of Qualifications

3.10-30 Effective Resume

Sections of a Resume: Experience
• Lists your results and/or achievements that relate to the position desired • Not a job description • Answers the question, “What is this individual going to do for me?” • Use numbers, percentages, statistics, examples to illustrate achievements

3.10-31 Effective Resume

Translating Military Experience to Civilian Terms

3.10-32 Effective Resume

Military Experience – Civilian Terms

Go here to convert your military skills into civilian terms

Website Address: http://online.onetcenter.org

3.10-33 Effective Resume

Additional Websites


Effective Resume

Skills and Experience
Military Platoon Leader, Leading Petty Officer, Section Leader, etc.

In the business world
Front Line Supervisor

Quantify and Qualify with: #’s, %’s, and $’s wherever possible!

3.10-35 Effective Resume

Skills and Experience (Cont.)
• • • •

In the business world

Supervised and evaluated up to 75 employees Conducted high quality training for groups up to 25 Improved staff productivity & efficiency by 30% Planned and executed logistical support for team with outstanding results • Enforced 100% of company policies and procedures • Submitted comprehensive and timely reports to supervisor • Worked under pressure, multi-tasked, and met tight deadlines

3.10-36 Effective Resume

Writing Accomplishment Statements
Allows employers to visualize your contribution. Statements should contain: Value added results Action you took to achieve results

3.10-37 Effective Resume

Identify Your Skills and Accomplishments
Use the Transferable Skills Inventory Select the skills that relate to the job you want Read it Before You highlighting your major Sell your resume by Send It! accomplishments and achievements Employers want to know… “What skills can you offer me?”

3.10-38 Effective Resume

Writing Accomplishment Statements
• Use civilian terms • Start with an action verb – Don’t use “Responsible for” – Write in past tense for previous jobs – Write in present tense for current job • Quantify results when possible. Use: – – – – Numbers Percentages Statistics Examples
3.10-39 Effective Resume

Your Accomplishments
Improved Safety Increased Performance Improved Processing Time Improved Service Delivery Improved Administration Created a Program Increased Retention Re-engineered Equipment Solved Long-Term Problems Reduced Management

3.10-40 Effective Resume

GOOD – Basic skill / task description Provided medical logistics support. BETTER – More details Ordered and inventoried over $1.2M in medical equipment and supplies. Managed staff, equipment, and supplies for a 100 bed medical treatment facility. BEST – Accomplishment / Outstanding result Saved $30,000 annually by re-designing a supply ordering system that reduced order backlog. Reduced supply delivery time 25% by creating a “fast track” ordering system for routine office supplies.
3.10-41 Effective Resume

Inventory Control: “Managed company’s 500-item, $10M stock inventory warehouse with 100% accountability.” Logistics: “Processed over 700 annual shipments of personal property and household goods valued in excess of $30M with 98% accuracy.” Security: “Supervised the security of $100M of highly sensitive equipment with zero loss.” Management: “Developed and managed an annual budget of $50M consistently meeting department’s profit goals.”

3.10-42 Effective Resume

Exercise #3 Write Some Accomplishment Statements

3.10-43 Effective Resume

Types of Resumes: Employment History
Chronological Resume - Dates, position, location and experience Functional Resume - Does not include an employment history Combination Resume - Dates, position and location Targeted Resume

3.10-44 Effective Resume

Sections of a Resume: Education/Training
• Include all degrees awarded • Highlight special honors such as graduated Cum Laude, with Honors, GPA (if recent grad and only if above 3.5) • Include certifications, licenses and course work relevant to job applying for • List only military training that supports your job goal!


Effective Resume

Exercise #4

Develop the Education and Training Section of Resume

3.10-46 Effective Resume

What NOT To Include On A Resume
These items are not recommended on a resume: – Marital Status – Age – Race – Photograph – Salary – Hobbies – References – Height & Weight – Religious or Political Affiliations – Names, Ages and Number of Children
3.10-47 Effective Resume

Exercise #5

Now let’s tie all of the elements together and start drafting your resume!

3.10-48 Effective Resume

Resume Review
Carefully review your resume Poorly written resumes and typographical errors result in being “screened” out Suggested Reviewers:
Transition / ACAP Office Staff Veterans’ Representatives at your Local One-Stop Career Center HR Professional Co-workers/Colleagues Professional in the Career Field
3.10-49 Effective Resume

How Resumes Are Submitted
• “Printed” or Traditional Paper Resume • Scannable Resume • Electronic Resume

3.10-50 Effective Resume

Marketing Your Resume
Networking - #1 Method! Personal Referrals Professional Associations In-Person Cold Calls Newspaper or Print Ads Job Fairs Targeted Job Search Campaigns Posting your Resume Online Responding to Online Job Postings Corporate Websites

3.10-51 Effective Resume

Speak for you when you’re not there Serve as a marketing tool Must highlight your ability to do the job Should result in you getting an interview

3.10-52 Effective Resume

You are now well on your way to completing your resume
Remember your resume is a “work-in-progress” Use this draft resume as a guide to develop and fine tune your final product Use the resources at your TAP/ACAP Offices They are there to assist you Make an appointment today!

3.10-53 Effective Resume

SECTIONS 4.1-4.2
Objectives: • Prepare for interviews • Prepare to take employment tests as part of the interview process

4.1-1 Interview Process

Types of Interviews

Phone Screening

One-on-One Interview
4.1-2 Interview Process

Types of Interviews

Stress Panel

Demonstration / Observation

4.1-3 Interview Process

Interview Stages
1. Introductory Stage 2. Employer Questions 3. Applicant Questions 4. Closing Stage

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4.1-4 Interview Process

SECTIONS 4.3 – 4.4
Objectives: • Prepare a personal 30-second commercial • Prepare for the interview

4.3-1 30-Second Commercial

Interview Tips
Be prepared Look professional Carry a portfolio Say thank you
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Be punctual Watch body language Be enthusiastic Smile

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4.4-1 Prepare For Interview

Objective: • Learn how to dress properly for a job interview

4.5-1 Dress For Success

Professional Presence
Look your best when on an interview!
You’ll need to look:

Professional Confident Competent
4.5-2 Dress For Success

During a study, sociologist Albert Mehrabian found that when a person is speaking the listener’s attention is divided three ways:
7% - What is being said
55% -A

e f voic o Tone ment 38% - move y & Bod


ar a n ce


Dress For Success

Interview Attire
Make sure it’s appropriate to the job for which you are applying

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4.5-4 Dress For Success

Dress for Men
A navy blue or gray suit, single breasted, white or pinstripe dress shirt and conservative patterned tie Navy blue or gray jacket; coordinated gray, tan, or charcoal slacks, white or pinstripe dress shirt and conservative tie
4.5-5 Dress For Success

White, pastel, or pinstripe dress shirt and conservative tie; coordinated navy blue, gray, charcoal, or khaki slacks. Plain sports shirt; coordinated navy blue, gray, charcoal, or khaki slacks. Clean sports shirt and clean casual pants.
4.5-6 Dress For Success

Tips for Men
Hair trimmed, clean shaven; if a beard or mustache, neatly trimmed

Glasses with up-to-date frames, clear lenses

Only one ring on each hand
4.5-7 Dress For Success

Dress for Women
A seasonal business suit in solid color or conservative pattern with tailored skirt

Blouse in a complimentary solid color such as white, cream or pastel Coordinating blouse and tailored skirt in appropriate length

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4.5-8 Dress For Success

Tailored Pants Suit

Tailored dress in solid color or conservative print or pattern and appropriate length

4.5-9 Dress For Success

Tips for Women
In general, hair style, jewelry, make-up and shoes should be stylish, but conservative!

4.5-10 Dress For Success

You only get ONE chance to make a first impression! Make it count.

4.5-11 Dress For Success

SECTIONS 4.6-4.7
Objectives: • Sharpen listening skills • Interpret body language

4.6-1 Listening Skills

Sharpen Listening Skills
Control distractions Focus on key words

Use nonverbal signals Ask clarifying questions Paraphrase Take notes

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4.6-2 Listening Skills

The Way We Communicate

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4.7-1 Body Language

SECTIONS 4.8-4.9
Objectives: • Prepare to answer employer questions • Prepare questions to ask of employers

4.8-1 Answer

Your Answers Should:
1. Be brief 2. Use specific examples 3. Show thought 4. Make connections to the job / company 5. Describe how you work 6. Show results, numbers, figures, quantities
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4.8-2 Answer

Mock Interview Guide
Introductions Review position to be discussed Each panel member asks one question “Tell me about yourself.” Pick two other questions from pgs 121 – 123 Candidate asks one question Closing Critique / Feedback Switch roles and repeat



SECTIONS 4.10-4.11
Objectives: • Evaluate interviews • Write thank you letters as a follow-up to an interview • Analyze a rejection subsequent to an interview

4.10-1 Follow-Up After Interview

Interview Follow-up
• Evaluate your interview
– Post interview checklist – Analyze why you didn’t get the job

• Send thank you card or letter • Contact Company
– Set a follow-up timeline at close of interview

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4.10-2 Follow-Up After Interview

Why You Might Not Get The Job

A situation at the company Your match at the company Your interview performance

4.11-1 Why You Did Not Get The Job

Why You Might Not Get The Job
Sometimes the Company:

Hires from within Hires a more experienced applicant Does not hire

4.11-2 Why You Did Not Get The Job

Why You Might Not Get The Job
Sometimes You:

Are over or under qualified Have a conflicting work style

4.11-3 Why You Did Not Get The Job

Interview Tips
Interview preparation Show enthusiasm, confidence and interest Good eye contact and body language Have positive language


Why You Did Not Get The Job

Interview Tips (Cont.)
Avoid evasive or vague answers Be pleasant and have appropriate attitude Positive responses about everything Positive body language

4.11-5 Why You Did Not Get The Job

Be Aware of Communicating
Lack of goals Short terms needs Cynical or defensive attitude Differing values from the organization

4.11-6 Why You Did Not Get The Job

SECTIONS 5.1-5.3
Objectives: • Evaluate job offers • Negotiate terms of employment • Effectively communicate decisions to employers

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5.1-1 Evaluate Job Offers

Understanding Salary Ranges
Job Salary Range Midpoint or Market Value Beginner Range Experienced Range Highly Qualified Range
Note: Probable actual maximum: $57.5K

$40K - $60K $50K $40K - $45K $45K - $50K $50K - $60K
5.2-1 Negotiate Job Offers

Before You Negotiate
Delightful What would absolutely delight you? What is the industry standard? What do you absolutely need?
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Offer $36K

Industry Standard


5.2-2 Negotiate Job Offers

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Negotiation Tips
Know employer’s salary range Know the industry standard Communicate your worth, not needs

5.2-3 Negotiate Job Offers

Negotiation Tips (Cont.)
Present accomplishments in a manner that will clearly show how their company will benefit. ALWAYS show added value! Compare your skills to their requirements Remember salary does not include benefits

5.2-4 Negotiate Job Offers

When to Negotiate Salary
Best Time to Negotiate

Offer accepted! You’re our candidate! You’re in the running!
Ba rga Yo ur gP

Too Late Offer Extended

You might be a fit
Too Early

Who are you?

ini n
5.2-5 Negotiate Job Offers

os itio n

Defer the Salary Question
“If you don’t mind, I’d prefer to give you a specific answer after I know more about the position.”

“I have completed extensive industry salary research and was wondering what the salary range is in your company for a person with my qualifications?”

5.2-6 Negotiate Job Offers

Defer the Salary Question
“Before we discuss salary, I would like to make sure that this is the best fit for both of us.”

5.2-7 Negotiate Job Offers

Defer the Salary Question
Do your research and be prepared!

(You may at least have to give a salary range)

5.2-8 Negotiate Job Offers

Total Compensation Package
BASE PAY Exempt Non-exempt Sales All Employees VARIABLE PAY Bonus Commission Spotlight Awards / Stock Options

BENEFITS AND PERKS Paid Vacations / Holidays / Sick Health, Life and Disability Discounted Stock Purchases Education Assistance Employee Assistance Program Elder Care / Child Care Funds 401(k)

5.2-9 Negotiate Job Offers

Internal Equity How much others in the company are making above and below your position External Equity How much the position pays among others in the industry for that geographic area Personal Equity How much you need to make it fit within your budget and needs
5.2-10 Negotiate Job Offers

Before you Respond, Check Out:
Who will you be working for and at what level in the organization? Who would you be working with and how many people would you be supervising? Is performance or seniority most important for compensation increases and promotions? Does this job involve extensive travel?

5.2-11 Negotiate Job Offers

Don’t accept a job offer until...
You’ve gotten to know them You know what the job entails You’ve decided you want to work there They’ve seen you at your best They can see how you match They’ve said “We want you”
5.2-12 Negotiate Job Offers

SECTIONS 6.1-6.5
Objective: • Review available transition support and assistance resources

6.1-1 Support and Assistance

Starting Your Own Business

Small Business Assistance for Veterans

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6.5-1 Small Business


Small Business Administration and Partners
Services and Programs Include: • SBA Loan Guaranties • Microloans • Military Reservist Economic Injury Disaster

• Venture Capital • Surety Bond Guarantee Program
6.5-2 Small Business

Programs and Services (Cont.)
• SCORE Counseling • Online Training Federal Contracting Assistance • Advocacy • Regulatory Fairness

6.5-3 Small Business

Information Online
• For Veterans and Service Connected Veterans www.sba.gov/vets • For Self-employed Reserve and National Guard Members www.sba.gov/reservists • See handout for additional websites to specific programs

6.5-4 Small Business

Support and Assistance

Federal Student Aid Overview

Federal Student Aid- 1

What is Federal Student Aid?
Federal Student Aid An office of the U.S. Department of Education ensures that all eligible individuals can benefit from federally funded or federally guaranteed financial assistance for education beyond high school. “We consistently champion the promise of postsecondary education to all Americans — and its value to our society.”
Federal Student Aid- 2

What is Federal Student Aid?
Most basic eligibility requirements are that you must: Demonstrate financial need Be a U.S. citizen (or, for most programs, an eligible noncitizen) Have a valid Social Security number and, Be qualified to obtain a postsecondary education Possess either a high school diploma or General Education Development (GED) certificate
Federal Student Aid- 3

How To Apply
Complete the Free Application for Federal Student Aid (FAFSA) Review your Student Aid Report (SAR) Contact the school(s) you might attend Contact financial aid office

Federal Student Aid- 4

For More Information
Visit the Web Site: www.federalstudentaid.ed.gov or call Federal Student Aid Information Center (FSAIC) 1-800-4-FED-AID (1-800-433-3243) TTY 1-800-730-8913 1-319-337-5665 (not a toll free number)
Federal Student Aid- 5





Good Luck!
Closing- 2

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