What is an Information System? An information system can be any organized combination of people, hardware, software, communications networks and data resources that stores and retrieves, transforms and disseminates information in an organization. Information systems plays pivotal role in operations , management and competitive advantage. Management Information System : Management Information System (MIS) is a system or process that provides the information necessary to manage an organization effectively. MIS is basically concerned with processing data into information technology comprising : MIS can be classified as performing 3 functions : 1) to generate reports 2)to answer what if questions asked by management 3) to support decision making For the design of an information system it is important to understand the requirements , carry out system study and analyze information. Role of MIS: The system ensures that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations. The system is expected to fulfill the information needs of an individual, a group of individuals, the management functionaries: the managers and the top management. The MIS helps the clerical personnel in the transaction processing and answers their queries on the data pertaining to the transaction, the status of a particular record and references on a variety of documents. The MIS helps the junior management personnel by providing the operational data for planning, scheduling and control, and helps them further in decision making at the operations level to correct an out of control situation.

Indian Railway Indian Railway is second largest railway with 7025 stations,63273 km of track and strength of 1.39 millions employees.

Mobile Ticketing. Its Services are availabile 24x7 History Of IT in Indian Railways : Railways were first introduced to India in 1853. In the 1951 the system were nationalized as one unit. CRIS introduced CONCERT (Country -wide Network for Enhanced Reservation and Ticketing) to facilitate reservation system. Time Table and Scheduling System. CRIS is responsible for designing . . e-mail are used.11millions tons of freight every year. Sixteen Railway Zones are managing whole Indian Railways. In 1990. Various Information Technology tools used by Indian Railway : Passenger reservation System solution. By the 1947 . Freight Operation Information System Unreserved Ticketing System for Railways. Role of IT in Indian railway Role 1: Information highway Standard applications needed to allow capture information at the point of generation and dissemination of the captured information when and where needed.PRS Role 2: Personal Productive Tool Used to Increase personal productivity at all levels. In 1986.It carries some 6. Few such applications are FOIS..developing and implementing all major computer systems for railways. Of the 11 million passengers who climb aboard one of 8520 trains each day about 550. there were forty two rail system.53 billions passengers and 804. Kiosk based ticketing. the year of India's independence.Applications such as Office suites. Centralized (Hybrid) Ticketing system. web site management. Web Ticketing. the Ministry of Railways established the Centre for Railway Information System (CRIS).000 have reserved accommodation.

New Delhi. The application has been designed as an open distribution system. Passenger Information display system. Fare.A countrywide online passenger reservation and ticketing system and the world s largest online reservation application. PASSENGER RESERVATION SYSTEM (PRS): PRS. CONCERT software is parametric in terms of data and business rules. Main challenges of Indian Railways: Provide a reservation system that efficiently serves more than half a million people each day. Software conforms to open standard .com gives dynamic information about the running status of any train and its expected arrival/departure at any given station Services offered : . hotel reservation system etc. it can be interfaced to other applications like airline reservation system. is a total networking solution to Indian Railways Passenger Reservation System and it interconnects the regional computing systems into a National PRS grid. so that the data and transaction volume can be segregated between multiple host sites. Train Schedule etc A maximum of 42 laces hits per day have been recorded National Train Enquiry System (NTES) website. CONCERT (Country-wide Network of Computerised Enhanced Reservation & Ticketing-Developed by CRIS.gov.in offers PRS enquiries on the internet Berth/Seat availability.Traffic Management System. ChanakyaPuri. for fare computation. Concert is built around an RDBMS core and supports a full client server architecture. www. www. Indian railway reservation system is based on OLTP( online transaction processing) The application has been designed as an open distribution system.indianrail. Ensure maximum uptime so reservation/ticketing/inquiry application is available 24x7 .It is a complex online distributed client server application developed in C on OVMS using RTR (Reliable Transaction Router) as middleware. Passenger Status. so that the data and transaction volume can be segregated between multiple host sites. developed and maintained by CRIS.trainenquiry.Hence . refund rules etc Indian Railway s web-site. Create a Web site that can accommodate more than one million hits per day.

Time saving mechanism . Uptime of PRS is 99. the need to analyze data is becoming more and more by higher management for . integrated.5+ BENEFITS TO MANAGEMENT : MIS : PRS WAREHOUSE A data warehouse is a subject oriented. 17.OLTP system characterized by large numbers of concurrent reservation users actively adding and modifying data.000 seats and berths (peak rush as high as 10. Change of train profile can be possible effectively and immediately. time-variant. nonvolatile collection of data in support of management decisions PRS .Less than 1 sec for local transaction 3 sec for network transaction. Very complex Business transactions.y y y y y y y y y y Availability of trains at major stations Train Schedule Tatkal Scheme Upgraded Passenger Scheme SMS service Train Berth Availabilty PNR status Train status Seat Availability vFare enquiry Features of PRS : y y y y y y y Allows a passenger from any location to book train tickets from any station to any station 31 supervisory functions and 21 online enquiries Performs reservation for over 9.95. Reservation services can offered round the clock 24x7. As the online PRS generates increasing volume of data.000) daily 4619 reservation terminals Works at more than 1232 locations Integrates five Regional Reservation Centres Judicious mix local autonomy with uniformity of business rules. BENEFITS : Customers : Issue of reservation ticket from any station to any station. Dynamic definition of the advance reservation period is possible.

reservations. Change train frequency depending on traffic patterns so as to provide maximum revenue. quota utilized etc for particular Train. cancellations. Change quota distribution to ensure maximum utilization. transformed and loaded into Data warehouse structures. On the data warehouse. EXECUTIVE INFORMATION SYSTEM : Can do trend analysis for planning future growth of Railways.FRIEGHT OPERATION INFORMATION SYSTEM Continuous cargo visibility has always been viewed as the most critical component of any physical distribution system. Reports giving passengers travelled and earnings realized train-wise for each class vis-à-vis the potential for a selected period have been made available at the five PRS sites. Helpful in deciding during which period additional coaches should be added or additional trains should be scheduled so as to meet the passenger demand and to maximize revenues. Booking Status Wise. The Data warehouse captures information related to earnings. increase a particular concession what will be the earning loss. Enhancements to enable Railway users to generate ad hoc reports themselves by using Business Intelligence (BI) Tools planned for the current year. waitlist. The data are cleansed. FOIS enables freight customers . FOIS. Quota and Source Destination. a front-end application is designed which provides a standard set of reports and also tools for user to make queries and create reports DECISION SUPPORT SYSTEM : Study the booking pattern of train.e. and presentation of the summarised data in the from the operational systems store. Complete audit for transaction and data access.(i) managing and utilizing the existing resources (ii) creating new resources for the convenience of passengers. Provides online aggregation of EIS figure such as revenue . It will enable Railways to tackle the competition posed by low cost traveling options offered by Airways and Roadways in the later phases.berthutilisation etc. Provides automatic databse recovery against all kinds of hardware and software failures. Class. Can do impact analysis i.

CUSTOMERS : Monitoring of all freight trains indicating their position in computerized teritory and their expected time of arrival at destination Commodity wise flow of freight trains for customers like Power Houses. Along with introduction of e-commerce benefit both by reducing the burden of logistics management. Steel Depots and Public Freight Terminals enabling the recipients of consignments to have an accurate forecast of cargo arrivals giving them adequate time to complete preparatory arrangement to handle the cargo. The improved work environment has significantly simplified planning and execution of assigned tasks. may not necessarily be the handling terminals. billing and cash accountal from identified nodal customer centres which. It is a system for management and control of freight movement that also assists managers to optimise asset utilisation.in FOIS comprises the Rake Management System (RMS) for handling the operating portion Terminal Management System (TMS) pertaining to the commercial transactions. These facilities could even get extended to customer's premises and along with introduction of e-commerce benefit both by reducing the burden of logistics management. y y FEATURES OF FOIS : FOIS has been designed to give strategic advantages to both Indian Railways and its customers. The implementation of the system is envisaged to eventually achieve the following:Extension of the current business practice of bulk movement in train load formation to piecemeal traffic to increase the market share by clubbing and moving together similar type of stock of "Hub & Spoke" arrangement. Facilitate acceptance of customer's orders.gov. Refineries. Fertilizers and Cement Plants. vwww.fois. . for just in time inventory.indianrailway. The insight and pipeline of consignments would be seamlessly available for timely planning and just in time inventory management With the use of the system there has been a visible reduction in the anxiety levels mental stress and confusion amongst railway customers and its operating staff. Global tracking of consignments in real time whether in rakes or in individual wagons.to have instant access to information regarding the current status of their consignments in transit.

Details of rakes/Wagons in various yards. FOIS provides tremendous opportunities to both the Railways and their customers.e.106 Mayank Singhal-146 Rohit Goyal-119 Ankita Jain-124 Rajendra Ahuja-111 . EXECUTIVE INFORMATION SYSTEM : Executives analyze the revenues attained by freight operations and accordingly strategies for better operations and increasing revenue. their phase-wise detention in different terminals. DECISION SUPPORT SYSTEM : Managerial reports regarding availability of rolling stock. i. details of Closed Circuit rakes and tracking of interplant movements transfers. Div B AnkushAggarwal. FBM I .E-Payment of Freight: A pilot project has been implemented for electronic payment of freight for coal booked for Badarpur Power House from collieries on ECR. WEB Enabled reports: It is contemplated to give web access to Railways customers for obtaining information regarding pipeline of their incoming outgoing rakes. eliminating the need for costly manual documentation and tedious retrieval systems and inaccuracies. wagons and locomotives at any instant of time to plan for their most efficient utilization. statistical reports. The system information is being used to club less than train load consignments from different loading stations. to improve existing business practices and consequently reduce the operating costs while enhancing the quality of service. Data Warehousing and thereby enabling Data mining activities are also envisaged in the future. By Group 6. MANAGEMENT INFORMATION SYSTEM : Full particulars of detachments from block rakes are recorded and updated eliminating chances of wagons getting unconnected or missing. Data Ware House & Data Mining capabilities: Provision of MIS reports enabling trend analysis. Future Approach Design & Development of MIS.

Sushain Arora-112 Ayush Jain-123 .

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