Contact Information

COLD CALLING PROCESS

Add new contacts in DataBase

Update Old DataBase

Dial Number

Not working/out of order

Response

No Response

Update DB, try in 3months

Right Person

Wrong Number

Keep trying

Not working/out of order

Working

Introduction

Ask for Real name & add to DB

No Response, Update DB

Follow up the same process.

Follow from Response/NR Legs

Not Interested

Interested

Call after sometime follow up from Introduction

Response, Follow Mid leg

Reason/Any Bad experience?

Do you have any Present Need?

No

Yes/Explain

Using other service provider

Doing it self

No, Thanks!

Yes, I have!

Would you like to be contacted in future

What if We solve the issue

What if we offer you better services at better rates

We can reduce your cost/time

Future Need?

Can we meet?

No, Thanks!

Yes/Later/I'll think

No, Thanks!, Follow Left Leg of "No"

Ok/Yes

No, Thanks!, Follow Left Leg of "No"

No, Thanks!, Follow Left Leg of "No"

How?

No, Thanks!

Yes.

Yes, We can

Note Down & Let me know

Get the other details, cut the call

Interested, Follow Right Leg Process

Ok/can try/lets see

Follow "Can we meet" Leg at Right

Would you like to be contacted in future?

Get the contact details & Follow up

Take Notes & get in touch in 24hrs

Follow the Right leg from "Interested"

No, Thanks!

Ok/Yes

Get contact detail & cut the call

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