You are on page 1of 3

 Served as liaison between business users and application service providers

 Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes, and made
recommendations for Process Improvement
 Translated business requirements into SAP functional requirements and created Functional Design Specifications
 Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process
 Created Test Scripts, developed SAP User Procedures, Training Curriculum and conducted Training Sessions for all
levels of end users
 Ensured that business capabilities and data were adequately addressed after corporate move to SAP.
 Established user community to track issues, enhancements, and newly identified requirements
 Wrote business cases, requirements, mock-ups, test plans, and documentation for new reports in SAP to cover gaps
between initially delivered SAP functionality and business needs.
 Worked with various types of programmers to perform solution validation and facilitate testing.
 Trained new users and performed remedial training to existing users, including creating training and reference document

 Managed, analyzed and configured SAP sales distribution module for Software Company with annual sales of $68M.
 Received bonus for outstanding performance in exceeding expectations in meeting SAP global implementation goals.
 Designed, tested, and implemented Fulfillment Outsourcing system, directly resulting in reducing fulfillment costs.
 Monitored, updated, and reconciled monthly Taxware reports providing accurate data used to maintain compliance to
state tax law.
 Provided system support and enhancement in the Financial, Costing and Human Resources modules of SAP to include
Profitability Analysis and Report Painter, which generated financial statements.
 Trained and mentored staff of two analysts in SAP and moved them from reactive to proactive analysis roles
 Created/maintained Profitability Analysis reports and provided training, support and assistance in using and
understanding the data received.
 Implemented SAP by working with the SAP installation team, with primary responsibility for design and implementation of
Costing and Financial modules for the division.
 Provided primary training during implementation, for cost center accounting and planning, internal orders, profitability
analysis, commissions and reporting for management classes.
 Prepared reports, charts, and graphs which detailed volume and revenue and presented finding to all levels of
 Configured FI-GL module.
 Paid vendors as well as configured and maintained Automatic Payment Program
 Prepared documentation of business process procedures, test plans, as well as user manuals and reviews
 Focused and advised on new business development and sales initiatives, such as concessions, consignment, drop
ship program, shop in shop, etc.
 Decreased materials handling touch points by 40% and led a 12% increase on units per carton shipped to our
directly operated stores, factory outlet and ecommerce business.
 Defined key performance indicators (KPIs) required by all departments; procurement, wholesale, retail, finance and
distribution & logistics.
 Identified, analyzed, and implemented opportunities to improve on time delivery and reduce resource reallocation
and overtime hours.
 Developed reports, cross trained employees and implemented new technology solutions to make communication
across different business groups more visible within the organization.
 Liaison between back office system users with the distribution center team to streamline the order to cash supply
chain management process.
 Coordinated and conducted training for SAP, BIS and Manhattan Associates’ Warehouse Management for Open
Systems (WMOS) systems.
 Worked with key contacts in international headquarters for user support and process improvements.
 Played a key role in implementation and configuration of a high priority, enterprise-wide SAP Solution Manager
implementation project for SAP ECC 6.0 systems.
 Trained more than 100 business analysts from cross functional teams on Change Request Management (ChaRM)
use and processes.
 Resolved production support issues for 400 business analysts spread across 4 continents including coordinating
with multiple development and business support teams to drive the issues to completion.
 Participated in functional requirements elicitation sessions and documented process flows.
 Assisted in project management, planning and coordination activities during project testing phases.
 Served as administrator for SharePoint team site.
 Assisted with the development and delivery of customer service training for the SAP SD modules.
 Key member of team responsible for planning and executing the cutover to the SAP system.
 Lead for the master data conversion team where programmed and manual efforts were executed to convert
material and customer masters to SAP system.
 Assembled release strategy groups for a new PO approval process in SAP.
 Maintained the material master files for user tracking of supplies.
 Performed unit, integration, and regression testing using Mercury and EPI-Use; evaluated the effects of patches
prior to deployment and concluded on the accuracy of system functions.
 Documented blueprint sessions for the implementation of the media sales and distribution modules.