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LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT

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WORK RELATED LEARNING LOG BOOK

INSTITUTION: HARARE INSTITUTE OF TECHNOLOGY

DEPARTMENT: ELECTRONIC COMMERCE

COURSE: HIT300 NAME OF TRAINEE: LISA KUTESERA

REG NUMBER: H1211045V

DURATION: OCTOBER 2014 – JULY 2015

COMPANY: MINISTRY OF ICT (CCS)

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)

TRAINEE INFORMATION

NAME: LISA KUTESERA

D.O.B: 17-06-93

I.D NUMBER: 63-14222 B 75

STUDENT NUMBER: H1211045V

HOME ADDRESS: 773 SAN SOUCI ROAD ,WINDSOR PARK,RUWA

PHONE: 0773843522

EMAIL ADDRESS: Leekay@live.com

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) COMPANY INFORMATION NAME OF COMPANY: MINISTRY OF ICT(CCS) CONTACT PERSON: Mrs Manzunzu ADDRESS: Corner Fourth Street/Livingstone Ave P.Zimbabwe PHONE: (04) 703571 TRAINING PERIOD: OCTOBER 2014 – JULY 2015 COMPANY REPRESENTATIVE SIGNATURE: .O Box CY704 Causeway Harare .

Was assigned to start at the department of infrastructure This also familiarized me and development(pfms). Singizi (Assistant Director. general conduct for the whole duration of my attachment. l with the kind of tasks l was familiarized with the jobs mainly done which include to undertake system maintenance . visions and mission statement of the company. introduced to most members of staff.antivirus server administration. Network trouble shooting and SAP GUI installations and configuration on PC. I attained an appreciation of Infrastructure Development(PFMS) and E-government the working environment of and was issued a rotational plan which is meant to assist CCS as I also had the me on movement from one department to the other opportunity to meet and during the course of the internship. Was introduced to the CCS departments which are Introduction Admin.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) RECORD OF WORK DONE MONTH: OCTOBER DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING First day at work 17/10/14 It was an exciting and useful Was given my initial induction of what was expected of experience as it would guide me by Mr.system administration . DESCRIPTION OF WORK DONE . I got the chance to read the organizational policies.First day in the department . responsibilities and the Induction of my attachment. ICT Services (Operations ) and (Development). CCS) and this throughout the entire period mainly constituted the duties.

communications to identify whether any data packets were been sent and received. Installation of SAP GUI 730 and configuration of the production module.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) DAY/DATE TRAINEE’S WEEK COMMENTS ENDING Added more to the 24/10/14 Familiarization with database administration knowledge l had obtained on database design concepts. Managed to identify the problem which was on more knowledge on lack of log on balancing and editing of the network maintenance of the SAP protocol services. system after installation. Task was successfully Computer was failing to connect to SAP the production completed also contributing module. Task was successfully Installation of anti-virus Sophos from the server and completed configuration for auto-quarantine at the ministry of Home affairs and cleaning up possible threats present before the anti-virus installation. Installed a network driver on the computer and knowledge of data configured it to our proxy settings. Checked a computer that was not connecting to the Managed to apply internet. .

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) 2 Desktop could not connect to internet we took the This helped me boost following steps of checking for data communication knowledge of possible between the client computers and the server ie by: causes computers might not be assessing the LAN  pinging the default gateway in the command network prompt..  We then went to the switch to check for cables not properly inserted and we managed to solve the problem.... DESCRIPTION OF WORK DONE DAY/DATE TRAINEE’S .  We then checked if the cable was working and there was no activity. Date ……………………. Signature of Work Supervisor ……………………………………….

Managed to restart and solved generated the addresses automatically. we had to reassign the computer a new IP completed address Signature of Work Supervisor ……………………………………….... Managed to completed reinstall the operating system and downloaded the driver Ethernet drivers. Computers at the ministry of education could not access SAP server due to internet settings been changed to suit Problem was successfully another service provider. Was assigned to solve an issue of IP address Task was successfully conflicting . Date …………………….MONTH OF NOVEMBER DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S . . database crushing V-DUMP was done on Friday which is backing up of all the databases is done offline.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) WEEK COMMENTS ENDING Computer failing to connect to the LAN due to lack of 31/10/14 Task was successfully Ethernet drivers and operating system. Change of tapes in the drives and electronic Backup Backups were successfully from Monday to Thurday of the PRDB (Production done however V-dump was database) scheduled at 2000hrs and rotation of PR1B unsuccessful since there was and CR3 were the PR1B is scheduled for backup at a power cut at Chitungwiza 2000hrs and the CR3 (Chitungwiza hospital database) hospital which led to the which is set to backup online.

. Managed to take successfully record of the requests and the tasks completed. DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING . Adobe reader.. DAY/DATE . V-DUMP was done on Friday. Date ……………………. Installing windows 7 and other basic software such as Microsoft Office.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) WEEK COMMENTS ENDING Change of tapes in the drives and electronic Backup from 07/11/14 Monday to Thursday of the PRDB (Production database) Backups were scheduled to start at 2000hrs and rotation of PR1B and CR3 were successfully done the PR1B is scheduled for backup at 2000hrs and the CR3 (Chitungwiza hospital database) which is set to backup online. flash player and drivers on new computers.. completed Signature of Work Supervisor ………………………………………. Installation of HR modules on SAP GUI for the HR department at Tasks were the Ministry of higher and tertiary education. successfully Installation of SAP GUI production modules for the accounting completed department at the Ministry of Justice. Installation and configuration of Sophos Anti-virus for the Tasks were Ministry of Transport ie administration and accounting successfully department and Ministry of environment completed Was assigned to attend to the help desk and taking in electronic Task was requests from users who needed assistance. Task was Memory management on a computer with low disk space at the successfully Ministry of Home affairs.

Upgrading SAP from version 710 to 730 and completing the log on balancing.. completed . DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING 21/11/14 Re installation of Microsoft word on new computers Tasks successfully and antivirus.. completed Assistance and monitoring of cables been installed at the Ministry of Transport HR department Change of tapes in the drives and electronic Backup from Monday to Thursday of the PRDB (Production Backup successfully database) scheduled at 2000hrs and rotation of done throughout the PR1B and CR3 were the PR1B is scheduled at week. back to CCS. Faced problems on Creating wireless local area network with a shared upgrading SAP printer. 2000hrs and the CR3 (Chitungwiza hospital database) which is set to backup online . Signature of Work Supervisor ………………………………………. Computer with Windows XP was failed to because 730 does not boot properly leading to failure of successful run properly on installation of SAP and computer had to be reported Windows XP.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) 14/11/14 Checking and confirmation of stock brought into Task successfully store from Africom. Date ……………………. V-DUMP was successfully done on Friday ..

standards of protraz and other technological issues in Zimbabwe Did site survey at Min of Youth for LAN setup Successful Learnt which trunk to use when lying UTP CAT 6 cable & how to mount a plastic trunk.. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING 28/11/14 The PFMS system was not connecting to the server. the maximum length of a UTP cable per connection Researched on the different uses of SAP and its benefits Managed to learn more in E-Commerce... Learnt something new Run the IP release commands to send dhcp release on ways of message to the dhcp server & the IP renew troubleshooting command to renew dhcp configuration for all In terms of . about SAP in relation to my studies Signature of Work Supervisor ……………………………………….LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) Change of tapes in the drives and electronic Backup Backup successfully from Monday to Thursday of the PRDB (Production done from Monday to database) scheduled at 2000hrs and rotation of Friday PR1B and CR3 were the PR1B is scheduled at 2000hrs and the CR3 (Chitungwiza hospital database) which is set to backup online V-DUMP was successfully done on Friday Attended protraz ICT workshops Learnt about the telecommunication field of Zimbabwe . Date …………………….

MONTH: DECEMBER DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Was introduced to ICT services (OPERATIONS) and the 05/12/14 main functions of the department. CCS-LAN- SWITH# erase startup-config Attended to a computer that was displaying a disc Managed to complete eject error message. Successful .. the task as I was Performed a feasibility study an inventory system assigned with as that I was to develop for the ministry.. Performed a clean installation of windows 7 operating system Change of tapes in the drives and electronic Backup Back up successfully from Monday to Thursday of the PRDB (Production done database) scheduled at 2000hrs and rotation of PR1B and CR3 were the PR1B is scheduled at 2000hrs and the CR3 (Chitungwiza hospital database) which is set to backup online V_dump was successfully done on Friday Signature of Work Supervisor ………………………………………..LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) adapters. Reset configurations on a switch using a PUTTY Successful application. colleague Upgraded windows Xp Software to windows vista. Connected route to the PC using a console cable.. Date ……………………. Click serial for connection type and enter commands on the interface. networking.

Was familiarized with the type of programming languages Managed to relate some of and databases which are used in the department.. Date ……………………. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Was assigned a task of Design a productive database Managed to get a recap of 12/12/14 which dealt with record of work done after an enquiry database design concepts form Warvet in Microsoft Access which was made up of and learnt more about Microsoft Access and .LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) Learnt about Names of supported application systems Successful (WarVets.. spreadsheets can play a great role in development of applications related to Ecommerce. the knowledge obtained Managed to get common commands which are used to in SQL query data in Oracle Database and was given a brief module which helped me to learn more about Oracle database and its commands.. Signature of Work Supervisor ………………………………………. CP10)and their general Client/Server network connection to the hardware section. Took part in the inhouse training of employees from the Gained more knowledge Office Of The President And Cabinet(OPC) in ICDL..and gather more Finance department which was made up of the package of information on how excel ICDL and Advanced ICDL.

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) input forms for the user’s interface of the application..Took part in the inhouse training of employees from the Training was successfully Ministry of Higher and Tertiary Education which was done made up of the package of ICDL and Advanced ICDL. Databases. Managed to create tables. . however complications were linked tables according to their relationships or faced on data migration dependencies. Date ……………………. Signature of Work Supervisor ………………………………………. Input Masks and the undertaken. Validation of the application form Using Datasheet. On_enter. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Documenting the current system activities and Managed to 19/12/14 analysis of its current weakness as well as strengths undertake the task since I was familiar with system analysis and design Managed to meet the data capturers and learning Gained more .. On_exit on spreadsheets buttons and created the menu switch board. Validation successfully Testing Implemented Validations .. created and from Oracle to Access designed input forms using form wizard. used Ms event database through excel triggers such as the On_click. Lookup Wizard Created another application made up of a couple of Application was forms which were supposed to be linked and accessed successfully created through a menu switch board. Enforce Referential Integrity..

.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) about applications that had been developed in the experience on how one ICT services Operations department and their main can develop a functions . Date ……………………. Was assigned a task of Checking payment queries in Managed to undertake the War vets database by connecting to the ccs server the task as it was done and searching payments information in the database as a team using TOAD Making reports for the war vets database to be sent It was faily done after to provinces.. Was photocopying the tables’ batches 1 mastering the to 5 of the 3rd term and also the rejections data.. The commands to be commands where done using MS dos commands on inputted and how to set the command prompt to the IBM heavy duty printer the paper on the printer.and we managed to learn about the functional application backstage of the applications in relation to their development . DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING .. Signature of Work Supervisor ……………………………………….

.. Use of SQL commands to checking pay flags by Task successfully done Connecting to the database war vet and checking in since querying the main tables mainly pensioner for the details commands were fully mastered Signature of Work Supervisor ……………………………………….LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) Research on the ICT rankings for Zimbabwe Implemented all 09/01/15 There was a request by the director on the research research skills and task of the ICT ranking of Zimbabwe by recognized was successfully boards for example the World Bank and the SADC completed boards We had to search on the internet for online journals that would have the statistics Connecting to the local server and the database CP10 successful and entering new data for the month to be updated Checking bank details of beneficiaries by checking information in the database war vet and table banks to see which bank is the pensioner receiving the money. Date …………………….. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Taking in Warvet School Fees Enquiries and Tasks successfully ..

done Research was Research on the teledensitity ratios in Zimbabwe’s successfully done and telecommunications service providers was to be useful information was done obtaining the information online on electronic obtained newspaper .. Search for paid records in the Bank Schedule Folder Capture spouse into the system and change their method of payments from one bank to another Update details in the Database basing on user requests Performed a query which involved counting number Query successfully of Warvet children with a pay flag Y.software and Successful 23/01/15 networking part which were linked to this . Date ……………………... DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Also dealt with the hardware .technology journals and other sources Gained knowledge of security and assurance of Obtained more application systems and major security procedures knowledge on security that must be considered when creating form applications and big application system.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) 16/01/15 checking records by Querying Database for paid completed records in the database and solve user queries as presented . Signature of Work Supervisor ………………………………………..

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Created an application made which could display all the Application was 06/02/15 children and their details a single War Veteran has after successfully created inputing either the Veterans Nat_ID or pension_no were however some data was . making sure the main cable to the database is connected and making sure the switch in plugged on to electricity.. Date …………………….. Successful Pinging the network server for response were network failure is been experienced or failing to get response from the servers Solving some issues on the departments computers Successful since l had by undertaking proactive troubleshooting were there more knowledge on are malfunctions and possible solutions hardware. software and networking from the Troubleshoot on installed/uninstalled new/old previous department software and issues created Signature of Work Supervisor ………………………………………... In the network configuration section managed to Successful position network cables securely and safe from human interference.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) department.

platform’s it was been imported on.file compression – un/zip.. Date ……………………. undertaken cookies. Undertook data analysis and filled in missing data by Data analysis was using the Warvet application used by data captures to successfully done request for information from the oracle database by use .backup and restorations and file archiving Was supposed to obtain Rejection list Report. missing fields Undertook housekeeping issues such as 1 Hard disk Tasks were successfully space management disk clean-up – e. temporary files. deleting unwanted files. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Undertook some housekeeping issues such as Successful 13/02/15 Software installation. upgrades install.LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) data had to be migrated from oracle database to lost on migration due to Microsoft excel and then imported to Microsoft Access deferent formatting on were the query forms were designed..g.. using online updates of new antivirus packages and operating systems and management of cookies and blogs (web logs) Research on latest features of Oracle database and Successful .managed to fill in of the Nat_Id . Pension_No and Birth_certificate_no. command Have more to learn in desc was used to access the branch and bank code since terms of the paynet there were veterans who were not able to receive their money because their accounts were rejected Signature of Work Supervisor ………………………………………..

Date ……………………. been completed so far .LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) things that can be implemented to improve and provide more services of the department Relevance of the department to the ministry as a whole Taught how to prepare a comparative schedule using More knowledge was Microsoft access gained in retion to functions of the Microsoft excel Compiling all the data in the tables so as to make it Successful ready for the report production Signature of Work Supervisor ………………………………………. with training Microsoft Visio was used of ERD construction Inhouse training of ICDL base module in DDF. Two modules have Education and media. DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S WEEK COMMENTS ENDING Was assigned to extract all the important tables of the Task in process of 20/02/15 WarVet database and construct class diagrams and Entity completion since its relationship diagrams eliminating redundancies by running concurrent normalization of tables involved.

Date ……………………. .LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT) Signature of Work Supervisor ……………………………………….