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Date: January 18, 2018

To: Physician Services Team Members

From: HR – TME (Team Member Engagement) Committee

Subject: The Pillar Awards – December 2017

“The Pillar Awards” is the Physician Services-wide team member recognition program which was launched
in January, 2017. The TME (Team Member Engagement) Committee received nominations and has voted
on those submissions.

The following team member has been chosen as the December, 2017 Pillar Award winner representing
Conifer Physician Services.

Please join us in celebrating the following team member as we recognize her for her outstanding
contributions to Conifer. We look forward to hearing more about her continued successes in the future!

CONGRATULATIONS!

The Pillar Award for December, 2017 goes to: Sandra Davenport
Sr. Training & Development Specialist
Nominated by: Training Manager

Sandra is an outstanding team member with vast knowledge of our business, and who possesses
the experience to consistently deliver high quality training to Conifer team members, vendors and
clients. As a system expert, Sandra is not only the trainer, but also develops content and works with
project teams when system upgrades or new products are implemented. Sandra combines thorough
understanding of our business with her technical acumen to add value and anticipate the challenges
and needs of the end user. Sandra digs into tasks and takes proactive action to plan and raise
questions to ensure success of any project on which she works.

Sandra consistently lives all the Conifer values. Her demonstration of Service and Respect can be
observed as she manages requests for training and delivers comprehensive course instruction
according to required timelines. She consistently exhibits a high level of professionalism while
effectively communicating complex processes in a manner that are easy for those with less
understanding to comprehend. She easily works with and relates to team members at all levels of
the organization, as well as clients and vendors.

Sandra’s actions are always conducted with Integrity and she displays Unity within the Training team
and Conifer. Whether mentoring other trainers or partnering with project team members, Sandra is
approachable, collaborative and shares her knowledge and skills willingly. She is genuinely invested
in the development of others and inspires them to succeed.

Conifer is lucky to have Sandra Davenport as part of the team. I find her a pleasure to work with and
certainly deserving of the Pillar Award.

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