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CSYS4703

THE COUNCIL OF COMMUNITY COLLEGES OF JAMAICA

BACHELOR OF SCIENCE EXAMINATION SEMESTER I –

2015 DECEMBER

PROGRAMMES: MANAGEMENT INFORMATION SYSTEMS

COURSE NAME: ENTERPRISE AND RESOURCE MANAGEMENT


CODE : (CSYS4703)

YEAR GROUP: FOUR

DATE: TUESDAY, 2015 DECEMBER 15

TIME: 1:00 P.M. – 4:00 P.M.

DURATION: 3 HOURS

EXAMINATION TYPE: FINAL


This Examination paper has 3 pages
INSTRUCTIONS:

SECTION B: ANSWER ANY THREE (3) QUESTIONS FROM THIS SECTION.

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CSYS4703

SECTION B

Instructions: Answer any three (3) questions from this section.

Question 1

ERP requires a huge amount of planning, co-ordination and support to reap the promised benefits
and when done right, it can build the foundation for future growth, and translate into improved
productivity.

a. Discuss six (6) ways that ERP systems create business value. (18 marks)

b. Explain three (3) reasons why a company may not want to implement an ERP system
(4 marks)
c. State three (3) key modules of an ERP system that will enhance a business. (3 marks)

(Total 25 marks)

Question 2

With proper planning and execution, implementing an ERP system should be a smooth process
and quickly improve efficiency across your business.
a. Describe six (6) activities that take place when implementing an ERP system.
(12 marks)

b. Explain two (2) implementation plan choices. (6 marks)

 A comprehensive ERP integration plan is the most expensive, lengthy, and costly approach.
 It involves implementation of the full functionality of the ERP software in addition to
industry-specific modules.
 Implementing the full functionality requires a high level of business process re-engineering
(BPR) with major changes in the business processes and customization of legacy systems.

Middle-of-the-Road.
 A middle-of-the-road ERP implementation plan involves some changes in the core ERP
modules and a significant amount of BPR.
 The middle-of-the-road approach is not as expensive as the comprehensive approach or as
straightforward as the vanilla approach.

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CSYS4703

c. List the stages of the ERP life cycle. (5 marks)

d. Explain one (1) cost associated with ERP implementation. (2 marks)

(Total 25 marks)

Question 3

Zelaware Distributors’s CEO is interested in purchasing an ERP system. State one (1) major
ERP provider and explain to him the key steps in selecting an ERP system. (Total 25 marks)

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CSYS4703

Question 4

a. Explain why training is so important for ERP implementations and state five (5) ways it
can be delivered. (7 marks)

b. Explain what the stabilization process is and why it is so critical. (4 marks)

c. Describe the BPR methodology. (10 marks)

d. Explain two (2) types of BPR. (4 marks)

(Total 25 marks)

Question 5

a. What are the ethical considerations associated with ERP systems? (8 marks)

b. What is outsourcing and how is it used in ERP systems? (3 marks)

c. State five (5) outsourcing best practices. (5 marks)

d. Explain three (3) roles of ERP in E-commerce. (9 marks)

(Total 25 marks)

END OF EXAMINATION

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