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AN ARTICLE FROM

WORLD
COVER STORY
A Train of Thought —
Applying IT to Stay on Track

FEATURES & CASE STUDIES MARCH 2010

• Technology Bridges the Gap


• Thalys Wi-Fi Keeps Train Passengers Connected
WORLD
• Modern Apps for Mobile Workers
• Swiss Federal Railways Gets Next-Generation
Dispatching System
On Track
Strategic End-to-End Rail Solutions Engineer Success

• Volkswagen Drives Efficiency With Rail Solution

INSIDE
Virtualizing Desktops for Today’s Workforce
Unified Communications Yield Cost Savings
Focus on Insurance

MARCH 2010
A TRAIN OF THOUGHT:
Applying IT
on
to Stay

by Jenny Mangelsdorf

4 CSC WORLD | MARCH 2010


Track
CSC WORLD FEATURE

Warren Buffett agrees to buy


Burlington Northern Santa Fe
Corp. for $26.3 billion. German
Rail joins forces with Qatar
Railways for a €17 billion
project. And China’s invest-
ment in railway expansion
is rising this year to a record
high of ¥823.5 billion. One
would think a rail renaissance
was underway.

MARCH 2010 | CSC WORLD 5


A combination of environmental awareness, rising energy 2009 validates that strong passenger rights and traveler partici-
costs and road congestion continues to drive demand for pation improve the bottom line for public transport authorities.*
both passenger and freight rail transport. Despite the current
economic downturn, Europe’s railways, for example, are CSC’s customer-oriented solutions have helped numerous
predicting significant growth over the next 15 to 20 years. organizations, including Skånetrafiken, a Swedish transport
authority, and Thalys, a European commercial passenger
That growth is not without challenges, however. Railways see rail service (see “Technology Bridges the Gap,” page 9, and
increasing competition from the trucking and airline industries. “Thalys Wi-Fi Keeps Train Passengers Connected,” page 10).
They also have to address decaying infrastructure, disparate We’ve helped them and others increase travel and revenue as
systems and demanding consumers. IT offers the potential to well as meet consumers’ heightened expectations.
overcome these segment-specific challenges, drive efficiencies
and level the field in today’s competitive landscape. “If you look about an intercity train today, virtually everyone
is wirelessly online and working on their laptops for the whole
“CSC has a long heritage of solving business-specific problems journey,” says Peter Edwards, CSC senior program manager
and addressing strategic challenges in the rail industry,” says in Switzerland. “For businesspeople, the journey is productive
Mary Jo Morris, CSC Technology and Consumer Group president. time, not lost time. It’s also easier to travel by train — if you
“We are more than a CRM or an IT company — we understand miss one, another will usually be along in 15 minutes, and it
the rail business end to end.” takes only moments to get on board. Trains have advantages
that airlines simply can’t compete with.”
Improving the customer experience
In the passenger rail business, ridership in some countries has And technology can add to those advantages. As different modes
declined over the last several years. Research shows operators of transport compete for business, technological advancements
can help reverse that trend by creating individual relationships such as Wi-Fi-enabled trains could be the deciding factor for
with passengers. In fact, a five-year European study released in passengers.

6 CSC WORLD | MARCH 2010


Innovation on Rails
CSC has a long history of innovation in
the rail industry, delivering solutions for
both federal and commercial organi-
zations. We have designed, built and
managed solutions for train operators,
transit authorities and manufacturers in
more than 10 countries:
• We helped France’s SNCF roll out a major PeopleSoft
transformation project, launched in 2005, to assist in
its overall transformation by forming independent and
auditable management entities.
• Using our Dynamic Sourcing approach, we helped integrate
Dutch national railway Nederlandse Spoorwegen’s vendor
and railway operations and give the company the visibility
and structure to efficiently manage IT vendor relationships.
• In 2007, we signed an IT services contract with Network
Rail, owner and operator of the UK’s railway infrastructure.
The outsourcing agreement coincides with a significant
infrastructure investment by Network Rail essential to pro-
viding the UK with a safe, reliable and efficient railway.
• We’ve worked with Transport for London, the largest
“If you think about what it is that consumers like to do — what
defines user friendliness to today’s consumers — technology is transport group in the world, managing and supporting
front and center,” adds Jim Taylor, CSC director, Transportation its service desk and desktop assets since 2007.
Services Industry Segment. “It’s their cell phone, the instant • In 2008, we signed a four-year contract with the National
message, the constantly being connected. This is what consumers Railway Company of Belgium to help the company design,
expect today wherever they are. So, to attract more riders
create and implement a new SAP-supported organization
requires making rail transport as user friendly as possible, which
that will optimize operational processes, assisting employ-
should drive more investment in technology-based solutions.”
ees in the finance and maintenance departments.
A wave of infrastructure improvements • Our commercial clients include ERS Railways (Netherlands);
In Europe, ensuring that train travel offers benefits over other BASF, Evonik Industries, PCK Raffinerie, Salzgitter AG and
transportation modes has been especially important in the wake Veolia Verkehr (Germany); voestalpine AG (Austria); BLS
of a proliferation of low-cost airline operators and improvements
Cargo (Switzerland); and ArcelorMittal (Luxenbourg).
in roads. As passenger train operators look to increase ridership,
• We operate the Competency Center for Logistics Solutions
those who operate and manage the infrastructure used by trains
in Dresden, Germany, and team with Dresden Technical
are also moving to improve their operations.
University to develop innovative transportation solutions,
“A wave of investment in infrastructure is taking place,” says provide the university’s students with real-world experience
Taylor. “Governments are using the current economic downturn and draw on young talent with industry-specific knowledge.
to replace and improve existing infrastructure. Sensor-based
technologies, easy passes, intelligent rail networks and rail
cars — these innovations are out there, but not yet universally
deployed.”

* http://tinyurl.com/y86tf2g

MARCH 2010 | CSC WORLD 7


Deregulation is also playing a role, as operators work to ensure demand for rail freight traffic to grow at a yearly average rate
the smooth movement of trains among regions. However, of approximately 3 percent until 2015.
countries are at different development stages. In Europe, trains
have to maneuver through more than 20 different rail signaling “Up to 2015, rail networks expect to see a 25 percent increase
and security systems. The predicted growth in train travel will in terms of train numbers for conventional traffic and an 86
create a need to maximize infrastructure to increase capacity percent increase in the number of combined transport trains,”
and improve traffic flow. notes Lucke.

“The aim is to ensure that forecasted growth will be absorbed Factors such as rising energy costs, a drive to reduce environ-
by the infrastructure network,” says Hans-Joachim Lucke, mental footprints and increased road congestion point to why
Transportation and Logistics business manager for CSC in investors such as Warren Buffett are betting on a resurging rail
Germany. “Even if all planned investments in infrastructure industry and why some manufacturers already rely on this mode
take place, there will be bottlenecks in part of the networks.” of transportation. Train travel releases from three to 10 times
less CO2 than driving or flying, according to the International
We have already developed various solutions to help operators Union of Railways.
improve their processes. In 1999, CSC helped develop, and
still maintains, a train management and control system for the In Germany, many large automotive, chemical and steel
Australian Rail Track Corp.’s New South Wales network. Part manufacturers use sizable internal railway networks, some
of CSC’s work included developing an automatic intelligent of which have more than 100 kilometers in railway sidings
monitoring service, GPS Watchdog, to ensure early notification and up to 400 rail-related loading and unloading stations.
of potentially hazardous situations and provide controllers with Manufacturers such as Volkswagen have turned to solutions
the tools and information to quickly respond. based on CSC’s Rail Cargo system to help plan, control
and monitor the rail networks that support their production
CSC is also helping SNCF, the French National Railway Service, facilities and factories (see “Volkswagen Drives Efficiency With
create a mobile paperless solution to support the country’s 16,000 Rail Solution,” page 14).
train drivers (see “Modern Apps for Mobile Workers,” page 11).
For Switzerland’s Federal Railways, which operates Europe’s In the air and trucking industries, there’s already a great deal of
densest and most intensively used railway network, CSC de- visibility as to where materials are located throughout the trip.
veloped a rail dispatching system that more accurately forecasts “For the cargo side, the challenge today is creating as close to a
rail traffic and allows higher network loads (see “Swiss Federal real-time supply chain so you know where things are in as close to
Railways Gets Next-Generation Dispatching System,” page 12). real-time as possible,” says CSC’s Taylor. “Transit times will vary
between transportation modalities, as will price. However, you
Moving cargo more efficiently want operational efficiency to be as close to or equal as possible
For the freight segment of the rail industry, infrastructure between the different forms of transportation, and technology is
renewal will also help smooth the movement of goods as a great way to level that playing field.”
traffic increases. European Commission analysts expect overall
Jenny Mangelsdorf is a writer for CSC’s corporate office.

8 CSC WORLD | MARCH 2010


agency’s increased focus on the customer
during a time when the number of trips
across the bridge increased from 80 million
in 2000, when the bridge opened, to
130 million in 2009.**

Since Boomerang was developed, it has


evolved into a customer relationship
management software suite specifically
for public transport organizations that
deal directly with travelers. In contrast
with generic CRM software, Boomerang
integrates with public transport-specific
systems, such as automatic fare collection
systems, travel planners and real-time
traffic systems, partly through prebuilt
adapters.

Technology Its modules, which support customer


service, sales and eTicketing, operations,

Bridges the Gap


and marketing and communications,
integrate to provide all teams with a single
view of customers, products and cases.
The solution is now used by 15 of Sweden’s
Ten years ago, Denmark and Sweden settled a 19 public transport organizations, including
Stockholm’s transport authority.
300-year-old debate about linking the two countries
and began building Europe’s longest road and rail bridge, This year, CSC will introduce a new version
which today spans the Öresund strait. of Boomerang, featuring a complete
rewrite of the technology platform with
At the time, Skånetrafiken, the Swedish to one that really sees and hears its the goal of creating a product that can
transport authority that manages travel customers.” be tailored, extended and integrated with
in the region — including Malmö, where a minimum amount of work. The new
the bridge would enter the country — Boomerang integrates with the transit platform, which uses a service-oriented
anticipated a boost in traffic and traveler authority’s smart card system, enabling architecture, was built using Ruby, REST
queries. To cope with this influx, the travelers to log onto their personal home and template-driven HTML.
authority looked for, but could not find, a pages and perform a variety of tasks, such
customer claims system to help support as order tickets, view smart card balances “An exciting aspect of the new version is
the increased business. So they contracted or report lost cards. The solution also that new, custom business flows and rules
for a custom solution, now a CSC product, handles customer reimbursements in case can be created within a fraction of the time
called Boomerang. of travel delays. In this case, Boomerang in- required by most other systems,” says
tegrates with Skånetrafiken’s traffic system, Jonas Westerdahl, Boomerang solution
Boomerang gave Skånetrafiken the enabling the authority to link specific routes manager. “We want to support whatever
opportunity to begin shifting from a to a claim to quickly verify and process it. processes and surrounding systems the
traditional mass transit mindset to a client prefers to use, not only on day
customer-centric focus. The results have “Boomerang forms the cornerstone of one, but continuously, as their business
been substantial, as Boomerang has our customer strategy, allowing us to evolves.”
played a key role in increasing the use tie together services, such as our smart
For more information, visit
of public transportation in Sweden.* card system, and create a unified front www.boomerangtransport.com.
toward the customer,” says Peyman Sabet,
“We understood that we were at the Skånetrafiken sales director.
center of things for 1.2 million Swedes,”
says Magnus Hedin, Skånetrafiken In fact, Skånetrafiken has been hailed as
president. “We wanted to move from a a success by the Danish Industry Branch
* http://tinyurl.com/yhqmrwg
production-oriented organization organization, partly due to the Swedish ** http://tinyurl.com/yky4f5v

MARCH 2010 | CSC WORLD 9


Thalys Wi-Fi
Keeps Train Passengers
Connected
How does a high-speed train company
compete with the airline industry for
international business travelers? Thalys
International, which operates passenger
trains between Paris, Brussels, Cologne
and Amsterdam, began contemplating
this question several years ago. To win new
market share, the company decided to
offer a premium service meeting business
travelers’ particular requirements.

Thalys chose to offer broadband Internet access on its high- a small, multidisciplinary and very responsive team,” explains
speed trains, expecting this would fulfill a growing customer Pierre Kalfon, partner in charge of CSC’s Transportation and
demand. The only problem was, at the time, no one had devel- Travel Services division in France.
oped a system that could provide commercial Internet access
aboard high-speed trains. The team’s first task was to analyze proposals submitted by
various telecoms providers, while also fine-tuning the economic
Space Age technology model of this future service. Reflecting its focus on customer
When Thalys began their original studies for this project in 2005, satisfaction, Thalys wanted to offer free Internet access
European company 21Net — with the support of the European to “Comfort 1” (first-class) passengers and give “Comfort 2”
Space Agency — developed a prototype that demonstrated passengers the option of paying for access.
both the proposed initiative’s feasibility and the public’s high
level of interest in the service. 21Net’s solution combined Wi-Fi In September 2007, Thalys and CSC selected a telecoms
inside the train with a satellite Internet connection capable of consortium, comprising 21Net, Nokia Siemens Networks and
adapting to widely fluctuating transmission conditions, due to the Telenet, whose proposed solution involved satellites. “The
trains’ high speeds. The positive results of this early experiment satellite-based solution was not the only option to be looked
encouraged Thalys to envision a large-scale rollout. at, but it turned out to be the one most suited to our needs,”
says Gilles Viennois, CSC director for the project.
Thalys enlisted CSC to support this complex project, based on
our industry expertise in steering projects involving introduction The next crucial stage was development of an operating proto-
of new technologies. CSC worked with Thalys to determine type. The consortium responsible for technical development
requirements, identify the best technologies and providers, mobilized a team of 50 people, while the Thalys/CSC team
and assist with testing and rollout. Thalys wanted its Internet worked on several projects at the same time: defining optimal
system to be set up similarly to its concession system for other service levels, designing the access portal for users and obtaining
onboard services, where the operator is responsible for technical the necessary authorizations from rail transport regulators in
rollout and operation of the solution. each country involved.

“It was a transversal project requiring sophisticated expertise in Final adjustments were made to the prototype in January 2008,
railways and telecoms, with a strong international dimension and paving the way for full installation of the system in 26 Thalys
the need for the final solution to meet very high quality expectations trains. During this phase, customer support (consisting of a
by customers,” says Olivier Poitrenaud, CEO of Thalys International. hotline, onboard information and crew training) was tested to
ensure that it satisfied the high level of quality expected by
Satisfying demanding customers Thalys’ clientele. In April 2008, the service went live on the
The project team was deliberately kept small — three CSC Paris-Amsterdam and Paris-Cologne routes. It has since proven
consultants and three people from Thalys. “Faced with a project to be one of the most popular onboard services and today is
that still had numerous areas of uncertainty, our idea was to have available on all routes.

10 CSC WORLD | MARCH 2010


Modern Apps for
Mobile Workers
When you’re one of the world’s biggest rail operators, staying on top means keeping an eye
on opportunities. And when your drivers wish for a mobile application to support their work,
you turn to an expert in mobility and rail solutions. The Société Nationale des Chemins de fer
Français (SNCF), which operates France’s rail systems, turned to CSC.

The rail operator, whose drivers first requested a mobile app At the end of their shifts, they have to hand write mission reports
at an innovation workshop, asked CSC to help define the project. that detail information such as realized schedules and problems
It would entail supporting — from both a business and a tech- encountered.
nology standpoint — the country’s 16,000 drivers of high-speed,
regional, public transport and freight trains. Less paper, fewer errors
With the new system, drivers can use PDAs to obtain and review
“We won this project thanks to our deep knowledge of the the information they need to prepare their trips. Through a GPS
transportation industry, as well as our expertise in reengineering and a scrolling timetable, pertinent information automatically
business processes while designing and implementing mobile scrolls on the screen as the system follows the driver’s progress.
solutions and technologies,” says Christophe Lienhard, partner During their shifts, drivers have access to pre-filled mission
with CSC’s Transportation practice in France. reports, which they can modify, if needed, and then send as
soon as they have finished their routes. This means less paper,
“We began by providing management consulting and mobility more timely information, no manual mission reports to scan,
expertise to analyze the train-driving processes — namely, mission correct and modify — and thus, fewer errors.
preparation, execution and report — as well as the associated
administrative and economic processes. Our goal was to After CSC designed and implemented the solution, SNCF
determine what a mobile solution could improve, while strictly teams integrated it with their IT environment and now operate
complying with professional and safety rules, such as train the solution. By following a pragmatic path, a step-by-step
regularity, speed limitations and avoiding service disruptions.” approach was developed to manage the project. First, an
experiment was conducted to see if users would gain benefits
With the project, SNCF wanted to improve efficiency, reduce from the new system, and to validate the scope, solutions
its environmental footprint, and increase responsiveness and and challenges involved. Then the solution was industrialized,
flexibility in the exchange of information between the company, back up plans defined, support functions implemented, and
drivers, and their management. rollout and business change management activities prepared.
After completing system testing, a pilot phase began at
For example, before departing, drivers have to print out and the end of 2009, followed by the rollout of the first version
gather documents — such as weekly and daily plans, speed limit now underway.
tables and special alerts — which they use during their trips.
A user-driven request
“The origin of the project was an idea from the train drivers,”
says Jean-Aimé Mougenot, SNCF director of the train drivers’
Human Resources department. “They imagined a tool that
would improve their work environment and were highly
involved in its definition and implementation, with more than
400 drivers participating, from the first steps to the beginning
of the rollout phase.

“This solution takes us a major step forward in modernizing


the train drivers’ activity, enabling them to better achieve
operational excellence in what is becoming a more competitive
and challenging environment for SNCF, all while contributing
to sustainable development.”

MARCH 2010 | CSC WORLD 11


Swiss Federal Railways GETS
You learn a few things when you operate Europe’s densest and most intensively used railroad
network. Switzerland’s Federal Railways (SBB) was ready to build a new rail dispatching system
in 2005, and knew exactly what it wanted. SBB chose CSC to harness innovative technologies
and deliver that next-generation system, which would serve the country well into the future.

SBB manages the daily flow of 7,000 passenger trains and 2,000 freight trains that ride
Switzerland’s rail lines. To ensure the trains reach their destinations safely, punctually
and economically, the agency oversees 160 million track-kilometers a year — a number
they estimate will grow an additional 5.5 percent by 2014.

“With expected growth, we needed a system that could handle today and tomorrow’s
needs,” says Marcus Voelcker, CIO of Infrastructure for SBB and former head of
Project Rail Control System (RCS).

Replacing an outgrown system


Before RCS, SBB’s dispatchers and operators relied on two different dispatching systems
that covered only part of the country and supported fewer than 60 users. SBB wanted
a system that would help evaluate forecasts and current multiple traffic situations, as
well as recognize conflicts and help resolve them.

CSC provided systems and application architecture development, software and systems
integration, and installation and testing for a near-real-time dispatching solution.
Today, the new system serves more than 400 concurrent dispatchers and operators
who manage and control all rail traffic on the country’s entire railway network.

12 CSC WORLD | MARCH 2010


Every second, RCS processes several hundred messages from
peripheral systems, such as train-position sensors, calculates
train-journey forecasts and delivers the resulting changes to
railway dispatchers and customer systems. Dispatchers can see
all logical and physical railway elements in one model, which
also shows rail network availability. The system also provides
different views for planned, current and future network usage,
as well as any conflicts in near real time.

“If a conflict occurs, the system provides dispatchers with a


forecast model, giving them the critical information they need
to resolve conflicts and rapidly recover the original operation
plan,” explains Martin Kaufmann, a senior consultant with CSC’s
Swiss Transportation Management Systems practice. “Since
we introduced RCS, passenger train punctuality rose from
92 percent to 94 percent, placing Switzerland’s railways at the
top of international statistics.”

Next-Generation Dispatching System

Managing a complex network


Today, SBB controls the dispatching of trains via four regional
operations control centers responsible for daily control of all
trains, networkwide. Dispatchers are spread across the country
in about 40 regional control centers and larger stations.

CSC developed a highly precise and continually self-updating


system that generates prognoses for every existing combination
of train and station or signal location. That meant building a
system that could simultaneously calculate 900 to 2,000 trains
in parallel, creating 300,000 possible events and 500,000
constraints that would have to be solved in a set of 500,000
linear equations a second. Because of performance requirements,
calculations could not last more than two seconds and would
have to be implemented as a continuous asynchronous process.

“To help dispatchers make decisions, we incorporated a highly


efficient procedure to calculate the networkwide impacts of
delays and connection postponements,” says Kaufmann. “This
is the only dispatching system today that successfully uses such
a forecasting method outside of a lab environment.”

Because SBB can now more accurately forecast rail traffic, it allows
higher network loads and delivers more efficient communication
between train staff and dispatchers.

MARCH 2010 | CSC WORLD 13


volkswagen
drives efficiency
with rail solution

14 CSC WORLD | MARCH 2010


For one of the world’s largest automakers, not all success takes place on the road. Volkswagen AG
uses Europe’s dense railway network to supply materials and vehicles to many of its production
and distribution facilities across the continent. When the manufacturer wanted to more efficiently
manage its freight logistics operations, it chose a paperless solution from CSC.

“When we began supporting Volkswagen [in 1997], employees For example, at Volkswagen’s Audi production factory in
used telephones and large data sheets to plan and control their Ingolstadt, Germany, nearly 300 users work with RANDIS.
rail operations. It was very labor intensive,” says Hans-Joachim This includes the factory’s manufacturing, distribution and
Lucke, CSC Transportation and Logistics business manager maintenance departments, which load and unload rail wagons
in Germany. “They needed an IT solution that would help plan, at different stations across the plant.
control and monitor the rail operations that supported their
production facilities and factories.” RANDIS stores all location and status information about wagons
and related cargo in a common database, with wagon locations
The manufacturer decided to start a project to create an IT visualized in a graphical track diagram. Along with informa-
system, called RANDIS, for VW’s rail logistics. Volkswagen tion about goods requirements from VW’s factories, RANDIS
awarded the project to CSC because of our deep business and also ensures the correct wagons and goods are moved by rail
logistics expertise and rail industry references. operations. Because the system provides multisite information and
a multilingual capability, a user at a production facility in Germany,
A team from CSC’s award-winning Logistics Competence Center for example, can see if his material was loaded at a production
began developing the solution based on CSC’s Rail Cargo facility in Hungary. RANDIS
industry solution, called CP BIS. In 1998, CSC delivered the first also delivers information
version of RANDIS to VW’s Wolfsburg, Germany, production about rail operations to
facility to support movement of resources. CSC has been support- VW’s own data warehouse
ing RANDIS ever since. application for statistical
and accounting tasks. With
Integrating a new solution this information, weak-
One challenge the team faced when developing the pilot solution nesses can be identified
was that RANDIS had to fully integrate with VW’s existing complex and eliminated for future
IT environment in Wolfsburg. planning.

“We expanded our CP BIS solution to be fully independent of Supporting international operations
database types, operating system environments and hardware Today, CSC has implemented and now supports RANDIS at the
types,” says Lucke. “Another challenge was that the telecom- manufacturer’s VW production facilities in Emden, Mosel, Kassel,
munications infrastructure in Eastern European countries Hannover and Salzgitter, Germany; Bratislava, Slovakia; and
was still poor. CSC built for Volkswagen one of the first Web- Pamplona, Spain; and at its Audi production facilities in Györ,
based rail applications, dedicated for use in their Slovakia and Hungary; and Ingolstadt and Neckarsulm, Germany.
Hungary plants.”
Volkswagen uses the system to manage its daily runs of 100
With the pilot’s success, CSC began enhancing RANDIS for freight trains loaded with nearly 2,500 freight wagons. At the
more widespread use, adding new modules and interfaces. company’s largest factory — at headquarters in Wolfsburg — the
Because VW’s rail operations run 24x7, the automaker needed company moves about 160,000 wagons each year, to or from
the solution to be highly available. Today, RANDIS runs in loading and unloading stations. As an additional benefit, RANDIS
a failure-protected environment based on an IT-Unix/Oracle helps the manufacturer reduce energy consumption, emissions
environment in Volkswagen’s own data processing center. and waste through more efficient use of its rail infrastructure.
CSC provides 24x7 application support to ensure RANDIS’
availability. “Our work with CSC as an experienced partner in the rail segment
has ensured that rail logistics in the Volkswagen Group is supported
To help Volkswagen’s logistics team operate efficiently and efficiently by a consistent, companywide standard IT solution,” says
proactively plan its manufacturing activities, the company also Klaus Mennenga, Volkswagen Logistics Planning manager.
needed an electronic data interchange capability to interface
with shippers, third-party rail carriers and enterprise resource
planning systems. Now, via a browser-based Web application, For more information, visit www.csc.com/cpbis
(in German).
shippers get information from rail logistics operations and
deliver shipment information to rail operators.

MARCH 2010 | CSC WORLD 15


BUSINESS SOLUTIONS
TECHNOLOGY
OUTSOURCING

Worldwide CSC Headquarters

The Americas
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United States
+1.703.876.1000

Europe, Middle East, Africa


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Australia
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Australia
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Asia
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About CSC
The mission of CSC is to be a global leader in providing technology-enabled
business solutions and services.

With the broadest range of capabilities, CSC offers clients the solutions they
need to manage complexity, focus on core businesses, collaborate with partners
and clients, and improve operations.

CSC makes a special point of understanding its clients and provides experts
with real-world experience to work with them. CSC is vendor-independent,
delivering solutions that best meet each client’s unique requirements.

For more than 50 years, clients in industries and governments worldwide have
trusted CSC with their business process and information systems outsourcing,
systems integration and consulting needs.

The company trades on the New York Stock Exchange under the symbol “CSC.”

Copyright © 2010 Computer Sciences Corporation. All rights reserved.


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