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hu

English Test for Tourism and Catering

Intermediate Level
Listening Comprehension
SAMPLE

Text 1
You will hear an interview with Giles Milton, author of a book on the history of the spice
trade in the 16th and 17th centuries.

Questions 1 to 4
Choose the best answer, A, B, or C, and write it on the Answer Sheet.

1. The ‘Spice race’ took place

A between Britain and France
B between Britain and Germany
C between Britain and the Netherlands

2. The islands where nutmeg originally grew are situated

A in the middle of Indonesia
B in the eastern part of Indonesia
C east of Indonesia

3. In London, a sack of nutmeg cost

A less than a penny
B more than 60 cents
C about 2 pounds 10 shillings

4. With nutmeg people could

A cure the plague
B freshen their breath
C preserve meat

Questions 5 to 9
According to the text what did the sailors eat and drink during the journeys to the Spice
Islands? Choose 5 words from the list below and write them on the Answer Sheet in any
order.
- pork - peas
- salted beef - beans
- salted fish - rum
- poultry - beer
- toast - fauna
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Text 2
You will hear an extract from a radio programme about the conference of the Association of
British Travel Agents (ABTA)

Questions 10 to 15
Fill in the gaps with a word or expression from the text.

10. The travel agents are enjoying a party at the Australian ………………………………
Palm Grove.
11. The event marks the eve of the .................................. ....................................... of ABTA.
12. The whole event is only .................................................................... two and a half days.
13. The conference is regarded as one of the ......................................................... of the
industry.
14. The lowest price that anybody paid was ........................................................ pounds.
15. Easyjet is selling more than half of its ..................................................... through the
internet.

Questions 16 to 20
Decide whether the following statements about Travel Channel are true (T) or false (F).

16. With Travel Channel you can call the destinations by phone.
17. You can read the menus of restaurants on Travel Channel.
18. On Travel Channel you can view programmes about Australia.
19. In the future you will be able to use the remote control of your TV set to book your
holiday.
20. You will be able to pay by credit card.
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English Test for Catering and Tourism Code: First Marker:

Intermediate Level
Listening Comprehension
SAMPLE Score: Second Marker:
ANSWER SHEET

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
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English Test for Tourism and Catering

Intermediate Level
Listening Comprehension
KEY SAMPLE

ANSWER SHEET

1. C
2. B
3. C
4. C
5. pork
6. salted fish
7. peas ANY ORDER
8. beans
9. beer
10. resort
11. annual convention
12. lasting
13. perks
14. 275
15. seats
16. F
17. F
18. F
19. T
20. T
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Text 1
Nutmeg - Tapescript

Interviewer: To find out more about spices in the Elisabethan ‘Spice Race’ between the
British and the Dutch, I turned to Giles Milton, author of the recently published Nathaniel’s
Nutmeg, how One Man’s Courage Changed the Course of History. It’s a tale of maritime
disaster, disease, piracy, torture, and pre-colonial mayhem, a series of ripping yarns which
quickly degenerate into gruesome horror stories. I met him a little earlier today, and to start
with I asked exactly where this rare and prized spice came from.
Milton: Nutmeg in the 16th century only grew on six islands in the world, which are in the
middle of nowhere, they are the extreme eastern end of Indonesia.
I: What exactly was a sack of nutmeg worth in 1600?
M: A sack of nutmeg cost the English merchants in the East Indies a fracture of one
penny, and when they brought it back to London, they sold it for somewhere around 2 pounds
10 shillings. An enormous mark-up, of perhaps 60 000 per cent.
I: Pretty good. What could you do with that money once you were back in London?
M: If you were back in London with that much money, you could buy yourself a fine,
gabled house in Hoborn and really set yourself up for life.
I: So it was all you need, really, to never work again.
M: You never needed to work again ... if you came back alive, but that was the drawback,
because it was a very, very dangerous journey.
I: What made nutmeg so expensive? Why were people prepared to pay that much for it?
M: The main reason was that London’s physicians began to claim that they could cure the
plague with their nutmeg pomanders, and overnights this humble, withered, little nut became
almost as valuable as gold. They made a number of other claims about nutmeg, that it was an
aphrodisiac, that old one, and also the one claim that was true was that it would preserve meat,
and it stopped to the rate of oxidation.
I: You mentioned a little earlier about the long sea-journeys. Can you tell us a bit more
about them? What exactly were the sailors eating over the months that it took to get right
round to the Spice Islands?
M: Their diet was quite appalling. It was really based around salted pork and salted
herrings, with some oats, dried peas and beans thrown in. They drank an enormous quantity
of alcohol, water-down beer. The water on board was stored in barrels soon went off and
there are tales of men clinching their teeth to sieve out all the bits of flora and fauna before
they swallowed the water. At least two out of every three men died in the early journeys.
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Text 2
ABTA conference - Tapescript

Interviewer Two thousand British travel agents are having a knees-up, down under. As we
speak, they're enjoying a huge welcome party at the Australian resort Palm Grove ... Palm
Cove, actually, near Cairns in Queensland. The event marks the eve of the annual convention
of ABTA (the Association of British Travel Agents). Our man at the conference is The
Independent’s travel editor Simon Colder, who made his excuses and slipped out to talk to us.
And I asked him why the association of British travel agents is having its annual convention in
Cairns. What’s wrong with Cleethorpes?
Colder Well, I think some of the delegates are actually asking themselves that, because
after all it's a 24-hour flight down here the whole event actually is only lasting two and a half
days. So it’s quite a long way to go, but I suppose the reason they came here is because they
can. It’s really regarded as one of the perks of the industry, to have these jaunts in interesting
places. For instance last week a thousand German travel agents got their towels on the
Queensland coast by having their conference here too. But the agents say they’re not just here
because it’s a good opportunity to get her cheap - 275 pounds was the lowest I heard that
anybody paid. And they say they’ve got to travel to places to be able to recommend them.
I: Well, I suppose that’s a fair point, really. But what serious issues then are they
tackling?
C: Oh, it’s the future. Ha-ha. Of course with only five weeks left till New Year’s Eve
everybody is talking about what the year 2000 will bring. Not so much the millennium bug,
but the inexorable growth of e-commerce. Already that the "no-frills" airline Easyjet is selling
more than half its seats through the internet and 5 million people have already access to digital
television. Alison Rices is the director of programmes for the cable and satellite station,
Travel Channel.
R: I think you'll be able to use your TV screen, so you go into the Travel Channel, and
you’ll call up destinations, say Australia, and we will give you a menu of all the programmes
we have on Australia, unbiased editorial programmes. In the future it will only be a press of
the button on the remote control, your credit card information will already be logged, and
"bobs your uncle", you book your holiday.
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English Test for Tourism and Catering

Intermediate Level
WRITING
SAMPLE

You are M. Tállai, the reservations manager of the Hungmed Hotel at Heviz. You have just
received a letter of reservation for the period 10 July - 18 July 2002, from travel agent Bryan
Smith of Brittravel Ltd. at 12 Long Road in Newcastle. Unfortunately, this is a very busy
period and you are unable to meet the needs of Brittravel's customers exactly. Write back to
Mr Smith and explain the current situation. Consider the following points in your letter.

• 'Junior Suite' for the Burn Family (family of 3) unavailable.

Alternative arrangement
- offer of double and a single rooms adjoining
- spare armchairs and coffee table in single room
- discount available for double
• 'Main Suite' in the hotel for the couple Mr and Mrs Ferguson is now unavailable.
Alternative arrangement
- Top Floor Suite at the Tower hotel in Heviz
- MAP, slightly cheaper

Write a letter of apology offering alternative arrangements in about 150 words.

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KEY English Test for Tourism and Catering

Intermediate Level
WRITING
SAMPLE

Suggested solution:

Mr Bryan Smith Hungmed Hotel

Brittravel Ltd. Heviz
12 Long Road HUNGARY
Newcastle
England

Today’s date

Dear Mr Bryan Smith

Thank you for your recent letter asking for a reservation at our hotel for the 10th – 18th July.

As you know the period that you requested is the high season and unfortunately we are not in
a position to satisfy all your customers’ requirements.

The ‘Burns’ (family of three) wanted a ‘Junior Suite’ which is unavailable. We can
alternatively offer a double room with a single room adjoining. We can also provide spare
armchairs and a coffee table in the single room to make it more comfortable. Additionally, we
can give you a discount for the double room.

For Mr and Mrs Ferguson the ‘Main Suite’ is also unavailable for the above dates. We can,
however, offer the top floor suite at the Tower, which is also in Heviz and is of a similar
standard and quality. This would also be at a discounted price.

I would like to apologise for the inconvenience and look forward to hearing from you soon to
confirm the alternative arrangements.

Yours truly,

M.Tallai
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English Test for Tourism and Catering

Intermediate Level
Transference of information
SAMPLE

Balatoni gondok

A Balatonon szobát kereső vendég csak nehezen tudja eldönteni, hogy

tulajdonképpen melyik házat is válassza. Igaz ugyan, hogy szinte minden
második házon ott a tábla, vagy ki van írva, hogy kiadó szoba, de ez még nem
jelent semmi garanciát a szolgáltatások minőségére.
A vendéget kereső családok igen szélsőséges eszközöket választanak, hogy
magukhoz csábítsák a nyaralókat. Nem árt az óvatosság, mert nem mindig az a
hely, az a szállás a legjobb, ahol a legtöbbet ígérik a legolcsóbban. A
vendéglátók mérlegelnek és azt mondják, ha egy szállásadó az összes adót
befizetné, akkor semmi haszna nem lenne az üzleten. A fizetővendéglátásból
csak akkor lehet megélni, ha valaki egész évben és rendszeresen tud szobát
kiadni. Ha csak a nyári szezonban jönnek a vendégek, csak kiegészítő
keresetként jöhet számításba a szobakiadás
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English Test for Tourism and Catering

Intermediate Level
Transference of information
SAMPLE

A possible solution:

Accommodation problems at Lake Balaton

If you look for accommodation at Lake Balaton you will find it difficult to choose. Although
every second house offers rooms to let, you cannot be sure about quality. There are many
extreme ways to attract guests, and low price and rich promises might turn out to be bad
bargain. Landlords complain that if they pay all the taxes they do not make any profit. You
can make a living of providing pay guest service if you have guests all around the year. If
you can let your rooms only in the season it is just a supplement to your income.
(103 words)
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Intermediate English Test for Catering and Tourism

Reading Comprehension

SAMPLE

You can spend altogether 45 minutes on the reading text .

Write all the answers on the ANSWER SHEET.

Wednesday, December 16, 1998 Published at 14:58 GMT

ADVICE FOR EUROLAND TOURISTS

Let's be honest. The main reason for European Monetary Union is not to make it easier for
you to go on holiday, but to give the economy a boost.
But then tourism is a service industry like any other, and tourists travelling the new Euroland
will reap the benefits.
National currency banknotes will be around for another three years. However, it will take
some time before you notice the difference. After all, euro bank notes and coins will not be
introduced before January 2002. Monetary union, though, is already a reality, because the
exchange rates of national currencies are irrevocably fixed. Your money will be valid across
the eleven-member eurozone: Germany, France, Spain, Portugal, Ireland, Austria, the
Netherlands, Belgium, Luxembourg, Finland and Italy.
This means that there is a fixed amount of e.g. Spanish pesetas or Italian lire to the euro,
just as there are 100 cents to the US dollar.

The new single currency may change your travel plans even before you leave home.
Travellers' cheques are directly exchangeable across the eurozone. Your local travel agent
will not expect you to pay for your holiday in euros before 2002. But in order to get a good
deal you may want to compare prices.
Some of the best travel offers can be found on the Internet. Until recently, most were priced
in dollars and only available in the United States.
Monetary union is bound to change that. Airlines, hotel chains and even small operators can
now price in euros and therefore gain access to the huge market of Euroland travellers.
Have a look online: Your favourite hotel on the Costa del Sol may offer you a better deal
than your travel agent if you book directly, and you can judge whether it is cheaper to rent
your car at home or online from the operator at Rome airport by looking at the euro price.

2
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Exchange rate stability means an end to worries about when to change your money. When
you sort out your travel money, you will be grateful for the new exchange rate stability across
the eurozone. It means an end to worries about when to get your holiday money.
But should you pay in euros or still get the local currency beforehand?
Many banks already offer you the facility to do business in euros - with credit cards, euro
accounts and electronic money transfers.
But frankly, even if you travel a lot, as a citizen of Euroland you do not really need these
accounts before 2002. Any amount of EMU currency going out of your account, for example
a credit card payment, should be "exchanged" for free.
However, you should be aware of the new euro-denominated travellers' cheques, which will
be introduced in 1999.
It does not matter whether you are a backpacker or business class passenger. Euro-
denominated travellers' cheques are bound to save you money, because they will be
exchangeable directly into any of the currencies in the eurozone.

For example, if you are on holiday in Germany and pay with Deutschmark cheques you
should not have to pay an exchange fee when converting these cheques in Berlin. But if you
travel on to France, a conversion fee does apply when converting those Deutschmark
cheques to get French francs in Paris.
In contrast, euro travellers' cheque will be directly exchangeable - without conversion fees -
on both sides of the border and all around the eurozone.
Of course, banks and bureaux de change may continue to charge their own commission on
the transaction.

Some shops and restaurants are already displaying prices in euros and their national
currency. Once you have arrived at your destination, so-called dual pricing will make the
biggest difference to your holiday.
Some hotels and restaurants made an early start and began to display their prices in both
euros and the national currency as early as spring 1998. More will follow during the coming
years and this will give you an opportunity to compare directly the price levels at home and
at your holiday destination.
For example that leather jacket: Is it cheaper in Spain or across the border in Portugal?
Before heading home on the motorway: Should you fill up with petrol in Germany or the
Netherlands? And is that nice cutlery set really the bargain it is made out to be?
For Euroland tourists the real price of goods and services will be much clearer now, and you
don't have to get out the calculator to convert exchange rates.
If a salesperson does not show the euro price, ask for one - the onus will increasingly be on
him or her to compete on the basis of euro prices. In theory, you should be protected from
hidden price rises, as retailers have promised that their goods will be no more expensive in
euros than in the national currency.

The euro will change your holiday even if you are on an all-inclusive package holiday and
spend a week or two at one resort without crossing any borders.
While airfares and hotel room costs are expected to come down slightly overall, more direct
competition is expected to see the cheaper holiday destinations like Spain and Portugal
become more expensive over time as prices average out across the eurozone. Another
factor is the strength of the euro. If the single currency gains in value, destinations outside
the eurozone such as Turkey and Greece will become more attractive.
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Travellers to the EU should also be aware of the demise of duty-free retailing, which is due
to come in on 1 July 1999 - unless it wins a last minutes reprieve.
Although this is not part of the single currency changeover, it will mean the shops selling tax
and excise-free goods will begin to charge EU citizens duties like value-added tax.

(BBC News, Internet)

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Questions 1-5.
For Questions 1-5, choose from the list (a-f) the sentence which best summarises each part
(1-5) of the article. There is one extra sentence which you DO NOT NEED to use.

a. PACKAGE HOLIDAY TRAVELLERS

b. DUTY FREE
c. TRAVEL MONEY
d. BOOKING A HOLIDAY
e. INCREASE IN THE EXCHANGE RATE
f. DUAL PRICING

Questions 6-11.
In boxes5-11 on your answer sheet write
T if the statement is TRUE according to the text
F if the statement is FALSE according to the text

6. National currency banknotes will be around for another few years.

7. Direct bookings on the Internet may offer lower prices than your travel agent.
8. A conversion fee applies when you convert euro-denominated travellers’ cheques.
9. Dual pricing will make it more difficult for tourists to calculate prices.
10. The introduction of the euro will lead to a slight decrease in prices in every country of the
eurozone.
11. The end of duty free retailing means the beginning of charging VAT.

Questions 12 – 16.
Find the words in the text which mean the same as the following:

12. business which does not manufacture goods but which provides customers with services that
they are willing to pay for (par 0) –
13. the value of one currency in terms of another (par1) –
14. the retailer in the chain of distribution in the tourism industry (par 1) -
15. a payment to an agent for his part in the sale, often a percentage of the value of the goods or
services (par 2 ) –
16. a place to which a person or thing is going (par 4) –

Questions 17-20.
Using the information in the text, complete the following sentences with not more than FIVE
words.

17. You need not worry about when to get your holiday money because ………………..
18. It will be cheaper to cash euro travellers’ cheques than national currencies because
………………..
19. Dual pricing is advantageous because ………………..
20. Spain and Portugal might become more expensive because ………………..
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Intermediate English Test for

Tourism and Catering Code: First Marker:
Reading Comprehension
SAMPLE Score: Second Marker:
ANSWER SHEET

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Forrás: http://www.doksi.hu

Intermediate English Test for

Tourism and Catering KEY SAMPLE
Reading Comprehension

1. d
2. c
3. f
4. a
5. b
6. TRUE
7. TRUE
8. FALSE
9. FALSE
10. FALSE
11. TRUE
12. service industry
13. exchange rate
14. travel agent
15. commission
16. destination
17. exchange rates are stable/fixed.
18. conversion fees do not apply/there are no conversion fees.
19. you can compare prices.
20. prices will average out.
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Intermediate English Test for Tourism and Catering

Grammar and Vocabulary

SAMPLE

Write all the answers on the Answer Sheet

You can spend altogether 45 minutes on this test

I. Choose A, B, or C to complete each definition

1. The term bed night is used to ...

A. indicate a night's sleep
B. indicate the length of stay
C. measure the rate of occupancy of a room
2. The main job of a receptionist is to ...
A. prepare guests' bills
B. deal with messages and keys
C. book guests in
3. Conservatory is ...
A. a room with a glass roof and walls
B. a group of officials controlling a port
C. preservation of the natural environment
4. Leaflet is ...
A. a booklet containing information on something
B. printed, usually folded piece of paper that gives information
C. public notice offering or asking for goods or services
5. Cost effectiveness is .....
A. the cost of producing something
B. producing the desired result
C. giving enough profit compared to money spent

II. Fill in the gaps with the verbs given to get the recipe of this delicious cake
A. cut, B. bake C. put D. stir E. preheat
F. spread G. allow H. whisk I. add J. remove
BROWNIES
o
6. ................. t he ove n t o 180 C. " .7 ...............e ggs and s ugar t ogether u ntil lig ht a nd f luffy.
8. .................c hocolate and but ter i nto a bow l a nd put i n a pa n of water ove r gentle h eat.
Heat until melted.9. ............into egg mixture, then 10. ...................flour, baking powder and nuts.
11. ................into a greased cake tin.12. ................for 30-35 minutes or until a crust has formed.
13. .................to cool slightly then 14 .................from tin.15. .............into squares.
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III. Write the specialist terms defined below

16. A piece of paper exchanged for goods and services .........................................................

17. End of a period when you can use something ....................................................................
18. Money that you get for selling something (usually a percentage) .....................................
19. Bus service provided by a hotel free of charge ..................................................................
20. Where guests serve themselves from a number of dishes .................................................

IV. Put the verbs in brackets into the right tense

21. Traveller's cheques .........................(can change) at the cash desk.

22. The Sun Tour group ...........................(should arrive) two hours ago but they were
delayed in Barcelona.
23. The weather .............................(be) very good since the beginning of last week.
24. Because of the breakdown, the passengers ................................(transfer) to another
coach last night.
25. I suggest ....................................(hold) the conference in May.
26. Money ............................(not refund) to the customer who complained about the tour.

V. Complete the sentences with the correct preposition

I've been trying to get hold 27 ....... the concierge, but she doesn't seem to be 28 .......
As you can see, we've got a very good range 29. ..........conference facilities.
I am a writing 30. ........reply to your advertisement 31. ......a Resort Representative.
Could I possibly have a single room 32. ......... a sea view?

VI. Fill in the correct form of the given words in the sentences

33. toilet A selection of .............. and a hair drier should be provided in the
bathrooms.
34. require Small hotels have different staffing ................ from large ones.
35. centre I'm looking for a hotel close to the trade fair or ...............located.
36. responsible I like the ............... the hotel allows me to have.
37. isolate We cannot allow departments to be run in ........... of each other.

VII. Expand the following abbreviations

38. F & B =
39. VAT =
40. OAP =
41. pax =
42. WTM =
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VIII. Match each of the following terms with the appropriate definitions below . There are
two extra words which you DO NOT NEED to use.

A. baggage tag F. rack rate

B. bucketshop G. junk food
C. all-in H. family plan
D. valet service I. double-double
E. junior suite J. deadhead

43. A large hotel room with a partition separating the bed and sitting areas.
44. Aircraft, ship or other transportation vehicle in transit without a payload.
45. The regular, public rate of a hotel room.
46. Fixed price tour including transportation, meals, transfers.
47. Discounts offered to a family group by hotels, resorts or other suppliers.
48. Travel agency that sells to the public discounted air tickets obtained from consolidators.
49. Meals or snacks relatively high in calories while low in nutritional value.
50. Cleaning, laundering, or repairing of guests' clothes.
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Intermediate English Test for Code:

Tourism and Catering First Marker:
SAMPLE Score:
ANSWER SHEET Second Marker:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
Forrás: http://www.doksi.hu

36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
Forrás: http://www.doksi.hu

Intermediate English Test for

Tourism and Catering SAMPLE
KEY

1. C
2. C
3. A
4. B
5. C
6. E
7. H
8. C
9. D
10. I
11. F
12. B
13. G
14. J
15. A
16. voucher
17. expiry date
18. commission
19. shuttle
20. buffet service
21. can be changed
22. should have arrived
23. has been
24. were transferred
25. holding
26. has not been refunded
27. of
28. in
29. of
30. in
31. for
32. with
33. toiletries
34. requirements
35. centrally
36. responsibility
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37. isolation
38. Food and Beverage
39. Value added tax
40. old age pensioner
41. passenger
42. World Travel Market
43. E
44. J
45. F
46. C
47. H
48. B
49. G
50. D