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Booking and Cancellation Policy – terms and conditions

Fees
Delegates and Attendees are requested to pay the fee 5 working days prior to a public course commencing or
within 14 working days of receiving the invoice.

Where the work has been designed as a bespoke package for a group or organisation then a deposit of 25% will
be requested at the time of booking. The remaining balance will be due in full 5 working days before the work
commences or within 14 working days of receiving the invoice.

Discounts
Advertised booking discount codes must be stated on the delegate/ attendee pre-course booking questionnaire
or by email at the time of booking in order to be processed. Only one code may be used per booking.

Cancellations by the Delegate / Refunds


Notice given by delegate (prior to course/ Applicable fee / procedure
event date)

More than one calendar month Delegates may transfer free of charge to any
other equivalent price or cheaper course
(balance to pay for more expensive course).
For cancellations, an administration fee of
25% of the total booking fee will be charged.

Between one calendar month and two weeks Delegates may transfer free of charge to any
other equivalent price or cheaper course
(balance to pay for more expensive course).
For cancellations, an administration fee of
50% of the total booking fee will be charged.

Between one week and two weeks Delegates may transfer free of charge to any
other equivalent price or cheaper course
(balance to pay for more expensive course).
No refund is payable for cancellation.

Between one week and 24 hours Delegates are entitled to receive a 50%
discount on any other training course held
within one year from the date of the
cancelled course. The new course must be
booked within one calendar month of
cancellation. No refund is payable.

Between 24 hours and start time of course No refund. No discounts. No transfers


permitted.

Where a delegate or attendee transfers his/her booking to another course, the delegate will not be entitled to any
refund where he/she cancels attendance at that other course. Only one transfer is permitted per course per
delegate – the fee will be charged as above.

Alterations / Cancellations of Courses or Events by Euonymus


It may be necessary for Euonymus to change the content and timing of a course/ event, the trainer or facilitator,
the date or the venue. In the unlikely event of the course/ event being cancelled by Euonymus, a full refund will
be made unless the delegate transfers his or her booking to an alternative date/city for the course/ event. For all
bookings, the liability of Euonymus shall be limited to the amount of the fee actually paid to Euonymus by the
delegate. For this reason, delegates are encouraged to not to book travel or accommodation more than two
weeks prior to any course date.

Cancellations by the Delegate / Refunds – Residential Programme


Any candidate that has booked onto a residential programme may cancel that booking at any time up to six
weeks before the date of the commencement of that Residential Programme – such cancellations will incur an
administration charge of 10% of the booking fee. Any notice of cancellation that is received by Euonymus
between six weeks and two weeks prior to the first day of the Residential Programme on which the candidate is
booked to attend will entitle the candidate to either cancel their attendance on the Residential Programme (in
which case a 50% charge will apply) or to rebook a future date for the Residential Programme. No refunds are
available for a cancellation that is received within the two weeks prior to the Residential Programme on which the
candidate is booked to attend, and any invoice that is outstanding remains fully payable.

Registration Information
Registration information, including directions to the venue and timings, will be sent to the delegate by email at
least 7 days prior to the event. Euonymus will not be responsible for the non arrival of registration information and
all delegates/ attendees are encouraged to check their junk mail in case it has gone awry. Any delegate not
receiving the registration information by 7 days prior to the event should contact us on +44 7766407072 to
ensure receipt of information.