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Jln. Kedondong No.4C, Embong, Kaliasin Surabaya (087782378422)

Friendly Sales Associate adapt at working in diverse retail and customer service
environment. Excellent communicator in a demanding environment as a customer service
representative. Skilled in training staff and establishing rapport with client. Self
motivated with good communication skill and computer capabilities. Custumer \support
in high call volume environment. Flexible and hard working in deadline-driven
environments. Patient and emphatic with extensive background in conflict resolution and
customer care.

 Internet
 Good Communication skill
 Ms.Office
 Strong client Relation
 Training development attitude
 Trusted key holder

Working History
Company Assistant 3/2/2017 to Current
PT HOTROX INDONESIA, Jl.Raya Mantup KM 16, Lamongan
 Performs clerical tasks, such as arranging letters, invoices and other indexed
documents according to an established system.
 HR responsibilities, such as maintaining office policies and procedures.
Responsible for managing office moves.
 Supports the office or facilities Managing Director in various administration
duties, including facility and general maintenance services.
 Creates, processes and tracks purchase orders. Maintains records of orders and
inventory and follows up with vendors on shipment and delivery.
 Operates office equipment and completes general office work.

Customer Service, Trainer, Merchandiser 10/2015 to 1/2/2017

PT KAM AND KAM-Jl Bunggur Besar Raya No.32H, Central Jakarta
 Managed wide variety of customer service and administrative task to resolve
customer issues quickly
 Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problems on the spot.
 Provided an elevated customer experience to generate a loyal client
 Asked open-ended questions to assess customer needs.
 Working closely with buyers, and other merchandiser to plan product ranges
 Meeting with supplier and distributor
 Negotiating prices, quantities and deliver time-scales
Marketing 4/2014 to 07/2015
APPCO GROUP ASIA, Jl.MH Thamrin Kav 9, 34 Floor
 Coordinate with internal business division, agency and partners all marketing
communication material
 Boosted conversion rates through innovative customer relationship building and
landing page optimization.
 Reviewed and edited sales result to guarantee high content quality

Undergraduate Management 2013 STIE Bisnis Indonesia – Jl. Raya Kebayoran Lama
No.46, Grogol Utara South Jakarta.