IX Web Hosting Hosting Manual

June 26th, 2007

Table of Contents
1. Accessing the Control Panel ......................................................................... 6 1.1 How to access ....................................................................................... 6 1.2 Billing system ....................................................................................... 6 2. Control Panel Basics ...................................................................................... 7 2.1 Your temporary index page ...................................................................... 7 2.2 Uploading your site ................................................................................... 7 2.3 Contents of your web space..................................................................... 7 3. Domains ......................................................................................................... 10 3.1 Adding domains ...................................................................................... 10
3.1.1 Registering new domains ............................................................................ 10 3.1.2 Adding domains to your control panel ...................................................... 10 3.1.3 How to turn on/off web and mail services ................................................. 10 3.1.4 Configuring domains ................................................................................... 11

3.2 Removing domains ................................................................................. 11 3.3 Creating sub domains ............................................................................. 11 3.4 Domain aliasing ....................................................................................... 12
3.4.1 Creating a domain alias ............................................................................... 12

3.5 Shared vs. Dedicated IP addresses ....................................................... 13 4. DNS ................................................................................................................ 14 4.1 What is DNS? ........................................................................................... 14 4.2 How to change domain name servers? ................................................. 14
4.2.1 Registered with IX Web Hosting ................................................................. 14 4.2.2 Other registrar .............................................................................................. 15 4.2.2.1 To locate your domain name servers: ................................................. 15 4.2.2.2 To change the domain name servers: ................................................. 15

4.3 How do I create custom DNS records? ................................................. 15
4.3.1 Removing the default DNS records ............................................................ 16 4.3.2 Adding custom A records ........................................................................... 16 4.3.2 Adding custom MX records......................................................................... 17 4.3.3 Adding custom CNAME records ................................................................. 17

5. Creating, promoting and managing your site............................................. 19 5.1 SiteStudio site builder ............................................................................ 19 5.2 Search engine submit ............................................................................. 19 5.3 WebShell file manager ............................................................................ 20
5.3.1 What is WebShell? ....................................................................................... 20 5.3.2 How to use .................................................................................................... 20 5.3.3 How to backup your site .............................................................................. 20

5.4 Webalizer, Modlogan and Awstats ......................................................... 20
5.4.1 Webalizer and Modlogan ............................................................................. 20 5.4.2 Awstats and others ...................................................................................... 22

5.5 Reverse trace route ................................................................................. 22 6. FTP ................................................................................................................. 23 6.1 What is FTP?............................................................................................ 23 6.2 Changing your FTP password................................................................ 23 6.3 Connecting to a FTP client ..................................................................... 23 6.4 How to navigate files ............................................................................... 24 6.5 How to transfer files ................................................................................ 24 2

6.6 FTP sub-accounts (Linux) ...................................................................... 24
6.6.1 What is it? ..................................................................................................... 24 6.6.2 Setting up an FTP sub-account .................................................................. 24

6.7 Virtual FTP ............................................................................................... 25
6.7.1 Enabling Virtual FTP .................................................................................... 25 6.7.2 Add a FTP user ............................................................................................. 26

6.8 Anonymous FTP ...................................................................................... 27
6.8.1 Configure anonymous FTP: ........................................................................ 27

6.9 Anonymous FTP Upload Facilities ........................................................ 27 7. Adding features to your website ................................................................. 29 7.1 Site settings ............................................................................................. 29
7.1.1 Redirect URL ................................................................................................ 29 7.1.2 Directory index ............................................................................................. 29 7.1.3 Directory indexes ......................................................................................... 30 7.1.4 Error pages ................................................................................................... 31 7.1.5 Htprotect / Htaccess..................................................................................... 31 7.1.6 Server side imagemap ................................................................................. 33 7.1.7 Paths ............................................................................................................. 34 7.1.8 Ports .............................................................................................................. 34 7.1.9 MIME types ................................................................................................... 35 7.1.10 Error logs .................................................................................................... 35

7.2 Adding support for dynamic web content............................................. 35
7.2.1 CGI scripts .................................................................................................... 35 7.2.2 PHP scripts ................................................................................................... 36 7.2.3 ASP ................................................................................................................ 36 7.2.4 ASP.NET ........................................................................................................ 36 7.2.5 ColdFusion ................................................................................................... 36 7.2.6 Server Side Includes .................................................................................... 37

7.3 One click install scripts (Linux) ............................................................. 37
7.3.1 Counter ......................................................................................................... 37 7.3.2 Guestbook .................................................................................................... 37 7.3.3 Formmail ....................................................................................................... 38 7.3.4 Chat ............................................................................................................... 38 7.3.5 PhpBB (Linux and Windows) ...................................................................... 38 7.3.6 mnoGoSearch ............................................................................................... 39 7.3.7 Fixing problem scripts ................................................................................. 39 7.3.8 Adding custom CGI scripts (Linux and Windows) .................................... 40

7.4 FrontPage extensions ............................................................................. 40
7.4.1 Installation .................................................................................................... 40 7.4.2 Configuration ................................................................................................ 40 7.4.3 Fixing problems............................................................................................ 40 7.4.4 How to resolve common errors .................................................................. 40 7.4.4.1 No extensions found on server or unable to connect to server ....... 40 7.4.4.2 We80.cnf................................................................................................. 41 7.4.4.3 Forms ..................................................................................................... 41

8. Managing traffic ........................................................................................... 42 8.1 How do I change the traffic limit? .......................................................... 42 8.2 Throttle policies....................................................................................... 42 9. E-mail ............................................................................................................. 44 9.1 Mailboxes ................................................................................................. 44
9.1.1 Creating a Mailbox ....................................................................................... 44 9.1.2 Configuring a mailbox ................................................................................. 44

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.................... 49 9......3 Configuring Outlook 2003 ..................1 Hosting MySQL databases .....................................2 Other webmail clients ............5....................... 58 9...........................1 What is it? ...6........................................2 Editing an auto responder message ..................... 48 9....4.................................................................................................................................................... 47 9...4.....................1................................................................ 57 9.............3 How to reduce .....9.......1............. 48 9...............3....1 Adding an auto responder............................................1.......................... 50 9...............................................................................7............6 Changing user permissions .......1 Adding a mailing list ............... 61 10.............7 Webmail..........................................................................................8....................6.............................................................. 56 9......1 Change password from the control panel ....... 56 9....8 Troubleshooting .............................5 Adding moderators to your mail list............2 How we fight it ....... 45 9.... 61 10. Databases .............2 phpMyAdmin...........................................................................................................4............................................................9........................................1........................................................ 48 9........................... 58 9.2 Thunderbird Spam Assassin Filters ........................... 56 9..........................................................3 Postmaster block .............. 61 10............... 46 9.......1................. 49 9............................................3.............................................1 Login from the control panel....7... 56 9........... 55 9...........................1....3 Removing an auto responders...... 45 9..................................1 Configuring Thunderbird .............................4 Adding/Removing MySQL users......................... 57 9............. 50 9.......... 58 9................1...................................................................................1.......................5 Changing user passwords ...2................. 62 10.................................... 55 9....................................1 MySQL .......................................3 Forwarding to multiple addresses ............................4 Mailing lists ......................... 47 9.......7.................................... 58 9....1...........2 Configuring Outlook Express ....................................3.................................. 54 9...........................7....................2 Change password from the login page ...................................... 59 9............. 59 10............................ 62 10......9 SPAM ......................1 Creating a Forward.. 46 9..................................................................1 How to use ....1 Adding/Removing a mailbox alias .................................9.......................................... 61 10....................................................................................................... 45 9...............5 Mailbox alias ..................................................3 Changing mailbox password .... 54 9...................................................... 47 9...6 Mail auto responders ........................................................3..........3 Changing MySQL disk quota ......4..... 59 9..................................2 Login from the login page ............1....................... 57 9..........................................................................1...........................2 Configuring email clients........ 49 9......2 Configuring a mailing list ..4.7..........................1 What is Spam? ..................... 46 9.....1 How to get unblocked ..............4...........2 POP before SMTP ..............................................9.. 56 9..3 Login directly to webmail .4..................3 Adding subscribers to your mail list ........ 57 9....8.................... 62 4 .........4....................6....................................2 Configuring a Forward ........1 SpamAssassin filters in Outlook Express ...2 Creating MySQL databases ............... 58 9..................................................... 57 9................................................1.................................................1 Port 25 Block ....................................................................... 61 10..........................................................2.............6 Removing moderators from your mail list ......................2...3 Forwards ..................................... 54 9............8..................................................8............................................................3........................................ 58 9....................................4................................7 Securing your list .................................. 45 9..8 Requesting white listing .. 56 9..................9.......................................3....................................................................................8.........................................................3............................................ 62 10..........................................................9..........................................

....................3...........................6........................ Creating an online store .....................................3.................................................................1................ 72 12.... 76 12......................................................... 77 13.......... 63 10.......................................... 68 11........3 Editing DSN records ...................................................5...............................4 Changing MSSQL disk quota .......3 Adding MSSQL database users ........................ 68 11..................................4................................................................................................................................ 68 11....................3...................................... 76 12.............................................................................................1 Setting up other shopping carts .... 76 12. 64 10.........3 Restoring backups ..........6 ODBC ...... 77 12.............................................................3 Acquiring a permanent certificate ........................... 78 13.4.......... 65 10.......................................................................................................2 Shopping cart options ....................................................................................1 Preinstalled osCommerce ..................................................... 65 10.1 Editing PgSQL databases.............................2.........................6...............2 osCommerce controls ..........................1 What is SSL? .................................5...................... 64 10... 65 10.............................................................................2..................2 How to setup ..2...................................1 Setting up osCommerce .............................2 Creating a temporary certificate ...........................4.................................................. 64 10.1 What is ODBC? ........................ 69 11. 68 11................. SSL ............................ 78 5 .................. 64 10....................................................................1 Ticket center ................ Getting technical support..........................................3 More information ...2 Live chat ................2.....5 MSSQL (Windows plans only) ..........1.......1 Providers .............................. 68 11.... 77 12............... 65 10...1 Hosting PostgreSQL databases...........10...2...........1.............3..................................................................6................................3 Changing PgSQL disk quota .............................. 77 12............................1 Hosting Microsoft SQL databases .................................2........... 78 13.............................................................. 64 10. 64 10....3.........1 Using our shared SSL certificate ..................................................................................2 Creating MSSQL databases .. 65 10.........................2 Creating PostgreSQL database ..............................................2 Shared vs........................................... 78 13......................... 64 10.............5.............................................................. 66 10.................. 63 10.3........................................................2 Removing users .................................. 65 10....................1.........5..................4 PgSQL ............................................ 63 10.......................... 67 11....................... 65 10...................................................................................2 Installing an SSL certificate....................... 76 12.................................................3.....................4 Adding/Removing PostgreSQL users ...2...........6...............3 Phone support ....................................................... 63 10......................................................................... Dedicated SSL ............ 69 11......................................................... 63 10.............2 Creating a new DSN record ........... 62 10............................ 65 10..1 Adding PostgreSQL users ...............................5 Changing passwords ............................3 PostgreSQL..........................................................1 Editing MySQL databases .............................1...............................................................................4 Deleting DSN records ....2 Creating backups ......2......................................................

1. Accessing the Control Panel 1.ixwebhosting.2 Billing system All other features of the Billing and Administration System are further explained in our billing manual which is available at the following URL: http://www.com/templates/ix/docs/IX_Billing_Manual. the control panel can be accessed from the manage button by your hosting account.1.pdf 6 .1 How to access This manual will focus on management of your hosting account and features.com/ Once you login. You can log in to the control panel at the following URL: http://manage.ixwebhosting.

If you made your site with a text editor. 2. The files and folders that compose your site must be transferred to the server. or the built in file manager “WebShell. or an application that does not include a publish feature you will need to use a freestanding FTP client. Many of the popular site design programs have built in publishing features that will simplify the upload process. be careful not to overwrite it with a publish command.” NOTE: Site publishing tools do not remove your old web content from the server.2. Whenever possible. FrontPage or Dream weaver. if you used SiteStudio to upload a site with 15 pages and later you published an updated 7 page version of this site. Their names will differ depending on your plan. WARNING: If you have a complete website. This page is just a default place holder that will be removed or replaced by your website once published or uploaded. It is also highly recommended to make backups of your website and content often. which can cause problems. For instance.3 Contents of your web space Your root directory contains several default directories. This directory contains a temporary index page which is accessible from the internet.1 Your temporary index page As soon as a domain is added to your account. upload your site using these included features. a directory for your site is created on the server. if you made your site with SiteStudio.2 Uploading your site The contents of your website will be placed into a folder that is named the same as your site's domain name. 7 . use their integrated web publishing tools to upload your site. such as Filezilla. SmartFTP. Control Panel Basics 2. yet some of them are common for all plans. If you publish many versions of a website. the site may become cluttered with old files. the directory will have all the new pages and the old pages that have not been overwritten. 2. For instance.

These files are not essential and can be deleted. You can modify which files and folders can be used. The images directory 8 .Here are some of the directories that are automatically created: The logs directory It contains directories for each site with transfer logs enabled. you will have several such directories. If you have more than one site. The virtual FTP directory This directory is created when you enable Virtual FTP Server and can be accessed by virtual FTP users to list and download its content. Deleting Virtual FTP directories will cause incorrect operation of Virtual FTP. The domain directory Each of your domains and subdomains are located in their own directories. The cgi-bin directory This is the default location that you place any CGI or Perl applications.conf directory This directory stores SSL pairs for all encrypted sites. Each such directory contains its own set of log files that are required to write and read the data about all visits to your sites.conf directory will result in incorrect SSL operation. They are named the same as your site's domain name. WARNING: Deleting any domain directory will delete your site and all content. Deleting the ssl.html files or any other files that you want to make accessible from the Internet. Use extreme caution. Deleting these directories will disable your statistic programs and remove any accumulated site statistics. The Webalizer or Modlogan directories Each of these directories is created by default or when the stat programs Webalizer and Modlogan are enabled from your control panel. The ssl. you may harmlessly delete individual files in these directories. The cp directory This folder contains many of the help and example files used as you navigate our control panel. Deleting the Logs directory will cause the loss of the web statistics accumulated over the course of your site’s operation. However. These are the directories where you will upload your .

9 .The images folder is the location where the default index page images are placed. Deleting any of the files/folders in your web space can affect the performance of your website.

1 Adding domains 3.1.1 Registering new domains From the account control panel you can register a new domain anytime. - Clicking the edit buttons for either service will let you configure the options for that specific service and domain.1. From the control panel click the domain icon. When turned on your site will retrieve a new IP address and reset all web content. Domains 3. 3. 10 .From the control panel click the domain icon. this will result in up to 72 hours of downtime during propagation. NOTE: When you first add your domain it will retrieve a new IP address and reset all web content.3. Click the “Add a Domain Name” link to start the ordering process. To turn on/off web or mail services: .3 How to turn on/off web and mail services You can turn web and mail services on or off from your account control panel.1. - Click the “Add new domain” link to add a new domain to the list. .2 Adding domains to your control panel Once you register your domain you must add it to your hosting control panel.You can click the on/off button beside web or mail service to enable/disable it. this will result in up to 72 hours of downtime during propagation.Select the domain from the list and click on the domain name. 3. WARNING: Please ensure you have a backup of all your web content before continuing. Turning off web service will remove your web content and release the assigned IP address. .

It is added on the left of the domain name. Click the domains. . add icon beside sub 11 .1. WARNING: Please ensure you have a backup of all your web content before continuing. Removing a domain will remove all associated web content and release the assigned IP address. You can create as many subdomains as allowed by your plan. share a DNS zone. .com. dedicated IPs.4 Configuring domains To configure DNS. i. 3.From the control panel click the domain icon.Click the “trash can” icon to the right of the domain name to remove that specific domain. including web site management. mail services. .3 Creating sub domains A subdomain is a lower level domain. Domains and subdomains have equal functional capabilities. To create a subdomain.Select the domain from the list and click on the domain name. or mail services: .From the control panel click the domain icon. 3.Select the domain from the domain list if you have more than one.2 Removing domains You may for many reasons want to remove a domain from your account. go through the following steps: . subdomain. To remove a domain: . etc.From the control panel click the domain icon. web. .example.. FTP.You can click the edit button for either service to configure the options for that specific domain.e.3.

for instance example.g.com. 12 . is creating additional domain names that would point to the IP of a different domain.From the control panel click the domain icon.Register the alias. you can register another domain name. example. or domain stacking. Enter the domain alias.com. e.ixtestdomain. This must be a fully qualified domain name.com.custom DNS records . The domain alias will not be maintained and mail service will be inaccessible for this domain alias.its own DNS zone .4 Domain aliasing Domain aliasing.- Enter a new subdomain name and click “create subdomain” This will result in the creation of the subdomain test. A domain alias can have: .4. .separate mail service 3. This means.net will land in example.com 3.net and have it point to the location of example. Click the Add icon in the Domain Aliases field at the bottom of the page. if your domain name is example. .com: - - Leave the create DNS zone box unchecked if the domain alias is registered on a different DNS server. For example.1 Creating a domain alias .Select the domain from the domain list if you have more than one. every Internet user who goes to example. exactly as you register domain names.

NOTE: Switching from a shared to dedicated IP address will delete your virtual FTP and SSL services.If prompted. You can set the alias domain up with its own mail service or it can be an alias to an existing email account. confirm the change by clicking "yes. 3.Select the domain from the domain list if you have more than one.Click the “change to dedicated IP” link in the IP address field. There are a few limitations to this that revolve around the fact that you can only access the domain by its domain name. You can only switch from a shared to dedicated IP address if you have not exceeded your dedicated IP limit.- - Check the create DNS zone if you want a DNS record for this domain alias to be created on this hosting server. not the IP address. Dedicated IP address: One IP address is assigned to one domain. Dedicated IP addresses This is also called virtual hosting (shared IP) and dedicated IP hosting. To access a domain you can use either the IP address or domain name. do the following: .5 Shared vs. . it will take up to 72 hours for propagation before the domain becomes available at the new IP address.From the control panel click the domain icon. NOTE: After you switch from a dedicated to shared IP address. . To change the type of IP. You’ll be able to create and edit custom DNS records for the domain alias and mail service. . I agree with the above". Shared IP address: One IP address is assigned to several domains. 13 . Selecting “new mail domain alias” will set the new domain as a mail domain alias to the existing domain.

which houses the http://www. In order to point your name to the new phone number.2 How to change domain name servers? 4. DNS 4.com/. all DNS records are automatically created for you.2.com?" The DNS server responds: "It can be found at 198. you must contact the telephone service provider so they assign you the new phone number and update all directory information to reflect you as pointing to this new phone number. 14 . 4. your name stays the same. The DNS records for your domain are kept on a name server in a place called a DNS zone. but in some cases you may need to setup custom records to your DNS zone.example. You can also change your domain name servers.Click the domain registration manage button from the account control panel main page as displayed in the picture above.4".Click the + sign beside “Modify DNS Servers. and asks "how do I contact example. DNS can be considered something similar to a phone book.4. . From this location you can manage all aspects of your domains registration. As the Internet understands it. An example would be when you want all email to be processed by an external mail server rather than by the built-in mail system. such user intervention requires knowledge of DNS configuration and clear understanding of what is to be done. there will be domain management options on the main page of the account control panel.com web site. When you move from one location to another. your ISP looks at the DNS server. this can be considered the phone number for the server. When you register a domain by means of the control panel.1 What is DNS? Domain Name System – This is an Internet system that relates domain names into IP addresses. but your phone number may change.” The box will expand and you will have the option to change the default name servers. the IP address can be compared to a phone number: When someone calls http://www.105. To change the domain name servers: .1 Registered with IX Web Hosting If your domain is registered with us.232. However. In this way.example.

From the control panel click the domain icon.2.There may be an option such as “change DNS” or “update name servers” . You will place the information you found when you located your domain name servers into these blanks.2.2 Other registrar You can usually change your domain name servers at the registrars’ website or by contacting the registrar.You should see 2 or more boxes to place name server information. 4. This can be useful in many instances. Your name servers with us are sent in the initial hosting account email and can also be found in the hosting account control panel.1 To locate your domain name servers: . .For more information regarding the management of your domain registration through IX Web Hosting. such as when setting up an outside mail server or to map a domain to a different server. .2. 15 .3 How do I create custom DNS records? Custom DNS records are required to manage any outside server through our name servers.Look for the domain or hosting settings area. please refer to the Domain section of the Billing Manual.2.The primary and secondary name servers are listed on this page similar to what you see below.Log in to your domain registrars website . . 4.2 To change the domain name servers: .It can take up from 24 to 72 hours for propagation before the site is accessible. 4. . 4.2.Select the domain from the domain list if you have more than one.

4. do the following: . This allows users that visit www.From the control panel click the domain icon. 16 .example.com to go to the right IP address.1 Removing the default DNS records Removing the default DNS A or MX records will make your site inaccessible. . .3. For this reason the only way to remove the default dns records is to turn web or mail service off. To add a new DNS A record. This will be accessible at the prefix. This will remove all hosting content and release your ip address. Name: Enter the prefix to map.com. 4.3.domain.Select the domain from the domain list if you have more than one. It can also be used to map a domain to a different server or a sub domain to the correct IP address.Click the edit button to the right of DNS configuration. .Click the add DNS A record link.2 Adding custom A records An A record gives you the IP address of a domain.

17 .3. To use your external servers instead of those you get by default. The priority of the custom MX record will define whether your external servers will act as primary or secondary.TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache (a time to live period of 86400 is recommended). Then the default mail server will take over. Data: The priority the record and mail domain name (not the IP) mail will be forwarded to. if you set the priority of the custom MX record higher than 10. . you need to disable mail service on the Domain Settings page. your mail will be sent to your external mail server until it goes down or becomes otherwise inaccessible. all mail will be redirected for the base zone. If you leave the name field blank.Select the domain from the domain list if you have more than one. Name: Your local domain name.Click the add DNS MX record link. .3.3 Adding custom MX records Custom MX records should be added when you want to use your external mail servers to process your e-mail. To add a new DNS MX record. leave the name field empty. If you set the priority of the custom MX record lower than 10. 4. In the first case. .Click the edit button to the right of DNS configuration. you need to keep mail service enabled in the control panel. For instance. your external mail server will be used as secondary. do the following: .4 Adding custom CNAME records CNAME records are used to map aliases with domain names. IMPORTANT: To add an MX record for the base domain. Data: Enter the IP of the web server. To use the external mail servers in addition to those you get by default. your external mail server will be used as primary. 4.From the control panel click the domain icon.

Name: The alias you give to the real host name. . TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache.Click the edit button to the right of DNS configuration. do the following: . It can’t be an alias.Click the add DNS CNAME record link. .To add a new DNS CNAME record. A CNAME-record should always point to an A-record to avoid circular references. Data: The real name of the host you create an alias to.From the control panel click the domain icon. . 18 .Select the domain from the domain list if you have more than one. This must be an official host name.

WARNING: Avoid submitting to a large number of web sites at a time or the browser will time out before the program has finished. It is generally considered more effective to go to the individual search engine sites and request directly to the search engines. Be patient while the server processes your request. If this period is too short. consider our online site builder that will create you a professional website in a matter of minutes and automatically post it to your directory on the server.Select the domain to submit. .Click the SiteStudio icon in the control panel. 5. active 19 . check the engines to register the site with and fill in the requested fields. if it will be at all. Time-out: This is the time you allow for registering one site with all search engines. Contact Email: Most search engines require a contact e-mail address. . Then follow the on-screen instructions. promoting and managing your site 5. Click the submit button. To start SiteStudio: . Creating.On the page that appears.From the control panel click the submit URL icon. and submission alone is normally not enough in the current competitive market to attain top level placement in major search engines. We can not guarantee that they will honor this request. the site will get registered with only a few search engines. To start the Search Engine Submit utility: . There are many governing factors that determine search engine placement. This is a supplemental tool. and is only as reliable as the search engine you are submitting to. Click the launch icon for the desired domain. Description: This text will show to Internet users as a description of your site in the list of search results.5. It can take more than a month for your site to be indexed.1 SiteStudio site builder Before you pay a fortune to a web design studio or waste hours making a nice looking web site in FrontPage. Tactics such as the use of keywords. Key Words: Some search engines provide the possibility for entering additional keywords your site can be searched by. NOTE: This tool will send a request for the search engines to index your website in their search engine pool.2 Search engine submit So your site is up and running? Help others find it among the millions of websites on the Internet! Our search engine submission tool is a quick and easy way to make the search engines aware of your site.

An archive form shows to the right with a name of the zipped file. move. and rename files and directories in your home directory on the server.4 Webalizer.1 Webalizer and Modlogan Webalizer and Modlogan are popular web statistic programs that track the actions of users to your site.From the control panel click the WebShell3 icon. 20 .2 How to use The WebShell application is very useful for navigating. To launch WebShell: . . NOTE: The Webalizer and Modlogan directories are located at http://domain. If you wish to make you statistics private. download.Click the archive button in the top level menu.com/modlogan which is web accessible. Once open you will see a list of files. .Click the create button to proceed. To access Webalizer or Modlogan. . is considered a 'hit'. 5. . The folder named the same as your domain name is the public files that compose your site.3. compress and decompress files as well as preview them in the browser. (Linux only) Once they are enabled it will take between 24-48 hours for your web statistics to start working. you can setup password protection on the directory through Htprotect or Htaccess.Click the stats icon from the control panel.4. accessing and modifying your site files and folders. Webalizer stat labels Hits Any request made to the server which is logged.Check the box next to the files and folders to be archived and downloaded. . 5. click the magnifying glass to be redirected to your web statistics page. You can also use it to upload.3 How to backup your site To backup your site files: .promotion and links to your site from other sites should always be employed for optimal results.com/webalizer or http://domain. do the following: .Click the off icon for the stat program and domain you wish to have stats for.3. delete.If the stat program is already turned on. 5.3. You can select multiple files or folders to perform various tasks to.3 WebShell file manager 5. 5.1 What is WebShell? WebShell allows you to copy. Modlogan and Awstats 5. It is similar in function to any FTP application.You can then click the file icon beside the created archive file to download it.

'.. Files Some requests made to the server. NOTE: In the 'Top Sites' table.. If the time difference is greater than a pre configured 'visit timeout' value (or has never made a request before). it is considered a 'new visit'. and does not include the other 'stuff' that is in the page. which is impossible to determine using just logs and the HTTP protocol (however. KBytes The KBytes (kilobytes) value shows the amount of data that was sent out by the server during the specified reporting period.html' or '. Note: Visits only occur on PageType requests. 21 .cgi' as a page. pages! Generally. The default action is to treat anything with the extension '. Sites Each request made to the server comes from a unique 'site'. such as graphic images. In general.. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. This number represents the total number of requests that were made to the server during the specified report period. audio files. two visits would be registered. When this happens.htm'. graphic images. '. that is.phtml'.. The relationship between 'hits' and 'files' can be thought of as “incoming requests” and “outgoing responses”. etc. regardless of the web servers reporting quirks. such as an html page or graphic image. This value is generated directly from the log file. it is considered a 'file' and the files total is incremented.pl' as pages as well. I'm not sure if I totally agree with that viewpoint. which can be referenced by a name or ultimately. require that the server then send something back to the requesting client. it should be considered a pretty close "guess". and this total is incremented (both for the site and the IP address). well. this should be a fairly accurate representation of the amount of outgoing traffic the server had. the visits total should be discounted on 'Grouped' records. this number should not be taken as absolutely accurate.php3' and '. or anything that generates an HTML document. such as '. for any request whose URL is one of the 'page' types defined with the PageType option. Each valid line in the server log is counted as a hit. Some other programs (and people :) refer to this as 'Pageviews'.The requests can be for anything. etc. and thought of as the "Minimum number of visits" that came from that grouping instead. Pages Pages are. Visits Whenever a request is made to the server from a given IP address (site). html pages. This DOES NOT mean the number of unique individual users (real people) that visited. any HTML document. This does not include the other stuff that goes into a document. rather. log rotations and other factors. so it is up to the web server to produce accurate numbers in the logs (some web servers do stupid things when it comes to reporting the number of bytes). the amount of time since a previous request by the address is calculated (if any). this number might be about as close as you will get). would be considered a page. Some people consider this number as the number of 'pure' hits. Due to the limitation of the HTTP protocol. This number represents the number of 'pages' requested only. and then returns at 3:00. CGI scripts. What actually constitutes a 'page' can vary from server to server. The default timeout value is 30 minutes (can be changed). audio clips. an IP address. so if a user visits your site at 1:00 in the afternoon. A lot of sites will probably define other extensions.

you can use this tool to determine if a host is reachable and how long it takes for the signal to go all the way through.2 Awstats and others Many customers are not satisfied with the limited reporting capability of Webalizer and Modlogan and look for something more.5 Reverse trace route This network troubleshooting tool allows you to ping any Internet host from your hosting server. In other words.On your control panel page. 22 . Many use Awstats with great success to provide the advanced statistics they require. enter the host name or the IP address of the server you would like to ping. do the following: .4. 5. and what the last pages viewed are. . Most of these programs can be installed in your web space and configured to work with our service.Select the timeout period. If you see the connection is slow. There are many other programs out there that will report much deeper in certain areas. this number should be considered a good "rough guess" of the actual numbers. however will give a good indication of the overall trend in where users come into.Click trace and wait for the result. Because of limitations in the HTTP protocol. and exit. your site. etc.The next page will show all the hosts that were passed to reach the target server. . select a bigger period. 5. not 1000 :) Top Entry and Exit Pages The Top Entry and Exit tables give a rough estimate of what URL's are used to enter your site. To launch the reverse trace route tool.NOTE: A kilobyte is 1024 bytes. log rotations.In the form that appears. . . click the reverse trace route icon.

Username: A username is a required unless you are using anonymous FTP. If the connection was successful you will have a list of the files and folders located in your website root directory.Go to your control panel. including the following Filezilla.6. Address: This is the domain name or IP address of the FTP server. SmartFTP. Port: 21 is the most commonly used port for FTP connections. Once you enter your information you can click connect to initiate the connection process. FTP 6. Click the icon beside password to change the current password. Address: This is the domain name or IP address of the FTP server. To connect to your FTP server: . Cyberduck. Password: A password is also required unless you are using anonymous FTP. Click the FTP manager icon. This guide will focus on using Filezilla to transfer files. Most FTP clients are compatible with our service. - 23 . Username: A username is a required unless you are using anonymous FTP. 6. Publisher and FrontPage.After starting up your ftp client you should be given an area to enter your logon information.1 What is FTP? FTP or file transfer protocol is a common way to transfer files to and from servers. Dream weaver.2 Changing your FTP password To change the FTP password: . Fetch. Port: 21 is the most commonly used port for FTP connections. Many web publishing applications use FTP to connect and upload to the web server.3 Connecting to a FTP client Using a FTP client can be very simple to use. This information applies to most of the popular FTP software. It is also a common way to share accessed to files with others. if you have the basics. 6. Password: A password is also required unless you are using anonymous FTP. CuteFTP.

An FTP sub-account is a combination of a username and a password. No dedicated IP is required for FTP sub-accounts. 6.Navigate the local view to the location of the files you wish to upload.5 How to transfer files Transferring Files into Filezilla: . .You will see two views the local and the remote view. just select a tree item in the appropriate tree. other directories or the control panel.You can upload or download a file by double-clicking on it. find FTP sub-accounts and click the Add icon. 6.Click the FTP Manager icon from your control panel. without giving access to the root directory.Alternatively you can also drag the files from one side and drop them on the other side. .4 How to navigate files Navigating in Filezilla: . which gives full FTP permissions to a single directory.6 FTP sub-accounts (Linux) 6. It will be added to the transfer queue and the transfer will start automatically. 24 .2 Setting up an FTP sub-account To create a new FTP sub-account: .6.6. 6.6. . To change the current folder either on your machine or on the server.1 What is it? The simplest way to authorize your friends or colleagues to work with particular directories of your account is to create FTP sub-accounts.Navigate the remote view to the location you would like to place the files you upload. At the bottom of the page that shows.Navigating the files and folders in Filezilla is very similar to using the file manager on your home computer. .

- On the next page. make sure you have a dedicated IP. - Transfer FTP: This shows the amount of traffic used by an individual ftp sub-account user. FTP subusers will have access to your whole home directory. and the directory this user will be restricted to. . add a server name for the new virtual host.7 Virtual FTP Virtual FTP provides more possibilities than a FTP sub-account. Home Directory: /hsphere/local/home/(ftpusername)/(folder name) Host Name: The host name is the direct web server address. Virtual FTP users log right into your root. 6. which can be used in place of the domain name to log on.On the page that appears. You can give your Virtual FTP users access to more than one directory and specify a different set of permissions for each directory. 25 . Once complete you can click the edit icon beside an existing username to see the details of that user. .If you have several domains. The directory must be relative to your home directory. If you leave the directory field empty. 6. choose the one you wish to enable virtual FTP for. click the domains icon. Enable FTP for this domain: - On the next page.7. but can enter only those directories you allow them to enter. This name will appear in the welcome message when guest users connect to your server with FTP clients. enter the e-mail address by which FTP users can reach you with questions or comments.On your control panel page. . Also.Go back to your control panel page and click the FTP service icon. enter the FTP login and password that will be used by this other user.1 Enabling Virtual FTP .

26 . To create a virtual FTP directory inside a different directory.2 Add a FTP user . It is usually used jointly with Read. specify permissions to this directory: - Read: check to allow file downloads from this directory.6. you will have to define permissions on this directory individually for each Virtual FTP User. List: check to allow viewing / browsing the contents of the directory.Click the Add icon for Virtual FTP Users and create a new Virtual FTP User: - Click the Add icon for Virtual FTP Directories and enter the name for the new Virtual FTP Directory: - End it with a slash. If you leave this property unchecked. for example Dir1/UserDirs/. e. Write: check to allow file uploads to this directory.Click the Edit icon for FTP for this domain .: Dir1/. Grant Permissions to all users: check to grant these permissions to all your Virtual FTP users. If you haven't granted the same permissions to all your Virtual FTP Users.g. Click the Edit icon next to the directory you have just created. you can specify permissions for each of them individually. include the path.7. The location must be specified relative to root. On the same page.

On your control panel page click the domains icon . . choose the one you wish to enable virtual FTP for. .At the bottom of the FTP virtual server page you will find a new option to enable anonymous FTP upload facilities: 27 . and its content can be viewed and downloaded. A special directory is created in your root. 6. then enable Anonymous FTP for the domain you want: You can also enable Anonymous FTP on the FTP virtual server page.1 Configure anonymous FTP: Skip this step if you are already using a dedicated IP.On the page that appears.- If you have chosen to grant the same permissions to all users. .9 Anonymous FTP Upload Facilities If you want to allow anonymous FTP users to upload files.If you have several domains.Go back to your control panel page and click the FTP Service icon. click FTP Service. 6. switch to dedicated IP.Enable Anonymous FTP . Anonymous FTP becomes available only after you create a Virtual FTP server.8. 6. . you can skip this step. but not uploaded.Enable FTP for this domain: - On your control panel page. Skip this step if you have already enabled Virtual FTP. enable Anonymous FTP Upload Facilities by doing the following: .8 Anonymous FTP This feature allows you to give public FTP access to a dedicated directory in your account.

28 . so you can not downloaded or viewing the content. The Uploads (Windows based plans) / Incoming (Linux based plans) directory will have only 'upload' permissions.NOTE: This will create a dedicated directory inside the Anonymous FTP directory.

1 Redirect URL This allows you to redirect your domain to a different domain or IP address.demo. only to a different domain or IP address.2 Directory index This allows you to set your own index pages instead of the one we have set as default.html index.php default. the page to open will be http://www. Default index pages index.com/). it will redirect visitors of http://www.example. you can tell your visitors' browsers which page to load when they type your base domain name (http://domainname. Example: If you were to put http://www. Adding features to your website 7.demo.1.example. Make sure to enter the full list of indexes you would like to have in your configuration.html page. 29 .com/index. not a relative path. You can specify multiple index pages in case different folders have index pages of different names.1.html.html.com/products in the “Redirect from:” field and http://www.html Example: If a visitor goes to your site http://www.com. if you set welcome.html in the “to” field. It is not possible to use this method to redirect to a sub pages within the same domain. 7.1 Site settings The site settings allow you to control many features of your website.com/products to the http://www.example. With this feature you can redirect visitors from one URL to another.com/new_products.html as the directory index. However.com/new_products. When a visitor tries to connect it will redirect them to the address specified here.com/welcome. In other words. the first page to open will be http://www.demo. 7.7. NOTE: URL path must be an absolute path.demo.

If it's pointed at a directory that doesn't have an index.html. if any . click the Edit icon next to the Directory Indexes. Enabled/Fancy: When pointed at a directory. do the following: . In the box that appears. If for any reason it is corrupted or missing. Disabled: This causes the server to refuse to list the files and folders of a directory if an index file is not found. - 7.On the control panel page. that is what is sent back. click Web Options. index. and an icon indicating the types of file included. size. scroll down and find the directory indexes option and turn it on. On the Web Service page.To set your custom directory indexes. if found. the system can automatically control what is displayed. - - At the top of the Web Service page. − Each file name is a link to the file.html. − Last modification date. enter the names of the files that will be treated as indexes. − The first file is "Parent Directory". On Windows hosting these changes will happen immediately. 30 .3 Directory indexes The index page is the first page entered on your site. To edit the list you have made.php).html cgi.Set the title and main header to "Index of dir" .The header file for this directory. the server looks for a file called index. The changes will take effect within 15 minutes.1. Switch the radio buttons to enable or disable this option. . the server will perform "fancy indexing" and return the following HTML: . click the Apply link for the Server configuration to change.Select the domain if you have more than one.A list of the files in this directory.bin about.g.html index. Put file names in descending order of priority and separate them with spaces (e.

31 . 7. . you need to be slightly familiar with the server returned error codes: To configure Error Pages.1.On the control panel page.4 Error pages Use this utility to define what will be done if a requested page on your site is missing or fails to open for any other reason.5 Htprotect / Htaccess NOTE: HtProtect is only available on Linux hosting packages. Type: Specify if the text in the previous field must be treated as a URL (Redirect) or as a text message (Message). HtProtect utility allows you to password protect any directory on your site so only authorized visitors can open its content with their browsers. enter the error document settings: Message or URL: Enter the message the visitors will get or the URL of the page that they will be taken to if the requested page is not found.Select the domain if you have more than one.NOTE: We recommend you keep this option to disabled and instead keep an updated index file that list the files stored in your site. do the following: . scroll down to find the Error option and click the Add icon on its right. Htprotect is a feature which is located inside of WebShell: To add password protection to a directory.1.In the form that appears.On the Web Service page. . click Web Options. In order to specify your own Error Documents. Windows users will get a slightly different form: 7. . do the following.

- Group files are used if you need multiple people or groups of people to have access to a resource. This is optional and usually only required by advanced users. - - - - 32 . click the Webshell3 icon.- On the control panel page.Htaccess information to the page labeled optional. - On the top navigation menu select the button which says protect. This will open a new window that allows you to select the directory you wish to apply the protection to. You can add any external . Once you have added the needed users use the close button to go back to the previous screen. The default supplied valid user requirement is usually the best choice for the novice user. You can also list the users who specifically have access. Once you click on this you will be given two different options which would be to close or create. also if you already have users you can edit or delete those as well.

In other words.On the control panel page. To add an imagemap file extension. 7. Enter the file extension beginning with a dot: 33 . click Web Options.Select the domain if you have more than one.- The Htprotect file must be saved to take affect.1. . . Click the save icon on the left. do the following: . which uses the info inserted into the HTML code) and reports back to the browser where to go. - Your changes should take affect immediately.6 Server side imagemap This feature allows your server to regard files with a specific extension as map files. prior to clicking the save button.On the Web Service page. the server checks the file with the specified extension to define the links of an image (unlike a client-side image map. scroll down to find the Server Side imagemap option and click the add icon on its right. - An overview screen will appear on which you can see all your information.

7 Paths Linux Perl /usr/bin/perl ImageMagick /usr/X11R6/bin/ (/usr/X11R6/bin/mogrify) Convert is at /usr/X11R6/bin/convert Identity is at /usr/X11R6/bin/identify PHP /usr/local/bin/php Sendmail /usr/sbin/sendmail Date /bin/date Python /usr/bin/python Python2 /usr/bin/python2 CURL /usr/bin/curl Ffmpeg /usr/bin/ffmpeg Home Directory /hsphere/local/home/<username> Replace <username> with your username Windows Perl c:\perl\perl ImageMagick c:\Program Files\ImageMagick Home directory D:\home\<username> Replace <username> with your username 7.1.1.7. Ports are typically used to map data to a particular process running on a computer.8 Ports A port is a special number present in the header of a data packet. 34 .

Now all files in the cgi-bin directory will be treated as CGI executables.On the web service page.On the control panel page. . .1.cgi files must be treated as executable Perl scripts.On the web services page. you can specify that all . specify a CGI file extension and a CGI handler for it. For example. e.gif graphics files. click web options.443 POP3 . To add a definition for your own file format.9 MIME types This utility allows you to define file formats that are not defined in web browsers.25 IMAP . do the following: . for instance Perl.5432 MSSQL . . do the following: . scroll down to find the CGI option and click the add icon to the right.On the page that appears.g. . click web options. .1433 FTP – 21 7. scroll down to find the MIME type option and click the add icon on its right. To add a CGI alias.1 CGI scripts To add CGI support. scroll down to find the cgi-bin option and turn it on.2.Select the domain if you have more than one. just like it displays simple text files and . This is the directory to place all your CGI scripts.On the web services page. 7.10 Error logs If you turn the error logs icon on it will keep a history of the errors received from scripts ran on your site.2 Adding support for dynamic web content 7. 35 . enter the extension for the file type: Begin file extension with a dot.On the control panel page.3306 PostGreSQL . This enables the browser to display or output files that are not in HTML format. 7. in other words. .Select the domain if you have more than one.1.110 SMTP . The MIME type must comply with MIME type specifications.143 mySQL .: text/rtf or video/mpeg.Below is a list of commonly used open ports on our network: HTTP – 80 HTTPS . you will need to create a CGI alias or.

2.On the page that appears. 7.On the control panel page. Select the MIME type from the list. . for instance . click web options. click the add icon that has appeared next to the PHP option. enter an extension for your PHP pages beginning with a dot. .On the control panel page.On the web service page. scroll down to find the ColdFusion option and turn it on. On the web services page. do the following: . To add PHP support.4 ASP.2.Select the domain if you have more than one.php4. The changes will take effect within 15 minutes. click the apply link for the server configuration to change.NET option and turn it on.NET To add support for ASP. 7. do the following: .On the control panel page. . .NET in a Windows-based account. .2. . .2. click web options. scroll down to find the ASP. scroll down to find the PHP option and turn it on. do the following: . scroll down to find the ASP option and turn it on. Select the domain if you have more than one. .At the top of the web service page.Select the domain if you have more than one. Skip this step if you are using a Windows-based plan.On the web service page.5 ColdFusion To add ColdFusion support in a Windows-based account. click web options. click the Add icon that has appeared next to the PHP option: 36 . 7.- Enter an extension beginning with a dot and select the handler from the list: 7.On the web service page.2 PHP scripts You can add support for your own PHP scripts. do the following: On the control panel page.On the web service page. . click web options. If you need to add custom file extensions to be handled by ColdFusion.3 ASP To add support for ASP (Active Server Pages) in a Windows-based account.Select the domain if you have more than one.

Enable the guestbook for domains in the list.Click the edit icon for the domain you wish to edit. you can specify that all . enter your SSI file extension beginning with a dot: - At the top of the web services page. NOTE: Adding .On the control panel page. . do the following: .Enable the counter for domains in the list.On the control panel page.- On the page that appears. scroll down to find the SSI option and click the add icon on its right.shtml files must be treated as server side includes. click the apply link for the server configuration to change.2. click web options.3 One click install scripts (Linux) Owners of Linux accounts can use simple CGI wizards to enhance their sites with the following scripts: 7.2 Guestbook To add a guestbook to your site.Click the view icon for more instructions. . enter an extension for your PHP pages beginning with a dot. Webalizer and many other scripts will cease to function.3. For example. do the following: . 7.html as an SSI file extension will cause many problems. To add a SSI file extension. click the guestbook icon.3. .1 Counter To add a counter to your site. click the counter icon. .6 Server Side Includes You can add your own SSI file extensions. do the following: . . 7. The changes will take effect within 15 minutes. 37 . - In the window that appears.On the control panel page. 7.On the web services page.

Click the edit icon for the domain you wish to edit. and helpful FAQ.3 Formmail To add a Formmail script to your site.Complete customization with templates To add phpBB forum to your site.Enable chat for domains in the list.Click the view icon for more instructions.Unlimited forums and posts . .Click the view icon for more instructions.Powerful search utility . do the following: .On the web services page. You'll be prompted to either create a new MySQL database or select from the existing databases for phpBB to use. 7.3. fully scalable. do the following: .On the control panel page.On the control panel page.Multiple language interfaces . and highly customizable bulletin board package. .Private or public forums .On the control panel page. 7. scroll down to find the phpBB option and turn it on: - This will start the installation wizard.4 Chat To add a chat to your site.- Click the view icon for more instructions. . Click the setup icon to install the script: - You'll be taken to the phpBB admin control panel. click the chat icon. phpBB Key Features: .5 PhpBB (Linux and Windows) phpBB forum (distributed according to phpBB License Agreement) is a high powered. do the following: .3.Private messaging system . simple and straightforward administration panel. .3. 7. click web options. will remove the contents of all its tables. WARNING: Assigning a previously created MySQL database to be used for phpBB.Enable the Formmail for domains in the list. where you can start configuring 38 . . click the Formmail icon. phpBB has a user friendly interface. .

will remove the contents of all its tables.g. .html).7 Fixing problem scripts If you have accidentally deleted any of your CGI scripts and/or the initial account index page (index. .conf. To enable mnoGoSearch. . As with any action please insure you have a backup of all your web files and databases. you can restore them to default. 7. click the restore to default link. scroll down to find the mnoGoSearch option and turn it on: - This will start the installation wizard. click web options. To get rid of any undesirable changes in you CGI scripts and go back to the default settings. a utility that searches your site by keywords.3.On the web service page. .On the web service page.: set local charset) by editing file indexer. WARNING: Assigning a previously created MySQL database to be used for phpBB. but its configuration files are located in the mnoGoSearch/ directory in your root.On the control panel page. If you mishandle anything. do the following: . You can extend your mnoGoSearch capabilities (e.3. WARNING: This will delete the CGI scripts and index pages of your website.conf dist which can be found in the /'account'/mnogosearch/'domain'/ directory. refer to indexer. you can enhance your site with mnoGoSearch. which can cause damage to your site. you can always restore mnoGoSearch configuration to the default by clicking the Edit icon. 7.6 mnoGoSearch If you are on a Linux account. click web options. but all your custom settings will be lost. You'll be prompted to either create a new MySQL database or select from the existing databases for mnoGoSearch to use.Select the domain if you have more than one. To fix/restore the scripts: . delete the unnecessary files and restore the scripts.the forum to your liking. Go to your search page by clicking the magnifying glass icon: NOTE: It will take some time to index your site pages and get your search working.conf. mnoGoSearch script file is stored in the cgi-bin directory.On the control panel page. For more information on working with indexer.Click the edit icon for the domain you wish to edit. 39 .

make sure to supply the sender and reply to e-mail addresses.On the control panel page. They will be used in FrontPage mail forms 7. . . .4. click the FrontPage icon. . you can upload your web pages.Enable FrontPage Extension for domains in the list. click the FrontPage icon. A republish may be required to correct any problems. . 40 . . 7.On the page that appears. 7.8 Adding custom CGI scripts (Linux and Windows) You can install almost any script on either our Windows or Linux hosting packages.First make sure the FrontPage extensions are configured and the connection to the server is correct.4 FrontPage extensions The FrontPage extensions work as a conduit for FrontPage to connect and publish your site to our servers.Click the Edit icon right beside the fix icon.4. 7.7.3 Fixing problems WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site. It's a good idea to install and fully configure Front Page Extensions prior to uploading your web pages. Make sure you only download scripts from trustworthy locations. 7. To install FrontPage extensions.1 No extensions found on server or unable to connect to server . It is also important to read all accompanying documentation for proper use and installation instructions.Click the Fix icon in the FrontPage section. A republish may be required to correct any problems. do the following: .On the control panel page. .4. If your FrontPage publish fails to perform correctly.1 Installation WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site.2 Configuration To configure FrontPage formmail settings in Linux or Windows based accounts: .Now that you have applied your changes. It is also required to provide some of the advanced server side functionalities offered by FrontPage. .4 How to resolve common errors 7.4. These script files are usually placed in the cgi-bin folder of the specific domain.On the page that appears. try reinstalling FrontPage Extensions by doing the following: .On the control panel page.Now you can proceed to FrontPage configuration.Click submit . make sure to supply the sender and reply to e-mail addresses.4.4.Click the edit icon in the FrontPage section. click the FrontPage icon. They will be used in FrontPage mail forms.3.

41 . . and then click Page or Web. .4. then click Form Properties. and then turn the extensions back on in your control panel. If these do not resolve the problem.cnf file and may resolve the problem. http://www. . click All Files (*.In the Email address : type the email address which you provided while enabling FrontPage extensions . . − On the General tab. − In the File name box.Open your Webpage in FrontPage. .com is correct. and then click OK. .In the folder list.yourdomain.Right-click the form. If you can’t locate this file.3 Forms If you have problems with a FrontPage form a common problem and solution is described below.- Make sure the site is accessible and the domain name is registered and has not expired. and then click OK. click New. 7. click Normal Page.Open the page that contains the feedback form.4. . http://yourdomain.2 We80. and then delete all the HTML code.txt. deleting all _vti folders and folders starting with “_” in your domain directory. − Under New form template. − Switch to HTML view.*). follow these steps: − On the File menu.cnf We80. − Click Save. − In the Save as type box.4.Click the Feedback.Locate the Feedback. click Save. − On the File menu.txt file.cnf is an Authentication file.4. . The following options should resolve the problem. Go to publish site in FrontPage and verify the domain name is set without the ‘www’ prefix. This causes it to recreate the We80. - - 7.com is not correct. If this does not work try turning the Front Page extensions off. − Locate and then double-click the _private folder that is in the root of your Web.Try using the configure option to change the FrontPage user name and password and then changing it back.Locate and then double-click the _private folder that is in the root of your Web. try to turn the front page extensions off and back on and then reconfigure. If you are still having problems try using the fix tool from the Front Page icon on your control panel. click Page Templates.txt file. type Feedback. . .Click Browse. It can become corrupt and cause problems with a running site or at publish time. expand the _private folder that is in the root of your Web site. The task pane opens. Say.Save the form page.

When this limit is exceeded.On the control panel page.2 Throttle policies To enable the Throttle module. if the idle time between requests exceeds the minimum.1 How do I change the traffic limit? Traffic limits are set per plan and can’t be changed. When the minimum is not reached. at which point the elapsed time and the counters are reset.8.Scroll the page to find the throttle policy option and turn it on. all further requests are refused. click the apply link.At the top of the web service page. whenever the elapsed time exceeds the period length. which when exceeded the request incurs a counter-based delay penalty or is refused. . then the request is refused entirely to avoid occupying servers unnecessarily. until the elapsed time exceeds the period length. If the delay would exceed maximum. .Click the edit icon for the domain you wish to edit.Complete the wizard. Managing traffic 8.Select the type of policy and click submit. The delay is computed as the policy minimum less the idle time between requests. Otherwise the request is delayed between one and the set maximum number of seconds. We unfortunately are not able to offer any custom changes or accommodations to our plans. First. do the following: . whenever the 42 . The eight throttling policies are: Concurrent: Impose a limit on the number of concurrent requests at any one time. click web options. First. the request incurs a calculated delay penalty or is refused. . Original: Impose a limit on the volume (Kbytes sent) per period. then the request proceeds without delay. Document: Excluding requests for HTML page elements such as images and style sheets impose a limit on the number of requests per period. We do however offer throttle policies to help you regulate the amount of traffic you receive. If your account reaches its limit in a given month your account is subject to suspension. . Note that the requests (hits) column of the throttle status display does not include the requests for page elements. 8. then the counters are reset. Second. The period specifies how long data is accumulated before the counters are reset. Idle: Impose a minimum idle time between requests. .

The limit currently serves no purpose. Second. When this limit is exceeded all further requests are refused. after which the request will be refused to avoid occupying servers unnecessarily. in which case the request proceeds without delay. The period specifies how long data is accumulated before the counters are reset. then every request is refused. You can also set throttle policy to none which imposes no restrictions on a request and used as a place holder to allow monitoring. then the volume and elapsed time are halved. you refuse the request entirely to avoid occupying servers unnecessarily. if the percentage is 100. If the percentage is zero (0). The delay can be between zero and the set maximum number of seconds. First. when the limit is exceeded. 43 . Otherwise. Speed: Impose a limit on the volume (Kbytes sent) per period. also the period length is deducted from the elapse time. Random: Randomly accept a percentage (limit) of the requests. at which point the elapsed time and counters are reset.elapsed time exceeds the period length. When this limit is exceeded all further requests are refused until the elapsed time exceeds the period length. then the delay counter is decreased by one second if it is not yet zero. If the delay would exceed the maximum. Request: Impose a limit on the number of requests per period. which can’t be a negative result. then all requests are accepted. Second. Remember to apply the changes you have made. until the end of the period at which point the elapsed time and counters are reset. The delay is computed as one plus the integer result of the volume times 10 divided by the limit. Press Apply in the Web Service -> Server Configuration row. if the volume is below the limit. Volume: Impose a limit on the volume (kbytes sent) per period. Otherwise the request is delayed between one and the set maximum number of seconds. The period specifies how long data is accumulated before the counters are reset. whenever the elapsed time exceeds the period length. which when exceeded the request incurs a calculated delay penalty or is refused. then the limit (allowance) is deducted from the volume. if the volume is below the limit. the delay counter is increased by one second.

1 Mailboxes An email mailbox is similar to the mailbox at your home. any email messages sent to a nonexistent account on your domain will go to this address.com. you can give forward. . Password: Click the icon to change the mailbox password. E-mail 9. Mailbox quota is not related to the site disk space quota. click the Edit icon next to the name of the mailbox. this particular message will arrive at webmaster@example. 9. click add new mail resource: . To change your mail quota. 9.2 Configuring a mailbox To configure a mailbox. However this can’t be increased over 2 gigabytes of space with any email account.Choose mailbox from the drop-down list and click next: . If someone sends an email to support@example. However the webmaster email box works as normal and counts towards your total email box limit. If no account were marked as catch all.At the bottom of the page that appears. Catch All: If it's on. mail auto responder. In this case.Enter the name and password for the new mailbox and click submit: NOTE: If you want your mailbox to work as a forward and mail auto responder at the same time.1.com is marked as catch all. your mailbox will forward all incoming email to another address and send responses to senders. enter its new size in megabytes. which doesn't exist. You will see the list of its properties on the right: Quota: Change the quota for this specific mailbox.9. mailbox and auto responder the same name within one mail domain by following the same steps you used to create an email address. IMPORTANT: The postmaster email box is a mail box which you can neither delete nor change its quota. When mail is sent to your email address it is delivered and stored in this email mailbox.On your control panel page. click e-mail.1.com. do the following: . You will be presented with a drop down list in which you can use to choose mail forward. Example: your mailbox webmaster@example.1 Creating a Mailbox To add a new mailbox. 44 . this message would bounce back to the sender with an error notification.

2 Configuring email clients 45 .com.1.domain. Only use this if you do not want to receive messages.2 Change password from the login page If you go to manage. 9. .4.Click on the email box for which you would like to change the password.1.com there are a few options so you can change your email box password as well as log into your web mail. 9. Discard all incoming mail: Turn this on only if you are absolutely sure you don't need all your incoming mail. 9.Web Mail: If you click the launch button. first switch catch all off. .4. Senders won't receive “undelivered mail” notices. You can also turn it on when you are going on vacation.1. .From the control panel. click the email icon. . Delete: Delete the mailbox. a new browser window will open our webmail interface.You will have options on the right hand side.3 Changing mailbox password 9.ixwebhosting. This is where you will send and receive you email.Select the domain in the drop down box at the top and click go.You will see an icon which says password there you will be able change your password. Trouble Ticket: This will open the help desk to report any issues you have been having with your email. . This can also be accessed at mail. NOTE: To delete a catch all mailbox.1 Change password from the control panel Change email box passwords.

To configure email in Outlook 2003: . email address and password.The program will prompt you for the email password.Note the mail server address. 46 . enter the name you would like your messages to appear from.Note the mail server address.Check the remember password box to avoid entering it every time you check or send email.2.Start Outlook 2003 and either follow the install wizard or go to the tools drop-down menu and select accounts. if you have more than one. . . .3 Configuring Outlook 2003 To find your email information: . .Enter the mail server address. . 9.From your control panel click the email icon.2 Configuring Outlook Express To find your email information: .Click “add” and select mail.Select the domain.Select the domain. . . if you have more than one.Your incoming username will be your full email address.Select to setup POP3. . 9.domainname. .From your control panel click the email icon. . .Enter the mail server name for both incoming mail and outgoing mail.2.In the drop-down box.Click finish to save settings. For the example we will use POP. .Start Outlook Express and either follow the install wizard or go to the tools dropdown menu and select accounts. enter your email address and click next to proceed.From your control panel click the email icon. email address and password. .Make sure to enter the full email address in the account name field. if you have more than one.When the wizard starts.Enter the name you would like your messages to appear from.On the page that shows.Start Thunderbird and either follow the install wizard or go to the tools drop-down menu and select accounts.com or the direct mail server address. . .Enter the mailbox password in the password field.Enter the name you would like your messages to appear from . the first time it tries to connect. which is either mail.Click “add account”. . the settings are very similar.You can setup either POP or IMAP mail service. .2. .Note the mail server address. . To configure email in Mozilla Thunderbird: .Select the domain. choose POP3 as your incoming server.9. To configure email in Outlook Express: .Enter your email address. . . email address and password.1 Configuring Thunderbird To find your email information: . . .Enter your email address. .

com or the direct mail server address for both the incoming mail and outgoing mail.1 Creating a Forward To create a forward. 9. do the following: .At the bottom of the page that appears. do the following: 47 .2 Configuring a Forward To configure a forward. Click finish to save settings. Then select the very last option to log on to incoming server before sending mail. . - Choose mail forward from the drop-down list and click next: - On the page that appears. Enter the mail server address.3. Remote e-mail address: The address your mail will be forwarded to.Select the domain in the drop down box at the top and click go. . Click ok to more settings. which is either mail. Local e-mail address: The address your mail will be forwarded from.domainname. Select my outgoing (SMTP) server requires authentication. 9.- Enter your full email address for your user name Enter your account password.3 Forwards You can have any or all your email forwarded to an outside email account. Click more settings and then outgoing server.From the control panel.3. click Add new mail resource. 9. click the email icon. create the forwarding rule. Test the connection to see if you get everything is setup correctly.

Select the domain in the drop down box at the top and click go.Select the domain in the drop down box at the top and click go.ezmlm. If this forward wasn't marked as catch all.- From the control panel. . The mailing list feature is implemented through EZMLM mailing list manager (www.org).From the control panel. . do the following: .4 Mailing lists Mailing lists allow you to send mail to multiple users. click the email icon.1 Adding a mailing list . this message would bounce back to the sender with an error notification. Catch All: If this is on. Delete: Click the trash can icon to delete the forwarding rule. . . . which doesn't exist. If you mark this forward as catch all. 9. this particular message will still arrive at webmaster@example. Example: You have a forward from president@example. Remote: Any local or external address your mail is forwarded to. any email sent to a nonexistent account on your domain will be forwarded to the remote addresses.3 Forwarding to multiple addresses To add more than one destination address to a forward. 48 .com. .Click the edit icon in the remote field. incoming mail will be forwarded to webmaster@example.com. .At the bottom of the page that appears.Choose mailing list from the drop-down list and click next: - Enter e-mail address: This is the e-mail address from which mail will be forwarded to subscribers.4. 9. . Click on the email box for which you would like to change the forward.com. click the email icon. If someone sends an email to support@example. then click add new mail resource.From the control panel. Select the domain in the drop down box at the top and click go. This will open its properties on the right: Local: The local address your mail is forwarded from.This will open its properties on the right.Click on the email box for which you would like to change the forward.3. Trouble Ticket: This option opens the ticket center where you can get technical assistance with any email problems.com.Enter another destination address. click the email icon.com pointing to webmaster@example. 9.

.Click the trash can icon to the right of the subscriber you would like to delete or click the remove all icon to remove all subscribers. 9. .You can add moderators as you see fit.This will open its properties on the right.Click the add icon to the right of moderators.Select the domain in the drop down box at the top and click go. .4. .2 Configuring a mailing list 9.4.This will open its properties on the right. . .You will have the option to add a single subscriber or a batch of subscribers one per line. If you need to use an existing address. first delete the resource that uses it.Click on the Mailing list you would like to edit subscribers of.3 Adding subscribers to your mail list To add subscribers to your mail list: . 49 . click the email icon.Click the edit icon to the right of subscribers. .4 Removing subscribers To remove subscribers from your mail list: .From the control panel. 9. .5 Adding moderators to your mail list To add moderators to your mail list: .Click the add icon to the right of subscribers. . click the email icon.4.Click on the mailing list you would like to add a moderator to.This will open its properties on the right. .From the control panel. . . 9. .Important: You can only enter a new e-mail address. click the email icon.From the control panel. .Select the domain in the drop down box at the top and click go. .Select the domain in the drop down box at the top and click go.4.Click on the Mailing list you would like to add subscribers to.

Click on the mailing list you would like to remove moderators from.9.From the control panel. Block Archive - You can prohibit the overall access to the archive and authorize only moderators to get in. No editorials.4. no missing messages.7 Securing your list Mailing list software is notorious for allowing its members to get inundated with spam if configured wrong. subscribers can later retrieve messages from the archive.Click the edit icon to the right of moderators. Digests contain each message as it was sent out by the list.Select the domain in the drop down box at the top and click go. Digest is sent out when a predetermined time or traffic limit has been reached. digest subscribers are automatically given the same privilege. . This will attempt to describe the different elements of the configuration to assist with securing your mailing list. For instance. If the list owner has chosen to restrict posts and archive access to subscribers. or who just want to see the discussion of a specific question can retrieve a specific set of messages from the archive. click the email icon. .4. Instead of sending separate messages. 9. Receiving digest is very convenient for users who want to follow a list. This way.Click the trash can icon to the right of the moderators you would like to delete or click the remove all icon to remove all moderators. . 50 .This will open its properties on the right. . all messages sent to a list are kept archived. it sends out a collection of messages ordered by digest subscriber’s collections of messages. Digest - The digest is a special kind of mailing list extension. subscribers who haven't been following the list for a while. but not to participate in the discussion. Archive - By default. .6 Removing moderators from your mail list To remove moderators from your mail list: .

one should just reply to the message. You use the same commands to work with digest as you do when you work with the main list.com. Subscription confirmation - Usually an applicant for subscription (your_mailinglist-subscribe@domain. If you want the subject line of each message that does not contain it. This verification mechanism tests if the person at the subscription address really wants to be a subscriber. to include the prefix. recipient's address is added to the database and he becomes a subscriber.- From the subscriber point of view. the digest list for the mailing list your_mailinglist@domain. To confirm it. The only difference is that you use your commands with 'digest' indication. List subscribers 51 . When it is done. This just indicates if the user is required to confirm their unsubscribe request. You can always include or exclude confirmation from the subscription procedure. Unsubscribe confirm - Unsubscribe confirmation is basically the same as the subscription process.com) is sent a confirmation request. Non-subscribers' requests will be rejected. - Prefix - Check "no prefix" to prohibit adding prefix to the subject line of each message that does not already contain it.com is called your_mailinglist-digest@domain. place the text in the file DIR/prefix Guard Archive - Here you can restrict the access to the mailing list archive by allowing only subscribers to retrieve the archive.

For example. you can allow a remote administrator to get it. or after 27 hours. file name. and contents of the file are added to the “Reply-To:” address. messages. On a message moderated list. just send a message to mailinglist@domain. In reply to this command. With this switch. since it has to be read and approved by at least one moderator before being sent out to the subscribers. The remote administrator can edit any file in dir/text/ by sending an e-mail containing the new text to edit the file with. Text file - Here. optionally with an explanation from the moderator. Still. one must know its name. If it is rejected. A “cookie” based on the date. If the list is called mailinglist@domain. but not modify the message. ezmlm sends a message with the file and editing instructions. This is however recommended as it will stop your members from receiving spam. you can allow remote administrators to edit the text files that make up most of the ezmlm responses. listing this file allows the remote administrator to see recent additions and removals. are sent to one or more moderators. Also. Message moderation - The list owner may set up the list to be message moderated. it is e-mailed back to the sender. Remote administrators can list this log or search it for specific entries.com). it is sent to the list unmodified. The subscription log stores entries for each modification made to the subscriber database. Posts from addresses other than moderators 52 . instead of going directly to the list (to send messages to the list. The cookie becomes invalid as soon as the file has been changed. whichever is shorter. the cookie can’t be used to edit any other file. If the message is accepted.com. They can accept or reject. Replies are sent only if the target address is a remote administrator. On moderated lists it may take a little longer for the message to reach all the subscribers. Only files where editing seems reasonable are included in the list.- Mailing list users are not allowed to list the addresses of all subscribers. even if the other file has exactly the same contents. ezmlm replies to the -edit command with a list of the files in dir/text/.

remote administrators may have the right/ability to list subscribers. Enables remote administration - A remote administrator is an address with the rights to do certain administrative tasks remotely by e-mail. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended. Request address is serviced - Enables/Disables the -request command. search for subscriber addresses by name. This way you don’t have to send the command in the email address itself. Depending on how the list is configured. users will be required to request to the remote administrator in order to retrieve mail list archives. For more information on this. so they will only receive messages posted by moderators. archive will be accessible only to the remote administrator. The –request allows commands to be sent in the subject/body of an email. add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands. Subscription moderation 53 .- Here you can disable posting by subscribers to the mailing list. refer to the ezmlm documentation on the ezmlm-request command. Respond to admin - If you enable this function. Otherwise.

This is done by our administration staff only through our 24/7 Help Desk. - You can set up your mailing list to allow posts from subscribers only. Subscription to these lists is identical to the process described above.Select the domain in the drop down box at the top and click go. where bounces are collected)? 9.com to the same mailbox.5.com is created. In this case posts received from non-subscribers will be rejected and sent back. he replies to the “Reply-To:” address. 9.4. The user also wants to be able to receive mail from information@domain. 9. What application is being used to send your messages? Which email address. .8 Requesting white listing If you are using the ezmlm mail list or if you have a web based mail list script and you notice trouble there may be a simple solution. How many messages will you be sending to send per hour/day/week? Describe your policy regarding the treatment of bounced messages.5 Mailbox alias A mailbox alias is a way of having mail arrive to a mailbox other than or in addition to the mailbox it was being sent to.At the bottom of the page that appears. For instance.- Mailing lists may use subscription moderation. i. User posts only. It is like having 2 email addresses assigned to the same mailbox. If you have a mail list or a script that is sending more than 300 messages a day there is a possibility you may need to be white listed on our mail servers. .1 Adding/Removing a mailbox alias To add a mailbox alias: . will be shown as the return-path in list messages (the address. If you feel this needs to be completed please place a ticket providing the following information and the administrators will take your request into consideration.From the control panel click the email icon.Choose mail alias from the drop-down list and click next: 54 .e. except that after confirmation the request is passed on to the list moderator. an email address info@domain. One becomes a subscriber only after his request has been approved by a moderator. click add new mail resource: .

. .Select the domain in the drop down box at the top and click go. do the following: . click add new mail resource: .Use this form to compose an auto response message: 55 . Whenever a message arrives in a mailbox.This will open its properties on the right.6 Mail auto responders 9.1 Adding an auto responder An auto responder is a mailbox attribute.Click the “trash can” icon next to delete.Select the domain in the drop down box at the top and click go.From the control panel click the email icon.To remove a mailbox alias. .6. do the following: . 9.Click on the mailbox alias you would like to remove.From the control panel click the email icon. . To add an auto responder. the system will immediately send a uniform response back to the sender. .At the bottom of the page that appears. .

. 9. . do the following: . 9.1 Login from the control panel Login from the control panel: . . .From the control panel click the email icon.Click on the corresponding auto responder. . . . .Send a Copy To: The option e-mail address to which copies of response messages will be e-mailed.1 How to use 9.Click on the auto responder which you would like to remove.Click the edit icon next to message.1. Subject: The subject of the response message Message: The body of the response message 9.com.7.This will open its properties on the right.From the control panel click the email icon. You will see an option to access your webmail account.2 Login from the login page Login from the login page: .6.6.This will launch the webmail interface in a separate window.Click the “launch” icon to the right of webmail. .Select the domain in the drop down box at the top and click go.Click the “trash can” icon next to delete.7 Webmail 9.Select the domain in the drop down box at the top and click go. .7. do the following: .This will open its properties on the right.From the control panel click the email icon. . .1. 9.ixwebhosting.Click on the email box which you would like to login to.3 Removing an auto responders To remove an auto responder.Select the domain in the drop down box at the top and click go. 56 .7.Go to manage.2 Editing an auto responder message To edit an auto responder.

Due to this protection. which is the port most mail servers and mail clients use by default for outgoing mail. ISP‘s have instituted new tactics to prevent the sending of unwanted messages on their networks.2 POP before SMTP The reason you get the error message: “sorry. − This can be accomplished from the WebShell utility on your control panel.2 Other webmail clients Many other webmail clients and services will work with our email service. This will not affect the appearance of your email.8 Troubleshooting 9. .You can login your webmail directly at the URL mail. Webmail clients such as horde and squirrel mail need to be installed in your web space to work. . in your browser.8. − Select the file you uploaded and then select the uncompress option to the right.The downloaded file needs to be uploaded to your hosting account.3 Login directly to webmail Login directly to webmail: . If you have any problems configuring your email client or if you should have any other questions regarding this feel free to contact us. being used by spammers to send unwanted messages. This protection is called “POP-before-SMTP” and is for the benefit of your domain. it will not be possible for a spammer to use your mail server to relay their unwanted messages.8.9.7. and use this for your outgoing email. One of their methods is to block port 25. replace “domain” with your domain name.domain. WARNING: This will replace any existing files by the same name.com. We highly recommend that you contact your ISP and request their outgoing mail server information. 9. go to the location that you uncompressed the file. . that domain is not allowed to be relayed through this MTA” when trying to send email is commonly related to an anti-spam protection we have in place on our network.You then need to extract or uncompress the downloaded file. These can be installed the same as any other php application. Sadly at this time there is no “trust” system in place that would allow certain email providers to be granted access.1. This block is intended to allow the ISP to regulate what email travels across their networks. The best option for this situation is to contact your ISP who may be able to remove the block or give access to their email server for outgoing messages.1 Port 25 Block With spam on the rise and many compromised computers. that domain isn’t in my list of allowed rcpthosts” or “sorry. 9. 9. 57 . This will usually start the install process. it does unfortunately affect the legitimate people who simply want to use another email server to send their email.7. including home computers. It merely facilitates the starting point for the piece of mail. While this is a very good way to help eliminate random spam sources.You will then. as an outgoing mail server is not unlike a postal mail drop box.

9. you will receive a bounce-back message.3. For a certain period of time after you check for mail.8. Postmaster block . Some customers have decided (but are not required) to stop sending mail to AOL and other major mail services altogether to prevent further issues. Currently the following providers are honored AOL.1 What is Spam? Email spam usually pertains to unsolicited commercial messages sent in bulk by people you don't know although there are exceptions to this rule. SpamCop – This service provides list of IP addresses of known spam sources.3 Postmaster block 9." the term is both a noun (the e-mail message) and a verb (to send it). you are authorized to send email through your mail server.8. "gray mail" and just plain "junk mail.9 SPAM 9.9. 58 . Juno and UUNet. 9. 9. They maintain email addresses that are used as spam traps. When sending mail you first have to login to your email server. this usually happens when you check for new messages. which can be opened in WordPad or other text editor. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Also known as "unsolicited commercial e-mail" (UCE). "unsolicited bulk e-mail" (UBE).1 How to get unblocked A customer must agree to stop causing spam complaints before the block may be removed. Currently the following providers are honored AOL. 9. Whenever you are blocked by this system.We honor spam complaints sent from individuals and a few different providers.You can still use the SMTP service that comes with your account.2 How we fight it Spam has become a part of life for anyone who has an email account.8.3. You must place a ticket in our 24/7 Help Desk and our system administration team will review your request to have your IP removed from the blacklist.simply login again to your mail server (check your mailbox for new emails) and you will then be able to send again. but we are taking steps to lessen the amount of spam received. Clicking the link will allow you to download the original complaint message. If these addresses receive a message it is almost guaranteed to be spam as these addresses are not used or public. Spam is mostly used to advertise products and sometimes to broadcast some political or social commentary. Due to the fact that computers are not human detection will never be perfect.9.1 What is it? We honor spam complaints sent from individuals and a few different providers. The message instructs the blocked party to visit a link to the actual message sent. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Juno and UUNet. E-mail that is not requested is SPAM no special criteria needed. As soon as you receive the same error message .

In the box below. 9. 59 .Highlight “check messages when they arrive” .On the window that pops up. the folder you set up in steps 3 and 4.Give the filter a name (such as “spam”) and click on the down arrow of the drop box that currently says “subject”. Find “customize…” at the bottom of the list and click on it. if any of the sending servers are blacklisted.Click “finish” (NOTE: Make sure that there is a check in the box to the left of the rule you just created and click ok. .From the outlook menu list click on “tools” and select “rules wizard” or “rules and alerts” . . if the body contains any of a list of forbidden words. click on the underlined words “specific words” .Right click with your mouse on the inbox folder and from the popup menu select “mew folder” .Click “next” . We are in the process of developing a more advanced method for spam detection and blocking and we hope to have these systems available as soon as possible. . A wide number of tests are provided.2 Thunderbird Spam Assassin Filters .1 SpamAssassin filters in Outlook Express .9.Start Thunderbird. enter “X-Spam-Status: Yes” (without quotes) and click the “add” button (be sure you leave a blank space between the colon and the word Yes) .Click “next” .) .From the folder list.3.9. 9.3 How to reduce There are multiple options available to help control spam email. Each test adds to a message's overall spam score. including checks to see if the sender and recipient address are valid.Select “start from a blank rule” .This should move much of the spam you receive to the spam mail folder where you can review and delete it.9. This will discuss the setting up of spam assassin filters and built in spam filters of Outlook Express and Thunderbird.Click on “new” .) . if the message dates are valid.For the name of the folder enter “spam mail” and click ok .Click on or select “inbox” in your mail folders (NOTE: you may have to turn on folder view if it is not already on to select the Inbox folder.A new option box will open. You can download and install many different spam filters for your home email client. and so on.Click “next” and “next” again and for the name of the rule enter “spam marking” .Go to the tools menu and click on “message filters…” .In the space below.3.Scroll down and look for the line “with specific words in the message header” and place a check in the box to the left of it. 9. messages over a certain user-defined threshold are marked as spam.Start Outlook Express . click on the underlined word “specified” . . click “new” to create a new message filter for spam.SpamAssassin – This system works by "scoring" each e-mail message against a range of tests designed to identify if that message is spam or not. scroll to and select the folder spam mail.Look for “move to a folder named” and place a check in the box to its left .

9. Click the check box next to “move to folder” and select the folder that you want to move spam to. . . type yes. you can close the window and you’re done! This should move much of the spam you receive to the spam mail folder where you can review and delete it. click on this option .9. Click on the “add” button next to it. click on the arrow again and choose it from the list.3.- - In the pop-up window. In the 3rd box. and it will move it to the box below.Click the check box which says trust junk mail headers set by: then in the drop down box which is next to it select to use spam assassin.Click on tool you should see an option for junk mail controls. 60 .Go to tools in the top navigation bar. If it doesn’t automatically change the first drop-down box to “X-Spam-Flag” that you just added.Start Thunderbird. Click OK.3 Junk mail controls in Thunderbird Thunderbird has a very good built in spam filter that is trainable and will catch most spam messages. under “new message header:” type X-Spam-Flag. Click “ok” Your new filter should show up in the list now. .

Then select the database name. To access the MySQL database settings page: . 10.3 Changing MySQL disk quota To change MySQL disk quota: . 10.Click the 'add user' button.1 MySQL 10. Click the 'finish' button at the bottom when you are done. access. When this completes.1.Enter the name for your new database along with a description of the database.Click the 'add' icon next to the words 'add database' . . it will return you to the same page. You have now successfully created a MySQL database and user. click the 'MySQL Server' icon.2 Creating MySQL databases To create MySQL databases: .1. you will need to create a user name and password.Click the 'MySQL Server' icon. click 'next'. . and process stored data.1 Hosting MySQL databases MySQL is a database management system.Click the 'MySQL Server' icon.10. When you are finished.Now. Databases SQL or "Structured Query Language" and is a commonly used way to access databases.From the control panel. Enter this same password again in the 'confirm password' field and assign a role for this user. Host Name: The domain name and IP address of the database server Port number: MySQL 3306 NOTE: If you have problems accessing phpMyAdmin from here. It allows you to add. try the main phpMyAdmin icon on the control panel.1. . . You may now add additional users or grant privileges to users of other databases. 61 . 10.

At this screen you may set the new database quota.1.At the bottom. .1.In the 'database users' field. This can also be used to create and restore Mysql backups.Click the 'MySQL Server' icon.Create a new user name along with a password and confirm this password.Click the empty box to add a check to each privilege you would like to grant to the user.- - Choose the database name that you would like to change the quota for and click the 'edit' icon that appears to the right of the database name.4 Adding/Removing MySQL users To add a MySQL user: . 10. . . 10. . . . . you will see the current amount of space the database uses and current disk quota set for this database.” 62 . . select the user that you would like to change the password for .Click the "pen & paper" icon that appears to the right of the user name. 10.Click the 'MySQL Server' Icon.Click “Built in phpMyAdmin control panel.6 Changing user permissions To change user permissions: .Click the database name. . .1 Editing MySQL databases To edit a MySQL database: .2. 10. In the 'quota' field. . Click on the "pen & paper" icon to the right of this.Click 'change'. .Click the database name. select the user that you would like to change the privileges for and click the 'edit' icon that appears to the right of the user name.Click the 'MySQL Server' Icon.Enter the new password and confirm.In the 'database users' field.Click the “trash can” icon next to the username and confirm to remove it. To remove a MySQL user: .This will bring up the database settings page.Click the 'MySQL Server' icon. click the 'add' icon.Click 'submit'.1.Click the specific database name that you would like to edit. Click 'submit' when you are finished.This will bring up the database settings page.Click the 'MySQL Server' Icon. .2 phpMyAdmin Phpmyadmin is a common tool used to view and edit the content within your databases. 10. .5 Changing user passwords To change user passwords: . Choose a user role and click 'add'. .

. 10. . You may also choose a compression format.Click the 'Browse' button to select the backup file from your local computer. 63 . 10. .Click go 10.Click the 'export' tab located near the top of the screen.Click the specific database name that you would like to restore from a backup. .Click the phpMyAdmin icon on the control panel.Click the database name on the left-hand side.Choose your preferred format type and any options you would like to apply. click the database name in the drop down box.Click the 'Import' tab located near the top of the screen. you can make changes to the database such as creating/removing tables and editing data.At the bottom. .Click the 'PgSQL Server’ icon on the control panel.1 Hosting PostgreSQL databases In addition to MySQL. Click on the database name to the left. .3.On the left hand side. .2 Creating PostgreSQL database To create a PostgreSQL database: .Click the 'MySQL Server' icon.3 Restoring backups To restore a database: . check 'Save as File' and create a name for the backup.2 Creating backups To create a backup: .2.Click the specific database name that you would like to create a backup of. .NOTE: If you have problems accessing phpMyAdmin from here. .Click the phpMyAdmin icon on the control panel. . Host Name: The domain name and IP address of the database server Port number: MySQL 3306 10.3.Click go . the backup file may automatically download or your browser may prompt you to save the file. From here.Depending on your browser's settings. . you may also create PostgreSQL databases.2.3 PostgreSQL 10. try the main phpMyAdmin icon on the control panel. .

Click the 'PgSQL Server’ icon on the control panel. .At the bottom. you will see all created users. When finished.Click on the specific database name that you would like to edit.Near the bottom. .Enter the new password and confirm it .3.Enter the desired quota. . . . . try the main phpPgAdmin icon on the control panel. 10.Near the bottom.3.4. Choose an owner for the database from the dropdown.Click the 'Add User' icon at the bottom.4 Adding/Removing PostgreSQL users 10.Click 'Built in phpPgAdmin control panel'. you will see all created users. click the "trash can" icon that appears to the far right of the user name. 10. 10.3. 64 . Click the "Pen & Paper" icon located to the right. click the "Pen & Paper" icon located to the right of the user name. Assign a name for the database.Click the 'PgSQL Server’ icon on the control panel.1 Adding PostgreSQL users To add PostgreSQL users: . . 10.- Click the 'Add Database' icon.Enter a desired user name and password and confirmed the password. .5 Changing passwords To change PostgreSQL passwords: .1 Editing PgSQL databases To edit a PgSQL database: .Click the 'Add' button.To delete a user. .Click the 'Submit' button.4.Click Change 10.3 Changing PgSQL disk quota To change the PostgreSQL disk quota: .To change the password. . .Click 'Yes. . NOTE: If you have problems accessing phpPgAdmin from here.Click on the database name that you would like to change the quota for.Click the 'PgSQL Server’ icon on the control panel. .4.Click the 'PgSQL Server’ icon on the control panel. you will see the current disk space used and the total disk space the database can occupy. .2 Removing users To remove PostgreSQL users: . . you can make changes to the database such as creating/removing tables and editing data.4 PgSQL 10.3. click the 'Submit' button. Click on the database name to the left From here. I agree with the above' to confirm.3.Click the 'PgSQL Server’ icon on the control panel.

10. 10. Click the 'edit' button that appears to the right of the database name that you would like to edit.one for each database format.Click the ODBC icon on your control panel page. When you are finished.5.1 What is ODBC? ODBC . .Click the 'add' button next to 'add new MS SQL login' . 10. You can create a DSN (date source name) records based on ODBC drivers to access databases of different formats under Windows plan.2 Creating a new DSN record To create a new DSN Record.At the bottom.5.Click the 'MSSQL Server' icon on the control panel.2 Creating MSSQL databases To create a MSSQL database: .6. It supports a superset of SQL. and the list of available ODBC drivers will show.Enter the desired database name. 10. click the 'submit' button. . ODBC makes it possible to access any data from any application by means of ODBC drivers . click the 'add' button next to 'add database' .Set the desired quota then click the 'submit' button 10.Open Database Connectivity is a standard database access method developed by Microsoft Corporation. you will see all existing databases.Click the 'MSSQL server' icon on the control panel. Next.3 Adding MSSQL database users To add MSSQL database users.4 Changing MSSQL disk quota To change MSSQL disk quota. select the user from the dropdown that you would like to associate with this database.Enter the desired login name then enter the desired password twice.5.5. do the following: . click the "pen & paper" icon .At the bottom under the 'MS SQL databases' heading.6 ODBC 10. do the following: .10.In the 'database quota' field.5 MSSQL (Windows plans only) 10.1 Hosting Microsoft SQL databases Microsoft SQL Server is a relational database management system produced by Microsoft. . do the following: .6. 65 .Click the 'MSSQL Server' icon on the control panel. click the 'submit' button. . When you are satisfied.

On the page that shows.Edit the DSN records in the form that appears. Forms are different depending on the DSN type: Enter the second part of your full DSN name in the DSN field. Directories and file names must include paths relative to your home dir root.Click update 66 . .6.3 Editing DSN records To edit a DSN record.- Click the Add icon next to the DB driver you need. . in the “Your DSN” section. . click the edit icon next to the DSN record you need. do the following: . (the SourceDB field should include the name of the database and the extension). - Click Create 10. NOTE: The first part of your full DSN name is your Windows login.Click the ODBC icon on your control panel. Fill the form that appears.

In the Your DSN section.Click the ODBC icon on your control panel. . 67 . do the following: . click the “trash can” icon next to the existing DSN to delete it.6.4 Deleting DSN records To delete a DSN record.10.

8/index. The c5 would represent the control panel which you are on.1 Providers There are many SSL providers that will provide you with a dedicated SSL certificate for your domain.modssl. SSL works by using a private key and public key to encrypt data before it is transmitted. 68 .11.html 11. go to http://www. For dedicated SSL you must purchase your own SSL certificate and have a dedicated IP address to run the SSL server on. To read more about what is SSL and how it works.ixwebhosting.2 Installing an SSL certificate To install an SSL certificate . 11.1 What is SSL? SSL (Secure Sockets Layer protocol) is a standard for transmitting confidential data such as credit card information over the Internet. Thawte Go Daddy Verisign CAcert Rapid SSL 11. SSL 11. Dedicated SSL certificates are not free so they are usually something only used if you were going to process credit card transactions or transmit sensitive information. . These providers range in price and popularity depending on the provider. at the other end the matching key decrypts the transmission.org/docs/2.com/.Select the domain for which you wish to install the certificate.2 Shared vs. Here are a few of the current providers worth looking into.1. Shared SSL uses a certificate we provide to secure multiple sites. Most true business sites support this feature to increase security during data transmissions over the Internet.Click the SSL icon on the control panel.c5. This is the standard minimum security level for an internet business. This is done for both you and your customer’s safety. With shared SSL you usually get a secure URL like https://domain. You can find this information by clicking on the magnifying glass icon under SSL inside your hosting account control panel. If you are going to transmit sensitive information via a webpage it should be protected. Dedicated SSL With a shared SSL certificate you get the benefits of SSL with out the costs that are usually associated with setting up a SSL server.1.

Click the generate link at the top of the form that appears.Click the SSL icon on the control panel. To use our shared SSL: .The secure certificate would look like this domain.If the icon is currently off then click the button under the shared SSL column to turn it on. .Click the SSL on your control panel page. do the following: .1 Using our shared SSL certificate You can use our shared SSL certificate instead of purchasing a certificate of your own.Enable the SSL for the requested domain in the list. not trusted certificate authorities. .- You can install a shared SSL certificate or a dedicated SSL certificate. Thus. it is free and doesn't require a dedicated IP.com. they will get an "unknown certification authority" warning window. while still belonging to an equally trusted Certificate Authority. 69 . Unlike a regular SSL certificate. 11. .C*. when visitors enter your site. To generate a new temporary SSL private key and certificate.2.2.ixwebhosting. . You can’t have both shared and dedicated SSL certificates installed. 11.2 Creating a temporary certificate The only difference between temporary and permanent certificates is that temporary certificates are generated by your control panel.

70 .- Click on generate a temporary SSL certificate and certificate request.

Don't lose this key. Don't make changes to the data if you are not sure about the purpose of these changes. It must be stored in a secure place where it is inaccessible to others. Use this request if you want to get a permanent SSL certificate from a trusted Certificate Authority. you will need it if you get a permanent certificate.- Once you have the needed information filled in click on the submit button. This data will be used to generate the certificate. NOTE: You must remember to click the submit query link once you have relayed the information to the certificate authority. such as Thawte or VeriSign. SSL server private key: This is the secret key to decrypt messages from your visitors. SSL certificate signing request: It includes the details that you submitted on the previous step. 71 .

The previously created signing request completed above is submitted to CAcert: - CAcert provides the full server key to install: 72 .2.org. cacert. not any other party.3 Acquiring a permanent certificate There are many providers who can provide a SSL certificate. however for this tutorial we are going to use a free certificate provider.Temporary SSL certificate: It validates your identity and confirms the public key to assure the visitors that they are communicating with your server. 11.

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Click the SSL icon from the control panel.

NOTE: After generating a CSR do not hit the on button because you will have to generate a new key from your provider. Once inside of the control panel you will click on the edit button

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The certificate in this example has only one certificate, this is usually the case with a previously generated certificate request. Some providers will also give you multiple keys such as Go Daddy and Verisign

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Once the certificate file has been pasted correctly select the upload button. This should be the last step. If you have installed your SSL certificate correctly you should see the information issued by your provider: NOTE: It can take a few hours for the changes to start working.

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Many are php or asp based and most can easily be installed. So after you disable/enable it. WARNING: Assigning a previously created MySQL database for use by osCommerce will clear contents of all its tables. Creating an online store There are many different shopping carts systems available. catalogs. osCommerce uses MySQL databases to store your commercial data. The databases used by osCommerce will show among your MySQL databases marked “Locked By osCommerce. 76 . It only explains how to install and access the integrated estores from your control panel. 12.1 Preinstalled osCommerce Your control panel comes with a one click install on-line store builder. 12. etc. NOTE: After initial setup the shopping cart is functional but not operational. databases. This option resets the configuration file using the current hosting settings and restores the osCommerce files from the bundle. NOTE: Switching off or editing your osCommerce can permanently remove all your osCommerce settings.12. you will have to configure it from scratch.2 osCommerce controls ON/OFF: Enable/disable the resource. For instructions on how to operate your on-line shop visit the manufactures website. . This is done to restrict public access to osCommerce configuration. etc. EDIT: Click the icon in the case that you somehow corrupted the templates and want to get them fixed.1 Setting up osCommerce To set up osCommerce online shop. until the store is fully configured and setup with a merchant account. do the following: .Create a database and a user. 12. such as products. We provide oscommerce to our customers which can be installed at the click of a single button." You can manage osCommerce databases with any MySQL GUI client or the built-in phpMyAdmin control panel. It can also be useful if you have just set your e-shop to use a SSL certificate.1. called osCommerce.On the page that shows enable osCommerce for the online store domain.1.Click osCommerce on the control panel. This document is not a storefront management guide. . NOTE: You should set password protection on your "admin" directory using the Htprotect utility.

(NOTE: This will remove any files or folders with the same name and location. . Open source shopping carts such as Zen Cart.3 More information For more information refer to the manufactures website: http://oscommerce.1 Setting up other shopping carts Our hosting packages will support most of the popular shopping cart applications.com/catalog in your browser and it will start the installation. − Select the file you uploaded and then select the uncompress option to the right.2. 12. − Navigate to the folder where you would like to install the application. Setting up a shopping cart from scratch is not for everyone. Most of the time there are installation instructions available in the downloaded file.1.You then need to extract or uncompress the downloaded file.2.2 Shopping cart options 12. It is always best to check the system requirements for the shopping cart software which you want to install prior to attempting installation. ADMIN: Click the icon to go to your osCommerce administrative panel. You can always contact us if you need specific compatibility information.com/ 12.2 How to setup Shopping cart applications such as Zen Cart are usually php or asp based and often downloaded as a compressed zip file. it can be time consuming and complicated. External shopping cart services can be much easier to setup and maintain. Providers such as King-Cart are all inclusive and work as a complimentary add-on to a hosting account. 12.) − This will extract the website and install files to a directory with the name of the compressed file.The downloaded file needs to be uploaded to your hosting account. X Cart and Cube Cart are supported on both our Windows and Linux packages. − You will access the domain. − This can be accomplished from the WebShell3 utility on your control panel. 77 . The general flow is as follows: .E-SHOP: Click the icon to go directly to your on-line store.

https://www.1 Ticket center Our support staff can be contacted through our Help Desk. Getting technical support All of our support channels are available 24/7 to assist you. 78 . Contact information can be found on the front page of our website.3 Phone support We have support staff available 24/7 by phone to assist with any account maintenance or technical support issue.pdf 13.com/templates/ix/docs/Helpdesk_IX.13.ixwebhosting. 13. For more information on our Help Desk system. please consult the help desk manual available at the following URL.2 Live chat Our live chat will be happy to assist you 24/7 with any issue. They can be reached from the front page of our website. 13. which can be reached from the 24/7 Help Desk icon on the account control panel or the ticket center icon at the bottom of the hosting account control panel.

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