IX Web Hosting Hosting Manual

June 26th, 2007

Table of Contents
1. Accessing the Control Panel ......................................................................... 6 1.1 How to access ....................................................................................... 6 1.2 Billing system ....................................................................................... 6 2. Control Panel Basics ...................................................................................... 7 2.1 Your temporary index page ...................................................................... 7 2.2 Uploading your site ................................................................................... 7 2.3 Contents of your web space..................................................................... 7 3. Domains ......................................................................................................... 10 3.1 Adding domains ...................................................................................... 10
3.1.1 Registering new domains ............................................................................ 10 3.1.2 Adding domains to your control panel ...................................................... 10 3.1.3 How to turn on/off web and mail services ................................................. 10 3.1.4 Configuring domains ................................................................................... 11

3.2 Removing domains ................................................................................. 11 3.3 Creating sub domains ............................................................................. 11 3.4 Domain aliasing ....................................................................................... 12
3.4.1 Creating a domain alias ............................................................................... 12

3.5 Shared vs. Dedicated IP addresses ....................................................... 13 4. DNS ................................................................................................................ 14 4.1 What is DNS? ........................................................................................... 14 4.2 How to change domain name servers? ................................................. 14
4.2.1 Registered with IX Web Hosting ................................................................. 14 4.2.2 Other registrar .............................................................................................. 15 4.2.2.1 To locate your domain name servers: ................................................. 15 4.2.2.2 To change the domain name servers: ................................................. 15

4.3 How do I create custom DNS records? ................................................. 15
4.3.1 Removing the default DNS records ............................................................ 16 4.3.2 Adding custom A records ........................................................................... 16 4.3.2 Adding custom MX records......................................................................... 17 4.3.3 Adding custom CNAME records ................................................................. 17

5. Creating, promoting and managing your site............................................. 19 5.1 SiteStudio site builder ............................................................................ 19 5.2 Search engine submit ............................................................................. 19 5.3 WebShell file manager ............................................................................ 20
5.3.1 What is WebShell? ....................................................................................... 20 5.3.2 How to use .................................................................................................... 20 5.3.3 How to backup your site .............................................................................. 20

5.4 Webalizer, Modlogan and Awstats ......................................................... 20
5.4.1 Webalizer and Modlogan ............................................................................. 20 5.4.2 Awstats and others ...................................................................................... 22

5.5 Reverse trace route ................................................................................. 22 6. FTP ................................................................................................................. 23 6.1 What is FTP?............................................................................................ 23 6.2 Changing your FTP password................................................................ 23 6.3 Connecting to a FTP client ..................................................................... 23 6.4 How to navigate files ............................................................................... 24 6.5 How to transfer files ................................................................................ 24 2

6.6 FTP sub-accounts (Linux) ...................................................................... 24
6.6.1 What is it? ..................................................................................................... 24 6.6.2 Setting up an FTP sub-account .................................................................. 24

6.7 Virtual FTP ............................................................................................... 25
6.7.1 Enabling Virtual FTP .................................................................................... 25 6.7.2 Add a FTP user ............................................................................................. 26

6.8 Anonymous FTP ...................................................................................... 27
6.8.1 Configure anonymous FTP: ........................................................................ 27

6.9 Anonymous FTP Upload Facilities ........................................................ 27 7. Adding features to your website ................................................................. 29 7.1 Site settings ............................................................................................. 29
7.1.1 Redirect URL ................................................................................................ 29 7.1.2 Directory index ............................................................................................. 29 7.1.3 Directory indexes ......................................................................................... 30 7.1.4 Error pages ................................................................................................... 31 7.1.5 Htprotect / Htaccess..................................................................................... 31 7.1.6 Server side imagemap ................................................................................. 33 7.1.7 Paths ............................................................................................................. 34 7.1.8 Ports .............................................................................................................. 34 7.1.9 MIME types ................................................................................................... 35 7.1.10 Error logs .................................................................................................... 35

7.2 Adding support for dynamic web content............................................. 35
7.2.1 CGI scripts .................................................................................................... 35 7.2.2 PHP scripts ................................................................................................... 36 7.2.3 ASP ................................................................................................................ 36 7.2.4 ASP.NET ........................................................................................................ 36 7.2.5 ColdFusion ................................................................................................... 36 7.2.6 Server Side Includes .................................................................................... 37

7.3 One click install scripts (Linux) ............................................................. 37
7.3.1 Counter ......................................................................................................... 37 7.3.2 Guestbook .................................................................................................... 37 7.3.3 Formmail ....................................................................................................... 38 7.3.4 Chat ............................................................................................................... 38 7.3.5 PhpBB (Linux and Windows) ...................................................................... 38 7.3.6 mnoGoSearch ............................................................................................... 39 7.3.7 Fixing problem scripts ................................................................................. 39 7.3.8 Adding custom CGI scripts (Linux and Windows) .................................... 40

7.4 FrontPage extensions ............................................................................. 40
7.4.1 Installation .................................................................................................... 40 7.4.2 Configuration ................................................................................................ 40 7.4.3 Fixing problems............................................................................................ 40 7.4.4 How to resolve common errors .................................................................. 40 7.4.4.1 No extensions found on server or unable to connect to server ....... 40 7.4.4.2 We80.cnf................................................................................................. 41 7.4.4.3 Forms ..................................................................................................... 41

8. Managing traffic ........................................................................................... 42 8.1 How do I change the traffic limit? .......................................................... 42 8.2 Throttle policies....................................................................................... 42 9. E-mail ............................................................................................................. 44 9.1 Mailboxes ................................................................................................. 44
9.1.1 Creating a Mailbox ....................................................................................... 44 9.1.2 Configuring a mailbox ................................................................................. 44

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..... 62 10........................................8 Troubleshooting .................4..............9................... 47 9...............................3.......4....7.......................... 55 9.9........3...........1..........................................................8.....................................1 Adding an auto responder.......................................................................9............9 SPAM ........................ 45 9...........................................................5 Mailbox alias ... 59 9........................... 57 9.................................2 How we fight it ......................................8......1 SpamAssassin filters in Outlook Express ..........................2 phpMyAdmin............................4 Mailing lists .6 Changing user permissions ..........................................................................3 Changing MySQL disk quota ........4............................. 54 9............................................................ 46 9........ 56 9............................................ 50 9.........................................................................................4 Adding/Removing MySQL users..................... 54 9..............9..... 56 9.. 56 9............................. 59 10...................6.................2 Configuring a Forward ......................................3 Forwards .................6........1....3............. 61 10................ 61 10................................................1 How to use .......................................................................... 48 9..........1 How to get unblocked ........................................... 48 9...................................4..2..........1 Configuring Thunderbird ............ 57 9.........1............................................. 61 10... 45 9... 57 9....... 61 10...... 46 9..........................7..... 49 9......................................1...........................................................2..................................................................... 58 9....... Databases ............1 Port 25 Block ........................1 Hosting MySQL databases ............................................................................................................8 Requesting white listing ..........3.................2 Configuring a mailing list ... 49 9....7 Securing your list .............................5..........7 Webmail...1 Adding/Removing a mailbox alias ......................3 Adding subscribers to your mail list .........................................................1..... 58 9................................................................................................................. 56 9.4................................................................................................................................................1....6.........................2 Change password from the login page .................2 POP before SMTP .........8....3 Removing an auto responders..............1 Login from the control panel...7.6 Mail auto responders ...................................2 Configuring email clients................9................................................................................................1........................4...................3 Postmaster block ............................................................1 Adding a mailing list .................................... 55 9....6 Removing moderators from your mail list ........................ 46 9......3........ 47 9................7................... 62 10..3 Configuring Outlook 2003 .................................................... 62 4 . 56 9................................. 48 9.................................... 58 9.......................2 Editing an auto responder message ..............9..............................4...5 Adding moderators to your mail list.........3 Login directly to webmail .....................8.................................1........ 54 9.......... 57 9...........................................1........................................................2 Thunderbird Spam Assassin Filters ..............................................3 How to reduce ....................2.................. 59 9... 58 9..................4........................................................................3 Changing mailbox password ................1 Change password from the control panel .........................................................................................1 What is it? .....................................................3................5 Changing user passwords . 61 10.....................2 Creating MySQL databases ............................ 62 10...............................1 What is Spam? ........................................................................................... 47 9.........................3 Forwarding to multiple addresses ...............................................2 Login from the login page .........2 Other webmail clients .......... 57 9.. 45 9.... 50 9................1.........................8..2 Configuring Outlook Express .........3.. 56 9...........................1 Creating a Forward........................................................... 58 9.......................1................................... 45 9..........4....1...................7........1 MySQL ............................................................... 49 9............................................................................................................................. 58 9.............................................

................................................................................................. 69 11....3 Restoring backups ........................2 How to setup ........................... 63 10.................2...............3 Adding MSSQL database users ......................4 PgSQL ..............................1 What is SSL? ...............................................1 Adding PostgreSQL users ....................... 68 11..................................................................................3 Changing PgSQL disk quota ..................................................................................... 76 12.........................................1 Setting up osCommerce ...3 Acquiring a permanent certificate ...............................3 PostgreSQL.............. Dedicated SSL ..6..........3 Editing DSN records ........4 Deleting DSN records ............. 63 10.......................3......................................................2 Creating a new DSN record ......2 Creating PostgreSQL database ......... 76 12..........................................................1........................................................................1 Hosting Microsoft SQL databases ..........................................4...................................5........................10..................................................................................2 Installing an SSL certificate..............................1 Hosting PostgreSQL databases.... 68 11............3. 77 13.................. 66 10........................2 Live chat ................4............................................ 64 10........................... 72 12..................5..................2......... 68 11................................................................... 62 10..................3 Phone support .............. 68 11........3......................2 Creating backups .................................................. 65 10............................2........... 64 10...................................1 Using our shared SSL certificate ...1.......6........2...............................................1 Setting up other shopping carts .......................6..........................1 Providers ................................................. 64 10.................................... 64 10...............................................................2 Shopping cart options ..........................................................3..............................................2 osCommerce controls .. 64 10.............................................................1 Editing PgSQL databases................................... 65 10............................................................................... 77 12....................... 65 10.................3.5 Changing passwords ............................. 78 13....2 Removing users ...................1..................................3 More information .................... 63 10..........................................................................................4 Adding/Removing PostgreSQL users .............................. 76 12......2........ 65 10..... 77 12.............. 65 10...............1..1 What is ODBC? ............................................6 ODBC .................................... 68 11...........................4 Changing MSSQL disk quota ................. 78 13..... 65 10...2...................................................3........... 63 10....................................... 78 13.....2 Shared vs......... Creating an online store ....2................................................................................................. 77 12........... 76 12..........................5 MSSQL (Windows plans only) ................5........................... 65 10........ 64 10......................... 63 10..................................6.................1.... 65 10.............................................................. 78 5 .........5..................3............2 Creating MSSQL databases .............................. 67 11.........................1 Preinstalled osCommerce .1 Ticket center ............................ Getting technical support.....................................1 Editing MySQL databases ............................................ 64 10.......................................................................................................2 Creating a temporary certificate ..........................4... 69 11............................................................... SSL .......................................................................2.............................

pdf 6 .2 Billing system All other features of the Billing and Administration System are further explained in our billing manual which is available at the following URL: http://www.ixwebhosting. the control panel can be accessed from the manage button by your hosting account. 1. Accessing the Control Panel 1.ixwebhosting. You can log in to the control panel at the following URL: http://manage.1.1 How to access This manual will focus on management of your hosting account and features.com/templates/ix/docs/IX_Billing_Manual.com/ Once you login.

2 Uploading your site The contents of your website will be placed into a folder that is named the same as your site's domain name. Many of the popular site design programs have built in publishing features that will simplify the upload process. SmartFTP. For instance. It is also highly recommended to make backups of your website and content often. Their names will differ depending on your plan. 2. upload your site using these included features. use their integrated web publishing tools to upload your site.” NOTE: Site publishing tools do not remove your old web content from the server. Control Panel Basics 2. the directory will have all the new pages and the old pages that have not been overwritten. If you publish many versions of a website. The files and folders that compose your site must be transferred to the server. WARNING: If you have a complete website. or an application that does not include a publish feature you will need to use a freestanding FTP client. if you made your site with SiteStudio. FrontPage or Dream weaver. This page is just a default place holder that will be removed or replaced by your website once published or uploaded. a directory for your site is created on the server. If you made your site with a text editor. 7 .1 Your temporary index page As soon as a domain is added to your account.2. For instance. or the built in file manager “WebShell. This directory contains a temporary index page which is accessible from the internet.3 Contents of your web space Your root directory contains several default directories. Whenever possible. yet some of them are common for all plans. which can cause problems. the site may become cluttered with old files. 2. if you used SiteStudio to upload a site with 15 pages and later you published an updated 7 page version of this site. be careful not to overwrite it with a publish command. such as Filezilla.

These files are not essential and can be deleted.conf directory will result in incorrect SSL operation. you may harmlessly delete individual files in these directories. The ssl. Deleting Virtual FTP directories will cause incorrect operation of Virtual FTP. Use extreme caution. Deleting the Logs directory will cause the loss of the web statistics accumulated over the course of your site’s operation. The domain directory Each of your domains and subdomains are located in their own directories. The images directory 8 . The Webalizer or Modlogan directories Each of these directories is created by default or when the stat programs Webalizer and Modlogan are enabled from your control panel. WARNING: Deleting any domain directory will delete your site and all content.Here are some of the directories that are automatically created: The logs directory It contains directories for each site with transfer logs enabled. The cgi-bin directory This is the default location that you place any CGI or Perl applications. The cp directory This folder contains many of the help and example files used as you navigate our control panel. They are named the same as your site's domain name. you will have several such directories. These are the directories where you will upload your . Deleting the ssl. If you have more than one site.conf directory This directory stores SSL pairs for all encrypted sites. However.html files or any other files that you want to make accessible from the Internet. The virtual FTP directory This directory is created when you enable Virtual FTP Server and can be accessed by virtual FTP users to list and download its content. Each such directory contains its own set of log files that are required to write and read the data about all visits to your sites. You can modify which files and folders can be used. Deleting these directories will disable your statistic programs and remove any accumulated site statistics.

Deleting any of the files/folders in your web space can affect the performance of your website.The images folder is the location where the default index page images are placed. 9 .

3 How to turn on/off web and mail services You can turn web and mail services on or off from your account control panel. 3.1. .3.1.You can click the on/off button beside web or mail service to enable/disable it. NOTE: When you first add your domain it will retrieve a new IP address and reset all web content. - Click the “Add new domain” link to add a new domain to the list.1 Registering new domains From the account control panel you can register a new domain anytime.Select the domain from the list and click on the domain name. 10 . - Clicking the edit buttons for either service will let you configure the options for that specific service and domain. this will result in up to 72 hours of downtime during propagation.2 Adding domains to your control panel Once you register your domain you must add it to your hosting control panel. When turned on your site will retrieve a new IP address and reset all web content. Click the “Add a Domain Name” link to start the ordering process. Turning off web service will remove your web content and release the assigned IP address.1 Adding domains 3. From the control panel click the domain icon. . this will result in up to 72 hours of downtime during propagation. WARNING: Please ensure you have a backup of all your web content before continuing. 3.From the control panel click the domain icon.1. To turn on/off web or mail services: . Domains 3.

WARNING: Please ensure you have a backup of all your web content before continuing. Click the domains. or mail services: .Select the domain from the domain list if you have more than one.Select the domain from the list and click on the domain name.1. share a DNS zone.From the control panel click the domain icon. including web site management. 3. web. . You can create as many subdomains as allowed by your plan.4 Configuring domains To configure DNS. subdomain. . add icon beside sub 11 .example.You can click the edit button for either service to configure the options for that specific domain.2 Removing domains You may for many reasons want to remove a domain from your account.From the control panel click the domain icon.com. Domains and subdomains have equal functional capabilities. FTP. To create a subdomain. mail services.Click the “trash can” icon to the right of the domain name to remove that specific domain. i..From the control panel click the domain icon. go through the following steps: .e. . It is added on the left of the domain name. 3.3. Removing a domain will remove all associated web content and release the assigned IP address. . dedicated IPs. etc.3 Creating sub domains A subdomain is a lower level domain. To remove a domain: .

com: - - Leave the create DNS zone box unchecked if the domain alias is registered on a different DNS server. .Select the domain from the domain list if you have more than one.4. Enter the domain alias.com 3.g.net and have it point to the location of example.4 Domain aliasing Domain aliasing.custom DNS records . for instance example.com. The domain alias will not be maintained and mail service will be inaccessible for this domain alias.ixtestdomain. every Internet user who goes to example.1 Creating a domain alias . For example.Register the alias. e. This means.its own DNS zone . A domain alias can have: .separate mail service 3.com. This must be a fully qualified domain name. . is creating additional domain names that would point to the IP of a different domain. you can register another domain name.- Enter a new subdomain name and click “create subdomain” This will result in the creation of the subdomain test. or domain stacking.From the control panel click the domain icon.com.net will land in example. exactly as you register domain names. if your domain name is example. 12 . example. Click the Add icon in the Domain Aliases field at the bottom of the page.

Click the “change to dedicated IP” link in the IP address field. confirm the change by clicking "yes. Shared IP address: One IP address is assigned to several domains.If prompted. 13 . . do the following: . 3. I agree with the above". Dedicated IP address: One IP address is assigned to one domain. Selecting “new mail domain alias” will set the new domain as a mail domain alias to the existing domain. not the IP address. NOTE: Switching from a shared to dedicated IP address will delete your virtual FTP and SSL services. it will take up to 72 hours for propagation before the domain becomes available at the new IP address. You can only switch from a shared to dedicated IP address if you have not exceeded your dedicated IP limit. To change the type of IP.From the control panel click the domain icon. To access a domain you can use either the IP address or domain name.- - Check the create DNS zone if you want a DNS record for this domain alias to be created on this hosting server. . You’ll be able to create and edit custom DNS records for the domain alias and mail service.5 Shared vs.Select the domain from the domain list if you have more than one. . You can set the alias domain up with its own mail service or it can be an alias to an existing email account. There are a few limitations to this that revolve around the fact that you can only access the domain by its domain name. NOTE: After you switch from a dedicated to shared IP address. Dedicated IP addresses This is also called virtual hosting (shared IP) and dedicated IP hosting.

and asks "how do I contact example.com?" The DNS server responds: "It can be found at 198. As the Internet understands it.232. all DNS records are automatically created for you. .” The box will expand and you will have the option to change the default name servers. In this way.2 How to change domain name servers? 4. DNS can be considered something similar to a phone book. you must contact the telephone service provider so they assign you the new phone number and update all directory information to reflect you as pointing to this new phone number. this can be considered the phone number for the server. such user intervention requires knowledge of DNS configuration and clear understanding of what is to be done. the IP address can be compared to a phone number: When someone calls http://www.2. but your phone number may change. From this location you can manage all aspects of your domains registration. which houses the http://www. In order to point your name to the new phone number. The DNS records for your domain are kept on a name server in a place called a DNS zone. DNS 4. When you register a domain by means of the control panel. When you move from one location to another.example.Click the + sign beside “Modify DNS Servers. 14 . but in some cases you may need to setup custom records to your DNS zone.4". However. 4.com web site. your ISP looks at the DNS server. your name stays the same.105.1 Registered with IX Web Hosting If your domain is registered with us.1 What is DNS? Domain Name System – This is an Internet system that relates domain names into IP addresses. An example would be when you want all email to be processed by an external mail server rather than by the built-in mail system. there will be domain management options on the main page of the account control panel.Click the domain registration manage button from the account control panel main page as displayed in the picture above.4. You can also change your domain name servers.com/.example. To change the domain name servers: .

Select the domain from the domain list if you have more than one.2.You should see 2 or more boxes to place name server information.2.2 To change the domain name servers: .It can take up from 24 to 72 hours for propagation before the site is accessible. 4.The primary and secondary name servers are listed on this page similar to what you see below. 4. Your name servers with us are sent in the initial hosting account email and can also be found in the hosting account control panel.2. You will place the information you found when you located your domain name servers into these blanks. 4. . .Look for the domain or hosting settings area.1 To locate your domain name servers: .For more information regarding the management of your domain registration through IX Web Hosting. 4. This can be useful in many instances. please refer to the Domain section of the Billing Manual.3 How do I create custom DNS records? Custom DNS records are required to manage any outside server through our name servers.There may be an option such as “change DNS” or “update name servers” .From the control panel click the domain icon.2 Other registrar You can usually change your domain name servers at the registrars’ website or by contacting the registrar. 15 . . such as when setting up an outside mail server or to map a domain to a different server.2. .Log in to your domain registrars website .2.

4. Name: Enter the prefix to map. .Click the add DNS A record link.example. 16 .Select the domain from the domain list if you have more than one.domain.com to go to the right IP address.4.Click the edit button to the right of DNS configuration. This will be accessible at the prefix.com. .1 Removing the default DNS records Removing the default DNS A or MX records will make your site inaccessible. This allows users that visit www.2 Adding custom A records An A record gives you the IP address of a domain. To add a new DNS A record. .From the control panel click the domain icon. do the following: . For this reason the only way to remove the default dns records is to turn web or mail service off. It can also be used to map a domain to a different server or a sub domain to the correct IP address. This will remove all hosting content and release your ip address.3.3.

you need to disable mail service on the Domain Settings page. all mail will be redirected for the base zone.Click the edit button to the right of DNS configuration. To use your external servers instead of those you get by default. Name: Your local domain name.Click the add DNS MX record link. If you leave the name field blank. your external mail server will be used as secondary. you need to keep mail service enabled in the control panel. 4.From the control panel click the domain icon. To use the external mail servers in addition to those you get by default.3 Adding custom MX records Custom MX records should be added when you want to use your external mail servers to process your e-mail. For instance. Data: Enter the IP of the web server.3. . do the following: . Data: The priority the record and mail domain name (not the IP) mail will be forwarded to. To add a new DNS MX record. if you set the priority of the custom MX record higher than 10. 4. IMPORTANT: To add an MX record for the base domain.Select the domain from the domain list if you have more than one.3. your mail will be sent to your external mail server until it goes down or becomes otherwise inaccessible. . 17 . If you set the priority of the custom MX record lower than 10.4 Adding custom CNAME records CNAME records are used to map aliases with domain names. . leave the name field empty. Then the default mail server will take over.TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache (a time to live period of 86400 is recommended). In the first case. The priority of the custom MX record will define whether your external servers will act as primary or secondary. your external mail server will be used as primary.

18 . do the following: . This must be an official host name. Name: The alias you give to the real host name.From the control panel click the domain icon.To add a new DNS CNAME record. A CNAME-record should always point to an A-record to avoid circular references.Click the add DNS CNAME record link. Data: The real name of the host you create an alias to.Click the edit button to the right of DNS configuration. It can’t be an alias. . . . TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache.Select the domain from the domain list if you have more than one.

5.From the control panel click the submit URL icon.On the page that appears. To start SiteStudio: . There are many governing factors that determine search engine placement. . Creating.Select the domain to submit. consider our online site builder that will create you a professional website in a matter of minutes and automatically post it to your directory on the server. Then follow the on-screen instructions. Tactics such as the use of keywords. This is a supplemental tool. WARNING: Avoid submitting to a large number of web sites at a time or the browser will time out before the program has finished.1 SiteStudio site builder Before you pay a fortune to a web design studio or waste hours making a nice looking web site in FrontPage. It can take more than a month for your site to be indexed. 5.2 Search engine submit So your site is up and running? Help others find it among the millions of websites on the Internet! Our search engine submission tool is a quick and easy way to make the search engines aware of your site. and submission alone is normally not enough in the current competitive market to attain top level placement in major search engines. if it will be at all.Click the SiteStudio icon in the control panel. It is generally considered more effective to go to the individual search engine sites and request directly to the search engines. the site will get registered with only a few search engines. If this period is too short. Click the submit button. check the engines to register the site with and fill in the requested fields. . Be patient while the server processes your request. NOTE: This tool will send a request for the search engines to index your website in their search engine pool. To start the Search Engine Submit utility: . and is only as reliable as the search engine you are submitting to. Key Words: Some search engines provide the possibility for entering additional keywords your site can be searched by. Contact Email: Most search engines require a contact e-mail address. Description: This text will show to Internet users as a description of your site in the list of search results. We can not guarantee that they will honor this request. promoting and managing your site 5. active 19 . Time-out: This is the time you allow for registering one site with all search engines. Click the launch icon for the desired domain.

. 5. . 5. NOTE: The Webalizer and Modlogan directories are located at http://domain. 5.Click the create button to proceed. You can select multiple files or folders to perform various tasks to.You can then click the file icon beside the created archive file to download it. To access Webalizer or Modlogan.promotion and links to your site from other sites should always be employed for optimal results.Click the stats icon from the control panel. If you wish to make you statistics private. Webalizer stat labels Hits Any request made to the server which is logged. To launch WebShell: . compress and decompress files as well as preview them in the browser.3 How to backup your site To backup your site files: .4 Webalizer. The folder named the same as your domain name is the public files that compose your site. 5. download.3 WebShell file manager 5.If the stat program is already turned on.3. .2 How to use The WebShell application is very useful for navigating.From the control panel click the WebShell3 icon. do the following: . is considered a 'hit'.4. Once open you will see a list of files.Click the off icon for the stat program and domain you wish to have stats for. It is similar in function to any FTP application. accessing and modifying your site files and folders. and rename files and directories in your home directory on the server. (Linux only) Once they are enabled it will take between 24-48 hours for your web statistics to start working.1 Webalizer and Modlogan Webalizer and Modlogan are popular web statistic programs that track the actions of users to your site. .1 What is WebShell? WebShell allows you to copy.com/webalizer or http://domain. . You can also use it to upload. click the magnifying glass to be redirected to your web statistics page.3. Modlogan and Awstats 5. An archive form shows to the right with a name of the zipped file. delete.3.Click the archive button in the top level menu.Check the box next to the files and folders to be archived and downloaded. you can setup password protection on the directory through Htprotect or Htaccess.com/modlogan which is web accessible. move. 20 .

or anything that generates an HTML document. Pages Pages are. The relationship between 'hits' and 'files' can be thought of as “incoming requests” and “outgoing responses”. In general. log rotations and other factors. Files Some requests made to the server. The default action is to treat anything with the extension '. and thought of as the "Minimum number of visits" that came from that grouping instead. pages! Generally. KBytes The KBytes (kilobytes) value shows the amount of data that was sent out by the server during the specified reporting period.cgi' as a page. Some other programs (and people :) refer to this as 'Pageviews'. which can be referenced by a name or ultimately. would be considered a page. This does not include the other stuff that goes into a document. this number should not be taken as absolutely accurate. so if a user visits your site at 1:00 in the afternoon.php3' and '. When this happens. etc. 21 . such as '.. Some people consider this number as the number of 'pure' hits. and does not include the other 'stuff' that is in the page. such as an html page or graphic image. the visits total should be discounted on 'Grouped' records. the amount of time since a previous request by the address is calculated (if any).The requests can be for anything. it is considered a 'new visit'. it is considered a 'file' and the files total is incremented.pl' as pages as well. require that the server then send something back to the requesting client. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. audio files.. NOTE: In the 'Top Sites' table. and this total is incremented (both for the site and the IP address). This number represents the total number of requests that were made to the server during the specified report period.. If the time difference is greater than a pre configured 'visit timeout' value (or has never made a request before). graphic images. which is impossible to determine using just logs and the HTTP protocol (however. it should be considered a pretty close "guess". Due to the limitation of the HTTP protocol. Sites Each request made to the server comes from a unique 'site'. Each valid line in the server log is counted as a hit. so it is up to the web server to produce accurate numbers in the logs (some web servers do stupid things when it comes to reporting the number of bytes).htm'. rather. The default timeout value is 30 minutes (can be changed). audio clips. html pages. This value is generated directly from the log file. A lot of sites will probably define other extensions. and then returns at 3:00. for any request whose URL is one of the 'page' types defined with the PageType option. well.. this should be a fairly accurate representation of the amount of outgoing traffic the server had. an IP address. '. any HTML document.phtml'. such as graphic images. Visits Whenever a request is made to the server from a given IP address (site). This DOES NOT mean the number of unique individual users (real people) that visited. two visits would be registered. Note: Visits only occur on PageType requests. regardless of the web servers reporting quirks. this number might be about as close as you will get). etc. I'm not sure if I totally agree with that viewpoint. '. What actually constitutes a 'page' can vary from server to server. CGI scripts. that is.html' or '. This number represents the number of 'pages' requested only.

Many use Awstats with great success to provide the advanced statistics they require. . and exit.In the form that appears.The next page will show all the hosts that were passed to reach the target server. you can use this tool to determine if a host is reachable and how long it takes for the signal to go all the way through.Select the timeout period. If you see the connection is slow. your site.5 Reverse trace route This network troubleshooting tool allows you to ping any Internet host from your hosting server. Because of limitations in the HTTP protocol. 5. 22 . Most of these programs can be installed in your web space and configured to work with our service. and what the last pages viewed are.4. .NOTE: A kilobyte is 1024 bytes. .2 Awstats and others Many customers are not satisfied with the limited reporting capability of Webalizer and Modlogan and look for something more. 5. this number should be considered a good "rough guess" of the actual numbers. enter the host name or the IP address of the server you would like to ping. log rotations. select a bigger period. however will give a good indication of the overall trend in where users come into. There are many other programs out there that will report much deeper in certain areas. do the following: .On your control panel page. . click the reverse trace route icon. In other words. etc. not 1000 :) Top Entry and Exit Pages The Top Entry and Exit tables give a rough estimate of what URL's are used to enter your site.Click trace and wait for the result. To launch the reverse trace route tool.

Username: A username is a required unless you are using anonymous FTP.6. Once you enter your information you can click connect to initiate the connection process. Address: This is the domain name or IP address of the FTP server. Click the icon beside password to change the current password. Many web publishing applications use FTP to connect and upload to the web server.After starting up your ftp client you should be given an area to enter your logon information. Password: A password is also required unless you are using anonymous FTP. Port: 21 is the most commonly used port for FTP connections. Password: A password is also required unless you are using anonymous FTP.2 Changing your FTP password To change the FTP password: . 6. To connect to your FTP server: .Go to your control panel. Cyberduck. Click the FTP manager icon. This information applies to most of the popular FTP software. - 23 . 6. Username: A username is a required unless you are using anonymous FTP. This guide will focus on using Filezilla to transfer files. Address: This is the domain name or IP address of the FTP server. if you have the basics. It is also a common way to share accessed to files with others. Dream weaver.3 Connecting to a FTP client Using a FTP client can be very simple to use. Publisher and FrontPage. FTP 6.1 What is FTP? FTP or file transfer protocol is a common way to transfer files to and from servers. Port: 21 is the most commonly used port for FTP connections. including the following Filezilla. If the connection was successful you will have a list of the files and folders located in your website root directory. CuteFTP. Fetch. Most FTP clients are compatible with our service. SmartFTP.

24 . It will be added to the transfer queue and the transfer will start automatically.Navigating the files and folders in Filezilla is very similar to using the file manager on your home computer. An FTP sub-account is a combination of a username and a password. other directories or the control panel.You will see two views the local and the remote view.Navigate the remote view to the location you would like to place the files you upload. just select a tree item in the appropriate tree.Click the FTP Manager icon from your control panel.Navigate the local view to the location of the files you wish to upload.6. 6.2 Setting up an FTP sub-account To create a new FTP sub-account: . . . To change the current folder either on your machine or on the server.4 How to navigate files Navigating in Filezilla: . find FTP sub-accounts and click the Add icon. No dedicated IP is required for FTP sub-accounts. . At the bottom of the page that shows. which gives full FTP permissions to a single directory.6.You can upload or download a file by double-clicking on it.6.5 How to transfer files Transferring Files into Filezilla: .Alternatively you can also drag the files from one side and drop them on the other side.1 What is it? The simplest way to authorize your friends or colleagues to work with particular directories of your account is to create FTP sub-accounts. 6. . 6.6 FTP sub-accounts (Linux) 6. without giving access to the root directory.

.7 Virtual FTP Virtual FTP provides more possibilities than a FTP sub-account. enter the FTP login and password that will be used by this other user. If you leave the directory field empty.- On the next page. 25 . Virtual FTP users log right into your root. Once complete you can click the edit icon beside an existing username to see the details of that user. Also.If you have several domains. 6. FTP subusers will have access to your whole home directory. click the domains icon. - Transfer FTP: This shows the amount of traffic used by an individual ftp sub-account user. but can enter only those directories you allow them to enter. . Enable FTP for this domain: - On the next page. make sure you have a dedicated IP.1 Enabling Virtual FTP . which can be used in place of the domain name to log on.7. choose the one you wish to enable virtual FTP for. and the directory this user will be restricted to. 6. add a server name for the new virtual host. The directory must be relative to your home directory.Go back to your control panel page and click the FTP service icon. . You can give your Virtual FTP users access to more than one directory and specify a different set of permissions for each directory.On the page that appears. Home Directory: /hsphere/local/home/(ftpusername)/(folder name) Host Name: The host name is the direct web server address. This name will appear in the welcome message when guest users connect to your server with FTP clients. enter the e-mail address by which FTP users can reach you with questions or comments.On your control panel page.

: Dir1/. On the same page. e. List: check to allow viewing / browsing the contents of the directory. Click the Edit icon next to the directory you have just created.Click the Edit icon for FTP for this domain . Grant Permissions to all users: check to grant these permissions to all your Virtual FTP users. If you haven't granted the same permissions to all your Virtual FTP Users. It is usually used jointly with Read. The location must be specified relative to root. specify permissions to this directory: - Read: check to allow file downloads from this directory. include the path.6. you will have to define permissions on this directory individually for each Virtual FTP User.2 Add a FTP user . To create a virtual FTP directory inside a different directory. 26 .7. If you leave this property unchecked.Click the Add icon for Virtual FTP Users and create a new Virtual FTP User: - Click the Add icon for Virtual FTP Directories and enter the name for the new Virtual FTP Directory: - End it with a slash. Write: check to allow file uploads to this directory. you can specify permissions for each of them individually.g. for example Dir1/UserDirs/.

you can skip this step. . then enable Anonymous FTP for the domain you want: You can also enable Anonymous FTP on the FTP virtual server page. .Go back to your control panel page and click the FTP Service icon. .8 Anonymous FTP This feature allows you to give public FTP access to a dedicated directory in your account.Enable Anonymous FTP . and its content can be viewed and downloaded. 6.On your control panel page click the domains icon . but not uploaded.Enable FTP for this domain: - On your control panel page. 6.1 Configure anonymous FTP: Skip this step if you are already using a dedicated IP. Anonymous FTP becomes available only after you create a Virtual FTP server.- If you have chosen to grant the same permissions to all users.9 Anonymous FTP Upload Facilities If you want to allow anonymous FTP users to upload files.On the page that appears.If you have several domains. enable Anonymous FTP Upload Facilities by doing the following: . choose the one you wish to enable virtual FTP for. . switch to dedicated IP.8.At the bottom of the FTP virtual server page you will find a new option to enable anonymous FTP upload facilities: 27 . A special directory is created in your root. click FTP Service. 6. Skip this step if you have already enabled Virtual FTP.

so you can not downloaded or viewing the content. 28 .NOTE: This will create a dedicated directory inside the Anonymous FTP directory. The Uploads (Windows based plans) / Incoming (Linux based plans) directory will have only 'upload' permissions.

com/).com.html in the “to” field.html. not a relative path. the page to open will be http://www.html Example: If a visitor goes to your site http://www. it will redirect visitors of http://www. Make sure to enter the full list of indexes you would like to have in your configuration.com/products to the http://www. 7. NOTE: URL path must be an absolute path. With this feature you can redirect visitors from one URL to another.7. However.com/welcome.php default.1 Site settings The site settings allow you to control many features of your website.html as the directory index.example. Adding features to your website 7.com/index. When a visitor tries to connect it will redirect them to the address specified here.demo.com/new_products.com/products in the “Redirect from:” field and http://www. 7.demo.html index. Example: If you were to put http://www.demo. only to a different domain or IP address.html. Default index pages index. 29 .2 Directory index This allows you to set your own index pages instead of the one we have set as default. In other words. You can specify multiple index pages in case different folders have index pages of different names. if you set welcome.demo.1. It is not possible to use this method to redirect to a sub pages within the same domain.com/new_products. the first page to open will be http://www.example. you can tell your visitors' browsers which page to load when they type your base domain name (http://domainname.1 Redirect URL This allows you to redirect your domain to a different domain or IP address.example.1.html page.

To edit the list you have made. - 7.Select the domain if you have more than one.The header file for this directory.html cgi.On the control panel page. size. Enabled/Fancy: When pointed at a directory.A list of the files in this directory. − Each file name is a link to the file. If it's pointed at a directory that doesn't have an index. click the Edit icon next to the Directory Indexes. if found. On the Web Service page. click the Apply link for the Server configuration to change. - - At the top of the Web Service page. that is what is sent back. click Web Options. the server looks for a file called index.To set your custom directory indexes. Switch the radio buttons to enable or disable this option. − The first file is "Parent Directory". enter the names of the files that will be treated as indexes. scroll down and find the directory indexes option and turn it on.php). − Last modification date. if any . In the box that appears. and an icon indicating the types of file included.bin about. Disabled: This causes the server to refuse to list the files and folders of a directory if an index file is not found.1. do the following: . index. Put file names in descending order of priority and separate them with spaces (e. .g.html index.html. If for any reason it is corrupted or missing. 30 .3 Directory indexes The index page is the first page entered on your site. the server will perform "fancy indexing" and return the following HTML: . On Windows hosting these changes will happen immediately. The changes will take effect within 15 minutes.Set the title and main header to "Index of dir" .html. the system can automatically control what is displayed.

7.In the form that appears.On the Web Service page.1.5 Htprotect / Htaccess NOTE: HtProtect is only available on Linux hosting packages.NOTE: We recommend you keep this option to disabled and instead keep an updated index file that list the files stored in your site. Type: Specify if the text in the previous field must be treated as a URL (Redirect) or as a text message (Message). Windows users will get a slightly different form: 7. Htprotect is a feature which is located inside of WebShell: To add password protection to a directory.4 Error pages Use this utility to define what will be done if a requested page on your site is missing or fails to open for any other reason. .Select the domain if you have more than one. do the following. you need to be slightly familiar with the server returned error codes: To configure Error Pages. . do the following: . scroll down to find the Error option and click the Add icon on its right. In order to specify your own Error Documents. enter the error document settings: Message or URL: Enter the message the visitors will get or the URL of the page that they will be taken to if the requested page is not found.1.On the control panel page. HtProtect utility allows you to password protect any directory on your site so only authorized visitors can open its content with their browsers. . click Web Options. 31 .

- On the top navigation menu select the button which says protect. This will open a new window that allows you to select the directory you wish to apply the protection to. This is optional and usually only required by advanced users.- On the control panel page. Once you have added the needed users use the close button to go back to the previous screen. - - - - 32 . You can also list the users who specifically have access. The default supplied valid user requirement is usually the best choice for the novice user.Htaccess information to the page labeled optional. also if you already have users you can edit or delete those as well. You can add any external . - Group files are used if you need multiple people or groups of people to have access to a resource. click the Webshell3 icon. Once you click on this you will be given two different options which would be to close or create.

6 Server side imagemap This feature allows your server to regard files with a specific extension as map files. - Your changes should take affect immediately. click Web Options. Click the save icon on the left.On the Web Service page. prior to clicking the save button. do the following: . - An overview screen will appear on which you can see all your information. scroll down to find the Server Side imagemap option and click the add icon on its right.Select the domain if you have more than one.On the control panel page. 7. Enter the file extension beginning with a dot: 33 .1.- The Htprotect file must be saved to take affect. the server checks the file with the specified extension to define the links of an image (unlike a client-side image map. . In other words. which uses the info inserted into the HTML code) and reports back to the browser where to go. To add an imagemap file extension. .

34 .1.1.7. Ports are typically used to map data to a particular process running on a computer.7 Paths Linux Perl /usr/bin/perl ImageMagick /usr/X11R6/bin/ (/usr/X11R6/bin/mogrify) Convert is at /usr/X11R6/bin/convert Identity is at /usr/X11R6/bin/identify PHP /usr/local/bin/php Sendmail /usr/sbin/sendmail Date /bin/date Python /usr/bin/python Python2 /usr/bin/python2 CURL /usr/bin/curl Ffmpeg /usr/bin/ffmpeg Home Directory /hsphere/local/home/<username> Replace <username> with your username Windows Perl c:\perl\perl ImageMagick c:\Program Files\ImageMagick Home directory D:\home\<username> Replace <username> with your username 7.8 Ports A port is a special number present in the header of a data packet.

specify a CGI file extension and a CGI handler for it. 7.1 CGI scripts To add CGI support.2 Adding support for dynamic web content 7. The MIME type must comply with MIME type specifications. enter the extension for the file type: Begin file extension with a dot.On the web services page.10 Error logs If you turn the error logs icon on it will keep a history of the errors received from scripts ran on your site.5432 MSSQL .25 IMAP . scroll down to find the MIME type option and click the add icon on its right.cgi files must be treated as executable Perl scripts. For example.9 MIME types This utility allows you to define file formats that are not defined in web browsers. 7. .1. you will need to create a CGI alias or. 35 . you can specify that all .Select the domain if you have more than one. .Select the domain if you have more than one. To add a CGI alias. do the following: . Now all files in the cgi-bin directory will be treated as CGI executables.gif graphics files.3306 PostGreSQL .: text/rtf or video/mpeg.1.143 mySQL .On the page that appears. This enables the browser to display or output files that are not in HTML format.Below is a list of commonly used open ports on our network: HTTP – 80 HTTPS . . click web options.1433 FTP – 21 7.2. scroll down to find the CGI option and click the add icon to the right. in other words.On the web services page. click web options.On the web service page. e. just like it displays simple text files and .On the control panel page.On the control panel page.110 SMTP . do the following: . This is the directory to place all your CGI scripts. .g. for instance Perl. . scroll down to find the cgi-bin option and turn it on.443 POP3 . To add a definition for your own file format. .

NET in a Windows-based account. scroll down to find the ASP.On the control panel page.Select the domain if you have more than one.Select the domain if you have more than one. . click web options. To add PHP support. do the following: .NET To add support for ASP. Select the domain if you have more than one. click web options.On the control panel page. On the web services page. Select the MIME type from the list.4 ASP. scroll down to find the ColdFusion option and turn it on.At the top of the web service page. click the add icon that has appeared next to the PHP option.On the web service page.On the page that appears. scroll down to find the ASP option and turn it on.2. for instance .On the web service page.On the web service page. scroll down to find the PHP option and turn it on. 7.On the web service page. . do the following: .On the control panel page. click web options. . . enter an extension for your PHP pages beginning with a dot.2 PHP scripts You can add support for your own PHP scripts. 7. .2.5 ColdFusion To add ColdFusion support in a Windows-based account.Select the domain if you have more than one. If you need to add custom file extensions to be handled by ColdFusion. The changes will take effect within 15 minutes. click the apply link for the server configuration to change. click web options. do the following: .- Enter an extension beginning with a dot and select the handler from the list: 7. Skip this step if you are using a Windows-based plan. .php4. . 7.2. do the following: On the control panel page.3 ASP To add support for ASP (Active Server Pages) in a Windows-based account. . click the Add icon that has appeared next to the PHP option: 36 .2.NET option and turn it on. .

7. enter your SSI file extension beginning with a dot: - At the top of the web services page. . enter an extension for your PHP pages beginning with a dot.On the control panel page. click the apply link for the server configuration to change. NOTE: Adding . click web options.html as an SSI file extension will cause many problems. click the counter icon. 7. do the following: .Enable the counter for domains in the list. .3.6 Server Side Includes You can add your own SSI file extensions. you can specify that all .On the web services page.On the control panel page.3.Click the edit icon for the domain you wish to edit. do the following: .Enable the guestbook for domains in the list.On the control panel page. do the following: . scroll down to find the SSI option and click the add icon on its right. 7.3 One click install scripts (Linux) Owners of Linux accounts can use simple CGI wizards to enhance their sites with the following scripts: 7. For example. Webalizer and many other scripts will cease to function. .shtml files must be treated as server side includes. - In the window that appears. 37 . .2 Guestbook To add a guestbook to your site.2. click the guestbook icon. The changes will take effect within 15 minutes. To add a SSI file extension.Click the view icon for more instructions. .- On the page that appears.1 Counter To add a counter to your site.

- Click the view icon for more instructions.Private messaging system . do the following: . . 7.Powerful search utility .Multiple language interfaces . and highly customizable bulletin board package. simple and straightforward administration panel.Complete customization with templates To add phpBB forum to your site. where you can start configuring 38 .Click the view icon for more instructions. Click the setup icon to install the script: - You'll be taken to the phpBB admin control panel. You'll be prompted to either create a new MySQL database or select from the existing databases for phpBB to use. do the following: .4 Chat To add a chat to your site.3. . .On the control panel page. will remove the contents of all its tables.On the control panel page.On the web services page. WARNING: Assigning a previously created MySQL database to be used for phpBB.Private or public forums . do the following: .Unlimited forums and posts . .Enable chat for domains in the list. and helpful FAQ.On the control panel page. scroll down to find the phpBB option and turn it on: - This will start the installation wizard. click the Formmail icon.Click the view icon for more instructions. 7. click web options.3 Formmail To add a Formmail script to your site.3. fully scalable. 7.Click the edit icon for the domain you wish to edit. click the chat icon.Enable the Formmail for domains in the list.3.5 PhpBB (Linux and Windows) phpBB forum (distributed according to phpBB License Agreement) is a high powered. . . phpBB has a user friendly interface. phpBB Key Features: .

do the following: . If you mishandle anything. you can enhance your site with mnoGoSearch. will remove the contents of all its tables. To fix/restore the scripts: . You can extend your mnoGoSearch capabilities (e. . To get rid of any undesirable changes in you CGI scripts and go back to the default settings.conf. 7. a utility that searches your site by keywords.3. you can restore them to default. but all your custom settings will be lost.On the control panel page.Select the domain if you have more than one. 39 .html).conf dist which can be found in the /'account'/mnogosearch/'domain'/ directory. but its configuration files are located in the mnoGoSearch/ directory in your root.On the web service page. which can cause damage to your site.On the web service page.On the control panel page. click the restore to default link. click web options. scroll down to find the mnoGoSearch option and turn it on: - This will start the installation wizard.3.Click the edit icon for the domain you wish to edit. To enable mnoGoSearch. As with any action please insure you have a backup of all your web files and databases. 7. you can always restore mnoGoSearch configuration to the default by clicking the Edit icon.conf. click web options.the forum to your liking.7 Fixing problem scripts If you have accidentally deleted any of your CGI scripts and/or the initial account index page (index. mnoGoSearch script file is stored in the cgi-bin directory. refer to indexer. WARNING: Assigning a previously created MySQL database to be used for phpBB.6 mnoGoSearch If you are on a Linux account. WARNING: This will delete the CGI scripts and index pages of your website. delete the unnecessary files and restore the scripts. .g. For more information on working with indexer. Go to your search page by clicking the magnifying glass icon: NOTE: It will take some time to index your site pages and get your search working. . You'll be prompted to either create a new MySQL database or select from the existing databases for mnoGoSearch to use. .: set local charset) by editing file indexer.

.Now that you have applied your changes.On the page that appears.4 How to resolve common errors 7.3 Fixing problems WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site. 7. do the following: . These script files are usually placed in the cgi-bin folder of the specific domain. click the FrontPage icon. 7.On the control panel page. A republish may be required to correct any problems. . .4.4.On the control panel page. 7. you can upload your web pages. try reinstalling FrontPage Extensions by doing the following: .Now you can proceed to FrontPage configuration.4.Enable FrontPage Extension for domains in the list.1 No extensions found on server or unable to connect to server .1 Installation WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site. It is also important to read all accompanying documentation for proper use and installation instructions.Click the Edit icon right beside the fix icon.Click the edit icon in the FrontPage section.On the control panel page.4 FrontPage extensions The FrontPage extensions work as a conduit for FrontPage to connect and publish your site to our servers. . A republish may be required to correct any problems.Click submit . 7. It is also required to provide some of the advanced server side functionalities offered by FrontPage. They will be used in FrontPage mail forms 7. 40 .4. click the FrontPage icon. click the FrontPage icon.4. . .Click the Fix icon in the FrontPage section. make sure to supply the sender and reply to e-mail addresses. They will be used in FrontPage mail forms.3.First make sure the FrontPage extensions are configured and the connection to the server is correct. make sure to supply the sender and reply to e-mail addresses.7. Make sure you only download scripts from trustworthy locations.On the page that appears. . If your FrontPage publish fails to perform correctly. To install FrontPage extensions.2 Configuration To configure FrontPage formmail settings in Linux or Windows based accounts: . It's a good idea to install and fully configure Front Page Extensions prior to uploading your web pages. .4.8 Adding custom CGI scripts (Linux and Windows) You can install almost any script on either our Windows or Linux hosting packages.

com is correct. − Locate and then double-click the _private folder that is in the root of your Web.Click the Feedback. http://yourdomain.Click Browse. .cnf We80.yourdomain. . If these do not resolve the problem. - - 7. . expand the _private folder that is in the root of your Web site.Open the page that contains the feedback form.cnf is an Authentication file. .cnf file and may resolve the problem. and then click Page or Web.In the Email address : type the email address which you provided while enabling FrontPage extensions . The following options should resolve the problem. − On the General tab. . . and then click OK. click New. then click Form Properties. .4. follow these steps: − On the File menu. and then turn the extensions back on in your control panel. and then delete all the HTML code.Try using the configure option to change the FrontPage user name and password and then changing it back. − Under New form template. − In the File name box.In the folder list. click Page Templates.*). This causes it to recreate the We80. − In the Save as type box.Open your Webpage in FrontPage. and then click OK. If you are still having problems try using the fix tool from the Front Page icon on your control panel. click Save. . .Locate and then double-click the _private folder that is in the root of your Web. Say. type Feedback.- Make sure the site is accessible and the domain name is registered and has not expired. If you can’t locate this file.Save the form page. The task pane opens.txt. try to turn the front page extensions off and back on and then reconfigure. − Switch to HTML view.2 We80.Right-click the form. Go to publish site in FrontPage and verify the domain name is set without the ‘www’ prefix. − On the File menu. 41 . 7. http://www.4.4. click All Files (*.3 Forms If you have problems with a FrontPage form a common problem and solution is described below.Locate the Feedback.txt file. − Click Save.com is not correct.4. . If this does not work try turning the Front Page extensions off. It can become corrupt and cause problems with a running site or at publish time. deleting all _vti folders and folders starting with “_” in your domain directory. click Normal Page.txt file.

Click the edit icon for the domain you wish to edit. If the delay would exceed maximum. First. . 8.Complete the wizard. If your account reaches its limit in a given month your account is subject to suspension. The period specifies how long data is accumulated before the counters are reset.Scroll the page to find the throttle policy option and turn it on. Original: Impose a limit on the volume (Kbytes sent) per period. click the apply link. then the request is refused entirely to avoid occupying servers unnecessarily. We do however offer throttle policies to help you regulate the amount of traffic you receive. Idle: Impose a minimum idle time between requests. do the following: . . The delay is computed as the policy minimum less the idle time between requests.1 How do I change the traffic limit? Traffic limits are set per plan and can’t be changed. if the idle time between requests exceeds the minimum. at which point the elapsed time and the counters are reset. When this limit is exceeded. . .At the top of the web service page. then the request proceeds without delay. until the elapsed time exceeds the period length. all further requests are refused. then the counters are reset. which when exceeded the request incurs a counter-based delay penalty or is refused. When the minimum is not reached. the request incurs a calculated delay penalty or is refused. whenever the 42 . We unfortunately are not able to offer any custom changes or accommodations to our plans.2 Throttle policies To enable the Throttle module. Managing traffic 8.8. The eight throttling policies are: Concurrent: Impose a limit on the number of concurrent requests at any one time.On the control panel page. Document: Excluding requests for HTML page elements such as images and style sheets impose a limit on the number of requests per period. Otherwise the request is delayed between one and the set maximum number of seconds.Select the type of policy and click submit. Second. Note that the requests (hits) column of the throttle status display does not include the requests for page elements. click web options. . First. whenever the elapsed time exceeds the period length.

When this limit is exceeded all further requests are refused. at which point the elapsed time and counters are reset. First. Volume: Impose a limit on the volume (kbytes sent) per period. Second. then all requests are accepted. then every request is refused. when the limit is exceeded.elapsed time exceeds the period length. The limit currently serves no purpose. When this limit is exceeded all further requests are refused until the elapsed time exceeds the period length. the delay counter is increased by one second. The delay can be between zero and the set maximum number of seconds. The period specifies how long data is accumulated before the counters are reset. also the period length is deducted from the elapse time. Random: Randomly accept a percentage (limit) of the requests. in which case the request proceeds without delay. if the volume is below the limit. Press Apply in the Web Service -> Server Configuration row. Request: Impose a limit on the number of requests per period. you refuse the request entirely to avoid occupying servers unnecessarily. if the percentage is 100. which can’t be a negative result. if the volume is below the limit. whenever the elapsed time exceeds the period length. If the percentage is zero (0). then the delay counter is decreased by one second if it is not yet zero. until the end of the period at which point the elapsed time and counters are reset. Speed: Impose a limit on the volume (Kbytes sent) per period. You can also set throttle policy to none which imposes no restrictions on a request and used as a place holder to allow monitoring. The delay is computed as one plus the integer result of the volume times 10 divided by the limit. then the volume and elapsed time are halved. The period specifies how long data is accumulated before the counters are reset. Second. which when exceeded the request incurs a calculated delay penalty or is refused. then the limit (allowance) is deducted from the volume. 43 . after which the request will be refused to avoid occupying servers unnecessarily. Remember to apply the changes you have made. If the delay would exceed the maximum. Otherwise the request is delayed between one and the set maximum number of seconds. Otherwise.

9.com is marked as catch all. To change your mail quota. mailbox and auto responder the same name within one mail domain by following the same steps you used to create an email address.At the bottom of the page that appears.1. this message would bounce back to the sender with an error notification. However this can’t be increased over 2 gigabytes of space with any email account. You will be presented with a drop down list in which you can use to choose mail forward. this particular message will arrive at webmaster@example. IMPORTANT: The postmaster email box is a mail box which you can neither delete nor change its quota. However the webmaster email box works as normal and counts towards your total email box limit. click the Edit icon next to the name of the mailbox. In this case. . Mailbox quota is not related to the site disk space quota.Choose mailbox from the drop-down list and click next: . enter its new size in megabytes.On your control panel page. mail auto responder. If no account were marked as catch all. If someone sends an email to support@example.1. your mailbox will forward all incoming email to another address and send responses to senders. do the following: .com.9. click e-mail. 9.1 Creating a Mailbox To add a new mailbox.com. When mail is sent to your email address it is delivered and stored in this email mailbox. click add new mail resource: .2 Configuring a mailbox To configure a mailbox. you can give forward. You will see the list of its properties on the right: Quota: Change the quota for this specific mailbox. 44 . which doesn't exist.Enter the name and password for the new mailbox and click submit: NOTE: If you want your mailbox to work as a forward and mail auto responder at the same time. E-mail 9. any email messages sent to a nonexistent account on your domain will go to this address. Password: Click the icon to change the mailbox password. Catch All: If it's on. Example: your mailbox webmaster@example.1 Mailboxes An email mailbox is similar to the mailbox at your home.

2 Configuring email clients 45 . 9. Delete: Delete the mailbox. You can also turn it on when you are going on vacation. This can also be accessed at mail. This is where you will send and receive you email. 9.4.2 Change password from the login page If you go to manage.domain. .3 Changing mailbox password 9.com.1 Change password from the control panel Change email box passwords.From the control panel. NOTE: To delete a catch all mailbox.ixwebhosting. .Select the domain in the drop down box at the top and click go. Trouble Ticket: This will open the help desk to report any issues you have been having with your email. first switch catch all off.com there are a few options so you can change your email box password as well as log into your web mail.Click on the email box for which you would like to change the password.4.You will see an icon which says password there you will be able change your password. . 9.1.You will have options on the right hand side.1. . Senders won't receive “undelivered mail” notices. a new browser window will open our webmail interface.1. click the email icon. Discard all incoming mail: Turn this on only if you are absolutely sure you don't need all your incoming mail.Web Mail: If you click the launch button. Only use this if you do not want to receive messages. .

9.2 Configuring Outlook Express To find your email information: . . enter your email address and click next to proceed. .On the page that shows. . .Note the mail server address.Enter the mail server address.Your incoming username will be your full email address.com or the direct mail server address.When the wizard starts.Enter the mail server name for both incoming mail and outgoing mail.Check the remember password box to avoid entering it every time you check or send email.Select the domain.1 Configuring Thunderbird To find your email information: .Enter your email address.Make sure to enter the full email address in the account name field. which is either mail. . .Select to setup POP3. .In the drop-down box. .3 Configuring Outlook 2003 To find your email information: .Select the domain. . To configure email in Outlook 2003: .You can setup either POP or IMAP mail service.2.Enter the mailbox password in the password field. . .Select the domain.From your control panel click the email icon.Click “add” and select mail. . To configure email in Mozilla Thunderbird: .Enter the name you would like your messages to appear from.Enter the name you would like your messages to appear from . email address and password.The program will prompt you for the email password. .From your control panel click the email icon. 46 . . if you have more than one. . To configure email in Outlook Express: .Click finish to save settings. if you have more than one. . choose POP3 as your incoming server. enter the name you would like your messages to appear from.domainname. . For the example we will use POP.2. email address and password.Start Outlook 2003 and either follow the install wizard or go to the tools drop-down menu and select accounts. the first time it tries to connect. .Click “add account”. the settings are very similar. email address and password. .Note the mail server address.Start Thunderbird and either follow the install wizard or go to the tools drop-down menu and select accounts. . .Note the mail server address. . 9.From your control panel click the email icon.9.Start Outlook Express and either follow the install wizard or go to the tools dropdown menu and select accounts.2. . if you have more than one. .Enter your email address.

Click ok to more settings.2 Configuring a Forward To configure a forward.3. Test the connection to see if you get everything is setup correctly. Remote e-mail address: The address your mail will be forwarded to. Select my outgoing (SMTP) server requires authentication.At the bottom of the page that appears. which is either mail. Then select the very last option to log on to incoming server before sending mail. do the following: .3 Forwards You can have any or all your email forwarded to an outside email account.domainname. 9.3. Click more settings and then outgoing server. Click finish to save settings.com or the direct mail server address for both the incoming mail and outgoing mail. . Enter the mail server address. - Choose mail forward from the drop-down list and click next: - On the page that appears. 9. click Add new mail resource. create the forwarding rule.- Enter your full email address for your user name Enter your account password. 9.1 Creating a Forward To create a forward.From the control panel. Local e-mail address: The address your mail will be forwarded from. . do the following: 47 . click the email icon.Select the domain in the drop down box at the top and click go.

1 Adding a mailing list . If someone sends an email to support@example.From the control panel.com. Click on the email box for which you would like to change the forward. . Example: You have a forward from president@example.org).Select the domain in the drop down box at the top and click go. click the email icon.- From the control panel. this particular message will still arrive at webmaster@example. .4.Choose mailing list from the drop-down list and click next: - Enter e-mail address: This is the e-mail address from which mail will be forwarded to subscribers. 9.3 Forwarding to multiple addresses To add more than one destination address to a forward. do the following: . which doesn't exist.Enter another destination address.com. Catch All: If this is on. The mailing list feature is implemented through EZMLM mailing list manager (www. click the email icon.com. any email sent to a nonexistent account on your domain will be forwarded to the remote addresses. If this forward wasn't marked as catch all.Select the domain in the drop down box at the top and click go.This will open its properties on the right. Select the domain in the drop down box at the top and click go. then click add new mail resource. Trouble Ticket: This option opens the ticket center where you can get technical assistance with any email problems.com. . . 9.ezmlm.Click on the email box for which you would like to change the forward. If you mark this forward as catch all. Remote: Any local or external address your mail is forwarded to. incoming mail will be forwarded to webmaster@example. This will open its properties on the right: Local: The local address your mail is forwarded from.From the control panel. click the email icon. . . this message would bounce back to the sender with an error notification. . Delete: Click the trash can icon to delete the forwarding rule. .Click the edit icon in the remote field.At the bottom of the page that appears.3. 9.com pointing to webmaster@example. 48 .4 Mailing lists Mailing lists allow you to send mail to multiple users.

. . . .4 Removing subscribers To remove subscribers from your mail list: .You can add moderators as you see fit.From the control panel.This will open its properties on the right. click the email icon.Click on the mailing list you would like to add a moderator to.Important: You can only enter a new e-mail address.Select the domain in the drop down box at the top and click go. . 9. .2 Configuring a mailing list 9.Click on the Mailing list you would like to add subscribers to. . . . click the email icon.From the control panel.This will open its properties on the right.5 Adding moderators to your mail list To add moderators to your mail list: . .4. click the email icon.Select the domain in the drop down box at the top and click go. 9. . first delete the resource that uses it.Click the edit icon to the right of subscribers. . If you need to use an existing address.Click the trash can icon to the right of the subscriber you would like to delete or click the remove all icon to remove all subscribers.From the control panel.4.This will open its properties on the right.Click the add icon to the right of moderators.4.You will have the option to add a single subscriber or a batch of subscribers one per line. .3 Adding subscribers to your mail list To add subscribers to your mail list: . .Click on the Mailing list you would like to edit subscribers of.Select the domain in the drop down box at the top and click go. 9. 49 . .4.Click the add icon to the right of subscribers.

Digest - The digest is a special kind of mailing list extension. Instead of sending separate messages. .4. 9. or who just want to see the discussion of a specific question can retrieve a specific set of messages from the archive. digest subscribers are automatically given the same privilege. all messages sent to a list are kept archived.Click on the mailing list you would like to remove moderators from. Block Archive - You can prohibit the overall access to the archive and authorize only moderators to get in. it sends out a collection of messages ordered by digest subscriber’s collections of messages. Archive - By default. . Receiving digest is very convenient for users who want to follow a list. . If the list owner has chosen to restrict posts and archive access to subscribers. This way.Select the domain in the drop down box at the top and click go. .4. Digests contain each message as it was sent out by the list.Click the edit icon to the right of moderators.From the control panel. No editorials. This will attempt to describe the different elements of the configuration to assist with securing your mailing list.This will open its properties on the right.Click the trash can icon to the right of the moderators you would like to delete or click the remove all icon to remove all moderators. Digest is sent out when a predetermined time or traffic limit has been reached.7 Securing your list Mailing list software is notorious for allowing its members to get inundated with spam if configured wrong.6 Removing moderators from your mail list To remove moderators from your mail list: . subscribers can later retrieve messages from the archive. subscribers who haven't been following the list for a while. no missing messages. click the email icon. . but not to participate in the discussion.9. 50 . For instance.

List subscribers 51 . If you want the subject line of each message that does not contain it. place the text in the file DIR/prefix Guard Archive - Here you can restrict the access to the mailing list archive by allowing only subscribers to retrieve the archive. Subscription confirmation - Usually an applicant for subscription (your_mailinglist-subscribe@domain. You can always include or exclude confirmation from the subscription procedure. one should just reply to the message. To confirm it. This just indicates if the user is required to confirm their unsubscribe request. Non-subscribers' requests will be rejected. - Prefix - Check "no prefix" to prohibit adding prefix to the subject line of each message that does not already contain it.com. When it is done. recipient's address is added to the database and he becomes a subscriber.- From the subscriber point of view. The only difference is that you use your commands with 'digest' indication. This verification mechanism tests if the person at the subscription address really wants to be a subscriber. You use the same commands to work with digest as you do when you work with the main list.com) is sent a confirmation request.com is called your_mailinglist-digest@domain. Unsubscribe confirm - Unsubscribe confirmation is basically the same as the subscription process. the digest list for the mailing list your_mailinglist@domain. to include the prefix.

messages. Remote administrators can list this log or search it for specific entries. For example. Text file - Here. If the message is accepted. This is however recommended as it will stop your members from receiving spam. it is e-mailed back to the sender. If the list is called mailinglist@domain. ezmlm replies to the -edit command with a list of the files in dir/text/. They can accept or reject. listing this file allows the remote administrator to see recent additions and removals. Replies are sent only if the target address is a remote administrator. With this switch. you can allow remote administrators to edit the text files that make up most of the ezmlm responses. you can allow a remote administrator to get it. Also. or after 27 hours.com. The cookie becomes invalid as soon as the file has been changed.- Mailing list users are not allowed to list the addresses of all subscribers. Still. A “cookie” based on the date. On moderated lists it may take a little longer for the message to reach all the subscribers. optionally with an explanation from the moderator. just send a message to mailinglist@domain. The subscription log stores entries for each modification made to the subscriber database. file name. Message moderation - The list owner may set up the list to be message moderated. In reply to this command. and contents of the file are added to the “Reply-To:” address. since it has to be read and approved by at least one moderator before being sent out to the subscribers. ezmlm sends a message with the file and editing instructions. it is sent to the list unmodified. instead of going directly to the list (to send messages to the list. the cookie can’t be used to edit any other file. The remote administrator can edit any file in dir/text/ by sending an e-mail containing the new text to edit the file with. Posts from addresses other than moderators 52 . whichever is shorter. If it is rejected. one must know its name. On a message moderated list. even if the other file has exactly the same contents.com). are sent to one or more moderators. but not modify the message. Only files where editing seems reasonable are included in the list.

Subscription moderation 53 .- Here you can disable posting by subscribers to the mailing list. archive will be accessible only to the remote administrator. Respond to admin - If you enable this function. Enables remote administration - A remote administrator is an address with the rights to do certain administrative tasks remotely by e-mail. This way you don’t have to send the command in the email address itself. Request address is serviced - Enables/Disables the -request command. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended. add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands. Otherwise. Depending on how the list is configured. search for subscriber addresses by name. The –request allows commands to be sent in the subject/body of an email. refer to the ezmlm documentation on the ezmlm-request command. For more information on this. so they will only receive messages posted by moderators. users will be required to request to the remote administrator in order to retrieve mail list archives. remote administrators may have the right/ability to list subscribers.

In this case posts received from non-subscribers will be rejected and sent back.Choose mail alias from the drop-down list and click next: 54 . will be shown as the return-path in list messages (the address.1 Adding/Removing a mailbox alias To add a mailbox alias: . where bounces are collected)? 9. What application is being used to send your messages? Which email address.5 Mailbox alias A mailbox alias is a way of having mail arrive to a mailbox other than or in addition to the mailbox it was being sent to. i. For instance.4. .5. 9. One becomes a subscriber only after his request has been approved by a moderator.At the bottom of the page that appears. . This is done by our administration staff only through our 24/7 Help Desk. If you feel this needs to be completed please place a ticket providing the following information and the administrators will take your request into consideration. The user also wants to be able to receive mail from information@domain. he replies to the “Reply-To:” address.e. Subscription to these lists is identical to the process described above. If you have a mail list or a script that is sending more than 300 messages a day there is a possibility you may need to be white listed on our mail servers. How many messages will you be sending to send per hour/day/week? Describe your policy regarding the treatment of bounced messages.Select the domain in the drop down box at the top and click go. an email address info@domain.com to the same mailbox. click add new mail resource: .- Mailing lists may use subscription moderation. except that after confirmation the request is passed on to the list moderator. User posts only. It is like having 2 email addresses assigned to the same mailbox. 9.From the control panel click the email icon.8 Requesting white listing If you are using the ezmlm mail list or if you have a web based mail list script and you notice trouble there may be a simple solution. - You can set up your mailing list to allow posts from subscribers only.com is created.

Click on the mailbox alias you would like to remove. Whenever a message arrives in a mailbox.Select the domain in the drop down box at the top and click go. . .1 Adding an auto responder An auto responder is a mailbox attribute.From the control panel click the email icon.At the bottom of the page that appears.6. click add new mail resource: . the system will immediately send a uniform response back to the sender. 9. . do the following: .6 Mail auto responders 9.Select the domain in the drop down box at the top and click go.To remove a mailbox alias.Use this form to compose an auto response message: 55 .This will open its properties on the right.From the control panel click the email icon. . . To add an auto responder.Click the “trash can” icon next to delete. . do the following: .

. .2 Editing an auto responder message To edit an auto responder.From the control panel click the email icon. do the following: .From the control panel click the email icon. .Click the “launch” icon to the right of webmail.Go to manage.Click the “trash can” icon next to delete.1.Click on the email box which you would like to login to.This will open its properties on the right. 56 .From the control panel click the email icon. . . do the following: . 9. You will see an option to access your webmail account.7. 9.Click on the auto responder which you would like to remove.This will open its properties on the right. .6.3 Removing an auto responders To remove an auto responder. .Select the domain in the drop down box at the top and click go.Select the domain in the drop down box at the top and click go.ixwebhosting. .1 Login from the control panel Login from the control panel: . . .This will launch the webmail interface in a separate window.1 How to use 9. Subject: The subject of the response message Message: The body of the response message 9.Send a Copy To: The option e-mail address to which copies of response messages will be e-mailed.7.7.Select the domain in the drop down box at the top and click go.7 Webmail 9.com. 9. . .Click the edit icon next to message.2 Login from the login page Login from the login page: .Click on the corresponding auto responder.1.6.

If you have any problems configuring your email client or if you should have any other questions regarding this feel free to contact us. as an outgoing mail server is not unlike a postal mail drop box.You then need to extract or uncompress the downloaded file. 9.9.2 POP before SMTP The reason you get the error message: “sorry. One of their methods is to block port 25. ISP‘s have instituted new tactics to prevent the sending of unwanted messages on their networks. being used by spammers to send unwanted messages. it will not be possible for a spammer to use your mail server to relay their unwanted messages.The downloaded file needs to be uploaded to your hosting account. in your browser. 57 . Due to this protection. This block is intended to allow the ISP to regulate what email travels across their networks. − Select the file you uploaded and then select the uncompress option to the right. These can be installed the same as any other php application. which is the port most mail servers and mail clients use by default for outgoing mail.com.7. replace “domain” with your domain name. WARNING: This will replace any existing files by the same name. Sadly at this time there is no “trust” system in place that would allow certain email providers to be granted access. While this is a very good way to help eliminate random spam sources.1. This protection is called “POP-before-SMTP” and is for the benefit of your domain.7. This will not affect the appearance of your email. This will usually start the install process. We highly recommend that you contact your ISP and request their outgoing mail server information. .3 Login directly to webmail Login directly to webmail: . go to the location that you uncompressed the file.8.You can login your webmail directly at the URL mail.1 Port 25 Block With spam on the rise and many compromised computers. that domain is not allowed to be relayed through this MTA” when trying to send email is commonly related to an anti-spam protection we have in place on our network. 9.You will then. . it does unfortunately affect the legitimate people who simply want to use another email server to send their email.domain. The best option for this situation is to contact your ISP who may be able to remove the block or give access to their email server for outgoing messages.8. It merely facilitates the starting point for the piece of mail.2 Other webmail clients Many other webmail clients and services will work with our email service.8 Troubleshooting 9. that domain isn’t in my list of allowed rcpthosts” or “sorry. − This can be accomplished from the WebShell utility on your control panel. . Webmail clients such as horde and squirrel mail need to be installed in your web space to work. 9. including home computers. and use this for your outgoing email.

They maintain email addresses that are used as spam traps.8. this usually happens when you check for new messages.9 SPAM 9. As soon as you receive the same error message . E-mail that is not requested is SPAM no special criteria needed. "unsolicited bulk e-mail" (UBE).simply login again to your mail server (check your mailbox for new emails) and you will then be able to send again.9. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. The message instructs the blocked party to visit a link to the actual message sent. Juno and UUNet.You can still use the SMTP service that comes with your account." the term is both a noun (the e-mail message) and a verb (to send it). 9.8.We honor spam complaints sent from individuals and a few different providers.9. 9.1 What is Spam? Email spam usually pertains to unsolicited commercial messages sent in bulk by people you don't know although there are exceptions to this rule.8. which can be opened in WordPad or other text editor. When sending mail you first have to login to your email server. Juno and UUNet.3. SpamCop – This service provides list of IP addresses of known spam sources.1 What is it? We honor spam complaints sent from individuals and a few different providers. Whenever you are blocked by this system. If these addresses receive a message it is almost guaranteed to be spam as these addresses are not used or public. You must place a ticket in our 24/7 Help Desk and our system administration team will review your request to have your IP removed from the blacklist. Currently the following providers are honored AOL. 9. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. "gray mail" and just plain "junk mail.1 How to get unblocked A customer must agree to stop causing spam complaints before the block may be removed.2 How we fight it Spam has become a part of life for anyone who has an email account. For a certain period of time after you check for mail.3 Postmaster block 9. you will receive a bounce-back message. you are authorized to send email through your mail server. Some customers have decided (but are not required) to stop sending mail to AOL and other major mail services altogether to prevent further issues. Due to the fact that computers are not human detection will never be perfect. Also known as "unsolicited commercial e-mail" (UCE). Postmaster block . 58 . 9. Clicking the link will allow you to download the original complaint message. but we are taking steps to lessen the amount of spam received. Currently the following providers are honored AOL.3. Spam is mostly used to advertise products and sometimes to broadcast some political or social commentary.

This should move much of the spam you receive to the spam mail folder where you can review and delete it. .Look for “move to a folder named” and place a check in the box to its left .Give the filter a name (such as “spam”) and click on the down arrow of the drop box that currently says “subject”. 9.3.Highlight “check messages when they arrive” . You can download and install many different spam filters for your home email client.Go to the tools menu and click on “message filters…” . We are in the process of developing a more advanced method for spam detection and blocking and we hope to have these systems available as soon as possible.Click on “new” .Click “finish” (NOTE: Make sure that there is a check in the box to the left of the rule you just created and click ok. . 59 .9. click “new” to create a new message filter for spam.9.In the box below.3. if the message dates are valid.Start Outlook Express . click on the underlined word “specified” . the folder you set up in steps 3 and 4. .SpamAssassin – This system works by "scoring" each e-mail message against a range of tests designed to identify if that message is spam or not. Each test adds to a message's overall spam score.) .Start Thunderbird.A new option box will open. and so on.From the outlook menu list click on “tools” and select “rules wizard” or “rules and alerts” .In the space below. click on the underlined words “specific words” .9.Scroll down and look for the line “with specific words in the message header” and place a check in the box to the left of it.Click “next” . 9. if the body contains any of a list of forbidden words. scroll to and select the folder spam mail. This will discuss the setting up of spam assassin filters and built in spam filters of Outlook Express and Thunderbird. messages over a certain user-defined threshold are marked as spam.Select “start from a blank rule” . if any of the sending servers are blacklisted.) .Click “next” .Click on or select “inbox” in your mail folders (NOTE: you may have to turn on folder view if it is not already on to select the Inbox folder. A wide number of tests are provided. 9. Find “customize…” at the bottom of the list and click on it.Click “next” and “next” again and for the name of the rule enter “spam marking” .For the name of the folder enter “spam mail” and click ok .3 How to reduce There are multiple options available to help control spam email. including checks to see if the sender and recipient address are valid.On the window that pops up. .2 Thunderbird Spam Assassin Filters .Right click with your mouse on the inbox folder and from the popup menu select “mew folder” .From the folder list.1 SpamAssassin filters in Outlook Express . enter “X-Spam-Status: Yes” (without quotes) and click the “add” button (be sure you leave a blank space between the colon and the word Yes) .

. type yes.Start Thunderbird.3. Click the check box next to “move to folder” and select the folder that you want to move spam to. 60 . . Click OK. 9. click on this option . Click “ok” Your new filter should show up in the list now. and it will move it to the box below. Click on the “add” button next to it. click on the arrow again and choose it from the list.- - In the pop-up window.9.Click the check box which says trust junk mail headers set by: then in the drop down box which is next to it select to use spam assassin.3 Junk mail controls in Thunderbird Thunderbird has a very good built in spam filter that is trainable and will catch most spam messages. If it doesn’t automatically change the first drop-down box to “X-Spam-Flag” that you just added. you can close the window and you’re done! This should move much of the spam you receive to the spam mail folder where you can review and delete it. . In the 3rd box. under “new message header:” type X-Spam-Flag.Go to tools in the top navigation bar.Click on tool you should see an option for junk mail controls.

click 'next'. Host Name: The domain name and IP address of the database server Port number: MySQL 3306 NOTE: If you have problems accessing phpMyAdmin from here.1. 61 .1.Then select the database name.2 Creating MySQL databases To create MySQL databases: . you will need to create a user name and password. When you are finished.Now.From the control panel.1 MySQL 10.3 Changing MySQL disk quota To change MySQL disk quota: . You have now successfully created a MySQL database and user. Enter this same password again in the 'confirm password' field and assign a role for this user.Click the 'MySQL Server' icon. . 10. It allows you to add. access.10. it will return you to the same page. . click the 'MySQL Server' icon.Click the 'add' icon next to the words 'add database' . When this completes. Databases SQL or "Structured Query Language" and is a commonly used way to access databases. try the main phpMyAdmin icon on the control panel.1.Click the 'MySQL Server' icon. and process stored data.1 Hosting MySQL databases MySQL is a database management system. 10. Click the 'finish' button at the bottom when you are done.Click the 'add user' button. . . 10.Enter the name for your new database along with a description of the database. To access the MySQL database settings page: . You may now add additional users or grant privileges to users of other databases.

10.This will bring up the database settings page. click the 'add' icon.Click 'change'.- - Choose the database name that you would like to change the quota for and click the 'edit' icon that appears to the right of the database name. .Click the 'MySQL Server' Icon.Click the "pen & paper" icon that appears to the right of the user name. .” 62 .Click the 'MySQL Server' Icon. 10.1 Editing MySQL databases To edit a MySQL database: .Click 'submit'.6 Changing user permissions To change user permissions: . 10. . .Create a new user name along with a password and confirm this password. In the 'quota' field.In the 'database users' field.4 Adding/Removing MySQL users To add a MySQL user: . To remove a MySQL user: . Choose a user role and click 'add'. .Click “Built in phpMyAdmin control panel.1. .Click the specific database name that you would like to edit.2 phpMyAdmin Phpmyadmin is a common tool used to view and edit the content within your databases. select the user that you would like to change the password for .Click the “trash can” icon next to the username and confirm to remove it.1. 10. .2. .Click the 'MySQL Server' icon.In the 'database users' field. .Enter the new password and confirm. .5 Changing user passwords To change user passwords: .At the bottom. .Click the 'MySQL Server' icon. select the user that you would like to change the privileges for and click the 'edit' icon that appears to the right of the user name. . . you will see the current amount of space the database uses and current disk quota set for this database. This can also be used to create and restore Mysql backups. . Click on the "pen & paper" icon to the right of this.This will bring up the database settings page. At this screen you may set the new database quota.Click the 'MySQL Server' Icon. 10.Click the empty box to add a check to each privilege you would like to grant to the user. . Click 'submit' when you are finished.Click the database name.1.Click the database name.

.Click the specific database name that you would like to create a backup of. 10. You may also choose a compression format.At the bottom.3. .Click the 'PgSQL Server’ icon on the control panel.Click go .NOTE: If you have problems accessing phpMyAdmin from here. . 10.Click the specific database name that you would like to restore from a backup. Click on the database name to the left. you may also create PostgreSQL databases. try the main phpMyAdmin icon on the control panel. Host Name: The domain name and IP address of the database server Port number: MySQL 3306 10.Choose your preferred format type and any options you would like to apply.Click the phpMyAdmin icon on the control panel.Click the phpMyAdmin icon on the control panel.3 Restoring backups To restore a database: . 63 .2 Creating backups To create a backup: .3. you can make changes to the database such as creating/removing tables and editing data.Click the 'Import' tab located near the top of the screen.Click the 'MySQL Server' icon.2 Creating PostgreSQL database To create a PostgreSQL database: . .On the left hand side.Click go 10. .3 PostgreSQL 10. . . . .Click the 'Browse' button to select the backup file from your local computer. check 'Save as File' and create a name for the backup. . .2.2. click the database name in the drop down box.Click the 'export' tab located near the top of the screen.Click the database name on the left-hand side.Depending on your browser's settings. From here. the backup file may automatically download or your browser may prompt you to save the file.1 Hosting PostgreSQL databases In addition to MySQL. .

Near the bottom.Click the 'PgSQL Server’ icon on the control panel.Click 'Yes. I agree with the above' to confirm. .Click the 'PgSQL Server’ icon on the control panel.Click the 'Add' button.Click on the database name that you would like to change the quota for.4 Adding/Removing PostgreSQL users 10.1 Adding PostgreSQL users To add PostgreSQL users: . click the "Pen & Paper" icon located to the right of the user name.- Click the 'Add Database' icon.3.Enter the desired quota. Click on the database name to the left From here.At the bottom.Click on the specific database name that you would like to edit. . .4.Click the 'Submit' button. 10. you will see all created users. you will see the current disk space used and the total disk space the database can occupy. Choose an owner for the database from the dropdown.Click the 'PgSQL Server’ icon on the control panel. .3.Click the 'Add User' icon at the bottom.Click Change 10.3 Changing PgSQL disk quota To change the PostgreSQL disk quota: . . Assign a name for the database.Click the 'PgSQL Server’ icon on the control panel. . . 64 .Enter the new password and confirm it . . try the main phpPgAdmin icon on the control panel. click the "trash can" icon that appears to the far right of the user name.3. When finished. you can make changes to the database such as creating/removing tables and editing data.4. click the 'Submit' button. 10. .3.3. you will see all created users.Click the 'PgSQL Server’ icon on the control panel. 10. 10.Near the bottom.2 Removing users To remove PostgreSQL users: .To delete a user. .To change the password.4. Click the "Pen & Paper" icon located to the right.Enter a desired user name and password and confirmed the password. . .5 Changing passwords To change PostgreSQL passwords: . .Click 'Built in phpPgAdmin control panel'. .1 Editing PgSQL databases To edit a PgSQL database: . NOTE: If you have problems accessing phpPgAdmin from here.4 PgSQL 10. .

.5. .Click the 'MSSQL Server' icon on the control panel. click the 'submit' button.2 Creating MSSQL databases To create a MSSQL database: . 10. . do the following: .Click the 'MSSQL server' icon on the control panel.Click the ODBC icon on your control panel page.5. You can create a DSN (date source name) records based on ODBC drivers to access databases of different formats under Windows plan. .Click the 'add' button next to 'add new MS SQL login' .5 MSSQL (Windows plans only) 10.1 What is ODBC? ODBC . Next. and the list of available ODBC drivers will show. 10.5.Click the 'MSSQL Server' icon on the control panel. click the "pen & paper" icon .6.Open Database Connectivity is a standard database access method developed by Microsoft Corporation. click the 'add' button next to 'add database' .At the bottom.3 Adding MSSQL database users To add MSSQL database users.Enter the desired database name.At the bottom under the 'MS SQL databases' heading.one for each database format. 65 . When you are finished.In the 'database quota' field. do the following: . 10.5.1 Hosting Microsoft SQL databases Microsoft SQL Server is a relational database management system produced by Microsoft. ODBC makes it possible to access any data from any application by means of ODBC drivers .6. It supports a superset of SQL.4 Changing MSSQL disk quota To change MSSQL disk quota.6 ODBC 10. select the user from the dropdown that you would like to associate with this database. do the following: . click the 'submit' button. When you are satisfied. 10. Click the 'edit' button that appears to the right of the database name that you would like to edit.Set the desired quota then click the 'submit' button 10. you will see all existing databases.Enter the desired login name then enter the desired password twice.2 Creating a new DSN record To create a new DSN Record.10.

(the SourceDB field should include the name of the database and the extension). . click the edit icon next to the DSN record you need. do the following: . Directories and file names must include paths relative to your home dir root.6.Click update 66 .- Click the Add icon next to the DB driver you need. Forms are different depending on the DSN type: Enter the second part of your full DSN name in the DSN field. NOTE: The first part of your full DSN name is your Windows login.Edit the DSN records in the form that appears. .On the page that shows. - Click Create 10. .Click the ODBC icon on your control panel. in the “Your DSN” section. Fill the form that appears.3 Editing DSN records To edit a DSN record.

67 .Click the ODBC icon on your control panel. .4 Deleting DSN records To delete a DSN record.In the Your DSN section. click the “trash can” icon next to the existing DSN to delete it.6.10. do the following: .

Here are a few of the current providers worth looking into.ixwebhosting.1.html 11. You can find this information by clicking on the magnifying glass icon under SSL inside your hosting account control panel. If you are going to transmit sensitive information via a webpage it should be protected. SSL works by using a private key and public key to encrypt data before it is transmitted. With shared SSL you usually get a secure URL like https://domain. The c5 would represent the control panel which you are on. Dedicated SSL With a shared SSL certificate you get the benefits of SSL with out the costs that are usually associated with setting up a SSL server. Shared SSL uses a certificate we provide to secure multiple sites. SSL 11. To read more about what is SSL and how it works.11. .com/.2 Installing an SSL certificate To install an SSL certificate .2 Shared vs. Most true business sites support this feature to increase security during data transmissions over the Internet.c5. Dedicated SSL certificates are not free so they are usually something only used if you were going to process credit card transactions or transmit sensitive information. These providers range in price and popularity depending on the provider.Select the domain for which you wish to install the certificate.1 What is SSL? SSL (Secure Sockets Layer protocol) is a standard for transmitting confidential data such as credit card information over the Internet. 68 .Click the SSL icon on the control panel.1 Providers There are many SSL providers that will provide you with a dedicated SSL certificate for your domain. 11. This is done for both you and your customer’s safety. For dedicated SSL you must purchase your own SSL certificate and have a dedicated IP address to run the SSL server on.1. at the other end the matching key decrypts the transmission.org/docs/2. go to http://www. This is the standard minimum security level for an internet business.modssl. Thawte Go Daddy Verisign CAcert Rapid SSL 11.8/index.

The secure certificate would look like this domain. .com. Thus. .C*. 11.Click the generate link at the top of the form that appears. .Enable the SSL for the requested domain in the list. do the following: . . Unlike a regular SSL certificate. when visitors enter your site.2.Click the SSL on your control panel page. while still belonging to an equally trusted Certificate Authority.1 Using our shared SSL certificate You can use our shared SSL certificate instead of purchasing a certificate of your own. it is free and doesn't require a dedicated IP. To use our shared SSL: . 69 .- You can install a shared SSL certificate or a dedicated SSL certificate.ixwebhosting. 11. To generate a new temporary SSL private key and certificate. they will get an "unknown certification authority" warning window.Click the SSL icon on the control panel.2 Creating a temporary certificate The only difference between temporary and permanent certificates is that temporary certificates are generated by your control panel. not trusted certificate authorities.If the icon is currently off then click the button under the shared SSL column to turn it on. You can’t have both shared and dedicated SSL certificates installed.2.

- Click on generate a temporary SSL certificate and certificate request. 70 .

- Once you have the needed information filled in click on the submit button. This data will be used to generate the certificate. Don't lose this key. NOTE: You must remember to click the submit query link once you have relayed the information to the certificate authority. SSL certificate signing request: It includes the details that you submitted on the previous step. Don't make changes to the data if you are not sure about the purpose of these changes. Use this request if you want to get a permanent SSL certificate from a trusted Certificate Authority. It must be stored in a secure place where it is inaccessible to others. 71 . such as Thawte or VeriSign. you will need it if you get a permanent certificate. SSL server private key: This is the secret key to decrypt messages from your visitors.

org. not any other party. however for this tutorial we are going to use a free certificate provider.Temporary SSL certificate: It validates your identity and confirms the public key to assure the visitors that they are communicating with your server.2. cacert. The previously created signing request completed above is submitted to CAcert: - CAcert provides the full server key to install: 72 .3 Acquiring a permanent certificate There are many providers who can provide a SSL certificate. 11.

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Click the SSL icon from the control panel.

NOTE: After generating a CSR do not hit the on button because you will have to generate a new key from your provider. Once inside of the control panel you will click on the edit button

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The certificate in this example has only one certificate, this is usually the case with a previously generated certificate request. Some providers will also give you multiple keys such as Go Daddy and Verisign

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Once the certificate file has been pasted correctly select the upload button. This should be the last step. If you have installed your SSL certificate correctly you should see the information issued by your provider: NOTE: It can take a few hours for the changes to start working.

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It can also be useful if you have just set your e-shop to use a SSL certificate. This is done to restrict public access to osCommerce configuration. NOTE: After initial setup the shopping cart is functional but not operational. NOTE: Switching off or editing your osCommerce can permanently remove all your osCommerce settings. until the store is fully configured and setup with a merchant account. For instructions on how to operate your on-line shop visit the manufactures website. catalogs.Create a database and a user. you will have to configure it from scratch. WARNING: Assigning a previously created MySQL database for use by osCommerce will clear contents of all its tables. etc. We provide oscommerce to our customers which can be installed at the click of a single button. 12. This document is not a storefront management guide. Creating an online store There are many different shopping carts systems available.1. 76 .Click osCommerce on the control panel. NOTE: You should set password protection on your "admin" directory using the Htprotect utility. So after you disable/enable it. etc.2 osCommerce controls ON/OFF: Enable/disable the resource. osCommerce uses MySQL databases to store your commercial data. such as products. . do the following: . 12. This option resets the configuration file using the current hosting settings and restores the osCommerce files from the bundle. . Many are php or asp based and most can easily be installed.1 Setting up osCommerce To set up osCommerce online shop. EDIT: Click the icon in the case that you somehow corrupted the templates and want to get them fixed. called osCommerce. It only explains how to install and access the integrated estores from your control panel. databases. 12.12.1 Preinstalled osCommerce Your control panel comes with a one click install on-line store builder." You can manage osCommerce databases with any MySQL GUI client or the built-in phpMyAdmin control panel. The databases used by osCommerce will show among your MySQL databases marked “Locked By osCommerce.1.On the page that shows enable osCommerce for the online store domain.

Most of the time there are installation instructions available in the downloaded file.1.2 Shopping cart options 12. You can always contact us if you need specific compatibility information. − Select the file you uploaded and then select the uncompress option to the right. − You will access the domain. Setting up a shopping cart from scratch is not for everyone. Providers such as King-Cart are all inclusive and work as a complimentary add-on to a hosting account. External shopping cart services can be much easier to setup and maintain. Open source shopping carts such as Zen Cart. 77 .The downloaded file needs to be uploaded to your hosting account.1 Setting up other shopping carts Our hosting packages will support most of the popular shopping cart applications.E-SHOP: Click the icon to go directly to your on-line store. it can be time consuming and complicated.2. X Cart and Cube Cart are supported on both our Windows and Linux packages. 12. It is always best to check the system requirements for the shopping cart software which you want to install prior to attempting installation. − This can be accomplished from the WebShell3 utility on your control panel.You then need to extract or uncompress the downloaded file.com/catalog in your browser and it will start the installation.) − This will extract the website and install files to a directory with the name of the compressed file. ADMIN: Click the icon to go to your osCommerce administrative panel.2 How to setup Shopping cart applications such as Zen Cart are usually php or asp based and often downloaded as a compressed zip file. . 12.3 More information For more information refer to the manufactures website: http://oscommerce.com/ 12. − Navigate to the folder where you would like to install the application. The general flow is as follows: . (NOTE: This will remove any files or folders with the same name and location.2.

13.2 Live chat Our live chat will be happy to assist you 24/7 with any issue.3 Phone support We have support staff available 24/7 by phone to assist with any account maintenance or technical support issue. which can be reached from the 24/7 Help Desk icon on the account control panel or the ticket center icon at the bottom of the hosting account control panel. Getting technical support All of our support channels are available 24/7 to assist you. 13.1 Ticket center Our support staff can be contacted through our Help Desk.13.pdf 13. Contact information can be found on the front page of our website. For more information on our Help Desk system. please consult the help desk manual available at the following URL.ixwebhosting.com/templates/ix/docs/Helpdesk_IX. They can be reached from the front page of our website. https://www. 78 .

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